ARRIS 2W5111 Users Manual

INSTALLATION GUIDE

HomePortal Intelligent Gateway

5111NV

© 2011 Pace plc. All rights reserved.

Pace and the Pace logo are registered trademarks of Pace plc. All other trademarks are the property of their respective owners.

Pace provides no warranty with regard to this manual, the software, or other information contained herein, and hereby expressly
disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual, the software, or
such other information, in no event shall Pace be liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use
thereof.

05312011

5100-001094-000

Contents

Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2 Installing the Gateway . . . . . . . . . . . . . . . . . . . . . . . 6

Installing DSL filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing a DSL inline filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Installing a DSL wall filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Connecting the power adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting the gateway to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting computers to the gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting devices using a wired connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting devices using a wireless connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Configuring the gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Chapter 3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connection issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

LAN issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Voice issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Appendix A Regulatory Information. . . . . . . . . . . . . . . . . . . . . 16

Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

FCC/Industry Canada compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Part 15 of FCC rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

TIA 968 (Part 68 of FCC rules)/IC CS-03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

MPE/SAR/RF exposure information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Telecommunication cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Internal Telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Repairs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Location - electrical considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Location - environmental considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

3

Introduction 1

The Home Portal® 5111NV Intelligent Gateway is an advanced networking device that
can be installed by you or your service provider. This all-in-one device includes the
modem, router, wireless access point, firewall, and voice gateway.

The 5111NV supports ADSL, ADSL2, and ADSL2+ technology. It has four wired
Ethernet ports, 802.11b/g/n wireless networking, and voice capabilities.

POWER

43

Ethernet ports

ETHERNET

2

Status lights

RESET

1

HOME NETWORK

BROADBAND

ETHERNET

WIRELESS

PHONE 1

PHONE 2

USB

BROADBAND

SERVICE

USB port

Phone line port

DSL Broadband

port

Res e t butt on

USB

PHONE

LINES 1 & 2

DSL

Power port

5111NV

POWER

WPS button

Use WPS (Wi-Fi Protected Setup) to simplify the process of connecting wireless
devices to the network. For more information, go to the gateway configuration page at
http://192.168.1.254

4 Chapter 1 Introduction

Gathering items for installation

To install the gateway, you will need:

• Gateway

• Power adapter

• DSL cable

• Ethernet cable (optional), to connect a computer directly to the gateway using a

wired connection

• Phone cable (optional), for connecting voice telephone service

• Gateway stand (optional), for installing the gateway vertically

• DSL filter (optional), for each phone on the same line as the gateway

Finding a suitable location

Before you install the gateway, find an appropriate location for it. Set up the gateway
near the main computer or any other device that will connect to it through the wired
Ethernet ports.

The gateway also serves as a wireless access point, so you should consider the
wireless network when choosing the location for the gateway. Consider the following
when determining the location of the gateway:

• Place the gateway at least 5 ft (1.5 m) from cordless phones, microwave ovens, or

other electronic devices to avoid potential interference, and at least 6 in (15 cm)
from your television to avoid audio hissing or static.

• Place the gateway in an open area to minimize interference from its surroundings.

Wireless signal strength is much stronger in an open area than an area with
obstructions. In a single-story building, place the gateway as high and as close to
each wireless device as possible.

• Keep the gateway away from large metal objects. Metal objects can reflect or

obstruct signals, which can negatively impact wireless signal quality.

• Keep the gateway away from water sources like water coolers or aquariums.

Note: We recommend that you use the included stand to install the gateway vertically.
This prevents things from being stacked on top of it, which can block vents and cause
the gateway to overheat.

Chapter 1 Introduction 5

Installing the Gateway 2

Use the information in this chapter to connect the gateway to the Internet and to your
home network.

Wireless

connection

Phone

Phone cable

Phone cable

Power adapter

Ethernet cable

Wired

connection

4

3

ETHERNETETHERNET

21

HOME NETWORK

USB

PHONE

LINES 1 & 2

DSL

BROADBAND

RESET

POWER

To install the gateway, see the following:

1. “Installing DSL filters” on page 7

2. “Connecting the power adapter” on page 9

3. “Connecting the gateway to the Internet” on page 9

4. “Connecting computers to the gateway” on page 9

5. “Connecting phones” on page 11

6. “Configuring the gateway” on page 11

Phone
outlet

Power
outlet

6 Chapter 2 Installing the Gateway