and Spanish
Selectable by using DIP switches or appropriate software
6 or 8 lines per in.; user programmable in increments of
1/144 in. (up to 99/144 in.)
72, 80, 96, 107, 120, 136, 144, and 160 dpi
(maximum dots per line: 1,280)
SpecificationsElectrical - 8
Electrical
Voltage
90–132 VAC; 50 or 60 Hz
SpecificationsPhysical - 9
Physical
Dimensions
Weight
Height: 5 in. (12.7 cm)
Width: 17 in. (43.2 cm)
Depth: 12 in. (30.5 cm)
15 lb. (6.7 kg)
K
Service Source
Troubleshooting
ImageWriter II
TroubleshootingGeneral/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.
For additional assistance, contact Apple Technical Support.
TroubleshootingSymptom Charts /Quick Problems - 2
Symptom Charts
Quick Problems
Error light blinks1Verify that carrier cover is secure.
2Verify that carrier cover magnet is in place.
3Try known-good software.
4Verify that option card dip switch is open/off with no card
installed.
Select light off, error
light on
No printing or
garbled printing
1Add paper or reset paper feed tray.
2Check for paper feed problem.
1Check interface cable connection between printer and
computer.
2Verify that DIP switches (2-1 through 2-4) are set
correctly.
TroubleshootingSymptom Charts /Quick Problems - 3
Software-specific
problem
Prints ok for a while,
then prints garbage
Overprinting1Verify that program being used is set for correct line
Light printing1Change ribbon cartridge.
Erratic carrier
motion, loud hum
Try known-good software.
Set DIP switch 2-3 to correct serial protocol.
spacing and line length.
2Adjust impression lever (see Adjustments).
Remove black tube-shaped shipping protection from carrier
shaft.
TroubleshootingSymptom Charts /Quick Problems - 4
Printing has
squashed lines,
misregistration
problems when using
pin feed paper
1Clear entry and exit path of obstructions.
2Check whether manual paper sensor, paper guide, or paper
bail exerts too much pressure on paper.
3Verify that tractor assembly does not let paper slip.
4Check printhead gap (see Additional Procedures).
5Avoid printing in top and bottom one inch of paper.
6Try using 20-pound paper.
TroubleshootingSymptom Charts /Print Quality - 5
Print Quality
Compressed first or
second line
Print is darker or
lighter on one side
Top row of dots
missing
Characters
sometimes appear
smudged, or top of
form gradually creeps
down page in one-line
increments
Replace main board.
Remove or install shims. See General Information topic in Basics
chapter. Open Additional Procedures document and refer to Shims
topic.
Perform ribbon adjustment (refer to Adjustments).
Verify that ImageWriter II driver software is most current
version.
TroubleshootingSymptom Charts /Print Quality - 6
Power light on, no
printing
Missing dots1Check flexible cable connection.
1Verify that ribbon frame assembly is riding on spiral ridge
of color ribbon cam (see Adjustments).
2Remove dot head, and verify that pins in connector on dot
head board are not bent.
3Go to Troubleshooting Table 2.
2Remove dot head, and verify that pins in connector on dot
head board are not bent.
3Go to Troubleshooting Table 5.
TroubleshootingSymptom Charts/Carriage Movement - 7
Carriage Movement
Carriage doesn’t
move; LEDs are not lit
Carriage doesn’t
move; LEDs are lit
Carriage assembly
moves to left and does
not return to center