Asus L3Tp, L3000Tplus 7A Policy Handbook

ASUS SERVICE POLICY

ASUS Service Policy

This chapter provides a general overview of the service policy for
the ASUS L3000Tplus 7A Notebook and service-related
administrative information.

A

fails in operations and/or components, where service and support are deemed
necessary to rectify the situation, please carefully read through the following chapter
for all information you need to obtain service and support. In addition, ASUS will
continue to improve upon the service channel and all service-related materials in order
to uphold our commitment to the ultimate service quality.

As a valued customer, you are entitled to excellent and expeditious service provided by
ASUSTeK Computer Inc. This service manual is designed to better enhance your
service experience with the notebook and to provide clear, concise and detailed
information in regards to the service aspects of our product.

This chapter includes the following items:

• ASUS Service Policy Overview

• ASUS Branch Service Repair Centers

• Worldwide Service Channel – Global Service Members

• Map of Service Locations

• Source of Support

Chapter

sus L3000Tplus 7A Series Notebook is designed with the highest quality and
the best technology available. Thorough testing and extensive quality
control are always enforced to ensure the ultimate product quality and
customer satisfaction. However, in the unlikely event that the notebook

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ASUS SERVICE POLICY

SERVICE

POLICY

ASUS Service Policy Overview

All ASUS L3000Tp 7A products, including the notebook itself, component and
accessories, will be covered by the standard one-year manufacturer’s warranty. For all
ASUS customers, including distributors, resellers and system integrators, ASUS offers
replacement and repair, free of charge, given that the product is still within the
two-year warranty period provided by ASUS. The repaired product will be returned
within two weeks upon the receipt and damages caused by improper use will void the
warranty.

To receive a prompt response, we highly recommend you to contact the ASUS
technical support (TSD) and authorized service repair centers first. The highly trained
technical support engineers at any repair centers and branch offices will usually answer
your questions within a day.

For regular end-users that have purchased ASUS products, ASUS will provide service
and repair via distributors, resellers and system integrators only. Since we do not sell
our products to end-users directly, regular end-users must obtain service and repair
from their original vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and difficult for
us to directly provide support to every single end-user due to locale and resource
constraints. To remedy and better enhance the service experience, we have furnished
design reviews, compatibility tests and reliability tests to make sure our products have
the best quality and compatibility.

ASUS provides proficient support and service solutions to owners of the notebook.
You may find support and service for your notebook from any one of the authorized
ASUS service channels. You may also directly contact ASUS offices around the
world to obtain fast and responsive technical support or service. We offer a “One
Day Replacement and Three Day Return” policy at ASUS authorized service channels
on all ASUS mobile products, as long as the products are still covered under the
two-year warranty.

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ASUS SERVICE POLICY

SERVICE

CENTERS

TAIWAN HQ

USA

HOLLAND

AUSTRIA

ASUS Branch Service Repair Centers

The following is a list of all ASUS Branch service repair centers.

ASUSTeK Computer Inc.

Address: 150, Li-Te Rd., Peitou, Taipei, Taiwan, R.O.C.

Tel: [phone]
Fax: [phone]
Marketing Information:

WWW: http://www.asusmall.com.tw/forms/webmaster.asp

Technical Support:

Please contact your NB distributor or dealer at first for the urgent case.
E-mail: Please post your question on the corresponding ASUS Email address:
[e-mail]
WWW: http://www.asus.com.tw
FTP: ftp://ftp.asus.com.tw
Fax: [phone]
BBS: [phone]

ASUS COMPUTER INTERNATIONAL

Address: 6737 Mowry Ave., Mowry Business Center Bldg. 2, Newark, CA
94560

Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]
Technical Support:
E-mail:

[e-mail]

WWW: http://www.asus.com
BBS: [phone]

ASUS HOLLAND B.V.

Nieuw Amsterdamstestraat 44 7814 VA, Emmen, Netherlands
Tel: [phone]

E-mail: [e-mail]

ASUS Service Center Austria

Linzerstraße 237, A-1140 WIEN, Austria
Tel: [phone] Ext. 144
Fax: [phone] Ext. 721
E-mail: [e-mail]

[e-mail];

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ASUS SERVICE POLICY

GERMANY

ITALY

JAPAN

CHINA

ASUS COMPUTER GmbH

Address: Harkort Str. 25, 40880 Ratingen, BRD., Germany

Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]

Technical Support:

E-mail: [e-mail]

WWW:

http://www.asuscom.de

ASUS ITALY S.r.L.

Via Lazzaro Palazzi 2/A 20124 Milano (MI) Italy Tel Helpdesk/RMA servic Italy
E-mail: [e-mail]
Tel: [phone]

ASUS COMPUTER JAPAN

Address: 2F Senko-Bldg. 2-7-4 Liifune Chuo-Ku, Tokyo, 104-0042 Japan

Tel: [phone]
Fax: [phone]

E-mail: [e-mail]

WWW: http://www.asus.co.jp/

ASUSTeK CHINA

Address: Unit B, 13th Floor, Building F, Fu Hua Mansion, Chaoyangmen North
Avenue No. 8, Dong Cheng District, Beijing, China 100027

Tel: [phone]
Fax:: [phone]
E-mail: [e-mail]
WWW: www.asus.com.cn

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ASUS SERVICE POLICY

WORLDWIDE

CHANNELS

Worldwide Service Channels –

Global Service Members

ASUS has officially announced the GSM (Global Service Member) Program to
provide International Warranty Service for notebook PC products on the 1st of
September, 1999. Globe Service Member Program is designed to provide international
travelers who travel outside the country of purchase, with satisfactorily performed
services of their ASUS notebooks within warranty. The Globe Service Member
Program is available in countries where ASUS has Global Service Members.

The GSM Program is invalid

• in countries where ASUS does not have an authorized Global Service Member.

•

in countries in which the ASUS Notebook is purchased.

If there is no GSM service center nearby, please call ASUS Headquarters in Taiwan to
see if other ways can be arranged. This document describes the general GSM service
for ASUS notebooks, including P6000 Series, F7400 Series, L7000 Series, M8000
Series, S8200 A (ID1) Series, A1B (ID2) Series, T9A Series B1 Series L2 series, L3
series, and any future models manufactured by ASUSTeK COUMPUTER INC. (ASUS).
This includes:



ASUS Notebook Standard Warranty

Full Labor and Parts Warranty

•

Limited Software Warranty

•

• Limited International Warranty with GSM



Product Registration
General Step-by-Step Service Procedure for GSM End Users



ASUS Notebook Standard Warranty includes "Full Labor and Parts Warranty",
"Limited Software Warranty", and "Limited International Warranty" which are
individually described below.

1. "FULL LABOR AND PARTS WARRANTY" : ASUS warrants its notebook

products, including the battery and accessories you have purchased from
ASUS, against defects in material and workmanship under normal use for a
fixed period of time according to the chart below in labor and parts. This part of
the Warranty is voided if the defect is caused by external force or user
misuse/abuse.

1 year
2 year Y Y Y Y

* "Drives" including HDD, CD-ROM drive, DVD-ROM drive, FDD, and LS-120.
** "OTHERS" including PCBs, mechanical parts, and other accessories.

LCD CPU SO-DIMM Drives* Battery OTHERS**

Y

Y

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ASUS SERVICE POLICY

In case of any hardware failures, you are REQUIRED to return the notebook product(s)
to the original place of purchase for services. If you are travel outside the country of
purchase, you may return (ship-in or carry-in) the product(s) to an ASUS-GSM service
center, at your shipping expense if incurred.

2.

"LIMITED SOFTWARE WARRANTY" : Preinstalled software is NOT part of the
ASUS Notebook Standard Warranty. ASUS only warrants that the preinstalled
software is in normal working order under Microsoft’s End User License
Agreement (EULA). ASUS is only responsible for INSTALLATION, NOT
CONFIGURATION, of the preinstalled software. In addition, ASUS is NOT
responsible for any software you installed onto the system and any damages it
incurs. For software issues, you should seek assistance from software
vendors.

3. "LIMITED INTERNATIONAL WARRANTY" : When traveling out of the original

country of purchase, in which servicing by the original vendor is not possible,
you are granted the right to send the defected notebook product(s) to a
member of ASUS GSM NETWORK nearest your current location. If you cannot
carry in and pickup the complete notebook personally, you are responsible for
all shipment expense incurred. Individual modules are not accepted. This part
of the Warranty is for international travelers only. If you are within the country of
purchase, this Limited International Warranty does not apply and you MUST

Product Registration is absolutely mandatory in order to receive GSM service..

return the product(s) to the original vendor.

To register, please fill-in the following information on the Registration Webpage
at http://www.asus.com.tw/register/warranty/index.htm:

Serial number of notebook

•

• Name of vendor

Purchase date

•

Owner information (name, address, phone, etc.)

•

Other information

•

For the detailed GSM contact information (e.g., company name, contact
person/division, telephone number, FAX number, address) in any specific
country, please first register your ASUS notebook at the Registration Webpage,
then send an e-mail with the notebook's serial number, and the country in
which you request GSM service to [e-mail]
notebook PC registration is verified, we will reply to you the detailed GSM
contact information of the specific country you requested.

General Step-by-Step GSM Service Procedure for GSM End Users

1.

When you are traveling outside of your purchasing country and need service,
please send your defective ASUS notebook in whole with your "sales receipt or
invoice" to the local GSM at your own expense. You are responsible for
backing up all important data stored in your HDD before requesting for GSM
service. ASUS and ASUS GSM will not be liable for any data loss during
service.

. After your

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ASUS SERVICE POLICY

2. Upon receiving your defective product(s), GSM is expected to finish the repair

within 2 working days, provided needed spare parts are available. The warranty
covers defective workmanship and materials of ASUS notebook for a fixed
period of time according to the previous chart, under normal use upon
purchase. ASUS will pay for the service charges incurred.

3. After your notebook is fixed, you are requested to fill in the GSM Service

Report, which can be obtained from ASUS GSM, then return it to the ASUS
GSM.

Below is a brief list of the ASUS Global Service Members (GSM)
Country/City information:

Country Service Center Tel. No. N/B Series*

ASUS Branch Offices

Taiwan
Headquarters
Austria ASUS Service Center

China ASUSTeK COMPUTER

Germany ASUS COMPUTER GmbH
Italy ASUS ITALY S.r.L.
Holland ASUS HOLLAND B.V.
U.S.A ASUS COMPUTER

ASUS Notebook Service Members

Europe

Belgium Mechelen
Czech. Ostrava
Denmark Vejen

Finland
Greece Athens

Italy Milan
Hungary

Poland Katowice

Portugal Lisbon

Russia Moscow
Slovenia Ljubljana
Sweden

Switzerland Hunenberg
U.K. London

ASUSTeK COMPUTER
INC.

Austria

CHINA

INTERNATIONAL

Turku

Budapest
Budapest

Stockholm
Kungsbacka
Lomma

[phone] All

[phone] ext. 144 All

[phone] All

[phone] All
[phone] All except F7400
[phone] All
+1-877-918-ASUS All

[phone] All
[phone] All
[phone] F7400/ L7000/ M8000/

L8400

[phone] All
[phone] All

[phone] All except F7400
[phone]/104 All
[phone] /
[phone]
[phone] ext.
263
[phone]/
[phone]
+095-928-9717 All
[phone] F7400/L7000/L8400/M8000
[phone] All
[phone] All
[phone] All
[phone] All
[phone] ext.
255

All

F7400/ L7000/ M8000/
L8400
All

All

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ASUS SERVICE POLICY

Asia

Australia

Melbourne

Brisbane
Hong Kong Hong Kong
Indonesia Jakarta
Japan Tokyo
Malaysia

Kuala Lumpur

Kuala Lumpur

Penang
New Zealand

Christchurch

Auckland
Philippine Metro Manila
Saudi Arabia Riyadh
Singapore Singapore
Thailand

Bangkok

Bangkok
Turkey

Istanbul

[phone] All except P6, F7, L7, M8
[phone] All except P6300
[phone] All
[phone] F7400/L7000/M8000
[phone] All
[phone] All except P6300
[phone] L7000/F7400/M8000
[phone] L7000/F7400/M8000
[phone] All except P6300
[phone] All except P6, F7, M8, L7
[phone] All
[phone] All except P6, F7, L7, M8
[phone] All
[phone] F7400/L7000/M8000
[phone] F7400/L7000/M8000
[phone] ext.
126
[phone] All except P6, F7, L7, M8
[phone] All
[phone]

United Arab
Emirates

Istanbul

Dubai

Dubai

* The GSM is qualified to serve the specified Notebook Series here.

These contents are subject to change without notice.

All

All except
P6300/F7400/L7000/M8000

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ASUS SERVICE POLICY

Map of Service Locations

The illustration below points out the locations of ASUS notebook RMA repair center

SERVICE MAP

SUPPORT

MANUALS

WWW

and service channels. Please refer to any one of them for your service needs.

Figure 1-1 ASUS repair centers and service partner locations around the world.

ASUS Branch Service Repair Center
ASUS Global Service Members

Source of Support

There are many ways to obtain information and technical support for your notebook.
If you have any questions about the notebook, you may be able to find an answer from
any of the following sources.

The L3Tp Series Notebook User’s Manual and Software Installation Guide provide

complete instructions on how to use, install and operate your notebook. For any
technical issues, please check the two manuals first.

The World Wide Web provides complete information for the notebook. You

may obtain the latest product information and download the latest drivers and
BIOS revision. You may also read through the frequently asked questions
(Q&A) to see if someone else has had the same issue that you have experienced.

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ASUS SERVICE POLICY

Of course, you can also post your questions and/or concerns via newsgroup to
our technical support team for a quick response via the Internet.

ASUS Taiwan web site address is http://www.asus.com.tw
ASUS USA web site address is http://www.asus.com
ASUS Germany web site address is http://www.asuscom.de
ASUS Japan web site address is http://www.asus.co.jp
ASUS China web site address is http://www.asus.com.cn

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