Allied Telesis AT-MC104ST/FS3, FS4 User Manual

AT-MC104XL AT-MC104LH AT-MC104SC/FS3, FS4 AT-MC104ST/FS3, FS4
Version 3 Fast Ethernet Media Converters
Installation Guide
PN 613-10781-00 Rev D
Copyright 2000 Allied Telesyn International, Corp. 960 Stewart Drive Suite B, Sunnyvale CA 94086 USA
All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesyn International, Corp.
Ethernet is a registered trademark of Xerox Corporation. All other product names, company names, logos or other designations mentioned herein are trademarks or registered trademarks of their respective owners.
Allied Telesyn International Corp. reserves the right to make changes in specifications and other information contained in this document without prior written notice. The information provided herein is subject to change without notice. In no event shall Allied Telesyn be liable for any incidental, special, indirect, or consequential damages whatsoever, including but not limited to lost profits, arising out of or related to this manual or the information contained herein, even if Allied Telesyn International Corp. has been advised of, known, or should have known, the possibility of such damages.

Safety Warnings

Standards
DECLARATION OF CONFORMITY
Manufacture Name: Allied Telesyn International, Corp. Manufacture Address: 960 Stewart Drive, Suite B
Manufacture Telephone: 408-730-0950 Declares that the Product: Fast Ethernet Media Converters Model Numbers: AT-MC104XL, AT-MC104LH, AT-MC104SC/FS3,
This product complies with FCC Part 15B, Class B Limits: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device must not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
RADIATED ENERGY
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on; the user is encouraged to try to correct the interference by one or more of the following measures:
Changes and modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commission rules.
: This product meets the following standards.
U.S. Federal Communications Commission
Sunnyvale, CA 94086 USA
AT-MC104ST/FS3, AT-MC104SC/FS4, AT-MC104ST/FS4
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian Interference­Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
!
!
!
1
!
2
!
4
9
RFI Emission Immunity Electrical Safety Laser
Power to the hub must be sourced only from the adapter.
USA/CANADA
Use a UL Listed/CSA Certified AC adapter of DC 12V, 500mA.
EN55022 Class B EN50082-1 1997 TUV-EN60950, UL1950, CSA 950 EN60825
3
iii
EUROPE - EU
Use TÜV licensed AC adapter of DC 12V, 500mA.
UK
Use a UK Safety Approved AC adapter of DC 12V, minimum 500mA.
Important
equipment. When you see the your language.
Wichtig
Geräts. Wenn Sie Sicherheitshinweis in Ihrer Sprache nach.
Vigtigt
dette udstyr. Når De ser symbolet sikkerhedsadvarsler i Deres eget sprog.
Belangrijk
deze apparatuur. Wanneer u de veiligheidsinstructies in uw taal.
Important
équipement. Lorsque vous voyez le symbole la traduction de ces instructions dans votre langue.
Tärkeää
Kun näe
Importante
questa apparecchiatura. Il simbolo sicurezza nella propria lingua.
Viktig
utstyret. Når du ser sikkerhetsinformasjonen på ønsket språk.
Importante
equipamento. Quando vir o símbolo idioma no Anexo A.
Importante
instalación de este equipo. Cuando vea el símbolo mensaje de seguridad traducido a su idioma.
Obs
denna utrustning. När du ser säkerhetsmeddelandet på ditt språk.
: Appendix A contains translated safety statements for installing this
: Anhang A enthält übersetzte Sicherheitshinweise für die Installation dieses
!
: Tillæg A indeholder oversatte sikkerhedsadvarsler, der vedrører installation af
: Appendix A bevat vertaalde veiligheidsopmerkingen voor het installeren van
: L'annexe A contient les instructions de sécurité relatives à l'installation de cet
: Liite A sisältää tämän laitteen asentamiseen liittyvät käännetyt turvaohjeet.
!
-symbolin, katso käännettyä turvaohjetta liitteestä A.
: l’Appendice A contiene avvisi di sicurezza tradotti per l’installazione di
: Tillegg A inneholder oversatt sikkerhetsinformasjon for installering av dette
: O Anexo A contém advertências de segurança traduzidas para instalar este
: El Apéndice A contiene mensajes de seguridad traducidos para la
! Bilaga A innehåller översatta säkerhetsmeddelanden avseende installationen av
!
, go to Appendix A for the translated safety statement in
sehen, schlagen Sie in Anhang A den übersetzten
!
, skal De slå op i tillæg A og finde de oversatte
!
ziet, raadpleeg Appendix A voor vertaalde
!
, reportez-vous à l'annexe A pour consulter
!
, indica di consultare l’Appendice A per l’avviso di
!
, åpner du til Tillegg A for å finne den oversatte
!
, leia a advertência de segurança traduzida no seu
!
, vaya al Apéndice A para ver el
!
, skall du gå till Bilaga A för att läsa det översatta
iv

Table of Contents

Safety Warnings Welcome to Allied Telesyn
Where to Find Web-based Guides ................................................................... vii
Document Conventions .................................................................................... vii
Contacting Allied Telesyn Technical Support................................................viii
Online Support ......................................................................................... viii
Telephone and Fax Support..................................................................... viii
E-mail Support ......................................................................................... viii
Returning Products ........................................................................................... ix
FTP Server......................................................................................................... ix
For Sales or Corporate Information .................................................................. x
Tell Us What You Think .................................................................................... x
AT-MC104 Series Fast Ethernet Media Converters
Key Features....................................................................................................... 2
Status LEDs ................................................................................................ 3
Link Test/MissingLink Button................................................................... 3
External AC/DC Power Adapter................................................................. 4
Network Topologies ............................................................................................ 5
Installing the Media Converter ......................................................................... 6
Planning the Installation............................................................................ 6
Cable Specifications .................................................................................... 7
Verifying the Package Contents................................................................. 9
Reviewing Safety Precautions .................................................................... 9
Installing the Media Converter ................................................................ 10
Testing the Installation ............................................................................ 11
Warranty Registration ..................................................................................... 13
Technical Specifications................................................................................... 13
Physical Specifications.............................................................................. 13
Agency Certifications ................................................................................ 13
Power Requirements ................................................................................. 13
Single-mode Port Specifications ............................................................... 14
Multimode Port Specifications (All Models) ............................................ 16
............................................................................................ iii
......................................................................... vii
............................... 1
v
Appendix A Translated Safety Statements
................................................................... 19
Appendix B AT-MC104 Series Installation Guide Feedback
Appendix C Technical Support Fax Order
................................................................... 31
....................................29
vi

Welcome to Allied Telesyn

This guide contains instructions on how to install an AT-MC104 Series Fast Ethernet Media Converter.

Where to Find Web-based Guides

The Allied Telesyn web site at easy way to access the most recent documentation and technical information for all of our products. For product guides, you can go directly to the following web page:
www.alliedtelesyn.com/support/prd_libs.htm
www.alliedtelesyn.com
provides you with an
.

Document Conventions

This guide uses several conventions that you should become familiar with first before you begin to install the product.
Note
A note provides additional information.
Caution
A caution indicates that performing or omitting a specific action may result in equipment damage or loss of data.
Warning
A warning indicates that performing or omitting a specific action may result in bodily injury.
vii

Contacting Allied Telesyn Technical Support

There are several ways to contact Allied Telesyn technical support: online, telephone, fax or e-mail.

Online Support

You can request technical support online by filling out the Technical Support Form at

Telephone and Fax Support

www.alliedtelesyn.com/forms/support.htm
.
Americas
United States, Canada, Mexico, Central America, South America Tel: 1 (800) 428-4835, option 4 Fax: 1 (503) 639-317
Asia
Singapore, Taiwan, Thailand, Malaysia, Indonesia, Korea, Philippines, China, India, Hong Kong Tel: (+65) 381-5612 Fax: (+65) 383-3830
Australia
Tel: 1 (800) 000-880 Fax: (+61) 2-9438-4966
France
France, Belgium, Luxembourg, The Netherlands, Middle East, Africa Tel: (+33) 0-1-60-92-15-25 Fax: (+33) 0-1-69-28-37-49
6

E-mail Support

United States and Canada
TS1@alliedtelesyn.com
Germany
Germany, Switzerland, Austria, Eastern Europe Tel: (+49) 0130/83-56-66 Fax: (+49) 30-435-900-115
Italy
Italy, Spain, Portugal, Greece, Turkey, Israel Tel: (+39) 02-416047 Fax: (+39) 02-419282
Japan
Tel: (+81) 3-3443-5640 Fax: (+81) 3-3443-2443
United Kingdom
United Kingdom, Denmark, Norway, Sweden, Finland Tel: (+0044) 1235-442500 Fax: (+44) 1-235-442680
Latin America, Mexico, Puerto Rico, Caribbean, and Virgin Islands
latin_america@alliedtelesyn.com
United Kingdom, Sweden, Norway, Denmark, and Finland
support_europe@alliedtelesyn.com
viii
AT-MC104 Series Installation Guide

Returning Products

Products for return or repair must first be assigned a Return Materials Authorization (RMA) number. A product sent to Allied Telesyn without a RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact Allied Telesyn’s Technical Support at one of the following locations:
North America
2205 Ringwood Ave San Jose, CA 95131 Tel: 1-800-428-4835, option 4 Fax: 1-503-639-3716
Latin America, the Caribbean, Virgin Islands
Tel: international code + 425-481-3852 Fax: international code + 425-483-9458
European Customer Support Centre
10/11 Bridgemead Close Westmead Industrial Estate Swindon, Wiltshire SN5 7YT England Tel: +44-1793-501401 Fax: +44-1793-431099
Mexico and Puerto Rico
Tel: 1-800-424-5012, ext 3852 or
1-800-424-4284, ext 3852
Mexico only: 95-800-424-5012, ext 3852 Fax: international code + 425-489-9191

FTP Server

If you know the name of a specific driver that you need for an Allied Telesyn device, you can download the software by connecting directly to our FTP server at:
At login, enter ‘anonymous’. Enter your e-mail address for the password as requested by the server at login.
ftp://gateway.centre.com
.
ix

For Sales or Corporate Information

Allied Telesyn International, Corp.
19800 North Creek Parkway, Suite 200 Bothell, WA 98011 Tel: 1 (425) 487-8880 Fax: 1 (425) 489-9191
Allied Telesyn International, Corp.
960 Stewart Drive, Suite B Sunnyvale, CA 94086 Tel: 1 (800) 424-4284 (USA and Canada) Fax: 1 (408) 736-0100

Tell Us What You Think

If you have comments or suggestions to improve this or other Allied Telesyn documents, please fill out the “AT-MC104 Series Installation Guide Feedback” on page 29 and return the form to us at the address or fax number provided. You can also provide feedback online by filling out the Send Us Feedback Form at
www.alliedtelesyn.com/forms/feedback.htm
.
x

AT-MC104 Series Fast Ethernet Media Converters

The AT-MC104 Series Media Converters include the following models:
AT-MC104XL
AT-MC104LH
AT-MC104SC/FS3
AT-MC104ST/FS3
AT-MC104SC/FS4
AT-MC104ST/FS4
AT-MC104 Series Fast Ethernet Media Converters are designed to extend the distance of your network by interconnecting multimode fiber optic cabling and single-mode fiber optic cabling. The media converters allow you to interconnect LAN devices that are physically separated by large distances.
Each media converter features two 100Base-FX ports with either SC or ST connectors. One port uses multimode fiber optic cabling and has a maximum distance of 2 kilometers (1.2 miles). The second port uses single-mode fiber optic cabling and has a maximum distance of 15 kilometers (9.3 miles) to 100 kilometers (62 miles), depending on the model. These units operate at 100 Mbps and feature half-duplex and full-duplex operation.
The media converters can be installed either as standalone units, such as on a table, or in an AT-MCR12 Rackmount Chassis or AT-TRAY4 Rackmount Tray. AT-MC104 Series Media Converters are easy to install and do not require any software configuration or management. Figure 1 shows an AT-MC104 Series Media Converter.
CLASS 1
LASER LIGHT
DO NOT STARE
INTO BEAM
M/L ON
LNK TST
TX RX
SINGLE MODE MULTI MODE
100Base-FX
LNK ACT
TX RX
100Base-FX
LNK
ACT
PWR
M/L ON
MC104XL SINGLE MODE / MULTI MODE FIBER FAST ETHERNET MEDIA CONVERTER
Figure 1
AT-MC104 Series Media Converter (AT-MC104XL model)
1
Table 1 list the maximum cabling distances for each model.
Table 1
Model
AT-MC104XL SC SC 15 km (9.3 mi) 2 km (1.2 mi)
AT-MC104LH SC SC 40 km (24.8 mi) 2 km (1.2 mi)
AT-MC104SC/FS3 SC SC 75 km (46.5 mi) 2 km (1.2 mi)
AT-MC104ST/FS3 ST ST 75 km (46.5 mi) 2 km (1.2 mi)
AT-MC104SC/FS4 SC SC 100 km (62 mi) 2 km (1.2 mi)
AT-MC104ST/FS4 ST ST 100 km (62 mi) 2 km (1.2 mi)
1. Maximum distance may be less depending on the duplex mode of the end stations and the type of fiber optic cabling used with the port.
Port 1
(Single-mode)
Maximum Operating Distances
Type of Connector Maximum Distance
Port 2
(Multimode)
Port 1
(Single-mode)
Port 2
(Multimode)
1

Key Features

The media converters have the following key features:
LEDs for unit and port status
Two 100Base-FX fiber optic ports
Link Test/MissingLink button for performing a link test on the fiber ports and notifies node of connection failures
Half- or full-duplex operation
External AC/DC power adapter
Standard size for use with an AT-MCR12 chassis or AT-TRAY4 tray
2

Status LEDs

Table 2 defines the system LEDs.
AT-MC104 Series Installation Guide
Table 2
LED State Color Description
LNK ON Green Link is established on the port.
ACT ON Green Data is being received on the port.
PWR ON Green Power is applied.
M/L ON ON
OFF
Green The MissingLink feature is activated on the media
Status LEDs
converter.
The MissingLink feature is disabled and the unit is operating in the link test mode.

Link Test/MissingLink Button

The Link Test/MissingLink button allows you to perform a link test on the ports on the media converter. This button also allows you to activate the MissingLink feature on the unit. Both features are describe in the following section.
Link Test.
between the ports on the media converter and the nodes that are connected to the ports. If a network problem occurs, you can perform a link test to determine which port is experiencing a problem, and be able to focus on the fiber optic cable and node where the problem resides.
The link test is a fast and easy way for you to test the connections
A link test is performed when the button is in the LNK TST (OUT) position. For instructions on performing a link test, refer to “Testing the Installation” on page 11.
Note
Performing a link test does not interfere with a media converter’s ability to pass network traffic.
3
MissingLink.
media converter to pass the “Link” status of their connections to each other. When the media converter detects a problem with one of the ports, such as the loss of connection to a node, the media converter shuts down the connection to the other port, thus notifying the node that the connection has been lost.
For example, if the fiber optic cable connected to the multimode port on the media converter were to fail, the unit would respond by dropping the link on the single-mode port. In this way, the media converter notifies the end node connected to the single-mode port that the connection on the other port has been lost. If the failure had started on the single-mode port, the unit would drop the connection to the multimode port.
The value to this type of network monitoring and fault notification is that some hubs and switches can be configured to take a specific action in the event of the loss of connection on a port. In some cases, the unit can be configured to seek a redundant path to a disconnected node or send out a trap to a network management station, and so alert the network administrator of the problem.
The MissingLink feature is disabled when you perform a link test. Consequently, to ensure that the MissingLink feature is enabled on the media converter, always set the Link Test/MissingLink button to the M/L ON (IN) position during normal network operations.
The MissingLink feature activates the fiber optic ports on the
Note

External AC/DC Power Adapter

The power adapter supplies 12 volts DC to the media converter. Allied Telesyn supplies an approved safety compliant AC power adapter for the 120 and 240 V AC versions with an unregulated output of 12 VDC at 1A.
Figure 2
4
External AC/DC Power Adapter (North American version)
AT-MC104 Series Installation Guide

Network Topologies

Figure 3 shows two typical network configurations of the media converter.
10/100Base-TX Switch
100 meters
CLASS 1 LASER PRODUCT DO NOT STARE
INTO BEAM
LNK TST
10/100Base-TX/FX Switch
2 kilometers/
6,562 ft
LASER LIGHT DO NOT STARE
TX RX
100Base-FX 100Base-TX
M/L ON
A/N ON MDI
LNK
ACT A/N OFF MDI-X
SINGLE MODE
MC103XL SINGLE MODE FIBER FAST ETHERNET MEDIA CONVERTER
TX RX
CLASS 1
M/L ON
INTO BEAM
LNK TST
MC104XL SINGLE MODE / MULTI MODE FIBER FAST ETHERNET MEDIA CONVERTER
TX RX
100Base-FX
LNK ACT
SINGLE MODE MULTI MODE
FDX
LNK
PWR
ACT M/L ON
100Base-FX
LNK
PWR
ACT
M/L ON
15 kilometers/
49,213 ft (9.3 mi)
15 kilometers/
49,213 ft (9.3 mi)
AT-MC104XLAT-MC103XL
TX RX
CLASS 1
LASER LIGHT
M/L
DO NOT STARE
ON
INTO BEAM
LNK TST
MC104XL SINGLE MODE / MULTI MODE FIBER FAST ETHERNET MEDIA CONVERTER
TX RX
100Base-FX
LNK ACT
SINGLE MODE MULTI MODE
2 kilometers/
6,562 ft
10/100Base-TX/FX Switch
AT-MC104XLAT-MC104XL
TX RX
CLASS 1
100Base-FX
LASER LIGHT
M/L
DO NOT STARE
ON
INTO BEAM
LNK
ACT
LNK TST
SINGLE MODE MULTI MODE
MC104XL SINGLE MODE / MULTI MODE FIBER FAST ETHERNET MEDIA CONVERTER
2 kilometers/
6,562 ft
TX RX
100Base-FX
LNK
PWR
ACT
M/L ON
100Base-FX
LNK
PWR
ACT
M/L ON
Cable Legend
Twisted Pair
Single-mode Fiber
Multimode Fiber
Figure 3
10/100Base-TX/FX Switch
Typical Configurations
5

Installing the Media Converter

The following sections explain how to install the media converter. The media converter can be installed either as a standalone unit (such as on a table) or in an AT-MCR12 chassis or an AT-TRAY4 tray.

Planning the Installation

Be sure to observe the following guidelines when planning the installation of your media converter.
The nodes connected to the media converter must operate at 100 Mbps.
The two nodes connected to the ports of the media converter must operate with the same duplex mode, either half- or full-duplex. The media converter itself can operate in either mode.
The devices connected to the two ports on the media converter can be network adapter cards, repeaters, switches, or routers.
Be sure to observe the appropriate cabling specifications. Refer to “Cable Specifications” on page 7.
6
AT-MC104 Series Installation Guide

Cable Specifications

Table 3, Table 4, and Table 5 list the IEEE 802.3u cabling specifications for the AT-MC104 Series Media Converter.
Table 3
Multimode Port Specifications
Cable Type Maximum Distance
50/125 or 62.5/125 micron multimode fiber 2 km (1.2 mi)
Table 4
Media Converter Type of Fiber Optic Cable
AT-MC104XL 50/125 or 62.5/125
Single-mode Port Specifications (Full-duplex)
Maximum
Distance
2 km (1.2 mi) 20 dB at 1310 nm
Maximum
Allowable Loss
Budget
micron multimode
9/125 micron single-mode 15 km (9.3 mi) 13 dB at 1310 nm
AT-MC104LH 50/125 or 62.5/125
2 km (1.2 mi) 20 dB at 1310 nm
micron multimode
9/125 micron single-mode 40 km (24.8 mi) 18 dB at 1310 nm
1
AT-MC104SC/FS3 9/125 micron single-mode 75 km (46.5 mi)
33 dB at 1310 nm
AT-MC104ST/FS3 9/125 micron single-mode 75 km (46.5 mi)133 dB at 1310 nm
2
AT-MC104SC/FS4 9/125 micron single-mode 100 km (62 mi)
AT-MC104ST/FS4 9/125 micron single-mode 100 km (62 mi)
34 dB at 1550 nm
2
34 dB at 1550 nm
1. The port has a minimum operating distance of 15 km (9.4 mi). This is to prevent blinding or burning out the optical receiver on the far-end node.
2. The port has a minimum operating distance of 40 km (24.8 mi). This is to prevent blinding or burning out the optical receiver on the far-end node.
7
Table 5
Single-mode Port Specifications (Half-duplex)
1
Number of Media Converters Connected Devices Maximum Distance
One Media Converter Inline Switch to switch 372 m (1,221 ft)
Workstation to switch 372 m (1,221 ft)
Switch to Class I repeater 137 m (450 ft)
Switch to Class II repeater 185 m (607 ft)
Two Media Converters Inline Switch to switch 332 m (1,089 ft)
Workstation to switch 322 m (1, 089 ft)
Switch to Class I repeater 97 m (318 ft)
Switch to Class II repeater 145 m (476 ft)
1. The total distance of the fiber optic lengths cannot exceed the limits stated in the table. Each media converter used inline within a single collision domain reduces the overall segment length by 40 m (131 ft).
Note
For additional technical information on the media converter’s fiber optic ports, refer to “Technical Specifications” on page 13.
8
AT-MC104 Series Installation Guide

Verifying the Package Contents

Make sure the following items are included in your media converter package. If any of the following items are missing or damaged, contact your sales representative.
One AT-MC104 Series Fast Ethernet Media Converter
Four protective feet (for standalone use only)
External AC/DC power adapter
This installation guide
Warranty card

Reviewing Safety Precautions

Please review the following safety precautions before you begin to install the media converter.
Warning
Class 1 laser product. ! 5
Warning
Do not stare into the laser beam. ! 6
Warning
Lightning Danger: Do not work on equipment or cables during periods of lightening activity. ! 7
Caution
Do not block air vents. ! 8
Caution
Power to the hub must be sourced only from the adapter. ! 9
Caution
Operating Temperature
This product is designed for a maximum ambient temperature of 40 degrees C. ! 10
Caution
All Countries
Electrical Codes. ! 11
: Install product in accordance with local and National
9

Installing the Media Converter

The following procedure explains how to install the media converter.
If you are building a back-to-back installation, please review the following. See Figure 3 for an illustration of a back-to-back-media converter configuration.
During installation, setup, and testing of back-to-back media converters, make sure each media converters Link Test/MissingLink button is in the LNK TST (OUT) position.
When two media converters are connected back-to-back with no UTP/ STP cables connected and when the LNK TST button is in the OUT position (link test mode), the ACT LEDs on each converter may flash. This is normal and will not affect the normal operation of the converters.
To install the unit, perform the following procedure:
1. Remove all equipment from the package and store the packaging material in a safe place.
2. If you are installing the unit on a desktop, attach the four rubber feet to the base of the unit, placing one rubber foot in each corner. If you are installing the unit in an AT-MCR12 chassis or AT-TRAY4 tray, do not attach the rubber feet.
3. Set the Link Test/MissingLink button to LNK TST (OUT) position.
4. If you are installing the unit in an AT-MCR12 chassis or AT-TRAY4 tray, refer to the appropriate installation guide for instructions on how to install the media converter into the unit.
5. Plug the AC/DC power adapter into an appropriate AC power outlet and inset the power plug into the DC receptacle located on the rear panel. (This step does not apply if you installed the unit in an AT-MCR12 chassis.)
12VDC
Figure 4
12V DC Connector on Rear Panel with External Power Adapter
6. Verify that the Power LED is green.
10
AT-MC104 Series Installation Guide
7. Remove the dust covers from the fiber optic connectors.
8. Connect the fiber optic cables to their respective ports on the media converter.
9. Connect the other end of the fiber cable to the desired end station.
Note
End stations used with the media converter must operate with the same duplex mode (either both full-duplex or both half-duplex).
Go to “Testing the Installation” on page 11 for instructions on how to test the unit.

Testing the Installation

This procedure explains how to test the media converter by performing a link test. A link test will determine whether each port on the media converter is successfully receiving a signal from the node connected to it. You should perform this test immediately after you have installed the media converter or whenever you are experiencing a problem with the unit. To perform a link test, perform these steps:
1. Verify that the Power LED on the media converter is green. If the LED is OFF, check the following:
— If installed as a standalone unit, check to be sure that the adapter cable
is securely connected to the back of the media converter and that the power adapter is securely connected to a power outlet.
— If installed in an AT-MCR12 chassis, check that the unit is fully seated
in the slot.
— Verify that the power outlet has power by connecting another device to
it.
— Try using another power adapter.
2. Turn ON the nodes (such as the hubs or switches) that are connected to the ports on the media converter.
3. Set the Link Test/MissingLink button on the media converter to the LNK TST (OUT) position.
11
4. Check the two LNK LEDs. They should be green, indicating that the media converter is receiving a signal from the nodes connected to the ports. If a LNK LED is not green, check the following:
— The node connected to the port is powered ON. — The fiber optic cable is securely connected to the fiber optic port. — The appropriate type of fiber optic cable for the port is being used. Refer
to Table 3 through Table 5 for cable specifications.
— The maximum allowable loss budget for the fiber optic cable has not
been exceeded.
5. If the two LNK LEDs are green but there is a communication problem between the nodes connected to the media converter (and you are not running a link test), check the following:
— The nodes connected to the ports are operating at 100 Mbps. — The nodes connected to the media converter are operating in the same
duplex mode. The media converter is transparent to the duplex mode.
— The Link Test/MissingLink button on the media converter is in the
M/L ON (IN) position.
— Check that the maximum allowable loss budget for the fiber optic cable
has not been exceeded.
6. Set the Link Test/MissingLink button on the media converter to M/L ON (IN) position. The M/L ON position activates the MissingLink feature on the media converter.
Note
When operating two media converters in a back-to-back configuration, it is recommended that the MissingLink feature on one or both of the converters be disabled. The MissingLink feature can be disabled by placing the LNK TST to the OUT position. Disabling the MissingLink feature does not interfere with the converter’s ability to pass network traffic.
If you are still experiencing problems after testing the installation, contact Allied Telesyn Technical Support. Technical support is offered online, telephone, fax or e-mail.
Refer to “Contacting Allied Telesyn Technical Support” on page viii or visit our web site at
12
www.alliedtelesyn.com
for support information.
AT-MC104 Series Installation Guide

Warranty Registration

When you finish the installation, register your product by completing the enclosed warranty card and sending it in. You can also visit our web site at
www.alliedtelesyn.com/forms/warranty.htm
online.
and fill out the registration

Technical Specifications

Physical Specifications

Dimensions: W x D x H
10.5 cm x 9.5 cm x 2.5 cm (4.125 in x 3.75 in x 1.0 in)
Maximum Operating
Temperature: 0
Maximum Storage
Temperature: -20
Operating Altitude: Up to 3,048 meters (10,000 feet)
Humidity: 5% to 95% (non-condensing)
o
C to 40o C (32o F to 104o F)
o
C to 60o C (-4o F to 140o F)

Agency Certifications

EMI/RFI: FCC Class B, EN55022 Class B,
VCCI Class B
Safety: UL 1950, CSA 22.2 No. 950,
TUV (EN60950), CE Compliant
Immunity: EN50082-1 1997 Immunity Standard

Power Requirements

Input Supply Voltage: 12 V DC ± 5%
Maximum Current: 500 mA
Power Consumption: 6W
13

Single-mode Port Specifications

Fiber Optic Transmitter
Fiber Optic
Diameter
(microns)
Frequency
Optical
Launch Power (dBm)
Max. Avg. Min.
Model
Fiber
Type
Table 6
1
AT-MC104XL SMF 9/125 1310 nm -8.0 -11.5 -15.0
AT-MC104LH SMF 9/125 1310 nm 0.0 -3.0 -5.0
AT-MC104SC/FS3
SMF 9/125 1310 nm 0.0 -2.0 -4.0 and AT-MC104ST/FS3
AT-MC104SC/FS4
SMF 9/125 1550 nm 0.0 -1.5 -3.0 and AT-MC104ST/FS4
1. SMF = Single-mode Fiber
2. The launch power measured at one meter from the transmitter
Fiber Optic Receiver
Fiber Optic
Diameter
Optical
Frequency
Receive Power (dBm)
Min. Typical Saturation
Model
Fiber
Type
Table 7
1
(microns)
2
AT-MC104XL SMF 9/125 1310 nm -31.0 -31.0 -8.0
AT-MC104LH SMF 9/125 1310 nm -35.0 -38.0 0.0
AT-MC104SC/FS3
SMF 9/125 1310 nm -37.0 -37.0 -3.0 and AT-MC104ST/FS3
AT-MC104SC/FS4
SMF 9/125 1550 nm -37.0 -37.0 -3.0 and AT-MC104ST/FS4
1. SMF = Single-mode Fiber
14
AT-MC104 Series Installation Guide
Fiber Optic Datalink
Optical
Freq.
Power/
Budget
Min.
Link
(dB)
Avg.
Signal
Loss
(dB)
Min.
Distance
1
Spec.
Max.
Distance
Spec.
(Full-duplex
only)
Model
Table 8
Fiber Optic
Diameter
(microns)
AT-MC104XL 9/125 1310 nm 16.0 19.50 0 15 km
(9.3 mi)
AT-MC104LH 9/125 1310 nm 30.0 35.00 0 40 km
(24.8 mi)
AT-MC104SC/FS3 and
9/125 1310 nm 33.0 35.00 15 km
(9.3 mi)
75 km (46.5 mi)
AT-MC104ST/FS3
AT-MC104SC/FS4 and
9/125 1550 nm 34.0 35.50 40 km
(24.8 mi)
100 km (62 mi)
AT-MC104ST/FS4
1. The launch power measured at one meter from the transmitter
Fiber Optic Loss Specifications (Benchmarks)
Fiber Optic
Diameter
(microns)
Optical
Frequency
Typical Loss
Factor
(dB/km)
Worst Case
Loss Factor
(dB/km)
Fiber Type
Table 9
1
SMF 9/125 1310 nm 0.40 1.00
9/125 1550 nm 0.30 0.75
1. SMF = Single-mode Fiber
15

Multimode Port Specifications (All Models)

Fiber Optic Transmitter
Optical
Frequency
Launch Power (dBm)
Maximum Average Minimum
Fiber Type
1
Table 10
Fiber Optic
Diameter
(microns)
MMF 50/125 1310 nm -14.0 -20.3 -22.5
MMF 62.5/125 1310 nm -14.0 -16.8 -19.0
1. MMF = Multimode Fiber
2. Launch power measured at one meter from the transmitter.
Fiber Optic Receiver
Optical
Frequency
Receive Power (dBm)
Minimum Typical Saturation
Fiber Type
1
Table 11
Fiber Optic
Diameter
(microns)
MMF 50/125 1310 nm -31.8 -34.5 -14.0
MMF 62.5/125 1310 nm -31.8 -34.5 -14.0
1. MMF = Multimode Fiber
Table 12
Fiber Optic Datalink
2
2
Maximum
Distance
Specs
(Full-duplex
only)
Fiber
Type
1
Fiber Optic
Diameter
(microns)
Optical
Frequency
Minimum
Power/
Link
Budget
(dB)
Average
Signal
Loss (dB)
Minimum
Distance
Specs
MMF 50/125 1310 nm 13.00 18.70 0 2 km (1.2 mi)
MMF 62.5/125 1310 nm 16.80 22.50 0 2 km (1.2 mi)
1. MMF = Multimode Fiber
2. In all cases where the maximum transmitter output power exceeds the receivers sensitivity, a recommended minimum ranges is stated. This is to prevent blinding or burning out the optical receiver on the far-end node.
16
AT-MC104 Series Installation Guide
Fiber Optic Loss Specifications (Benchmarks)
Optical
Frequency
Typical Loss
Factor (dB/km)
Worst Case Loss Factor
(dB/km)
Bandwidth
(Mhz/km)
Fiber
Type
1
Table 13
Fiber Optic
Diameter
(microns)
MMF 50/125 850 nm 3.00 3.50 400
62.5/125 850 nm 3.00 3.75 200
100/140 850 nm 4.00 4.00 100
50/125 1310 nm 1.00 1.50 400
62.5/125 1310 nm 1.00 1.50 500
17

Appendix A

Translated Safety Statements

Important
safety statements in this guide.
Wichtig
enthaltenen Sicherheitshinweise in mehreren Sprachen.
Vigtigt
sikkerhedsadvarslerne i denne håndbog.
Belangrijk
veiligheidsopmerkingen in deze gids.
Important
instructions de sécurité figurant dans ce guide.
Tärkeää
kielellä.
Importante
di sicurezza di questa guida.
Viktig
sikkerhetsinformasjonen i denne veiledningen.
Importante
advertências de segurança neste guia.
Importante
mensajes de seguridad incluidos en esta guía.
: This appendix contains multiple-language translations for the
: Dieser Anhang enthält Übersetzungen der in diesem Handbuch
: Dette tillæg indeholder oversættelser i flere sprog af
: Deze appendix bevat vertalingen in meerdere talen van de
: Cette annexe contient la traduction en plusieurs langues des
: Tämä liite sisältää tässä oppaassa esiintyvät turvaohjeet usealla
: questa appendice contiene traduzioni in più lingue degli avvisi
: Dette tillegget inneholder oversettelser til flere språk av
: Este anexo contém traduções em vários idiomas das
: Este apéndice contiene traducciones en múltiples idiomas de los
Obs!
Denna bilaga innehåller flerspråkiga översättningar av
säkerhetsmeddelandena i denna handledning.
19
Standards
DECLARATION OF CONFORMITY
Manufacture Name: Allied Telesyn International, Corp. Manufacture Address: 960 Stewart Drive, Suite B
Manufacture Telephone: 408-730-0950 Declares that the Product: Fast Ethernet Media Converters Model Numbers: AT-MC104XL, AT-MC104LH, AT-MC104SC/FS3,
This product complies with FCC Part 15B, Class B Limits: This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device must not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
RADIATED ENERGY
Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with instructions, may cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on; the user is encouraged to try to correct the interference by one or more of the following measures:
Changes and modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commission rules.
: This product meets the following standards.
U.S. Federal Communications Commission
Sunnyvale, CA 94086 USA
AT-MC104ST/FS3, AT-MC104SC/FS4, AT-MC104ST/FS4
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
!
1
!
2
!
3
!
4
!
5 Warning
!
6 Warning
20
Industry Canada
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
RFI Emission EN55022 Class B
Immunity EN50082-1 1997
Electrical Safety EN60950, UL1950, CSA 950
Laser EN60825
Class 1 Laser product.
Do not stare into the Laser beam.
At time of installation, the Fiber Optic Lasers comply with FDA Radiation Performance Standard 21CFR Subchapter J, applicable at date of manufacture. Use of controls or adjustments of performance or procedures other than those specified herein may result in hazardous radiation exposure.
SAFETY
!
7 LIGHTNING DANGER
!
8
!
9
!
10 OPERATING TEMPERATURE
!
11 ALL COUNTRIES
DANGER
LIGHTNING ACTIVITY.
DO NOT BLOCK AIR VENTS
Power to the hub must be sourced only from the adapter.
USA/CANADA
Use a UL Listed/CSA Certified AC adapter of DC 12V, 500mA.
EUROPE - EU
Use TÜV licensed AC adapter of DC 12V, 500mA.
UK
Use a UK Safety Approved AC adapter of DC 12V, minimum 500mA.
This product is designed for a maximum ambient temperature of 40 degrees C.
Codes.
Normen
: DO NOT WORK on equipment or CABLES during periods of
: Install product in accordance with local and National Electrical
: Dieses Produkt erfüllt die Anforderungen der nachfolgenden Normen.
AT-MC104 Series Installation Guide
!
1
!
2
!
3
!
4
!
5Warnung
!
6Warnung
!
7 GEFAHR DURCH BLITZSCHLAG
!
8
!
9
Hochfrequenzstörung EN55022 Klasse B
Störsicherheit EN50082-1 1997
Elektrische Sicherheit TUV-EN60950, UL1950, CSA 950
Laser EN60825
Laserprodukt der Klasse 1.
Nicht direkt in den Strahl blicken.
SICHERHEIT
GEFAHR
ausführen
ENTLÜFTUNGSÖFFNUNGEN NICHT VERSPERREN
Der Buchse darf nur aus dem Adapter Strom zugeführt werden.
EUROPE - EU
Gebrauchen Sie einen von TÜV zugelassenen Wechselstromadapter für Gleichstrom 12 V, 500 mA.
: Keine Arbeiten am Gerät oder an den Kabeln während eines Gewitters
21
!
10 BETRIEBSTEMPERATUR
!
11 ALLE LÄNDER
Dieses Produkt wurde für den Betrieb in einer Umgebungstemperatur von nicht mehr als 40° C entworfen.
: Installation muß örtlichen und nationalen elektrischen
Vorschriften entsprechen.
Standarder
!
1
!
2
!
3
!
4Laser
!
5 Advarsel
!
6 Advarsel
!
7 FARE UNDER UVEJR
!
8
!
9
!
10 BETJENINGSTEMPERATUR
!
11 ALLE LANDE
Radiofrekvens forstyrrelsesemission EN55022 Klasse B
Immunitet EN50082-1 1997
Elektrisk sikkerhed TUV-EN60950, UL1950, CSA 950
SIKKERHED
FARE
LYNAKTIVITET.
VENTILATIONSÅBNINGERNE MÅ IKKE BLOKERES
Strømforsyningen til apparatet må udelukkende tages fra tilpasningstransformatoren.
EUROPE - EU
Brug kun TÜV godkendt vekselstrømstransformator på 12 V jævnstrøm, 500 mA.
Dette apparat er konstrueret til en omgivende temperatur på maksimum 40 grader C.
national lovgivning for elektriske installationer.
: Dette produkt tilfredsstiller de følgende standarder.
Laserprodukt av klasse 1.
Stirr ikke på strålen.
: UNDLAD at arbejde på udstyr eller KABLER i perioder med
: Installation af produktet skal ske i overensstemmelse med lokal og
EN60825
Eisen
!
1
!
2
!
3
!
4
!
5 Waarshuwing
!
6 Waarchuwing
RFI Emissie EN55022 Klasse B
Immuniteit EN50082-1 1997
Electrische Veiligheid TUV-EN60950, UL1950, CSA 950
Laser EN60825
VEILIGHEID
22
: Dit product voldoet aan de volgende eisen.
Klasse-1 laser produkt.
Neit in de straal staren.
!
7 GEVAAR VOOR BLIKSEMINSLAG
!
8
!
9
!
10 BEDRIJFSTEMPERATUUR
!
11 ALLE LANDEN
!
1
!
2
!
3
!
4
!
5 Attention
GEVAAR
VENTILATIEGATEN NIET BLOKKEREN
Stroom mag alleen via de adapter naar het apparaat toegevoerd worden.
EUROPE - EU
Gebruik een door TÜV gekeurde wisselstroomadapter van 12 Volt gelijkstroom, 500 milliampères.
De omgevingstemperatuur voor dit produkt mag niet meer bedragen dan 40 graden Celsius.
elektrische voorschriften.
Normes
Emission d'interférences radioélectriques EN55022 Classe
Immunité EN50082 - 1 1997
Sécurité électrique TUV-EN60950, UL1950, CSA 950
Laser EN60825
: NIET aan toestellen of KABELS WERKEN bij BLIKSEM.
: het toestel installeren overeenkomstig de lokale en nationale
: ce produit est conforme aux normes de suivantes :
Producit laser di classe 1.
AT-MC104 Series Installation Guide
B
!
6 Attention
SÉCURITÉ
!
7 DANGER DE FOUDRE
!
8
!
9
!
10 TEMPÉRATURE DE FONCTIONNEMENT
!
11 POUR TOUS PAYS
DANGER
NE PAS BLOQUER LES FENTES D'AÉRATION
L'alimentation du concentrateur doit être uniquement fournie par l'adaptateur.
EUROPE - EU
Utiliser un adaptateur secteur conforme TÜV de 12 V, 500 mA en courant continu.
Ce matériel est capable de tolérer une température ambiante maximum de 40 degrés Celsius.
nationales et locales.
Ne pas fixer le faisceau des yeux.
: NE PAS MANIER le matériel ou les CÂBLES lors d'activité orageuse.
: Installer le matériel conformément aux normes électriques
23
Standardit
!
1
!
2
!
3
!
4
!
5Varoitus
!
6Variotus
!
7 SALAMANISKUVAARA
!
8
!
9
!
10 KÄYTTÖLÄMPÖTILA
!
11 KAIKKI MAAT
Radioaaltojen häirintä EN55022 Luokka B
Kestävyys EN50082-1 1997
Sähköturvallisuus TUV-EN60950, UL1950, CSA 950
Laser EN60825
TURVALLISUUS
ENGENVAARA
SALAMOINNIN AIKANA.
ÄLÄ TUKI ILMAREIKIÄ
Tähtipisteeseen (hub) syötettävän virran pitää tulla ainoastaan sovittimesta.
EUROPE - EU
Käytä TÜV-lisenssillä valmistettua verkkosovitinta, jonka tasajännitteen nimellisarvot ovat DC 12 V, 500 mA (milliampeeria).
Tämä tuote on suunniteltu ympäröivän ilman maksimilämpötilalle 40° C.
sähköturvallisuusmääräysten mukaisesti.
: Tämä tuote on seuraavien standardien mukainen.
Luokan 1 Lasertuote.
Älä katso säteeseen.
: ÄLÄ TYÖSKENTELE laitteiden tai KAAPELEIDEN KANSSA
: Asenna tuote paikallisten ja kansallisten
Standard
!
1
!
2
!
3
!
4
!
5 Avvertenza
!
6 Avertenza
!
7 PERICOLO DI FULMINI
!
8
Emissione RFI (interferenza di radiofrequenza) EN55022 Classe
Immunità EN50082-1 1997
Sicurezza elettrica TUV-EN60950, UL1950, CSA 950
Laser EN60825
NORME DI SICUREZZA
PERICOLO
PRECIPITAZIONI TEMPORALESCHE.
NON OSTRUIRE LE PRESE D'ARIA
: Questo prodotto è conforme ai seguenti standard.
Prodotto laser di Classe 1.
Non fissare il raggio con gli occhi.
: NON LAVORARE sul dispositivo o sui CAVI durante
24
B
!
9
!
10 TEMPERATURA DI FUNZIONAMENTO
!
11 TUTTI I PAESI
Questo dispositivo deve essere alimentato solo mediante l’adattatore.
EUROPE - EU
Utilizzare l’adattatore per c.a. da 12 V c.c. e 500 mA conforme alla normativa TÜV.
Questo prodotto è concepito per una temperatura ambientale massima di 40 gradi centigradi.
elettriche nazionali.
: installare il prodotto in conformità delle vigenti normative
AT-MC104 Series Installation Guide
Sikkerhetsnormer
!
1
!
2
!
3
!
4
!
5ADVARSEL
!
6ADVARSAL
!
7 FARE FOR LYNNEDSLAG
!
8
!
9
!
10 DRIFTSTEMPERATUR
!
11 ALLE LAND
RFI stråling EN55022 Klasse B
Immunitet EN50082-1 1997
Elektrisk sikkerhet TUV-EN60950, UL1950, CSA 950
Laser EN60825
Laserprodukt av klasse 1.
Stirr ikke på strålen.
SIKKERHET
FARE
: ARBEID IKKE på utstyr eller KABLER i TORDENVÆR.
BLOKKER IKKE LUFTVENTILENE
All strømtilførsel må komme fra adapteren.
EUROPE - EU
Benytt TÜV-godkjent AC-adapter på 12V DC, 500mA (millismpere)
Dette produktet er konstruert for bruk i maksimum romtemperatur på 40 grader celsius.
elektriske koder.
: Produktet må installeres i samsvar med de lokale og nasjonale
: Dette produktet tilfredsstiller følgende sikkerhetsnormer.
25
Padrões
!
1
!
2
!
3
!
4
!
5 Aviso
!
6 Aviso
!
7 PERIGO DE CHOQUE CAUSADO POR RAIO
!
8
!
9
!
10 TEMPERATURA DE FUNCIONAMENTO
!
11 TODOS OS PAÍSES
Emissão De Interferência De Radiofrequência EN55022 Classe
Imunidade EN50082-1 1997
Segurança Eléctrica TUV-EN60950, UL1950, CSA 950
Laser EN60825
SEGURANÇA
PERIGO
suscetíveis a QUEDAS DE RAIO.
NÃO BLOQUEIE AS ABERTURAS DE VENTILAÇÃO
Use somente o adaptador fornecido para alimentação elétrica do hub.
EUROPE - EU
Use um adaptador de corrente alternada com saída DC de 12V e 500mA em conformidade com as especificações da TÜV.
Este produto foi projetado para uma temperatura ambiente máxima de 40 graus centígrados.
para instalações elétricas.
: Este produto atende aos seguintes padrões.
Produto laser de classe 1.
Não olhe fixamente para o raio.
: NÃO TRABALHE no equipamento ou nos CABOS durante períodos
: Instale o produto de acordo com as normas nacionais e locais
B
Estándares
!
1
!
2
!
3
!
4
!
5 ¡ADVERTENCIA!
!
6 ¡ADVERTENCIA!
!
7 PELIGRO DE RAYOS
!
8
Emisión RFI EN55022 Clase
Inmunidad EN50082-1 1997
Seguridad eléctrica TUV-EN60950, UL1950, CSA 950
Laser EN60825
SEGURIDAD
ELIGRO
equipos o en LOS CABLES durante TORMENTAS ELECTRICAS.
NO BLOQUEE LAS ABERTURAS PARA VENTILACION
: Este producto cumple con los siguientes estándares.
: NO REALICE NINGUN TIPO DE TRABAJO O CONEXION en los
26
B
Producto láser Clase 1.
No mirat fijamente el haz.
AT-MC104 Series Installation Guide
!
9
!
10 TEMPERATURA REQUERIDA PARA LA OPERACIÓN
!
11 PARA TODOS LOS PAÍSES
La energía para el dispositivo central o "hub" debe provenir únicamente del adaptador.
EUROPE - EU
Utilizar un adaptador de corriente alterna autorizado TÜV de 12 voltios de corriente continua y 500 miliamperios.
Este producto está diseñado para una temperatura ambiental máxima de 40 grados C.
Eléctricos locales y nacionales.
: Monte el producto de acuerdo con los Códigos
Standarder
!
1
!
2
!
3
!
4
!
5VARNING!
!
6VARNING!
!
7 FARA FÖR BLIXTNEDSLAG
!
8
!
9
!
10 DRIFTSTEMPERATUR
!
11 ALLA LÄNDER
Radiostörning EN55022 Klass B
Immunitet EN50082-1 1997
Elsäkerhet TUV-EN60950, UL1950, CSA 950
Laser EN60825
SÄKERHET
FARA
BLOCKERA INTE LUFTVENTILERN
Endast anslutningsenheten får vara kraftkälla till centralen.
EUROPE - EU
Använd en växelströmsanslutningsenhet licensierad av TÜV. Likström 12V, 500mA.
Denna produkt är konstruerad för rumstemperatur ej överstigande 40 grader Celsius.
bestämmelser för elektrisk utrustning.
: Denna produkt uppfyller följande standarder.
Laserprodukt av klass 1.
Laserstrålning när enheten är öppen.
: ARBETA EJ på utrustningen eller kablarna vid ÅSKVÄDER.
: Installera produkten i enlighet med lokala och statliga
27

Appendix B

AT-MC104 Series Installation Guide Feedback

Please tell us what additional information you would like to see discussed in this guide. If there are topics you would like information on that were not covered in this guide, please photocopy this page, answer the questions and fax or mail this form back to Allied Telesyn. The mailing address and fax number are at the bottom of the page. Your comments are valuable when we plan future revisions of this guide.
I found the following the most valuable __________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
I would like the following more developed ________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
I would find this guide more useful if ____________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Please fax or mail your feedback. Fax to 1-408-736-0100. Or mail to:
Allied Telesyn International, Corp.
c/o Technical Communications 960 Stewart Drive, Suite B Sunnyvale, CA 94086 USA
PN 613-10781-00 Rev D
29

Appendix C

Technical Support Fax Order

Name _________________________________________________________________ Company______________________________________________________________ Address _______________________________________________________________ City______________________ State/Province_______________________________ Zip/Postal Code ________________Country_______________________________ Phone______________________________ Fax_______________________________
Incident Summary
Model number of Allied Telesyn product I am using________________________ Firmware release number of Allied Telesyn product________________________ Other network software products I am using (e.g., network managers)
______________________________________________________________________ ______________________________________________________________________
Brief summary of problem ______________________________________________
______________________________________________________________________
Conditions (List the steps that led up to the problem.)______________________
______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________ ______________________________________________________________________
______________________________________________________________________ Detailed description (Please use separate sheet) Please also fax printouts of relevant files such as batch files and configuration
files. When completed, fax this sheet to the appropriate Allied Telesyn office. Fax numbers can be found on page viii.
31
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