APC AP9608, AP9208 User Manual

Call-UPS II

AP9208 AP9608



Thank You !

Thank you for selecting this American Power Conversion Call-UPS II remote control accessory. Whether you have the SmartSlot or external version, your Call-UPS II has been designed for many years of reliable, maintenance-free service in combination with your American Power Conversion Uninterruptible Power Supply. American Power Conversion is dedicated to the development of high-performance electrical power conversion and control products and we hope that you will find this product a valuable, convenient addition to your computing system.

Please read this manual! It provides installation and operating instructions that will help you get the most from your Call-UPS II accessory.

Save this manual! It includes important instructions for the safe installation of your Call-UPS II accessory. Further, it includes instructions for obtaining factory service should the proper operation of the accessory come into question.

Radio frequency interference

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the users authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Shielded communications cables must be used with this unit

to ensure compliance with the Class A FCC limits.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique német pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la Class A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Overview 1

1.2 Hardware Requirements 1

2 Product Description . . . . . . . . . . . . . . . . . . . 2

2.1 The Call-UPS II Panel 2

2.2 Management Port 2

2.3 UPS Monitoring Port [External Version] 2

2.4 UPS Cable [External Version] 3

2.5 Optional Power Port [External version] 3

With Smart-UPS 3 With Matrix-UPS and Symmetra Power Array 3

2.6 Status Indicator 4

3 Installation and Setup . . . . . . . . . . . . . . . . . 5

3.1 Handling 5

3.2 Receiving Inspection 5

3.3 Installation 5

Smart Slot 5 External Version 6

3.4 Confirm Operation 6

3.5 Configure Call-UPS II 7

Initial Logging On 7 Customize Settings 8 Connect to Modem 9

4 Operation . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.1 Logging On to Call-UPS II 11

4.2 UPS Status [and Diagnostics] 11

With Smart-UPS and Matrix-UPS 12 With Symmetra Power Array 15

4.3 UPS Control 20

4.4 UPS Characteristics 22

With Smart-UPS and Matrix-UPS 22 With Symmetra Power Array 25

4.5 Data/Event Logging 27

4.6 Call-UPS Settings 29

4.7 Paging Setup 32

4.8 Measure-UPS Info 36

5 Problem Resolution . . . . . . . . . . . . . . . . . . 38

5.1 Troubleshooting Chart 38

5.2 If Problems Persist 39

6 Specifications . . . . . . . . . . . . . . . . . . . . . . . 40

6.1 Management Port 40

6.2 Product Specifications 41

Appendix:

Multiple Smart Slot Installation . . . . . . . . . 42

Triple Chassis 42 Symmetra Power Array 43 Daisy Chains 43 Smart-UPS ans Matrix-UPS 43

1 Introduction

1.1 Overview

American Power Conversion’s Call-UPS II is a remote UPS management device that allows you to monitor and control your It provides the following features:

APC UPS by modem.

• Remote

UPS status display UPS control (e.g., safe reboot during power

outage or when the server is down)

• Data and event logging

• Operator paging in case of trouble

Call-UPS II works with any Symmetra used with the PowerNet

Callas a SmartSlot

Power ArrayTM. It draws power from the UPS, and can be

APC Measure-UPSTM Environmental Monitor and the APC

SNMP Adapter

UPS II comes in two versions: as an external device (AP9208) and

card (AP9608). SmartSlot Call-UPS II mounts in all APC

APC Smart-UPS

, Matrix-UPS

devices equipped with a SmartSlot. The external Call-UPS II connects to the

UPS communications port.

1.2 Hardware Requirements

Call-UPS II requires an APC Smart-UPS, Matrix-UPS, Symmetra Power Array or other mote management, Callindustry standard Call-

UPS II requires local DTE equipment — either a dumb terminal or a

computer running terminal emulation software (e.g., HyperTerminal). A remote management site requires its own computer with modem and terminal emulation software. The communications rate for Callbe configured to 1200, 2400, 9600, and 19,200 baud. The default is

APC device equipped with a SmartSlot. For paging or re-

UPS II requires both a modem that understands

AT commands, and a telephone line. For configuration,

UPS II can

9600.

2 Product Description

2.1 The Call-UPS II Panel

The SmartSlot Call-UPS II panel contains the management port and the status indicator. See the figure below.

Management Port

Status

Smart SlotSmart Slot

AP9608 Call-UPS Remote Mgt Device

The external Call-UPS II rear panel contains the management port, status indicator,

UPS monitoring port, and optional power jack. See the figure

below.

2.2 Management Port

The Call-UPS II management port is used for configuring Call-UPS II and for remote management and paging by modem. For specifications, see Sec. 6.1.

2.3 UPS Monitoring Port [External Version]

The UPS monitoring connector duplicates the signals from the UPS so that the normal computer-tofor use with

APC software and interface kits only.

UPS connection is maintained. This port is

2.4 UPS Cable [External Version]

Use this cable to connect Call-UPS II to an APC Smart-UPS, Matrix-UPS, Symmetra Power Array or other

APC smart device (Share-UPS or Triple

Chassis, for example).

2.5 Power Port [External Version]

The external version of Call-UPS II has a power port for an optional power adapter. This adapter is not needed in most situations. Callnormally receives power from the UPS through the UPS connection cable, giving Call-

UPS II protection from poor power conditions. After UPS

shutdown for low-battery condition, Call-UPS II will still draw power from the ity of the

UPS for a time determined by the size of the load and the capac-

UPS. However, Call-UPS II stops drawing power from the UPS

before the battery is completely drained. To determine whether a power connector will be useful, refer to the two

paragraphs that follow. You can obtain a power adapter by contacting

APC technical support at one of the numbers given on the back cover of

this manual. The

APC part number for the power adapter is AP9505.

With Smart-UPS

The optional power adapter is required for some older Smart-UPS models that do not supply power to CallSmart-

UPS supplies power to Call-UPS II, refer to the Smart-UPS user

UPS II. To determine whether your

manual. Plug the adapter into a wall receptacle if you want remote turnon and turn-off capability; otherwise, plug it into a Smart (Smart-

UPS models 250, 370, and 400 cannot be turned on or off by

-UPS receptacle.

remote connection; for these models plug the adapter into a Smartreceptacle.)

UPS II

UPS

With Matrix-UPS

You will need the optional power adapter for use with Matrix- UPS only if you want remote turn-on capability. Matrixremotely by Calllose power. The the

UPS Control menu of Call- UPS II ) without causing Call-UPS II to lose

UPS II, but, without the adapter, Call-UPS II will then

UPS will execute a Graceful Reboot command (item 5 on

UPS can be turned off

power. Plug the power adapter into a wall receptacle if you want remote turn-on and turn-off capability. Otherwise, plug it into a Matrix-

UPS

receptacle.

2.6 Status Indicator

The status indicator shows the following conditions.

STATU S LED IN DIC ATI ON

Off Call-UPS

On Continuously Call-UPS II is on with no user logged in.

Single short flashes User is logged in or logging in.

Double short flashes Lockout is in progress.

Rapid flashes Call-UPS II failed its power on self-test.

is off.

3 Installation and Setup

3.1 Handling

Call-UPS II is sensitive to electrostatic discharge. It is shipped in a con- ductive bag to help dissipate damaging static charges. Leave the product in the bag until ready to install. Handle CallDo not touch the printed circuit board or other components.

3.2 Receiving Inspection

Once the Call-UPS II has been removed from its shipping container, inspect it for damage that may have occurred while in transit. Notify the carrier and place of purchase immediately if any damage is found. The packing materials are recyclable and should be disposed of properly. Please complete and return the enclosed warranty card.

Call-

UPS II is shipped with a null modem cable ( APC part number 940-

0103).

3.3 Installation

Before installing Call-UPS II, install your UPS. Then refer to the appro- priate section that follows.

UPS II by the end plate only.

SmartSlot

If you are using a SmartSlot Call-UPS II with other SmartSlot devices, refer to the appendix, “Multiple SmartSlot Installation” on pages 42 –43 .

While it is not possible to install the Calldamage the unit in the attempt to do so. Note the proper orientation of the Call-

UPS II shown in the figure that follows. The sides of the printed cir-

cuit board align with the locating slots in the sides of the SmartSlot. In a

UPS, the SmartSlot may be oriented horizontally or vertically.

Use the following procedure to install the Call-

1 Shut down the protected loads and turn off the UPS. 2 Use a #2 Phillips head screwdriver to remove the two screws re-

taining the cover. Keep the screws handy for step 4 below. Retain the cover for future use.

3 Orient the Call-

Slide the Callthe Call-

UPS II to fit in the SmartSlot as shown below.

UPS II all the way into the SmartSlot. The panel of

UPS II should be flush with the front face of the slot.

UPS II upside down, you can

UPS II:

4 Secure the Call5 Turn on the

UPS II with the screws removed in step 2.

UPS and the protected equipment.

External Version

It is not necessary to turn off the the UPS or its load before connecting or disconnecting the external Callcause the

UPS to beep, or, if the UPS is powered off, to power on. This is

UPS II. When connected, Call-UPS II may

normal.

Use only of Call-

APC-supplied cables to connect the external version

UPS II to the UPS. Do not connect to any Call-UPS II port

except as specified in these instructions. Connections using a cable or any other manufacturer may cause damage to or improper operation of Call-

UPS II, the UPS, or the computer.

If a device such as a server or workstation is currently using the communi-

cations port on the back of the UPS, disconnect it now according to the UPS connection instructions. Connect that device securely to the UPS

Monitoring Port on Call-UPS II. See Sec. 2.5 to determine if the optional power adapter is required.

3.4 Confirm Operation

Observe the status indicator on Call-UPS II. After a moment it should be on continuously. If the indicator flashes rapidly, Callits power-on self-test. See Chapter 5.

UPS II has failed

3.5 Configure Call-UPS II

Call-UPS II requires on-site configuration before remote operation. You will be able to change any of the settings later by the remote connection. Follow these steps to configure Call-

• Communication parameters

• Password protection

• Time and date

• Paging (optional)

• Dial-back security (optional)

• Event logging (optional)

Initial Logging On

Connect DTE equipment (a dumb terminal or a computer running terminal emulation software) to the Management Port of Callsupplied null modem cable. It may be necessary to use an adapter (not supplied) to connect the

DTE equipment to the null modem cable.

UPS II for:

UPS II using the

Set the communication parameters of the DTE equipment to second, 8 data bits, no parity, and 1 stop bit (

With Call-

UPS II running (Status Indicator on steady), press CTRL + P

9600, 8, N, 1).

9600 bits per

(press and hold the CTRL key while pressing the P key). At the prompt:

Enter Password>

Type in APC and press ENTER.

Note: “

APC” is the factory default password for Call-UPS II. If the

default has been changed through previous configuration, enter the changed password. Callcase sensitive. Enter

APC in upper case.

On correct entry of the password, Call-

UPS II communication is

UPS II displays the following

information:

---------------------- SMART-UPS 700 --------------------

Site ID: 12345678 Location: Physical Location of This UPS

Press Any Key To Continue...

Note the top line, which displays the model number of the currently connected . Site

ID and Location are user configuration items.

UPS that is

The display shows the factory defaults. Press any key to bring up the Main menu:

---------------------- MAIN MENU ------------------------

Date: Dec-16 '97 Time: 08:39:36

1- UPS Status 2- UPS Control 3- UPS Characteristics 4- Data/Event Logging 5- Call-UPS Settings 6- Paging Setup 7- Measure-UPS Info ?- Help <ENTER> Display Menu <ESC> End Session >

Customize Settings

From the Main menu, you can go to the various menus by pressing the number associated with each of them. Press 5, then the Call-

UPS Settings menu. Set the date, time, password, location, and

baud rate from this menu. The baud rate should be set at

ENTER to bring up

9600. The other

menu items can be left alone for now. Note that any changes you make are displayed when you return to the menu.

Then press the Paging Setup menu, where you can change the Site its default setting. If you will be using the paging capability of Call-

ESC to return to the Main menu. Type 6 and press ENTER for

ID number from

UPS

II, use this menu to enable and set up paging.

If you plan to use Calland press

ENTER for the Data/Event Logging menu. Proceed from there

UPS II for logging, go to the Main menu, type 4

to set up logging. To change any of the changeable setting of the UPS and Call-UPS II, use

the other menus listed in the Main menu. For a full description of the entire menu scheme, see Section 4.

Any changes to Callof the session. Changes are made when Call-

UPS II communication settings are held until the end

UPS II issues modem com-

mands at that time.

Connect to Modem

Call-UPS II requires a modem for remote UPS control and paging. If a modem is used with Callit. Plugging the modem into the protected power output of the

UPS II, some thought must be given to powering

UPS will

keep the modem operating in bad power conditions, but remote turn-on of the

UPS will not be possible since, when the UPS is off, the modem

is off. By plugging the modem into a wall socket, remote turn-on of the

UPS will work, but the modem will have to get by with unprotected

power. Also, it is possible in this situation to miss pages, since the modem would be off in a power outage that Call-

UPS II tries to report by

paging. A better option is to use a modem designed for portable computers that

draws power from the computer. Callproviding protected power whether the a modem that draws power from Call-

UPS II will power such a modem,

UPS is on or off. Be careful to use

UPS II, not a battery.

The configuration is complete. Disconnect the management device from Call-UPS II. Connect the Call-UPS II according to the appropriate system connection diagram on the following page.

Note: Use a standard modem cable to make this connection. Do not

use the null modem cable supplied with Call-

UPS II.

SmartSlot Configuration

External Configuration

4 Operation

4-1 Logging On to Call-UPS II

For on-site logging on to Call-UPS II, see Section 3.5. For remote logging on to Call-

the

UPS. After establishing communication, press CTRL + P. Call-UPS II

UPS II, connect via modem to the site of

prompts you for the password. Type in your password. (If you have not changed the password, the default password is

APC.) The Opening

screen is diplayed. After pressing any key, the Main menu appears. All Call-UPS II functions are available from the Main menu. To gain

access to one of the listed functions, type the associated number and press

ENTER. To redraw the screen, press ENTER by itself.

Tip: Extensive online help is available throughout the menu

system. It is available whenever a “?” appears on a menu.

The “>” is the Call-

UPS II menu prompt. Call-UPS II uses the double

prompt “>>” to request a settable value. Some of these values can be viewed by selecting them on the menu, pressing through a list of possible settings and then pressing

SPACEBAR to cycle

ENTER to change the

setting to the current one listed. Any time Call-UPS II responds to a command with the prompt “Are You

Sure?” Call-

UPS II requires confirmation of the command. Type YES in

uppercase letters at the prompt to confirm the command. Any other entry aborts the command.

To return to the Main menu from another menu, press

ESC. Press ESC

from the Main menu screen to end the Call-UPS II session and hang up the modem.

The paragraphs which follow give a description of the menus available in the Main menu.

Note: Menu item 7 on the Main menu, Measure-

only if Call-

UPS II is used with a Measure-UPS environment

UPS Info, appears

monitor.

4.2 UPS Status [and Diagnostics]

The name and content of the first item on the Main menu varies according to the UPS being used. With a Smartitem is “

UPS Status.” When used with the Symmetra Power Array, the

UPS or a Matrix-UPS, the first

first item is “UPS Status and Diagnostics.” Refer to the appropriate sections and accompanying tables that follow.

With Smart-UPS and Matrix-UPS

Type 1, then ENTER at the Main menu to display the status of the connected UPS.

Note: This example is from a Matrix-

UPS 3000. Other models may

not show this exact information.

------------------ MATRIX 3000 STATUS ------------------Utility Line: 241.2 VAC Battery Info UPS Output: 235.6 VAC ------------------

UPS Load: 000.0 % Voltage: 55.62 VDC Run Time: 0185 min Capacity: 100.0 %

Load Power: 000.0 VA Smart Cells: 002

Load Current: 00.00 A Bad Cells: 000

UPS Temp: 019.8 C Batt Date: 02/23/97

Freq: 60.00 Hz Self Test: OK

Last Xfer: Test

The following table describes the items on the Call-

Status: On-Line

UPS Status screen when

UPS II is used with Smart-UPS or Matrix-UPS.

UPS STATUS (Sm art-UPS and Ma trix-UPS)

Ite m Description

Utility Line

UPS Output

UPS Load

Run Time

Load Power

Load Current

UPS Temp

Freq

Last Xfer

Voltage

Capacity

Utility line input, in volts A C RMS.

UPS output to the load, in volts A C RMS .

Connected load as a percentage of the rated capacity of the UPS.

Estimate of the total run time currently available from the UPS, based on present load and battery, in minutes.

Amount of power being drawn by the load, in volt-amps (if supported by the UPS).

Amount of current being drawn by the load, in amps (if supported by the UPS).

Current temperature inside the UPS, in degrees Celsius.

Output frequency of the UPS, in hertz.

Reason for the last UPS transfer to battery. Possible results are: Te st, Low Volta ge, Hi Voltage, Rate of Change, and Notch/Spike.

Total voltage of the UPS batteries, in volts DC.

Battery charge as a percentage of capacity.

Smart Cells

Bad Cells

Batt Date

Self Test

Number of Smart Cell battery packs connected to the UPS (only with Matrix-UPS).

Number of Smart Cells connected to the UPS that have gone bad (only with Matrix-UPS).

Date of the last battery change.

Results of the last UPS self-test. Possible re sults are: OK, None (not available), Unable to Test (inval id results due to overload), and Battery Failed (due to insufficient capacity).

The Status line at the bottom of the Status screen can display the follow-

UPS status conditions:

ing

• Runtime Calibration

• Waiting to Power Load

• Smart Boost

• Smart Trim

• On-Line

• On-Battery

• Low Battery

• Replace Battery

The following fault conditions display only when Calla Matrix-

UPS and a fault condition exists.

• Main Relay

• Batt Charger

• Bypass Relay

• Internal Temp

• In Bypass

• Sleeping – Delayed Wakeup

• Sleeping – Inverter Shutdown

• Forcing Graceful Shutdown

• Sleeping – Low Battery

• Shutdown Overload – Unable to Transfer to Battery

• UPS Fault

UPS II is used with

• Iso Unit Fan

• Bypass Supply

• Voltage Select

• DC Imbalance

• Elec Unit Fan

If the

UPS is powered off during a status request, Call-UPS II responds

with the message:

UPS Powered OFF

With Symmetra Power Array

Type 1, then ENTER at the Main menu to display the Status and Diagnostics screen of the connected Symmetra Power Array.

----------------------------- SYMMETRA STATUS ------------------------------IM Status: On & Ok Last Xfer: None

RIM Status: Off & Failed Last Self test: OK

------------------------------ INPUT/OUTPUT ---------------------------------

----------------------------- POWER MODULES ---------------------------------

------------------------------- BATTERIES -----------------------------------

System Status:On-Line

1- Main Frame Information 2- External Battery Frame Information for frame(s): 1, 2, 3, 6, 7 <ENTER>=Refresh, <ESC>=Main menu>, ?=Help>

Input: 246.0 V at 60.04 Hz Load Assuming No Redundancy: 000 %

Output: 000.0 V at 60.04 Hz Allowing for n+1 Redundancy: 000 %

Load Current: 00.0 A Capacity: 16.0 kVA

Installed: 05 Fault Tolerance: n+0

Bad: 00 Alarm if Under: n+2

Installed: 004 Voltage: 137.1 VDC Runtime: 0244 min.

Bad: 000 Capacity: 98.0 % Alarm if Under: 015 min.

Alarm if Over: 06.0 kVA

The following table describes the items on the tics screen when Call-

UPS II is used with a Symmetra Power Array. The

UPS Status and Diagnos-

table continues on the next page.

UPS S TATUS AN D DI A GNO ST ICS ( Sym me tr a Po wer Ar ray )

Item Description

IM Status

RIM Status

Last Xfer

Last Self Test

Input

Output

Load Current

Status of the Intellige nce Module.

Status of the Redundant Intelligence Module.

Reason for the last UPS transfer to battery. Possible results are: Test, Low Voltage, HiVoltage, Rate of Change, and N otch/Spike.

Results of the last Sel f Test. Possible results are listed in earlier Self Test Table in this section.

Utility line input, in volts AC RMS and in hertz.

UPS output to the load, in volts AC RMS and in hertz.

Amount of current being drawn by the load, in amps.

UPS STATUS AN D DIAGNO S TIC S

(Symmetra Power Array, Co ntinued)

Item Description

Load Assuming No

Redundancy

Allowing For

n+[1] Redundancy

(Battery Po wer)

Capacity

(Load)Alarm

if Over

Installed

Bad

Fault T oler ance

Connected load as a percentage of the capacity of the good battery modules, assuming a ll good m odules are available for power.

Connected load as a percentage of the capacity of the good battery modules, assuming one [two, no] good module is reserved for redundancy. The value of redundancy (n+0, n+1, n+2) is taken from the Alarm if Under setting (see below).

Battery power available, in kilovolt-amps.

Load alarm threshold, in kilovolt-amps. If the load is at or above this setting, an alarm sounds. Changeable in the UPS Characteristics menu.

Number of power modules/batteries installed in the Symmetra Power Array.

Number of power modules/batteries that have failed.

Redundancy of the Symmetra Power Array, given the present load and battery capacity. A Fault Tolerance of n+2, for example, means that two modules could fail and there would be enough power for the load in the event of utility line power outage.

(Fault Tolerance)

Alarm if Under

Voltage

(Battery Charge)

Capacity

Runtime

(Runtime)

Alarm if Under

Low redundancy ala rm. If the Fault Tolerance goes below this setting, an alarm sounds. Changeable in the UPS Characteristics menu.

Total voltage of the batteries, in volts DC.

Battery charge as a percentage of capacity.

Estimated runtime on-battery with the present load, based on the latest Run Ti me Calibr ation (Sec. 4.3).

Runtime alarm threshold, in minutes. If the Runtime reading falls below this setting, an alarm sounds. Changeable in the UPS Characteristics menu.

The System Status line at the bottom of the UPS Status and Diagnostics screen can display the following Symmetra status conditions:

• Runtime Calibration

• Waiting to Power Load

• Smart Boost

• Smart Trim

• On-Line

• On-Battery

• Low Battery

• Replace Battery

• In Bypass

• Sleeping – Delayed Wakeup

• Sleeping – Inverter Shutdown

• Forcing Graceful Shutdown

• Sleeping – Low Battery Shutdown

• Overload – Unable

• Bad Power Module

• Intelligence Module is installed and failed

• Redundant Intelligence Module is installed and failed

• Bad Battery Module

• Load is above kVA alarm threshold

• Redundancy has been lost

• Redundancy is below alarm threshold

• Bypass is not in range (either freq or voltage)

• Bypass contactor stuck in bypass position

• Bypass Contactor stuck in on-line position

• UPS in bypass due to internal fault

• UPS in bypass due to overload

• System is in Maintenance Bypass

• Input circuit breaker tripped open

• System level fan failed

• The Redundant Intelligence Module is in control

• IIC inter-module communications failed

• Turn on requested, override required

• UPS will turn on automatically when conditions are met

• Runtime is below alarm threshold

• # of batteries increased

• # of batteries decreased

• # of power modules increased

• # of power modules decreased

• Intelligence Module inserted

• Intelligence Module removed

• Redundant Intelligence Module inserted

• Redundant Intelligence Module removed

• # of External battery Cabinets increased

• # of External Battery Cabinets decreased

If the UPS is powered off during a status request, Call-

UPS II responds

with the message:

UPS Powered OFF

In addition to providing general status information, the UPS Status and Diagnostics screen serves as a menu for obtaining more detailed information on the Symmetra frames and external frames.

To go to the Main Frame screen, type 1 and press

ENTER. The following

display will appear.

Main Frame

+---------------+–--------------+

L1- | Power Module | None | -RIM

| No Module IIC | OK | -IM +---------------+---------------+

L2- | Power Module | Battery |

|OK | OK | +---------------+---------------+

L3- | Power Module | Battery |

|OK | OK | +---------------+---------------+

L4- | Power Module | Battery |

|OK | OK | +---------------+---------------+

L5- | Power Module | Battery |

| BAD | None | +---------------+---------------+

<ENTER>=Refresh, <ESC>=Status Menu, ?=Help, or module code for details>

The Main Frame screen is a map of the Symmetra array. The left column displays the five levels of power module slots (

L1 to L5). The box at the

top of the right column displays the status of the Redundant Intelligence Module ( (

IM) on the second line. The remainder of the right column displays the

RIM) on the first line and the status of the Intelligence Module

four levels of batteries. The power module and battery boxes display the status of the corresponding power module or battery on the second line.

The Main Frame screen also serves as a menu for more detailed information on each of the power modules and the intelligence modules. By typing

L1 and pressing ENTER, for example, you can view a screen that dis-

plays information regarding Power Module Intelligence Module, type

IM and press ENTER, and so on. Included in

L1. For information on the

this information are hardware and firmware version numbers and the

module serial number, in addition to raw status readings. Normally you will not need to go to these module status screens unless you need information for technical support. To return to the Main Frame screen, press

ESC.

For External Battery Frame(s) Information, type 2 and press

ENTER. The

last choice is available only when external battery frames are connected to the Symmetra power array. These external battery frames are numbered and listed next to the menu item. (See earlier screen capture of the UPS Status and Diagnostics screen.) The message prompts you to enter the battery frame number. Type the number of one of the external battery frames to go to a Battery Frame screen. An example follows.

Battery Frame

+---------------+---------------+ Batteries possible: 12 F/W Rev: A01 Manuf. Date: 06/06/97 Batteries Installed: 07 H/W Rev: G98 S/N: W960123456789 ENTER=Refresh, ESC=Status menu, or enter frame number>

4.3 UPS Control

For remote control of the connected UPS, go to the Main menu and type 2 and press

ENTER. Call-UPS II displays the Control menu.

--------------------- CONTROL MENU ----------------------

1- Turn UPS ON 2- Turn UPS OFF 3- UPS Self Test 4- Simulate Power Failure 5- Graceful Reboot 6- Graceful Turn OFF 7- Start Runtime Cal (Stop Runtime Cal) 8- Put UPS in Bypass (Return from Bypass) ?- Help

<ENTER> Display menu

<ESC> Return to Previous menu

Select from the menu items to perform the following:

UPS CONTR OL

Command Description

Turn UPS ON

Turn UPS OFF

Restores power to the load.

Cuts off power to the load immediately. T his does not allow for graceful shutdown for operating systems that require it.

UPS Self Test

Simulate Power

Failure

Graceful

Reboot

Starts a UPS self test and displays the results.

Puts the UPS on battery for a moment as if there were a power failure.

Causes the UPS to cycle power to the a tt ached computer to reboot it. Call-UPS II signals that the UPS is on battery and that the battery is nearly exhausted. Graceful Reboot uses the value set for Low Batte ry D uration. See UPS Characteristics table, Sec. 4.4.

UPS CONTROL (Continued)

Command Description

Causes the UPS to shut down. Call-UPS II immediately

Graceful Turn

OFF

Start(Stop)

Runtime

Calibration

signals that the UPS is on battery and that the battery is nearly exhausted. Graceful Turn OFF uses the value set for Low Battery Duration. See UPS Characteristics table in Sec. 4.4.

Starts and stops runtime calibration on the UPS. Calibration starts only if the UPS has a 100% battery charge. If the UPS accepts the command to start runtime calibration, Cal l-UPS II reports “Runtime Calib: OK.” If the UPS does not accept the command, Call-UPS reports “Runtime Calib: NO.” Runtime is displayed on the UPS Status [and Dia gnos tics] Screen.

product s with serial numbers that begin with the letter do not support runtime calibration.

Note: Smar t-UPS

Put UPS in

(Return from)

Bypass

UPS is powered off when UPS Control is selected from the Main

If the menu, Call-

--------------------- CONTROL MENU ----------------------

<ENTER> Display menu

UPS II responds with an abbreviated control menu:

1- Turn UPS ON 2- Turn UPS OFF ?- Help

<ESC> Return to Previous menu

Type 1 to turn the press

ENTER to re-display the full UPS Control menu.

For Matrix-UPS and Symmetra Power Array only

UPS in Bypass mode and returns the UPS from Bypass mode.

UPS on, then press ESC to return to the Main menu or

. Puts the

4.4 UPS Characteristics

UPS characteristics are set at the factory for normal operation and usually

do not need to be changed. However if a change is needed, select items from the operation of UPS monitoring software in use, so check the requirements of the system before changing them. Default and optional values for these settings vary from one UPS to another.

UPS Characteristics menu. New settings may conflict with the

Note: Smart-

UPS products with serial numbers beginning with

the letter W do not support reporting and setting

UPS

characteristics with Call-UPS II. In this case, item 3, UPS Characteristics will not appear on the Main menu.

To display or change the characteristics of the

ENTER from the Main menu. The appearance of the UPS Characteristics

menu will vary according to the type of the connected

UPS, type 3 and press

UPS. Refer to the

appropriate sections and accompanying tables that follow.

With Smart-UPS and Matrix-UPS

Call-UPS II connected to a Smart-UPS or Matrix-UPS displays the follow- ing UPS Characteristics menu:

------------------- UPS CHARACTERISTICS -----------------

UPS ID: UPS_IDEN

1- Output: 240 V 2- Output Freq Range: AUTO 3- Output Voltage Reporting base: Auto 4- If UPS fails and freq or voltage is out of

---------------------------------------------------------

<ENTER> Display Menu

<ESC> Return to Previous Menu

range: Go to Bypass

5- Low Battery Duration: 02 min. 6- Shutdown Delay: 020 sec. 7- Return Delay: 000 sec. 8- Return Battery Capacity: 00 % 9- Scheduled Self Test: every 14 Days

10- Alarm if runtime is less than: 000 min. 11- Alarm if load is greater than: 00.0 kVA 12- Alarm if redundancy is less than: n+2 (0=never)

13- Reset UPS to Default Settings

?- Help

You can choose a numbered item to change its current setting. Type its corresponding number and press prompted to cycle through the settable values. Press any change and return to the

ENTER. Press SPACEBAR when

ENTER to confirm

UPS Characteristics menu.

The following table gives a description of the settings on the UPS Characteristics menu. Those marked with a † are non-settable characteristics.

UPS CHARACTERISTICS (Smart- UPS and Matrix UPS)

Setting Description

†

Model

UPS Dip

Switches

UPS S/N

F/W Rev

†

UPS ID

Manuf. Date

Output

Battery Date

Low Transfer

Model name of the connected UPS.

Hexadecimal display of the UPS switch settings for those UPSs that have them. Used by technical support.

Call-UPS II will not allow changes to U PS characteristics if this value is other than 0.

Serial number of the UPS.

Revision number of the firmwa re in the UPS.

Identification of the UPS (not settable t hrough Cal l-UPS II).

†

Date of manufacture of the UPS.

Rated output voltage of the UPS. Settable for UPSs that allow change of output voltage. You will be prompted to select from the choices displayed.

Date of the last battery replacement (not settable through Call-UPS II).

Lowest allowed utility line voltage before transfer to battery operation. Consult your UPS and computer manuals for proper setting.

transfer voltage

Note: Matrix-UPS does not allow setting low

Note:

High Transfer

High utility line voltage setting for transfer to battery operation. Consult your UPS and computer manuals for proper setting.

UPS CHARACTERISTICS (Smart- UPS and Matrix UPS, Cont.)

Setting Description

Sensitivity of the UPS to power line fluctuation. Set this value according to the type and magnitude of expected fluctuation and the susceptibility of the load. Values range

Sensitivity

Shutdown

Delay

Return Delay

from high to low sensitivity. Use lower sensitivity settings when running from a less stable power source, e.g., an inexpensive fuel-powe red gen erator, when you have determined that the connected devices can handle the instability.

Time interval between issuance of a UPS turn off command and actual shutdown of the load. Since the UPS notifies the computer of the impending shutdown, Shutdown Delay allows for graceful turn off.

Time interval after which the UPS turns on after restoration of utility power. Use return delay to prevent branch circuit overloads.

UPS Self Test

Audible Alarm

Low Battery

Duration

Return

Battery

Capacity

Reset UPS to

Default

Settings

Time intervals between UPS battery self-tests.

Function of the UPS audible alarm.

Time interval between low-battery warni ng and shutdown of the UPS. Select from values between 2 and 10 minutes.

Battery capacity desired for UPS restart after a power outage. Select from values between 0% and 90%. A t 0%, the UPS will restart as soon as utility line power returns to normal. With other settings, the UPS will charge the batteries to the specifie d level pri or to restart.

Returns the UPS to its default state. Type uppercase) and press

resetting. Any other entry stops resetting.

when prompted to confirm

ENT ER

YES

(all

With Symmetra Power Array

Call-UPS II connected to a Symmetra Power Array displays the following

UPS Characteristics menu:

------------------------------ UPS CHARACTERISTICS ---------------------------

UPS ID: UPS_IDEN 1- Output: 240 V 2- Output Freq Range: 60/.1 Hz 3- Output Voltage Reporting Base: Auto 4- If UPS fails and freq or voltage is out of range: Go to Bypass

------------------------------------------------------------------------------5- Low Battery Duration: 02 min. 6- Shutdown Delay: 020 sec. 7- Return Delay: 000 sec. 8- Return battery Capacity: 10 % 9- Scheduled Self Test: every 14 days

-------------------------------------------------------------------------------

10- Alarm if runtime is less than: 015 min. 11- Alarm if load is greater than: 05.0 kVA 12- Alarm if redundancy is less than: n+1 (0=never)

-------------------------------------------------------------------------------

13- Reset UPS to Default Settings

<ENTER> Display menu

<ESC> Return to Previous menu

To change a setting, type the number of the menu item and press ENTER. The following screen displays when you enter “9.”

NOTE: Changes May Conflict with monitoring Software

Press <SPACE> To See Next Entry, <ENTER> To Accept

UPS Self Test> 14 Days

The following table gives a description of the settings on the UPS Characteristics menu for Call-

UPS II connected to the Symmetra Power Array.

UPS CHARACTERISTICS (Symmetra Pow er Array)

Setting Description

Output

Output Freq

Range

Output Voltage Reporting base

If UPS fails …

Low Battery

Duration

Shutdown Delay

Return Delay

Output voltage of the UPS, in volts AC.

Output frequency range of the UPS, in hertz.

Desired output voltage setting. The default setting, Auto, indicates that output voltage equals the nominal i nput voltage. Other settings are 208 VAC and 240 VA C.

Instructs the UPS to go to bypass mode or to drop t he load in the event the UPS fails and the frequency or voltage is out of range of their settings (see 1 and 2 on this menu).

Time interval between low-battery warning and shutdown of the UPS. Select from values between 2 and 10 minutes.

Time interval between the issuance of a UPS turn off command and actual shutdown of the load. Since the UPS notifies the computer of the impending shutdown, Shutdown Delay allows for gra ceful turn off.

Time interval after which the UPS turns on after restoration of utility power. Use Return Delay to prevent branch circuit overloads.

Return Battery

Capacity

Scheduled Self

Test

Alarm if …

Reset UPS to

Default

Settings

Battery capacity desired for UPS restart after a power outage. Select from values between 0% and 90%. At 0%, the UPS will restart as soon as utility line power returns to normal. With other settings, the UPS will charge the batteries to the specified level prior to restart.

Ti me intervals between UPS battery self-tests

Three alarm thresholds. An alarm will sound if any of the three alarm settings — calculated runtime, load, and redundancy — is out of range. For a description of these settings, see UPS Status and Diagnostics table, Sec. 4.2.

Returns the UPS to its default state. Type uppercase) and press

resetting. A ny other e ntry stops resetting.

ENTER

when prompted to confi rm

YES

(all

4.5 Data/Event Logging

To enable logging and to specify which data and events are included in logging, select 4 from the Main menu. Select items from the Data/Event Logging menu using the screen listing below.

--------------------- LOGGING MENU ---------------------1-Power Events: ON 3 - UPS Faults: ON 2-UPS Control: O N 4 - User Activity: O N

Date: Jul-27 ’97 Time: 15:05:35

---------------------------------------------------------

Jul-27 15:01:12 UPS Returned On Line Jul-27 15:01:34 Shut Down Until Power Returns Jul-27 15:01:38 Power Restored, Load Powered ON

--------------------------------------------------------6- List Event Groups 7- View Event Log 8- Reset Event Log 9- Log UPS Data to screen

10- Log Interval: 1 min 11- Data Format: Text

?- Help

<ENTER> Display menu <ESC> Return to Previous menu

5- Measure-UPS: OFF

The following is a sample Call-

UPS II UPS data log, with Data Format set

to Text:

Jul-27 ’97 14:42:39 Line:117.8VAC Max:119.0VAC Min:117.1VAC Batt:27.67VDC Freq:60.00Hz Temp:025.2C Load:017.6% Jul-27 ’97 14:43:39 Line:119.0VAC Max:119.0VAC Min:117.8VAC Batt:27.67VDC Freq:60.00Hz Temp:025.2C Load:017.6% Jul-27 ’97 14:44:39 Line:119.0VAC Max:119.0VAC Min:117.8VAC Batt:27.67VDC Freq:60.00Hz Temp:025.2C Load:018.7% Jul-27 ’97 14:45:39 Line:118.4VAC Max:119.0VAC Min:117.8VAC Batt:27.67VDC Freq:60.00Hz Temp:025.6C Load:018.7%

For a description of the items on the Data/Event Logging menu, refer to the table that follows.

DATA/ E VEN T LO GGI N G

Item Default Description

Power

Events

UPS Control ON

UPS Faults ON

User

Activity

Measure-UPS OFF

List Event

Groups

View Event

Log

Reset Event

Log

Displays a list of all reportable events, sorted into event groups.

Displays the event log. Call-UPS II pauses after each page of log information.

Clears the event log. Log information is kept in non-volatile memory, so log items remain even when Call-UPS II is off.

Call-UPS II will log power events, such as utility line failure and battery exhausted, when enabled. Enter 0 when prompte d to disa ble, 1 to enable.

Call-UPS II will log control events, such as UPS turned on and UPS in bypass, when enabled. Enter 0 to disable, 1 to enable.

Call-UPS II will log UPS faults, such as UPS is overloaded, and internal temperature too high, when enabled. Enter 0 to disable, 1 to enable.

Call-UPS II will log user activity, s uch as users logging on and password changes, when enabled. Enter 0 to disable, 1 to enable.

Call-UPS II will log Measure-UPS alarms, e.g., high temperature, low temperature, and contact closure, when enabled. Ent er 0 to disable, 1 to enable.

Log UPS Data

to Screen

Log

Interval

Data Format

Queries the UPS for operating data at preset intervals (see next item) and displays this information on the screen. Call-UPS II reports date, time, current line voltage, mini-mum line voltage, ma ximum line voltage, battery voltage, line frequency, internal UPS temperature, and UPS load.

Time interval at which Call-UPS II queries the UPS for log data. The default is 1 minute. Set from 1 to 99 minutes between queries, depending on how much data is needed.

Choose one of two log data output formats. Use text, the default, if the dat a will be used in word processing programs. Use the comma delimited format for im porti ng the data into spreadsheets or databases.

4.6 Call-UPS Settings

To see or change Call-UPS II settings, go to the main menu and type 5, then press

---------------------CALL-UPS SETUP ---------------------

---------------------------------------------------------

<ENTER> Display menu

ENTER. You will see the following display.

Model Number: AP9608 HW Rev: A 2

Serial Number: WA718570411 F/W Rev: K

Manuf. Date: 6/27/97

1- Set Date: Sep-28 ’97 7- Ansi Color: Off 2- Set Time: 10:38:06 8- Baud Rate: 9600 3- Set Password: ******** 9 - Answer Ring: 0 4- Dial Back: OFF 10-Answer Lockout: 0 min 5-Dial Back Str: DT5551212 6- Location: Physical Location of This UPS

11- UPS Present: ON 12- Reset Call-UPS to Default Settings

?- Help

<ESC> Return to Previous Menu

The top section of the CallCall-

UPS II device information which will be needed in case technical

UPS Setup menu displays the following

support is required:

• Model Number — the model number of Call-

UPS II

• H/W Rev — the revision of the Call-UPS II hardware

• Serial Number — the serial number of this Call-

F/W Rev — the revision number of the Call-UPS II firmware

•

• Manuf. Date — the date this Call-

The remaining two sections of the Callsettings of Call-

UPS II. For a description of these settings, see the table

UPS II was manufactured

UPS Setup menu list changeable

UPS II unit

that follows.

CALL -UPS II SE TTINGS

Setting Default Description

Set Date

Set Time

Set

Password

Dial Back

Dial

Back Str

Location

– Curre nt date in mm/dd/yy format.

–

APC

OFF

DT55512 12

Physical …

Current time in hh:m m:ss forma t. Call-UPS II uses 24-hour format.

From 0 to 8 alphanume ric chara cters. Use no characters (press ent er when prom pted for the password) for no password.

Dial Back Security feature. With Dial Back on, Call-UPS II hangs up when called, and then calls the number you set for the Dial Back String (see next).

Dial string used to implement dial-back security (see preceding). Cal l-UPS II prefaces this string with t he attention command, so do not include AT in the string. Use industry standard dial strings of up to 20 alpha-numeric characters for the telephone number of the modem to be called back. Use the vertical bar (pipe) character (|) to start a new line in the string. Make sure the remote modem is set to answer calls.

Description of the physical location of the UPS. Use up to 40 alphanumeric characters. Call-UPS II does not wordwrap, so use the vertical bar (pipe) character (|) to start a new line. For example, “ACME Company|Any Town” will display: ACME Company Any Town

Ansi

Color

Baud Rate

OFF

960 0

Causes Call-UPS II to send ANSI standard color display escape sequences when on.

Call-UPS II communication setting, i n bits per second. Choose between 1200, 2400, 9600, and 19,200 bps. Set to the highest supported bit rate of the DTE port of the modem or other DCE equipment in use. Many modems have DTE port rates that are higher than the communication link rate in order to support data compression. For example, ma ny 9600 baud modems will support bit rates of 19,200 or higher at their DTE ports. Consult your modem user manual.

CALL -UPS II S E TT INGS ( C ont inued)

Setting Default Description

Number of rings before the Call-UPS II modem answers a call. After each communication session, t he

modem SO register is set to this value. If the value is

Answer

Ri ng

Answer

Lockout

0 min

0 (the default), Call-UPS II wil l send “ATSO=0,” and the modem will not answer calls. Set this value to 0 to use Call-UPS II for paging only. With Answer Ring set to 0, Call-UPS II will not answer a stray call and will always be available for paging. Values from 0 to 15 are accepted.

Answer Lockout time interval, for use of multiple devices (like modems) on the same telephone line as Call-UPS II. When set to a non-zero value, the modem is prevented from accepting incoming calls during the defined interval after a communication session. To use Answer Lockout, m ake sure the modem attached to Call-UPS II is the first device in the telephone line chain (see figure at end of Sec.

3.5). When this feature is enabled, the next device down the chain will get as many rings as it needs to answer a call. Make sure that all othe r autom atic answering devices on the line with Call-UPS II are se t to answer in a greater number of rings than Call-UPS II. Values from 0 to 99 minutes are accepted.

UPS

Present

Reset …

States whether Call-UPS II is connected to a UPS. Change the default setting (ON) if Call-UPS II is connected only to Measure-UPS. This shortens the menu structure and the polling sequence.

Resets Call-UPS II to factory defaults.

4.7 Paging Setup

When used in conjunction with a modem that understands industry standard

AT commands, Call-UPS II can be set up to page an operator in case

of trouble, such as on-battery operation or problems with the UPS. To use paging, choose item 6 on the Main menu menu to bring up the Paging Setup menu. Select items from the Paging Setup menu, referring to the screen listing and table later in this section.

Call-

UPS II reports the condition by showing a code on the pager’s dis-

play. Call-

Site grammed by the user (see below). When a reportable condition occurs, Calldem command string like this:

UPS II reports information in this format:

ID][space character][trouble code]

[Site

ID, Space Character, and Trouble Code are among the settings pro-

UPS II uses the modem to page an operator. Call-UPS II issues a mo-

The initial AT comes from Call-U PS II. Do not include it in the Dial String. In this example, the Dial String is DT9,5551212@. DT instructs the modem to dial in tone mode. The 9 and comma are only needed when Call-

UPS II is used with a phone system that requires dialing 9 for an out-

side line. The comma adds a pause. The @ symbol at the end of the pager phone number sets the modem to “wait for quiet answer” (five seconds of silence) before entering the number to send to the pager. The

12345678

in the example comes from item number 8, Site ID, on the Call-UPS II Paging Setup menu. Call-UPS II then issues the Space Character and Trouble Code shown near the end of the example. For this example, the pager would show:

12345678 1

Call-UPS II also issues the semicolon at the end of the modem command. This sends the modem back into command state.

----------------------- PAGING SETUP -----------------------1- Paging: ON 2- Dial String 1: DT9,5551212@ 3- Dial String 2: DT9,5551212@ 4- Repeat 1: 1 8- Site ID: 12345678 5- Repeat 2: 1 9- Space Char: * 6- Page Interval: 1 min 10- Dial Speed: Slow 7- Message Delay: 15 sec 11- End String:

--- EVENT ------ NUM: 1 2 CODE -- EVENT--NUM: 1 2 CODE

12- UPS ON-BATTERY Y N 0 20- ZONE 1 Y N 8 13- ON & LOW BATTER Y N 1 21- ZONE 2 Y N 9 14- UPS SHUT DOWN Y N 2 22- ZONE 3 Y N 10 15- UPS ON-LINE Y N 3 23- ZONE 4 Y N 11 16- REPLACE BATTERY Y N 4 24- ZONES CLEARY N 12 17- UPS FAULT Y N 5 25- PROBE 1 Y N 13 18- LOST COM W/ UPS Y N 6 26- PROBE 2 Y N 14 19- BYPASS Y N 7 27- PROBES CLEARY N 15

-------------------------------------------------------------

?- Help

<ENTER> Display menu

<ESC> Return to Previous menu

PAGI NG SE TUP

Setting De fa ult Description

Paging

Dial

String 1

Dail

String 2

Repeat 1

Repeat 2

OFF

DT9,

5551212@

DT9,

5551212@

To e nable paging, enter 1 when prompted. Enter 0 to disable.

Dial string for the pager (the first pager if two are used). Use standard modem comm ands such as: DP — dial in pulse mode; DT — dial in tone mode W — wait for second dial tone; , (Comma) — pause (typically for 2 seconds); @ — wait for a quiet answer (5 seconds of silence)

Dial string for a second pager number.

Number of times, from 0–4, that the page for the first pager number is repeated. Call-UPS II cycles through Repeat 1, Repeat 2, and Page Interval for each reportable event. Events are buffered and p rioritized during paging to keep the operator updated with the best information.

Note: pagi ng is also controlled on an

event basis (see later chart). Set Re peat t o 0 to disable a pager without having to disable all the events.

Same as Repeat 1, for pager a ssoc iated with Dial String 2.

PAG ING SETUP (Continued)

Setting Default Description

Time between paging cycles. This timeout occurs after both pagers have been paged. After the

Page

Interval

Message

Delay

Site ID

1 min

15 sec

12345678

timeout, paging continues with the next pager number that still has re peats as set above. Valid entries are 0 to 10 minutes. With P ag e Interval set to 0, Call-UPS II repeats pages without delay.

Amount of time after on-battery operation that CallUPS II waits before initiating paging. This feature prevents paging during brief power disturbances. Select from the list of times, 15 through 120 seconds.

Identification number for the connected UPS, to be reported during paging. Enter a unique and meaningful number of up to eight numeric (0–9) characters. Keep in mind the length of the pager display.

Space

Character

Dial

Speed

End

String

Slow

Space character suitable for the pager. Select from @, #, and none. This appears on the pager as a space separating the Site ID from the trouble code.

Select from slow, medium, and fast dial speeds. Unless dialing speed is needed, use t he defa ult, slow dialing. Faster dial speeds may be incompatible with some pagers and other t elephone e quipment.

Character(s) appended to the end of the Dial String. Use an End String if the paging service has a menu for reviewing and le aving mess ages. Call-UPS appends a final semicolon (;) after the End String in order to hang up the modem and return it to command mode.

The remaining fields in the Paging Setup menu define the events that trigger a page, the pager(s) that will be paged when the event occurs, and the code that will be displayed on the pager. Each event type can be set so that either, both, or neither of the pagers will be paged for that event. The defaults are “Y” (

ON) for the first pager, and “N” (OFF) for the second.

Event codes from 0 to 15 can be assigned to each type. The following table describes triggering events and the default setting for each. A default of “

Y N 5,” for example, means that the associated event in the first column

will page the first pager but not the second, and that the first pager will show a “5” after the Site

ID when it receives the page.

Note: The default code numbers defined by the Paging Setup menu

varies widely according to the type of

UPS. Measure-UPS,

zone, and probe alarms apply only if those devices are present, even though they appear on the menu.

PAG ING SE TUP (E VENT S)

Event Description

UPS

ON-BATTERY

AC-FAIL/

LOW BATTERY

UPS

SHUT DOWN

UPS ON-LINE

REPLACE BATTERY

UPS FAULT

MEASURE-UPS

ALARM

MEASURE-UPS ALL

CLEAR

ZONE [n]

ZONES CLEAR

UPS is operating on battery power because of utility line problems. T he Messa ge Delay setting (see earlier

Paging Setup menu ta ble) has been exceeded. Utility power has failed, and the UPS battery is nearly

exhausted. UPS has been shut down by command or low-battery

condition. UPS has returned to online operation (after an on-

battery, low-battery, or shutdown condition).

UPS has issued a Replace Battery alarm.

UPS has detected an internal fault.

Measure-UPS environment monitor associated with the connected UPS has issued an alarm.

All alarms from Measure-UPS have been cleared.

Zone monitor (1–4) has detected a condition that exceeds preset zone monitor limits. For use with Measure-UPS only.

Conditions triggering earlier Zone alarms have been cleared.

PROBE [n]

PROBES CLEAR

Probe monitor (1–2) has detected a temperature or humidity condition that exceeds preset probe limits. For use with Measure-UPS only.

Conditions triggering earlier Probe alarms have been cleared.

4.8 Measure-UPS Info

Note: The Measure-UPS Info Main menu item appears only when

Call-

UPS II is used in conjunction with a Measure-UPS

environment monitor.

Type 7, then press

ENTER at the main menu to display Measure-UPS

status, settings, and alarms:

------------------- MEASURE-UPS STATUS ------------------

TEMP Celsius): 26.67

Low Limit: 1- 18.10 5-

High Limit: 2- 23.97 6-

HUMIDITY (%RH): 036.9

Low Limit: 3- 040.3 7-

High Limit: 4- 070.0 8-

F/W Rev: 4Gx

------------------ CURRENT ALARMS --------------------

PROBE 1 PROBE 2

Hi Temp Lo RH

The fields on this screen display Measure-UPS readings for each connected probe, settable alarm limits for each probe, and any current alarms. To make changes to the alarm settings, type the number of the menu item (1–8). If you want to change the low humidity limit for the Measurethrough the available choices by pressing make the selection and return to the Measureare finished making changes, press

UPS Probe 1, for example, you can type 3 and press enter. Scroll

SPACEBAR. Press ENTER to

UPS Info screen. When you

ESC to return to the Main menu. The

following table describes the status items and lists the choices for the settable alarm limits.

ME ASU RE -UPS INFO

Item Description

TEMP

Lo Limit

(Temp)

Hi Limit

(Temp)

HUMIDITY

Lo Limit

(Humidity)

Hi Limit

(Humidity)

F/W

Current Alarms

Current ambient temperature of each attached probe, in degrees Celsius.

Setting for the low temperature Measure-UPS alarm. Choose from 9.94 (the default), 14.02, 18.10, and 4.08 degrees Celsius.

Setting for the high temperature Measure-UPS alarm. Choose from 32.13 (the default), 4 5.90, 54.06, and

23.97 degrees Celsius.

Current percentage of relative humidity of each probe.

Setting for the low humidity Measure-UPS alarm. Choose from 20.1 (the default), 30.2 , 40.3, and 10.0 percent relative humidity.

Setting for the high humidity Measure-UPS alarm. Choose from 80.0 (the default), 84.5 , 90.1, and 70.0 percent relative humidity.

Firmware revision number of Measure-UPS.

Status display of current Measure-UPS alarms, which can include Lo Temp, Hig h Temp, Lo RH, Hi RH, and the four contact closures. The earlier sample screen shows Hi Te mp and Lo RH because the reported values for these items exceed their respective alarm limits.

Press ENTER at the > prompt on the Measure-UPS screen to display fresh readings.

5 Problem Resolution

5.1 Troubleshooting Chart

TROUBLESHOOTING

Problem Possible Cause Solution

Power light flashes rapidly when unit is first turned on.

Remote modem wi ll no t an s wer.

Cannot log in locally to configure Call-UPS

II.

Internal problem with Call-UPS

Call-UPS Answer Ring set to 0.

Answer Lockout in progress.

Remote modem plugged into UPS that has been turned off.

Modem did not receive setup string from CallUPS

Call-UPS back.

No @ symbol at the end of the dial string.

II.

Setup item

is dialing

Disconnect Call-UPS the UPS momentarily, t hen reconnect.

Set Answer Ring to value other than 0 (ee Sec. 4.6).

Call back after Answer Lockout interval has expired.

Plug remote modem into a wall socket or use modem powered by Call-UPS

Turn modem on before plugging in Call-UPS

Press in progress or type press echo this message, so typing will be “blind.”

Add an @ sy mbol at the end of the dial strings in the Paging Setup Menu. Many paging controllers need additional time to establish a connection.

II.

; check the cables.

to bypass the dialback

ESC

. Call-UP S

ENT ER

from

connect

will not

and

Pages are not getting through.

Not enough time between repeats, or not enough repeats.

Call-UPS too quickly for the paging equipment.

Space character cancels sending the page.

is dialing

Add to the values in the Repeat 1, Repeat 2, and Paging Tim er settings in Paging Setup.

Set Dial Speed in Paging Setup to a lower value.

Set Space Character in Paging Setup to none.

The troubleshooting chart covers many of the problems that might arise with Call-

UPS II. If you have a problem with Call-UPS II , refer to this

chart first. There may be a simple solution you are overlooking.

5.2 If Problems Persist

For problems not covered in the earlier troubleshooting chart, or if the problem persists, follow this procedure:

1 Note the serial number and date of purchase of the Call-

Contact Customer Service at the phone number or address on the back cover of this manual.

2 Be prepared to provide a description of the problem. A technician

will help solve the problem over the phone, if possible, or will give you a Return Material Authorization (

3 If the Call-

UPS II is under warranty, repairs are free of charge. If

RMA) number.

the warranty has expired there will be a nominal charge for repair.

4 Pack the Call-

UPS II carefully to avoid damage in transit. Damage

sustained in transit is not covered under the warranty. Enclose a letter in the package with your name, address,

RMA number, a

copy of the sales receipt, daytime phone number, and check (if necessary).

5 Clearly mark the

RMA number on the outside of the shipping

carton. The factory will not accept any materials without this marking.

6 Return the Call-

UPS II by insured, prepaid carrier to the address

on the cover of this manual.

UPS II.

6 Specifications

6.1 Management Port

The management port is a standard 9-pin RS-232 serial communications port. The port is configured as data terminal equipment ( handshaking, and supports bit rates of

1200, 2400, 9600 , and 19,200 bits

per second. The data format is 8 data bits, 1 start bit, 1 stop bit, and no parity. The pinout of the management port is listed below.

MANAGE MENT P ORT P I NOUT Pin Function

1 Unus ed

2 Re ceive data inpute

3 Transmit data output

4 RS-232 high

5 Ground

DTE) with no

6 Unus ed

7 Re quest to send output

8 Clear to send input

9 Unus ed

6.2 Product Specifications

Electrical

Current Draw (Normal Operation):

External 45 mAdc typical

Physical

External 1.33 × 4.25 × 4.5 in. (3.4 × 10.8 × 11.4 cm)

Size (H × W × D):

SS 1.5

External 0.89 lb (0.40 kg)

Weight :

SS 0. 27 lb (0.123 kg)

External 1.5 lb (0.68 kg)

Shipping Weight :

SS 0.8 lb (0.363 kg)

4.0 × 4.0 in. (3.8 × 10.2 × 10.2 cm)

En vi ronmenta l

Storage Elevation: Up to 50,000 ft (15,000 m) above MSL

Storage Relative Humidity: 0 to 95%, non-condensing

Storage Temperature : +4 to +122° F (-15 to +70° C)

Operating Elevation: Up to 10,000 ft (3,000 m) above MSL

Operating Relative Humidity: 0 to 95%, non-condensing

Operating Tempe rature: +32 to +113 F (0 to +45° C)

Ap proval s

EMC Verification: FCC/DO C Class B, EN50022, EN50082-1

Appendix: Multiple SmartSlot Installation

If your UPS configuration uses more than one SmartSlot device, you must install them in the correct order for them to work together properly.

A SmartSlot device with higher priority is to be placed in the SmartSlot labeled with the higher number. Refer to the table that follows.

DEVICE PART # PRIORIT Y POSITIO N

PowerNet SNMP

Adapter

Call-UPS

Remote UPS

Management Device

AP9605 Highest Highest-numbered slot.

Second-highest-numbered slot (highest if no PowerNet SNMP Adapter is present).

AP9608

Second Highest

Any slot numbered lower

Relay I/O Module AP9610 Medi um

than PowerNet SNMP Adapter & Call-UPS

and

higher than Measure-UPS. Any slot numbered lower

Interface Expander AP9607 Medium

than PowerNet SNMP Adapter & Call-UPS

and

higher than Measure-UPS.

Measure-UPS AP9612TH Lowest L owest numbered slot.

Triple Chassis

To install SmartSlot devices in the APC Triple Chassis (AP9604), note that the slots are numbered on the rear panel. The following figure shows the rear panel of the Triple Chassis with the PowerNet installed in slot #3, Call-

UPS II in slot #2 and Measure-UPS II in slot #1.

SNMP Adapter

To UPS

Power

24 VDC

–+–

Status

Sensor Zones

1 2 3 4

GND

Smart SlotSmart Slot

AP9612 Measure-UPS™

Probes

1 2

Management Port

AP9608 Call-UPS Remote Mgt Device

Smart SlotSmart Slot

Link - RX/TX

Status

AP9605 PowerNet™ SNMP Adapter™

Smart SlotSmart Slot

Reset

Monitoring Port

Symmetra Power Array

For installation of multiple SmartSlot devices in the Symmetra Power Array, refer to the numbering in the figure that follows. Note that the PowerNet

SNMP Adapter is installed in slot #4, Call-UPS II in #3, no

device in #2, and Measure-UPS in #1. If you are using an external SmartSlot housing (Expansion Chassis or

Triple Chassis) in conjunction with a Symmetra Power Array, install the devices with higher priority in the external slot(s). Refer to the earlier Triple Chassis section, if applicable.

4 123

Battery Communications

Computer

Display

Comm.1 Comm. 2

Interface

Comm.

Reset

Status

Link - RX/TX

AP9605 PowerNet™ SNMP Adapter™

Slot

Smart SlotSmart

Status

AP9608 Call-UPS Remote Mgt DeviceAP9608 Call-UPS Remote Mgt Device

Management Port

Slot

Smart SlotSmart

Probes

1 2

1 2 3 4

Sensor Zones

GND

AP9612 Measure-UPS™

Slot

Smart SlotSmart

Daisy Chains

If you have increased your SmartSlot capacity by daisy-chaining Expansion Chassis or Triple Chassis, install the PowerNet

SNMP

Adapter and Call-UPS II in the highest-numbered and second-highest- numbered slots, respectively, of the chassis installed farthest from the

UPS.

Smart-UPS and Matrix-UPS

If your APC UPS has only one SmartSlot, install the low-priority devices in the

UPS SmartSlot and use an external SmartSlot housing (Expansion

Chassis or Triple Chassis) for the device(s) with higher priority. Refer to the earlier Triple Chassis section, if applicable.

Limited Warranty

American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from APC or an APC service center. Products must be returned to APC or an APC service center with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase.

EXCEPT AS PROVIDED HEREIN, AMERICAN POWER CONVERSION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL APC BE LIABLE FOR DIRECT, INDIRECT , SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Life support policy

As a general policy, American Power Conversion (APC) does not recommend the use of any of its products in life support applications where failure or malfunction of the APC product can be reasonably expected to cause failure of the life support device or to significantly affect its safety or effectiveness. APC does not recommend the use of any of its products in direct patient care. APC will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to APC that (a) the risks of injury or damage have been minimized, (b) the customer assumes all such risks, and (c) the liability of American Power Conversion is adequately protected under the circumstances.

Examples of devices considered to be life support devices are neonatal oxygen analyzers, nerve stimulators (whether used for anesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators for both adults and infants, anesthesia ventilators, and infusion pumps as well as any other devices designated as “critical” by the U.S. FDA.

Hospital grade wiring devices and leakage current may be ordered as options on many APC UPS systems. APC does not claim that units with this modification are certified or listed as Hospital Grade by APC or any other organization. Therefore these units do not meet the requirements for use in direct patient care.

Toll free technical support:

Addresses:

United States and Canada 1-800-800-4272

Ireland 1-800-702000

U. K. 0800-132990

Areas without toll free numbers:

+1 401 789 5735 (USA) or +353 91 702020 (Ireland)

American Power Conversion Corporation 132 Fairgrounds Road P. O. Box 278 West Kingston, Rhode Island 02892 USA

American Power Conversion Corporation ( A . P. C . ) b . v.

Ballybritt Business Park Galway Ireland

www.apcc.com

Serial number:

990-0122B Rev. 3 12/97

All trademarks are the property of their respective owners.

APC AP9608, AP9208 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual