AT&T Four-Line Intercom Speakerphone 974 User Manual

Download

Page 1

Please also read

Part 1 — Important

Product Information

USER’S MANUAL

Par t 2

AT&T and the Globe Design are trademarks of AT&T Corp., licensed to Advanced American Telephones.

REVISED 03/31/04

Four-Line Intercom

Speakerphone 974

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page II

Page 2

Printed in Singapore. Issue 1AT&T 04/04

In case of difficulty, visit our Service Center at

www.telephones.att.com or call 1 800 222–3111.

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page III

Page 3

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page IV

Page 4

PRODUCT OVERVIEW............. 1

BEFORE YOU BEGIN.................. 2

Parts List ................................................ 2

Tools Needed ....................................... 2

DSL Users.............................................. 4

Glossary ................................................. 5

Programmable Features List............. 7

Audible Signals ................................... 10

INSTALLATION........................... 11

Battery Installation............................ 11

Table/Desk Installation..................... 13

Wall Installation................................. 15

Convenience Ports ........................... 19

MENU OPERATION.................. 20

Menu Structure.................................. 21

Shortcut to Language Menu........... 22

Rapid Scroll......................................... 22

FEATURE SETUP........................ 23

Set One Touch Preference.............. 23

Assign an Extension Number

to Your Phone ................................ 24

Turn the Ringer On or Off

for Each Line .................................. 25

Select the Ringer Type ..................... 26

Set Delay Ring.................................... 27

Turn Auto-Mute On or Off............ 28

Set Dial Mode .................................... 29

Turn Hold Reminder On or Off ... 29

Set the Time and Date..................... 30

Turn Line Usage On or Off for

Each Line ......................................... 31

Assign the Prime Line

(Line Preference)........................... 32

Set Automatic Mode......................... 33

Set the Scroll Rate............................ 34

Turn Screen Backlight

On or Off........................................ 35

Turn COVM Indicators

On or Off for Each Line............. 36

Reset COVM Indicator.................... 37

Program Home and Local

Area Codes .................................... 38

Assign the Line Group

for this Phone ................................ 39

Erase All Settings and Return

the Phone to Default Settings... 40

Set This Phone to be the

Centrex Console Phone............. 41

Set the Centrex Console

Delayed Ring Time........................ 42

Set the Display Language................. 42

TELEPHONE OPERATION... 43

Make or Answer a Call.................... 43

Switch Between Handset,

Headset and Speakerphone ....... 45

Timer.................................................... 45

Call Privacy.......................................... 46

Do Not Disturb ................................ 46

Volume ................................................. 47

Redial.................................................... 47

Redial Stack......................................... 48

Auto Redial......................................... 48

Hold ...................................................... 49

Switch Between Lines...................... 49

Mute...................................................... 50

Flash ...................................................... 50

Temporary Tone Dialing .................. 50

Conference Calls............................... 51

Transfer a Call.................................... 52

Low Battery Indicator...................... 53

Lights and What They Mean ........... 54

ONE TOUCH OPERATION .. 55 Store a Number in a

One Touch Location..................... 56

Review a One Touch Entry............. 58

Dial a One Touch Number............. 59

DIRECTORY OPERATION .... 60

Menu Structure.................................. 60

Store a Name and Number

in the Directory ............................ 61

Review Directory Entries ............... 64

Edit a Directory Entry ..................... 65

Dial a Number from

the Directory................................. 66

CONTENTS

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page i

Page 5

DIRECTORY OPERATION

continued

Remove a Name and Number

from the Directory ...................... 66

Remove All Entries from

the Directory................................. 66

INTERCOM OPERATION...... 67

Basic Intercom Operations ............ 68

Make an Intercom Call with

the Handset.................................... 69

Make an Intercom Call with the

Speakerphone or Headset.......... 70

Answer an Intercom Call................ 71

End an Intercom or Page Call ....... 71

Page a Specific Extension

(Single-phone Page)...................... 72

Answer a Single-phone Page.......... 72

Page All System Phones................... 73

Answer a System-wide Page.......... 73

Make an Intercom

Conference Call............................ 74

Room Monitor................................... 74

CALLER ID OPERATION....... 75

Caller ID Display............................... 76

Call Waiting......................................... 76

Calls Received on Two or

More Lines Simultaneously......... 77

Display Screen Messages................. 78

Message Waiting and

NEW CALL Light ......................... 79

Call History ........................................ 79

Remove Calls from

Call History .................................... 81

Dial a Number from

Call History .................................... 82

Save a Name and Number from

Call History to the Directory... 83 Save a Number from Call History

to a One Touch Location............ 84

ADDING A FAX MACHINE.. 85

Using a Fax Switch............................ 85

GENERAL PRODUCT

CARE .................................................. 86

TECHNICAL

SPECIFICATIONS....................... 87

IN CASE OF DIFFICULTY..... 88

EXPANDING THE

PHONE SYSTEM......................... 93

Line Groups........................................ 93

Private Lines ....................................... 94

CENTREX OPERATION......... 95

Setup Checklist.................................. 95

Enable the Console Phone ............. 95

Console Operation........................... 95

Set Ring Delay Duration ................. 96

Answer a Delayed Ring ................... 96

Pick Up Another Station’s Line...... 96

INDEX................................................ 97

CONTENTS

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page ii

Page 6

This AT&T 974 Four-Line Intercom Speakerphone is expandable to a 16-extension telephone system. The 974 is compatible with AT&T 945, 984, 944, 955 and 964 telephones. (See BEFORE YOU BEGIN starting on page 2 and EXPANDING THE PHONE SYSTEM beginning on page 93 for details.)

The 974 is hearing-aid compatible and can be connected to up to four incoming telephone lines. This phone features a speakerphone for hands-free use and a headset jack compatible with most two-band 2.5mm headsets (sold separately). The 974 allows paging, intercom and call transfers between system phones and is capable of connecting three parties in a conference call. This phone also features a 32-number memory for faster dialing and has a directory which can store up to 200 additional numbers with names. This phone has a Caller ID feature which supports Caller ID with Call Waiting service. (Caller ID services are subscriber services available from many local telephone companies for a fee.) There are two convenience ports available for connecting the phone to another device such as a fax machine or modem.

The 974 is compatible with Centrex service. Centrex is a special subscriber service which may be available from your local telephone company for a fee. If you subscribe to Centrex service, refer to the CENTREX OPERATION section of this manual, beginning on page 95.

This User's Manual contains detailed instructions for installing, programming and operating your AT&T 974 Four-Line Speakerphone. Please be sure to read BEFORE YOU BEGIN starting on page 2 before installing this phone.

PRODUCT OVERVIEW

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 1

Page 7

Parts List

Your box should include:

Tools Needed

You will also need a small Phillips head screw driver to install your phone.

BEFORE YOU BEGIN

Coiled handset cord

Power adapter

Two seven-foot twisted pair line cords

Handset

This User’s Manual

Quick Start Guide

Base unit with wedge attached

Eight-inch line cord

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 2

Page 8

This 974 telephone is fully compatible with any AT&T Four-Line Intercom Speakerphone 945 or 984 units you may have installed. You can use a total of 16 945/974/984 units together as extensions in your phone system.

This 974 telephone is also compatible with any AT&T 964/955/944 phones you have previously installed. This 974 telephone is NOT compatible with any 843, 853, 854, 874, or 954 telephones you may have previously installed.

NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 974 telephone, you can have only 12 extensions and 15 telephone lines in the phone system.

• You must have a modular telephone jack and an electrical outlet not controlled by a wall switch near where you’re installing the phone.

The total length of telephone wiring used in this system MUST NOT be more than 600 feet. In some cases a Z800A filter can be used in a phone system with more than 600 feet of wire.

AT&T highly recommends that a Z800A filter be installed by a professional. AT&T CANNOT guarantee that this telephone will work with such a filter, and IS NOT responsible for the cost of such installations or for arranging the installation. A Z800A filter can be obtained by calling 1 800 222-3111.

• Identify the number of phone lines you’ll use.

• Plan the layout of your phone system.

• All connected phones must have the same Line 1 phone number for the Intercom and Page features to work.

Every individual phone in your telephone system MUST be assigned a unique extension number for the Intercom feature to work. If you try to assign the same extension number to a second phone, you will hear a repeating short ring and the the screen display will include EXT XX is already used Assign new EXT #.See “Assign an Extension Number to Your Phone” on page 24 of this manual for directions.

• Decide if you want a private line. A private line does not appear on all connected phones.

• Choose your setting for each feature. You will need to program the features after installation. See “Programmable Features List” beginning on page 7 for a brief description of the features. See the FEATURE SETUP section beginning on page 23 for programming instructions.

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 3

Page 9

DSL Users

Installation of a DSL splitter and an AT&T Z800A filter is required to use the advanced features of this telephone if you have DSL (Digital Subscriber Line) service.

Set-Up for DSL Users

If you are a DSL (Digital Subscriber Line) customer, you may experience interference with the advanced features of this telephone. Certain features of this phone (e.g., intercom, hold, line privacy, etc.) work by sending a data signal using Line 1. This data signal is sent at some of the same frequencies as those used by your DSL service. Microfilters are used to block the high frequency DSL signals from being transmitted through and interfering with your telephones. These same microfilters that may have been installed for your DSL service will also block the data signals between your system phones. Therefore, some features of this phone may not work properly when DSL filters are installed in your building. This problem can occur even if the DSL line is not one of the lines used by the phone system. If you use the microfilters that your DSL service provider may have supplied when you activated DSL service with this phone, some of the phone features will not work. Once the DSL splitter (described below) is installed, you should no longer experience interference.

Installation, by your DSL service provider or other professional, of a DSL splitter (not a “microfilter”) AND an AT&T Z800A Isolation filter as close as possible to the “protection block” or “network interface” (where the telephone line enters the house) may resolve DSL interference. (It may be necessary to use a DSL splitter intended for outdoor use.) A DSL splitter allows the data and voice signals to use the same telephone line without interfering with each other. An AT&T Z800A filter isolates the splitter from your phone system and reduces interference with the signals used by the system phones to communicate with each other.

You can obtain an AT&T Z800A filter at no charge by calling

1 800 222-3111. You will also receive a diagram showing the proper

installation of the AT&T Z800A filter with a DSL splitter, DSL modem and your system phones. AT&T cannot supply the DSL splitter.

Please contact your DSL service provider or professional contractor for details about obtaining and installing a DSL splitter. Your DSL service provider may require you to bear any installation costs. AT&T and the manufacturer of this product have no affiliation with your DSL provider and the type or quality of services they offer. Installation must be performed at your own expense and AT&T cannot troubleshoot or provide installation support.

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 4

Page 10

NOTE: If your DSL service provider cannot supply a DSL splitter, it is possible to purchase an outdoor DSL splitter (such as a Corning or Allen Tel brand DSL splitter) over the Internet.

If you are a new DSL customer, your DSL service provider will likely ask you if you have more than one telephone line in your home or business. If you answer yes, your DSL service provider will probably advise you that you need a splitter. Your DSL service provider may also ask if you are installing a phone system. If you answer yes, your DSL service provider will most likely advise you that you need a splitter. In most cases, your DSL service provider will supply you with the proper splitter for your specific situation. The DSL splitter, installed properly and in conjunction with a Z800A filter,should help overcome any interference between the DSL signal and the signals sent by your phone system.

AT&T shall not be responsible for the cost of installation, any damages, lost business, direct or indirect expenses accrued or associated with installation, or other compatibility issues which may arise as a result of using this product while you subscribe to DSL service.

Glossary

Caller ID: Caller Identification is a subscriber service available from most local

telephone companies for a fee. When you subscribe to Caller Identification, you can see who’s calling before you answer the phone if you and the caller are both in areas offering Caller ID service with compatible equipment.

Caller ID with Call Waiting: This is a single, combined subscriber service which may be available from your local telephone company. If you subscribe to this service, you can use your 974 telephone to see who’s calling even while you are on another call (as long as your caller is in an area with Caller ID service and both telephone companies use compatible equipment).

Centrex Service: A special subscriber service which may be available from your local telephone company for a fee. This 974 telephone can be used with Centrex Service.

COVM: Central Office Voice Mail is a subscriber voice message service which may be available from your local telephone company. This service may be called by another name in your area (e.g., Call Answering).

DND: When activated, the Do Not Disturb (DND) feature prevents interruptions during a call.

continued on page 6

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 5

Page 11

Glossary

continued from page 5

Home Area Code: This is the area code for your telephone number. Most users simply dial the seven digits of a phone number to make a call within their own area code and 11 digits outside of their area code. If this applies to you, you should enter your own area code into the unit as the Home Area Code. After programming, if you receive a call from within your Home Area Code, the screen will display the seven digits of the phone number.

You may,however, live in a region where for calls within your own area code, you must dial 10 digits (that is, the area code and phone number). If this applies to you, enter “000” for the Home Area Code and enter your area code as a Local Area Code. After programming, if you receive a call from within your area code, the screen displays the 10 digits of the phone number.

Be sure to follow the directions under “Program Home and Local Area Codes” on page 38 during Feature Setup.

Line Group: A group of system phones sharing some lines within a multi-phone system.

Local Area Code: Most users dial 11 digits to make calls outside their Home Area Codes. If this applies to you, you do not need to program any Local Area Codes.

However, if you dial only 10 digits to make calls to some areas outside your Home Area Code (without dialing “1”), then program these Local Area Codes into the phone. Up to five Local Area Codes can be programmed. See “Program Home and Local Area Codes” on page 38 during Feature Setup for instructions.

After programming, if you receive a call from one of these Local Area Codes, the screen displays the 10 digits of the phone number.

Navigation buttons: These are the buttons used when programming your 974 phone and for scrolling through feature options (E, +,

-, >, <). Phone System: Two or more system phones combined to form an

interacting system of shared lines. You can have up to 16 phones in the system.

NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 974 telephone, you can have only 12 extensions in the phone system.

Prime Line: This is the line on your phone you designate to be selected automatically when you lift the handset, press K, or press h.

System Phone: Any 944, 945, 955, 964, 974 or 984 phone in your phone system (also called an extension).

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 6

Page 12

PROGRAMMABLE FEATURES LIST

Default settings indicated by *.

FEATURE: FUNCTION: OPTIONS:

ONE TOUCH Choose default mode Intercom* or Telephone PREFERENCE for One Touch (EXT)

buttons.

EXTENSION NO Assign an extension 11*-26

number to this phone.

RINGER ON /OFF Turn the ringer on or On* or Off

off for each line.

RINGER TYPE Select a ring pattern Type 1*, 2, 3, 4

for this phone.

DELAY RING Select desired time Off*, 2, 4, 6, up to

to delay Central 30 seconds Office ring.

AUTO-MUTE Turn Auto-Mute on On* or Off

or off (sounds at this extension will be heard automatically when paged).

TONE/PULSE Set the dial mode for Tone* or Pulse

touch tone or dial pulse (rotary) dialing.

HOLD REMINDER Turn on or off the On* or Off

audible reminder that a call at this extension is on hold.

TIME/DATE Set the time and date. 01:00 AM 01/01 Sunday*

LINE USAGE Turn Line Usage on On* or Off

or off for each line.

NOTE: One ring is equal to about six seconds, two rings equals twelve seconds, and so on.

continued on page 8

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 7

Page 13

Programmable Features List

continued from page 7

Default settings indicated by *.

FEATURE: FUNCTION: OPTIONS:

PRIME LINE Assign a line on this Line 1*, 2, 3, 4

phone to be selected automatically when you lift the handset, press K,or press h.

AUTOMATIC Choose default mode Speakerphone* or MODE for calls connected Headset

with the handset in the cradle.

SCROLL RATE Set the scrolling Very Slow, Slow, Medium*

speed for Rapid Fast, or Very Fast Scroll.

LCD BACKLIGHT Turn the screen On* or Off

display backlight on or off.

COVM ON/OFF Turn COVM (message/ On or Off*

voice mail) indicators on or off for each line.

COVM RESET Clear COVM indicators N/A

when they are lit but no new messages are waiting.

AREA CODES Program one Home 1-3 digits, Empty*

and up to five Local Area Codes for use with Caller ID features.

LINE GROUP Assign your phone Line Group 4*-15 or

to a Line Group. PRV (private)

NOTE: One ring is equal to about six seconds, two rings equals twelve seconds, and so on.

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 8

Page 14

Default settings indicated by *.

FEATURE: FUNCTION: OPTIONS:

RESET ALL Return all features N/A

to default settings.

CONSOLE Specify whether your On or Off*

phone is the Centrex Console phone for your phone system.

CSL DELAY RING Set the time to delay Off*, 2, 4, 6, up to

ring for Centrex 30 seconds Console phone.

LANGUAGE Select the language English*, Espanol, or

for screen displays. Français

NOTE: One ring is equal to about six seconds, two rings equals twelve seconds, and so on.

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 9

Page 15

Audible Signals

WHEN YOU HEAR: IT MEANS:

A RAPID DOUBLE-RING You have an incoming intercom call. PATTERN, REPEATING

A LONG SINGLE RING, You have an incoming transferred call. REPEATING

A SHORT SINGLE RING, The extension number you just REPEATING programmed has already been assigned.

Choose another number for this extension.

A SHORT SINGLE TONE, The extension you are calling is REPEATING in DND mode.

A LONG SINGLE TONE, The extension you are calling is busy. REPEATING

A VERY LONG SINGLE The extension you are calling is TONE, REPEATING ringing.

BEFORE YOU BEGIN

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 10

Page 16

If you are installing multiple phones in your telephone system, you must install and program one set at a time. If more than one extension is assigned the same extension number, a repeating short ring (error ring) sounds at the extension you are programming and the screen display includes EXT XX is already used Assign new EXT #. Assign a different extension number from 11 to 26 (see “Assign an Extension Number to Your Phone” on page 24).

Battery Installation

Install a 9V alkaline battery (purchased separately) in order to use some features of this telephone in the event of a power failure. If power fails and a working battery is installed, all four lines of this phone will work only to answer calls with the handset or headset, and to dial calls using the key pad and the One Touch or Redial features. No other features will work until power is restored.

1 Remove the wedge from the underside of the base unit.

Press on the tabs in the direction of the arrows and pull the wedge away from the phone.

2 Remove the battery compartment screw with a small

Phillips head screwdriver.

continued on page 12

INSTALLATION

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 11

Page 17

Battery Installation

continued from page 11

3 Pull on the tab to remove the battery compartment cover.

4 Insert a 9V battery (purchased separately).

5 Replace the battery compartment cover and the screw. 6 If you are wall mounting the phone, turn to “Wall Installation”

beginning on page 15. (You will not need the wedge; store it in case you use the phone on a table or desk in the future.)

— OR — If you are using the phone on a table or desk,reattach the

wedge to the base unit by sliding the tabs into the holes as shown. Snap the wedge onto the base. Then, turn to “Table/Desk Installation”

beginning on page 13.

INSTALLATION

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 12

Page 18

Table/Desk Installation

For best results, follow the directions in “Battery Installation” on page 11 before installing the phone.

1 Connect the telephone line cords to the telephone and wall

jacks as shown in the appropriate illustration below. Use

only the line cords that came with this phone.

• Four One-Line Jacks (To use this installation option, you’ll

need to purchase two two-line adapters. Adapters are available at retail stores or by calling 1 800 222–3111.)

• Two Two-Line Jacks

continued on page 14

INSTALLATION

Two-line adapters

Telephone

line cords

Modular telephone jacks Lines 3 and 4

Modular telephone jacks Lines 1 and 2

L1/L2 jack

L3/L4 jack

Modular

telephone jack

Lines 3 and 4

Modular telephone jack Lines 1 and 2

Telephone

line cords

L1/L2 jack

L3/L4 jack

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 13

Page 19

Table/Desk Installation

continued from page 13

2 Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up.

3 Connect the power adapter to the telephone.

Use only the power adapter provided with this product. To obtain a replacement, call 1 800 222–3111.

Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the other end into a standard electrical outlet not controlled by a wall switch.

4 Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY beginning on page 88.

5 Initialization.

If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing.. for about three seconds.

NOTE:The phone will run through this same initialization any time it is reconnected to AC power if a working battery is not installed (for example, after a power failure or when the unit has been unplugged).

INSTALLATION

Standard Electrical

Outlet

Power adapter

POWER jack

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 14

Page 20

Wall Installation

For best results, follow the directions in “Battery Installation” on page 11 before installing the phone.

1 If the wedge is still attached to the underside of the base

unit, follow Step 1 in “Battery Installation” on page 11 to remove

the wedge.

2 Reverse the handset tab.

Hold down the switchhook, then pull out the handset tab and rotate it 180 degrees. Push the handset tab down into the grooves so it settles into position.

3 Connect the telephone line cords to the telephone as shown.

4 Connect the handset cord.

Plug one end of the coiled handset cord into the jack on the left side of the phone. Plug the other end into the handset and hang up.

continued on page 16

INSTALLATION

Switchhook

Handset tab

L3/L4 jack

L1/L2 jack

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 15

Page 21

Wall Installation

continued from page 15

5 Connect the power adapter to the telephone.

Use only the power adapter provided with this product.

To obtain a replacement, call 1 800 222–3111. Plug one end of the power adapter into the jack labeled POWER on the back of the phone. Plug the power adapter into a standard electrical outlet not controlled by a wall switch.

6 Check for dial tone.

Lift the handset and listen for a dial tone. If you cannot hear a dial tone, turn to IN CASE OF DIFFICULTY beginning on page 88.

INSTALLATION

Standard Electrical

Outlet

Power adapter

POWER jack

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 16

Page 22

7 Mount the phone on the wall.

• Four One-Line Jacks (To use this installation option, you’ll

need to purchase and install a blank wall plate.)

continued on page 18

INSTALLATION

Modular telephone jacks Lines 3 and 4

Modular telephone Jacks Lines 1 and 2

Standard electrical outlet

Blank wall plate

Power adapter

Two-line

adapters

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 17

Page 23

Wall Installation

continued from page 17

• Two Two-Line Jacks

8 Initialization.

If no battery is installed when you connect the power cord, the phone runs a quick self-test and the screen displays Initializing.. for about three seconds.

INSTALLATION

Modular

telephone jack

Lines 3 and 4

Modular telephone jack Lines 1 and 2

Standard electrical outlet

Power adapter

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 18

Page 24

Convenience Ports

If you want to connect another device (such as a modem or fax machine) to the wall jack, you can use the jacks on the phone labeled AUX. These convenience ports use Lines 3 and 4; a call picked up on Line 3 or 4 at another extension may interrupt fax, modem, or message transmission.

• Four One-Line Jacks

• Two Two-Line Jacks

INSTALLATION

Modular telephone jacks Lines 3 and 4 with two-line adapter

Modular telephone jacks Lines 1 and 2 with two-line adapter

Standard electrical outlet

Power adapter

L1/L2 jack

L3/L4 jack

AUX L4 jack

AUX L3 jack

Modular telephone jack Lines 3 and 4

Modular telephone jack Lines 1 and 2

Standard electrical outlet

Power adapter

L1/L2 jack

L3/L4 jack

AUX L4 jack

AUX L3 jack

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 19

Page 25

MENU OPERATION

All of the feature setup,memory programming and some individual feature operations for the 974 use menus shown in the screen display. Use the navigation buttons (<,>, +, -, E) to begin, end and move through menu operations (for example, feature setup).

• Press E to activate a menu operation. The first menu item for this topic or data will appear in line four of the screen. For example, the screen displays:

NOTE: If you do not press a key to continue menu operations within 30 seconds, the telephone automatically exits the menu.

• When x is displayed, you can press the - or + button repeatedly to move through the menu.

• Press E to choose the menu item currently displayed. This may be a lower level menu, an action, or a feature settings screen. For example:

• When () is displayed, you can press the > or < button to scroll through setting choices.

• Press E to store the setting, or press - to store the setting and show the next option for the feature currently displayed.

• To return to the main menu, press the - or + button until the screen display includes MAIN MENU or EXIT. Then, press E.

• To exit programming mode, press and hold E.

NOTE: If the phone beeps twice, repeat the steps to program the feature.

ONE TOUCH

()Intercom PREFERENCEHHHHHx

FEATUREHSETUP

ONEHTOUCHHHHHHHx

MENU OPERATION

Menu item

Menu topic or data

Menu indicator

Current Setting

Feature

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 20

Page 26

Menu Structure

Use the menu operation to set up the values for the 974 features. Access the menu by pressing E when the phone is idle. The menu structure for the feature setup menu is below.

ONE TOUCH

PREFERENCE

INTERCOM TELEPHONE

PROGRAM

PAUSE TONE FLASH CANCEL

VIEW

DONE

MAIN MENU

PHONE SETTINGS

EXTENSION NO RINGER ON/OFF RINGER TYPE DELAY RING AUTO-MUTE TONE/PULSE HOLD REMINDER MAIN MENU

MENU OPERATION

TIME/DATE SPECIAL OPTIONS

LINE USAGE PRIME LINE AUTOMATIC MODE SCROLL RATE LCD BACKLIGHT COVM ON/OFF COVM RESET AREA CODES LINE GROUP RESET ALL MAIN MENU

CENTREX

CONSOLE CSL DELAY RING MAIN MENU

LANGUAGE

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 21

Page 27

Shortcut to Language Menu

This phone comes programmed for English screen displays. If you need to change the screen language to Spanish or French, you can use these steps to reach the LANGUAGE menu more quickly.

1 Press E to begin feature setup. 2 Press + twice. The screen display includes

LANGUAGE and the current setting.

3 Press < or > to scroll through the language

choices (English, Espanol, or Français). When the language you want to use is displayed, press - to save your choice. The screen display includes EXIT.

4 Press E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Rapid Scroll

You can scroll through menu items or setting choices more quickly using this feature. Press and hold the desired scroll button (+,-, > or <). The screen will scroll through your choices at the rate you program during Feature Setup. See “Set the Scroll Rate” on page 34 for programming instructions.

MENU OPERATION

iiiii

kkk

ooo

mmm

jjj

iiiii

kkk

ooo

mmm

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 22

Page 28

Set One Touch Preference

Choose whether pressing an EXT button automatically initiates an intercom or One Touch call. If you want to place One Touch calls using only one button, set this feature to TELEPHONE. If you want to place intercom calls using only one button, set this feature to INTERCOM. See ONE TOUCH OPERATION beginning on page 55 and INTERCOM OPERATION beginning on page 67 for details about One Touch and intercom calls.

1 Press E to begin feature setup. 2 Press E. The screen display includes

PREFERENCE and the current setting.

3 Press < or > to toggle between INTERCOM

and TELEPHONE.

4 When the correct setting is shown, press

- to save your choice. The screen display includes PROGRAM.

5 Press and hold E to return to the idle

screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 23

Page 29

Assign an Extension Number to Your Phone

Every individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work.

1 Press E to begin feature setup. 2 Press - until the screen display includes PHONE

SETTINGS.

3 Press E. The screen display includes

EXTENSION NO and the current setting.

4 Press < or > to change the extension

number (11…26).

5 When the desired extension number is shown

press - to save your choice. The screen display includes RINGER ON/OFF.

NOTE: If you duplicate an extension number already in use, you will hear a repeating shor t ring and the screen display will include EXT XX is already used Assign new EXT #. Repeat Steps 1–5 at the ringing phone to assign a different extension number (from 11 – 26).

6 Proceed to Step 5 on page 25 to set the next

feature (Ringer On or Off)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 24

Page 30

Turn the Ringer On or Off for Each Line

1 Press E to begin feature setup. 2 Press - until the screen display includes PHONE

SETTINGS.

3 Press E. The screen display includes

EXTENSION NO.

4 Press - until the screen display includes

RINGER ON/OFF.

5 Press E. The screen display includes L1

RINGER and the current setting.

6 Press < or > to toggle between On and Off

for the line shown.

7 When the desired setting for this line is shown,

press - to save your choice. The screen display will include the current ringer setting for the next line (L1...L4).

8 Repeat Steps 6 and 7 to turn the ringer on

or off for other lines at this phone.

9 When you are finished setting the ringer, press

- until the screen display includes DONE.

10 Press E. The screen display includes

RINGER ON/OFF.

11 Proceed to Step 4 on page 26 to set the next

feature (Ringer Type)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 25

Page 31

Select the Ringer Type

You can choose a ring pattern for incoming phone calls.

NOTE: Incoming intercom calls use Ringer Type 1 and cannot be changed.

1 Press E to begin feature setup. 2 Press - until the screen display includes PHONE

SETTINGS.

3 Press E. The screen display includes

EXTENSION NO.

4 Press - until the screen display includes

RINGER TYPE.

5 Press E. The screen display includes L1

RINGER TYPE and the current setting.

6 Press < or > to change the ringer type

(Type 1 …Type 4) for the line shown.

7 When the desired setting for this line is shown,

press - to save the your choice and move to the next line with its ringer type.

8 Repeat Steps 6 and 7 to set ringer types

for other lines on this phone (L1...L4).

9 When you are finished setting the ringer

type, press - until the screen display includes DONE.

10 Press E. The screen display includes

RINGER TYPE.

11 Proceed to Step 4 on page 27 to set the

next feature (Delay Ring)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 26

Page 32

Set Delay Ring

Set the length of time before incoming calls will ring at this extension.

NOTE: If you choose to set a delayed ring on a phone with Voice Mail service, the phone may not ring at all before Voice Mail picks up the call.

1 Press E to begin feature setup. 2 Press - until the screen display includes PHONE

SETTINGS.

3 Press E. The screen display includes

EXTENSION NO.

4 Press - until the screen display includes DELAY

RING and the current setting.

5 Press < or > to change the delay ring setting

(Off, 2 sec…30 sec).

6 When the correct delay setting is shown, press

- to save your choice. The screen display includes Auto-Mute.

7 Proceed to Step 5 on page 28 to set the next

feature (Auto-Mute)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 27

Page 33

Turn Auto-Mute On or Off

Choose whether sounds at this extension will be heard automatically in response to a page (Auto-Mute Off) or only when M is pressed. Auto-Mute Off permits hands-free conversation and room monitoring; Auto-Mute On protects privacy.

1 Press E to begin feature setup. 2 Press - until the screen display includes PHONE

SETTINGS.

3 Press E. The screen display includes

EXTENSION NO.

4 Press - until the screen display includes

Auto-Mute and the current setting.

5 Press < or > to toggle between On and Off. 6 When the correct setting is shown, press -

to save your choice. The screen display includes TONE/PULSE.

7 Proceed to Step 5 of “Set Dial Mode” on

page 29 to set the next feature (Tone/Pulse)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 28

Page 34

Set Dial Mode

1 Press E to begin feature setup. 2 Press - until the screen display includes PHONE

SETTINGS.

3 Press E. The screen display includes

EXTENSION NO.

4 Press - until the screen display includes

TONE/PULSE and the current setting.

5 Press < or > to toggle between Tone

and Pulse.

6 When the correct setting is shown, press

- to save your choice. The screen display includes HOLD REMINDER.

7 Proceed to Step 5 below to set the next

feature (Hold Reminder)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Turn Hold Reminder On or Off

1 Press E to begin feature setup. 2 Press - until the screen display includes PHONE

SETTINGS.

3 Press E. The screen display includes

EXTENSION NO.

4 Press - until the screen display includes HOLD

REMINDER and the current setting.

5 Press < or > to toggle between On and Off. 6 When the correct setting is shown, press -

to save your choice. The screen display includes MAIN MENU.

7 Press and hold E to return to the idle

screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 29

Page 35

Set the Time and Date

1 Press E to begin feature setup. 2 Press - until the screen display includes

TIME/DATE.

3 Press E. The screen display includes

HOUR and the current hour setting.

4 Press < or > until the correct hour is shown. 5 Press - to save the hour setting. The screen

display includes MINUTE and the current minute setting.

6 Press < or > until the correct minute is shown. 7 Press - to save the minute setting. The screen

display includes AM/PM and the current setting.

8 Press < or > to toggle between AM and PM. 9 Press - to save the AM/PM setting. The screen

display includes MONTH and the number of the current month setting.

10 Press < or > until the number of the correct

month is shown.

11 Press - to save the correct month setting. The

screen display includes DATE and the current day of the month setting.

12 Press < or > until the correct day of the

month is shown.

13 Press - to save the day of the month. The

screen display includes DAY OF WEEK and the current setting.

14 Press < or > until the correct day of the

week is shown.

15 Press - to save the Time/Date setting. The

screen display includes MAIN MENU.

16 Press and hold E to return to the idle

screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 30

Page 36

Turn Line Usage On or Off for Each Line

If you are not using all four phone lines at this extension, you need to turn off Line Usage for the unused lines. If you expand to a second, third or fourth line, turn Line Usage back on.

You may also restrict the use of certain lines on this phone to intercom and paging only, by turning off Line Usage for each line you want restricted. When Line Usage is turned off, that line cannot be used to answer incoming calls or to make outgoing or transfer calls.

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press E. The screen display includes L1

USAGE and the current setting for this line.

5 Press < or > to toggle between On and Off

for the line shown.

6 Press - to save the current setting for this line

and move to the next line with its current Line Usage setting.

7 Repeat Steps 5 and 6 to set Line Usage for

other lines at this extension.

8 When you are finished setting Line Usage,

press - until the screen display includes DONE.

9 Press E. The screen display includes LINE

USAGE.

10 Proceed to Step 4 on page 32 to set up the

next feature (Prime Line)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 31

Page 37

Assign the Prime Line (Line Preference)

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes PRIME

LINE and the current setting.

5 Press < or > to scroll through the line

choices (Line 1...Line 4).

6 When the line you wish to set as prime is

displayed, press - to save your choice. The screen display includes AUTOMATIC MODE.

7 Proceed to Step 5 on page 33 to set the

next feature (Automatic Mode)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 32

Page 38

FEATURE SETUP

Set Automatic Mode

Choose the mode (headset or speakerphone) to be used automatically when you press a LINE button with the handset in the cradle.

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes

AUTOMATIC MODE and the current setting.

5 Press < or > to toggle between

SpeakerPhone and Headset.

6 When the desired mode is displayed, press

- to save your choice. The screen display includes SCROLL RATE.

7 Proceed to Step 5 on page 34 to set the

next feature (Scroll Rate)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 33

Page 39

Set the Scroll Rate

You can choose the speed for the Rapid Scroll feature. (See “Rapid Scroll” on page 22 for details.)

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes

SCROLL RATE and the current setting.

5 Press < or > to change the setting (Very

Slow, Slow, Medium, Fast, or Very Fast).

6 When the correct scroll rate is shown, press

- to save your choice. The screen display includes LCD BACKLIGHT.

7 Proceed to Step 5 on page 35 to set the

next feature (LCD Backlight)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 34

Page 40

Turn Screen Backlight On or Off

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes LCD

BACKLIGHT and the current setting.

5 Press < or > to toggle between On and Off. 6 When the correct setting is shown, press -

to save your choice. The screen display includes COVM ON/OFF.

7 Proceed to Step 5 on page 36 to set the next

feature (COVM ON/OFF)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 35

Page 41

Turn COVM Indicators On or Off for Each Line

If you subscribe to Voice Mail service with your local telephone service provider, turn the COVM indicator on to have the screen display the appropriate line numbers when there are messages waiting. If you do not subscribe to Voice Mail service, turn the COVM indicators off for each line.

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes COVM

ON/OFF.

5 Press E. The screen display includes L1

COVM ON/OFF and the current setting.

6 Press < or > to toggle between On and Off

for the line shown.

7 When the correct setting is shown, press - to

save your choice. The screen display includes COVM ON/OFF for the next line and the current setting.

8 Repeat Steps 6 and 7 to turn the COVM

indicator on or off for other lines at this extension.

9 When you are finished setting the COVM

indicators, press - until the screen display includes DONE.

10 Press E. The screen display includes

COVM ON/OFF.

11 Press - until the screen display includes

COVM RESET, then proceed to Step 5 on page 37 to clear the COVM indicators

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 36

Page 42

Reset COVM Indicator

If a COVM indicator remains on when there are no messages on that line, you may have received a false signal from your local telephone service provider. You can clear the indicator manually.

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes COVM

RESET.

5 Press E. The screen display includes

L1 COVM RESET.

6 Press + or - to scroll through the COVM

Reset menu (L1 COVM RESET...L4 COVM RESET, or ALL COVM RESET).

7 When the line you want to reset is displayed,

press E to remove the message waiting indicator. You can clear all the lines at once by choosing ALL COVM RESET. The screen display includes Reset!.

8 Press - until the screen display includes DONE. 9 Press E. The screen display includes

COVM RESET.

10 Press - until the screen display includes

AREA CODES, then proceed to Step 5 on page 38 to program the Home or Local Area Codes.

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

mmm

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 37

Page 43

Program Home and Local Area Codes

You can program this phone to recognize one Home and up to five Local Area Codes. See “Home Area Code” and “Local Area Codes” on page 6 for definitions.

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes AREA

CODES.

5 Press E. The screen display includes HOME

AC and the current setting.

6 Use the dial pad keys to enter your Home Area

Code, then press -. The screen display includes LOCAL AC1 and the current setting.

If you need to enter any Local Area Codes, use the dial pad keys and then press - to scroll to the next screen (LOCAL AC2, LOCAL AC3, LOCAL AC4, and LOCAL AC5).

NOTE: If you must dial the area code to place calls within your own area code, enter “000” for the Home Area Code and enter your area code as a Local Area Code.

7 When you are finished entering all of the area

codes you need to program, press - until the screen display includes DONE.

8 Press E. The screen display includes AREA

CODES.

9 Press - until the screen display includes LINE

GROUP, then proceed to Step 5 on page 39 to

assign the line group

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 38

Page 44

Assign the Line Group for this Phone

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes LINE

GROUP and the current setting.

5 Press > or < to scroll through the Line Group

choices (Line 04...Line15, or PRV).

6 When the Line Group you want is shown,

press - to save your choice. The screen display includes RESET ALL.

7 Proceed to Step 5 on page 40 to reset all

feature settings to default values

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 39

Page 45

Erase All Settings and Return the Phone to Default Settings

If you reset all features to the default settings, all previous feature programming will be erased. You will need to program your preferences for every feature again. You cannot undo the RESET ALL command.

1 Press E to begin feature setup. 2 Press - until the screen display includes

SPECIAL OPTIONS.

3 Press E. The screen display includes LINE

USAGE.

4 Press - until the screen display includes RESET

ALL.

5 Press E. The screen display includes

ENTER:Reset all?.

6 Press E to confirm the command. The

screen displays Reset!. A tone sounds and the screen returns to showing RESET ALL.

7 Press and hold E to return to the idle

screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 40

Page 46

You will need to program the next two features if this phone is the designated Console Phone for your Centrex system.

Set This Phone to be the Centrex Console Phone

NOTE: This feature is for use with Centrex systems only.

1 Press E to begin feature setup. 2 Press - until the screen display includes

CENTREX.

3 Press E. The screen display includes

CONSOLE and the current setting.

4 Press < or > to toggle between On and Off. 5 Press - to save your choice. The screen display

includes CSL DELAY RING.

6 Proceed to Step 5 of “Set the Centrex Console

Delayed Ring Time” on page 42 to change the next feature (Console Delay Ring)

— OR —

Press and hold E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 41

Page 47

Set the Centrex Console Delayed Ring Time

NOTE: This feature is for use with Centrex systems only.

Set the length of time the phone will route your calls to the Centrex Console phone. One ring is about six seconds.

1 Press E to begin feature setup. 2 Press - until the screen display includes

CENTREX.

3 Press E. The screen display includes

CONSOLE.

4 Press - until the screen display includes CSL

DELAY RING and the current setting.

5 Press < or > to scroll through the choices

(Off, 02 sec...30 sec).

6 Press - to save your choice. The screen display

includes MAIN MENU.

7 Press and hold E to return to the idle

screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

Set the Display Language

1 Press E to begin feature setup. 2 Press - until the screen display includes

LANGUAGE and the current setting.

3 Press < or > to scroll through the language

choices (English, Espanol, or Français). When the language you want to use is displayed, press - to save your choice. The screen display includes EXIT.

4 Press E to return to the idle screen.

NOTE:You can exit feature setup and return to the idle screen any time. Simply press and hold E.

FEATURE SETUP

iiiii

kkk

ooo

nnnnn

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 42

Page 48

NOTE: When you make a call, the phone selects the Prime Line you programmed (See “Assign the Prime Line” on page 32). When you answer a call, the phone automatically selects the ringing line.

Make or Answer a Call

NOTE: This phone will automatically make and answer calls in the mode (speakerphone or headset) you programmed (see “Set Automatic Mode” on page 33). Follow the directions below to choose a mode manually. If the phone is in use on one line, any other calls made or answered will use the same mode already in use.

NOTE: If you dial a phone number longer than 15 digits, the screen will display only the last 13 digits.

Handset

To make a call, lift the handset and dial the call. To answer a call, lift the handset. Replace the handset

to end the call. To override automatic line selection, lift the handset,

then press and release a LINE button

— OR —

Press the LINE button for the line you wish to select, then lift the handset.

continued on page 44

TELEPHONE OPERATION

iiiiiiiiiiiiiiiiiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 43

Page 49

Make or Answer a Call

continued from page 43

Speakerphone

To make a call, press and release the desired LINE

button or K. The SPEAKER light goes on. Wait for a dial tone, then dial the call. Press K to end the call.

To answer a call, press K or press the LINE button of the incoming call. Press K again to end the call.

NOTE: If headset is programmed as the default mode (see “Set Automatic Mode” on page 33), you must press K to activate the speakerphone.

Headset

You can use this phone hands-free when you install any industry standard two-band 2.5mm headset (purchased separately). For best results use an AT&T two-band

2.5mm headset. Make sure the headset is plugged into the headset jack.

You will hear a double-beep if you press h when the headset is not plugged in.

NOTE: If headset is programmed as the default mode, (see “Set Automatic Mode” on page 33) but the headset is not plugged in, the phone will switch to speakerphone.

To make a call, press and release h or press the desired LINE button and then press h. The HEADSET light goes on. Wait for a dial tone, then dial the call. Press h to end the call.

To answer a call, press h. Press h again to end the call.

NOTE: If speakerphone is programmed as the default mode (See “Set Automatic Mode” on page 33), you must press h to activate the headset.

TELEPHONE OPERATION

iiiiiiiiiiiiiiiiiiii

kkk

iiiiiiiiiiiiiiiiiiii

kkk

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 44

Page 50

Switch Between Handset, Headset and Speakerphone

To switch from handset to headset or speakerphone, press h or K, then replace

the handset. (In order to use the headset, it must be plugged in.)

To switch from speakerphone to handset, lift the handset. (Do not press K or the call will be disconnected.)

To switch from headset to handset when the handset is in the cradle, lift the handset.

To switch from headset to handset when the handset is off-hook, press h again.

To switch from headset to speakerphone, press K.

To switch from speakerphone to headset, insert the headset plug into the jack, and press h.

To override automatic line selection, press and release a LINE button. This activates the speakerphone or headset, whichever is programmed as the default mode.

Timer

When you make or answer a call, the timer automatically starts. The screen displays the elapsed time in minutes and seconds for the first hour (up to 59:59) and then begins again. The timer stops automatically when you hang up and the recorded time is displayed for about 10 seconds. The timer also stops when you place a call on hold and resets to 00:00 when you release hold.

TELEPHONE OPERATION

iiiiiiiiiiiiiiiiiiii

kkk

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 45

Page 51

TELEPHONE OPERATION

Call Privacy

To ensure call privacy, this phone allows only one set at a time to use a line.

Cancel Call Privacy

During the call, press the LINE button for the call. You’ll hear a short beep. Others can now join the call.

Restore Call Privacy

Press the LINE button again during the call. You’ll hear a double-beep. The other phones will be dropped from the call.

NOTE: Call privacy is automatically restored when you end the call.

NOTE: When a non-system phone answers a call, any other system phone can pick up the call by pressing the LINE button. Once a system phone picks up the call, Call Privacy is activated and no other system phones can listen to the call unless Call Privacy is canceled, but non-system phones which share that line can still join the call.

Do Not Disturb

When your phone is off-hook (i.e., you are on a call) you will hear a low volume ring when you receive an intercom call. In order to prevent even this audible signal, activate the Do Not Disturb (DND) feature. When you activate this feature you will not hear paging tones, voice paging, or incoming call rings. Instead, the LINE light flashes and the INTERCOM light goes on to signal an incoming call or page. If you receive an intercom call, the INTERCOM light flashes, and the number of the intercom extension calling you appears on the display.

1 Press N to prevent interruptions. The DND

light goes on and the screen display includes DND.

2 Press N again to resume normal call alerts.

The DND light goes off and the screen no longer shows DND.

When this feature is activated, callers from within your phone system will hear a short repeating tone (like a fast busy signal).

iiiiiiiiiiiiiiiiiiii

ppp

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 46

Page 52

Volume

Handset/Speakerphone/Headset Volume Control

When you are on a call, press VOLUME + to increase call volume. Press VOLUME - to decrease volume. You will hear a beep when you reach the minimum or maximum level.

Ringer Volume

When the phone is ringing, press VOLUME + or VOLUME - to adjust the ringer volume.This phone has four ringer volume levels. As you adjust the ringer, you will hear the ring change.

Turning Ringer Off

You may turn the ringer for each line on or off. For detailed instructions see “Turn the Ringer On/Off for Each Line” on page 25.

Redial

The last number dialed from this extension (up to 32 digits) is stored in redial memory until you dial another number.

Handset

To dial the same number again, lift the handset,listen for the dial tone, then press R. If there is no number stored in redial memory, the screen display briefly includes (empty) and then returns to the idle screen.

Speakerphone or Headset

To dial the same number again, press a LINE button, then press R. The phone automatically dials the last number. If there is no number stored in redial memory, the screen display briefly includes (empty) and then returns to the idle screen.

NOTE: You will experience a delay before the call is dialed when using the Redial feature. This is normal.

TELEPHONE OPERATION

lll jjj

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 47

Page 53

Redial Stack

The last six numbers dialed from this extension are automatically stored in the redial memory stack. You can review the numbers in the redial memory and dial one if you wish.

1 When the phone is not on a call, press

2 Press + or - to scroll through the last six

numbers dialed at this extension.

3 When the number you want to call is displayed,

press E or a LINE button. The call is dialed automatically using the mode (headset or speakerphone) you programmed as the Automatic Mode. (See “Set Automatic Mode” on page 33.)

NOTE: If you do not place a call within 30 seconds, the screen returns to idle.

Auto Redial

This phone can automatically redial a number every 60 seconds up to ten times, or until the other line rings or you cancel Auto Redial.

1 Follow the instructions under “Redial Stack”

above to find the number you want to call.

2 Press a LINE button

— OR —

Press E. The phone will dial the call.

3 When the other line rings or the other party

answers, lift the handset

— OR —

Press K

— OR —

Press h and speak with the other party.

NOTE: You will hear a double-beep if you press

h when the headset is not plugged in.

To cancel Auto Redial,press any button except VOLUME + or VOLUME -.

TELEPHONE OPERATION

lll

iiiii

jjj

mmm

mmm mmmmmmmmm

lll

mmm mmmmmmmmm

kkk

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 48

Page 54

Hold

While on a call, press and release H. The LINE light for the line on hold flashes slowly in green, and a double-beep sounds every 30 seconds to remind you the call is on hold. (To turn off the reminder beep, see “Turn Hold Reminder On or Off” on page 29.) You can replace the handset in the cradle without disconnecting the call. The speakerphone is automatically turned off.

To release Hold, press and release the LINE button of the call on hold.

NOTE: The phone automatically disconnects a call on hold after 20 minutes. To keep a call on hold longer than 20 minutes, release Hold before 20 minutes and then place the call on hold again.

NOTE: You cannot put an intercom call on hold.

NOTE: If a line is in use, pressing I will place the line on hold and activate the intercom.

Switch Between Lines

1 Press and release H to keep a call on the

first line.

2 Press and release the LINE button of another

line to make or answer another call.

NOTE: If you switch lines without pressing H first, you will drop the call.

TELEPHONE OPERATION

iiiiiiiiiiiiiiiiiiii

lll

iiiiiiiiiiiiiiiiiiii

lll

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 49

Page 55

Mute

Mute allows you to hear the other party, but the other party can’t hear you.

To activate this feature, press and release M. The MUTE light goes on.

To return to the conversation, press and release M again.

NOTE: Switching from handset to speakerphone or headset, or from speakerphone or headset to handset, changing lines, and putting a call on hold also cancels Mute.

Flash

Use F instead of the switchhook to activate telephone company subscriber services such as Call Waiting or Three-Way Calling.

Temporary Tone Dialing

If you have dial pulse (rotary) service, you can change from dial pulse to touch tone dialing during a call by pressing t.

1 Dial the number. 2 Press and release t. Buttons pressed after

this send touch tone signals.

3 After you hang up, the phone automatically

returns to pulse service.

TELEPHONE OPERATION

kkk

ppp

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 50

Page 56

Conference Calls

This feature lets you set up a three-party call by using two lines at the same time. You can also join an intercom call with a call on an outside line. The outside line call must be established first because an intercom call cannot be placed on hold.

1 Make or answer a call. 2 Press and release H. 3 Call someone on another line. 4 When this call is answered, press C.

The three-party conference begins immediately.

5 To end a conference call, hang up. All parties

will disconnect.

To talk privately with one party:

1 Press H to place both lines on hold. 2 Press a LINE button to talk privately with the

person on that line.

3 Press C to resume the conference call.

NOTE: An intercom call cannot be placed on hold. If one party is on the intercom, that party will be dropped from the call if you press H.

To drop one line:

Press the LINE button of the party you want to keep. The other line will be dropped.

NOTE: Occasionally, the far-end par ties on a conference call might not hear one another.

TELEPHONE OPERATION

iiiiiiiiiiiiiiiiiiii

ppp

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 51

Page 57

Transfer a Call

You can transfer a call you answer to any other system phone. Once you transfer a call, it can be picked up at any other system phone, not just at the extension you called. For information about using the display screen menus, see MENU OPERATION beginning on page 20.

NOTE: If a transferred call is not picked up within 20 minutes, the phone will automatically disconnect the call.

Blind Transfer

While on a call:

1 Press t. The screen displays:

2 Press the EXT button for the extension where

you’re transferring the call

— OR —

Dial the extension number where you’re transferring the call. The screen displays:

3 Hang up.

Your phone reminds you with a double-beep every 30 seconds when a transferred call has not been answered.

NOTE: If you do not dial an extension within 10 seconds, the transfer is automatically cancelled.

12:08HPMHHH12/26 EXTH11 TransferH12

12:08HPMHHH12/26 EXTH11 Transfer

TELEPHONE OPERATION

lll

ppp

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 52

Page 58

Transfer a Call and Speak to the Receiving Party

While on a call:

1 Press H. 2 Press I. The screen displays:

3 Press E. The screen displays

4 Press the EXT button for the extension where

you’re transferring the call. The screen displays:

When the other party answers you can announce the call.

5 Press T,then press the EXT button for

the extension where you’re transferring the call.

NOTE: If you do not dial an extension within 10 seconds, the transfer is automatically cancelled.

Answer a Transferred Call

When you hear a long transfer ring, pick up the handset or press the LINE button of the call to use the speakerphone or headset.

Low Battery Indicator

The screen displays LOW BATT when the battery needs to be replaced, or when no battery is installed.

12:08HPMHHH12/26 EXTH11 PAGEH12

12:08HPMHHH12/26 EXTH11 Paging PAGE

12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx

TELEPHONE OPERATION

lll

ppp

nnnnn

lll

ppp

iiiiiiiiiiiiiiiiiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 53

Page 59

TELEPHONE OPERATION

Lights and What They Mean

LIGHT: STATUS: MEANS:

LINE On steadily, This line is in use at this

green extension.

On steadily, This line is in use at red another extension.

Flashing slowly, This line is on hold at this green extension.

Flashing slowly, This line is on hold at red another extension.

Flashing quickly, This line is ringing. green — OR —

You are transferring a call from this extension.

Triple flash, red A call on this line is being

transferred at another extension.

INTERCOM Flashing slowly This intercom is in use at

another extension.

Flashing quickly You have an incoming

intercom call.

On steadily You are on an intercom call.

MUTE On This phone is muted.

SPEAKER On You are on a speakerphone call.

HEADSET On You are on a headset call.

DND On Do Not Disturb is turned on.

(AUTO)REDIAL On steadily The phone is waiting to

redial an Auto Redial call.

Flashing slowly This phone is dialing

Auto Redial call.

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 54

Page 60

ONE TOUCH OPERATION

This telephone has 32 One Touch locations where you can store phone numbers you wish to dial using fewer keys than usual. You can store up to 24 digits in each location. The steps used to dial numbers stored in One Touch locations vary according to how you programmed the One Touch Preference. See “Set One Touch Preference” on page 23 and “Dial a One Touch Number” on page 59 for more details.

The first 16 locations can be accessed using only the EXT buttons. To access the remaining 16 locations, press W and then the EXT button for the desired location.

NOTE: The EXT buttons are also used to place intercom calls. See INTERCOM OPERATION beginning on page 67 for details.

You may wish to write the names or telephone numbers of One Touch entries on the directory card, using the light gray spaces for the first 16 locations and the dark gray spaces for the second 16 locations.

ONE TOUCH OPERATION

16 lower One Touch locations (all dark gray spaces)

EXT buttons

LOWER button

16 One Touch locations (all light gray spaces)

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 55

Page 61

Store a Number in a One Touch Location

For information about using the display screen menus, see MENU OPERATION on page 20.

1 Press E to enter the feature menu. 2 Press E. The screen display includes

PREFERENCE and the current setting.

3 Press - until the screen display includes

PROGRAM.

4 Press E. The screen display includes Enter

Number.

5 Enter the phone number using the dial pad

— OR —

Press R to copy the last number dialed from this extension to this location.

The screen will show the number as you enter it. You can press < to backspace.

6 When you are finished entering the number,

choose a One Touch location: Press the EXT button

— OR —

Press W,then press the EXT button. The screen displays the number entered and

STORED!.

NOTE: Only the last number dialed from this extension can be copied to a One Touch location. The other numbers in the redial stack cannot be copied.

NOTE: You can exit storing a number at any time. Press - until the screen shows CANCEL, then press E.

— OR —

Press and hold E.

ONE TOUCH OPERATION

ppp

lll

iiiii

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 56

Page 62

Store a Pause in a One Touch Entry

You can include a pause while storing a dialing sequence which requires one during actual dialing.

While you are entering the number to be stored, the screen display includes PAUSE.

Press E where you want to store a pause. Each pause counts as one digit. Continue storing the number as usual.

Store Temporary Touch Tone Signals in a One Touch Entry

If you have dial pulse (rotary) service, you can store a dialing sequence which includes the touch tone signals required for some special services.

While you are entering the number to be stored, the screen display includes PAUSE.

When you want to begin storing temporary tone signals, press - until the screen display includes TONE, then press E. All numbers you enter after this will send touch tone signals during dialing.

Store a Flash in a One Touch Entry

You can store the flash signal required by some special services as part of a dialing sequence.

While you are entering the number to be stored, the screen display includes PAUSE.

When you want to enter a flash signal, press - until the screen display includes FLASH,then press E. Continue storing the number as usual.

ONE TOUCH OPERATION

iiiii

lll

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 57

Page 63

Review a One Touch Entry

For more information using the display screen menus, see MENU OPERATION on page 20.

1 Press E to enter the feature menu. 2 Press E. The screen display incudes

PREFERENCE.

3 Press - until the screen display includes VIEW. 4 Press E. 5 Press the EXT button

— OR —

Press W, then the EXT button for the entry you want to review. The screen displays the number stored in that location.

If there is no number stored in this location, the screen display includes empty.

6 Press and hold E to return to the idle screen.

NOTE: You can exit One Touch review at any time. Simply press and hold E.

ONE TOUCH OPERATION

lll

nnnnn

lll

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 58

Page 64

ONE TOUCH OPERATION

Dial a One Touch Number

The steps used to call a One Touch number depend on how you programmed the One Touch Preference (see “Set One Touch Preference” on page 23).

If One Touch Preference is set to INTERCOM:

1 Lift the handset

— OR —

Press K

— OR —

Press h and listen for the dial tone.

2 Press the EXT button

— OR —

Press W, then press the EXT button for the number you want to call.

The screen displays the number as it is dialed.

If One Touch Preference is set to TELEPHONE,

you do not need to go off hook and listen for a dial tone before you dial a One Touch number. You can simply:

1 Press the EXT button

— OR —

Press W, then press the EXT button for the number you want to call.

The screen displays the number as it is dialed using the speakerphone or headset as programmed for Automatic Mode. (See “Set Automatic Mode” on page 33.)

lll

nnnnn

iiiii

kkk

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 59

Page 65

This phone can store up to 200 names and phone numbers in the directory. Names can be up to 16 characters long and numbers can be 24 digits long. Because directory entries are stored in alphabetical order, you may wish to enter names with the last name first in order to maintain consistency with the information stored automatically through the Caller ID function of this system.

To enter directory mode, press D. The screen displays:

If there are already 200 stored entries, the screen display includes DIRECTORY FULL!. If there are no entries, the screen display includes no entries.

To work with the directory, press E. The screen will display menu choices on the bottom line.

To exit directory mode at any time, press D.

Menu Structure

Use the navigation buttons (<,>, +, -, E) to move through menu operations. See MENU OPERATION on page 20 for information about moving through menus in the screen display.

The menu structure for the directory is below.

VIEW ENTRIES

DIAL EDIT NAME

DONE CANCEL

EDIT NUMBER

DONE PAUSE TONE FLASH CANCEL

MAIN MENU

DIRECTORYXFULLXX

XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXx

VIEWXENTRIESXXXx

DIRECTORY OPERATION

iiiii

kkk

ooo

mmm

jjj

ADD ENTRY

ENTER NUMBER

DONE PAUSE TONE FLASH CANCEL

CANCEL

WRITERS NOTE:

Do we need

ENTER NAME

in the menu tree?

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 60

Page 66

Store a Name and Number in the Directory

1 Press D to begin working with the directory. 2 Press - until the screen display includes ADD

ENTRY.

3 Press E. The screen display includes ENTER

NAME..

4 Use the dial pad keys and the chart below to

enter the letters, digits or symbols you wish to store. Press the key repeatedly until the character you want is shown on the screen. For example, press 2 once for “A,” twice for “B,” three times for “C,” and four times for “2.” Press > to move to the next character or space. Press < to backspace. The name will appear on screen as you enter it.

5 When you are finished entering the name, press

E to move on to enter the phone number. The screen displays the name you entered and (ENTER NUMBER).

continued on page 62

DIRECTORY OPERATION

iiiii

PRESS: ONCE TWICE 3 TIMES 4 TIMES 5 TIMES 6 TIMES 7 TIMES 8 TIMES

1 ,-'&.()1

2 ABC 2

3 DEF 3

4 GHI 4

5 JKL5

6 MNO 6

7 PQRS7

8 TUV 8

9 WX Y Z 9

* *

0 0

# #

kkk

ooo

nnnnn

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 61

Page 67

Store a Name and Number in the Directory

continued from page 61

6 Use the dial pad keys to enter the phone number

you wish to store

— OR —

Press R to copy the last number dialed at this extension onto the screen.

Press > to move to the next character or space. Press < to backspace. The number will appear on the second line of the screen as you enter it.

7 When you are finished entering the number, press

E to store the name and number in the directory. The screen briefly displays the name and number you stored and SAVED. Then the screen will automatically return to include ADD ENTRY.

NOTE: You can exit the directory at any time without storing the entry. Simply press D.

Store a Pause in a Directory Number

You can include a pause in a number stored in the directory. When you reach the place in the dialing sequence where you wish to enter a pause, press - until the screen displays:

Press E to store a two second pause. Then continue entering the number. Each pause counts as one digit.

JIMTERXNAMELLXX 555_

XXXXXXXXXXXXXXx

PAUSEXNUMBERXXXx

DIRECTORY OPERATION

lll

kkk

iiiii

ooo

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 62

Page 68

Store a Temporary Tone Signal in a Directory Number

If you have dial pulse (rotary) service, you can store tone signals in a directory number. When you reach the place in the dialing sequence where you wish tone dialing to begin, press - until the screen displays:

Press E. All digits entered after this will send tone signals.

Store a Flash in a Directory Number

You can store the switchhook flash needed to access some custom-calling services in a directory number. When you reach the place in the dialing sequence where you wish to enter a flash, press - until the screen displays:

Press E to store the flash, then continue entering the number. Each flash counts as one digit.

JIMTERXNAMELLXX 555_

XXXXXXXXXXXXXXx

FLASHXNUMBERXXXx

JIMTERXNAMELLXX 555_

XXXXXXXXXXXXXXx

TONEXXNUMBERXXXx

DIRECTORY OPERATION

lll

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 63

Page 69

Review Directory Entries

1 Press D to begin working with the directory. 2 Press + or - to scroll through the directory

entries

— OR —

Press the dial pad key for the first character of the entry you wish to review until the character you are looking for is displayed. Then press + or - to scroll through the entries beginning with this character. If there is no entry for the character you chose, the screen will display No Entries for “X”.

— OR —

Press E. The screen displays the first directory entry, for example:

Press + or - to scroll through the directory entries.

NOTE: You can exit the directory at any time. Simply press D.

ARRONXFULLXX 0123456

DIRECTORY OPERATION

mmm

lll

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 64

Page 70

Edit a Directory Entry

1 Find the directory entry you wish to change by

following the directions under “Review Directory Entries” on page 64.

2 When the entry you want to edit is displayed,

press E. The screen display includes DIAL.

3 Press - until the screen display includes EDIT

NAME.

4 Press E and start to edit the name using the

dial pad keys. (See the instructions in Step 5 of “Store a Name and Number in the Directory” on page 61 for details.)

5 When you are finished editing the name, press -

until the screen display includes DONE.

6 Press E to save the new name in the

directory. The screen display briefly includes SAVED!. The screen automatically returns to showing the new name you stored and the number.

7 Press E and then press - until the screen

display includes EDIT NUMBER

— OR —

Press D to save the new name and return to the idle screen without changing the number stored in this directory entry.

8 Press E to begin editing the number using

the dial pad keys. Press < to backspace. The number will appear on the second line of the screen as you enter it.

9 Press E to store the new number in the

directory. The screen display briefly includes SAVED!. The screen automatically returns to showing the new name and number you stored.

NOTE: You can exit the directory at any time without storing the entry. Simply press D.

DIRECTORY OPERATION

iiiii

kkk

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 65

Page 71

DIRECTORY OPERATION

nnnnn

iiiiiiiiiiiiiiiiiiii

iiiii

Dial a Number from the Directory

1 Find the entry for the number you wish to

call by following the directions under “Review Directory Entries” on page 64.

2 Press E. The screen display includes DIAL. 3 Press E. The phone will automatically select

an idle line and dial the call

— OR —

Press the LINE button for the line you wish to use, then press E to place the call.

The call will be dialed in the mode (speakerphone or headset) you programmed (see“Set Automatic Mode” on page 33).

Remove a Name and Number from the Directory

1 Find the entry for the number you wish to

call by following the directions under “Review Directory Entries” on page 64.

2 When the entry you wish to delete is displayed,

press r. The screen display includes REMOVED!. The screen automatically returns to the first directory entry.

Remove All Entries from the Directory

1 Press D to begin working with the directory. 2 Press r. The screen display includes

REMOVE:ALL?.

3 Press r again within three seconds to

confirm the command and remove all directory entries. The screen briefly displays:

The screen automatically returns to:

DIRECTORYXFULLXX

XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXx

ADDWENTRYESXXXXx

(empty)XFULLXX

XXXXXXXXXXXXXXXX XXXXXXXXXXXXXXXx

AllxRemoving!

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 66

Page 72

INTERCOM OPERATION

NOTE: If you have one or more 964, 955, or 944 phone(s) installed in the same phone system with this 974 telephone, you can only have 12 extensions in the phone system.

Each individual phone in your telephone system MUST be assigned a unique extension number for the intercom feature to work. See

“Assign an Extension Number to Your Phone” on page 24 for instructions.

NOTE: If you subscribe to DSL service, please read “DSL Users” beginning on page 4 for information about minimizing problems with this phone caused by DSL signals.

This intercom features both a single-phone page and a system-wide page. A single-phone page alerts only one phone. A system-wide page alerts all system phones. Any phone with the Do Not Disturb (DND) feature activated will not receive a page.

An intercom call rings at the extension called with a repeating double-ring pattern.

A single-phone page automatically activates the speakerphone on the receiving phone. You can deactivate the speakerphone by lifting the handset.

NOTE: If a line is in use, pressing I will place the line on hold and activate the intercom.

INTERCOM OPERATION

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 67

Page 73

INTERCOM OPERATION

Basic Intercom Operations

OPERATION: FUNCTION:

INTERCOM Any two extensions connected to Line 1 can ring

each other.

PAGE Lets you “announce” over the speaker of the

phone you’re calling. The person you’ve called can respond just by talking.

PAGE ALL Lets you “announce” to all phones in the system at

the same time (system-wide page).

CONFERENCE Lets you connect another intercom call with an

outside line.

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 68

Page 74

Make an Intercom Call with the Handset

1 If One Touch Preference is set to INTERCOM, skip

to Step 2 — OR —

If One Touch Preference is set to TELEPHONE, press I.

2 Press the EXT button for the party you wish to

call, then lift the handset. The screen display is similar to:

If the extension you called is idle, you will hear long beeps. If the other extension is on a call, you will hear a busy signal. If the other extension is set to Do Not Disturb, you will hear short beeps.

NOTE: The intercom call is automatically cancelled if you do not press an EXT button within 10 seconds.

NOTE: When you direct an intercom call to one extension, any extension in the system can answer the call by pressing I.

12:08HPMHHH12/26

INTERCOMHTOH15

INTERCOM OPERATION

Extension called

lll

nnnnn

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 69

Page 75

Make an Intercom Call with the Speakerphone or Headset

With the handset in the cradle and the desired line idle:

1 If One Touch Preference is set to INTERCOM,

Skip to Step 2

— OR —

If One Touch Preference is set to TELEPHONE, press I. The phone will automatically activate the line in the mode (headset or speakerphone) of the last call made.

2 Press the EXT button of the party you wish

to reach. The screen display is similar to:

If the extension you called is idle, you will hear long beeps. If the other extension is busy, you will hear a busy signal. If the other extension is set to Do Not Disturb, you will hear short beeps.

NOTE: The intercom call is automatically cancelled if you do not press an EXT button within 10 seconds.

NOTE: When you direct an intercom call to one extension, any extension in the system can answer the call by pressing I.

12:08HPMHHH12/26

INTERCOMHTOH15

INTERCOM OPERATION

Extension called

lll

nnnnn

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 70

Page 76

Answer an Intercom Call

NOTE: An intercom call can be answered at any extension in the phone system by pressing I.

When you receive an intercom call you will hear a repeating double-ring pattern and your screen displays INTERCOM FROM with the extension number of the caller. Answer the intercom call by lifting the handset, or by pressing I,K or h to take the call hands-free.

NOTE: If you press I to answer the call, the phone will automatically use the mode (speakerphone or headset) you programmed as the Automatic Mode (see “Set Automatic Mode” on page 33).

End an Intercom or Page Call

To end the intercom or page call, press I

— OR —

Hang up or press K or h again.

INTERCOM OPERATION

kkk

jjj

kkk

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 71

Page 77

Page a Specific Extension (Single-phone Page)

1 Press I. The screen displays:

2 Press E. The screen displays:

3 Press the EXT button for the party you wish

to page. The screen display is similar to:

Answer a Single-phone Page

Auto-Mute Off

When your extension receives a page, the phone beeps and the speakerphone is automatically activated. Answer the call by simply speaking.

If you are on the headset, you can answer the page by pressing h and speaking through the headset.

Auto-Mute On

The MUTE light will be on. Lift the handset or press M to temporarily deactivate Auto-Mute and answer the page.

12:08HPMHHH12/26 EXTH11 PAGEH15

12:08HPMHHH12/26 EXTH11 Paging PAGE

12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx

INTERCOM OPERATION

nnnnn

lll

Extension paged

jjj

kkk

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 72

Page 78

Page All System Phones

1 Press I. The screen displays:

2 Press - until the screen displays:

3 Press E. The screen displays:

Once the page is answered at another extension, speak and your voice will be heard at all idle extensions in your phone system.

Answer a System-wide Page

NOTE: Only one extension can answer a system-wide page.

When you receive a system-wide page, your phone beeps and the screen shows the paging extension with a display similar to:

1 Press I to answer the page. The screen

display is similar to:

2 To end, press and release K or h.

12:08HPMHHH12/26

INTERCOMHTOH12

12:08HPMHHH12/26

ALLHPAGEHFROMH12

12:08HPMHHH12/26 EXTH11 PAGEHALL

12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHALLHHHHHHHx

12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx

INTERCOM OPERATION

nnnnn

ppp

jjj

nnnnn

ppp

jjj

kkk

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 73

Page 79

Make an Intercom Conference Call

A system phone on a two-way conversation on an outside line can invite a third party at an intercom extension into the conversation. Follow the directions under “Conference Calls” on page 51, making sure to establish the non-intercom call first.

NOTE: You cannot put an intercom conference call on hold.

Room Monitor

You can activate the speaker of another phone to monitor sounds in that room. The Auto-Mute feature must be turned off at the phone you want to monitor. (See “Turn Auto-Mute On or Off” on page 28 for instructions.)

1 Press I. The screen displays:

2 Press E. The screen displays:

3 Press the EXT button for the telephone you

want to monitor. The screen display is similar to:

The party at the extension being monitored will hear the intercom ring as with any page call, signaling that the speakerphone has been activated.

12:08HPMHHH12/26 EXTH11 PAGEH15

12:08HPMHHH12/26 EXTH11 Paging PAGE

12:08HPMHHH12/26 EXTH11 INTERCOMHTO_ PAGEHHHHHHHHHHHx

INTERCOM OPERATION

lll

nnnnn

lll

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 74

Page 80

CALLER ID OPERATION

This telephone has a Caller ID feature that works with Caller Identification service provided by your local telephone company. There is a fee for this service, and it may not be available in all areas. This phone can provide information only if both you and the caller are in areas offering Caller Identification service, and if both telephone companies use compatible equipment.

When you use this phone with Caller ID service, you can see who’s calling before you answer the phone. If you subscribe to Caller ID with Call Waiting, a combined service available through many local telephone companies, you can see who’s trying to reach you even when you’re on another call. This service may be called by different names (such as Caller ID with Visual Call Waiting) by different local telephone companies and may not be available in all areas.

NOTE: You must subscribe to combined Caller ID with Call Waiting as a single service to see Caller ID information for a Call Waiting call. Check with your telephone company for availability.

This phone assigns each incoming call a number from 1 to 200. The most recent call will have the highest number. (For example, if two calls have been received, call number 002 is the most recent.) When the call history is full, the oldest call information is automatically deleted to make room for new incoming call information.

The format of phone numbers displayed will depend on the Home and Local Area Codes you programmed. (See “Home Area Code” and “Local Area Codes” on page 6 for explanations of area codes. See “Program Home and Local Area Codes” on page 38 for programming instructions.) If the call came from within your Home Area Code, the screen displays only the seven digit number (without an area code). If the call came from one of your Local Area Codes, the screen displays 10 digits (area code plus the seven digit number). If the call did not come from any of the area codes you programmed, 1) phone numbers with 10 or more digits will automatically have a “1” inserted and displayed before the number and, 2) phone numbers with fewer than 10 digits will be displayed without a “1.”

CALLER ID OPERATION

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 75

Page 81

Caller ID Display

When you receive incoming Caller ID information, the screen display is similar to:

The time and date of the call, the caller’s name and phone number are included in the display if sent by the caller’s telephone company. The incoming line number of the call also appears on screen (L2 in the above example). Other messages may appear on screen. See “Display Screen Messages” on page 78 for more information.

Caller ID information will appear on the screen for 30 seconds or until the caller hangs up, the call is answered at another extension in your phone system, or another extension which answered the call hangs up.

If you subscribe to Caller ID service, this phone automatically resets the time and date each time new call information is received. You can set the time and date yourself if you wish. (See “Set the Time and Date” on page 30.)

Call Waiting

If you subscribe to Caller ID with Call Waiting service and you receive a Call Waiting call, the screen displays call information for the call similar to:

1 Press F to access the Call Waiting call. 2 To switch back to the original call, press F

again.

L2X(CallWaiting) SMITH,XJOHN 5550123

PAGEHHHHHHHHHHHx

12:08PMX12/26 L2 SMITH,XJOHN 5550123

PAGEHHHHHHHHHHHx

CALLER ID OPERATION

jjj

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 76

Page 82

Calls Received on Two or More Lines Simultaneously

Your screen can display the Caller ID information for only one call at a time, but you can switch between the information for two or more ringing lines by pressing < or >.

For example, if Line 3 of the phone is ringing, the screen displays the Caller ID information for Line 3:

If the phone begins to ring on Line 1, the screen will display the new caller’s information after it is received:

Press < or > to review the Caller ID information for the first call and the screen displays:

Pressing < or > repeatedly will allow you to switch between all of the incoming call information. See “Display Screen Messages” on page 78 for information about other possible messages.

12:08PMX12/26 L3 SMITH,XJOHN 5551234

PAGEHHHHHHHHHHHx

12:08PMX12/26 L1 BROWN,XMARY 5550127

PAGEHHHHHHHHHHHx

12:08PMX12/26 L3 SMITH,XJOHN 5551234

PAGEHHHHHHHHHHHx

CALLER ID OPERATION

kkk

ooo

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 77

Page 83

CALLER ID OPERATION

Display Screen Messages

DISPLAY: MEANS:

PRIVATE NAME The other party is blocking name information.

PRIVATE NUMBER The other party is blocking telephone number

information.

UNKNOWN NAME Your phone company is unable to receive

information about this caller’s name.

UNKNOWN NUMBER Your phone company is unable to receive

information about this caller’s number.

OUT OF AREA The call information is unavailable.

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 78

Page 84

Message Waiting and NEW CALL Light

This light stays on when you have received call information but have not yet reviewed it. If you subscribe to a voice mail service, this light flashes when you have unretrieved messages waiting. The screen also displays information about the number of new calls and voice mail messages waiting.

CID:100/198 Indicates 100 new Caller ID messages

and 198 total Caller ID messages.

COVM There is Voice Mail “message waiting” 1 34 information on Lines 1,3 and 4.

Call History

View Call History Summary

1 Press C. The screen displays the

numbers of total calls and new calls in call history:

2 Press C again to exit Call History mode.

continued on page 80

CALLXHISTORY 198XCALLS 115XNEW

12:08PMXXL212/26 EXTX22 CID:100/198XCOVM

XXXXXXXXXXXX1X34

CALLER ID OPERATION

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 79

Page 85

Call History

continued from page 79

Review Records in Call History

1 Press C. The screen displays the

numbers of total calls and new calls in call history:

2 Press - to view the previous (most recent)

caller’s information

— OR —

Press + to view the earliest caller’s information. The screen displays the caller information:

10:27AM 11/12 Time and date of the call

L3 The call came in on Line 3

SMITH, JOHN Caller’s name

5550123 Caller’s phone number

CL#00 This is the first (earliest) record in

call history

NEW This is new, previously unreviewed

call information

See “Display Screen Messages” on page 78 for information about other possible messages.

NOTE: To exit call history at any time without saving changes, press and hold C.

10:27AMX11/12XL3 SMITH,XJOHN 5550123 CL#001XXXXXXXNEW

CALLXHISTORY 198XCALLS 115XNEW

CALLER ID OPERATION

mmm

iiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 80

Page 86

Remove Calls from Call History

Remove a Specific Call Record from Call History

1 Locate the call record you wish to delete

following the instructions under “Review Records in Call History” on page 80.

2 Press R. The screen display includes

Removed!. Then the screen displays the next record in call

history. If there are no records in call history, the screen displays:

Remove All Calls from Call History

1 Press C. The screen displays the

numbers of total calls and new calls in call history.

2 Press r. The screen display includes

REMOVE:ALL?.

3 Press r again within three seconds to

confirm the command and delete all records from call history. The screen display includes

removing....

The screen automatically returns to the call history summary.

NOTE: To exit call history at any time without saving changes, press and hold C.

CALLXHISTORY 000XCALLS 00XNEW

CALLER ID OPERATION

iiiii

iiiiiiiiii

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 81

Page 87

Dial a Number from Call History

As you review call history records you can dial a displayed phone number.

1 Locate the number you wish to call in call history

(see “Review Records in Call History” on page

80). The screen display is similar to:

2 Press E. The screen display includes DIAL. 3 Press E. The phone will automatically select

an idle line and dial the call

— OR —

Press the LINE button for the line you wish to use, then press E to place the call.

The call will be dialed in the mode (speakerphone or headset) you programmed (see“Set Automatic Mode” on page 33).

Dial Options

You can change the format of a number in call history before you dial.

1 Follow the directions in Steps 1 and 2 of “Dial a

Number from Call History” above. The screen display includes DIAL.

2 Press - until the screen display includes DIAL

ALTERNATE.

3 Press < or > to scroll through the alternate

dialing formats (seven digit number, area code + seven digit number, 1 + area code + seven digit number, or 1 + seven digit number). The screen displays the alternate formats on the third line.

4 When the format you want to use is displayed,

dial the call as described in Step 3 of “Dial a Number from Call History” above.

10:27AMX11/12XL3 SMITH,XJOHN 5550123 CL#001XXXXXXXNEW

CALLER ID OPERATION

iiiii iiiiiiiiiiiiiii

nnnnn

iiiii

kkk

ooo

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 82

Page 88

Save a Name and Number from Call History to the Directory

1 Locate the call history record number you wish

to save (see “Review Records in Call History” on page 80). The screen display is similar to:

NOTE: If a call history record does not include a phone number, it cannot be saved to the directory.

2 Press E. The screen display includes DIAL. 3 Press - until the screen display includes COPY

TO DIR.

4 Press E to save the name and number to the

directory. The screen displays the name, number and added to DIR!. The screen automatically returns to the call history summary.

NOTE: To exit call history at any time without saving changes, press and hold C.

10:27AMX11/12XL3 SMITH,XJOHN 5550123 CL#001XXXXXXXNEW

CALLER ID OPERATION

iiiii

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 83

Page 89

Save a Number from Call History to a One Touch Location

1 Locate the call history record you wish to save

(see “Review Records in Call History” on page

80). The screen display is similar to:

NOTE: If a call history record does not include a phone number, it cannot be saved to the directory.

2 Press E. The screen display includes DIAL. 3 Press - until the screen display includes COPY

TO 1-TOUCH.

4 Press E to begin to save the number. The

screen display includes PRESS 1-TOUCH .

5 Press the EXT button where you want to save

the number

— OR —

Press W, then press the EXT button. The screen displays the number and Save to 1-TOUCH.

The screen automatically returns to the call history summary.

NOTE: To exit call history at any time without saving changes, press and hold C.

10:27AMX11/12XL3 SMITH,XJOHN 5550123 CL#001XXXXXXXNEW

CALLER ID OPERATION

nnnnn

ppp

iiiii

nnnnn

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 84

Page 90

ADDING A FAX MACHINE

NOTE: Do not connect a fax machine to Line 1. Doing so will interrupt the telephone’s intercom data channel.

You may wish to use a fax machine with your phone. Choose Line 2, 3 or 4 for the fax machine, and connect it according to the manufacturer’s instructions for installation and use.

• That line’s telephone number is your fax number.

• The same line can be used for outgoing calls (incoming faxes will get a busy signal when the line is in use).

• Set your fax machine to answer on the first ring (follow manufacturer’s instructions).

• To prevent the fax line from ringing at all the extensions, turn the ringer off for that line at other extensions (see “Turn the Ringer On or Off for Each Line” on page 25).

NOTE: If you are using a fax switch, or a fax machine with a built-in fax switch, see “Using a Fax Switch” below.

Using a Fax Switch

A fax switch lets the telephone know, before the phone rings, whether an incoming call is a voice call or a fax call. Some fax machines have a built-in fax switch. Using a fax switch may affect the operation of the LINE lights or other system features.If you have difficulty operating this phone, try the suggestions below.

ADDING A FAX MACHINE

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 85

Page 91

To keep your phone working and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).

• DO NOT expose it to direct sunlight or moisture.

• Avoid dropping the phone and/or other rough treatment.

• Clean with a soft cloth.

• Never use a strong cleaning agent or abrasive powder because this will damage the finish.

• Retain the original packaging in case you need to ship it at a later date.

GENERAL PRODUCT CARE

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 86

Page 92

TECHNICAL SPECIFICATIONS

REN 0.2B

Power Adapter Input: AC 120V, 60Hz

Output: DC 12v, 500mA

Battery One 9V alkaline battery required

Intercom Signal Frequency Data 455 KHz

TECHNICAL SPECIFICATIONS

Doug,

We need 974 additions

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 87

Page 93

If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Have the serial number, found on the

underside of your phone, available when contacting Customer Service. Please retain your receipt as your proof of purchase.

To purchase accessories or replacement parts contact Customer Service. Visit our website at www.telephones.att.com or call

1 800 222–3111.

TELEPHONE OPERATION

PROBLEM SOLUTION

Telephone Does Not • This 974 telephone is not compatible with Work Properly any 843, 853, 854, 874, or 954 telephones

you may have previously installed.

PROBLEM SOLUTION

No Dial Tone • Make sure all plugs are connected properly.

Inspect the line cord connections at the modular jack(s) and at the telephone. Also inspect the coiled handset cord connection at both ends.

• Make sure a line is selected.

• Make sure Hold is not activated.

• If you do not hear a dial tone when you press h, make sure the headset is firmly connected at the jack.

PROBLEM SOLUTION

Telephone Does • Make sure the Do Not Disturb (DND) Not Ring feature is not activated.

• Make sure the ringers are turned on.

• If there are several non-system phones on the line that doesn’t ring, disconnect some of them. Having too many phones connected can also result in low ringer volume for non-system telephones.

• If the INTERCOM light flashes but you don’t hear a paging signal, make sure the Do Not Disturb feature is not activated.

IN CASE OF DIFFICULTY

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 88

Page 94

TELEPHONE OPERATION

PROBLEM SOLUTION

A Repeating Short Ring The extension number you chose is (Error Ring) Sounds at already assigned. Begin again and choose All Extensions When a different extension number from 11 to You Assign an 26 (see “Assign an Extension Number Extension Number to Your Phone” on page 24). to Your Phone You MUST assign a different extension

number to every phone in your system.

PROBLEM SOLUTION

Intercom Paging Make sure you have programmed your Signal Not Received intercom extension number correctly.

Line 1 must be connected at all extensions, and must be the same telephone number/line for Page and Intercom to work properly.

PROBLEM SOLUTION

Cannot Join a The privacy feature prevents another Conversation in set on the system from interrupting Progress a conversation. Make sure you press the

LINE button to release privacy.

PROBLEM SOLUTION

Error Tone (Fast The Do Not Disturb feature is activated at Busy Signal) Heard the extension you are calling. When Making an Intercom Call

PROBLEM SOLUTION

A Double Beep Sounds There is a call on hold at this extension. Every 30 Seconds Press and release the LINE button of the

call to return to the call and turn off the reminder beep.

IN CASE OF DIFFICULTY

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 89

Page 95

TELEPHONE OPERATION

PROBLEM SOLUTION

LINE Lights Remain • Make sure the phone is programmed On When No Line is for that line to be absent. (See “Turn Connected Line Usage On or Off for Each Line”

on page 31.)

• Make sure that your Line Groups are

programmed properly. (See “Assign the Line Group for this Phone” on page 39.)

• Disconnect all other devices (fax, modem,

credit card reader, etc.) from any lines connected to your 974 phone. These devices can interfere with the telephone’s data links.

• Make sure the total length of telephone

wiring used in your phone system is less than 600 feet. In some cases a Z800A filter can be used in a phone system with more than 600 feet of wire. AT&T highly recommends that a Z800A filter be installed by a professional. AT&T CANNOT guarantee that this telephone will work with such a filter, and IS NOT responsible for such installations. A Z800A filter can be obtained by calling 800 222-3111. (See “DSL Users” beginning on page 4 for details.)

PROBLEM SOLUTION

Tone Signals Do Tone signaling does not work during Not Activate a conference calls. Remote Device

IN CASE OF DIFFICULTY

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 90

Page 96

TELEPHONE OPERATION

PROBLEM SOLUTION

Operation During This phone will operate during a power a Power Failure failure if a working battery has been installed.

You will be able to answer calls with the handset or headset, and dial calls using the keypad and the One Touch or Redial features. No other features will work until power is restored.

PROBLEM SOLUTION

The Screen Displays The phone has been disconnected from AC

Powerfail power. When power is restored, a key is

pressed, or the phone is taken off the hook, the screen will return to the usual display. One Touch and Redial numbers are retained until power is restored.

PROBLEM SOLUTION

Display Screen Make sure the power cord is connected is Blank to both the phone and an electrical outlet

not controlled by a wall switch.

PROBLEM SOLUTION

Intercom, Hold, Line If you are a DSL customer, you may need Privacy or Other to arrange for installation of a splitter and an Advanced Features Do AT&T Z800A filter. See “DSL Users” Not Work Properly beginning on page 4 for details.

CALLER ID OPERATION

PROBLEM SOLUTION

No Caller ID You must subscribe to combined Caller ID Information While with Call Waiting as a single service to see on a Call Call Waiting information.

IN CASE OF DIFFICULTY

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 91

Page 97

CALLER ID OPERATION

PROBLEM SOLUTION

No Caller ID Caller ID information is transmitted by the Information is telephone company between the first and Received second rings. Allow your phone to ring at

least twice to receive Caller ID information.

PROBLEM SOLUTION

NEW CALL • Make sure you have reviewed all messages Light Flashes on all lines.

•

You may have received a false signal from the Central Office. To clear, see “Reset COVM Indicator” on page 37 in FEATURE SETUP.

PROBLEM SOLUTION

Screen Displays COVM The screen displays COVM when the COVM

indicator is turned on for at least one line, whether or not there are messages waiting, and whether or not you have Voice Mail service.

• If you subscribe to Voice Mail service with

your local telephone company, but prefer not to display COVM on the screen, turn off the COVM indicator for each line.

• If you do not subscribe to Voice Mail service,

turn off the COVM indicator for all lines.

See “Turn COVM Indicator On or Off for Each Line” on page 36 in FEATURE SETUP for detailed instructions.

PROBLEM SOLUTION

COVM Line Indicator • Make sure you have reviewed all messages Remains On on that line.

•

You may have received a false signal from the Central Office. To clear, see “Reset COVM Indicator” on page 37 in FEATURE SETUP.

IN CASE OF DIFFICULTY

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 92

Page 98

EXPANDING THE PHONE SYSTEM

When you combine two or more 945/974/984/944/955/964 phones you create an interacting system where phones share lines. If you have only 945/974/984 phones on your phone system, you can have up to 16 phones and up to 19 telephone lines. If you have one or more 944/955/964 phones in your phone system, you can have up to 12 phones and up to 15 telephone lines. The system can be expanded with or without Centrex service.

NOTE: All 974 features work as described earlier in this manual.

Line Groups

When phones share lines, the LINE lights let users at different extensions know when a specific line is in use. For accurate LINE lights, the same lines must be connected to each extension in the Line Group, and they must have the same incoming telephone number at each extension.

The chart below shows 16 extensions, each sharing the first three lines, but being assigned to different Line Groups based on other shared or private lines.

Lines in System

Intercom Extensions

L1 L2 L3 L4 L5 L6 L7

EXT 11 ✔✔✔✔ EXT 12 ✔✔✔ ✔ EXT 13 ✔✔✔✔ ✔ EXT 14 ✔✔✔ ✔ EXT 15 ✔✔✔✔ ✔ EXT 16 ✔✔✔ ✔ EXT 17 ✔✔✔✔ ✔ EXT 18 ✔✔✔ ✔ EXT 19 ✔✔✔✔ ✔ EXT 20 ✔✔✔ ✔ EXT 21 ✔✔✔✔ ✔ EXT 22 ✔✔✔ ✔ EXT 23 ✔✔✔✔ ✔ EXT 24 ✔✔✔ ✔ EXT 25 ✔✔✔✔ ✔ EXT 26 ✔✔✔ ✔

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 93

Page 99

Private Lines

You can use the fourth line on each extension as a private line. A private line is a telephone number assigned to just one extension.

NOTE: You must program the lines you are using at each extension so that the phone knows which lines are shared and which are private. (You can physically wire lines with different telephone numbers into each unit for Line 4.)

The chart below shows 16 extensions, each sharing the first three lines.

EXPANDING THE PHONE SYSTEM

Intercom Extensions

Lines in System

L1 L2 L3 L4 L5 L6 L7 L8 L9 L10 L11 L12 L13 L14 L15 L16 L17 L18 L19

EXT 11 ✔✔✔✔ EXT 12 ✔✔✔ ✔ EXT 13 ✔✔✔ ✔ EXT 14 ✔✔✔ ✔ EXT 15 ✔✔✔ ✔ EXT 16 ✔✔✔ ✔ EXT 17 ✔✔✔ ✔ EXT 18 ✔✔✔ ✔ EXT 19 ✔✔✔ ✔ EXT 20 ✔✔✔ ✔ EXT 21 ✔✔✔ ✔ EXT 22 ✔✔✔ ✔ EXT 23 ✔✔✔ ✔ EXT 24 ✔✔✔ ✔ EXT 25 ✔✔✔ ✔ EXT 26 ✔✔✔ ✔

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 94

Page 100

Setup Checklist

Before expanding your system or installing for Centrex, review the installation checklist. If you have Centrex, contact your local telephone company for further information about Centrex service.

• The phone number for Line 1 must be the same on all phones in order for the Intercom and Page features to work.

• Determine the number of phones that will be on the system.

• Identify the phone that will be the Console phone.

• Identify the private line for the Console phone. The Console phone must have its own private line. This line is not shared with any other phone.

• Follow the regular installation instructions in this manual.

• Enable the Console phone.

• Store the Centrex pickup codes and the seven-digit phone numbers in One Touch locations. (See ONE TOUCH OPERATION beginning on page 55.)

Enable the Console Phone

Determine which phone will be the Console phone for your system and program the Console following the directions to “Set This Phone to be the Centrex Console Phone” on page 41. It is recommended that Line 4 of the Console be programmed as a private line, to be sure a line is available for Centrex access.

Console Operation

Once another system phone has enabled its delayed ring,the Console phone will receive those calls. All the 974 features work in the same manner as described in this manual.

The Console phone can pick up other Centrex lines through Centrex switching. You can store the Centrex pickup codes and the seven-digit phone number of each station, except for the Console phone, in the One Touch locations.

CENTREX OPERATION

974_CIB_1ATT_033104 3/31/2004 5:28 PM Page 95

AT&T Four-Line Intercom Speakerphone 974 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual