Asus L3Tp, L3000Tplus 7A Policy Handbook

ASUS SERVICE POLICY

ASUS Service Policy

This chapter provides a general overview of the service policy for
the ASUS L3000Tplus 7A Notebook and service-related
administrative information.

A

fails in operations and/or components, where service and support are deemed
necessary to rectify the situation, please carefully read through the following chapter
for all information you need to obtain service and support. In addition, ASUS will
continue to improve upon the service channel and all service-related materials in order
to uphold our commitment to the ultimate service quality.

As a valued customer, you are entitled to excellent and expeditious service provided by
ASUSTeK Computer Inc. This service manual is designed to better enhance your
service experience with the notebook and to provide clear, concise and detailed
information in regards to the service aspects of our product.

This chapter includes the following items:

• ASUS Service Policy Overview

• ASUS Branch Service Repair Centers

• Worldwide Service Channel – Global Service Members

• Map of Service Locations

• Source of Support

Chapter

sus L3000Tplus 7A Series Notebook is designed with the highest quality and
the best technology available. Thorough testing and extensive quality
control are always enforced to ensure the ultimate product quality and
customer satisfaction. However, in the unlikely event that the notebook

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ASUS SERVICE POLICY

SERVICE

POLICY

ASUS Service Policy Overview

All ASUS L3000Tp 7A products, including the notebook itself, component and
accessories, will be covered by the standard one-year manufacturer’s warranty. For all
ASUS customers, including distributors, resellers and system integrators, ASUS offers
replacement and repair, free of charge, given that the product is still within the
two-year warranty period provided by ASUS. The repaired product will be returned
within two weeks upon the receipt and damages caused by improper use will void the
warranty.

To receive a prompt response, we highly recommend you to contact the ASUS
technical support (TSD) and authorized service repair centers first. The highly trained
technical support engineers at any repair centers and branch offices will usually answer
your questions within a day.

For regular end-users that have purchased ASUS products, ASUS will provide service
and repair via distributors, resellers and system integrators only. Since we do not sell
our products to end-users directly, regular end-users must obtain service and repair
from their original vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and difficult for
us to directly provide support to every single end-user due to locale and resource
constraints. To remedy and better enhance the service experience, we have furnished
design reviews, compatibility tests and reliability tests to make sure our products have
the best quality and compatibility.

ASUS provides proficient support and service solutions to owners of the notebook.
You may find support and service for your notebook from any one of the authorized
ASUS service channels. You may also directly contact ASUS offices around the
world to obtain fast and responsive technical support or service. We offer a “One
Day Replacement and Three Day Return” policy at ASUS authorized service channels
on all ASUS mobile products, as long as the products are still covered under the
two-year warranty.

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ASUS SERVICE POLICY

SERVICE

CENTERS

TAIWAN HQ

USA

HOLLAND

AUSTRIA

ASUS Branch Service Repair Centers

The following is a list of all ASUS Branch service repair centers.

ASUSTeK Computer Inc.

Address: 150, Li-Te Rd., Peitou, Taipei, Taiwan, R.O.C.

Tel: [phone]
Fax: [phone]
Marketing Information:

WWW: http://www.asusmall.com.tw/forms/webmaster.asp

Technical Support:

Please contact your NB distributor or dealer at first for the urgent case.
E-mail: Please post your question on the corresponding ASUS Email address:
[e-mail]
WWW: http://www.asus.com.tw
FTP: ftp://ftp.asus.com.tw
Fax: [phone]
BBS: [phone]

ASUS COMPUTER INTERNATIONAL

Address: 6737 Mowry Ave., Mowry Business Center Bldg. 2, Newark, CA
94560

Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]
Technical Support:
E-mail:

[e-mail]

WWW: http://www.asus.com
BBS: [phone]

ASUS HOLLAND B.V.

Nieuw Amsterdamstestraat 44 7814 VA, Emmen, Netherlands
Tel: [phone]

E-mail: [e-mail]

ASUS Service Center Austria

Linzerstraße 237, A-1140 WIEN, Austria
Tel: [phone] Ext. 144
Fax: [phone] Ext. 721
E-mail: [e-mail]

[e-mail];

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