Asus B1A Service Manual A1

ASUS SERVICE POLICY

ASUS Service Policy

This chapter provides a general overview of
the service policy for the ASUS B1A (ID1)
Series Notebook and service-related
administrative information.

A

unlikely event that the notebook fails in operations and/or components,
where service and support are deemed necessary to rectify the situation,
please carefully read through the following chapter for all information you
need to obtain service and support. In addition, ASUS will continue to
improve upon the service channel and all service-related materials in
order to uphold our commitment to the ultimate service quality.

As a valued customer, you are entitled to excellent and expeditious
service provided by ASUSTeK Computer Inc. This service manual is
designed to better enhance your service experience with the notebook
and to provide clear, concise and detailed information in regards to the
service aspects of our product.

This chapter includes the following items:

• ASUS Service Policy Overview

• ASUS Branch Service Repair Centers

• Worldwide Service Channel – Global Service Members

• Map of Service Locations

• Source of Support

Chapter

sus B1A Series Notebook is designed with the highest quality and
the best technology available. Thorough testing and extensive
quality control are always enforced to ensure the ultimate
product quality and customer satisfaction. However, in the

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ASUS SERVICE POLICY

SERVICE

POLICY

ASUS Service Policy Overview

All ASUS B1A products, including the notebook itself, component and
accessories, will be covered by the standard one-year manufacturer’s
warranty. For all ASUS customers, including distributors, resellers and
system integrators, ASUS offers replacement and repair, free of charge,
given that the product is still within the one-year warranty period
provided by ASUS. The repaired product will be returned within two
weeks upon the receipt and damages caused by improper use will void
the warranty.

To receive a prompt response, we highly recommend you to contact the
ASUS technical support (TSD) and authorized service repair centers first.
The highly trained technical support engineers at any repair centers and
branch offices will usually answer your questions within a day.

For regular end-users that have purchased ASUS products, ASUS will
provide service and repair via distributors, resellers and system
integrators only. Since we do not sell our products to end-users directly,
regular end-users must obtain service and repair from their original
vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and
difficult for us to directly provide support to every single end-user due to
locale and resource constraints. To remedy and better enhance the
service experience, we have furnished design reviews, compatibility tests
and reliability tests to make sure our products have the best quality and
compatibility.

ASUS provides proficient support and service solutions to owners of the
notebook. You may find support and service for your notebook from any
one of the authorized ASUS service channels. You may also directly
contact ASUS offices around the world to obtain fast and responsive
technical support or service. We offer the RMA policy at ASUS authorized
service channels on all ASUS mobile products, as long as the products are
still covered under the one-year warranty. The maximum turn around
time is 14 working days for each individual customer RMA case
(maximum 50 pieces per shipment, since the date of receiving to the date
of shipping out, waiting for the regular shipment is excluded). For those
quantity over 50 pieces the RMA return may be delayed.

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ASUS SERVICE POLICY

SERVICE

CENTERS

TAIWAN HQ

USA

ASUS Branch Service Repair Centers

The following is a list of all ASUS Branch service repair centers.

ASUSTeK Computer Inc.

Address: 150, Li-Te Rd., Peitou, Taipei, Taiwan, R.O.C.
Tel: [phone]
Fax: [phone]
Marketing Information: [e-mail]
Technical Support:

E-mail: Please post your question on the corresponding ASUS news

server at:

http://www.asus.com.tw/Company/support-news.html

WWW: http://www.asus.com.tw
FTP: ftp://ftp.asus.com.tw

ASUS COMPUTER INTERNATIONAL

Address: 6737 Mowry Ave., Mowry Business Center Bldg. 2, Newark,
CA 94560
Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]

Technical Support:

E-mail: [e-mail]
WWW: http://www.asus.com
FTP: ftp://ftp.asus.com/pub/ASUS

ASUS COMPUTER GmbH GERMANY

Address: Harkortstr. 25, 40880 Ratingen, BRD., Germany
Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]

Technical Support:

E-mail: http://www.asuscom.de/de/support
WWW: http://www.asuscom.de
FTP: ftp://ftp.asuscom.de/pub/ASUSCOM

(for online support)

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ASUS SERVICE POLICY

HOLLAND

CHINA

JAPAN

AUSTRIA

ASUS Holland B.V.

Technical Support:

Tel: [phone]
Fax: [phone]
E-mail:[e-mail]
WWW: http://www.asus.com.tw/
FTP: ftp://ftp.asus.com.tw/pub/ASUS

(Notebook only)

ASUSTeK CHINA

Address: Unit B, 13th Floor, Building F, Fu Hua Mansion, Chaoyangmen
North Avenue No. 8, Dong Cheng District, Beijing, China
Tel: [phone]
Fax: [phone]
Technical Support:

E-mail: [e-mail]
WWW: http://www.asus.com.cn
FTP: ftp://ftp.asus.com.cn/pub/ASUS

ASUS COMPUTER JAPAN

Address: 89-4 Shinminato, Mihama-Ku, Chiba-Shi, Chiba 〒261-0002,
Japan.

Tel: [phone]
Fax: [phone]
WWW: www.asus.co.jp

ASUS Service Center

Address: NDS Nowotny Datensysteme Alau Service Center Austria
Linierstrasse 237, A-1140 Vienna Austria

Tel: [phone]
Fax: [phone]

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ASUS SERVICE POLICY

WORLDWIDE

CHANNELS

Worldwide Service Channels –

Global Service Members

ASUS has officially announced the GSM (Global Service Member)
Program to provide International Warranty Service for notebook PC
products on the 1st of September, 1999. Globe Service Member Program
is designed to provide international travelers who travel outside the
country of purchase, with satisfactorily performed services of their ASUS
notebooks within warranty. The Globe Service Member Program is
available in countries where ASUS has Global Service Members.

The GSM Program is invalid

• In countries where ASUS does not have an authorized Global Service

Member.

•

In countries in which the ASUS Notebook is purchased.

If there is no GSM service center nearby, please call ASUS Headquarters in
Taiwan to see if other ways can be arranged. This document describes the
general GSM service for ASUS notebooks, including P6000 Series, F7400
Series, L7000 Series, M8000 Series, S8200 A (ID1) Series, A1B (ID2)
Series ,M1A Series ,T9A Series , B1A Series and any future models
manufactured by ASUSTeK COUMPUTER INC. (ASUS). This includes:

ASUS Notebook Standard Warranty



• Full Labor and Parts Warranty

Limited Software Warranty

•

Limited International Warranty with GSM

•

 Product Registration
 General Step-by-Step Service Procedure for GSM End Users

ASUS Notebook Standard Warranty includes "Full Labor and Parts
Warranty", "Limited Software Warranty", and "Limited International
Warranty" which are individually described below.

1. "FULL LABOR AND PARTS WARRANTY": ASUS warrants its

notebook products, including the battery and accessories you have
purchased from ASUS, against defects in material and workmanship
under normal use for a fixed period of time according to the chart
below in labor and parts. This part of the Warranty is voided if the
defect is caused by external force or user misuse/abuse.

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ASUS SERVICE POLICY

0.5 year
1 year Y Y Y Y

* "Drives" including HDD, CD-ROM drive, DVD-ROM drive, FDD, and
LS-120.
** "OTHERS" including PCBs, mechanical parts, and other accessories.

In case of any hardware failures, you are REQUIRED to return the notebook
product(s) to the original place of purchase for services. If you are travel
outside the country of purchase, you may return (ship-in or carry-in) the
product(s) to an ASUS-GSM service center, at your shipping expense if
incurred.

LCD CPU

SO-DIM
M

Drives* Battery

Y

OTHERS*
*

Y

"LIMITED SOFTWARE WARRANTY": Preinstalled software is NOT

2.

part of the ASUS Notebook Standard Warranty. ASUS only warrants
that the preinstalled software is in normal working order under
MicrosoftR¡¦s End User License Agreement (EULA). ASUS is only
responsible for INSTALLATION, NOT CONFIGURATION, of the
preinstalled software. In addition, ASUS is NOT responsible for any
software you installed onto the system and any damages it incurs. For
software issues, you should seek assistance from software vendors.

3. "LIMITED INTERNATIONAL WARRANTY": When traveling out of

the original country of purchase, in which servicing by the original
vendor is not possible, you are granted the right to send the defected
notebook product(s) to a member of ASUS GSM NETWORK nearest
your current location. If you cannot carry in and pickup the complete
notebook personally, you are responsible for all shipment expense
incurred. Individual modules are not accepted. This part of the
Warranty is for international travelers only. If you are within the
country of purchase, this Limited International Warranty does not
apply and you MUST return the product(s) to the original vendor.

Product Registration is absolutely mandatory in order to receive GSM
service..

To register, please fill-in the following information on the Registration
Web page at http://www.asus.com.tw/register/warranty/index.htm

• Serial number of notebook

• Name of vendor

Purchase date

•

• Owner information (name, address, phone, etc.)

• Other information

For the detailed GSM contact information (e.g., company name,
contact person/division, telephone number, FAX number, address) in

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:

ASUS SERVICE POLICY

any specific country, please first register your ASUS notebook at the
Registration Web page, then send an e-mail with the notebook's serial
number, and the country in which you request GSM service to

[e-mail]

verified, we will reply to you the detailed GSM contact information of
the specific country you requested.

General Step-by-Step GSM Service Procedure for GSM End Users

. After your notebook PC registration is

When you are traveling outside of your purchasing country and need

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service, please send your defective ASUS notebook in whole with your
"sales receipt or invoice" to the local GSM at your own expense. You
are responsible for backing up all important data stored in your HDD
before requesting for GSM service. ASUS and ASUS GSM will not be
liable for any data loss during service.

Upon receiving your defective product(s), GSM is expected to finish

2.

the repair within 2 working days, provided needed spare parts are
available. The warranty covers defective workmanship and materials
of ASUS notebook for a fixed period of time according to the previous
chart, under normal use upon purchase. ASUS will pay for the service
charges incurred.

After your notebook is fixed, you are requested to fill in the ¡§GSM

3.

Service Report¡¨, which can be obtained from ASUS GSM, then return
it to the ASUS GSM.

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ASUS SERVICE POLICY

Below is a brief list of the ASUS Global Service Members (GSM)
Country/City information:

Country Service Center Tel. No. N/B Series*

ASUS Branch Offices

Taiwan
Headquarters

Austria ASUS Service Center

China ASUSTeK COMPUTER

Germany ASUS COMPUTER

Italy ASUS ITALY S.r.L. [phone] All except F7400
Holland ASUS HOLLAND B.V. [phone] All
U.S.A ASUS COMPUTER

ASUS Notebook Service Members

Europe

Belgium Mechelen [phone] All
Czech. Ostrava [phone] All
Denmark Vejen [phone] F7400/ L7000/ M8000/

Finland Turku [phone] All
Greece Athens [phone] All
Italy Milan [phone] All except F7400

Poland Katowice [phone]

Portugal Lisbon [phone]/

Russia Moscow +095-928-9717 All
Slovenia Ljubljana [phone] F7400/L7000/L8400/M8000
Spain Madrid [phone] All
Sweden

Switzerland Hunenberg [phone] All
U.K. London [phone]

ASUSTeK COMPUTER
INC.

Austria

CHINA

GmbH

INTERNATIONAL

Budapest [phone]/104 All Hungary
Budapest [phone] /

[phone]

ext. 263

[phone]

Stockholm [phone] All
Kungsbacka [phone] All
Lomma [phone] All

ext. 255

[phone] All

[phone] ext.
144

[phone] All

[phone] All

+1-877-918-ASUS All

L8400

All

F7400/ L7000/ M8000/
L8400

All

All

All

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ASUS SERVICE POLICY

Asia

Australia Brisbane [phone] All except P6300
Sydney [phone]

L7000/L8400/A1000

[phone]

Hong Kong Hong Kong [phone] All
Indonesia Jakarta [phone] F7400/L7000/M8000
Japan Tokyo [phone] All
Malaysia

Kuala Lumpur [phone] All except P6300
Kuala Lumpur [phone] L7000/F7400/M8000
Penang [phone] L7000/F7400/M8000

New

Christchurch [phone] All except P6300

Zealand
Philippine Metro Manila [phone] All
Singapore Singapore [phone] All

Bangkok [phone] F7400/L7000/M8000 Thailand
Bangkok [phone] F7400/L7000/M8000

Turkey Istanbul [phone]

All

ext. 126

United Arab

Dubai [phone] All

Emirates

Africa

South

Midrand [phone] All except P6300

Africa

* The GSM is qualified to serve the specified Notebook Series here.

These contents are subject to change without notice.

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ASUS SERVICE POLICY

SERVICE MAP

Map of Service Locations

The illustration below points out the locations of ASUS notebook RMA
repair center and service channels. Please refer to any one of them for
your service needs.

Figure 1-1 ASUS repair centers and service partner locations around the world.

ASUS Branch Service Repair Center
ASUS Global Service Members

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ASUS SERVICE POLICY

SUPPORT

MANUALS

WWW

TELEPHONE

Source of Support

There are many ways to obtain information and technical support for your
notebook. If you have any questions about the notebook, you may be
able to find an answer from any of the following sources.

The T9A Series Notebook User’s Manual and Software Installation Guide
provide complete instructions on how to use, install and operate your
notebook. For any technical issues, please check the two manuals first.

The World Wide Web provides complete information for the notebook.
You may obtain the latest product information and download the latest
drivers and BIOS revision. You may also read through the frequently
asked questions (Q&A) to see if someone else has had the same issue
that you have experienced. Of course, you can also post your
questions and/or concerns via newsgroup to our technical support
team for a quick response via the Internet.

ASUS Taiwan web site address is http://www.asus.com.tw
ASUS USA web site address is http://www.asus.com
ASUS Germany web site address is http://www.asuscom.de
ASUS China web site address is http://www.asus.com.cn

Telephone Support can be furnished by our technical support department
at our headquarter in Taiwan or any one of our branch offices, should you
feel the need to directly speak to an ASUS technical support engineer for
any of your service needs.

ASUS Taiwan Tel: [phone]
ASUS USA Tel: [phone]
ASUS Germany Tel: [phone]
ASUS Holland Tel: [phone]
ASUS China Tel: [phone]

FAX

FAX Support can also be provided if you would like to fax us your
questions.
ASUS Taiwan Fax: [phone]
ASUS USA Fax: [phone]
ASUS Germany Fax: [phone]
ASUS Holland Fax: [phone]
ASUS China Fax: [phone]

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