ARRIS 2W4100N Users Guide

HomePortal® Intelligent Gateway Installation Guide

Supported Hardware Platform: 4111N/4112N

Notice to Users

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN, AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

2Wire reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institutions.

2Wire, the 2Wire logo, and HomePortal are registered trademarks of 2Wire. All other trademarks are the property of their respective owners.

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About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Style Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iv

Related Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

CHAPTER 1 Introducing the HomePortal Intelligent Gateway . . . . . . . . . . . . . . . . . . . 1

Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

CHAPTER 2 Installing the HomePortal Intelligent Gateway. . . . . . . . . . . . . . . . . . . . . . 3

Determining Gateway Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting through Local Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting through Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Connecting the Broadband Interface through DSL port . . . . . . . . . . . . . . . . . . . . . . . . 6

Connecting the Broadband Interface through the Ethernet Port. . . . . . . . . . . . . . . . . 6

Connecting the IPTV Set-top Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

CHAPTER 3 Troubleshooting Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Connection Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

LAN Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

APPENDIX A Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Electrical . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Telecommunication Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Location – Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

FCC / Industry Canada Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Part 15 of FCC Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

TIA 968 (Part 68 of FCC Rules) / IC CS-03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

MPE/SAR/RF Exposure Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

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About This Guide

The HomePortal® 4111N/4112N Intelligent Gateway Installation Guide is designed to serve as a reference for installing the gateway. The guide contains the following sections:

Introducing the HomePortal Intelligent Gateway on page 1

Installing the HomePortal Intelligent Gateway on page 3

Troubleshooting Installation Issues on page 8

Regulatory Information on page 10

Audience

This guide is intended for use by:

• End Users

• Sales Engineers

• Support Staff

• ISP Technicians

Style Conventions

The following style conventions are used in this guide:

Note Notes contain incidental information about the subject. In this guide, they are used to provide

additional information about the product and to call attention to exceptions.

Typographical Conventions

Caution notes identify information that helps prevent damage to hardware or loss of data.

Warning notes identify information that helps prevent injury or death.

Convention Used For

Blue Text Cross references

Bold Interface elements that are clicked or selected, field inputs, and term lists

Italic Emphasis, book titles, variables Monospace Command syntax and code Monospace Italic Variables within command syntax and code

HomePortal® 4111N/4112N Intelligent Gateway Installation Guide About This Guide

Support

Technical support is available from the 2Wire Web site: http://support.2wire.com/index.php.

Introducing the HomePortal Intelligent Gateway

Welcome to the Pace family. The gateway delivers a powerful user experience with its easy-to-use features. It provides high-speed Internet access, integrated data applications, and support for wireless-wireline convergence. The gateway also offers a host of other features such as:

• Flexible Networking Options High-powered 802.11b/802.11g/802.11n wireless Access Point (AP) and Ethernet ports on the gateway for optimized home networking.

• Superior Wireless Experience Wireless technology implemented on the gateway virtually eliminates wireless “cold spots” in your home.

• Super Fast Router The gateway offers fast data transfer speeds between your home network and the Internet. The highperformance router distributes data seamlessly to all of the computers on your home network, without compromising performance or speed.

• Professional Grade Firewall The gateway actively detects and defends against common Internet threats (such as Distributed Denial of Service attacks) using Stateful Packet Inspection. Easy-to-use tools enable simple configuration for common in-home applications such as online gaming.

• Broadband Interface Options The gateway supports Broadband connectivity through the ADSL or the Ethernet port.

Components

You can configure your Broadband connection on your gateway through the DSL or Ethernet port. Before installing your gateway, review the package contents and ensure that you have the required items. The figures below illustrate the installation of the gateway through the DSL and Ethernet Broadband ports.

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