Apple 5400 User Manual

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Power Macintosh

User’s Manual

Includes setup, troubleshooting, and important health-related information for Power Macintosh 5400 series computers

K Apple Computer, Inc.

written consent of Apple. Your rights to the software are governed by the accompanying software license agreement.

The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws.

Every effort has been made to ensure that the information in this manual is accurate. Apple is not responsible for printing or clerical errors.

Apple Computer, Inc. 1 Infinite Loop Cupertino, CA 95014-2084 (408) 996-1010

Apple, the Apple logo, AppleLink, AppleScript, AppleShare, AppleTalk, At Ease, EtherTalk, Foreign File Access, GeoPort, LaserWriter, LocalTalk, Macintosh, PlainTalk, Power Macintosh, PowerTalk, and QuickTake are trademarks of Apple Computer, Inc., registered in the U.S. and other countries.

Apple Desktop Bus, Balloon Help, Disk First Aid, Extensions Manager, Finder, Macintosh PC Exchange, and QuickDraw are trademarks of Apple Computer, Inc.

Adobe, Adobe Illustrator, Adobe Photoshop, and PostScript are trademarks of Adobe Systems Incorporated, and may be registered in certain jurisdictions.

The Energy Star logo is a service mark of the U.S. Environmental Protection Agency. Helvetica and Times are registered trademarks of Linotype-Hell AG and/or its subsidiaries. PowerPC and the PowerPC logo are trademarks of International Business Machines

Corporation, used under license therefrom. SRS and the SRS logo are trademarks of SRS Labs, Inc., registered in the U.S. and other

countries. Manufactured under license from SRS Labs, Inc. Purchase of this product does not convey the right to sell recordings made using the Sound Retrieval System.

Trinitron is a trademark of Sony Corporation, registered in the U.S. and other countries. Simultaneously published in the United States and Canada. Mention of third-party products is for informational purposes only and constitutes neither an

endorsement nor a recommendation. Apple assumes no responsibility with regard to the performance or use of these products.

The Apple Publishing System

This Apple manual was written, edited, and produced on a desktop publishing system using Apple Macintosh computers and QuarkXPress. Technical illustrations were drawn in Adobe Illustrator; screen shots were created and modified with system software, ExposurePro, and Adobe Photoshop. Final pages were output using PostScript

Text type is Times

, display type is Helvetica®Narrow, and cover type is Apple Garamond, Apple’s corporate font. Ornaments are custom symbols designed for Apple Computer. Some elements, such as computer voice, are set in Courier, a fixed-width font.

PostScript, the LaserWriter page-description language, was developed by Adobe Systems Incorporated.

™

technology.

™

Con tents

Communications regulation information vi

Preface Welcome to Power Macintosh ix

Part I

1Getting Started 1

Plugging in the computer 3 Installing an expansion card 5 Connecting the mouse and the keyboard 6 Adjusting the an gle of the screen 10 Connecting other equipment 11 Tur ning the computer on for the first time 11 Problems starting up? 15 What’s next? 16 Learning the basics 17 Revi ewing the basics 19 Saving energy with the Energy Saver control panel 21 Inserting a CD-ROM disc or other CD 24 Tur ning the computer off 26 Tur ning the computer on 28 Where to find answers 29

iii

2Getting Help 31

Getting answers to your questions 32 Tips for using Macintosh Guide 39 Identifying objects on the screen 40 Learning useful shortcuts 41

3Expanding Your Computer and Using Its Special Fe atures 43

Using the sound control buttons on your computer 46 Using the screen control buttons on your computer 47 Using the built-in microphone 48 Connecting a second monitor for video mir roring 49 Connecting external SCSI devices 50 Connecting to an E thernet network 54

4Installing and Using Application Programs 55

Installing application programs 56 Working with several applications at a time 57 Backing up your files 60 Usi ng Power Macintosh application programs 61 Usi ng older Macintosh applications 61

Part II

5Troubleshooting 65

When you have questions 65 When you run into trouble 65 Solutions to common problems 69 Solutions to CD-ROM problems 80 If your computer’s performance decreases 86 Solv ing printer problems 87 Obtaining online support and updated Apple software 88

Contents

Testi ng a nd repairing a damaged disk 91 Initializing a hard disk 96 Installing or reinstalling system software 100 Installing or reinstalling CD-ROM software 109

Part III

Appendix A Health, Safety, and Maintenance Tips 113

Health-related information about computer use 113 Safety in structions 118 Handling your computer equipment 119 Cleaning your equipment 124 Locking and unlocking the mouse 127

Appendix B Installing Expansion Cards and Additional Memory 129

About expansion cards 129 About memory 131 Opening the computer 132 Installing an expansion card 136 Installing DIMMs or a High Performance Module 14 6 Closing the computer 149

Appendix C Special Keys on Your Keyboard 153

Typi ng s pecial characters and symbols 155 Specia l key c ombinations 157

Index 159

Contents

Communications regulation information

FCC statement

This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. See instructions if interference to radio or television reception is suspected.

Radio and television interference

The equipment described in this manual generates, uses, and can radiate radio-frequency energy. If it is not installed and used properly—that is, in strict accordance with Apple’s instructions—it may cause interference with radio and television reception.

This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation.

Note: When 10BASE-T Ethernet is connected, the system complies only with the FCC Part 15, Class A limits and the CISPR 22, Class A limits, and may not be used in a residential area.

You can determine whether your computer system is causing interference by turning it off. If the interference stops, it was probably caused by the computer or one of the peripheral devices.

If your computer system does cause interference to radio or television reception, try to correct the interference by using one or more of the following measures:

m Turn the television or radio antenna until the interference stops. m Move the computer to one side or the other of the television or radio. m Move the computer farther away from the television or radio. m Plug the computer into an outlet that is on a different circuit from the television or radio.

(That is, make certain the computer and the television or radio are on circuits controlled by different circuit breakers or fuses.)

If necessary, consult an Apple-authorized service provider or Apple. See the service and support information that came with your Apple product. Or, consult an experienced radio/television technician for additional suggestions.

IMPORTANT

could void the FCC Certification and negate your authority to operate the product. This product was tested for FCC compliance under conditions that included the use of Apple

peripheral devices and Apple shielded cables and connectors between system components. It is important that you use Apple peripheral devices and shielded cables and connectors between system components to reduce the possibility of causing interference to radios, television sets, and other electronic devices. You can obtain Apple peripheral devices and the proper shielded cables and connectors through an Apple-authorized dealer. For non-Apple peripheral devices, contact the manufacturer or dealer for assistance.

Changes or modifications to this product not authorized by Apple Computer, Inc.,

Communications Regulation Information

DOC statement

DOC Class B Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.

Observation des normes—Classe B Cet appareil numérique respecte les limites de bruits radioélectriques applicables aux appareils numériques de Classe B prescrites dans la norme sur le matériel brouilleur : “Appareils Numériques”, NMB-003 édictée par le ministre des Communications.

VCCI statement

CD-ROM drive

WARNING

equipment’s manual may result in hazardous exposure.

WARNING

this product is harmful to the eyes. The use of optical instruments, such as magnifying lenses, with this product increases the potential hazard to your eyes. For your safety, have this equipment serviced only by an Apple-authorized service provider.

If you have an internal Apple CD-ROM drive in your computer, your computer is a Class 1 laser product. The Class 1 label, located in a user-accessible area, indicates that the drive meets minimum safety requirements. A service warning label is located in a service-accessible area. The labels on your product may differ slightly from the ones shown here.

Making adjustments or performing procedures other than those specified in your

Do not attempt to disassemble the cabinet containing the laser. The laser beam used in

Class 1 label Service warning label

Communications Regulation Information

vii

viii

Contents

Welcome to Power Macintosh

Congratulations on the purchase of your new Macintosh. Your computer is designed to give you the highest performance combined with real ease of use—it’s easy to set up, easy to use, and easy to expand. This book will guide you through the setup procedure, tell you how to expand your Macintosh, and provide many tips on using your new system.

Your Macintosh computer is powered by the new † microprocessor (or “chip”). This microprocessor was designed by Apple Computer, Inc., Motorola, Inc., and IBM Corporation. T he † microprocessor uses Reduced Instruction Set Computing (RISC) technology to deliver very high performance at the lowest possible cost. The † RISC microprocessor represents the state of th e art in microprocessor design.

Your n ew Macintosh will run almost all of your existing Macintosh software, but for best perfor ma nce and greatest speed, look for the new software programs designed especially for computers that contain the † microprocessor. You’ll find † microprocessor–compatible programs at any software store that carries products for the Macintosh computer.

Chapter 1 Get ting Started Chapter 2 Get ting H elp Chapter 3 Expanding Your Computer and Using Its Special Features Chapter 4 Installing and Using Ap plic ation Pro grams

part

Follow the instructions in this

chapter to set up your computer

and learn the basics.

Getting Started

The illustration on the next page shows all the equipment you will need to set up your computer and begin using it. Place your equipment on a sturdy, flat surface near a grounded wall outlet. Before following the setup instructions in this chapter, you may want to read “Arranging Your Office” i n Appendix A (in the section on health-related information) for tips on adjusting your work furniture so that you’re comfortable when using the computer.

Macintosh computer

Keyboard cable

(sometimes built into the

keyboard as shown here)

Keyboard

Mouse

Computer power cord

Pluggin g in the computer

Before you plug your Macintosh into a wall socket, carefully read all th e setup instructions in this chapter. T hen, before you connect anything to your Macintosh, follow the instructions in this section to plug it in. The plug grounds the computer and protects it from electrical damage while you are setting up.

When you are ready to begin, follow these steps:

1Place the computer where you want it.

Carry the computer with its screen facing you. Most of its weight is near the screen. Lift with your knees, not your back.

Getting Started

2Plug the socket end of the power cord into the recessed power plug (marked with the

symbol≤) on the back of the computer.

Make sure at least one end of the power cord is within easy reach so that you can unplug the computer when you need to.

IMPORTANT

To protect both yourself and the computer from electrical hazards, the co mputer should remain turned off until you are finished connecting its parts. Check the power switch at the back of the computer. Make sure that th e side of the switch marked with the j symbol i s pressed in.

“Off” position

Power switch

Chapter 1

3Plug the other end of the power cord into a three-hole grounded outlet or power strip.

Socket end of the power cord

Power cord plug

WARNING

Macintosh is equipped with a three-wire grounding plug—a plug that has a third (grounding) pi n. This plug will fit only a grounded AC outlet. This is a safety feature. If you are unable to insert the plug into the outlet, contact a licensed electrician to replace the outlet with a properly grounded outlet. Do not defeat the purpose of the grounding plug!

Installing an expansion c ard

If you purchased an expansion card for your Macintosh, install it now. (See Appendix B, “Installing Expansion Cards and Additional Memory,” for instructions.) If you don’t have an expa nsion card, continue with the next section, “Connecting the Mouse and the Keyboard.”

This equipment is intended to be electrically grounded. Your

Getting Started

Connecting the mouse and the keyboard

The way you connect th e mouse and the keyboard depends on whether the keyboard has a built-in cable or a separate cable. If your computer came with a PC Compatibility Card installed, you may have a two-button mouse. See the instructions that came with the card for information about connecting a twobutton mouse.

Connecting a keyboard with a built-in cable

1Plug the mouse cable into the recessed port on the back of the keyboard.

The plug and th e port are marked with the ◊ icon (symbol). The positions of the port and icon on your keyboard may be different from those pictured.

By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port.

Plug the mouse into the recessed port on the keyboard. The flat part of the plug should be pointing down, as shown here.

Chapter 1

This cable plugs into the Apple Desktop Bus (ADB) port,

◊

marked with the

icon, on the back of the computer.

2Plug the keyboard cable into the port marked with the

◊

icon on the back of the

computer.

ADB port

Getting Started

Connecting a keyboard with a separate cable

1Plug the mouse cable into the port on either side of the keyboard.

Most right-handed people prefer to use the mouse with thei r right hand; most left-handed people prefer to use their left hand. Plug the mouse into the port on the side you prefer.

The plug and th e port are marked with the ◊ icon (symbol). Align the icons before you insert the plug. (The positions of the port and icon on your keyboard may be different from those pictured here.)

By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port.

ADB icon

2Plug the keyboard cable (both ends are the same) into the other port on the keyboard.

Chapter 1

3Plug the keyboard cable into the port marked with the

◊

icon on the back of the

computer.

ADB port

Getting Started

Adjustin g the angl e of the screen

You can adjust the angle of the screen to avoid glare and reflections by using the computer’s tilt-and-swivel base. Turn the computer to either side or tilt it slightly back or forward.

Chapter 1

IMPORTANT

You should not turn or tilt the computer while a CD-ROM is in the drive. For more information, see “Inserting a CD-ROM disc or Other CD” later i n this cha pter.

For more information on setting up your office for comfort and safety, see Appendix A, “Health, Safety, and Maintenance Tips.”

Connecting other equipment

If you are new to the Macintosh, it’s a good idea to get some experience using your computer before you connect other equipment, such as a pri nter or scanner. To learn basic Macintosh skills, continue with th e instructions in this cha p ter.

When you’re ready to connect other equipment to your Macintosh, see the instructions in Chapter 3.

Turning the computer on for the first time

To tu r n the computer on for the first time, follow th ese steps:

1 On the back of the computer, press the side of the power switch marked with the

symboli.

Once you turn on the main power with the power switch, you can leave it on. From now on, you’ll be starting up and shutting down your computer using the Power key on the keyboard. You only need to use the power switch on the back of the computer when you connect equipment to your computer or when you ca n’t use the Power key for some reason.

“On” position

Power switch

Getting Started

2Press the Power key (marked with a triangle) on your keyboard.

If you have a different keyboard than the one pictured here, your Power key may be in a slightly different location, but a triangle is always marked on or near the key.

You h ear a tone from your computer as it starts up.

Chapter 1

3Check to see what’s on your screen.

You see a sequence of messages describing what is happening, followed by the Energy Saver dialog box.

m If you see a blinking question mark, see “Solutions to Common Problems”

in Chapter 5.

m If you see anything else on your screen, or if you see nothing at all, see the

section “Problems Starting Up?” next in this chapter.

m If you are a beginning Macintosh user, press the Return key when the

Energy Saver dialog box appears.

m If you’re an experienced Maci ntosh user, you may want to set your energy-

saving options now (refer to the “Saving Energy” topic area of Macintosh Guide, availab le in the Guide (h) menu, a nd “Saving Energy With the Energy Saver Control Panel,” later in this chapter).

Getting Started

m If, when you press Return, you see the Macintosh desktop (shown here),

your system software is already set up correctly. Skip now to the section, “What’s Next?”

Hard disk icon

Macintosh desktop

Note: To save energy, your computer is automatically set to put itself to sleep if you haven’t used it for 30 minutes or more (the computer goes into powersaving mode a nd the screen turns black). If this happens while you’re setting it up, simply press the Power key or any key but Caps Lock on the keyboard to “wake up” the computer (it may take a few seconds). See “Saving Energy With the Energy Saver Control Pa n el,” later in this chapter for more information on setting power-saving options.

Chapter 1

Problems starting up?

If the screen is dark, check these items to see if you can identify the problem:

m Is the computer turned on? The power-on light on the front of the

computer should be on. Make sure the side of the power switch marked with the symbol i (on the back of the computer) is pressed in.

m Is the power cord connected to the computer, and is the cord plugged

into a power source?

m If the computer is plugged into a power strip, is the power strip

turned on?

m Are the keyboard and mouse cables connected correctly? (Don’t

disconnect the keyboard or mouse cable while the computer is on. You could damage your equipment.)

m Are the screen control buttons on the front of the computer (marked

with the ¤ and ¸ icons) adjusted correctly?

m If you have an external hard disk attached to your computer, is that

hard disk turned on? Was it turn ed on before you turn ed on the computer? If you’re not sure, turn everything off. Then turn on the external hard disk b efore you turn on your computer.

If you see a blinking question mark on the screen, you probably need to to read “Solutions to Common Problems” in Chapter 5.

Getting Started

What’s next?

Yo u’ve finished setting up your computer. Continue with one of the following steps:

m If you are new to the Macintosh, turn to the next section, “Learning

the Basics.” When you’ve lear n ed the basic Maci ntosh skills, turn to the section, “Saving Energy With the Energy Saver Control Panel” to learn how to set energy-saving options for your computer.

m If you are an experienced Macintosh user, tur n to the section “Saving

Energy With th e Energy Saver Control Panel,” later in this chapter, to learn how to set energy-saving options for your computer. Then turn to Chapter 2, “Getting Help,” to learn about Macintosh Guide, your main source of infor mation when you’re working with the Macintosh.

m If you want to connect additional equipment, such as a microphone, to your

computer, see Chapter 3, “Expanding Your Computer and Using its Special Features,” for instructions.

m If you want to install application software on your computer, see Chapter 4,

“Installing and Using Application Programs.” You’ll n eed this information to prop erly set up any applications specifically designed for Power Macintosh computers.

Chapter 1

IMPORTANT

If you need to turn off your computer at any poi nt, please see “Turning the Computer Off” later in this chapter. It is very important to use the correct procedure for shutting down your Macintosh before tur ning it off.

Learning the basics

If you are new to the Macintosh, you should begin by looking at the easy-to-use program called the Macintosh Tutorial. The tutorial teaches you the basic skills you need to use your computer. To start the tutorial, follow these steps:

1Slide your mouse along your mouse pad or desk.

Hold the mouse as shown, with the cable pointing away from you. Rest the heel of your palm on the desk and grasp the sides of the mouse between your thumb and fingers. Use your wrist and fingers to slide the mouse around with the index finger resting on the mouse button. Don’t press the mouse button (under your index finger). Notice that the arrow (8) on the screen moves in the same direction that you move the mouse.

Mouse button

If the arrow doesn’t move, make sure that the cables connecting the mouse and keyboard are secure and that your mouse is positioned as shown in the illustration.

Note: If your computer came with a PC Compatibility Card installed, you may have a two-button mouse instead of the one shown in the illustration.

2Move the tip of the arrow (8) to the question mark (h) in the upper-right portion of

the screen.

If you run out of room on your mouse pad or desk while moving the mouse, pick up the mouse and place it where there’s more room. (The arrow on the screen moves only when the mouse is in contact with the mouse pad or desk.)

Getting Started

3With the tip of the arrow on the question mark, press and hold down the mouse button.

A list of choices (called a me nu) appears. T his is the Guide (h) menu, which is the place to go when you have a question about how to use your computer.

4While holding down the mouse button, move the arrow until the words “Macintosh

Tutorial” are highlighted, then release the mouse button.

A window appears welcomi ng you to the tutorial. You can set this book aside for now and follow the instructions on the screen. When you have completed the tutorial, return to this book.

Chapter 1

Reviewing th e basics

Look at the following illustrations to review the elements you use on your screen to work with your computer.

Icons

Window

Menus

The strip across the top of the screen is called the menu bar. The symbols and words in it represent menus of commands. To open a menu, place the pointer on the symbol or word for the menu a nd press the mouse button.

Guide menu

To find an answer to a question,

look in the Guide (

) menu

Application menu

You can have several application programs open at once. To see which program is active or to switch from one program to another, use this menu (called the Application menu).

Getting Started

Icons

Icons are small pictures that represent disks, programs, documents and folders. You can double-click any icon to open it a nd see what it contains.

This icon represents your computer’s internal hard disk.

Icons like this one represent application programs, which you use to create documents and do other work.

Icons like this one represent documents, which you can create and edit.

Icons like this represent folders. A folder contains other icons.

To throw away an item you no longer want, drag it to the Trash icon and choose Empty Trash from the Special menu.

Windows

Windows are boxes that display text, graphics, or icons. To change the shape or position of a window, or to close the window, use the elements shown here.

To bring a partially covered window to

the front, click

anywhere in it.

Chapter 1

Close box

To close a window, click the close box.

Title bar

To move a window, drag it by the middle of the title bar (anywhere in the bar except the small boxes).

Scroll arrow

To bring hidden portions of a window’s contents into view, click one of the four scroll arrows.

Size box

To change the shape or size of a window, drag the size box.

Saving energy with the Energy Saver control panel

When you save energy, you save natural resources and reduce pollution. Your Power Macintosh contains features that automatically save energy. You can increase the energy savings by using the Energy Saver control panel to turn your computer off if you won’t be using it for a while—for example, overnight or over the weekend.

The Energy Saver dialog box (shown in step 3 of “Tur ning the Computer On for the First Time” earlier in this chapter) appears every time you start your computer until you open the Energy Saver control panel. Once you open the control panel, you can keep the preset options shown there, or set your own energy-saving options. If you do not wa nt to set your energy-saving options whe n the Energy Saver dialog box is displayed, you can click Close Message or press Return (the En ergy Saver dialog box continues to appear when you start your computer).

Setting energy-saving options

You can get to the Energy Saver control panel by clicking Specify Settings in the En ergy Saver dialog box that appears when you start your computer or by choosing Control Panels i n the Apple (K) menu.

The Energy Saver control panel displays the options you can accept or cha nge. For more information on using the En ergy Saver control panel, see the “Saving Energy” topic area of Macintosh Guide, available in the Guide (h) menu.

Putting your computer to sleep

Your Power Macintosh is preset to put itself to sleep after 30 minutes of inactivity. Wh en your computer goes to sleep, the screen enters a low-power mode in which it dims a nd the hard disk stops spinni ng but remains ready to start back up quickly. You do not lose any of the information you were working on even if you did not save it b efore the computer went to sleep.

Getting Started

Click here to have the computer shut

down instead of

going to sleep.

Click here to set

separate timing for

monitor sleep.

To put your computer to sleep right away, choose the Sleep comma nd from the Special menu, or press the Power key on the keyboard to bring up the Shutdown dialog box pictured below.

Click here to put your computer to sleep now.

You can set sleep options using the Energy Saver control panel, available under Control Panels in the Apple (K) menu.

Click here to set up automatic startup and shutdown.

Drag the slider to set how long to wait before sleeping.

Click here to set

separate timing for

hard disk sleep.

Waking y our co mputer from sleep

To w a ke th e co mputer from sleep, press any key on the keyboard except Caps Lock. (It may take a moment or two for the computer to awaken.) Th e documents and application programs you had op en when the computer went into sleep are still open and unsaved changes are preserved.

Chapter 1

Accessing a sleeping computer over a network

If your computer is being used as a server, other users can still access it over a network while it is asleep if you set server options that prevent the hard disk from goi ng to sleep. (You can set server options using the Preferences menu when the E n ergy Saver control panel is displayed.) Th e network connection does not have to be established before the computer goes to sleep. However, if you’ve chosen to have your computer shut itself down rather than go to sleep, other users will not be able to access it over a network after the computer shuts itself down.

Scheduling automatic startup and shutdown

You can set your computer to start up and shut down at specified times using the Energy Saver control panel. For information on using the Energy Saver control panel, see the “Saving Energy” topic area of Macintosh Guide, available in the Guide (h) menu. If there’s an unsaved document op en on your desktop when the scheduled shutdown time occurs, it is saved automatically for you in a folder on your startup disk. The folder is named with the date and time of the shutdown.

Click here to set up sleep options.

Click here to set your

computer to start up

automatically. (Use

the pull-down menu

and text box to

choose frequency

and time.)

Click here to set your computer to shut down automatically.

Getting Started

Inserting a CD-ROM disc or other CD

Your i nternal CD-ROM drive, if your computer came with one installed, works with CD-ROM discs, standard audio compact discs (CDs), and single-session or multisession Photo CDs. Follow these instructions to insert a CD-ROM disc (or other CD) into your CD-ROM drive. Then follow the instructions provided with your disc, as well as the i nstructions in this manual.

WARNING

Because your computer is design ed to tilt and swivel on its base (allowing you to position the monitor to minimize glare and reflections), small (8 cm) discs may not stay in the prop er position in the CD-ROM drive. If you do use a small disc, make sure your computer is as level as possible before you i nsert the disc, and don’t tilt and swivel the bas e wh ile a small disc is in the drive. If a small disc is not properly seated, the disc or the CD-ROM drive (or both) may be damaged.

1 Start up your computer, if it’s not already on. 2Press the Open/Close button to open the tray of the CD-ROM drive.

Open/Close button

The tray opens.

Chapter 1

3Place a disc in the tray with the disc label facing up.

Make sure the disc is lying flat and centered in the tray. If you are using a small (8 cm) disc, make sure it is centered within the inside ring on the tray.

4Gently push the tray in, or press the Open/Close button, to close the tray.

In a few moments, an icon for the disc appears on your screen. For instructions on ejecting a CD-ROM disc or other CD, see the “CD-ROM

Discs” topic area of Macintosh Guide, available in the Guide (h) menu. For instructions on using Macintosh Guide, see Chapter 2 of this manual.

Getting Started

Turning the computer off

Using the Powe r ke y

To tu r n the c omputer off using the Power key (marked with a triangle) on th e keyboard, follow these instructions:

1If the computer is in sleep, press any key on the keyboard except Caps Lock to wake it.

For information on the sleep feature of your Macintosh, see “Saving Energy With the Energy Saver Control Pa n el” earlier in this chapter.

2Press and hold the Power key on the keyboard for about 2 seconds.

The following dialog box appears on the screen:

3Press the Return key on the keyboard (or click the Shut Down button in the dialog box).

Chapter 1

Using the Shut Down command

You can also turn your computer off by using the Shut Down command i n the Specia l menu. Follow these steps:

1If the computer is in sleep, press the Power key (or any key on the keyboard except Caps

Lock) to wake it.

2Move the tip of the arrow to the word “Special” at the top center of the screen.

If the word “Special” does not app ear in the menu bar at the top of the screen, you’re not working in the Finder, the application you need to be in when you shut down your computer. Choose Finder from the Application menu (at the far right of the menu bar). Then try step 2 again.

3With the tip of the arrow on the word Special, press and hold down the mouse button. 4While holding down the mouse button, move the arrow until the words “Shut Down” are

highlighted, then release the button.

To tu r n the c omputer on again, just press the Power key on the keyboard.

Getting Started

If you can’t shut down your computer

If a problem with the computer prevents you from using the Power key on the keyboard or choosing Shut Down—for example, if the computer “freezes” so that the pointer does not respond to the mouse—you can turn off the computer by pressing the power switch on the back of the computer. (T he power switch is near the location where the power cord plugs into the back of your computer.) Use this method only if you cannot choose Shut Down or Rest art fo llowing the instructions in “Using the Power Key” or “Using the Shut Down Command.”

IMPORTANT

back of the computer to turn off your computer. Only use the power switch whe n there is a problem that prevents the computer from being turned off with the Power key on the keyboard or the Shut Down command. To make sure your work is saved, use the Power key on the keyboard or the Shut Down command.

Turning the computer on

To tu r n the c omputer on after you’ve shut it down with either the menu command or the keyboard:

Press the Power key (marked with the triangle

Leave the power switch on the back of your computer in the “on” position. (The side of the switch marked with the i symbol should be pressed i n.)

You could lose unsaved work if you use the power switch on th e

)

on the keyboard.

Chapter 1

Where to find answers

When you have questions about using your Macintosh, there are several places you can look for answers.

In this book

Power Macintosh

User’s Manual

Use this book to help you set up your computer and learn about it, or to find solutions to problems.

In the Guide menu

The Guide menu (marked with the hicon) is your main source of information about the Macintosh. To learn how to get different kinds of help from the Guide menu, see Chapter 2 in this book.

In other manuals

For answers to questions about other equipment or about application programs you have purchased, see the manuals that came with the equipment or programs.

In the About Apple Extras file

The Apple Extras folder on your hard disk contains a SimpleText document called About Apple Extras (often called a “Read Me” file) with important information about some of the application programs included with your computer. Read Me files can also be found inside application folders.

From Apple’s customer support hotline

If you can’t find an answer in any of the materials provided, call the customer support hotline. (The phone number for the hotline is in the service and support information that came with your computer.)

If you have problems with a particular application program, contact the manufacturer of the program. See “Obtaining Onlin e Support and Updated Apple Software,” in Chapter 5 for information about getting updated Apple software.

Getting Started

Use the instructions in this

chapter to learn about the help

available to you in the Guide menu.

Getting Help

The Guide menu is your main source of i nformation when you’re worki ng with your computer. The menu is identified by a question mark (h) in the upper-right corn er of the screen.

Getting answers to your questions

When you have a question while working with your computer, you can get the answer by choosi ng Macintosh Guide from the Guide (h) menu.

1Pull down the Application menu (in the upper-right corner of the screen) and choose

Finder to make it the active application program.

A checkmark in the menu indicates that the Finder is the active program.

2Pull down the Guide menu (marked with the

icon) and choose Macintosh Guide.

The Macintosh Guide window appears.

Whenever you use Macintosh Guide, its window remains in front of other windows. If the window gets in your way, you can move it by dragging its title ba r (the gray bar across the top of the window).

Chapter 2

3Notice the three buttons at the top of the window: Topics, Index, and Look For.

Macintosh Guide gives you three ways of finding information:

Topics

lets you choose from a list of general subjects; it is like the table of

contents in a book.

Index

lets you choose from an alphab etical list of more specific subjects; it

is like the index in a book.

Look For

lets you search for information related to a specific word or phrase

that you type. In the following sections you will practice using each method. If you have problems while using Macintosh Guide, see “Tips for Using

Macintosh Guide” at the end of this section.

Getting answers with the Topics button

1 In the Macintosh Guide window, click the Topics button.

A list of general topics appears on the left side of the Maci ntosh Guide window. (Dependi ng on the hardware and software you have, the list of topics may look different.)

Getting Help

2Click either “Customizing Your Computer,” or “Setting Options,” whichever is available,

in the list of topics.

When you click any topic area, a list of related questions appears on the right side of the Maci ntosh Guide window.

To get instructions, click a question…

…and then click OK.

3Click the question “How do I set the time and date?” and then click OK. Or double-click

the question.

A small window appears with instructions for you to follow.

If you want to

return to the main

Macintosh Guide

window, click this

Topics button.

4 Read and follow the instructions in this window.

5When you have completed all the steps, click the Topics button in the lower-left corner to

Chapter 2

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step i nstructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corn er to see the next step.

return to the main Macintosh Guide window.

Now continue with the next section.

Getting answers with the Index button

1 In the Macintosh Guide window, click the Index button.

An alphabetical list of subjects appears on the left side of the window.

Slider

Scroll bar

2Scroll through the alphabetical list until the phrase “background pattern” is visible.

You can scroll through the list either by dragging the slider to the letter B or by using the scroll bar at the right of the list.

3Click the phrase “background pattern” in the alphabetical list.

When you click any index entry, a list of related questions appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I change the background pattern?” and then click OK. Or

If you want to

return to the main

Macintosh Guide

window, click this

Topics button.

5 Read and follow the instructions in the window.

6When you have completed all the steps, click the Topics button in the lower-left corner to

double-click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step i nstructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corn er to see the next step.

return to the main Macintosh Guide window.

Now continue with the next section.

Chapter 2

1 In the Macintosh Guide window, click the Look For button.

To activate the text

box, click here. Type a word or

phrase in the

text box…

…and then click here.

2Click the arrow button to activate the text box. 3Type “trash” in the text box and then click Search.

Getting answers with the Look For button

A small box appears on the left side of the window, where you can typ e text.

When you click Search, a list of questions related to the word or phrase you typed appears on the right side of the Macintosh Guide window.

To get instructions, click a question…

…and then click OK.

Getting Help

4Click the question “How do I turn off the Empty Trash warning?” and then click OK. Or

If you want to close

Macintosh Guide,

click here.

5 Read and follow the instructions in the window.

6When you have completed all the steps, click the close box in the upper-left corner to

double-click the question.

A small window appears with instructions for you to follow.

Click here to see the next step (if there is one).

Macintosh Guide provides step-by-step i nstructions to answer the question you selected. When you have completed each step, click the right arrow in the lower-right corn er to display the next step.

close Macintosh Guide.

Chapter 2

Tips for using Macintosh Guide

Here are a few tips for usi ng Macintosh Guide effectively:

m Macintosh Guide is available only when you are i n the Finder—the

desktop area where you can see the icons of disks, folders, and files. (Other programs may also have help available in the Guide menu, however.) If you don’t see Macintosh Guide in the Guide menu, pull down th e Application menu (to the right of the Guide menu) and choose Finder.

m Foll o w the steps when you’re instructed to; don’t skip ahead or read

ahead. That way the computer can check to make sure you’ve done a step correctly.

m Unlike most windows, the Macintosh Guide window stays in front of

other windows on th e screen so that your instructions are never covered. If you need to move the Guide window out of the way, drag it by the title bar at the top of the window.

You can also move the window out of the way by clicking the zoom box. Click the box once to shrink the wi ndow; click it a second time to expand the window to its original size.

m If you need more information about an i nstruction or a term, click the

button labeled “Huh?” to get further expla nation. (The “Huh?” button is dimmed when no additional information is available.)

m If you want to return to the main Macintosh Guide window, click the

Topics (or h) button in the lower-left cor n er of the Guide window.

m When you’re finished using Macintosh Guide, click the close box in

the upper-left corner of the window.

Close box

Topics button

Title bar

Zoom box

Right arrow

“Huh?” button

Getting Help

Identifying objects on the screen

Sometimes you’ll see an unfamiliar item on the screen and ask yourself, “What’s that?” You can get an answer by using a Macintosh feature known as Balloon Help.

Balloon Help explains the function of icons, menus, commands, and other items on the Macintosh screen i n balloons like those you see in comic strips.

Follow these steps to use Balloon Help:

1Pull down the Guide menu (marked with the

2Point to any object on the screen that you want to identify.

icon) and choose Show Balloons.

A balloon appears next to the object. In the following illustration, for example, pointing to the Trash displays a balloon that explains how to use the Trash to throw items away.

Although balloons appear next to items when you poi nt to them, the way you work do es not change; you can still select icons, choose commands, a nd so on.

3When you’re finished using Balloon Help, choose Hide Balloons from the Guide menu.

Chapter 2

Learning us eful shortcuts

You can perform many tasks in the Finder more quickly if you use keyboard or mouse shortcuts. For example, instead of clicking an icon and choosi ng Open from the File menu, you can simply double-click the icon to open it.

Foll o w these steps to learn keyboard and mouse shortcuts:

1Pull down the Guide menu (marked with the

2Click one of the category buttons.

If you want to

close the window,

click here.

icon) and choose Shortcuts.

The main Macintosh Shortcuts window appears.

Another window appears, describing shortcuts for that category.

Click the Topics

button to return to the

main Macintosh

Shortcuts window for

more categories.

Click here to see the next window (if there is one).

Getting Help

3 Read about the shortcuts available for the category you selected.

Click the right arrow in the lower-right corn er of the window to display the next window (if there is one).

4When you finish reading about the shortcuts for your category, click the Topics button in

the lower-left corner to return to the main Macintosh Shortcuts window. Or click the close box in the upper-left corner to close the window.

Chapter 2

Read this chapter for information on expanding

your computer system with additional hardware

Expanding Your Computer

or by connecting to a network.

and Using Its Special Features

The illustration on the n ext page shows the basic computer system you now have. You can expand your computer system by connecting additional hardware (such as h eadphon es, a printer, modem, or second monitor for video mir roring) to its external ports or by connecting it to a network.

You can also expand your computer by installing items inside the computer cover. Items you can install include additional ra ndom access memory (RAM), a High Perfor mance Module (256K Level 2 cache), and expa nsion cards. Ins tructions for installing these internal accessories are provided in Appendix B, “ Installing Expansion Cards and Additional Memory,” later in this manual.

This chapter also tells you how to use some of the special features of your Macintosh:

m using the sound control buttons m using the sc reen control buttons m using the built-i n microphone

Built-in microphone Color display

Your built-in monitor can

CD-ROM drive (optional)

CD-ROM drive

Open/Close button

Screen control buttons

Use these buttons to lighten or darken your screen.

Stereo speakers

Tilt-and-swivel base

Remote control sensor

Power-on light

A green light indicates that the computer is on.

Your computer’s ports and connectors

Keyboard

Headphone jack

display thousands of colors.

Floppy disk drive

Sound control buttons

Use these buttons to

change the volume of the computer’s sound.

Power key

Use this key to turn your computer on and off.

Mouse

Chapter 3

Headphone jack Video input card Connects your Macintosh to a video camera, VCR, or other

(optional) video equipment.

Apple Desktop Bus (ADB) port a keyboard or a trackball.

Printer port

Modem port

TV tuner card Connects your Macintosh to an external TV antenna or cable

(optional) TV service.

Connects your Macintosh to standard headphones.

Connects your Macintosh to an input device, such as

[

Connects your Macintosh to a printer, LocalTalk network, or GeoPort devices, such as the GeoPort Adapter and the QuickTake 150 digital camera.

Connects an external modem or GeoPort devices, such as the GeoPort Adapter and the QuickTake 150 digital camera to your Macintosh.

Power switch

SCSI port

Power socket

≤

Video input card

(optional)

Apple Desktop Bus

(ADB) port

Printer port

[

Modem port

Internal hard disk drive

SCSI port

PCI card access cover

External video connector

(optional)

Communication card access cover

Sound output port

Sound input port

≈

TV tuner card (optional)

Connects your Macintosh to SCSI equipment, such as external hard disk drives and scanners.

Security lock port

PCI card access cover Covers port for optional Peripheral Component Interconnect

(PCI) slot expansion card.

External video Connects your Macintosh to a presentation system or a second connector (optional) monitor for video mirroring.

Communication card Covers port for optional communication card or modem. access cover

Sound output port

Sound input port

Security lock portYou can attach a security lock to your Macintosh. See your

Connects your Macintosh to sound output equipment, such as externally powered (amplified) speakers.

≈

Connects your Macintosh to another audio source, such as a compact disc or audio cassette player.

computer products retailer for security lock devices that work with your computer.

Expanding Your Computer and Using Its Special Features

Using the sound control buttons on your computer

There are two sets of buttons on the front of your Macintosh. The set on the right (marked with the - icon) is for sound control. You can use these buttons to increase or decrease the volume of the sound your Macintosh plays:

m Press the button on the right to make the sound louder. m Press the button on the left to make the sound softer.

Sound control buttons

You can also use the Monitors & Sound control panel to adjust the sound or to tur n 3D Surround Sound technology on or off. For more information, see the “Sound” topic area of Macintosh Guide, available in the Guide (h) menu.

Chapter 3

Using the scr een control buttons on your computer

You can adjust the level of light and dark on the screen of your built-in monitor by using the screen control buttons on your computer (marked with the ¸ icon).

m Press the button on the right to brighten your screen. m Press the button on the left to darken your screen.

Screen control buttons

You can also use the Monitors & Sound control panel to control the level of light and dark on the screen or to change the screen resolution to show larger or smaller images. For more information, see the “Monitors” topic area of Macintosh Guide, available in the Guide (h) menu.

Expanding Your Computer and Using Its Special Features

Using the built-in microphone

Your Macintosh comes with a built-in microphone for recording live sounds. The microphone is highly sensitive. Once you’ve turned it on (which you do with a sound-recording application program), it can pick up sounds within a range of several feet. For information on recordi ng sound, see the “Sound” topic area of Macintosh Guide, available in the Guide (h) menu.

Built-in microphone

Chapter 3

WARNING

Do not stick any small objects into the built-in microphone.

Doing so may damage your equipment.

Connecting a second monitor for video mirroring

If you have the optional Apple external video connector, you can conn ect a second, external monitor to your computer to display the same images that are on the computer’s built-in monitor. Displaying your computer’s images on a second monitor, called video mirroring, is usef ul for presentations.

If your computer doesn’t have the optional Apple external video connector, you ca n i nstall one.

Apple External Video Connector installed

The external monitor must use the same resolution and timing as the built-in monitor. Depending on what type of monitor you have added, you may need to change the built-in monitor’s setting to one that the external monitor is capable of displayi ng.

If you want to display your built-in monitor’s images on a standard TV or record them using a VCR, you’ll need the Apple Presentation System, which adds these capabilities when used with the Apple external video connector kit. The Apple external video connector kit and the Apple Presentation System are available for purchase from computer stores.

For more information about the monitors that you can connect to your computer for video mi rroring, see the Te c h n i c al Inform a t i o n booklet that came with your computer.

Expanding Your Computer and Using Its Special Features

Connecting external SCSI devices

Your computer has a port for connecting devices that use the Small Computer System Interface (SCSI, pronounced “skuh-zee”). SCSI devices commonly used with the Macintosh include hard disk drives, CD-ROM drives, scanners, some printers, and tape or cartridge backup drives.

The SCSI port p ermits high-speed communication between the computer a nd the device. Th e SCSI icon appears below the port on the computer’s back panel.

You can connect SCSI devices to the SCSI port in a chain. Th e first device in the chain plugs i nto the SCSI port; the second device plugs into the first device, and so on.

You can attach up to six external SCSI devices to the SCSI por t. All SCSI devices connected to this chain must have their own unique ID number (no two devices can use the same ID number). If your computer came with the optional CD-ROM drive installed, this drive is also part of the SCSI chain and uses SCSI ID number 3.

SCSI port

SCSI icon

Chapter 3

IMPORTANT

“Before You Connect a Device” and “Connecting a SCSI Device,” both later in this section, contain general instructions for attaching SCSI devices to your computer. Be sure also to follow the specific instructions that came with your external hard disk drive or other SCSI device when connecting the device to your Macintosh.

Before you connect a device

Before you connect a SCSI device to your Macintosh, b e sure to complete these t asks:

m Make sure each SCSI device connected to your Macintosh has its own,

unique ID number from 0 to 6. If your computer came with the optional CD-ROM drive i nstalled, make sure other SCSI devices you add to the chain do not use ID number 3. See the instructions that came with each SCSI device for information on checking and setting its SCSI ID number.

IMPORTANT

If you use two or more devices attach ed to the same SCSI interface with the same ID number, your equipment could malfunction and you could lose data as a result.

m Make sure you have the appropriate cable for attaching the SCSI device to

your Macintosh. If the device is the first or only one you’re connecting, use a SCSI system

cable to connect it to the computer’s SCSI port:

SCSI system cable

If the device is not the first one, use a SCSI peripheral interface cable to connect it to the last device in the chain:

SCSI peripheral interface cable

IMPORTANT

The total length of the cables i n a SCSI chain should not exceed 6 meters (20 feet). SCSI cables must have a 110-ohm imp eda nce. For best results, use SCSI cables manufactured by Apple Computer.

Expanding Your Computer and Using Its Special Features

m Make sure that the last (or only) device in the SCSI chain has a terminator.

Make sure that no other external SCSI device has a terminator. Some externa l SCSI devices from manufacturers other than Apple have

built-in terminators. (Check the information that came with the device.) If the device at the end of the SCSI chain does not have a built-in termi nator, you need to attach an external ter minator.

SCSI terminator

If your SCSI device has a built-in terminator, it should be the last device in the chain, or you may have your Apple-authorized service provider remove any extra built-in termi nators. You can attach or remove external terminators yourself.

Chapter 3

Connecting a SCSI device

Use thes e general i nstructions in conjunction with the instructions that came with your SCSI device:

1 Turn off your Macintosh. 2Make sure the SCSI device is switched off.

WARNING

Do not connect or disconnect any device while the device or your Macintosh is turned on. Doing so could damage the device, your computer, or both.

3 Use a SCSI cable to connect the device either to the computer’s SCSI port or to the last

SCSI device already in the chain.

IMPORTANT

Make sure the device you’re connecting is terminated or your

computer may not be able to start.

4 Turn on all devices in your SCSI chain.

IMPORTANT

Always tu rn on any exter nal SCSI devices connected to your Macintosh before turning on the computer itself. Otherwise, your computer won’t be able to recognize that the SCSI devices are connected to it and your computer may not be able to start.

5 Install any necessary device drivers (software that makes a device work with your

computer).

Drivers needed for a SCSI device usually come on a floppy disk with the device. (If no drivers come with the device, contact the device manufacturer.)

Note: If you experience problems after connecti ng a SCSI device, see the troubleshooting information in Chapter 5 for possible solutions.

Expanding Your Computer and Using Its Special Features

Connecting to an Ethernet network

If your computer came with the optional Ethernet card, you can connect your Macintosh to any standard high-speed Ethernet network. You can connect your Macintosh to an existing Ethernet network that uses thin coaxial cables, 10BASE- T t wisted pair cables, thick coaxial cables, or other standard cables.

You may need to purchase an appropriate Apple Ethernet media adapter or other compatible media adapter to connect your Macintosh to a network. (Consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for more information on Apple Ether n et media adapters.)

If you install an Ethern et card later on, you’ll need to install the software that comes with the Ethernet card, then change the n etwork connection in a control panel. (For i nstructions on how to select a network connection and other information about using your Maci ntosh on a network, see the “Networks” topic area of Macintosh Guide, available in the Guide [h] menu.)

IMPORTANT

Your Macintosh works with E therTalk Phase 2 (AppleTal k Phase 2 Proto cols for Ethernet networks) and TCP/IP. Non-Apple products that you can use to communicate over Ethernet using protocols are also available. Your Macintosh does not work with E therTalk Phase 1 (AppleTal k Phase 1 proto cols for Ethernet networks).

Note: The use of an Ethernet card will make your Macintosh a Class A computing device, according to FCC regulations.

Chapter 3

Read this chapter for information on

installing and using application

programs with your computer.

Installing and Using Application Programs

Your computer has several application programs already installed, as well as some appl i cations that you must install before you can use them. The applications that come with your computer include

m AppleScript, which allows you to automate any actions you perform

repeatedly on your Macintosh

m PowerTal k, which provides built-in mail and collaboration services (for use

only with networks)

m QuickDraw GX, which gives your computer more powerful printing

capabilities

m Apple Video Player, which you use to watch video or TV on your computer m QuickDraw 3D, which gives your computer the ability to display graphics

in three dimensions

m PlainTalk, which allows your computer to understand spoken commands in

English and Mexican Spanish

Yo u’ ll find these as well as other applications i n the Apple Extras folder on your hard disk. To find out if a n application needs to b e installed, look inside the application’s folder for an icon labeled Installer. If you find an Installer icon and want to use that application, double-click the Installer and follow the instructions on the screen.

Tip: To conserve memory, only install the applications you think you’ll use. If you install an application that you fi nd you don’t use, you can remove it later to free memory. See “Increasing Memory Available to Run Applications” later in this chapter for instructions on “ uninstalling” applications.

You may want to experiment with AppleScript, one of the applications on your hard disk. With AppleScript you can automate tasks in the Finder and other scriptable applications (applications that support AppleScript). Instructions for using AppleScript are also included in the AppleScript folder.

With A pple Video Player and a video i n put card, you can watch video on your computer. With Apple Video Player, a video input card, and a TV tuner card, you ca n watch video and TV. For instructions on usi ng Apple Video Player, open Apple Video Player and then choose Apple Video Player Guide from the Guide (h) menu.

Installing application programs

Yo u’ ll probably want to buy a nd install additional application programs. See the manuals you receive with your applications for instructions on installing and using them.

Note: Be sure you’re acting within the terms of the software license agreement that comes with your application program before you install the program on your computer. T he license agreement sp ecifies how many copies of the program you can make for yourself and others.

In most cases, you’ll install an application program on your internal hard disk from floppy disks that contain the application. Th e following illustration shows how to insert a floppy disk in your computer’s disk drive.

Insert the floppy disk, metal end first, into the floppy disk drive of your computer.

Chapter 4

To use your applications most effectively, follow these guidelines: m Put only on e copy of each application on your hard disk. Having more than

one copy can cause errors.

m Whenever you copy an application disk to your hard disk, be careful not to

copy a System Folder. Always check to see what you’ve copied, and drag any extra System Folders to the Trash.

m If an application malfunctions consistently, try installing a fresh copy. If

that doesn’t help, find out from the software manufacturer whether your version of the application is compatible with the system software you’re using.

For instructions on how to eject floppy disks, see the “Disks” topic area of Macintosh Guide, available in the Guide (h) menu.

Working with several applications at a time

You can open as many application programs and desk accessories as your computer’s memory allows.

All open applications are listed in the Application menu at the right end of the menu bar. The name of the active application (the one you’re usi ng right now) has a checkmark next to it, and its icon appears in the menu bar.

A checkmark

indicates the active

program.

The Finder icon

Commands to hide or display open windows

Open programs

Finding out which applications are open

If you have several applications and windows open, you can find out which application is active and which other applications are open by pulling down the Application menu.

Installing and Using Application Programs

Switching applications

You can switch to another open application or desk accessory by choosing its name from the Application menu.

If an application’s icon is dimmed in the menu, that mea ns its wi ndows are hidden. Choosi ng the application from the Application menu displays its windows.

You can also switch to another application by clicking in a window that belongs to an open application, or by double-clicking an application icon (or the icon of a document that was created with the application).

Incre a sing memory available to run ap plic ations

You can increase the memory available to run your application programs by changing memory settings and removing software that you may not need. Each of thes e options is discussed below.

Turning virtu al memory on

Virtual memory uses space on your computer’s hard disk to create extra random-access memory (RAM) to run your applications. Virtual memory allows your computer to run more applications at the same time, and to have more windows open at the same time, but it can result in slightly slower performance. Also, some application programs may not perform optimally when virtual memory is turned on.

To turn virtual memory on or off, use th e Memory control panel. See the “Memory” topic area of Macintosh Guide, available in the Guide (h) menu for more information.

Removing software that you may not need

If you have previously installed some or all of the software in the Apple Extras folder (such as QuickDraw 3D or QuickTime Conferencing), you can remove or “uni nstall” the software if you are not using it. Removing software like this will make more memory available for r unning applications.

Chapter 4

To remove software, follow these steps:

1 Start up your computer from the system software CD-ROM disc that came with your

computer.

For detailed steps, see “Starting Up From a CD-ROM Disc” under “Initializing a Hard Disk” in Chapter 5, “Troubleshooting.”

2 Open the Apple Extras folder on the CD-ROM disc. 3 Open the folder for the software you want to remove. 4Double-click the Installer icon to open the Installer program.

The Installer’s Welcome screen may appear.

5Click OK.

The Easy Install dialog box appears.

6Choose Custom Remove from the pop-up menu.

The Custom Remove dialog box appears, listing the software components that can b e removed.

7Scroll through the list of components, clicking the checkbox next to each component

you want to remove.

To get additional information about each compon ent listed, click the box with the letter i in it to the right of the component.

8Click Remove.

9 Follow the instructions that appear on the screen. 10 When you see a message reporting that the removal was successful, click Quit. 11 Restart your Macintosh.

The software is removed and your computer is ready to use. If you want to remove more software, you can repeat the steps in this section.

Installing and Using Application Programs

Hiding and showing windows on the desktop

You can hide all windows except those of the active application by choosing Hide Others from the Application menu.

The other applications remain open even though their windows are hidden. When you switch to another application, its windows b ecome visible again.

If you want to see all the open windows, choose Show All from the Application menu.

Backing up your files

Making backup copies of important files is good protection against possible damage to the originals.

m You can back up files stored on your hard disk by copying them to floppy

disks.

m You can back up an entire floppy disk by copying it to another floppy disk,

or to a hard disk.

m You can use a commercial backup application to copy new and changed

files from a hard disk to anoth er hard disk, to a tape drive, or to a series of floppy disks.

m If your computer is on a network, you can back up files by copying them to

a shared disk on the network.

Chapter 4

Using Power M acintosh application programs

Your Power Macintosh is compatible with most application programs intended for use with Maci ntosh computers. But certain applications are designed especially for Power Macintosh computers. (These are sometimes called “native” applications.) You’ll find that these applications take best advantage of your computer’s speed.

Special me mory requirements

Some Power Macintosh applications may be slightly larger than other applications and may take up more memory. If you fi nd that you are running out of memory when you use your Power Maci ntosh applications, you can use space on your computer’s hard disk as additional memory. For instructions on how to use hard disk space as memory, see the “Memory” topic area of Macintosh Guide, available in the Guide (h) menu.

You can also add more memory to your computer. See Appendix B, “Installing Expansion Cards and Additional Memory” for more information.

Using older Macintosh applications

If you experience problems using an older Macintosh application, it may b e incompatible with your Power Macintosh. You may be able to use your older application if you turn off the Modern Memory Manager i n the Memory control panel.

Installing and Using Application Programs

Chapter 5 Troublesho oting

part

Consult this chapter if you experience

problems using your computer.

Troubleshooting

Whe n you have questions

If you want to know how to do a particular task with your computer, refer to Ma cintosh Guide in the Guide (h) menu. For instructions on using Macintosh Guide, see Chapter 2 of this manual.

Whe n you run into trouble

While you’re usi ng your computer, you may o ccasionally see a bomb icon or an error message, or you may have a problem such as the pointer (8) “freezing” on the screen.

If you have trouble with your computer, take a few minutes to read the information in this chapter. If your problem is related to a particular procedure, you should also look for information on that pro cedure in Macintosh Guide, available in the Guide (h) menu. For additional troubleshooting information and a list of common questions relating to your system software, see the “Troubleshooti ng” topic area of Macintosh Guide.

If you are unable to access Macintosh Guide (for example, if your screen is “frozen”), refer to this chapter to see if you can resolve th e problem.

Take your ti me

When you see an error message, you don’t have to take action immediately. The message stays on the screen until you click the OK button or turn off the Macintosh.

To help diagnose and cor rect the problem, gather as much information on the situation as you can before starting over.

m Make a note of exactly what you were doing when the problem occurred.

Write down the message on the screen a nd its ID number (if any). Also list the programs you were using and the names of any items you know have been added to the System Folder since the system software was installed. This information will help a service person diagnose the problem. (It is helpful to keep a printed copy of th e items in your System Folder. For instructions on printing the contents of a folder, see the “Printing” topic area of Maci ntosh Guide, available in the Guide (h) menu.)

m Check the screen for any clues. Is a menu selected? What programs and

document icons are open? Note anything else that seems relevant.

m If you were typing text and were not able to save it before the problem

occurred, you can write down the parts of the text still visible on the screen so that some of your work will b e easy to replace.

m Ask other Maci ntosh users about the problem you’re having; they may have

a solution for it.

If you need repair service, consult the service and support information that came with your computer for i nstructions on how to contact an Appleauthorized service provider or Apple for assistance.

Chapter 5

Start over

Often you can eliminate a problem simply by clearing the computer’s memory and starting over.

If you can, save any open do cuments b efore restarting the Maci ntosh. If your system is frozen and do es not respond to anything you do, or if you have a “bomb” message on the screen, saving may not be possible. You can try pressing x-Option-Esc to quit the program in use when the problem occurred; if this works, you can then save the documents open i n other programs before restarting. (Be sure to restar t the computer immediately after you save your documents—quitting a program using x-Option-Esc may leave corrupted data i n the computer’s memory. This corrupted data is erased when you restart the computer.)

To restart your Macintosh, try the following steps:

If you can, choose Restart from the Special menu or from the dialog box that’s

on screen.

Dialog boxes contain messages from the computer. If something goes wrong, a message may appear on the screen, asking you to restart the computer.

If you can’t choose Restart, press the Power key on the keyboard.

Select Restart from the dialog box that appears.

If the Power key on the keyboard doesn’t work, hold down the while you press the Power key on the keyboard (marked with a triangle).

and Control keys

This key combination restarts the computer. (Use this key combination only when you can’t choose Restart from the Special menu.)

If your computer still does not respond, turn it off with the power switch on the back of the computer, wait at least 10 seconds, and then turn it on again.

If you suspect that the problem is with other equipment, such as a printer or an external hard disk that’s attached to your computer, turn that equipment off for 10 seconds or longer, then turn it on again and restart the Macintosh.

Troubleshooting

Rebuild your desktop

A process known as “rebuildi ng the desktop” helps your Macintosh keep track of data on your startup disks. (Although you usually use the hard disk in your computer as a star tup disk, you can also start up from any other disk that has system software installed.)

Rebuilding your desktop can solve a number of problems, such as when application documents are no longer represented by application-specific icons (and are instead represented by generic icons on the desktop), or when a document won’t open wh en you double-click it.

Some extensions may interfere with rebuilding your desktop. To prevent problems, you’ll need to turn off all extensions except Macintosh Easy Open before you rebuild your desktop. When you fi nish rebuilding the desktop, turn the extensions you normally use back on.

To rebuild the desktop of a startup disk, follow these steps:

1 Open the Extensions Manager control panel by choosing Extensions Manager from the

Control Panels submenu of the Apple ( 2From the Sets pop-up menu, choose Save Set. 3 In the Save Set dialog box, type a name for your set of selected extensions (for example,

“My Extensions”) and click OK. The name of your set is added to the Sets pop-up menu.

) menu.

Chapter 5

This saves your current set of extensions.

4Choose All Off from the Sets pop-up menu to turn off all extensions. 5Turn on Macintosh Easy Open by clicking it in the list (under Control Panels) so that a

checkmark appears beside it. 6 Restart your computer while holding down the Option and

keys.

Do not release the keys until you see a message asking whether you wa nt to

rebuild the desktop.

7Click OK.

The desktop is rebuilt.

IMPORTANT

Do not stop the desktop-rebuilding process. Doing so could cause

problems with your system software.

8 Open the Extensions Manager control panel by choosing Control Panels from the

Apple (K) menu. When the Control Panels window appears, double-click the Extensions Manager icon.

9From the Sets pop-up menu, choose the name you gave your set of extensions in step 3

of these instructions.

This restores your original set of extensions.

10 Restart your computer to activate the extensions.

Solutio ns to com mon pr obl ems

This section contains descriptions of problems you could exp erience with your computer. Some problems may b e caused by your CD-ROM drive, so if you don’t find your problem here, b e sure to check the section “Solutions to CD-ROM Problems” later in this chapter.

The computer is turned on but the screen is dark.

One of the following is probably the cause: m The Macintosh is not getting power.

Check that the computer’s power cord is firmly connected to the computer, that the other end is plugged into a grounded electrical outlet, and that the outlet has power.

m Your computer has gone to sleep due to inactivity. “Wake it up” by pressing

any key on the keyboard except Caps Lock. See “Saving E nergy with the Energy Saver Control Panel” in Chapter 1 for more information about computer sleep.

m You have a screen saver program that darkens the screen when the

computer has not been used for a certain period of time. Press a key or move the mouse to turn off the screen saver.

m The screen control buttons (¤ and ¸) are not adjusted prop erly.

Adjust t he brightness and contrast controls if necessary.

Troubleshooting

The computer does not start and you have just installed DIMMs, a High Performance

Module (256K Level 2 cache), or expansion cards.

You may need to press the reset button on the main logic board.

m Open your computer following the instructions in “Opening the

Computer,” in Appendix B of this manual.

m Press the reset button on the logic board, and then slide the logic board

back i nto the computer.

m Reconnect all cables a nd then restart your computer.

When you press the reset button, some of your computer’s software settings

will change. You should open the control panels for the date and time,

keyboard, a nd mouse to make sure that they are set the way you want them.

For more information about working with control pan els, see the

“Customizing Your Computer” topic area of Macintosh Guide, available in the

Guide (h) menu.

1 Press the reset button.

2 Gently but

firmly push on the vertical plate until the logic board is solidly back in place.

Chapter 5

The computer does not start up from the hard disk.

Try the following: m Use the Drive Setup program to make the disk available. Drive Setup is

located in the Utility folder on the CD that contains your system software. For instructions, star t Drive Setup, then choose Drive Setup Guide from the Guide (h) menu.

m If the hard disk is internal, shut down your computer, wait at least 10

seconds, and then turn it on again.

m If the startup hard disk is external, make sure that it is turn ed on a nd that

its cable is connected firmly; then restart the Macintosh.

m Check the ID numbers of all SCSI equipment connected to your computer.

Each SCSI device must have its own unique ID number. If your computer came with the optional CD-ROM drive i nstalled, it has SCSI ID number 3. See the manuals that came with your SCSI equipment for information on setting SCSI ID numbers.

m If the hard disk is your startup disk, start your computer using the Disk

Tools floppy disk or (if you have a built-in CD-ROM drive) with the

CD-ROM disc that contains system software. (For instructions on how to start up your computer from th e CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) Then follow the i nstructions in “Testing and Repairi ng a Damaged Disk” later in this chapter to test your startup hard disk and repair any damage.

If repairing the disk doesn’t h elp, follow the instructions in “Installing or Reinstalling System Software” later in this chapter to reinstall system software on your startup hard disk.

The screen image is off center.

If the picture on your screen appears to be off center, use the centering controls on the back of the computer to adjust it. Use a small screwdriver to turn the controls.

Vertical centering control

Horizontal centering control

Troubleshooting

The computer’s clock keeps time inaccurately.

If your clock begins to keep time inaccurately, have an Apple-authorized

service provider replace the battery. Consult the service and support

information that came with your computer for instructions on how to contact

an Apple-authorized service provider or Apple for assistance.

When you start up, a disk icon with a blinking question mark appears in the middle of

the screen.

This icon indicates that your Macintosh cannot find the system software it

needs to start up. On e of the following is probably the cause:

m Your computer may be having a problem recognizing equipment that uses

the Small Computer System Interface (SCSI). Tur n off all SCSI equipment a nd disconnect the first SCSI device i n the

chain from your computer’s SCSI por t. Then restart the computer. If the computer starts up after you disconnect your SCSI equipment, refer to the manuals that came with the equipment for inform ation on the proper way to connect SCSI equipment and assign SCSI ID numbers.

m Syst em software is not installed on the startup hard disk, the system

software is damaged, or the hard disk is not working properly. Star t up your computer using the Disk Tools floppy disk or (if you have a

built-in CD-ROM drive) with the CD-ROM disc that contains system software. (For instructions on how to start up your computer from th e CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) Then follow the instructions in “Testing and Repairing a Damaged Disk” later in this chapter to test your star tup hard disk and repair any damage.

If repairing the disk doesn’t h elp, follow the instructions in “Installing or Reinstalling System Software” later in this chapter to reinstall system software on your startup hard disk.

Chapter 5

When you try to start up from a floppy disk, a disk icon with an X appears in the middle of the screen and the floppy disk is ejected.

This icon indicates that the floppy disk you tried to start up from is not a startup disk.

Wait a few seconds. The computer should start up from its internal hard disk. Make sure you insert floppy disks only after the computer has begun starting up.

A “sad Macintosh” icon appears and the computer won’t start up.

This icon indicates that your Macintosh cannot start up because of a problem with the system software or the computer hardware.

Eject any floppy disks by turning off the computer and then holding down the mouse button while you turn the computer on again. Try starting up with the Disk Tools floppy disk or (if you have a built-in CD-ROM drive) with the CD-ROM disc that contains system software. (For i nstructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) If the “sad Macintosh” icon appears again, consult the service and support information that came with your computer for information on contacting an Appleauthorized service provider or Apple for assistance.

Troubleshooting

Icons do not appear correctly on your screen.

You n eed to rebuild the desktop—a pro cess that helps your Macintosh keep

track of files and folders on your hard disk. For instructions, see “Rebuild

Your Desktop” in the section “When You Run Into Trouble” earlier in this

chapter.

If icons do not appear correctly after you rebuild the desktop, try rebuilding a

second time.

Your Macintosh can’t read a floppy disk.

If you see a message that a floppy disk is unreadable, try one of the following:

m If the disk has never been used, you may simply need to initialize it. For

instructions, see the “Disks” topic area of Maci ntosh Guide, available in the Guide (h) menu.

m The disk may be damaged. See “Testing and Repairing a Damaged Disk”

later i n this chapter for information on testi ng and repai ring disks.

If you are trying unsuccessfully to use a floppy disk created in a PC (personal

computer), DOS (Disk Operating System), or Windows environment, consider

the following :

m When formatting floppy disks on a DOS computer for use i n a Macintosh,

you need to format sta ndard double-sided disks as 720K disks and highdensity disks as 14 4 0K disks. Because DOS computers allow standard double-sided disks to b e formatted in 1440K format and high-density disks to be formatted in 720K format, it’s possible that your disk has b een given a format that won’t work in a Macintosh.

If you think your DOS floppy disk might have a for mat that do esn’t work in a Macintosh, use a DOS computer to copy the contents of your DOS floppy disk onto another DOS floppy disk that has been properly formatted for use in a Macintosh.

Chapter 5

A dialog box with a bomb appears.

Your system has a software problem. m Write down what you were doing when the message appeared, and write

down th e message’s text and its number, if there is one.

m Restart your Macintosh. (See “Start Over” in the section “When You Run

Into Trouble” earlier in this chapter for instructions.) Most software problems are temporary, and restarting usually corrects the problem.

m Check the startup disk and application program you were using when the

dialog box appeared. Make sure that all programs, desk accessories, and system extensions you’re using are compatible with the system software. Reinstalling the system software may correct the problem.

m Sometimes incom p atible system extensions or control panels can cause

system software problems. Restart while holding down the Shift key; this temporarily turns off all system extensions. If your computer works normally after you do this, remove all extensions from the Extensions folder (inside the System Folder) and put them back into the Extensions folder on e at a time. Restart after you add each extension. This procedure should identify a ny incompatible extensions.

You can also use the Extensions Manager control panel to turn off individual extensions. For information on using this control panel to manage system extensions, see the “Customizing Your Computer” topic area of Maci ntosh Guide, available in the Guide (h) menu.

m If the problem recurs, you may need to reinstall system software. See

“Installing or Reinstalling System Software” later i n this chapter for instructions.

Your screen displays a blank dialog box with a caret (>) in it.

Your computer has tried to launch a “debugging” application, but could not find one on your hard disk. Debugging applications are programs that software develop ers use to locate and fix problems in computer code. If you do not have a debugging application installed, your screen displays a caret prompt (>). To return to the desktop, type “G” and then press Return.

Troubleshooting

The pointer (8) doesn’t move when you move the mouse.

One of the following situations is probably the cause:

m The mouse is not connected properly.

Check that the mouse and keyboard cables are connected properly, a nd then restart the computer.

m Signals from the mouse are not reaching the computer, either b ecause

the mouse needs cleaning or because there is something wrong with the mouse.

Clean the mouse according to the instr uctions in Appendix A of this book. If you have another mouse or pointing device, try connecti ng and using it.

(Turn off the computer before connecting it.) If the new device works, there is probably something wrong with the mouse you replaced.

m Your system has a software problem.

Press x-Option-Esc to quit the application program in use when the problem occurred. If this works, you can save the documents op en in other programs before restarting.

Restart your Macintosh. See “Start Over” in the section “When You Run Into Trouble” earlier in this chapter for instructions.

Check the startup disk and program you were using when the problem occurred. Make sure that all programs, desk accessories, and system extensions you’re using are compatible with the system software. Try starting up the computer from the Disk Tools disk or the CD-ROM disc that contains system software. (For instructions on how to start up your computer from the CD-ROM disc, see “Starting Up From a CD-ROM Disc” in the section “Initializing a Hard Disk” later in this chapter.) If your computer starts up nor mally, there may be an extension conflict.

If the problem recurs, you may need to reinstall system software. See “Installing or Reinstalling System Software” later i n this chapter for instructions.

If none of these procedures solves the problem, consult the service and

support information that came with your computer for instructions on how to

contact an Apple-authorized service provider or Apple for assistance.

Chapter 5

Typing on the keyboard produces nothing on the screen.

One of the following is probably the cause: m You haven’t selected any text or set the insertion point (i).

Make sure the program you want to type in is the active program. Then place the pointer (8

) in the active window and click to set an insertion

point (i) or drag to select text (if you want to replace the text with your typing).

m The keyboard is not connected properly.

Check that the keyboard cable is connected properly at both ends.

m Your system has a software problem.

Restart your Macintosh. For instr uctions, see “Start Over” in the section “When You Run Into Trouble” earlier in this chapter.

Check the startup disk and application program you were using when the problem occurred. Make sure that all programs, desk accessories, and system extensions you’re using are compatible with the system software.

If the problem recurs, you may need to reinstall system software. See “Installing or Reinstalling System Software” later i n this chapter for instructions.

m The keyboard is damaged.

If you have access to another keyboard, try usi ng it instead. (Tur n the computer off before connecting it.) If the new keyboard works, there is probably something wrong with the one you replaced.

If none of these procedures solves the problem, consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.

Troubleshooting

Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.

m Your computer may be trying to start up from the CD-ROM disc. Press the

Open/Close button of your CD-ROM drive to open the tray and remove the CD-ROM disc. Close the tray, then restar t your computer.

You can’t start an application program or it quits unexpectedly. Or, when you try to open

a program, you see a message that not enough memory is available.

One of the following is probably the cause:

m The Macintosh ran out of memory.

Quit the programs that you have open and then open the program you want to use, or restar t your Macintosh.

Make sure virtual memory is turned on in the Memory control panel. For more information on virtual memory, see “I ncreasing Memory Available to Run Applications,” under “Working With Several Applications at a Time” in Chapter 4 of this manual, and the “Memory” topic area of Macintosh Guide, available in the Guide (h) menu.

m The program needs more memory.

Use the program’s Info window to give it more memory. For more information on increasing a program’s memory, see the “Memory” topic area of Maci ntosh Guide, available in the Guide (h) menu.

You see a message that your computer doesn’t have enough memory to start an

application or open a document.

You can make more memory available to run your application following the

instructions in “Increasing Memory Available to Run Applications” under

“Working With Several Applications at a Time” in Chapter 4 of this manual.

You can’t open a document, or you see a message that an application program can’t

be found.

m Some documents can be op ened by more than one application program.

Try starting a program that you think might be able to open the document, then choose Open from the program’s File menu to try to open the document.

Chapter 5

m Purchase and install the correct software to use the do cument, or find out

if the creator of the document can convert it to a form that one of your programs can use.

m Don’t try to open the files in your System Folder. Most of the files in your

System Folder are used by your computer for internal purposes and are not intended to be op en ed.

m Rebuild your desktop. See “Rebuild Your Desktop” under “When You Run

Into Trouble,” earlier in this chapter, for more information.

m If the document was created on a PC (p ersonal computer running DOS or

Windows), use the PC Exchange control panel to specify which Maci ntosh program will open the document. For infor mation about working with DOS documents on your Macintosh, see the information about DOS in Macintosh Guide, available in the Guide (h) menu.

You experience problems using a document created in a PC environment.

If you can’t open a DOS document using a Macintosh program, try the following:

m Open the document from within the program by choosing Open in the

program’s File menu.

m Use the PC Exchange control panel to change the document’s type to one

that can be opened by the program.

If a DOS document is displayed incorrectly, or you see strange codes or characters in the document, try one of the following:

m Your application program may have special proced ures for opening and

saving documents with different file formats. See the information that

came with your program. m Try opening the document in a nother program. Note: Some characters that can be displayed on th e Macintosh are not

accurately displayed on DOS computers, and vice versa. For more information about working with DOS documents on your

Macintosh, see the “DOS, Windows, and Apple II Files” topic area of Macintosh Guide, available in the Guide (h) menu.

Troubleshooting

You see a message that your application program can’t be opened because a file can’t be found.

Power Macintosh programs use special files called shared libraries. Any necessary shared libraries should be installed automatically when you install Power Macintosh programs.

Follow the directions that came with your program to reinstall the program. If the shared library is still missing, contact the software program’s manufacturer for assistance.

You experience problems using an older Macintosh program.

Some older Macintosh programs are not completely compatible with Power Macintosh computers.

Open the Memory control panel and turn off Modern Memory Manager.

Solutio ns to CD-ROM problems

Problems us ing the CD-ROM drive

The CD-ROM drive icon does not appear on screen.

m If you have other SCSI devices attached to your computer, make sure that

each device has a unique SCSI ID number. (If a CD-ROM drive was installed in your computer at the factory, it has SCSI ID 3.)

Refer to the documentation that came with your SCSI devices if you need to reset SCSI ID numbers.

m If you reinstall the CD-ROM software, make sure to restart your computer

after you reinstall the software.

Chapter 5

Your computer starts up and you see large folder-shaped areas, containing labeled pictorial buttons, instead of the usual Macintosh desktop.

m Your computer may have started up from a CD-ROM disc containing At

Ease, an alternative to the Maci ntosh desktop. You need to have the

Macintosh desktop on your screen before you can use any of the

installation instructions in this manual.

To return to the Macintosh desktop, choose Shut Down from the Special

menu. Tur n on your computer, and then immediately press the Open/Close

button on your CD-ROM drive to open the tray. Remove the CD-ROM disc

and gently close the tray. Your computer finishes starting up. To a void having the computer start up from a CD-ROM disc, remember to

remove any disc in the drive before you shut down your computer.

The tray of your CD-ROM drive won’t open.

If a CD-ROM disc icon appears on your screen:

m Drag the disc icon to the Trash, or select it and choose Put Away from the

File menu. If the AppleCD Audio Player program is active, choose Eject

CD from the File menu.

If you see a message that a disc can’t be put away because it is being

shared, turn off file sharing, then try again to put away the disc.

If no CD-ROM disc icon appears on your screen:

m Press the Open/Close button of your CD-ROM drive. m The signal to open the tray may not be reaching the computer. Turn off

your computer and locate the small pinhole to the lower right of the

CD-ROM tray opening. Insert the end of a large, straightened paper clip

firmly and horizontally into th e pinhole. Push gently until th e tray is

released, then carefully pull the tray open. Do not force th e tray open; wait

until the paper clip has dislodged it, or you may break the front of the tray.

WARNING

Turn off your computer before you attempt to eject the tray

using a paper clip. If you don’t, you may damage the CD-ROM drive.

If neither of these suggestions works, your CD-ROM drive may be damaged. Contact an Apple-authorized service provider or Apple for further assistance.

Troubleshooting

Your computer won’t restart, and a CD-ROM disc is in the CD-ROM drive.

m Your computer may be trying to start up from the CD-ROM disc. Press the

Open/Close button of your CD-ROM drive to open the tray, and remove the CD-ROM disc. Gently close the tray; then restart your computer.

Prob lem s us ing CD-ROM discs

You insert a CD-ROM disc, but its icon doesn’t appear on the Macintosh desktop.

m Make sure that the disc label is facing up and the disc is centered i n the

tray. If you’re using a small (8 cm) disc, make sure it is within the tray’s inner ri ng.

m Make sure the tray is closed all the way. m Try restarting your computer. m While holding the C key down, try starting your computer from the

CD-ROM disc that contains system software. If only the hard drive icon appears on the desktop, then there may be a hardware problem with your CD-ROM drive. If the CD-ROM icon appears above the hard drive icon, try reinstalling your CD-ROM software following the i nstructions in “Installing or Reinstalling CD-ROM Software” later in this chapter.

CD-ROM software is already i nstalled on Macintosh computers that come with CD-ROM drives. You can reinstall it by following the proced ure in “Installing or Reinstalling CD-ROM Software” later in this chapter.

Your computer displays the message “This is not a Macintosh disk: Do you want to initialize it?” when you insert a CD-ROM disc in the CD-ROM drive.

m Make sure that the Foreign File Access and Audio CD Access CD-ROM

extensions are installed in your Extensions Folder and are tur ned on. (If they are not turned on, use the Extensions Ma nager control pa n el to turn them on and then restart your computer.)

m Make sure the CD-ROM software is installed. (The CD-ROM software is

already installed on Macintosh computers that come with CD-ROM drives.)

m The disc may use a format that the Macintosh cannot recognize.

Chapter 5

Your computer ejects a CD-ROM disc without giving you any error message.

m Make sure the disc is flat i n the tray and the disc label is facing up. If

you’ re using a small (8 cm) disc, make sure it’s centered within the tray’s

inner ri ng. m The disc may need to be cleaned. (See “Handli ng Compact Discs” in

Appendix A.) If there are visible scratches on the shiny side of the disc,

you may be able to remove them with a CD polishing kit (available from

your audio CD dealer). If the scratches can’t be removed, you’ll need to

replace the disc. m The disc may be damaged. Try another disc in the drive, and try the

original disc in another drive. If the original drive reads other discs or if

the original disc doesn’t work in a nother drive, the disc is probably

damaged. You’ll need to replace th e disc.

You can’t open a document on a CD-ROM disc.

m Try opening the application program first; then open the document. m Read the manual that came with your CD-ROM disc. Some discs come

with software that you need to install on your computer before using the

disc.

You can’t save changes you make to information on a CD-ROM disc.

m CD-ROM is a read-only medium. This means that information can be read

(retrieved) from it, but not written (stored) on it. You can save the changed

information on a hard disk or floppy disk.

Troubleshooting

Prob lem s us ing ISO 9660 or High Sierra discs

You cannot access files on a CD-ROM disc that uses the ISO 9660 or High Sierra format.

m Discs in the ISO 9660 and High Sier ra disc formats have version numb ers

attached to filenames. Some application programs need these version numbers in order to work with files. To make the version numbers available to programs on your computer, follow these instructions:

Drag the CD icon to the Trash. When the tray op ens, hold down the Option key and push the tray back in, continuing to hold down the Option key until the disc is fully in the drive. The program you are using should now be able to locate filenames on that CD-ROM disc.

m Make sure that Foreign File Access, ISO 9660 File Access and High Sier ra

File Access are present in the Extensions folder in your System Folder.

Problems playing a udio CDs

You don’t hear any sound when you play an audio CD or an audio track on a CD-ROM disc using the AppleCD Audio Player.

m If you have headphones or speakers connected to the computer, adjust the

plug to m ake sure they are firmly conn ected. Make sure the volume control on your headphones or speakers is not turned down too low.

m If you are using a CD-ROM disc over a network, you won’t be able to hear

the audio por tion.

m Make sure the volume is turn ed up in the AppleCD Audio Player. With the

Audio Player op en, drag the volume control slider up or press the Up Arrow key on your keyboard.

m The CD may have been paused. Click the Play/Pause button in the

AppleCD Audio Player once or twice.

Chapter 5

While playing an audio track on a CD-ROM disc that combines audio tracks and data, you double-click the disc icon and the audio track stops playing.

m You can’t op en data files on a CD-ROM disc and listen to audio tracks on

that disc at the same time.

You are unable to record sound from an audio CD.

m You may need to reset the sound options in a sound control panel. Refer to

the “Sound” topic area of Macintosh Guide, available in the Guide (h) menu.

Problems us ing Photo CDs

Your CD-ROM drive will not open Photo CDs.

m Reinstall the CD-ROM software (available through the “Multimedia

Software” option in Custom Install when you reinstall system software).

Your computer does not display color icons for individual images on a Photo CD.

m Your computer may be low on memory. To view color icons, restart your

computer and then reopen the Photos folder. See the “Memory” topic area

of Macintosh Guide, available in the Guide (h) menu, for more

information on managing memory.

After you open an image on a Photo CD, the image is scrambled, colors are displayed incorrectly, or no image appears in the window.

m The program you are using may not be designed to work with large (high-

resolution) image files. You can open the image with another program or

you ca n assign more memory to the program. (For more information on

managing memory, see the “Memory” topic area of Macintosh Guide,

available in the Guide [h] menu.)

After you open an image on a Photo CD, your system is “frozen” and does not respond to any input, or you have a “bomb” message on your screen.

m Restart your Macintosh. The program you are using may not be designed

to work with large (high-resolution) image files. You can open the image

with another program, or you can assign more memory to the program (see

the “Memory” topic area of Macintosh Guide, available in the Guide [h]

menu, for more infor mation on managing memory).

Troubleshooting

If your computer’s performance decreases

If you notice a decrease in your computer’s speed and general p erformance and you often use networks, connect to bulletin boards, or share files with other computer users, your computer may have a computer “virus.” Computer viruses are potentially data-destroying programs that can be copied to your computer without your knowledge when you or someone you share files with connects to public computer resources. Use a vir us detection application, available at most software retailers, to see if your computer has a vi rus, and to remove it from your computer.

If you notice a significant decrease in performance and your computer has virtual memory turned on, you may want to turn it off. Refer to the section “Increasing Memory Available to Run Applications” under “Working With Several Applications at a Time” in Chapter 4 of this manual and to the “Memory” topic area of Macintosh Guide, available in the Guide (h) menu, for instructions.

If you notice a decrease in your computer’s performance after you add special software (a control pan el, system extension, or custom utility), it may be because your special software does not work well with Macintosh computers built with the PowerPC microprocessor.

m To find out if your sp ecial software is the problem, hold down the Shift key

while you restart the computer. This temporarily turns off certain kinds of software. If the computer performs better without this software, the software is likely to be the problem.

m Use the Extensions Manager control pan el to turn off a system extension or

set of extensions. For detailed instructions, see the “Customizing Your Computer” topic area of Macintosh Guide, available in the Guide (h) menu. If the computer performs better when an extension is turned off, contact the extension’s ma nufacturer for i nformation or an upgrade.

Chapter 5

m Drag special software items out of the System Folder or remove them

permanently. (The specia l software may be in the Control Pa n els or

Extensions folder inside the System Folder.) If the computer performs

better when the software is removed, contact the software’s manufacturer

for information or an upgrade.

Hint: If you have more than one special software item, drag all the special

items out of the Control Panels and Extensions folders. Then return them

one at a time, restarting and checking your computer’s performance each

time until you identify the one that is causing problems. If you still do not notice an improvement, follow the instructions in

“Installing or Reinstalling System Software” later i n this chapter to reinstall system software on your star tup hard disk.

Solving printe r p roblems

The following suggestions should work for all printers. m Check your printer settings in the Chooser, making sure you have selected

the co rrect printer. m Next, tur n off the computer and printer and check the printer cable

connections. m If neither of these suggestions solves the problem, reinstall your printer

driver. If your printer is an older model, do not use the driver that came

with the printer. I nstead, use the updated printer drivers provided on the

system software CD-ROM that came with your Power Macintosh. T h ese

drivers are created especially for use with the Power Macintosh.

Troubleshooting

Obtaining online suppor t and updated Apple software

Apple technical support information and software updates are available from many online services. Using these services, you can get troubleshooting and other important i nformation. You can also get all of the latest versions of Apple software, including most printer drivers, system enablers, and updates to utilities, networking, and communication software.

IMPORTANT

Be sure to read the posted Apple Software License Agreement

before installing any software. Currently, Apple’s Customer Service Division (CSD) posts Apple software

updates to the following online services:

m America Online m AppleLink m CompuServe m Internet: World Wide Web site m Internet: F T P servers m Internet: Gopher server

Specific paths and details for each service follow.

America Online

Apple software updates are posted to th e USA Apple SW Updates area, which is located in the Apple Computer, Inc. folder. You can use the keyword

applecomputer to go directly to the Apple Computer, Inc. folder, or follow

this path to find the software updates:

Computing window

Company Connection window

Technical Support window

Hardware folder

Hardware window

Apple Computer, Inc. folder

USA Apple SW Updates folder

Chapter 5

Apple 5400 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual