ARRIS 2W4100N Users Guide
HomePortal® Intelligent Gateway
Installation Guide
Supported Hardware Platform: 4111N/4112N
Notice to Users
© 2011 2Wire. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any machine-readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN, AND HEREBY EXPRESSLY DISCLAIMS ANY
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OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
2Wire reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the
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require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, and HomePortal are registered trademarks of 2Wire. All other trademarks are the property of their respective owners.
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Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv
Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
CHAPTER 1 Introducing the HomePortal Intelligent Gateway . . . . . . . . . . . . . . . . . . . 1
Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
CHAPTER 2 Installing the HomePortal Intelligent Gateway. . . . . . . . . . . . . . . . . . . . . . 3
Determining Gateway Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting through Local Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting through Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Connecting the Broadband Interface through DSL port . . . . . . . . . . . . . . . . . . . . . . . . 6
Connecting the Broadband Interface through the Ethernet Port. . . . . . . . . . . . . . . . . 6
Connecting the IPTV Set-top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
CHAPTER 3 Troubleshooting Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Connection Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
LAN Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
APPENDIX A Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Telecommunication Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Location – Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
FCC / Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
TIA 968 (Part 68 of FCC Rules) / IC CS-03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
MPE/SAR/RF Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
iii
About This Guide
The HomePortal® 4111N/4112N Intelligent Gateway Installation Guide is designed to serve as a reference for
installing the gateway. The guide contains the following sections:
Introducing the HomePortal Intelligent Gateway on page 1
Installing the HomePortal Intelligent Gateway on page 3
Troubleshooting Installation Issues on page 8
Regulatory Information on page 10
Audience
This guide is intended for use by:
• End Users
• Sales Engineers
• Support Staff
• ISP Technicians
Style Conventions
The following style conventions are used in this guide:
Note Notes contain incidental information about the subject. In this guide, they are used to provide
additional information about the product and to call attention to exceptions.
m
c
Typographical Conventions
Caution notes identify information that helps prevent damage to hardware or loss of data.
Warning notes identify information that helps prevent injury or death.
Convention Used For
Blue Text Cross references
Bold Interface elements that are clicked or selected, field inputs, and term lists
Italic Emphasis, book titles, variables
Monospace Command syntax and code
Monospace Italic Variables within command syntax and code
iv
HomePortal® 4111N/4112N Intelligent Gateway Installation Guide About This Guide
Related Documents
In addition to this guide, the HomePortal Intelligent Gateway documentation library includes:
Agile Part Number Description
TBD HomePortal® 4111N/4112N Intelligent Gateway Hardware Specifications
TBD HomePortal® 4111N Intelligent Gateway Hardware Release Notes
Support
Technical support is available from the 2Wire Web site: http://support.2wire.com/index.php.
Related Documents v
CHAPTER 1
Introducing the HomePortal Intelligent Gateway
Welcome to the Pace family. The gateway delivers a powerful user experience with its easy-to-use features. It
provides high-speed Internet access, integrated data applications, and support for wireless-wireline
convergence. The gateway also offers a host of other features such as:
• Flexible Networking Options
High-powered 802.11b/802.11g/802.11n wireless Access Point (AP) and Ethernet ports on the gateway
for optimized home networking.
• Superior Wireless Experience
Wireless technology implemented on the gateway virtually eliminates wireless “cold spots” in your
home.
• Super Fast Router
The gateway offers fast data transfer speeds between your home network and the Internet. The highperformance router distributes data seamlessly to all of the computers on your home network, without
compromising performance or speed.
• Professional Grade Firewall
The gateway actively detects and defends against common Internet threats (such as Distributed Denial
of Service attacks) using Stateful Packet Inspection. Easy-to-use tools enable simple configuration for
common in-home applications such as online gaming.
• Broadband Interface Options
The gateway supports Broadband connectivity through the ADSL or the Ethernet port.
Components
You can configure your Broadband connection on your gateway through the DSL or Ethernet port. Before
installing your gateway, review the package contents and ensure that you have the required items. The figures
below illustrate the installation of the gateway through the DSL and Ethernet Broadband ports.
1
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