ARRIS 2W4011G User Guide

Gateway Installation and User Guide

4011G Version 9.1.1 Rev. 001

Notice to Users

2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.

2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice. The software described herein is governed by the terms of a separate user license agreement.

Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and credit card information. Financial services may require prior arrangements with participating financial institutions.

2Wire, the 2Wire logo, HomePortal, and MediaPortal are registered trademarks of 2Wire, Inc. All other trademarks are trademarks of their respective owners.

12222009

5100-000764-000

CHAPTER 1 Presenting the 4011G Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

CHAPTER 2 Installing Your Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Determining a Wireless Access Point Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Avoiding Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Avoiding Obstructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Installing the DSL Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Connecting the Phone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting via Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Connecting via Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Configuring Wireless Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Starting Your Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

CHAPTER 3

CHAPTER 4

CHAPTER 5

CHAPTER 6

Starting the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Navigating the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Setting up Your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Changing the Current Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Overriding Automatic Date and Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Configuring the Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting up your Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Securing your Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Using the Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Using the MAC Address Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Customize Private Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Hosting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Removing Hosted Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Defining New Application Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Deleting Application Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Configuring LAN Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Adding New Static Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Configuring DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Allocating an Address Pool for All Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

Disabling Ethernet Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

iii

Contents

CHAPTER 7 Configuring the Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Configuring DSL and ATM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Configuring the Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Configuring PPP Authentication and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Modifying Broadband IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Specifying DNS Information Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

Overriding the System MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Changing to the Bridging Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

CHAPTER 8

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Diagnosing Connection Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

Recovering the Gateway Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Performing Broadband Link Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

Viewing the Gateway Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

Viewing the Broadband Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Viewing the LAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Resetting the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

CHAPTER 1

Presenting the 4011G Gateway

The 2Wire HomePortal® 4011G Gateway is the first point of contact between you, your service provider, and your digital home. This all-in-one intelligent manageable device includes modem, router, wireless access point, firewall and more.

The 2Wire 4011G Gateway supports ADSL, ADSL2, and ADSL2+ technology . It is available with a single Ethernet LAN port or an optional four Ethernet LAN ports and an 802.11b/g wireless interface. The 2Wire 4011G Gateway includes an array of the most common home networking technologies accommodating a variety of environments.

Setting up the 4011G Gateway is simple; it requires no complicated installation. Within minutes of unpacking the shipping box and connecting several color-coded cables, you can immediately access the Internet.

CHAPTER 1: Presenting the 4011G Gateway

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CHAPTER 2

Installing Your Gateway

Before installing your gateway, review the package content and ensure that you have items available as shown below.

Note The gateway and the stand are packaged separately in the container. Y ou should place

the gateway on the stand.

Installing your gateway consists of the following tasks:

• Determining a Wireless Access Point Location on page 4

• Installing the DSL Filter on page 4

• Connecting the Pow er Adapter on page 6

• Connecting the Phone Line on page 7

• Connecting Your Computer to the Gateway on page 7

• Configuring Wireless Adapters on page 8

• Starting Your Gateway on page 9

CHAPTER 2: Installing Your Gateway

Determining a Wireless Access Point Location

Wireless signals are affected by many items in common households. Reliability and performance are the major considerations when planning your wireless network location.

Avoiding Interference

Wireless signals are subject to interference from othe r electronic d evices including (bu t not limited to) microwave ovens, cordless telephones, and garage door openers. Proper installation will minimize interference. Place your gateway at least 5 feet (1.52 meters) from cordless phones, microwaves, or other electronic devices to avoid potential interference, and more than 6 inches (15.24 centimeters) away from television to avoid audio hissing or static.

Note Whenever possible, use the stand provided with the gateway and install it in the vertical

position. If that is not possible, be sure that it is installed in a manner that nothing can be stacked on the top of it.

Avoiding Obstructions

The wireless signal degrades with distance and obstructions (such as ceilings, walls, and furniture). Consider the layout of your home or business when deciding where to place your gateway.

• Consider where you will use your wireless devices when placing your gateway . In a singlestory building, place the gateway as high and as close to each wireless computer as possible. To minimize interference, do not place the gateway behind large objects or other obstructions.

• Place the gateway in an open area where wireless range will not be directly affected by surroundings. Wireless signal strength will be much stronger in an open area as opposed to an area with obstructions.

• Keep the gateway away from any large metal objects. Because metal objects can reflect or obstruct signals, wireless signal quality and speed may be adversely impacted.

Installing the DSL Filter

Regular telephone and Digital Subscriber Line (DSL) signals are carried over the same line. Converting your regular telephone line to DSL can ca use high-pitched tones a nd stati c when using the phone. Installing a filter on every telephone or telephone device sharing the same telephone number as your DSL separates these signals and eliminates the noise.

Note Do not install DSL filters if your telephone line is only carrying a DSL signal.

4 Determining a Wireless Access Point Location

CHAPTER 2: Installing Your Gateway

You need one DSL Phoneline filter for each telephone device (desktop phone, analog modem, FAX, or answering machine). If you have several telephone devices connected to each other and are using a single telephone wall jack, install only one filter, connecting it between the wall jack and the first device in the series.

Note Do not connect a 2Wire DSL Phoneline filter to an ADSL modem or to a home phoneline

network adapter. The filter blocks access to the phone line for these devices.

For an Individual Device

To install the DSL Phoneline filter, simply connect the cable from your telephone device to the 2Wire DSL Phoneline filter, then connect the cable from the filter to your telephone wall outlet.

For Wall-Mounted Telephones

To install the filter between the original wall plate and your wall-mounted phone:

1. Lift the telephone from the wall pegs, and disconnect the phone cord from the wall jack.

2. Connect the phone cord from the back of the 2Wire DSL filter into the wall jack, and mount

the filter on the wall plate pegs.

3. Connect the phone cord to the phone jack located on the front of the mounted 2Wir e DSL filter.

Note If you have a DSL modem, you can connect it to the phone jack located at the

bottom of the filter.

Installing the DSL Filter 5

CHAPTER 2: Installing Your Gateway

4. Attach the telephone to the mounting pegs on the 2Wire DSL filter and your installation is complete.

Connecting the Power Adapter

1. Connect one end of the power adapter to the POWER port of your gateway.

2. Connect the other end of power adapter to an electrical outlet.

Note You can use an AC extension cord provided it is compliant to local regulatory

requirements.

6 Connecting the Power Adapter

Connecting the Phone Line

1. Connect one end of the telephone line (gray) to the PHONE LINE port of your gateway.

2. Connect the other end of the telephone line to the DSL Phoneline filter if one is used, or to

the telephone wall outlet.

Connecting Your Computer to the Gateway

There are two ways to connect your computer to the gateway: via Ether net or Wireless. With either connection, the first computer you connect to the network is used to configure the gateway for proper operation.

CHAPTER 2: Installing Your Gateway

Connecting via Ethernet Ports

You can directly connect up to four computers to the gateway using th e Eth erne t co nn ec tio n. Connect one end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the gateway and the other end to the computer's Ethernet port.

You are now ready to start your gateway.

Note A 6-foot Ethernet cable is provided with your gateway. Use a CAT5 RJ-45 cable if you

need additional or longer Ethernet cable.

Connecting the Phone Line 7

CHAPTER 2: Installing Your Gateway

Connecting via Wireless

Your gateway has an integrated Wi-Fi access point (AP) that enables you to connect your wireless-enabled computers to your home network. By default, the gateway is shipped with WEP enabled and a preconfigured network nam e. R efe r to the Configuring the Wireless Network section to configure your wireless network.

Most laptop computers are equipped with an internal 802.11b/g card. If your computer is not equipped with an internal card, you can install an external wireless adapter for wireless networking. The 2Wire wireless adapter provides a 2Wire Setup Wizard that automatically configures it to communicate with the gateway during setup. If you are using a non-2Wir e wireless adapter , you must manually config ure it to communicate with the g ateway. Refer to the Configuring

Wireless Adapters section to install a wireless network adapter.

Configuring Wireless Adapters

You must manually configure the Wireless adapter to communicate with the gateway. This section provides instructions to configure your adapter with WPA.

1. Install and configure your wireless adapter according to the manufacturer’s instructions.

2. Use the network adapter configuration software or Windows network con nection wizard to

set the network name (SSID) and encryption key (WPA).

3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of the gateway serial number (for example, 2WIRE110), located on the bottom of your gateway.

4. Enter the encryption key that is located inside the brackets beneath the bar code on the bottom of your gateway, (for example, 1234567890).

Note For Mac OS X users, you may need to enter the “$” character at the beginning of

the encryption key (for example, $1234567890).

8 Configuring Wireless Adapters

Starting Your Gateway

When cables are connected, your gateway is ready to be turned on. The POWER switch is located on the back of the gateway. The following illustration shows the POWER switch location and the table lists and describes the indicator s when the gateway is operating under different states.

CHAPTER 2: Installing Your Gateway

Gateway Indicators Description

Indicators Description

POWER The POWER indicator is off for a brief period of time, and then changes to solid green

ETHERNET 1 – 4 • Solid green indicates that a device (such as a computer) is connected to an ETHERNET

WIRELESS • Solid green indicates that there is Wireless client associated to a specific Access Point.

BROADBAND This indicator shows the gateway DSL status.

SERVICE • Constant green indicates that the gateway has obtained a WAN IP address from your

within few seconds of power application.

• Constant green indicates that power is on.

• Red indicates that the gateway is faulty.

port.

• Flickering green indicates that inbound activity from devices is associated with the Ethernet port. The flickering of the light is synchronized to the actual data traffic.

• Flickering green indicates that there is inbound/outbound activity. The flickering of the light is synchronized to the actual data traffic.

• Constant green indicates successful broadband connection and no interruption in Internet access.

• Flashing green indicates that the gateway is attempting to establish a broadband connection.

• Red indicates that there is no DSL signal.

service provider through the DHCP or PPP connection and the broadband connection is up.

• Flashing green at a faster pace indicates that the gateway is attempting to obtain an IP address.

• Flashing green at a slower pace indicates that the service provider’s network is not responding, a misconfiguration, or an authentication failure.

Starting Your Gateway 9

CHAPTER 2: Installing Your Gateway

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10 Starting Your Gateway

CHAPTER 3

Starting the User Interface

Verify that your computers have one of the following browsers installed:

• Microsoft Internet Explorer 5.5 or higher

• Mozilla Firefox 2.0 or higher

• Safari 2.0

Navigating the User Interface

The Home page appears when you enter one of the following URLs into a compatible browse r on a computer connected to the gateway.

• http://gateway.2Wire.net

• http://home

• http://192.168.1.254

This page contains four panes. Th e following section describes each pane that is indicated by the numbered red arrow.

CHAPTER 3: Starting the User Interface

1. The tab pane of the user interface contains the following three tabs that are arranged horizontally. Clicking any of these tabs displays a page that enables you to access associated information.

•The Home tab provides the most relevant information about your broadband service

at a glance. It also provides links to access more detailed information.

•The Settings tab provides the most comprehensive system information. Clicking this

tab opens a page that provides sub-tabs to access other pages to configure your gateway and view system status.

•The Site Map tab provides a textual view of the user interface. Clicking any links on

this page takes you directly to the page of interest.

2. The Summary pane displays the status of each service. Except the fourth icon, gateway, you can click other icons to directly access more information.

•The Broadband icon displays the Internet upload and download rates in kbps.

•The Wireless icon displays the wireless network name.

•The Firewall icon displays the current Firewall status- enabled or disabled.

12 Navigating the User Interface

CHAPTER 3: Starting the User Interface

•The 4011G Gateway icon displays the gateway device serial number.

3. The Home Network Devices pane displays all devices that are connected to the gateway. You can click the links to view the detailed information of the connected de vice s.

4. The Top Networking Features pane provides shortcuts to directly access the most commonly used pages.

Navigating the User Interface 13

CHAPTER 3: Starting the User Interface

Setting up Your Password

A system password protects your gateway settings from being modified or changed by someone who has not been given permission to do so. When a password is set up, you will be required to enter a system password whenever you attempt to access a configuration page (for example, when you try to change the broadband connection settings).

To set up a password:

1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.

14 Setting up Your Password

CHAPTER 3: Starting the User Interface

2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration

Password page opens.

Setting up Your Password 15

CHAPTER 3: Starting the User Interface

3. Select the Enable Password Protection check box.

Note Make sure to select this check box or your password will not save.

4. Select the password option:

• When Use Default System password is selected, no further action is required,

go to 7.

• When Create or Edit a Custom Password is selected, continue with the next step.

Note The default system password is printed on the bottom of the gateway.

5. Enter a new password having minimum 6 alphanumeric characters in the Enter New Password field.

Note The password is case-sensitive and prompts an error message if you enter less

than 6 alphanumeric characters.

6. Re-enter the new password in Confirm New Password field.

Note Although optional, it is strongly recommended that you enter a password hint to

remind you if you forget your password.

7. Click Save; a message appears informing you of the status.

16 Setting up Your Password

Changing the Current Password

To change the current password:

1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.

CHAPTER 3: Starting the User Interface

Changing the Current Password 17

CHAPTER 3: Starting the User Interface

2. Click Settings then click Password; the Administration Password page opens. — Or — Click System Password from the Top Networking Features pane; the Administration

Password page opens.

3. Verify that the Enable Password Protection check box is selected.

4. Enter the current password in the Enter Current Password field.

5. Select the password option:

• When Use Default System password is selected, no further action is required, go to

• When Create or Edit a Custom Password is selected, continue with the next step.

18 Changing the Current Password

CHAPTER 3: Starting the User Interface

Note The default system password is printed on the bottom of the gateway.

6. Enter a new password between 5 and 31 alphanumeric characters in the Enter New Password field.

Note The password is case-sensitive.

7. Re-enter the new password in Confirm New Password field.

Note Although optional, it is strongly recommended that you enter a password hint to

remind you if you forget your password.

8. Click Save; a message appears informing you of the status.

Changing the Current Password 19

CHAPTER 3: Starting the User Interface

Configuring Date and Time

The 2Wire gateway sets the time automatically using time servers on the Internet. It retrieves date and time information in Greenwich Mean Time (GMT). Your local time is set using the Time Zone setting you configured when you set up your system.

To change your time zone settings:

1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.

20 Configuring Date and Time

CHAPTER 3: Starting the User Interface

2. Click Settings; the Settings page opens displaying the system information.

3. Click Date & Time; a page similar to the following opens.

4. Select the appropriate time zone from the Time Zone drop-d own list.

5. Click Save.

Configuring Date and Time 21

CHAPTER 3: Starting the User Interface

Overriding Automatic Date and Time Configuration

Typically, the 2Wire Gateway sets the date and time automatically using time servers on the Internet. You can override these settings and manually set them.

To manually change the date and time settings:

1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or http://192.168.1.254 to access the gateway user interface; the Home page opens.

2. Click Settings; the Settings page opens displaying the system information.

22 Overriding Automatic Date and Time Configuration

3. Click Date & Time; a page similar to the following opens.

CHAPTER 3: Starting the User Interface

4. Select Manual Configuration to override the automatic time configuration.

5. Enter the desired time and date information in the Set Time and Set Date fields.

6. Select Daylight Savings Time to enable the automatic daylight saving time adjustment, if

applicable.

7. Click Save.

Overriding Automatic Date and Time Configuration 23

CHAPTER 3: Starting the User Interface

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24 Overriding Automatic Date and Time Configuration

CHAPTER 4

Configuring the Wireless Network

When the gateway is properly installed, the wireless network is functional. Your gateway is preconfigured with settings that optimize Wi-Fi performance. It is recommended that you leave the default settings in place.

If you are knowledgeable with the wireless technology and want to modify these settings, this section provides instructions to perform the following advanced configurations:

• Setting up your Wireless Network on page 26

• Securing your Wireless Network on page 28

• Customize Private Wireless Settings on page 31

+ 65 hidden pages