Avaya 1120E User Manual

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Avaya 1120E IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 06.01 Part Code: NN43112-103

Date: October 2010

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

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Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/

support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/

LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA

SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

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Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

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The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered

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Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site:

http://www.avaya.com/support

Revision history

October 2010

Standard 06.01. This document is up-issued to support Unistim

5.0 and Avaya Communication Server Release 7.5.

June 2010

Standard 05.02. This document is up-issued to reflect changes in technical content for Call Log Options.

June 2010

Standard 05.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 for UNIStim 4.0 features and Release 5.5 features, UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

Revision history

June 2009

Standard 03.03. This document is up-issued to support Communications Server 1000 Release 6.0.

June 2009

Standard 03.02. This document is up-issued to support Communications Server 1000 Release 6.0.

May 2009

Standard 03.01. This document is up-issued to support Communications Server 1000 Release 6.0.

Revision history

January 2009

Standard 02.04. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0. Added technical content in the section Making a call using the Redial List.

April 2008

Standard 02.03. This document is up-issued to support Communications Server 1000 Release 5.5 for UNIStim 3.0.

May 2007

Standard 01.01. This document is up-issued to support CS 1000 Release 5.0.This document reflects the new document number.

June 2006

Standard 2.00. This document is up-issued to support Communication Server 1000 Release 4.5 software. Added support for new security features.

January 2006

Standard 1.00. This document is issued to support Communication Server 1000 Release 4.5 software.

About the Avaya 1120E IP Deskphone . . . . . . . . . . . . . . . . 11

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 22

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 22

Security features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Using Encrypted Calling . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Managing your Station Control Password (SCPW) . . . . . 23

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Entering text using the dialpad . . . . . . . . . . . . . . . . . . . . . . . . 26

Editing text using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents

Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . 28

Connecting the components . . . . . . . . . . . . . . . . . . . . . . . . 29

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the components of the phone . . . . . . . . . . . . . . . 30

Replacing your narrowband handset with a wideband handset . . 35

Replacing your narrowband headset with a wideband headset . . 35

Virtual Private Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . 38

QoS configuration recommendations . . . . . . . . . . . . . . . . 40

Installing and configuring VPN . . . . . . . . . . . . . . . . . . . . . . . . 41

Contents

Configuring Telephone Options . . . . . . . . . . . . . . . . . . . . . 56

Using the Telephone Options menu . . . . . . . . . . . . . . . . . . . . 57

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Adjusting the display screen contrast . . . . . . . . . . . . . . . . 60

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Selecting date and time format . . . . . . . . . . . . . . . . . . . . 61

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . 62

Choosing local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . 62

Viewing telephone information . . . . . . . . . . . . . . . . . . . . . 63

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Configuring call log options . . . . . . . . . . . . . . . . . . . . . . . 65

Choosing a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . 71

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . 72

Changing feature key labels . . . . . . . . . . . . . . . . . . . . . . . 72

Configuring the name display format . . . . . . . . . . . . . . . . 74

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . 75

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 76

Configuring Normal mode indication . . . . . . . . . . . . . . . . 77

Configuring Local Menu options . . . . . . . . . . . . . . . . . . . . 78

1. Preferences submenu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Changing 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . 80

Changing 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Changing 3. Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

2. Local Diagnostics submenu . . . . . . . . . . . . . . . . . . . . . . . . 86

1. IP Set Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . 86

3. Ethernet Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

4. IP Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . 87

5. USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

6. Advanced Diag Tools . . . . . . . . . . . . . . . . . . . . . . . . . . 87

7. License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Contents

8. VPN Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

9. Certificate Information . . . . . . . . . . . . . . . . . . . . . . . . . 88

10. DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

3. Network Configuration menu . . . . . . . . . . . . . . . . . . . . . . . 88

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Using handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Using the Directory applications . . . . . . . . . . . . . . . . . . . . . . . 94

Making a call using Corporate Directory . . . . . . . . . . . . . 94

Making a call using the Personal Directory . . . . . . . . . . . 95

Making a call using the Callers List . . . . . . . . . . . . . . . . . 96

Making a call using the Redial List . . . . . . . . . . . . . . . . . . 97

Viewing the date and time of a call . . . . . . . . . . . . . . . . . 97

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using AutoDial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Using Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Using HotLine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Using intercom calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . . . 109

Contents

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Recording a Calling Party Number . . . . . . . . . . . . . . . . . . . . 113

Displaying incoming call information . . . . . . . . . . . . . . . . . . 113

Tracing a malicious call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Automatic Answerback . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

While away from your desk . . . . . . . . . . . . . . . . . . . . . . . . 119

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 120

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . 121

Securing your IP Deskphone . . . . . . . . . . . . . . . . . . . . . . . . 123

Talking with more than one person . . . . . . . . . . . . . . . . . 125

Using the Call Join feature . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Setting up a conference call . . . . . . . . . . . . . . . . . . . . . . . . . 126

Using Conferee Selectable Display . . . . . . . . . . . . . . . . . . . 127

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Working without interruption . . . . . . . . . . . . . . . . . . . . . . 131

Activating Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Call Deflect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Using Record On Demand key . . . . . . . . . . . . . . . . . . . . . . . 132

Using SAVE key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Additional call features . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Using AutoDial Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Contents

Using the Buzz feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Using Call Page Connect to make an announcement . . . . . 135

Using Centrex/Exchange Line Switchhook Flash . . . . . . . . . 136

Charging a call or charging a forced call . . . . . . . . . . . . . . . 137

Using Enhanced Override . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Using Forced Camp-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Overriding a busy signal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Using Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Additional phone features . . . . . . . . . . . . . . . . . . . . . . . . . 147

Using the Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . 147

Using the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Using the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . 155

Using Virtual Office on your Remote IP Deskphone . . . 157

Using Virtual Office on your Office IP Deskphone . . . . . 159

Logging out of Virtual Office . . . . . . . . . . . . . . . . . . . . . . 160

Automatic log out from Virtual Office . . . . . . . . . . . . . . . 160

Emergency calls on your Remote IP Deskphone . . . . . . 160

Troubleshooting Virtual Office . . . . . . . . . . . . . . . . . . . . 161

Using Media Gateway 1000B . . . . . . . . . . . . . . . . . . . . . . . . 163

Using Test Local Mode . . . . . . . . . . . . . . . . . . . . . . . . . 164

Using Resume Normal Mode . . . . . . . . . . . . . . . . . . . . . 164

Troubleshooting MG 1000B . . . . . . . . . . . . . . . . . . . . . . 165

Using Hospitality features . . . . . . . . . . . . . . . . . . . . . . . . . 167

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . . . . 167

Activating Message Registration . . . . . . . . . . . . . . . . . . . . . 169

Contents

Using Maid Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Displaying Room Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Accessing External Server Applications . . . . . . . . . . . . . 174

Flexible Feature Codes (FFC) . . . . . . . . . . . . . . . . . . . . . . 175

Quick Reference Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Services and Telephone Options menus . . . . . . . . . . . . . . . 178

Regulatory and safety information . . . . . . . . . . . . . . . . . . 181

Other . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . 184

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 185

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

About the Avaya 1120E IP Deskphone

The Avaya 1120E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) thro ug h an Ethe rne t connection.

In this guide, self-labeled line/programmable feature key labels appear beside the keys, and context-sensitive soft key labels appear directly above the keys. Figure 1 shows the key labels.

Figure 1: Self-labeled feature keys and context-sensitive soft keys

Basic features

Your Avaya 1120E IP Deskphone supports the following features:

• four self-labeled line/programmable feature keys with labels and indicators

• four context-sensitive soft keys

For information about context-sensitive soft keys, see Avaya Features

and Services Fundamentals (NN43001-106).

About the Avaya 1120E IP Deskphone

Note: Some Avaya 1120E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator.

• graphical, high-resolution LCD display, backlit, with adjustable contrast

• high-quality speaker phone

• volume control keys for adjusting ringer, speaker, handset, and headset volume

• six specialized feature keys: —Quit — Directory — Message/Inbox — Shift/Outbox — Services —Copy

• six call-processing fixed keys: —Mute — Handsfree — Goodbye — Expand — Headset —Hold

• gigabit Ethernet ports

• built-in gigabit Ethernet switch for shared PC access

• headset jack with an On/Off key

• USB port to support a keyboard, mouse, or wireless headset. Note: Powered downstream 1.1-compliant USB hubs are sup ported,

including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy.

• automatic network configuration

• Graphical XAS

About the Avaya 1120E IP Deskphone

• hearing aid compatibility

• supports wideband audio when the deskphone is equipped with a wideband-capable handset. You must supply your own widebandcapable handset.

• supports wideband audio when the deskphone is equipped with a wide-band capable headset. You must supply your own widebandcapable headset.

• Accessory Expansion Module port to connect the Avaya 1100 Series IP Deskphones.

For information about using the Expansion Module, see the Avaya 1100 Series IP Deskphones User Guide (NN43130-101).

Figure 2 shows the Avaya 1120E IP Deskphone.

Figure 2: Avaya 1120E IP Deskphone

About the Avaya 1120E IP Deskphone

Fwd

Telephone controls

This section describes the controls on the Avaya 1120 E IP Deskphone. In some geographic regions, the Avaya 1120E IP Deskphone is offered with key caps that have English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Table 1: Telephone controls

Context-sensitive soft keys are located

below the display area. The LCD label above each key changes based on the active feature.

Fwd

More..

GrpCl Z

When a triangle appears before a soft key label, the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

The keys on either side of the LCD display area are self-labeled line/programmable

feature keys, with labels on the LCD. These

keys also function as line (DN) keys.

A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed.

A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed.

About the Avaya 1120E IP Deskphone

(Volume +)

(Volume -)

(Mute)

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease volume.

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting your voice. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

(Handsfree)

The Mute key a pplies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the

Mute key, flashes to indicate that the

microphone is muted.

Press the Handsfree key to activate handsfree.

The Handsfree LED indicator, located on the

Handsfree key, lights to indicate when

handsfree is active.

About the Avaya 1120E IP Deskphone

Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements.

Use Up and Down to scroll up and down in lists, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields; press the Right key to select the field below the current selection, or the Left key to select the one above.

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In many cases, you can use the Enter key instead of the Select soft key.

(Hold)

(Expand)

(Headset)

Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold.

Use the Expand key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

The Headset LED indicator, located on the

Handsfree key, lights to indicate that the

headset is in use.

(Goodbye)

About the Avaya 1120E IP Deskphone

Use the Goodbye key to terminate an active call.

When a message is waiting, or there is an incoming call, the red Message

Waiting\Incoming Call Indicator LED at

the top center of the IP Deskphone flashes. The flash cadence for each alert is different.

Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

When your Avaya 1120E IP Deskphone firmware is being updated, the blue Feature

Status Lamp flashes.

To find out if additional features are supported, contact your administrator.

(Copy)

(Quit)

(Shift/Outbox)

Press the Copy Key to copy entries to your Personal Directory from other lists, such as the Caller List, Redial List, and Corporate Directory.

Press the Quit/Stop key to exit an active menu or dialog. Pressing the Quit/Stop key does not affect the status of active calls.

The Shift/Outbox key is a fixed key that is reserved for future feature development.

About the Avaya 1120E IP Deskphone

Press the Message/Inbox key to access

(Msg/Inbox)

your voice mailbox.

Note: This function is not available on all phones; consult your administrator.

Press the Directory key to access directory

(Directory)

services.

(Services)

About the Avaya 1120E IP Deskphone

Press the Services key to open the Services menu, and use the navigation keys to access the following items:

• Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics — Call Log Options — Ring type — Call Timer — On hook default path — Change Feature Key Label — Name Display Format — Live Dialpad

Caller ID display order

— Normal mode indication

About the Avaya 1120E IP Deskphone

• Password Admin: — Station Control Password

The Password Ad min menu is not available on all Avaya 1120E IP Deskphone sets.

• Display Network Diagnostics Utilities

Only your system administrator or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

• Test Local Mode and Resume Local Mode (if Media Gateway 1000B is

(Services)

configured)

Press the Services key to exit from any

(continued)

menu or menu item.

(Services)

Press the Services key twice to access the Local Tools menu, and use the navigation keys to access the following items:

• 1. Preferences

• 2. Local Diagnostics

• 3. Network Configuration

•4. Lock Menu

Your system administrator can establish a password for the Local Tools menu. If you attempt to access the Local Tools menu and a password prompt dialog box appears, contact your system administrator.

About the Avaya 1120E IP Deskphone

Telephone display

Your Avaya 1120E IP Deskphone has three display areas:

• The upper display area provides labels for the four self-labeled line/ programmable feature key labels.

• The middle display area contains single-line information for items such as caller number, caller name, Call Timer, feature prompt string, user-entered digits, date and time information, and phone information.

Because the Avaya 1120E IP Deskphone only has a single-line information display area, you are prompte d to scr oll th ro ug h any additional lines of information. For example, during an incoming call, only the Directory Number (DN) appears if the caller name is greater than 10 characters. Press the flashing arrow to display the caller name.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 3 shows an idle LCD screen.

Figure 3: Avaya 1120E IP Deskphone LCD screen

About the Avaya 1120E IP Deskphone

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Deskphones, see Avaya IP Deskphone Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all IP Deskphones. Call features and Flexible Feature Codes (FFCs) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone.

Audio and text message broadcast

The Avaya 1120 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be pre c e ded by an aud i o ale rt (a series of beeps).

The Avaya 1120 IP Deskphone supports the following special messages:

• text: a single line of text displays. If the message is too long for the display, the message is truncated, you see an ellipsis and you cannot see the rest of the message.

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to listen to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

About the Avaya 1120E IP Deskphone

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

• by pressing the Cancel soft key

• by pressing any Line or Feature key

Security features

The following security features are available on your Avaya 1120E IP Deskphone:

• Using Encrypted Calling

• Managing your Station Control Password (SCPW)

Using Encrypted Calling

Your Avaya 1120E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) is displayed on the screen when your call is secured using SRTP media encryption. Contact your system administrator to find out if this feature is available for your use.

Managing your Station Control Password (SCPW)

Your Station Control Password (SCPW) enables the following security features:

• Electronic Lock to prevent others from making calls from your IP Deskphone

• password-protected IP Deskphone features (for example, Personal Directory, Redial List, and Callers List)

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform ation.

About the Avaya 1120E IP Deskphone

To change your password (SCPW):

1. Press the Services key.

(Services)

2. Press the Up/Down navigation keys to scroll and highlight Password Admin.

3. Press the Enter key.

4. Use the dialpad to enter your password at the prompt.

5. Press the Up/Down navigation keys to scroll and highlight New Password.

6. Press the Enter key.

7. Use the dialpad to enter the new password.

8. Press the Enter key to accept the new password.

If you are locked out of your Avaya 1120E IP Deskphone, or if you forget your SCPW, contact your system administrator.

About the Avaya 1120E IP Deskphone

Note: The default configuration for Password Protection is off.

To turn Password Protection on or off:

1. Press the Directory key.

2. Press the Up/Down navigation keys to scroll and highlight Change Protection

Mode.

3. Use the dialpad to enter your password (if Password Protection is enabled).

Enter

Yes No

Done

4. Press the Enter soft key.

5. Press the Up/Down navigation keys to highlight one of the following:

— Enable Password Protection — Disable Password Protection

6. Choose one of the following soft keys: — Yes to accept the selection — No to return to the Directory menu

7. Press the Done soft key.

Entering and editing text

You can enter and edit text on your Avaya 1120E IP Deskphone using the following methods:

• “Entering text using the dialpad” on page 26

• “Editing text using the soft keys” on page 27

• “Entering text using the USB keyboard” on page 28 The use of any of these methods for text entry depends on the

application. Table 2 shows the applications and input devices that you can use for text entry.

Table 2: Application text entry

For: Use:

Call Server-related applications (for example, changing feature key labels, adding personal directory entries, or dialing)

Graphical applications USB keyboard Local Tools menu USB keyboard

Dialpad USB keyboard for numeric

entries only

Dialpad for numeric entries

Entering text using the dialpad

You can use the dialpad to enter text when you use features such as Personal Directory, Redial List, and Callers List.

For example, if you want to use the letter A, press the number 2 key once. If you want the letter C, press the number 2 key three times.

Note: No letters are associated with the number 1 or the 0 keys.

Entering and editing text

Editing text using the soft keys

You can use soft keys to edit text when you use features such as Personal Directory, Redial List, and Callers List.

To edit an entry in your Personal Directory, press the Directory key, and select the desired entry from your Personal Directory.

To edit text with the soft keys:

1. Press the Edit soft key.

2. Press the Left/Right navigation keys to move through the text.

3. Select the appropriate editing soft key for the operation you want to perform.

4. If the character you want is not visible, press the More soft key to access the next layer of soft keys.

5. To add non-alphanumeric symbols, press the Symbol soft key, and perform the following:

a. Press the Up navigation key to access the symbols. b. Press the Left/Right navigation keys to move to a specific

symbol.

c. Press the Choose soft key to select a symbol.

6. Press the Next soft key to submit your changes.

Table 3 describes the soft key editing functions on your Avaya 1120E IP Deskphone.

Table 3: Editing soft key description (Part 1 of 2)

Key Description

Cancel Action is cancelled. Choose Select a non-alphanumeric symbol (available

only after the Symbol soft key is selected).

Clear Clear the input field.

Entering and editing text

Table 3: Editing soft key description (Part 2 of 2)

Key Description

Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character. Done/Select/Enter Meaning depends on application.

Entering text using the USB keyboard

You can use the USB keyboard, when connected, to enter text in the tools and graphical applications.

For number entry in phone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as * and #. Other characters are ignored.

When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the phone. Table 4 shows the function keys and their associated action during phone calls.

Table 4: USB keyboard function keys during phone calls

Function key Action

f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up f6 Volume down f7 Copy f8 Quit

Connecting the components

Figure 4 shows connections on the Avaya 1120E IP Deskphone.

Figure 4: Avaya 1120E IP Deskphone connections

WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use. Connecting anything other than the proper Avaya 1100 Series Expansion Module connector to this port can cause damage to the phone.

Connecting the components

Before you begin

CAUTION Damage to Equipment

Do not plug your Avaya 1120E IP Deskphone into a regular phone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your phone into a 10/100/ 1000BaseT Ethernet jack.

CAUTION

Your Avaya 1120E IP Deskphone is designed for use in an indoor environment only.

Connecting the components of the phone

WARNING

Your Avaya 1120E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located just under the Handsfree key as indicated in Figure 5 on page 31, to release the base and pull it away from the phone.

Connecting the components

Figure 5: Release the Avaya 1120E IP Deskphone from the stand

Use the following steps to connect the components of your phone.

Connecting the components

1. Remove the stand cover. Pull upward on the center catch as indicated in Figure 6 on page 32, and remove the stand cover. The cable routing tracks are now accessible.

Figure 6: Remove the stand cover

2. Connect the global power supply (optional). Connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable, and then thread the adapter cord through the channels in the stand.

WARNING

Use your Avaya 1120E IP Deskphone with the approved Avaya AC Adapter (model NTYS17BAE6).

Note 1: The Avaya 1120E IP Deskphone supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 3. To use Power over Ethernet, where power is delivered over the CAT5e cable, the LAN must support Power over

Connecting the components

Ethernet, and an AC adapter is not required. To use local AC power, the optional AC adapter can be ordered separately.

Note 2: You must use CAT5e (or later) cables if you want to use gigabit Ethernet.

3. Install the handset. Connect the end of the handset cable with the short straight section into the handset. Connect the end of the handset cable with the long straight section to the back of the phone, using the RJ-9 handset jack marked with the symbol bend in the cable, and then thread the handset cord throu gh the channels in the stand so that it exits behind the handset on the right side, in the Handset cord exit in the stand base marked, as shown in

Figure 7 on page 34.

4. Install the headset (optional). If you are installing a headset, plug the connector into the RJ-9 headset jack on the back of the phone marked with the symbol ), and thread the headset cord along with the handset cord through the channels in the stand, so that the headset cord exits the channel.

5. Install the Ethernet cable. Connect one end of the supplied Ethernet cable to the back of your phone using the RJ-45 connector marked with the symbol %, and thread the network cable through the channel.

+. Form a small

6. If you are connecting your PC through th e ph on e , you requir e a second CAT5e cable. Only one cable is included with the Avaya 1120E IP Deskphone package. Install the Ethernet cable connecting the PC to the phone (optional). Connect one end of the PC Ethernet cable to your phone using the RJ-45 connector and thread it through the channel. Connect the other end to the LAN connector on the b ack of your PC.

7. Install additional cables. If applicable, plug in optional USB devices. Connect the Ethernet cable to the LAN Ethernet connection. If you are using an AC power adapter, plug the adapter into an AC outlet.

Connecting the components

Figure 7: Cable routing tracks and mounting holes

8. Wall-mount your phone (optional). Your Avaya 1120E IP Deskphone can be mounted either by: (Method A) using the mo u nt i ng holes on the bottom of the phone stand, or (Me thod B) using a traditiona l-style wall-mount box with an RJ-45 connector and a 15-cm (6-inch) RJ-45 cord (not provided).

Complete steps 1-7, as needed, before you wall-mount your phone:

Method A: Press the wall-mount lever, and pu ll the phone away from the stand, as shown in Figure 5 on page 31. Using the stand cover (the part you removed in step 1), mark the wall-mount holes by pressing the bottom of the stand cover firmly against the wall in the location where you wish to install the phone. Four small pins on the bottom of the stand cover make marks on the wall. Use the marks as a guideline for installing the wall-mount screws (not provided). Install the screws so that they protrude 3 mm (1/8 inch) from the wall, and then install the phone stand mounting holes over the screw heads. You may need to remove the phone from the wall to adjust the lower screws. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws. See Figure 7 on page 34.

Connecting the components

Method B: Attach the 15-cm (6-inch) CAT5e cable, position the stand over the mounting rivets, and slide the phone down the wall so that the rivets fit into the slots on the stand, indicated in Figure 7 on page 34 (Method B).

9. Replace the stand cover. Ensure that all cables are neatly rout ed and press the stand cover into place until you hear a click.

10. Put the phone in the wall-mount position (optional). If you wallmounted your phone, put it in the wall-mount position by holding the Tilt Lever and pressing the phone towards the base until the ph one is parallel with the base. Release the Tilt Lever and continue to push the phone towards the base until you hear an audible click. Ensure the phone is securely locked in position.

Replacing your narrowband handset with a wideband handset

In order to take advantage of wideband audio, you must replace the handset supplied with the deskphone with a wideband handset.

1. Obtain a wideband handset.

2. Unplug the handset supplied with the deskphone, leaving the handset cord attached to the phone.

3. Connect the handset cord to the wideband handset.

Replacing your narrowband headset with a wideband headset

In order to take advantage of wideband audio, you must replace the handset supplied with the deskphone with a wideband handset.

1. Obtain a wideband headset.

2. Unplug the handset supplied with the deskphone, leaving the headset cord attached to the phone.

3. Connect the headset cord to the wideband headset.

Connecting the components

In order to use your headset, you must configure your deskphone to recognize the headset. For information on how to configure your deskphone to use the wideband headset, see “Changing 3. Headsets”

on page 83.

Virtual Private Network

A Virtual Private Network (VPN) is a network that uses a public network infrastructure, such as the Internet, to provide you with secure access to the private network of your organization.

The IP Deskphone VPN feature allows you to connect to your organization’s private network from a public or remote network. For example, you can use your home public Internet connection to connect to your organization’s private network.

This chapter describes the procedure to upg rad e th e sof twa re of you r IP Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps.

Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.

Your system administrator provides you with all the necessary files you require to configure your IP Deskphone for VPN, a nd helps you to re solve any errors that occur during configuration.

Before you begin

Before you upgrade the IP Deskphone software and configure VPN on your IP Deskphone, complete the following checklist:

• Ensure that your PC is using one of the following operating systems: — Windows XP — Windows Vista — Macintosh OS

• Ensure that you received a copy of the provisioning files from your network administrator. The following files should be included:

— Avaya Phone VPN Configuration Wizard.jar — provisioning files (for example: system.prv)

Virtual Private Network

• .bin files (for example: 0625C7C.bin)

• Java Virtual Machine (JVM) version 1.2 or later must be installed on your PC. Check Start, Settings, Control Panel, Java to see if JVM is installed on your machine and the version of it. If it is not installed, contact your system administration to help you to install it. To download the latest JVM, go to www.java.com.

• Ensure that your PC has a firewall that allows incoming communication to the following ports:

— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000

Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar. The log.txt file is located in the same directory as Avaya Phone VPN Configuration Wizard.jar.

Connecting your IP Deskphone

Before you connect your IP Deskphone to your PC, ensure that components of your phone are connected prope rly. For more information about connecting your IP Deskphone, see “Connecting the

components” on page 29.

Connect your IP Deskphone using one of the following methods:

• connect to your modem. See Figure 8.

• connect to your router. See Figure 9.

• connect to your wireless access point and modem. See Figure 10.

Virtual Private Network

Figure 8: IP Deskphone connected to the modem

Figure 9: IP Deskphone connected to the router

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Figure 10: IP Deskphone connected to the wireless access point and modem

Note: If your home network is not configured as described in the above figures, contact your system administrator for assistance.

Note: You cannot connect multiple PCs directly to the PC port on the IP Deskphone.

Note: The Avaya Phone VPN Configuration Wizard requires direct communication with the IP Deskphone on the network. Ensure that your network allows devices to communicate with each other on the local network. Some network equipment allows you to isolate devices from each other. If you are unsure, it is recommended that you temporarily connect your PC to the IP Deskphone to run the initial Avaya Phone VPN Configuration Wizard. See Figure 8.

QoS configuration recommendations

Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Serv ice (Q oS) on outbound traffic automatically.

If other PCs share the internet connection then Avaya recommends that you configure QoS for outbound traffic and prioritize the IP Deskphone traffic. Typical QoS methods that are available are por t ba se d pr ior ity, MAC Address based Priority, and IP Address based Priority. To configure QoS, see your router documentation.

Virtual Private Network

Installing and configuring VPN

Use the following procedure to install and configure VPN on your IP Deskphone.

Note: Depending on the version of software installed on your IP Deskphone you may need to upgrade the software on the IP Deskphone prior to configuring the VPN feature.

To install and configure VPN

1. Follow the instructions provided by your system administrator to obtain the required files.

2. Power-down the IP Deskphone.

3. Run the Avaya Phone VPN Configuration Wi za rd .jar file. The Welcome & language sele ction window of the Wizard ap pears,

as shown in Figure 11.

Figure 11: Welcome & language selection window

Virtual Private Network

4. Select your language preference. The following languages are supported:

• Arabic

• Chinese - simplified

• Chinese - traditional

• Czech

•Danish

•Dutch

• English

•Finnish

•French

•German

•Greek

•Hebrew

• Hungarian

• Italian

• Japanese - Katakana

• Japanese - Kanji

• Korean

•Latvian

• Norwegian

•Polish

• Portuguese

• Russian

• Spanish

•Swedish

• Turkish

5. Click Next.

Virtual Private Network

The Equipment Setup and VPN window appears, as shown in Figure 12.

Figure 12: Equipment Setup and VPN window

6. Verify that the modem, IP Deskphone, and PC are connected properly.

7. Disconnect any VPN connection currently running on your PC. See

figure 4 to confirm that your LAN Ethernet Port and PC Ethernet Port

on the IP Deskphone are connected correctly. Note: Connect the IP Deskphone LAN Ethernet port, marked with th e

% symbol on the back of the phone to your network equipment only. Connect only 1 PC (if applicable) to the PC Ethernet port, marked with the ( symbol on the back of the phone.

Note: Optional: Click More to read a description of VPN.

8. Click Next. The Locate Data Files window appears, as shown in Figure 13.

Virtual Private Network

Figure 13: Locate Data Files window

9. Click Browse to locate the provisioning files provided by your system administrator if the wizard was not able to locate the files.

10. Click Next. The Prepare Phone for Configuration window appears as shown in

Figure 14.

Virtual Private Network

Figure 14: Prepare Phone for Configuration window

11. Power on your IP Deskphone. Note: Depending on the current softw ar e ver sio n on the IP

Deskphone “Listening Mode” may not be detected. If your phone does not enter “Listening Mode”, follow the steps below.

12. After you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen, quickly press the following keys in order.

Mute

13. Verify that the IP Deskphone displays Listening Mode. Note: The IP Deskphone can take up to 60 seconds for “Listening

Mode” to appear in the display area. If the IP Deskphone displays Listening Mode, click Yes and go to

Step 15. OR If the IP Deskphone does not display Listening Mode, click No.

Virtual Private Network

The Prepare Phone for Configuration (Try again) window appears, as shown in Figure 15.

Figure 15: Prepare Phone for Configuration (Try again) window

a. Power off your IP Deskphone and power it back on again..

14. After you hear the chimes tune and the text Avaya appears on the IP Deskphone display screen, quickly press the following keys in order..

Mute

Note: The IP Deskphone can take up to 60 seconds for “Listening

Mode” to appear in the display area. b. If the IP Deskphone displays Listening Mode, click Yes and go

to Step 15. OR

If the IP Deskphone does not display Listening Mode then your IP Deskphone requires a software upgrade in order to proceed.

Virtual Private Network

Click No to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your phone

The Prepare Phone for Configuration window appears as shown in Figure 16.

Figure 16: Prepare Phone for Configuration window

c. Double-press the Services key on the IP Deskphone quickly.

Select the Network Configuration menu item. Move the cursor to locate Provision: or (TFTP IP:) in the Network Configuration menu, and then write down the existing address of the provisioning server so you can revert to it after you complete this procedure.

Note: If a password prompt dialog box appears, press Cancel. Wait until your IP Deskphone display completes the “Starting DHCP…” screen then perform Step c.

For information about entering and editing text in the Local menu, se e

“Configuring Local Menu options” on page 78.

d. If you are able to navigate to the Provision: or (TFTP IP:)

parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning

Virtual Private Network

Server IP address) window appears, as shown in Figure 17. OR If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu or you were not able to edit this field, click No. The Prepare Phone f or Configuration (Alt ernate Provisioning Server) window appears. See Figure 17.

Figure 17: Prepare Phone for Configuration (Alternate Provisioning Server) window

e. Press the Auto soft key on the IP Deskphone.

Navigate to 12. Provisioning Server. Clear the Provisioning Server check box.

f. Press the Config soft key on the IP Deskphone.

Navigate to the Provision: item.

Note: If you can locate the provisioning server address, write it down, and click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 18. This is the IP Address of your PC running the Wizard tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.

Virtual Private Network

Note: To enter a dot (period) when entering an IP address using the IP Deskphone keypad, press the 1 key repeatedly or you can doublepress the asterisk (*) key.

Figure 18: Prepare Phone for Configuration (Input Provisioning Server IP address) window

OR If you cannot locate the Provisioning Server address, contact your network administrator to obtain the IP address and follow the administrator instructions. Click No to return to the Prepare Phone for Configuration window shown in Figure 16.

g. To reset the IP Deskphone and begin the software update , p ress

the Apply&Reset key on the IP Deskphone. The progress bar displays the percent complete of the software

transfer. h. Restart your IP Deskphone. i. Click Next. j. Go back to Step Note on page 44 and repeat the steps.

Virtual Private Network

15. When the Autodiscover Phone window appears, as shown in figure 19, click Autodiscover Phone to discover connected IP Deskphones.

Note: Click Stop to stop the search. The text “Searching for connected phones” displays while the

connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished.

If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.

If the search is not successful, do the following

• Ensure that the IP Deskphone continues to display

“Listening Mode: Listening…” during the Autodiscovery process. If your IP Deskphone does display this message, power down the IP Deskphone and repeat the steps, starting with Figure 19.

• Ensure that UDP Port 49000 is not currently blocked by

your PC firewall.

• Ensure that UDP Port 49000 is not already in use by

existing applications on your PC.

• Review the log.txt file for additional information.

Figure 19: Autodiscover Phone window

16. Click Next.

Virtual Private Network

If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 20.

Virtual Private Network

Figure 20: Autodiscover Phone (more than one phone was discovered) window

a. Obtain the MAC address of the IP Deskphone for which you are

configuring the VPN. The MAC address is printed on a label

located on the back of the IP Deskphone. b. Select the IP Deskphone to configure from the drop-down list. c. Click Next.

17. When the Configure phone window appears, as shown in Figure 21, click Configure phone to initiate the provisioning session that configures the IP Deskphone.

Figure 21: Configure phone window

Virtual Private Network

The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer.

18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 22.

Virtual Private Network

Figure 22: Confirmation & Finish window

19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before

the IP Deskphone registers with the system. This information is provided by your system administrator. The following list provides character key mappings.

Key Generates 0 0 1 _ - . ! @ $ % & + & ^ \ 1 2 a b c A B C 2 3d e f D E F 3 4 g h i G H I 4 5 j k l J K L 5

Virtual Private Network

Key Generates 6m n o M N O 6 7 p q r s P Q R S 7 8 R U V T U V 8 9 w x y z W X Y Z 9 * ., - + = ^ ; : ‘ \ “ * # { } | ( ) < > [ ] #

a. Look for the following information on the IP Deskphone display: —Date —Time — Type of call server — Directory number

b. Lift the IP Deskphone handset and listen for a dial tone.

If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin” on

page 37.

Configuring Telephone Options

Your Avaya 1120E IP Deskphone Services menu lists the following submenus:

•The Telephone Options menu enables you or your system administrator to configure phone preferences. The Telephone

Options menu offers the options shown in Figure 23.

• Password Admin menu enables you or your system administrator to change the Station Control Password (SCPW).

•The Virtual Office Login and Test Local Mode (for Branch Office) menus are listed when an Avaya 1120E IP Deskphone Class of Service is configured for Virtual Offic e and Branch Office. For more information, see page 154.

Note: The Password Admin, Virtual Office Login, and Test Local

Mode menus are not available on all Avaya 1120E IP Deskphones.

Consult your system administrator.

Figure 23: Telephone Options menu

Volume adjustment Contrast adjustment Language Date/Time

Display diagnostics Local Dialpad Tone Set Info Diagnostics

Call Log Options Ring type Call Timer

On hook default path

Change Feature Key Label Name Display Format Live Dialpad

Note: When an option has a sublist, an ellipsis (...) appears after the option.

Configuring Telephone Options

Using the Telephone Options menu

Use the Telephone Options menu to access the following:

• “Adjusting the volume” on page 59

• “Adjusting the display screen contrast” on page 60

• “Selecting a language” on page 60

• “Selecting date and time format” on page 61

• “Accessing display diagnostics” on page 62

• “Choosing local dialpad tone” on page 62

• “Viewing telephone information” on page 63

• “Diagnostics” on page 64

• “Configuring call log options” on page 65

• “Choosing a ring type” on page 70

• “Enabling or disabling Call Timer” on page 71

• “Enabling OnHook Default Path” on page 72

• “Changing feature key labels” on page 72

• “Configuring the name display format” on page 74

• “Configuring Live Dialpad” on page 75

• “Configuring Caller ID display order” on page 76

• “Configuring Normal mode indication” on page 77

To use the Telephone Options menu:

1. Press the Services key.

2. Press the Up/Down navigation keys to scroll and highlight Telephone Option.

Configuring Telephone Options

3. Press the Enter key.

4. Use the Up/Down navigation keys to

5. Press the Enter key. The display

6. Choose one of the following:

scroll and highlight an option (for example, Language…).

provides information required to adjust your selection.

Select Cancel

— Press the Select soft key to save

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Adjusting the volume

To adjust the volume, press the Services key, select Telephone

Options, and select Volume adjustment…

To adjust the volume:

1. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

2. Press the Enter key.

Down Up

Select Cancel

3. To increase or decrease the volume, do one of the following:

— Press the Down and Up soft keys. —Press the Up/Down navigation keys.

4. Choose one of the following: —Press the Select soft key to save the

volume level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

Adjusting the display screen contrast

To adjust the LCD display screen contrast, press the Services key, select

Telephone Options, and select Contrast adjustment.

Note 1: If you have an Avaya 1100 Series Expansion Module attached to your IP Deskphone, adjusting the telephone’s LCD screen contrast also adjusts the display screen contrast configuration for the Avaya 1100 Series Expansion Module.

Note 2: You can also adjust the contrast using the Local Tools menu; Avaya recommends that you use the control in the Telephone Optio ns menu.

To adjust the display screen contrast:

Lower Higher

Select Cancel

1. To increase or decrease the display contrast level, choose one of the following:

— Press the Lower and Higher soft

keys.

—Press the Up/Down navigation keys.

2. Choose one of the following: —Press the Select soft key to save the

contrast level and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting a language

The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options, and select

Language…

Configuring Telephone Options

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the passwor d fu nct ion a lity is locked. Contact your system administrator to unlock the password.

Note: This language setting controls the language used by features on your phone only. To set the language used elsewhere on your phone, press Services twice, select Preferences, and select Language.

To select a language:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Note: Some languages may not be installed on your IP Deskphone. Contact your system administrator for more information about available languages.

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select the date and time forma t, press the

Services key, select Telephone Options, and select Date/Time…

Configuring Telephone Options

To select a date and time format:

1. Press the Up/Down navigation keys to scroll and highlight the desired format. Sample formats appear on the upperright side of the display area.

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

format and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Accessing display diagnostics

The Display diagnostics option tests the IP Deskphone display screen and indicator lights. To access display diagnostics, press the Services key, select Telephone Options, and select Display diagnostics.

To select Display diagnostics:

1. Press the Up/Down navigation keys to scroll through the list to view display capabilities.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Choosing local dialpad tone

The Local DialPad Tone option produces Dual-Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound when you press a key on the

Configuring Telephone Options

dialpad. To choose a local dialpad tone, press the Services key, select

Telephone Options, and select Local DialPad Tone.

To choose a local dialpad tone:

1. Press the Up/Down navigation keys to highlight one of the following dialpad tones:

— None to disable all tones — Short Click to enable a single tone

for all keys

— DTMF to turn on a separate DTMF

tone for each key

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

tone selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Viewing telephone information

The Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info To view IP Deskphone information, press the Services key, select

Telephone Options, and select Set Info.

Configuring Telephone Options

To view IP Deskphone information:

1. Press the Up/Down navigation keys to scroll through the list to view the IP Deskphone information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Diagnostics

The Diagnostics option displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Msg receive/trans)

•QOS Stats To view diagnostic information, press the Services key, select

Telephone Options, and select Diagnostics.

To view IP Deskphone information:

1. Press the Up/Down navigation keys to scroll through the list of diagnostic information.

Cancel

2. Press the Cancel soft key to return to the Telephone Options menu.

Configuring Telephone Options

Configuring call log options

Use the call log option to configure the following preferences:

• “Configuring the Callers List log” on page 65

• “Configuring New Call Indication” on page 66

• “Configuring Preferred Name Match” on page 67

• “Configuring Area Code Setup” on page 68

Configuring the Callers List log

You can configure the Callers List to log all incoming calls including calls while your IP Deskphone is busy, or only unanswered calls. The default setting is Log all calls. To log only unanswered calls, press the Services soft key, select Telephone Options, and select Call Log Option from the menu.

To log only unanswered calls:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

Select Cancel

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight Log unanswered

calls.

4. Choose one of the following: —Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

To log all incoming calls including calls while your IP Deskphone is busy, press the Services key and select Call Log Option from the Telephone Options menu.

To log all incoming calls including calls while IP Deskphone is busy:

1. Press the Up/Down navigation keys to scroll and highlight the

Incoming Calls option.

2. Press the Select soft key.

3. Press the Up/Down navigation keys to scroll and highlight Log calls

if busy.

4. Choose one of the following: — Press the Select soft key to save the configuration.

— Press the Cancel soft key to keep existing configurations.

Configuring New Call Indication

You can configure your Avaya 1120E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the Services key, select Telephone Options, and select Call Log Option.

To configure New Call Indication:

1. Press the Up/Down navigation keys to scroll and highlight the Log Mode option.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight New Call Indication.

Configuring Telephone Options

4. Press the Enter key.

5. Press the Up/Down navigation keys to scroll and highlight one of the following:

— New call indication off — New call indication on

6. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Preferred Name Match

You can configure your Avaya 1120E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the

Services key, select Telephone Options, and select Call Log Option.

To configure Preferred Name Match:

1. Press the Up/Down navigation keys to scroll and highlight Preferred Name

Match.

2. Press the Enter key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight one of the following:

— Preferred name match on — Preferred name match off

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Area Code Setup

Use the Area Code Setup menu to save up to three area codes. When an incoming call arrives with an area code that matches one of the three stored area codes, the incoming call number is reordered to display the phone number followed by the area code (as opposed to the area code followed by the phone number).

This reordering is also performed when you scroll through your Callers List. To configure area codes, press the Services key, select Telephone

Options, and select Call Log Option.

To configure default area codes (maximum of three):

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Enter key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— Area Code # 1 — Area Code # 2 — Area Code # 3

4. Press the Enter key.

5. Use the dialpad to enter the number at the prompt.

6. Choose one of the following:

Select Cancel

To edit area code display:

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

the existing configurations.

1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup.

2. Press the Enter key.

Configuring Telephone Options

3. Press the Up/Down navigation keys to

4. Press the Enter key.

5. Use the dialpad to edit the number.

6. Choose one of the following:

scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Choosing a ring type

The Ring type… option configures the phone’s ring ton e. To choose a ring type, press the Services key, select Telephone Options, and select

Ring type…

To choose a ring type:

1. Press the Up/Down navigation keys to scroll and highlight one of the ring types.

Configuring Telephone Options

Play

Select

Stop

Cancel

2. Press the Play soft key to sample the ring tone.

3. Choose one of the following: —Press the Select soft key to save the

ring type and return to the

Telephone Options menu.

— Press the Stop soft key and use the

Up/Down navigation keys to select a

different ring type.

— Press the Cancel soft key to keep

existing configurations.

Enabling or disabling Call Timer

The call timer measures how long you are on each call. To enable Call Timer, press the Services key, select Telephone Options, and select

Call Timer.

To enable or disable Call Timer:

On Off

1. Choose one of the following: — To turn on the call timer, press the

On soft key.

— To turn off the call timer, press the

Off soft key.

Configuring Telephone Options

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

configuration and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Enabling OnHook Default Path

The OnHook Default Path option allows control whether a headset or the Handsfree feature is used to operate your IP Deskphone while it is onhook. To enable OnHook Default Path, press the Services key, select

Telephone Options, and select OnHook Default Path.

To enable OnHook Default Path:

1. Press the Up/Down navigation keys to highlight one of the following:

— Handsfree enable — Headset enable

2. Choose one of the following:

Select Cancel

—Press the Select soft key to save the

default path and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Changing feature key labels

The Change feature key label option renames the label displayed next to each feature key or restores the default labels to the keys. To rename feature key labels, press the Services key, select Telephone Options, and select Change feature key labels.

Configuring Telephone Options

If the feature key label setting is password-protected, you must enter a password (SCPW) to change the feature key label. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, th e pa ssword functionality is locked. Contact your system administrator to unlock the password.

Note: If a feature key is configured as an auto-dial key, the label does not change if the auto-dial key configuration changes.

To rename the labels:

3. Press the Enter key.

Home

4. Press the feature key that you are

5. Enter the new information for the feature

6. Choose one of the following:

Select Cancel

To restore the default labels:

changing.

Note:

If you enter a prime DN key, an

error message appears.

key label. To enter special characters, press the Up navigation key. For information about entering text, refer to

“Entering text using the dialpad” on page 26.

—Press the Select soft key to save the

changes and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Configuring Telephone Options

To restore default labels, press the Services key, select Telephone

Options, and select Change feature key labels.

7. Press the Enter key.

8. Use the Up/Down navigation keys to scroll and highlight one of the following:

a. Restore all key labels — Press the Yes soft key to change all

feature keys to default values. b. Restore one key label — Press the Select soft key. — Press the feature soft key. —Press the Yes soft key to change the

selected feature key label to the

default value. Note: When labels are changed to

default values, you cannot undo the change. The labels must be reentered.

Configuring the name display format

You can configure your Avaya 1120E IP Deskphone to display the name of the incoming calling party in the following formats:

• first name, last name

• last name, first name To configure name display format, press the Services key, select

Telephone Options, and select Name Display Format.

To configure name display format:

1. Press the Up/Down navigation keys to scroll and highlight Name display

format.

2. Press the Enter key.

3. Press the Up/Down navigation keys to scroll and highlight one of the following:

— first name, last name — last name, first name

4. Choose one of the following:

Configuring Telephone Options

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the handsfree key.

To configure Live Dialpad, press the Services key, select Telephone

Options, and select Live Dialpad.

Configuring Telephone Options

To configure Live Dialpad:

1. Press the Up/Down navigation keys to

2. Press the Enter key.

3. Press the Up/Down navigation keys to

4. Choose one of the following:

scroll and highlight Live Dialpad.

scroll and highlight one of the following:

—On

— Off (default)

Select Cancel

—Press the Select soft key to save the

configuration.

— Press the Cancel soft key to keep

existing configurations.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options and select Caller

ID display order.

2. Press the Up/Down navigation keys to scroll and select one of the following:

— Number, name (default)

Configuring Telephone Options

— Name, number

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode.

Use the following procedure to configure Normal mode indication.

1. Press the Services key, select Telephone Options, and select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll and select one of the following:

—On —Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Local Menu options

Note 1: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator.

Note 2: Your system administrator can establish a password for the Local Tools menu. When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator.

Your Avaya 1120E IP Deskphone has both local and server-based options. Press the Services key twice to access the Local Tools menu, which is organized into the following submenus:

• “1. Preferences submenu” on page 80

• “2. Local Diagnostics submenu” on page 86

• “3. Network Configuration menu” on page 88

• “4. Lock Menu” on page 89

If a menu entry has a number in front of it, you can select that entry by pressing the associated key on the dialpad. For example, when you are in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the IP Deskphone varies depen ding on the situation. The key functions in the menus are describe d in Table 5.

Table 5: Navigation key functions in menus (Part 1 of 2)

Key Function

Down arrow keys Move the highlight down Up arrow keys Move the highlight up Right arrow key Select the current menu item Left arrow key Close the menu Enter key Select the current menu item

Configuring Local Menu options

Table 5: Navigation key functions in menus (Part 2 of 2)

Key Function

Enter digits on the

Select the associated menu item

dialpad

Stop key Close the menu

The key functions in dialog boxes are described in Table 6.

Table 6: Navigation key functions in dialog boxes

Key Function

Down arrow keys Scroll the window down Up arrow keys Scroll the window up Right arrow key Go to the next Edit item Left arrow key Go to the previous Edit item Enter key Toggle Edit mode on or off

Toggle the check box status

When you are working in Edit mode, the first field of the item is highlighted and a blinking cursor is to the right of the current edit position. The navigation key functions in Edit mode are described in Table 7.

Table 7: Navigation key functions in Edit mode (Part 1 of 2)

Key Function

Down arrow keys Open the combo box list

Move the highlight down the list

Up arrow keys Move the highlight up the list Right arrow key Select the current combo box list item

Move the cursor to the right

Left arrow key Delete a character in edit field

Configuring Local Menu options

Table 7: Navigation key functions in Edit mode (Part 2 of 2)

Key Function

Enter key Select highlighted item in combo box

Exit edit mode

Enter characters or digits on the dialpad

Note: If you are using a USB mouse, you can right-click on the Telephony screen to open the Local Tools menu, and click on an item to select it.

Insert characters or digits at the current cursor position

1. Preferences submenu

The Local Tools menu 1. Preferences submenu offers the following choices:

• “Changing 1. Display Settings” on page 80

• “Changing 2. Language” on page 82

• “Changing 3. Headsets” on page 83

Changing 1. Display Settings

The Display Settings menu provides access to two tools: Contrast and

Sleep. Use the Contrast tool to alter the physical settings of the display.

Use the Sleep tool to control how long the display remains lit if the ph one is inactive.

Note: Contrast can also be adjusted in the Telephone Options menu; Avaya recommends that you use the control in the Telephone Op tions menu whenever possible.

To configure the Contrast or Sleep tools, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 1 key on the dialpad to select

1. Display Settings.

To configure Contrast or Sleep tools:

1. Press the Up/Down arrow keys to scroll and highlight one of the following:

— Contrast

— Sleep Note: Sleep is displayed in the format

xxx, where xxx is a time in minutes or hours.

2. Press the Enter key.

3. Press the Up/Down arrow keys to increase or decrease the selected value.

Note 1: Available values for Sleep are as follows:

Configuring Local Menu options

Exit

5m (5 minutes) 15m (15 minutes) 30m (30 minutes) 1h (1 hour — default) 2h (2 hours) Never (screen does not go black)

Note 2: Extending the sleep time or never sleeping reduces the life span of the display screen.

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

Changing 2. Language

Use the Language menu item to configure local preferences. Use the

Language tool to select the language used on your phone.

Note: This language setting controls the language used in the local menus on your phone only. To select the language used by features on your phone, press the Services key, select Telephone Options, and select Language…

To select the language used in the local menus, press the Services key twice to open the Local tools menu, press the 1 key on the dialpad to select 1. Preferences, and press the 2 key on the dialpad to select

2. Language.

To select the language used in local menus:

1. Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]).

Select Cancel

Exit

2. Choose one of the following: —Press the Select soft key to s ave the

desired language and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

3. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Configuring Local Menu options

Changing 3. Headsets

Headset Configuration

Each headset has its own tuning parameters, and your deskphone must be configured to use the proper parameters. If you do not configure the deskphone for the proper tuning parameters, you may not be taking full advantage of the audio qualities of the headset.

Selecting Active Headset Device

To select the Active Headset Device, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 3 key on the d i alpad to se lect 3.Headsets.

To select the active headset device

1. Press the Up/Down navigation keys to scroll and highlight the Headsets menu.

2. Highlight the Wired Headset Type field.

3. Press the Up/Down navigation keys to scroll and highlight the headset type (Headset Type 1, Headset Type 2, or Headset Type 3).

Note: To determine the headset type that is compatible with your headset, see the product bulletin.

Enabling HID Commands

To enable HID Commands, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select

1. Preferences, and press the 3 key on the d i alpad to se lect 3.Headsets.

Configuring Local Menu options

To enable HID Commands:

1. Press the Up/Down navigation keys to

2. Select the Enable HID Commands

3. Choose one of the following:

scroll and highlight the Headsets menu.

checkbox.

Select Cancel

—Press the Select soft key to s ave the

desired selection and return to the

Telephone Options menu.

— Press the Cancel soft key to keep

existing configurations.

Exit

4. Press the Exit soft key to exit to the main display. Changes are saved automatically.

Avaya Mobile Headset Adapter properties

You can use the Avaya Mobile Headset Adapter to answer calls whenever the Avaya 1120E IP Deskphone is running.

To access the Avaya Mobile Headset Adapter (MHA) properties, press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1. Preferences, and press the 3 key on the dialpad to select 3.Headsets.

Note: The Headset type and Backlight options are only available when MHA is attached.

Configuring Local Menu options

Table 8 describes the features of the Avaya Mobile Headset Adapter.

Table 8: Avaya Mobile Headset Adaptor elements and functions

Key Function

Answer key Press to answer an incoming

call. If there is no incoming call, the

IP 1120E handset selects a line and you hear a dial tone. This is also referred to as Off-hook.

Release/Goodbye key This is also referred to as On-

hook.

Mute key Press the Mute key to listen to

the receiving party without transmitting.

Press the Mute key again to return to two-way conversation.

Volume key Use the Volume buttons to

increase or decrease the volume of the headset.

Backlight The backlight illuminates when

you connect your headset to the Avaya 1120E IP Deskphone.

Configuring Local Menu options

2. Local Diagnostics submenu

Use the Local Tools menu 2. Local Diagnostics submenu to access the following:

• “1. IP Set Information” on page 86

• “2. Network Diagnostic Tools” on page 86

• “3. Ethernet Statistics” on page 86

• “4. IP Network Statistics” on page 87

• “5. USB Devices” on page 87

• “6. Advanced Diag Tools” on page 87

• “7. License Information” on page 87

• “8. VPN Information” on page 87

• “9. Certificate Information” on page 88

• “10. DHCP Information” on page 88 Note: Press the Return soft key to return to the Local Diagnostics

submenu at any time while working tools in the Local Diagnostics submenu. Use the Return key to quickly gather information and run tests without exiting and reentering the Local Tools menu. For example, you can check the Ethernet Statistics, then press Return and enter the Network Diagnostics Tools to ping an IP address.

1. IP Set Information

The Network Configuration tool is used to view reports about IP set operation. This tool is for administrator use only.

2. Network Diagnostic Tools

The Network Diagnostic Tools menu contain s too ls tha t ar e us ed to diagnose network problems. This menu is for administrator use only.

3. Ethernet Statistics

The Ethernet Statistics tool is used to view reports about Ethernet operation. This tool is for administrator use only.

Configuring Local Menu options

4. IP Network Statistics

The IP Networks Statistics tool is used to view reports about network operation. This tool is for administrator use only.

5. USB Devices

The USB devices tool provides information about Universal Serial Bus (USB) devices that connect to your phone. Your Avaya 1120E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the phone.

To check USB device information, press the Services key twice to open the Local tools menu, press the 2 key on the dialpad to select

2. Local Diagnostics, and press the 5 key on the dialpad to select

5. USB Devices.

To check USB device information:

The screen displays information about connected devices.

Return

1. Press the Return soft key to return to the main display.

6. Advanced Diag Tools

The Advanced Diag Tools are available to the Avaya supp ort organization to configure the auto recovery function and remote access.

7. License Information

The system administrator can use the License Information menu to view license information.

8. VPN Information

The system administrator can use the VPN Information menu to view VPN information.

Configuring Local Menu options

9. Certificate Information

The system administrator can use the Certificate Information menu to view certificate information.

10. DHCP Information

The system administrator can use the DHCP Information menu to view license information.

3. Network Configuration menu

The Network Configuration tool displays information that was configured when the IP Deskphone was installed. This tool is for system administrator use only.

You may need to access this menu to configure specific IP address information to meet the requirements of your network.

To configure an IP Deskphone for a static IP address:

1. Press the Services key twice.

2. Enter the Admin password.

3. Select Network Configuration.

4. Scroll down to DHCP and ensure it is unchecked.

5. Enter the IP address in the Set IP field.

6. Enter the Net Mask in the Net Mask field.

7. Enter the Gateway in the Gateway field.

8. Enter DNS IPs (if applicable).

9. Press Apply. The phone reboots.

To obtain an IP Address via DHCP:

1. Press the Services key twice.

2. Enter the Admin password.

3. Select Network Configuration.

4. Scroll down to DHCP and ensure it is checked.

Configuring Local Menu options

5. Press Apply. The phone reboots.

4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only

Making a call

This section describes features associated with making a call. You can make a call from your Avaya 1120E IP Deskphone using any of the following methods:

• “Using Off-hook dialing” on page 91

• “Using On-hook dialing” on page 91

• “Using handsfree dialing” on page 92

• “Using the Directory applications” on page 94

• “Using Predial” on page 98

• “Using AutoDial” on page 99

• “Using Ring Again” on page 101

• “Using Last Number Redial” on page 102

• “Using Speed Call” on page 103

• “Using System Speed Call” on page 104

• “Using HotLine” on page 104

• “Using intercom calling” on page 105

Using Off-hook dialing

1. Lift the handset.

2. Dial the number.

3. To terminate the call, choose one of the following:

Making a call

(Goodbye)

— Replace the handset into the cradle. — Press the Goodbye key.

Using On-hook dialing

1. Leave the handset in the cradle.

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2. Press the line (DN) key.

3. When the dial tone sounds, dial the number.

4. When the called party answers, lift the handset.

Making a call

5. To terminate the call, choose one of the following:

(Goodbye)

— Replace the handset into the cradle. — Press the Goodbye key.

Using handsfree dialing

Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between Handset and Handsfree mode .

To use handsfree dialing:

1. Press the Handsfree key.

(Handsfree)

2. If a headset is connected, press the

(Headset)

Headset key.

3. Dial the number.

To discontinue a handsfree call:

Press the Goodbye key.

(Goodbye)

To mute a handsfree call:

1. Press the Mute key. The LED indicator

(Mute)

flashes.

2. Press the Mute key again to return to a

(Mute)

two-way handsfree conversation.

To switch from handsfree to handset:

Lift the handset.

To switch from handset to handsfree:

1. Press the Handsfree key.

Making a call

(Handsfree)

To use a headset:

(Headset)

2. Replace the handset.

1. Connect the headset to the headset jack or the handset jack.

2. Press the Headset key.

Making a call

To switch from handsfree to headset:

1. Press the Headset key.

(Headset)

Using the Directory applications

You can make calls using the following Directory applications available on your Avaya 1120E IP Deskphone:

• “Making a call using Corporate Directory” on page 94

• “Making a call using the Personal Directory” on page 95

• “Making a call using the Callers List” on page 96

• “Making a call using the Redial List” on page 97

Making a call using Corporate Directory

Note: This feature is not available on all phones. Contact your system administrator to find out if this feature is available for your use.

The Corporate Directory feature provides an alphabetical list of entries using last names. You can search by name, view additional information on each entry, and dial Corporate Directory numbers. To use the Corporate Directory, press the Directory key and select Corporate

Directory.

To search for a specific number:

1. When prompted, use the dialpad to enter the desired name in the last name, first name format.

Making a call

Dial Cancel

To scroll to a specific number:

2. Press the Search soft key to find the

3. Choose one of the following:

1. Press the Up/Down navigation keys to

desired name. Note: A successful search displays the

first match on the screen.

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Note: If there is no match to the search query, start a new search or change the information in the initial search.

scroll and highlight a name in the Corporate Directory.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Personal Directory

The Personal Directory feature allows you to store a maximum of 100 entries consisting of names and numbers. To use the Personal Director y, press the Directory key and select Personal Directory. For information

Making a call

on how to configure and use the Personal Directory, refer to “Using the

Personal Directory” on page 147.

To make a call using the Personal Directory:

1. Press the Up/Down navigation keys to scroll and highlight a name in the

Personal Directory.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Callers List

The Callers List feature automatically stores up to a maximum of 100 callers. After 100 callers have been stored, each additional caller overwrites the oldest entry. To use the Callers List, press the Directory key and select Callers List. For information on how to configure and use the Callers List, refer to “Using the Callers List” on page 150.

To make a call using the Callers List:

1. Press the Up/Down navigation keys to scroll and highlight a name in the

Callers List.

Making a call

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Making a call using the Redial List

The Redial List feature automatically stores a maximum of 20 previously dialed phone numbers. To use the Redial List, press the Directory and select Redial List. For information on how to configure and use the Redial List, refer to “Using the Redial List” on page 152.

To make a call using Redial List:

1. Press the Up/Down navigation keys to scroll and highlight a name in the Redial

List.

Note: Press the right arrow key if no name is stored against the number.

2. Choose one of the following:

Dial Cancel

— Press the Dial soft key to dial the

resulting number.

— Press the Cancel soft key to exit

without dialing.

Viewing the date and time of a call

In both the Redial List and Caller List, you ca n check the date and time of a call.

Making a call

To view date and time of a call:

1. Press the Up/Down navigation keys to

2. Press the Right navigation key to

3. Choose one of the following:

scroll and highlight a name in the Redial

List or Caller List.

display the DN of the selected entry.

— In the Redial List, press the Down

navigation key to display the date and time the last call was placed to the selected entry.

— In the Caller List, press the Down

navigation key twice to display the date and time of the last call from the selected entry.

Note: In the Caller List, the first press of the Down navigation key displays the number of times a caller has called.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before dialing.

To use Predial:

1. Without selecting the line key, enter the number to be dialed.

Making a call

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To edit a Predial number:

Clear Delete

2. Press a line key to dial the number.

3. Lift the handset when the called party answers or, if in handsfree mode, begin to speak.

1. Use the dialpad to enter the number.

2. Choose one of the following: — To erase all numbers, press the

Clear soft key. Reenter the numbers

to be dialed.

— To change one number at a time,

press the Delete soft key to backspace. Re-enter the number.

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3. Press a line key to dial the number.

Using AutoDial

Use the AutoDial feature to display, store, and automatically dial phone numbers.

Making a call

To store an AutoDial number:

AutoDial

1. Without lifting the handset, press the appropriate AutoDial key.

Note: The display screen displays the word Autodial next to the appropriate key.

2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key.

3. Press the AutoDial key a second time to store the number on the selected key.

Note: After you store a number, the word Autodial disappears, and the stored number is displayed.

4. Assign a label to the key. Note: After you assign the label, the

number disappears and only the label appears on the screen next to the key.

To display an AutoDial number:

Display

AutoDial

100

1. Press the Display key.

2. Press an AutoDial key in the upper display area to display the number associated with that key.

Avaya 1120E User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

About the Avaya 1120E IP Deskphone

Basic features

Telephone controls

Telephone display

License Notification

Call features and Flexible Feature Codes

Audio and text message broadcast

Security features

Using Encrypted Calling

Managing your Station Control Password (SCPW)

Entering and editing text

Entering text using the dialpad

Editing text using the soft keys

Entering text using the USB keyboard

Connecting the components

Before you begin

Connecting the components of the phone

Replacing your narrowband handset with a wideband handset

Replacing your narrowband headset with a wideband headset

Virtual Private Network

Before you begin

Connecting your IP Deskphone

QoS configuration recommendations

Installing and configuring VPN

Configuring Telephone Options

Using the Telephone Options menu

Adjusting the volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Choosing local dialpad tone

Viewing telephone information

Diagnostics

Configuring call log options

Choosing a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Changing feature key labels

Configuring the name display format

Configuring Live Dialpad

Configuring Caller ID display order

Configuring Normal mode indication

Configuring Local Menu options

1. Preferences submenu

Changing 1. Display Settings

Changing 2. Language

Changing 3. Headsets

2. Local Diagnostics submenu

1. IP Set Information

2. Network Diagnostic Tools

3. Ethernet Statistics

4. IP Network Statistics

5. USB Devices

6. Advanced Diag Tools

7. License Information

8. VPN Information

9. Certificate Information

10. DHCP Information

3. Network Configuration menu

4. Lock Menu

Making a call

Using Off-hook dialing

Using On-hook dialing

Using handsfree dialing

Using the Directory applications

Making a call using Corporate Directory

Making a call using the Personal Directory

Making a call using the Callers List

Making a call using the Redial List

Viewing the date and time of a call

Using Predial

Using AutoDial