Asus Wireless Duo FAQ

FAQ

1. How do I connect my handheld device to the

Wireless Duo?

A. Please power on the Wireless Duo and wait for it to complete start up.
B. Turn on the Wi-Fi function of the handheld device.
C. Search for the network “ASUS Wireless Duo” in Settings > Wi-Fi of the

handheld device.

D. Click on “ASUS Wireless Duo” network and wait for it to connect,
E. Tap to open the Wireless Duo app on the handheld device.

2. I have followed the steps to connect but I’m still

unable to connect to the Wireless Duo?

A. Please confirm that the power of Wireless Duo device is on and the Wi-Fi

LED indicator is flashing blue.

B. Confirm that you have selected Wireless Duo from the Wi-Fi network list

on the handheld device. The connection between your device and the
Wireless Duo will be lost if you are outside the Wi-Fi range of the Wireless
Duo device.

C. The Wireless Duo can only connect up to five handheld devices

simultaneously; if your handheld device cannot connect to the Wireless Duo
even when you have already turned on the Wi-Fi of your device, it means
that there are already five handheld devices connected to the Wireless Duo
device. In this case, you must wait until at least one user disconnects from
the Wireless Duo before your handheld device can be connected to the
Wireless Duo. Please note that connection to the Internet will also take up a
connection channel of the five devices

D. If you have confirmed that the power of Wireless Duo device and the Wi-Fi

connection of the handheld device are both on but they are still unable to
connect, please restart the Wireless Duo device. Please reset the device if
you are still unable to connect after doing so.

3. Can I use the Wireless Duo device through my

handheld device without installing the ASUS
Wireless Duo app?

Yes. We provide a browser version in addition to the app version. You can
enter the IP of Wireless Duo http://192.168.96.98 in the address bar of the
web browser on your handheld device (Safari on the iOS system, Chrome on
the Android system and IE 10 on Windows Phone 8) to use the app through
the browser once the handheld device is connected to the Wireless Duo via
Wi-Fi.

4. Can I use the Wireless Duo as a standard

portable hard drive?

Yes. The Wireless Duo can be used as a standard portable hard drive to play
files by connecting it to a computer with USB cable. Please note: The
Wireless Duo will be changed to external hard drive mode when it is
connected a computer, in which time the Wireless Duo device will stop
broadcasting Wi-Fi signal that handheld devices will not be connected to the
Wireless Duo via Wi-Fi.

5. How do I update the firmware of the Wireless

Duo?

A. Please first download the newest version firmware from the ASUS official

website using your computer.

B. Connect the Wireless Duo to the computer through the included USB cable.
C. Save the downloaded file to the root directory of the Wireless Duo. (On the

first layer of hard drive please do not save it in any folders on the storage
space)

D. Safely remove the Wireless Duo device from the computer.
E. Connect the adapter to the power outlet and the Wireless Duo device.
F. Power on the Wireless Duo device.

G. After the device is turned on, the system will automatically start updating

once it reads the update file. Please wait patiently until the device has
completed updating and it will automatically restart when the update is
completed.

# Please note: DO NOT turn off the power while the system is updating.

6. Why am I still unable to update the firmware

after following the steps?

Please confirm the firmware update file is placed at the root directory of the
Wireless Duo (on the first layer of hard drive; please do not save it in any
folders on the storage space), and make sure the charger is connected to the
power outlet and the Wireless Duo device.

7. Can the battery of the Wireless Duo be replaced?

No. The battery is not replaceable and is designed to last the lifetime with the
device.

8. How do I reset the Wireless Duo system?

There is a reset hole at the bottom of the Wireless Duo device; please press
and hold the reset button with a paperclip for 10 seconds while the Wireless
Duo is powered on and the Wireless Duo system will reset and automatically
restart.

9. Will the file data on the Wireless Duo device be

deleted once the system resets?

No. The Wireless Duo device will only restore the system to default settings
and it will not delete any data saved on the device.

10. How long does it take to fully charge the

Wireless Duo device?