APC AP9607 User Manual

Interface Expander

AP9607

Thank You!

Thank you for selecting the UPS Interface Expander (AP9607). It has been designed for many years of reliable, maintenance-free service in combination with your American Power Conversion (APC) uninterruptible power supply (UPS). APC is dedicated to the development of high-performance electrical power conversion and control products. We hope that you will find this product a valuable, convenient addition to your computing system.

Please read this manual! It provides important safety, installation, and operating instruc- tions that will help you get the most from your Interface Expander.

Save this manual! It includes instructions for obtaining warranty service.

Radio frequency interference

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Shielded communications cables must be used with this unit to ensure compliance with the Class B FCC limits.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Overview 1

Features of the Interface Expander 2

Hardware and software requirements 3

Choosing cables 4

Safety warning 4

Product Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Interface Expander panel 5

Basic monitoring ports 5

Configuration DIP switches 5

Status LED 6

Key Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Simple versus smart signaling 7

Master server versus Interface Expander servers 8

Configuring PowerChute

Low Battery signal 10

Scheduled shutdowns 10

Setup overview 11

plus

for simple signaling 9

Multiple SmartSlot Installation . . . . . . . . . . . . . . . . . . . . . . . . 12

Introduction 12

Priority of SmartSlot devices 12

If your UPS has one SmartSlot accessory slot 13

Installation in the APC Triple Chassis 13

Installation in the Symmetra PowerArray 14

Daisy chains 14

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Warning 15

Reminder 15

Installation procedure 15

Contents

Connecting to Protected Devices . . . . . . . . . . . . . . . . . . . . . . 17

Configuring the Interface Expander . . . . . . . . . . . . . . . . . . . 19

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

continued

Connection procedure 17

Connecting the Interface Expander 18

Shutdown modes 19

DIP switches 19

Confirmed shutdown mode 20

plus

PowerChute shutdown mode 20

Behavior of Confirmed mode 21

Confirmed shutdown mode and the Advanced port 21

Until Low Battery shutdown mode 22

Timer shutdown mode 22

Testing the Interface Expander 23

Limited warranty 24

Obtaining service 24

Warranty limitations 25

support for Confirmed

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

If you have problems with your Interface Expander 26

Troubleshooting 26

If problems persist 28

Life-Support Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

General policy 29

Examples of life-support devices 29

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Basic port pin assignments 30

Basic port pin assignments 31

Product specifications 32

Introduction

Overview

The UPS Interface Expander Power Conversion (

APC

vides two additional computer interface ports for your

UPS

equipped with a SmartSlot accessory slot. It allows the

UPS

to work in conjunction with your power management

(AP9607)

is an American

) SmartSlot™ accessory that pro-

APC

software to provide safe system shutdown in extended power outages for up to three network servers or other devices.

Since the computer interface port of the

UPS

remains available while using the Interface Expander, it is possible to provide advanced

UPS

and power management functions to

all protected devices. You can provide power management

APC

with such as the

PowerChute©

APC

Web/

for network connectivity and the Call-

AP9608

) remote management device.

The Interface Expander draws power from the monitors the

UPS

and reports power conditions (e.g., On

plus

software and

SNMP

Management Card (

UPS

accessories

AP9208,

(

UPS

AP9606

. It

)

Battery, Low Battery, On Line) to all attached devices.

Continued on next page

Introduction

continued

Features of

the Interface

Expander

The Interface Expander:

• Mounts in all accessory slot.

• Works well in a heterogeneous network. Servers running different operating systems can monitor the

UPS

same

• Supports advanced or simple signaling on the advanced port of the

• Can delay shutdown of the shut down gracefully.

• Allows you to restart hung servers.

• Has operating modes that cause the after confirmation from all protected devices or after an interval set by the user. See “Configuring the Interface Expander” on page 19.

• Does not depend on the operation of the network to protect connected devices. As a hard-wired accessory, the Interface Expander reliably conveys important status messages during poor power conditions.

APC

devices equipped with a SmartSlot

simultaneously.

UPS

until all servers have

UPS

to shut down

Continued on next page

Introduction

continued

Hardware and

software

requirements

The Interface Expander requires:

APC

•An

device equipped with a SmartSlot accessory slot. SmartSlot devices include—but are not limited to—the

•An –Smart-

–Matrix-

– Symmetra

APC

•

APC UPS

UPS AP600, AP900, AP1250, AP2000, SUVS420, SUVS650, SUVS1000, SUVS1400, SU620

less than x

s in the next item.

of one the following models:

, except models

™

UPS

, except models with serial numbers

9412

™

PowerArray™.

AP250, AP400,

PowerChute software (simple signaling) or PowerChute plus (advanced or simple signaling) software. See “Simple versus smart signaling: Table 3” on page 7.

• A serial cable (for each connected device) that monitors shutdown signals. See “Choosing cables: Table 1” on page 4.

Continued on next page

Introduction

continued

Choosing

cables:

Table 1

Safety warning

This table lists the cables for use with the systems supported by the Interface Expander. When ordering a cable, provide the Part Number.

IF you want to

connect the Interface

Expander to a(n)…

Windows or NetWare server

UNIX

server

IBM AS/400

Macintosh AppleShare server

15-ft extension cable UPS Interface Extension 50-ft extension cable Isolated Extension Cable

Table 1: Choosing cables

THEN order…

UPS LAN

UNIX

Cable

AS/400 9404

PowerChute for Macintosh (software and cable)

Manager Cable

Basic Signaling

Cable Model

9402/

Part

Number

940-0020

AP9823

940-0006

AP9001

AP9815

AP9825

The Interface Expander is to be used only in conjunction with an

APC UPS

. Use only

APC UPS

monitoring cables. Do not connect a computer to any Interface Expander port using a “straight-through” wired extending cable. Connections using a

UPS

or cable made by any other manufacturer may cause damage or improper operation of the the Interface Expander unit, the

UPS

, or the computer.

Do not operate the Interface Expander where the ambient temperature or humidity is outside the limits listed in “Product specifications: Table 7” on page 32.

Product Description

Interface

Expander panel:

Figure 1

Basic

monitoring

ports

Configuration

DIP switches

The following figure shows the front panel of the Interface Expander. The panel contains:

• 2 Basic monitoring ports

• 4 Configuration DIP switches

• a status LED

Figure 1:Interface Expander panel

The two computer interface ports on the Interface Expander are called

Basic

ports because they supply simple UPS signaling for On Battery and Low Battery conditions in the UPS. For further information see “Simple versus smart signaling: Table 3,” on page 7.

The Interface Expander Configuration DIP switches control the shutdown operation of the unit. See “Configuring the Interface Expander” on page 19.

Continued on next page

Product Description

continued

Status LED:

Table 2

The Interface Expander status

LED

provides important information concerning operation of the unit. Refer to the table below for a description of the conditions indicated by

LED

the

Status Description

On Normal o

ander is on and communicating

with the

Mostl

on, with a single

blink off

Mostl

on, with two

blinks off

Flashin Mostly off, with a single

flash on Blinkin

continuousl

slowly and

The Interface Expander is signaling a UPS On Battery condition to the connected servers.

The Interface Expander is signaling On Batter tions to the connected servers, and will eventuall

Shutdown of the UPS is imminent.

UPS

outputs are off—

mode. The Interface Expander failed its self-

test.

eration. The Interface

UPS

and Low Battery condi-

shut down the

UPS

is in Sleep

Off The Interface Ex

or is not able to communicate with the

UPS

Table 2: Status LED

ander is powered off

Key Concepts

grap

pag

Simple versus

smart signaling:

Table 3

The communication between an APC UPS and a connected server can be of two types: simple signaling or smart signaling. This table provides information that distinguishes the two types.

Communication Types

Item

Simple Signaling Smart Signaling

UPS monitorin features

Software used

Port type Basic Advanced or Basic UPS

models su

orted

–On Battery signal –Low Battery signal

PowerChute (or PowerChute confi signaling)

–Back-UPS –Smart-UPS

–Matrix-UPS –S

ured for simple

†

PowerArray

mmetra

plus

–On Battery signal –Low Battery signal –Continuous advanced

monitorin PowerChute

PowerChute confi

ured for smart sig-

nalin

–Smart-UPS, –Matrix-UPS, and –S

mmetra

plus

PowerArray

visible in

plus

Communication cables

Table 3: Simple versus smart signaling

Cables in the interface kit associated with each OS. See “Choosin cables: Table 1” on

Cable supplied with PowerChute

plus

† See “Hardware and software requirements,” on page 3

for a listin si

naling with the Interface Expander.

of APC UPSs that do not support simple

Continued on next page

Key Concepts

continued

Master server

versus Interface

Expander

servers

A “master” server is a server connected to the (Advanced) computer interface port of the UPS. This server uses PowerChute plus, configured for smart signaling, to monitor and control the UPS. Although the Advanced port on the UPS can provide simple signaling, we strongly recommend using it for smart signaling with the advanced capabilities of PowerChute plus.

Servers connected to the Basic ports of the Interface Expander use simple signaling with PowerChute or PowerChute plus to provide UPS shutdown capabilities and advanced notification features. If you are running PowerChute plus on these servers, you must configure it for simple signaling. See “Configuring PowerChute plus for simple signaling” on page 9.

Continued on next page

Key Concepts

continued

Configuring

PowerChute

for simple

signaling

To use PowerChute plus on a server connected to the Inter-

plus

face Expander, configure PowerChute plus for simple signaling. Use either

one

of these procedures.

1 (Re)install PowerChute plus. When the installation

program prompts for the UPS Type, select “BackUPS” and continue with the installation, including

a reboot of the system. 2 Run PowerChute plus and connect to the UPS. 3 Verify that the status line on the PowerChute plus

screen shows “On Line.” Proceed with Step 4

below.

1 With PowerChute plus running, select

cation Parameters

from the

Configuration

menu. 2Click

Simple Signalling

. Click OK. 3 Close PowerChute plus. 4 If the UPS had previously been connected using

smart signaling: a Unplug the UPS. b Turn off the UPS output by pressing the Off

button for at least 5 seconds.

c Change communication cables, using the sim-

ple signaling cable from the interface kit. (See “Choosing cables: Table 1” on page 4.)

5 Restart PowerChute plus and attach the server to

the UPS.

6 Verify that the status of the UPS on the

PowerChute plus screen shows “On Line.”

Communi-

Continued on next page

Key Concepts

continued

Low Battery

signal

Scheduled

shutdowns

The Interface Expander generates a Low Battery signal when it detects a Low Battery condition at the UPS, regardless of whether the UPS is on battery. The Interface Expander generates a Low Battery signal under certain other conditions according to the configured shutdown mode (see “Configuring the Interface Expander” on page

19), when it may force a Low Battery signal and an On Battery signal, causing the servers to shut down.

When a server connected to the (Advanced) computer interface port on the UPS is running UPS-monitoring software such as PowerChute plus, you can execute scheduled or supervised UPS shutdowns for the servers connected to the Interface Expander. The Interface Expander intercepts the shutdown signal and sends the following messages to all attached servers or devices:

• On Battery and Low Battery signals (for the low-battery duration set in the UPS)

• Shutdown commands (e.g., Sleep, Turnoff, etc., as requested by PowerChute plus)

The servers connected to the Basic ports to shut down gracefully before they lose power when the UPS output is turned off—a feature normally available only to servers using PowerChute plus and smart signaling.

Continued on next page

Key Concepts

continued

Setup overview

To set up the Interface Expander, you will be required to perform the following procedures as applicable:

1 Determine which SmartSlot accessory slot you

will use for the Interface Expander. See “Multiple SmartSlot Installation” on page 12.

2 Install the Interface Expander into the SmartSlot

accessory slot of the UPS or other device. See “Installation” on page 15.

3 Connect the protected devices. See “Connecting to

Protected Devices” on page 17.

4 Configure the Interface Expander for automatic

shutdown. See “Configuring the Interface Expander” on page 19.

5 Test the operation of the Interface Expander. See

“Testing the Interface Expander” on page 23.

Multiple SmartSlot Installation

Introduction

Priority of

SmartSlot

devices:

Table 4

If your UPS configuration uses more than one SmartSlot device, you must install them in the correct order for them to work together properly.

Install SmartSlot accessories as dictated by the following table. An accessory with higher priority is to be placed in the accessory slot with the higher number.

Note: The Share-UPS accessory (AP9207) has the same

priority as the Interface Expander. For information on accessories that are not listed, see the documentation provided with the accessory.

Accessory P/N Priority Position

PowerNet SNMP Ada

SNMP

or Web/ Mana

ement

Card

UPS

Call-

Relay I/O Module

AP9605 AP9603

ter

AP9606

AP9608

AP9610

Highest High-numbered slot

Secondhi

hest

Thirdhi

hest

AP9607

AP9612T AP9612TH

Second lowest

Lowest

Low-numbered slot

Interface Ex

ander

Measure-

Table 4: Priority of SmartSlot devices

UPS

Continued on next page

Multiple SmartSlot Installation

continued

If your UPS has

one SmartSlot

accessory slot

Installation in

the APC Triple

Chassis

If your UPS has exactly one SmartSlot accessory slot, use this accessory slot for the SmartSlot device with the lowest priority. Install SmartSlot devices with higher priority in an Expansion Chassis (AP9600) or Triple Chassis (AP9604—

see “Installation in the APC Triple Chassis” on this page).

If you are using a Symmetra PowerArray, see “Installation in the Symmetra PowerArray” on page 14.

To install SmartSlot devices in the APC Triple Chassis (AP9604), note that the slots are numbered on the rear panel. The following figure shows the rear panel of the Triple Chassis with the PowerNet

SNMP

Adapter installed in slot #3, Call-UPSII in slot #2, and the Interface Expander in slot #1. (In this scenario, Measureinstalled in the accessory slot of the

UPS

II could be

Continued on next page

Multiple SmartSlot Installation

continued

Installation in

the Symmetra

PowerArray

For installation of multiple SmartSlot devices in the Symmetra PowerArray, refer to the numbering shown in the figure that follows. Note that the PowerNet is installed in slot #4, CallExpander in #2, and Measure-

UPSII

in #3, the Interface

UPS

II in #1.

SNMP

Adapter

If you are using an external SmartSlot housing (Expansion Chassis or Triple Chassis) in conjunction with a Symmetra Power Array, install the devices with higher priority in the external slot(s). Refer to “Installation in the APC Triple Chassis” on page 13, if applicable.

Daisy chains

If you have increased your SmartSlot capacity by daisychaining Expansion Chassis or Triple Chassis, install the PowerNet

SNMP

Card) and Call-

Adapter (or Web/

UPSII

in the highest-numbered and second-

SNMP

Management

highest-numbered slots, respectively , of the chassis installed farthest from the

UPS

Installation

War ni ng

Reminder

Installation

procedure

Handle the Interface Expander by the front panel. Do not touch the exposed printed circuit board or components. Touching the circuit board or components may result in damage to the Interface Expander.

Before you install the Interface Expander, install any required power management software (PowerChute, Power-

plus

Chute If you plan to use PowerChute

, or software required by your operating system).

plus

on servers connected to the Basic ports of the Interface Expander, see “Master server versus Interface Expander servers” on page 8 and “Configuring PowerChute plus for simple signaling” on page 9.

To install the Interface Expander, perform the following steps in the order given.

Note: If your UPS configuration uses more than one

SmartSlot device, refer to “Multiple SmartSlot Installation” on page 12 before proceeding.

1 Turn off the

UPS

or device that will house the

----Interface Expander. To turn off the UPS:

a Unplug the UPS.

b Turn off the UPS output by pressing the

Off button for at least 5 seconds.

2 Unpack the Interface Expander. The shipping

materials are recyclable. Please reuse or dispose of them appropriately.

3 Use a #2 Phillips head screwdriver to remove the

two screws fastening the accessory slot cover on the back panel of the UPS or device. Keep the screws for Step 5 below. Save the accessory slot cover for future use (e.g., shipping the

UPS

Continued on next page

Installation

continued

Installation

procedure,

continued

4 Orient the Interface Expander to fit the accessory

slot. Slide the Interface Expander all the way into the slot until the front panel is flush with the back panel of the

Note

: While it is not possible to install the Inter-

UPS or device

face Expander upside down, it is possible to damage the unit in the attempt to do so. Observe the correct orientation as shown below. Note that the sides of the printed circuit board align with the card guides in the sides of the accessory slot. The accessory slot in the horizontally or vertically.

UPS

or device may be oriented

5 Secure the Interface Expander with the screws

removed in Step 3.

6 Proceed with “Connecting to Protected Devices”

on page 17.

Connecting to Protected Devices

Connection

procedure

To connect the devices, refer to “Connecting the Interface Expander: Figure 2” on page 18 and perform the following steps in the order given.

1 Connect the master server to the (Advanced) com-

puter interface port of the UPS. (See “Master server versus Interface Expander servers” on page

8.)

Note: A server not supported by PowerChute plus

must use simple signaling with the appropriate cable. (See “Choosing cables: Table 1” on page 4.)

If an accessory, such as CallMeasure-

UPS II

, is already using the

UPS II

(Advanced) computer interface port of the

UPS

, connect the master server to the

UPS

monitoring port on the accessory. (Accessories label this port in different ways, but the function—replicating the computer interface port of the

UPS

—is the same.)

2 Connect the other server(s) to the Basic ports on

APC

the Interface Expander, using

cables. See

“Choosing cables: Table 1” on page 4.

Note: Servers connected to the Basic ports of the

Interface Expander use simple signaling for monitoring the UPS. If these servers use PowerChute plus, this software must be configured for simple signaling. See “Configuring PowerChute plus for simple signaling” on page 9.

3 Connect the power cords of all protected servers

and devices to the power outlets on the

UPS

4 Continue with “Configuring the Interface

Expander” on page 19.

Continued on next page

Connecting to Protected Devices

continued

Connecting the

Interface

Expander:

Figure 2

The following figure shows how to connect the devices, as described in “Connection procedure” on page 17.

Figure 2:Connecting the Interface Expander

Configuring the Interface Expander

Shutdown

modes

DIP switches:

Table 5

To configure the Interface Expander, you must choose one of the three available modes of automatic

UPS

shutdown.

Each shutdown mode is described in this section.

• Confirmed

• Until Low Battery

•Timer

Select the shutdown mode by using the DIP switches as described in the following table. (An abbreviated form of his table also appears on the bottom side of the Interface Expander circuit board.)

Switch Setting (

Shutdown Mode

1234

Confirmed 0 0 0 *

Until Low Batter

2 min. 0 1 0 5 min. 0 1 1

001

=0, ↑ =1)

↓

N/A

Timer

* Server on

Advanced Port

Table 5: DIP switches

10 min. 1 0 0 15 min. 1 0 1 30 min. 1 1 0 60 min. 1 1 1 Await

Confirmation Treat as

Confirmed

0000

0001

N/A

Continued on next page

Configuring the Interface Expander

continued

Confirmed

shutdown mode

PowerChute

support for

Confirmed

shutdown mode

plus

In Confirmed mode, the Interface Expander shuts down the

UPS

after all connected servers have signaled that they have

completed shutdown of the operating system.

Note

: Do not use Confirmed mode if any server connected

to the Interface Expander Basic ports or the UPS Advanced port is incapable of sending a shutdown confirmation signal. See “PowerChute plus support for Confirmed shutdown mode” on this page.

Some versions of PowerChute plus do not support Confirmed shutdown mode when set up for simple signaling. Other versions require some editing of the

pwrchute.ini

in the PowerChute plus installation directory. To find out whether your version of PowerChute plus supports Confirmed shutdown mode, go to http://support.apcc.com/ and find the link to “What Versions of PowerChute plus Support Confirmed Shutdown Mode?” under

mation|SmartSlot Device|Installation Planning

Preinstallation Infor-

Continued on next page

file

Configuring the Interface Expander

continued

Behavior of

Confirmed mode

Confirmed

shutdown mode

and the

Advanced port

If power returns before any connected server has signaled shutdown of the operating system, the Interface Expander returns to On Line status.

If the Interface Expander detects a Low Battery condition in the UPS before all connected servers have signaled shutdown of the operating system, it notifies the servers that the UPS battery is exhausted, shutting down the UPS after the Low Battery Signal Time has elapsed.

If utility power returns after at least one server has confirmed shutdown of the operating system, but before all servers have confirmed system shutdown, the Interface Expander forces On Battery and Low Battery signals so that the remaining servers shut down as well. The Interface Expander sends the forced Low Battery signal for a period of time equal to the Low Battery Signal Time and then shuts down the

UPS

, which cycles power to restart the servers.

If you configure the Interface Expander in Confirmed shutdown mode by setting DIP switches 1, 2, and 3 in the down (0) position, you must set DIP switch #4 to determine the behavior of the server or device connected to the Advanced port.

When the Interface Expander is configured for Confirmed mode, DIP switch #4 behaves as follows:

• With DIP switch #4 in the 0 (down) position, the Advanced port operates normally , awaiting shutdown confirmation in the Confirmed shutdown mode.

• With DIP switch #4 in the 1 (up) position, the Interface Expander treats the Advanced port as always confirmed. Use this setting when the Advanced port will not be receiving a shutdown confirmation signal.

Note

:When the shutdown mode of the Interface Expander is set to Until Low Battery or Timer, the position of DIP switch #4 has no effect.

Continued on next page

Configuring the Interface Expander

continued

Until Low

Battery

shutdown mode

Timer shutdown

mode

Until Low Battery shutdown mode is similar to the standard operation of the Expander allows the

UPS

. During a utility failure, the Interface

UPS

to run on battery until utility power is restored, or until the battery is exhausted. If the Interface Expander detects a

UPS

Low Battery condition, it sends a Low Battery signal on all ports for a period of time equal to the Low Battery Signal Time and then shuts down

UPS

the

If utility power returns after the Low Battery timer has begun, the Interface Expander will continue the countdown and force the UPS to cycle power.

This mode is useful for applications which require maximum run time.

In Timer shutdown mode, the Interface Expander allows the UPS to operate on battery for a user-specified length of time before shutting down the

UPS

. See “DIP switches: T able 5”

on page 19 for the available timer settings. If power returns before the timer has run out, the Interface

Expander returns to On Line status. When the timer runs out or when the Interface Expander detects a Low Battery condition in the

UPS

, the Interface Expander sends a Low Battery signal for a period of time equal to the Low battery signal time and then shuts down the

Note

: If you are using PowerChute software, set the shut-

UPS

down delay for a time longer than the Interface Expander timer setting. Otherwise, if the power returns after the server shuts down, the server may not restart. To set the shutdown delay, go to

ration|Event Actions

and select UPS On Battery

Configu-

from the Event list and Shut Down Server in the Action box. Click Begin Shutdown Sequence in __ Seconds. Click

Options

and enter a setting for

Continued on next page

Configuring the Interface Expander

continued

Test ing the

Interface

Expander

To check the operation of the Interface Expander, perform the following steps in the order given.

1 Confirm that the UPS in on and that the battery is

fully charged.

2 Verify that the Interface Expander has been

installed, connected, and configured.

3 Confirm that all connected servers and devices are

on and running their power management software with power management screens visible, if applicable.

4 Confirm that the status LED on the Interface

Expander is on, indicating normal operation. 5 Simulate a utility power failure. 6 Confirm that the status LED of the Interface

Expander is mostly on with a single blink off, indi-

cating that the Interface Expander is sending an

On Battery signal to the connected servers or

devices. See “Status LED: Table 2” on page 6. 7 Confirm that all connected servers and devices

have received the On Battery message from the

Interface Expander. 8 Restore utility power. 9 Confirm that all connected servers and devices

have received the message that utility power has

been restored.

Note

: To check the shutdown mode of your config-

uration, keep the utility power off long enough to allow all connected servers and devices to shut down. After all connected servers and devices have shut down, restor e power and verify that they all restart.

Warranty Information

Limited

warranty

Obtaining

service

American Power Conversion (APC) warrants the Interface Expander to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. This warranty does not apply to equipment which has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser.

To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from APC or a designated APC service center. Products must be returned to APC or an APC service center with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

Continued on next page

Warranty Information

continued

Warranty

limitations

Except as provided herein, American Power Conversion makes no warranties, express or implied, including warranties of merchantability and fitness for a particular purpose

exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to the purchaser.

Except as provided above, in no event will APC be liable for direct, indirect, special, incidental, or consequential damages arising out of the use of this product, even if advised of the possibility of such damage

Specifically, APC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties, or otherwise. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

. Some jurisdictions do not permit limitation or

Troubleshooting

pag

If you have

problems with

your Interface

Expander

Trouble-

shooting:

Table 6

The troubleshooting chart (Table 6) covers many of the problems that might arise with the Interface Expander. If you encounter a problem with your Interface Expander, refer to the troubleshooting chart first. There may be a simple solution you are overlooking.

The following table shows the solution to common problems with the operation of the Interface Expander.

Problem Possible Cause Solution

A server connected to a Basic

ort does not acknowled Battery signal.

e On

The wrong cable is bein

used.

There is an internal

roblem with the Interface Ex

ander.

that the cable is

Verif the one su

our interface kit. See “Choosin Table 1” on

Remove the Interface Ex

ander temporarily from the UPS and reinstall. If the

ersists, see “If prob-

lems persist,” on page

28.

lied with

cables:

e 4.

roblem

Status LED flashes continuousl

Table 6: Trouble-shooting

There is an internal

roblem with the Interface Ex

ander.

Remove the Interface Ex

ander temporarily from the UPS and reinstall. If the

ersists, see “If prob-

lems

28.

roblem

ersist,” on page

Continued on next page

Troubleshootin g

pag

prop

pag

Trouble-

shooting:

Table 6,

continued

One or more servers shuts down when the UPS is on batter

, but does not

restart when

ower returns.

continued

Problem Possible Cause Solution

Timer mode: the operating system shutdown time as set in PowerChute

plus is too short.

Confirmed mode:

the Interface Ex

ander did not receive shutdown confirmation from servers that shut down, and utilit

ower was restored. The server shut down but the UPS did not shut down.

The

ower management software shutdown time must be set lon

er than the Interface Expander Timer shutdown mode settin

Verif

that the servers can confirm shutdown. See “PowerChute plus su for Confirmed shutdown mode” on

20. If not, configure the Interface Ex for Timer or Until Low Batter down mode.

shut-

ort

ander

Verif

cable connections. See “Choosin cables: Table 1” on

e 4.

Verify that the cable is correct for this server.

The master server must be connected to the computer interface (Advanced)

UPS

on the Close the offendin

application.

ort

The server on UPS Advanced

ort cannot communicate with the UPS.

The communication cable is not

erly fastened.

The wron being used.

The master server is connected to the Interface Ex

The master server is bein another a

cable is

ander.

ort on the

used by

lication.

Continued on next page

Troubleshootin g

continued

If problems

persist

For problems not covered in the troubleshooting chart (see “Troubleshooting: Table 6” on page 26), or if the problem persists, follow this procedure:

1 Note the serial number and date of purchase of

the Interface Expander unit. Contact APC Customer Support at the phone number or address on the back cover of this manual.

2 Be prepared to provide a description of the prob-

lem. A technician will help solve the problem over the phone, if possible, or will give you a return material authorization (RMA) number.

3 If the Interface Expander unit is under warranty,

repairs are free of charge. If the warranty has expired, there will be a nominal charge for repair.

4 Pack the Interface Expander carefully in its origi-

nal packaging, if possible. Do not use polystyrene beads for packing. Damage sustained in transit is not covered under the warranty . Enclose a letter in the package with your name, address, RMA number, a copy of the sales receipt, daytime phone number, and check (if applicable).

5 Mark the RMA number clearly on the outside of

the shipping carton. The factory will not accept any materials without this marking.

6 Return the Interface Expander unit by insured, pre-

paid carrier to the U.S. address on the back cover of this manual.

Life-Support Policy

General policy

Examples of life-

support devices

As a general policy,

APC

does not recommend the use of any of its products in life support applications where failure or malfunction of the

APC

product can be reasonably expected to cause failure of the life support device or to affect significantly its safety or effectiveness.

APC

does not

recommend the use of any of its products in direct patient

APC

care.

will not knowingly sell its products for use in such applications unless it receives in writing assurances satisfactory to

APC

that (a) the risks of injury or damage have been minimized, (b) the customer assumes all such risks, and (c) the liability of American Power Conversion is adequately protected under the circumstances.

Life support devices include but are not limited to neonatal oxygen analyzers, nerve stimulators (whether used for anesthesia, pain relief, or other purposes), autotransfusion devices, blood pumps, defibrillators, arrhythmia detectors and alarms, pacemakers, hemodialysis systems, peritoneal dialysis systems, neonatal ventilator incubators, ventilators for both adults and infants, anesthesia ventilators, and infusion pumps as well as any other devices designated as “critical” by the

U.S. FDA

Hospital-grade wiring devices and leakage current protection may be ordered as options on many

APC

does not claim that units with this modifications are

APC UPS

systems.

certified or listed as Hospital Grade by APC or any other organization. Therefore these units do not meet the requirements for use in direct patient care.

Specifications

Basic port pin

assignments

The following limitations and capabilities apply to the Basic ports of the Interface Expander:

• Pins 3, 5, and 6 are open collector outputs which must be pulled up to a common referenced supply no greater than +

40 VDC

. The transistors are capable of a maximum non-inductive load of 25 mA. Use only Pin 4 as the common.

• The output at Pin 2 generates a low-to-

high RS-232

level when the device is signaling an On Battery condition. The pin is normally at a low

RS-232

level.

• The Interface Expander unit may be signaled to shut down the

UPS

by applying a high

RS-232

level to Pin

1 for 4.5 seconds. Shutdown is also dependent on the

UPS

status and the Interface Expander shutdown mode (see “Configuring the Interface Expander,” on page 19).

Continued on next page

Specifications

continued

Basic port pin

assignments:

Figure 3

The following figure shows the Basic port

assignments.

Figure 3:Basic port pin assignments

Continued on next page

Specifications

continued

Product

specifications:

Table 7

The following table shows the product specifications for the Interface Expander.

Item Specification

Physical

Size (H × W × D): 4.0 × 4.0 × 1.5 in

(10.2 × 10.2 × 3.8 cm)

Wei

ht: 0.3 lb (0.136 kg)

Shipping weight: 0.7 lb (0.318 kg)

Environmental

Elevation (above

eratin

Storage

Tem

erature: Operatin Storage

Operating Humidity: 0 to 95%, non-condensin

Approvals

EMC

verification:

MSL

0 to 10,000 ft (0 to 3000 m) 0 to 50,000 ft (0 to 15 000 m)

32 to 104°F (0 to 40°C) 5 to 113°F (-15 to 45°C)

FCC/DOC

Class B, EN 50022,

EN50082-1

Other:

Table 7: Product specifications

CE, C-Tick (AS/NZS 3538)

Index

Accessories

lacement of,

Advanced port

using with Confirmed shutdown

mode,

AppleShare server cable

Basic port

description,

in assignments,30–

Behavior of Confirmed mode

Cables, choosing additional,4 Call-UPS II, priorit

in multiple SmartSlot device installation

Checkin Choosin Confi Confi

operation,23

cables,4 uration DIP switches,5 uring PowerChute plus for

simple si

Confi

uring the Interface

Expander

nalin

,19–

Confirmed shutdown mode

behavior, description, PowerChute plus support for,

Connectin

figure,

Connectin

Connection procedure

the Interface Expander

to Protected

Devices

,17–

D, E

Daisy chains,14

DIP switches

with

chaining

behavior, description,

Expansion Chassis, dais

Extension cables

F, G, H

Features of the Interface Expander,2 Front panel

Hardware and software

requirements

Hospital-

rade wiring devices,29

Humidit

safety warning,

IBM server cable,4 Installation

Installation in the APC Triple

Chassis

Installation in the S

PowerArra

Installation procedure

mmetra

,15–

Interface Expander

riority in multiple SmartSlot device

installation,

Interface Expander panel Interface Extension Cable Interface kits Introduction to the Interface

Expander

Isolated Extension Cable

,1–

J, K, L

Key Concepts,7–11 Leaka

e current protection,29

LED status

Index

continued

Life-support

examples of life-support devices,

eneral policy,

Life-Support Polic Limited warrant Low Batter

signal,10

M, N, O

Macintosh server cable,4 Master server versus Interface

Expander servers

Measure-UPS II, priorit

in multiple SmartSlot device installation

Multiple SmartSlot Installation

14 NetWare server cable Obtainin

service,24

Overview of features

P, Q

Packing for return to APC,28 Panel, front Pin assi Placement of accessories Ports

Advanced, Basic,

PowerChute

configuring for simple signaling, installation reminder, support for Confirmed shutdown

PowerNet SNMP Adapter, priorit

Priorit Problem solvin Problems, persistent Product Description

nments, Basic port,30

plus

mode,

multiple SmartSlot device installation

of SmartSlot devices,12

,5–

,12–

Product specifications, table

Relay I/O Module, priority of in

multiple SmartSlot device

Repair

installation

Requirements, hardware and

software

Return material authorization (RMA)

number

Safety warnin Scheduled shutdowns Server t

pes,8 Service, obtainin Setup procedure, overview of Share-UPS, priorit

SmartSlot device

installation Shutdown modes Shutdown, scheduled Si

naling types,7 Simple si Smart si

nalin

SmartSlot

installation of multiple devices,

SmartSlot accessor

of devices in UPS with one slot

SmartSlot devices

installation in Triple Chassis,

riority of,

Software requirements Specifications

table,

Status LED

behavior,

nalin

,30–

in multiple

slot, installation

Index

continued

Switches, configuration DIP,5

behavior,

mmetra PowerArray, installation

of SmartSlot devices in

T, U, V

Temperature

,26–

safety warning,

Testin

the Interface Expander,23 Timer shutdown mode Triple Chassis

daisy chaining with, installation of multiple SmartSlot

devices in,

Troubleshootin

table,26–

Unix server cable

shutdown

Until Low Batter

mode

UPS Interface Extension Cable

UPS shutdown modes

W, X, Y, Z

Warnin Warrant

limitations, statement,

Warrant Web/SNMP Mana

Windows server cable Wirin

Information,24–25

ement Card,

priorit

in multiple SmartSlot

device installation

, safety warnin

Declaration of Conformity

Application of Council Directives

Standards to Which Conformity is Declared

Manufacturer’s Name and Address

Importer’s Name and Address

Type of Equipment UPS Accessory Equipment Model Numbers AP9607

Table 8:

I, the undersigned, hereby declare that the equipment specified above conforms to the above directives.

89/336/EEC

EN55022: 1995 EN50082-1: 1992 including IEC 1000-4-2: 1995 IEC 1000-4-3: 1995 IEC 1000-4-4: 1995

American Power Conversion 132 Fairgrounds Road West Kingston, Rhode Island 02892 USA

-orAmerican Power Conversion (A.P.C.) b.v. Ballybritt Business Park Galway, Ireland

American Power Conversion (A.P.C.) b.v. Ballybritt Business Park Galway, Ireland

St. Louis, MO

Place

June 24, 1999 Date Ted Eckert

Regulatory Compliance Engineer

www.apcc.com

Toll-free Customer Support:

U. S. & Canada 1-800-800-4272 Austria 0660 6480 Belgium 0800 15063 Czech Republic 0 800 102063 Denmark 800 18 153 Finland 9800 13 374 France 0 800 906 483 Germany 01300818907 Holland 0800 0224655 Hungary 00800 12221 Ireland 1 800 702000 x 2045 Israel 177 353 2206 Italy 1678 74731 Japan 0120-80-60-90 Luxembourg 0800 2091 Norway 800 11 632 Poland 00800 353 1202 Portugal 050 553182 South Africa 0800 994206 Spain 900 95 35 33 Sweden 020 795 419 Switzerland 0800 556177 Turkey 0800 35390275 U. K. 0800 132990

Areas without toll free numbers:

+1 401 789 5735 (USA) or +353 91 702020 (Ireland) +7095 916 7166 (Russia)

Serial number:

E-mail Customer Support:

Australia anztech@apcc.com Europe apceurtech@apcc.com India isbtech@apcc.com Japan jsupport@apcc.com Latin America apctchla@apcc.com SE Asia asetech@apcc.com

Online Customer Support

U.S. & Canada http://support.apcc.com/

Addresses:

American Power Conversion Corporation 132 Fairgrounds Road P. O. Box 278 West Kingston, Rhode Island 02892 USA

APC Ireland (A. P. C.) b. v. Ballybritt Business Park Galway Ireland

APC Japan BR Gotanda 7

Floor 2-30-4 Nishi-gotanda, Shinagawa-ku Tokyo 141 Japan

APC Europe

143 Bis Avenue de Verdun

92442 Issy les Moulineaux Cedex France

Reproduction in whole or in part without permission is prohibited.

All trademarks are the property of American Power Conversion.

990-0115C 6/99

APC AP9607 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Introduction

Overview

Safety warning

Product Description

Key Concepts

Setup overview

Multiple SmartSlot Installation

Introduction

Daisy chains

Installation

War ni ng

Reminder

Connecting to Protected Devices

Configuring the Interface Expander

Warranty Information

Troubleshooting

Life-Support Policy

General policy

Specifications

Index

Declaration of Conformity