APC AP9608, AP9208 User Manual

Call-UPS II

AP9208
AP9608



Thank You !

Thank you for selecting this American Power Conversion Call-UPS II remote
control accessory. Whether you have the SmartSlot or external version, your
Call-UPS II has been designed for many years of reliable, maintenance-free
service in combination with your American Power Conversion Uninterruptible
Power Supply. American Power Conversion is dedicated to the development of
high-performance electrical power conversion and control products and we
hope that you will find this product a valuable, convenient addition to your
computing system.

Please read this manual! It provides installation and operating instructions
that will help you get the most from your Call-UPS II accessory.

Save this manual! It includes important instructions for the safe installation
of your Call-UPS II accessory. Further, it includes instructions for obtaining
factory service should the proper operation of the accessory come into
question.

Radio frequency interference

WARNING: Changes or modifications to this unit not expressly approved by
the party responsible for compliance could void the users authority to operate
the equipment.

NOTE: This equipment has been tested and found to comply with the limits for
a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference
to radio communications. Operation of this equipment in a residential area is
likely to cause harmful interference in which case the user will be required to
correct the interference at his own expense.

Shielded communications cables must be used with this unit

to ensure compliance with the Class A FCC limits.

This digital apparatus does not exceed the Class A limits for radio noise
emissions from digital apparatus set out in the Radio Interference Regulations of
the Canadian Department of Communications.

Le présent appareil numérique német pas de bruits radioélectriques dépassant
les limites applicables aux appareils numériques de la Class A prescrites dans le
Règlement sur le brouillage radioélectrique édicté par le ministère des Commu­nications du Canada.

Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1 Overview 1

1.2 Hardware Requirements 1

2 Product Description . . . . . . . . . . . . . . . . . . . 2

2.1 The Call-UPS II Panel 2

2.2 Management Port 2

2.3 UPS Monitoring Port [External Version] 2

2.4 UPS Cable [External Version] 3

2.5 Optional Power Port [External version] 3

With Smart-UPS 3
With Matrix-UPS and Symmetra Power Array 3

2.6 Status Indicator 4

3 Installation and Setup . . . . . . . . . . . . . . . . . 5

3.1 Handling 5

3.2 Receiving Inspection 5

3.3 Installation 5

Smart Slot 5
External Version 6

3.4 Confirm Operation 6

3.5 Configure Call-UPS II 7

Initial Logging On 7
Customize Settings 8
Connect to Modem 9

4 Operation . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.1 Logging On to Call-UPS II 11

4.2 UPS Status [and Diagnostics] 11

With Smart-UPS and Matrix-UPS 12
With Symmetra Power Array 15

4.3 UPS Control 20

i

4.4 UPS Characteristics 22

With Smart-UPS and Matrix-UPS 22
With Symmetra Power Array 25

4.5 Data/Event Logging 27

4.6 Call-UPS Settings 29

4.7 Paging Setup 32

4.8 Measure-UPS Info 36

5 Problem Resolution . . . . . . . . . . . . . . . . . . 38

5.1 Troubleshooting Chart 38

5.2 If Problems Persist 39

6 Specifications . . . . . . . . . . . . . . . . . . . . . . . 40

6.1 Management Port 40

6.2 Product Specifications 41

Appendix:

Multiple Smart Slot Installation . . . . . . . . . 42

Triple Chassis 42
Symmetra Power Array 43
Daisy Chains 43
Smart-UPS ans Matrix-UPS 43

ii

1 Introduction

1.1 Overview

American Power Conversion’s Call-UPS II is a remote UPS management
device that allows you to monitor and control your
It provides the following features:

APC UPS by modem.

• Remote

• Remote

UPS status display
UPS control (e.g., safe reboot during power

outage or when the server is down)

• Data and event logging

• Operator paging in case of trouble

Call-UPS II works with any
Symmetra
used with the
PowerNet

Call­as a SmartSlot

TM

Power ArrayTM. It draws power from the UPS, and can be

APC Measure-UPSTM Environmental Monitor and the APC

TM

SNMP Adapter

UPS II comes in two versions: as an external device (AP9208) and

TM

card (AP9608). SmartSlot Call-UPS II mounts in all APC

APC Smart-UPS

TM

.

TM

, Matrix-UPS

TM

or

devices equipped with a SmartSlot. The external Call-UPS II connects to
the

UPS communications port.

1.2 Hardware Requirements

Call-UPS II requires an APC Smart-UPS, Matrix-UPS, Symmetra Power
Array or other
mote management, Call­industry standard
Call-

UPS II requires local DTE equipment — either a dumb terminal or a

computer running terminal emulation software (e.g., HyperTerminal). A
remote management site requires its own computer with modem and ter­minal emulation software. The communications rate for Call­be configured to 1200, 2400, 9600, and 19,200 baud. The default is

APC device equipped with a SmartSlot. For paging or re-

UPS II requires both a modem that understands

AT commands, and a telephone line. For configuration,

UPS II can

9600.

1

2 Product Description

2.1 The Call-UPS II Panel

The SmartSlot Call-UPS II panel contains the management port and the
status indicator. See the figure below.

Management Port

Status

Smart SlotSmart Slot

AP9608 Call-UPS Remote Mgt Device

The external Call-UPS II rear panel contains the management port, status
indicator,

UPS monitoring port, and optional power jack. See the figure

below.

2.2 Management Port

The Call-UPS II management port is used for configuring Call-UPS II and
for remote management and paging by modem. For specifications, see
Sec. 6.1.

2.3 UPS Monitoring Port [External Version]

The UPS monitoring connector duplicates the signals from the UPS so
that the normal computer-to­for use with

APC software and interface kits only.

2

UPS connection is maintained. This port is

2.4 UPS Cable [External Version]

Use this cable to connect Call-UPS II to an APC Smart-UPS, Matrix-UPS,
Symmetra Power Array or other

APC smart device (Share-UPS or Triple

Chassis, for example).

2.5 Power Port [External Version]

The external version of Call-UPS II has a power port for an optional
power adapter. This adapter is not needed in most situations. Call­normally receives power from the UPS through the UPS connection cable,
giving Call-

UPS II protection from poor power conditions. After UPS

shutdown for low-battery condition, Call-UPS II will still draw power
from the
ity of the

UPS for a time determined by the size of the load and the capac-

UPS. However, Call-UPS II stops drawing power from the UPS

before the battery is completely drained.
To determine whether a power connector will be useful, refer to the two

paragraphs that follow. You can obtain a power adapter by contacting

APC technical support at one of the numbers given on the back cover of

this manual. The

APC part number for the power adapter is AP9505.

With Smart-UPS

The optional power adapter is required for some older Smart-UPS models
that do not supply power to Call­Smart-

UPS supplies power to Call-UPS II, refer to the Smart-UPS user

UPS II. To determine whether your

manual. Plug the adapter into a wall receptacle if you want remote turn­on and turn-off capability; otherwise, plug it into a Smart
(Smart-

UPS models 250, 370, and 400 cannot be turned on or off by

-UPS receptacle.

remote connection; for these models plug the adapter into a Smart­receptacle.)

UPS II

UPS

With Matrix-UPS

You will need the optional power adapter for use with Matrix- UPS only
if you want remote turn-on capability. Matrix­remotely by Call­lose power. The
the

UPS Control menu of Call- UPS II ) without causing Call-UPS II to lose

UPS II, but, without the adapter, Call-UPS II will then

UPS will execute a Graceful Reboot command (item 5 on

UPS can be turned off

power. Plug the power adapter into a wall receptacle if you want remote
turn-on and turn-off capability. Otherwise, plug it into a Matrix-

UPS

receptacle.

3

2.6 Status Indicator

The status indicator shows the following conditions.

STATU S LED IN DIC ATI ON

Off Call-UPS

On Continuously Call-UPS II is on with no user logged in.

Single short flashes User is logged in or logging in.

Double short flashes Lockout is in progress.

Rapid flashes Call-UPS II failed its power on self-test.

II

is off.

4

3 Installation and Setup

3.1 Handling

Call-UPS II is sensitive to electrostatic discharge. It is shipped in a con-
ductive bag to help dissipate damaging static charges. Leave the product
in the bag until ready to install. Handle Call­Do not touch the printed circuit board or other components.

3.2 Receiving Inspection

Once the Call-UPS II has been removed from its shipping container,
inspect it for damage that may have occurred while in transit. Notify
the carrier and place of purchase immediately if any damage is found.
The packing materials are recyclable and should be disposed of properly.
Please complete and return the enclosed warranty card.

Call-

UPS II is shipped with a null modem cable ( APC part number 940-

0103).

3.3 Installation

Before installing Call-UPS II, install your UPS. Then refer to the appro-
priate section that follows.

UPS II by the end plate only.

SmartSlot

If you are using a SmartSlot Call-UPS II with other SmartSlot devices,
refer to the appendix, “Multiple SmartSlot Installation” on pages 42 –43 .

While it is not possible to install the Call­damage the unit in the attempt to do so. Note the proper orientation of the
Call-

UPS II shown in the figure that follows. The sides of the printed cir-

cuit board align with the locating slots in the sides of the SmartSlot. In a

UPS, the SmartSlot may be oriented horizontally or vertically.

Use the following procedure to install the Call-

1 Shut down the protected loads and turn off the UPS.
2 Use a #2 Phillips head screwdriver to remove the two screws re-

taining the cover. Keep the screws handy for step 4 below. Retain
the cover for future use.

3 Orient the Call-

Slide the Call­the Call-

UPS II to fit in the SmartSlot as shown below.

UPS II all the way into the SmartSlot. The panel of

UPS II should be flush with the front face of the slot.

UPS II upside down, you can

UPS II:

5

4 Secure the Call­5 Turn on the

UPS II with the screws removed in step 2.

UPS and the protected equipment.

External Version

It is not necessary to turn off the the UPS or its load before connecting or
disconnecting the external Call­cause the

UPS to beep, or, if the UPS is powered off, to power on. This is

UPS II. When connected, Call-UPS II may

normal.

Use only
of Call-

APC-supplied cables to connect the external version

UPS II to the UPS. Do not connect to any Call-UPS II port

except as specified in these instructions. Connections using a
cable or any other manufacturer may cause damage to or
improper operation of Call-

UPS II, the UPS, or the computer.

If a device such as a server or workstation is currently using the communi-

cations port on the back of the UPS, disconnect it now according to the
UPS connection instructions. Connect that device securely to the UPS

Monitoring Port on Call-UPS II. See Sec. 2.5 to determine if the optional
power adapter is required.

3.4 Confirm Operation

Observe the status indicator on Call-UPS II. After a moment it should
be on continuously. If the indicator flashes rapidly, Call­its power-on self-test. See Chapter 5.

6

UPS II has failed

3.5 Configure Call-UPS II

Call-UPS II requires on-site configuration before remote operation. You
will be able to change any of the settings later by the remote connection.
Follow these steps to configure Call-

• Communication parameters

• Password protection

• Time and date

• Paging (optional)

• Dial-back security (optional)

• Event logging (optional)

Initial Logging On

Connect DTE equipment (a dumb terminal or a computer running termi­nal emulation software) to the Management Port of Call­supplied null modem cable. It may be necessary to use an adapter (not
supplied) to connect the

DTE equipment to the null modem cable.

UPS II for:

UPS II using the

Set the communication parameters of the DTE equipment to
second, 8 data bits, no parity, and 1 stop bit (

With Call-

UPS II running (Status Indicator on steady), press CTRL + P

9600, 8, N, 1).

9600 bits per

(press and hold the CTRL key while pressing the P key). At the prompt:

Enter Password>

Type in APC and press ENTER.

Note: “

APC” is the factory default password for Call-UPS II. If the

default has been changed through previous configuration,
enter the changed password. Call­case sensitive. Enter

APC in upper case.

On correct entry of the password, Call-

UPS II communication is

UPS II displays the following

information:

---------------------- SMART-UPS 700 --------------------

Call-UPS II by American Power Conversion Corp
(c) Copyright 1994,95,97 All Rights Reserved

Site ID: 12345678
Location: Physical Location of This UPS

Press Any Key To Continue...

7

Note the top line, which displays the model number of the
currently connected . Site

ID and Location are user configuration items.

UPS that is

The display shows the factory defaults.
Press any key to bring up the Main menu:

---------------------- MAIN MENU ------------------------

Date: Dec-16 '97 Time: 08:39:36

1- UPS Status
2- UPS Control
3- UPS Characteristics
4- Data/Event Logging
5- Call-UPS Settings
6- Paging Setup
7- Measure-UPS Info
?- Help
<ENTER> Display Menu
<ESC> End Session
>

Customize Settings

From the Main menu, you can go to the various menus by pressing the
number associated with each of them. Press 5, then
the Call-

UPS Settings menu. Set the date, time, password, location, and

baud rate from this menu. The baud rate should be set at

ENTER to bring up

9600. The other

menu items can be left alone for now. Note that any changes you make
are displayed when you return to the menu.

Then press
the Paging Setup menu, where you can change the Site
its default setting. If you will be using the paging capability of Call-

ESC to return to the Main menu. Type 6 and press ENTER for

ID number from

UPS

II, use this menu to enable and set up paging.

If you plan to use Call­and press

ENTER for the Data/Event Logging menu. Proceed from there

UPS II for logging, go to the Main menu, type 4

to set up logging.
To change any of the changeable setting of the UPS and Call-UPS II, use

the other menus listed in the Main menu. For a full description of the en­tire menu scheme, see Section 4.

8

Any changes to Call­of the session. Changes are made when Call-

UPS II communication settings are held until the end

UPS II issues modem com-

mands at that time.

Connect to Modem

Call-UPS II requires a modem for remote UPS control and paging. If a
modem is used with Call­it. Plugging the modem into the protected power output of the

UPS II, some thought must be given to powering

UPS will

keep the modem operating in bad power conditions, but remote turn-on
of the

UPS will not be possible since, when the UPS is off, the modem

is off. By plugging the modem into a wall socket, remote turn-on of the

UPS will work, but the modem will have to get by with unprotected

power. Also, it is possible in this situation to miss pages, since the
modem would be off in a power outage that Call-

UPS II tries to report by

paging.
A better option is to use a modem designed for portable computers that

draws power from the computer. Call­providing protected power whether the
a modem that draws power from Call-

UPS II will power such a modem,

UPS is on or off. Be careful to use

UPS II, not a battery.

The configuration is complete. Disconnect the management device from
Call-UPS II. Connect the Call-UPS II according to the appropriate system
connection diagram on the following page.

Note: Use a standard modem cable to make this connection. Do not

use the null modem cable supplied with Call-

UPS II.

9

SmartSlot Configuration

External Configuration

10

4 Operation

4-1 Logging On to Call-UPS II

For on-site logging on to Call-UPS II, see Section 3.5.
For remote logging on to Call-

the

UPS. After establishing communication, press CTRL + P. Call-UPS II

UPS II, connect via modem to the site of

prompts you for the password. Type in your password. (If you have not
changed the password, the default password is

APC.) The Opening

screen is diplayed. After pressing any key, the Main menu appears.
All Call-UPS II functions are available from the Main menu. To gain

access to one of the listed functions, type the associated number and
press

ENTER. To redraw the screen, press ENTER by itself.

Tip: Extensive online help is available throughout the menu

system. It is available whenever a “?” appears on a menu.

The “>” is the Call-

UPS II menu prompt. Call-UPS II uses the double

prompt “>>” to request a settable value. Some of these values can be
viewed by selecting them on the menu, pressing
through a list of possible settings and then pressing

SPACEBAR to cycle

ENTER to change the

setting to the current one listed.
Any time Call-UPS II responds to a command with the prompt “Are You

Sure?” Call-

UPS II requires confirmation of the command. Type YES in

uppercase letters at the prompt to confirm the command. Any other entry
aborts the command.

To return to the Main menu from another menu, press

ESC. Press ESC

from the Main menu screen to end the Call-UPS II session and hang up
the modem.

The paragraphs which follow give a description of the menus available in
the Main menu.

Note: Menu item 7 on the Main menu, Measure-

only if Call-

UPS II is used with a Measure-UPS environment

UPS Info, appears

monitor.

4.2 UPS Status [and Diagnostics]

The name and content of the first item on the Main menu varies accord­ing to the UPS being used. With a Smart­item is “

UPS Status.” When used with the Symmetra Power Array, the

UPS or a Matrix-UPS, the first

11

first item is “UPS Status and Diagnostics.” Refer to the appropriate
sections and accompanying tables that follow.

With Smart-UPS and Matrix-UPS

Type 1, then ENTER at the Main menu to display the status of the con­nected UPS.

Note: This example is from a Matrix-

UPS 3000. Other models may

not show this exact information.

------------------ MATRIX 3000 STATUS ------------------­Utility Line: 241.2 VAC Battery Info
UPS Output: 235.6 VAC ------------------

UPS Load: 000.0 % Voltage: 55.62 VDC
Run Time: 0185 min Capacity: 100.0 %

Load Power: 000.0 VA Smart Cells: 002

Load Current: 00.00 A Bad Cells: 000

UPS Temp: 019.8 C Batt Date: 02/23/97

Freq: 60.00 Hz Self Test: OK

Last Xfer: Test

<ESC>=Main menu>

The following table describes the items on the
Call-

Status: On-Line

UPS Status screen when

UPS II is used with Smart-UPS or Matrix-UPS.

12