Avaya 1120E User Manual

Avaya 1120E IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.01 Part Code: NN43112-103

Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Revision history

October 2010

Standard 06.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server Release 7.5.

June 2010

Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

Revision history

June 2009

Standard 03.03. This document is up-issued to support Communications Server 1000 Release 6.0.

June 2009

Standard 03.02. This document is up-issued to support Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issued to support Communications Server 1000 Release 6.0.

Revision history

January 2009

Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. Added technical content in the section Making a call using the Redial List.

April 2008

Standard 02.03. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.This document reflects the new document number.

June 2006

Standard 2.00. This document is up-issued to support Communication Server 1000 Release 4.5 software. Added support for new security features.

January 2006

Standard 1.00. This document is issued to support Communication Server 1000 Release 4.5 software.

About the Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 22

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Managing your Station Control Password (SCPW) . . . . . 23

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 26

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 28

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 29

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the components of the phone . . . . . . . . . . . . . . . 30

Replacing your narrowband handset with a wideband handset . . 35

Replacing your narrowband headset with a wideband headset . . 35

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 38

QoS configuration recommendations . . . . . . . . . . . . . . . . 40

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 41

Contents

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 56

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 57

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 60

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 62

Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 63

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 65

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 71

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 72

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 72

Configuring the name display format . . . . . . . . . . . . . . . . 74

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 76

Configuring Normal mode indication . . . . . . . . . . . . . . . . 77

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 78

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 80

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . . 86

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 86

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 87

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 87

7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Contents

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 88

10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . . 88

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 94

Making a call using Corporate Directory . . . . . . . . . . . . . 94

Making a call using the Personal Directory . . . . . . . . . . . 95

Making a call using the Callers List . . . . . . . . . . . . . . . . . 96

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 97

Viewing the date and time of a call . . . . . . . . . . . . . . . . . 97

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 109

Contents

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 113

Displaying incoming call information . . . . . . . . . . . . . . . . . . 113

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 119

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 121

Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 123

Talking with more than one person . . . . . . . . . . . . . . . . . 125

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 126

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 127

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 131

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 132

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Contents

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using Call Page Connect to make an announcement . . . . . 135

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 136

Charging a call or charging a forced call . . . . . . . . . . . . . . . 137

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 147

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 155

Using Virtual Office on your Remote IP Deskphone . . . 157

Using Virtual Office on your Office IP Deskphone . . . . . 159

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 160

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 160

Emergency calls on your Remote IP Deskphone . . . . . . 160

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 161

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 163

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 164

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 165

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 167

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 167

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 169

Contents

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Accessing External Server Applications . . . . . . . . . . . . . 174

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 175

Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Services and Telephone Options menus . . . . . . . . . . . . . . . 178

Regulatory and safety information . . . . . . . . . . . . . . . . . . 181

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 184

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 185

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

About the Avaya 1120E IP Deskphone

The Avaya 1120E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe rne t connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows the key labels.

Figure 1: Self-labeled feature keys and context-sensitive soft keys

Basic features

Your Avaya 1120E IP Deskphone supports the following features:

• four self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

For information about context-sensitive soft keys, see Avaya Features

and Services Fundamentals (NN43001-106).

About the Avaya 1120E IP Deskphone

Note: Some Avaya 1120E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit — Directory — Message/Inbox — Shift/Outbox — Services —Copy

• six call-processing fixed keys: —Mute — Handsfree — Goodbye — Expand — Headset —Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard, mouse, or wireless headset. Note: Powered downstream 1.1-compliant USB hubs are sup ported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• Graphical XAS

About the Avaya 1120E IP Deskphone

• hearing aid compatibility

• supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.

• supports wideband audio when the deskphone is equipped with a wide-band capable headset. You must supply your own widebandcapable headset.

• Accessory Expansion Module port to connect the Avaya 1100 Series IP Deskphones.

For information about using the Expansion Module, see the Avaya 1100 Series IP Deskphones User Guide (NN43130-101).

Figure 2 shows the Avaya 1120E IP Deskphone.

Figure 2: Avaya 1120E IP Deskphone

About the Avaya 1120E IP Deskphone

Fwd

Telephone controls

This section describes the controls on the Avaya 1120 E IP Deskphone. In some geographic regions, the Avaya 1120E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Table 1: Telephone controls

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Fwd

More..

GrpCl Z

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Avaya 1120E IP Deskphone

(Volume +)

(Volume -)

(Mute)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease volume.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

(Handsfree)

The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

Press the Handsfree key to activate handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

About the Avaya 1120E IP Deskphone

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In many cases, you can use the Enter key instead of the Select soft key.

(Hold)

(Expand)

(Headset)

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The Headset LED indicator, located on the

Handsfree key, lights to indicate that the

headset is in use.

(Goodbye)

About the Avaya 1120E IP Deskphone

Use the Goodbye key to terminate an active call.

When a message is waiting, or there is an incoming call, the red Message

Waiting\Incoming Call Indicator LED at

the top center of the IP Deskphone flashes. The flash cadence for each alert is different.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

When your Avaya 1120E IP Deskphone firmware is being updated, the blue Feature

Status Lamp flashes.

To find out if additional features are supported, contact your administrator.

(Copy)

(Quit)

(Shift/Outbox)

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

The Shift/Outbox key is a fixed key that is reserved for future feature development.

About the Avaya 1120E IP Deskphone

Press the Message/Inbox key to access

(Msg/Inbox)

your voice mailbox.

Note: This function is not available on all phones; consult your administrator.

Press the Directory key to access directory

(Directory)

services.

(Services)

About the Avaya 1120E IP Deskphone

Press the Services key to open the Services menu, and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

Caller ID display order

— Normal mode indication

About the Avaya 1120E IP Deskphone

• Password Admin: — Station Control Password

The Password Ad min menu is not available on all Avaya 1120E IP Deskphone sets.

• Display Network Diagnostics Utilities

Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is

(Services)

configured)

Press the Services key to exit from any

(continued)

menu or menu item.

(Services)

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Your system administrator can establish a password for the Local Tools menu. If you attempt to access the Local Tools menu and a password prompt dialog box appears, contact your system administrator.

About the Avaya 1120E IP Deskphone

Telephone display

Your Avaya 1120E IP Deskphone has three display areas:

• The upper display area provides labels for the four self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt string, user-entered digits, date and time information, and phone information.

Because the Avaya 1120E IP Deskphone only has a single-line information display area, you are prompte d to scr oll th ro ug h any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters. Press the flashing arrow to display the caller name.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: Avaya 1120E IP Deskphone LCD screen

About the Avaya 1120E IP Deskphone

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Deskphones, see Avaya IP Deskphone Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone.

Audio and text message broadcast

The Avaya 1120 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be pre c e ded by an aud i o ale rt (a series of beeps).

The Avaya 1120 IP Deskphone supports the following special messages:

• text: a single line of text displays. If the message is too long for the display, the message is truncated, you see an ellipsis and you cannot see the rest of the message.

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to listen to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

About the Avaya 1120E IP Deskphone

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

Security features

The following security features are available on your Avaya 1120E IP Deskphone:

• Using Encrypted Calling

• Managing your Station Control Password (SCPW)

Using Encrypted Calling

Your Avaya 1120E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Deskphone

• password-protected IP Deskphone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

About the Avaya 1120E IP Deskphone

To change your password (SCPW):

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down navigation keys to scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Enter key to accept the new password.

If you are locked out of your Avaya 1120E IP Deskphone, or if you forget your SCPW, contact your system administrator.

About the Avaya 1120E IP Deskphone

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

Yes No

Done

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your Avaya 1120E IP Deskphone using the following methods:

• “Entering text using the dialpad” on page 26

• “Editing text using the soft keys” on page 27

• “Entering text using the USB keyboard” on page 28 The use of any of these methods for text entry depends on the

application. Table 2 shows the applications and input devices that you can use for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once. If you want the letter C, press the number 2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Entering and editing text

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

Table 3 describes the soft key editing functions on your Avaya 1120E IP Deskphone.

Table 3: Editing soft key description (Part 1 of 2)

Key Description

Cancel Action is cancelled. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear Clear the input field.

Entering and editing text

Table 3: Editing soft key description (Part 2 of 2)

Key Description

Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the phone. Table 4 shows the function keys and their associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Connecting the components

Figure 4 shows connections on the Avaya 1120E IP Deskphone.

Figure 4: Avaya 1120E IP Deskphone connections

WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the phone.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your Avaya 1120E IP Deskphone into a regular phone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100/ 1000BaseT Ethernet jack.

CAUTION

Your Avaya 1120E IP Deskphone is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING

Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located just under the Handsfree key as indicated in Figure 5 on page 31, to release the base and pull it away from the phone.

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