Asus B1A Service Manual A1

ASUS SERVICE POLICY

ASUS Service Policy

This chapter provides a general overview of
the service policy for the ASUS B1A (ID1)
Series Notebook and service-related
administrative information.

A

unlikely event that the notebook fails in operations and/or components,
where service and support are deemed necessary to rectify the situation,
please carefully read through the following chapter for all information you
need to obtain service and support. In addition, ASUS will continue to
improve upon the service channel and all service-related materials in
order to uphold our commitment to the ultimate service quality.

As a valued customer, you are entitled to excellent and expeditious
service provided by ASUSTeK Computer Inc. This service manual is
designed to better enhance your service experience with the notebook
and to provide clear, concise and detailed information in regards to the
service aspects of our product.

This chapter includes the following items:

• ASUS Service Policy Overview

• ASUS Branch Service Repair Centers

• Worldwide Service Channel – Global Service Members

• Map of Service Locations

• Source of Support

Chapter

sus B1A Series Notebook is designed with the highest quality and
the best technology available. Thorough testing and extensive
quality control are always enforced to ensure the ultimate
product quality and customer satisfaction. However, in the

1 - 1

ASUS SERVICE POLICY

SERVICE

POLICY

ASUS Service Policy Overview

All ASUS B1A products, including the notebook itself, component and
accessories, will be covered by the standard one-year manufacturer’s
warranty. For all ASUS customers, including distributors, resellers and
system integrators, ASUS offers replacement and repair, free of charge,
given that the product is still within the one-year warranty period
provided by ASUS. The repaired product will be returned within two
weeks upon the receipt and damages caused by improper use will void
the warranty.

To receive a prompt response, we highly recommend you to contact the
ASUS technical support (TSD) and authorized service repair centers first.
The highly trained technical support engineers at any repair centers and
branch offices will usually answer your questions within a day.

For regular end-users that have purchased ASUS products, ASUS will
provide service and repair via distributors, resellers and system
integrators only. Since we do not sell our products to end-users directly,
regular end-users must obtain service and repair from their original
vendor(s). We appreciate every single customer and would like to
provide best service for each person. However, it is very inefficient and
difficult for us to directly provide support to every single end-user due to
locale and resource constraints. To remedy and better enhance the
service experience, we have furnished design reviews, compatibility tests
and reliability tests to make sure our products have the best quality and
compatibility.

ASUS provides proficient support and service solutions to owners of the
notebook. You may find support and service for your notebook from any
one of the authorized ASUS service channels. You may also directly
contact ASUS offices around the world to obtain fast and responsive
technical support or service. We offer the RMA policy at ASUS authorized
service channels on all ASUS mobile products, as long as the products are
still covered under the one-year warranty. The maximum turn around
time is 14 working days for each individual customer RMA case
(maximum 50 pieces per shipment, since the date of receiving to the date
of shipping out, waiting for the regular shipment is excluded). For those
quantity over 50 pieces the RMA return may be delayed.

1 - 2

ASUS SERVICE POLICY

SERVICE

CENTERS

TAIWAN HQ

USA

ASUS Branch Service Repair Centers

The following is a list of all ASUS Branch service repair centers.

ASUSTeK Computer Inc.

Address: 150, Li-Te Rd., Peitou, Taipei, Taiwan, R.O.C.
Tel: [phone]
Fax: [phone]
Marketing Information: [e-mail]
Technical Support:

E-mail: Please post your question on the corresponding ASUS news

server at:

http://www.asus.com.tw/Company/support-news.html

WWW: http://www.asus.com.tw
FTP: ftp://ftp.asus.com.tw

ASUS COMPUTER INTERNATIONAL

Address: 6737 Mowry Ave., Mowry Business Center Bldg. 2, Newark,
CA 94560
Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]

Technical Support:

E-mail: [e-mail]
WWW: http://www.asus.com
FTP: ftp://ftp.asus.com/pub/ASUS

ASUS COMPUTER GmbH GERMANY

Address: Harkortstr. 25, 40880 Ratingen, BRD., Germany
Tel: [phone]
Fax: [phone]
Marketing Information:

E-mail: [e-mail]

Technical Support:

E-mail: http://www.asuscom.de/de/support
WWW: http://www.asuscom.de
FTP: ftp://ftp.asuscom.de/pub/ASUSCOM

(for online support)

1 - 3

ASUS SERVICE POLICY

HOLLAND

CHINA

JAPAN

AUSTRIA

ASUS Holland B.V.

Technical Support:

Tel: [phone]
Fax: [phone]
E-mail:[e-mail]
WWW: http://www.asus.com.tw/
FTP: ftp://ftp.asus.com.tw/pub/ASUS

(Notebook only)

ASUSTeK CHINA

Address: Unit B, 13th Floor, Building F, Fu Hua Mansion, Chaoyangmen
North Avenue No. 8, Dong Cheng District, Beijing, China
Tel: [phone]
Fax: [phone]
Technical Support:

E-mail: [e-mail]
WWW: http://www.asus.com.cn
FTP: ftp://ftp.asus.com.cn/pub/ASUS

ASUS COMPUTER JAPAN

Address: 89-4 Shinminato, Mihama-Ku, Chiba-Shi, Chiba 〒261-0002,
Japan.

Tel: [phone]
Fax: [phone]
WWW: www.asus.co.jp

ASUS Service Center

Address: NDS Nowotny Datensysteme Alau Service Center Austria
Linierstrasse 237, A-1140 Vienna Austria

Tel: [phone]
Fax: [phone]

1 - 4