ARRIS 2WI38HG User Manual
iNID User Guide
Release 1.0
Notice to Users
©2008 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machinereadable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND
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IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
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The software described herein is governed by the terms of a separate user license agreement.
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other names may be trademarks of their respective owners.
5100–000613–000 Rev B
Contents
Introducing the iNID System
i38HG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
iPSU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
i3802V . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Service Provider Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Subscriber Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installing Your i38HG
Determining Wireless Access Points Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Avoiding Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Avoiding Obstructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting the Data Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting the Power Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting Your Computer to the i38HG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting via Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connecting via Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Configuring non-2Wire Wireless Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting up System Information
Meeting Web Browser Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Navigating the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Setting up Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring Local Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Configuring Wireless Network
Selecting the Wireless Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Setting up the Wireless Network Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Securing your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Allowing Devices with MAC Address Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Allowing all Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Allowing Individual Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Blocking Devices with MAC Address Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Blocking all Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Blocking Individual Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Customize Private Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Configuring Wi-Fi Protected Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configuring Firewall
Hosting an Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing Hosted Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Defining a New Application Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Adding Multiple Definitions to a Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Deleting Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Allowing all Applications (DMZplus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Stopping DMZplus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Customizing Firewall Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
iii
iNID User Guide
Working with the Power Supply Unit
Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Enabling the Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Disabling the Alert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Configuring VoIP Services
Configuring LAN Devices
Configuring your LAN Publicly Routed Subnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Configuring DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Allocating IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Finding Solutions
Viewing Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Viewing the Wireless AP Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Viewing the HPNA Coax Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Viewing the HPNA Phone LIne Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Viewing Individual DSL and Aggregate Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Viewing the VoIP Service Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Viewing Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing Events Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Viewing System Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Viewing Firewall Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Viewing Upgrade Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Regulatory Information
iv
Introducing the iNID System
The Intelligent Network Device (iNID) system comprises three components: i38HG (inside unit), iPSU (power
supply unit), and i3802V (outside unit). These components are dependent on each other and do not have
standalone functions. Using these components together provide triple-play service (voice, data, and video)
to your home.
i38HG
The i38HG is the unit that goes inside your home and can be installed by you or your service provider.
Working together with the i3802V, the i38HG is a home networking hub that provides an 802.11b/g
Wi-Fi access point and Ethernet switch functions for connecting personal computers and other in-home
networked devices to the service provider’s network. The i38HG has four Ethernet ports for directly
connecting computers or devices.
The i38HG includes an integrated wireless access point that allows you to roam wirelessly throughout the
home or office. 2Wire high-powered wireless technology virtually eliminates wireless “coldspots” in the
home. The i38HG high-power 400mW transmitter ensures that you benefit from increased wireless
bandwidth throughout the coverage area. In addition, the i38HG employs a special triple antenna design.
The third antenna is used only for transmitting packets, thus mitigating the power loss associated with
switching the antenna use back and forth between transmit and receive. This results in greater access
point sensitivity, as antenna placement can be better optimized with a dedicated set of receive-only
antennas.
To expand the wireless coverage in a home or add additional Ethernet ports in different locations in the
home, you can connect up to eight i38HG devices to different in-home phone outlets. Each i38HG is
automatically configured to operate on the same wireless network, and can be centrally configured and
managed at http://gateway.2wire.net.
Note: Contact your service provider for information to implement multiple
i38HG devices.
Figure 1 shows the i38HG indicators and Table 1 describes their functions.
1
iNID User Guide
NID
ETHERNET
WIRELE
SS
LINE
1
L
IN
E 2
S
E
R
VI
CE
POWER
B
ROADB
AN
D
i3
8
HG
Figure 1: i38HG Indicators
Table 1: i38HG Indicators Description
Indicators Description
POWER The
POWER indicator turns red when the power is first applied, and changes to
green within two minutes of power application.
• Constant green indicates that power is on.
• Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another
malfunction (for example, alarm) has occurred.
ETHERNET • Solid green indicates that a device (such as a computer) is connected to an
ETHERNET port.
• Flickering green indicates that inbound activity from devices is associated with
the Ethernet port. The flickering of the light is synchronized to the actual data
traffic.
WIRELESS • Solid green indicates that there is wireless activity associated to a specific
access point.
• Flickering green indicates that there is inbound activity. The flickering of the
light is synchronized to the actual data traffic.
LINE 1 and LINE 2 • Solid green indicates that the associated VoIP line has been registered with a
SIP proxy server.
• Flashing green indicates that a telephone is off-hook on the associated VoIP
line.
NID Solid green indicates that the link between the i38HG and i3802V is healthy.
2
Introducing the iNID System
Table 1: i38HG Indicators Description (Continued)
Indicators Description
BROADBAND This indicator shows the i3802V VDSL status.
− Constant green indicates successful broadband connection and no
interruption in Internet access.
− Flashing green indicates that the i3802 is attempting to establish a
broadband connection.
− Flashing green and red indicate that the broadband connection has failed
to establish for three consecutive minutes.
− Red indicates that there is no DSL signal.
SERVICE • Constant green indicates that the i3802V has a WAN IP address from DHCP
and the broadband connection is up.
• Flashing green indicates that the i3802V is attempting to be authenticated.
• Red indicates that the i38HG has failed to receive an IP address assignment
from the network.
iPSU
Caution: To reduce the risk of fire, use 26 AWG or larger telecommunication
line wire for the power supply connection.
The Power Supply Unit (iPSU) supplies power to the i3802V and is installed by your service provider. The
iPSU optimum operating temperature is between –5
i3802V, the iPSU must be installed in a sheltered area — either inside the garage or home. If the iPSU is
equipped with a backup battery, during a temporary AC power outage, the power source is switched to the
battery without interruption of the voice-over-IP service. When the AC power is restored, the power source is
switched back to the AC power supply. The switchover between the AC power supply and the battery is
automatic and instantaneous.
The iPSU itself requires no regular maintenance; however, the battery inside the iPSU requires periodic
replacement. Refer to the Working with the Power Supply Unit section for instructions to replace the backup
battery. Figure 2 shows the location of the two indicators and two buttons on the power supply unit;
Table 2 lists and describes their functions.
o
C to +50o C, ambient (23.0o F to 122o F). Unlike the
Figure 2: iPSU Indicators and Buttons Location
3
iNID User Guide
Note: The battery provides power for voice over IP services during a power
outage. You are responsible to monitor and replace the battery when needed.
Your service provide does not monitor the battery and is not responsible for
its replacement.
Table 2: Power Supply Unit Indicators and Buttons
Indicators and
Buttons Description
Reset — Button A
Reset button is located on the upper left side panel, identifiable by a
surrounding red circle. When pressed for up to 9 seconds, the
Reset button
reboots the outside unit. If the button is pressed for 10 or more seconds, it resets
the outside unit to the factory default settings.
Note: Do not press the Reset button unless you are instructed to do so. Doing so
may reset the outside unit to the factory default settings -- that means you will
lose your personal settings.
POWER • Solid green indicates that the power supply is running on AC power.
• Off indicates that the power supply is not receiving power from either AC or
the battery.
• Flashing red indicates that the power is provided by the backup battery or that
the outside unit is not yet communicating with the iPSU.
SILENCE ALARM —
Button
The
SILENCE ALARM button is located between POWER and BATTERY indicators.
• If AC power is interrupted for any reasons, a continuous tone indicates that
the power supply is running on the backup battery. Pressing the
ALARM
button within 15 seconds immediately silences the audio alert. (The
SILENCE
tone stops automatically after 15 seconds.)
• When the battery needs replacing, a chirp sounds intermittently unless you
press the button to silence it for 12 hours. The chirp resumes after 12 hours
if the battery is not replaced.
BATTERY • Solid green indicates that the battery is installed and functioning properly.
• Off indicates that no battery is installed.
• Flashing red indicates that the battery needs to be replaced.
Note: The BATTERY indicator works properly only when the i38HG is connected to
and communicates with the i3802V.
4
Introducing the iNID System
POWER
VDSL 1
VDSL 2
DATA
COAX
LINE 1
LINE 2
ETHERNET
BATTERY
POWER
VDSL 1
VDSL 2
DATA
COAX
LINE 1
LINE 2
ETHERNET
BATTERY
i3802V
The i3802V is the gateway that acts as the network interface device. It is installed by your service provider
on the outside of your home. The i3802V includes a broadband interface and high-speed coaxial and phone
line network capabilities to deliver data service to the home. The i3802V has two accessible areas: one for
service provider personnel and the other for subscribers.
Service Provider Access
The service provider access area is locked and can be opened only by the service provider personnel. The
i3802V has two cable entries providing wiring from the service provider and to inside your home. The left
entry provides cable connection from the service provider to the i3802V. The right entry provides wiring that
feeds the inside of your home and power connection for the power supply unit.
Subscriber Access
As the name implies, the subscriber area is accessible by you. This panel displays indicators that show the
i3802V operational status. Some indicators on the i3802V have the same functions as those on the
i38HG, where you can view the status inside your home. Figure 3 shows the indicators location and Table 3
describes their status. The subscriber area is fastened with a screw that you can unfasten with any
flat-blade screwdriver. To prevent any unauthorized access, you can also lock it with any common household
locking devices (such as padlocks or a combination lock).
Figure 3: iNID Indicators Location
5
iNID User Guide
Table 3: i3802V Outside Unit Indicators Status
Indicators Description
POWER The
VDSL 1 and VDSL 2 These two indicators flash after 60 seconds of power application for 1 to 2
POWER indicator turns red when the power is first applied, and changes to
green within two minutes of power application.
• Constant green indicates that power is on and initialization has been
completed successfully.
• Flashing green indicates that the iNID is booting.
• Red indicates that a Power-On Self-Test (POST) failure (unbootable) or another
malfunction (for example, alarm) has occurred during self initialization.
minutes and cycle three times.
• Solid green indicates that the broadband connection is trained.
• Flashing green indicates that the broadband connection is being attempted
(DSL attempting to synchronize).
• Alternating flashing green and steady red indicate that the broadband
connection fails to establish for more than three consecutive minutes. This
pattern continues until the broadband connection is successfully established.
• Flashing red indicates that there is no DSL signal on the line.
Note: The BROADBAND indicator on the i38HG mirrors one or both of the VDSL
indicators, whichever is in the “best” state.
DATA • Solid green indicates that an IU (i38HG) is connected via HPNA.
• Flashing green indicates that the iNID is attempting IEEE 802.1b/g
authentication or attempting to obtain DHCP information.
• Red indicates that the iNID failed to be IP connected (no DHCP response, and
so forth).
Note: This indicator is the mirrored SERVICE indicator on the i38HG.
COAX • Solid green indicates that a device is connected (such as a Set Top Box).
• Flickering green indicates that there is inbound activity associated with the
COAX port. The flickering of the light is synchronized to the actual data traffic.
• Red indicates that a device failed to be authenticated or successfully
connected.
LINE 1 and LINE 2 • Solid green indicates that the associated VoIP line has been registered with
the network and ready for use.
• Flashing green indicates that a telephone is in use on the associated VoIP
line.
Note: These two indicators are mirrored LINE 1 and LINE 2 indicators on the
i38HG.
6
Introducing the iNID System
Table 3: i3802V Outside Unit Indicators Status (Continued)
Indicators Description
ETHERNET • Solid green indicates that a device (such as a computer) is connected to the
ETHERNET port.
• Flickering green indicates there is inbound activity from devices connected to
the Ethernet port. The flickering of the light is synchronized to the actual data
traffic.
BATTERY • Solid green indicates that the AC power is connected and healthy.
• Flashing red indicates that the backup battery is used for power.
Note: Call your service provider if any i3802V indicators signify failures. Do
not attempt to repair the i3802V as the unit must be serviced by your
provider.
7
iNID User Guide
8
Installing Your i38HG
i38HG
Data Cable
Power Adapter
Ethernet Cable
NID
ETHERNET
WIRELESS
LINE
1
LI
NE
2
SERVIC
E
P
OWER
BROAD
B
AN
D
i38HG
Before installing the i38HG, review the package content and ensure that you have available the items
shown in Figure 4.
Figure 4: i38HG Package Content
Note: The i38HG and the stand are packaged separately in the container.
You should place the i38HG on the stand.
This section provides instructions to connect the following cables and information on these topics:
• Determine a wireless location on page 10
• Connect the data cable on page 11
• Connect the power cable on page 12
• Connect your computer to the i38HG on page 12
• Configure non-2Wire wireless adapter on page 12
9
iNID User Guide
Determining Wireless Access Points Location
You can install additional i38HG to improve wireless coverage. The wireless signals are affected by many
items in common households. Reliability and performance are the major considerations when planning your
wireless network location.
Avoiding Interference
Wireless signals are subject to interference from other electronic devices including (but not limited to)
microwave ovens, cordless telephones, and garage door openers. Proper installation will minimize
interference. Place your i38HG at least 5 feet from cordless phones, microwaves, or other electronic
devices to avoid potential interference, and more than 6 inches away from television to avoid audio hissing
or static.
Note: Whenever possible, use the stand provided with the i38HG and install
it in the vertical position. If that is not possible, be sure that it is installed in
a manner that nothing can be stacked on the top of it. The i38HG generates
substantial amounts of heat and could possibly damage something that is
stacked on it.
Avoiding Obstructions
The wireless signal degrades with distance and obstructions (such as ceilings, walls, and furniture).
Consider the layout of your home or business when deciding where to place your i38HG.
• Consider where you will use your wireless devices when placing your i38HG. In a single-story building,
place the i38HG as high and as close to each wireless computer as possible. To minimize interference,
do not place the i38HG behind large objects or other obstructions.
• Place the i38HG in an open area where wireless range will not be directly affected by surroundings.
Wireless signal strength will be much stronger in an open area as opposed to an area with
obstructions.
• Keep the number of walls and ceilings between your i38HG and other devices on your network to a
minimum because the i38HG wireless signal can usually go through one or two walls before it loses
connectivity.
• Keep the i38HG away from any large metal objects. Because metal objects can reflect or obstruct
signals, wireless signal quality and speed may be adversely impacted.
• Place the i38HG near a window if you want to access the network outside of your home or business.
10
Connecting the Data Cable
D
A
TA
PO
WER
R
E
S
ET
L
O
C
A
L
E
T
H
E
R
N
E
T
i38HG
AC Power
Primary (Main)
Phone Wall Outlet
The data cable carries data from the i3802V to the i38HG.
Installing Your i38HG
Figure 5: Power and Data Cables Connection
1.
Connect one end of the data cable (green) to the line 1 outlet (Figure 5).
2. Connect the other end of the data cable to the DATA port (green) of your i38HG.
3. Observe NID, BROADBAND, and SERVICE indicators, they light green when the communication is
established between the i38HG and i3802V (within 1 minute).
Note: Refer to the Finding Solutions section if the indicator does not stay
green.
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iNID User Guide
D
A
T
A
PO
W
ER
R
E
SET
L
O
C
A
L
E
T
H
E
R
N
E
T
Computer
Ethernet Connection
i38HG
AC Power
Connecting the Power Cable
1. Connect one end of the power supply cable to the POWER port of your i38HG (Figure 4).
2. Connect the other end of power supply cable to a 3-prong AC electrical outlet.
Note: For safety reasons, do not modify electrical outlets that do not have a
3-prong plug with a 3-prong adapter.
3. Observe the POWER indicator; it flashes red once, followed by flashing green, then remains solid green.
Note: Refer to the Finding Solutions section if the indicator does not stay
green.
Connecting Your Computer to the i38HG
There are two ways to connect your computer to the i38HG: via Ethernet or wireless. With either connection,
the first computer you connect to the network is used to configure the i38HG for proper operation.
Connecting via Ethernet Ports
You can directly connect up to four computers to the i38HG using the Ethernet connection. Connect one
end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the i38HG and the other end
to the computer's Ethernet port (Figure 6).
You are now ready to start your system (refer to the Setting up System Information section).
Note: Your i38HG is shipped with an 6-foot Ethernet cable. Use a CAT5 cable
if you need additional or longer Ethernet cable.
Figure 6: Ethernet Connection
12
Installing Your i38HG
Connecting via Wireless
Your i38HG has an integrated wireless access point (AP) that enables you to connect your wireless-enabled
computers to your home network. By default, the i38HG is shipped with WPA-PSK enabled and a
preconfigured network name. Refer to the Configuring Wireless Network section to configure your wireless
network.
You can connect up to eight i38HGs (that is, APs) in your home. When multiple APs are detected, they are
automatically synchronized across all managed access points to create a single wireless network for easier
device connectivity. The default service set identifier (SSID) and wireless key is based on the last three
digits of the serial number on the first access point that was connected. If you have multiple APs installed,
refer to the label on your first installed AP only. All subsequent access points are automatically
synchronized with the default SSID or with any custom SSID you define subsequent to initial installation.
Most laptop computers are equipped with an internal 802.11b/g card. If your computer is not equipped
with an internal card, you can install an external wireless adapter for wireless networking. The 2Wire
wireless adapter provides a 2Wire Setup Wizard that automatically configures it to communicate with the
i38HG during setup. If you are using a non-2Wire wireless adapter, you must manually configure it to
communicate with the i38HG. Refer to the Configuring non-2Wire Wireless Adapters section to install a
wireless network adapter.
Configuring non-2Wire Wireless Adapters
If you are using a non-2Wire wireless adapter, you must manually configure it to communicate with the
i38HG. This section provides instructions to configure your adapter with WPA. You can use WEP if your
wireless adapter does not support WPA; however, this decreases the level of security provided for wireless
traffic.
1. Install and configure your wireless adapter according to the manufacturer’s instructions.
2. Use the network adapter configuration software or Windows network connection wizard to set the
network name (SSID) and encryption key (WPA).
3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the i38HG
serial number (for example, 2WIRE110), located on the bottom of your i38HG (Figure 7).
Note: If you have multiple APs, use the last three digits of the first i38HG
connected to the network.
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iNID User Guide
SN: 543811999110
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Figure 7: Wireless Network Name and Encryption Key Location
4.
Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your
i38HG, (for example, 4119627022).
Note: For Mac OS X users, you may need to enter the “$” character at the
beginning of the encryption key (for example, $4119627022).
14
Setting up System Information
After the i38HG is properly connected and the first time you access the i3802V user interface, it is a good
idea to set up the basic system information, such as password, date and time, and so forth. This section
provides instructions to change the following information:
• Password on page 18
• Date and time page 21
Meeting Web Browser Requirements
• Microsoft Internet Explorer 6.0 or higher
• Firefox 1.5 or higher
• Safari 2.0
15
iNID User Guide
1
2
3
4
5
Navigating the User Interface
Figure 8 shows the page when you enter http://gateway.2Wire.net as the URL into a compatible browser on
a computer connected to the i38HG or i3802V (refer to Meeting Web Browser Requirements on page 15).
This page contains 5 panes. The following section describes each pane that is indicated by the numbered
red arrow.
Figure 8: i3802V User Interface
16
Setting up System Information
1. The tab pane of the user interface contains the following four tabs that are arranged horizontally.
Clicking any of these tabs displays a page that enables you to access associated information.
− Home: The Home tab provides the most relevant information about your broadband service at a
glance. It also provides links to access more detailed information (Figure 8).
− Services: The Services tab provides links to view your voice line status.
− Settings: The Settings tab provides the most comprehensive system information. Clicking this tab
opens a page that provides sub-tabs to access other pages to configure your i38HG and view
system status.
− Site Map: The Site Map tab provides a textual view of the user interface. Clicking any links on this
page takes you directly to the page of interest.
2. The Summary pane displays the status of each service. Except the fourth icon, i3802V, you can click
other icons to directly access more information.
3. This pane displays the backup battery status. You can click Battery Info to directly access the page.
Notes: The backup battery status is displayed only if your iPSU is equipped
with one.
It is recommended to have a backup battery if you subscribe to voice-over-IP
services and is required to maintain voice-over-IP service during a power
outage.
4. The Home Network Devices pane displays all devices that are connected to the i38HG. You can click the
links to view the detailed information of the connected devices.
5. The Top Networking Features pane provides shortcuts to directly access the most commonly used
pages.
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iNID User Guide
Setting up Your Password
The default system password is automatically set five minutes after the iPSU is connected. You can find the
default system password on the iPSU front cover.
Setting a system password protects your i3802V settings from being modified or changed by someone who
has not been given permission to do so. After setting a system password, you will be required to enter it
whenever you attempt to access a configuration page (for example, when you try to change the broadband
connection settings).
To set up a password:
1. Enter http://gateway.2Wire.net as the URL; the Home page opens.
18
Setting up System Information
2. Click Settings or System Password from the Top Networking Features pane; the Settings page opens
displaying the system information and more sub-tabs.
Note: The above page is for reference only and is not fully displayed here.
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iNID User Guide
3. Click Password; the Administration Password page opens.
4. Select the password option:
− When
− When
Use Default System password is selected, no further action is required, go to Step 7.
Create or Edit a Custom Password is selected, continue with the next step.
Note: The default system password is printed on the iPSU front cover.
20
5. Enter the new password in the Enter New Password field.
Note: The password is case-sensitive and can contain a maximum of 31
alpha-numeric characters with no spaces.
6. Confirm the new password in the appropriate field.
Note: Although it is optional, it is strongly recommended that you enter a
password hint to remind you if you forget your password.
7. Click Save; your password is displayed on the System Information page.
Setting up System Information
Configuring Local Date and Time
You do not need to adjust the local date and time as they are set nightly by the service provider.
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iNID User Guide
22
Configuring Wireless Network
When the i38HG is properly installed, the wireless network is functional. Your i38HG is preconfigured with
settings that optimize wireless performance. It is recommended that you leave the default settings in place.
If you are knowledgeable with the wireless technology and want to modify the settings, this section provides
instructions to perform the following advanced configurations:
• Select the wireless access point on page 24
• Set up your wireless network name on page 25
• Secure your wireless network on page 26
• Customize personal wireless settings on page 36
• Configuring Wi-Fi Protection Setup on page 37
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iNID User Guide
If you have multiple
APs, the list
appears here.
Set up your wireless
network SSID.
Secure your
wireless network.
Selecting the Wireless Access Point
You can have up to eight access points (APs) in your home and each access point is automatically
synchronized. When multiple APs are detected, they are automatically displayed on the Wireless Access
Point List and Unique Settings page. Settings are synchronized across the managed APs to create a single
wireless network for easier device connectivity.
To select the access point:
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens.
Figure 9: Wireless Access Point List and Unique Settings Page
24
Configuring Wireless Network
3. Click the Enable checkbox next to the access point you want to enable.
Note: If you have only one access point, that access point is enabled by
default.
4. Select the channel (radio frequency band) the access point uses for your wireless network.
Note: It is best to select Auto because a channel is automatically selected
to minimize interference.
5. Select the power level for your wireless connection from the Power drop-down list. The default is
400 mW.
6. Click Save.
Setting up the Wireless Network Name
If you are in a densely populated area, or if you regularly connect to more than one wireless network (such
as one at work and one at home), it is good practice to give your wireless network a unique name, which
makes it easy to identify when you select the wireless network to which to connect. The default is
2WIREXXX, where XXX represents the last three digits of the serial number on the first access point that
was connected (for example, 2WIRE954).
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9).
3. Enter a name assigned to your wireless network in the Network Name (SSID) field.
This name appears next to on the Home page.
4. Enable or disable the broadcast of the SSID over the wireless network by selecting or deselecting the
checkbox.
Enabled is the default setting, which means that your SSID is visible to anyone who is scanning for a
network to which to connect.
Deselect the
Enable checkbox to help secure your wireless network by not announcing its presence.
Note: If you add a PC or device later, the wireless client will be unable to
scan and connect to your wireless network when the SSID broadcast is
disabled. You will need to manually add a wireless profile in the client device
to connect to the wireless network instead of selecting the SSID name from
a typical scan list.
5. Click Save.
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iNID User Guide
Enter your encryption key.
Securing your Wireless Network
There are two methods to secure your wireless network, using the encryption key or by blocking the Media
Access Control (MAC) address.
Caution: Wireless Security is enabled by default. Do not disable the security
authentication and security features; they protect your private data
transmission over the wireless link. Doing so may compromise the security of
your PCs or other devices and lead to theft of service or loss of bandwidth.
Using the Encryption Key
It is good practice to customize an encryption key for wireless communication. When it is defined, each
wireless client needs to have that encryption key to connect to your wireless network.
1. Open a Web browser and enter http://gateway.2Wire.net to access the 2Wire i3802V user interface.
2. Click on the Home page; the Wireless Access Point List and Unique Settings page opens (Figure 9).
3. Scroll down to the Security pane.
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