ARRIS 2W5100 User Manual

INSTALLATION GUIDE

HomePortal Intelligent Gateway

5168N/5168NV
5138N/5138NV
5133N/5133NV
5108N/5108NV

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© 2011 Pace plc. All rights reserved.
Pace and the Pace logo are registered trademarks of Pace plc. All other trademarks are the property of their respective owners.
Pace provides no warranty with regard to this manual, the software, or other information contained herein, and hereby expressly

disclaims any implied warranties of merchantability or fitness for any particular purpose with regard to this manual, the software, or
such other information, in no event shall Pace be liable for any incidental, consequential, or special damages, whether based on tort,
contract, or otherwise, arising out of or in connection with this manual, the software, or other information contained herein or the use
thereof.

09162011

Contents

Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Gathering items for installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Finding a suitable location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Feature comparison. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Chapter 2 Installing the Gateway . . . . . . . . . . . . . . . . . . . . . . . 8

Installation overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Cabling overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Connecting the power adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting computers to the gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting devices using wired Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Connecting devices using wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Connecting the gateway to the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting using the DSL port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting using the Ethernet port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Connecting VoIP telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting an IPTV set-top box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Chapter 3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

LAN issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connection issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

VoIP issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Appendix A Regulatory Information. . . . . . . . . . . . . . . . . . . . .18

Declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

FCC/Industry Canada compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Part 15 of FCC rules/IC RSS-210 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

TIA 968 (Part 68 of FCC rules)/IC CS-03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

MPE/SAR/RF exposure information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

AC adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Telecommunication cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Internal telephone ports (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Repairs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Location – electrical considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Location – environmental considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

3

Introduction

The Home Portal® Intelligent Gateway provides high-speed Internet access,
integrated data applications, VoIP (Voice over Internet Protocol), and support for
wireless-wireline convergence. The gateway also offers other features such as:

Flexible networking

802.11b/g/n wireless access point with wired Ethernet ports for home networking. One
Gigabit Ethernet port is available for higher data transfer speeds.

Superior wireless experience

Wireless technology implemented on the gateway practically eliminates wireless “cold
spots” in your home.

Integrated Voice over IP (some models)

Built-in VoIP capabilities support today’s wireline voice needs. The gateway also
serves as the convergence point for service providers to offer wireline-wireless service
convergence. VoIP capabilities include full SIP ALG and back-to-back SIP user agent
(proxy) to support additional ATA adapters, GSM-UMA (3GPP), and IMS (SCCAN
Forum) Voice over Wi-Fi mobile phone support.

1

Super fast router

Fast data transfer speeds between your home network and the Internet. The router
distributes data seamlessly to all the compu ters on you r hom e network , withou t
compromising performance or speed.

Professional grade firewall

Detects and defends against common Internet threats (such as Distributed Denial of
Service attacks) using Stateful Packet Inspection. Use the gateway configuration tools
to set up common applications such as gaming or streaming video.

4 Chapter 1 Introduction

432

1

POWER

SERVICE

BROADBAND 2

BROADBAND 1

USB

PHONE 2

PHONE 1

HOME PNA

ETHERNET

WIRELESS

LOCAL ETHERNET

ETHERNET

USB VOICE 1 & 2POWER

RESET

DSLCABLE BROADBAND

Status lights

WPS button

Ethernet ports

USB port

Phone line port

DSL Broadband
port

Res e t butt on

Power port

Ethernet Broadb
port

Coaxial cable po

5100 series HomePortal Intelligent Gateway

Note: The ports and connectors may be slightly different on some models.

Chapter 1 Introduction 5

Gathering items for installation

To install the gateway, you will need:

•

Gateway

•

Power adapter

•

DSL cable

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Ethernet cable (optional), to connect a computer directly to the gateway using a
wired connection

•

Phone cable (optional), for connecting voice telephone service

•

Gateway stand (optional), for installing the gateway vertically

•

DSL filter (optional), for each phone on the same line as the gateway

Finding a suitable location

Before you install the gateway, find an appropriate location for it. Set up the gateway
near the main computer or any other device that will connect to it through the wired
Ethernet ports.

The gateway also serves as a wireless access point, so you should consider the
wireless network when choosing the location for the gateway. Consider the following
when determining the location of the gateway:

•

Place the gateway at least 5 ft (1.5 m) from cordless phones, microwave ovens, or
other electronic devices to avoid potential interference, and at least 6 in (15 cm)
from your television to avoid audio hissing or static.

•

Place the gateway in an open area to minimize interference from its surroundings.
Wireless signal strength is much stronger in an open area than an area with
obstructions. In a single-story building, place the gateway as high and as close to
each wireless device as possible.

•

Keep the gateway away from large metal objects. Metal objects can reflect or
obstruct signals, which can negatively impact wireless signal quality.

•

Keep the gateway away from water sources like water coolers or aquariums.

Note: We recommend that you use the stand provided with the gateway to install the
gateway in a vertical orientation, so that nothing can be stacked on top of it.

6 Chapter 1 Introduction

Feature comparison

The following table shows the differences among the various models that are
described in this document.

Model WAN interface Ethernet ports Wireless VoIP

5168NV uDSL* 4 x 10/100 802.11b/g/n

(2x2)

5168N uDSL* 4 x 10/100 802.11b/g/n

(2x2)

5138NV uDSL* 4 x 10/100 802.11b/g/n

(2x2)

5138N uDSL* 4 x 10/100 802.11b/g/n

(2x2)

5133NV uDSL* – no HPNA 4 x 10/100 802.11b/g/n

(2x2)

5133N uDSL* – no HPNA 4 x 10/100 802.11b/g/n

(2x2)

5108NV Ethernet 100Base-TX 4 x 10/100 802.11b/g/n

(2x2)

5108N Ethernet 100Base-TX 4 x 10/100 802.11b/g/n

(2x2)

* uDSL supports an ADSL or VDSL connection

2 x FXS

2 x FXS

2 x FXS

2 x FXS

Chapter 1 Introduction 7