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Safety and Warranty
9001D
9001X
Information
This device meets applicable national
SAR limits of 2.0 W/kg. SAR values can
be found on page 7 of this user guide.
When carrying the device or using it
while worn on your body, either use an
www.sar-tick.com
approved accessory such as a holster or
otherwise maintain a distance of 15 mm
from the body to ensure compliance with
RF exposure requirements. Note that the
product may be transmitting even if you
are not using it.
PROTECT YOUR HEARING
To prevent possible hearing damage, do
not listen at high volume levels for long
periods. Exercise caution when holding
your device near your ear while the
loudspeaker is in use.
English - CJD1FA001AAA
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Safety and use
We recommend that you read this chapter carefully before using
your phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use
contrary to the instructions contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving
a vehicle constitutes a real risk, even when the hands-free kit is
used (car kit, headset...), drivers are requested to refrain from
using their mobile when the vehicle is not parked.
When driving, do not use your phone and headphone to listen to
music or the radio. Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such
as ABS anti-lock brakes or airbags. To ensure that there is no
problem:
- do not place your phone on top of the dashboard or within an
airbag deployment area,
- check with your car dealer or the car manufacturer to make
sure that the dashboard is adequately shielded from mobile
phone RF energy.
• CONDITIONS OF USE:
You are advised to switch off the telephone from time to time to
optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health care facilities,
except in designated areas. As with many other types of
equipment now in regular use, mobile telephones can interfere
with other electrical or electronic devices, or equipment using
radio frequency.
Switch the phone off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in a fuel
depot, petrol station, or chemical plant, or in any potentially
explosive atmosphere.
When the phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or
insulin pump, etc. In particular when using the phone, you should
hold it against the ear on the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before holding your
phone to your ear. Also move the handset away from your ear
while using the “hands-free” mode because the amplified volume
might cause hearing damage.
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Do not let children use the phone and/or play with the telephone
and accessories without supervision.
When replacing the cover please note that your phone may
contain substances that could create an allergic reaction.
Always handle your phone with care and keep it in a clean and
dust-free place.
Do not allow your phone to be exposed to adverse weather or
environmental conditions (moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc.). The manufacturer’s recommended
operating temperature range is -10°C to +45°C.
At over 45°C the legibility of the phone’s display may be
impaired, though this is temporary and not serious.
Emergency call numbers may not be reachable on all mobile
networks. You should never rely only on your phone for
emergency calls.
Do not open, dismantle or attempt to repair your mobile phone
yourself.
Do not drop, throw or bend your mobile phone.
Do not use the phone if the glass made screen, is damaged,
cracked or broken to avoid any injury.
Do not paint it.
Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and
are compatible with your phone model. TCL Communication Ltd.
and its affiliates disclaim any liability for damage caused by the
use of other chargers or batteries.
Remember to make back-up copies or keep a written record of
all important information stored in your phone.
Some people may suffer epileptic seizures or blackouts when
exposed to flashing lights, or when playing video games. These
seizures or blackouts may occur even if a person never had a
previous seizure or blackout. If you have experienced seizures
or blackouts, or if you have a family history of such occurrences,
please consult your doctor before playing video games on your
phone or enabling a flashing-lights feature on your phone.
Parents should monitor their children’s use of video games or
other features that incorporate flashing lights on the phones. All
persons should discontinue use and consult a doctor if any of the
following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation. To
limit the likelihood of such symptoms, please take the following
safety precautions:
- Do not play or use a flashing-lights feature if you are tired or
need sleep.
- Take a minimum of a 15-minute break hourly.
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- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while
playing, stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or
after playing, stop the game and see a doctor.
When you play games on your phone, you may experience
occasional discomfort in your hands, arms, shoulders, neck,
or other parts of your body. Follow the instructions to avoid
problems such as tendinitis, carpal tunnel syndrome, or other
musculoskeletal disorders.
PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at
high volume levels for long periods. Exercise caution
when holding your device near your ear while the
loudspeaker is in use.
• PRIVACY:
Please note that you must respect the laws and regulations
in force in your jurisdiction or other jurisdiction(s) where you
will use your mobile phone regarding taking photographs and
recording sounds with your mobile telephone. Pursuant to
such laws and regulations, it may be strictly forbidden to take
photographs and/or to record the voices of other people or any
of their personal attributes, and duplicate or distribute them, as
this may be considered to be an invasion of privacy. It is the
user's sole responsibility to ensure that prior authorisation be
obtained, if necessary, in order to record private or confidential
conversations or take a photograph of another person; the
manufacturer, the seller or vendor of your mobile phone
(including the operator) disclaim any liability which may result
from the improper use of the mobile phone.
• BATTERY:
For non-unibody device:
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic
fumes and burns).
- Do not puncture, disassemble or cause a short-circuit in a
battery.
- Do not burn or dispose of a used battery in household rubbish
or store it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally
applicable environmental regulations. Only use the battery for
the purpose for which it was designed. Never use damaged
batteries or those not recommended by TCL Communication
Ltd. and/or its affiliates.
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For unibody device:
Please note your phone is a unibody device, the back cover and
battery are not removable. Observe the following precautions:
- Do not attempt to open the back cover,
- Do not attempt to eject, replace and open battery,
- Do not punctuate the back cover of your phone,
- Do not burn or dispose of your phone in household rubbish or
store it at temperature above 60°C.
Phone and battery as a unibody device must be disposed of in
accordance with locally applicable environmental regulations.
This symbol on your telephone, the battery and the
accessories means that these products must be taken
to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these types of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances being
disposed of in the environment, so that their components can
be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these collection
points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into
ordinary bins if your jurisdiction or your region has suitable
recycling and collection facilities; instead they are to be taken to
collection points for them to be recycled.
• CHARGERS
Mains powered chargers will operate within the temperature
range of: 0°C to 40°C.
The chargers designed for your mobile phone meet with the
standard for safety of information technology equipment and
office equipment use. They are also compliant to the ecodesign
directive 2009/125/EC. Due to different applicable electrical
specifications, a charger you purchased in one jurisdiction may
not work in another jurisdiction. They should be used for this
purpose only.
The adapter shall be installed near the equipment and shall be
easily accessible.
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Radio waves
Proof of compliance with international standards (ICNIRP) or
with European Directive 1999/5/EC (R&TTE) is required of all
mobile phone models before they can be put on the market.
The protection of the health and safety for the user and any
other person is an essential requirement of these standards or
this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR
EXPOSURE TO RADIO WAVES
Your mobile device is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure to radio
waves (radio frequency electromagnetic fields) recommended
by international guidelines. The guidelines were developed by
an independent scientific organisation (ICNIRP) and include a
substantial safety margin designed to assure the safety of all
persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement
known as the Specific Absorption Rate, or SAR. The SAR limit
for mobile devices is 2 W/kg.
Tests for SAR are conducted using standard operating positions
with the device transmitting at its highest certified power level in
all tested frequency bands. The highest SAR values under the
ICNIRP guidelines for this device model are:
9001X:
Maximum SAR for this model and conditions under
Head SAR 2.4G Wi-Fi 0.329W/kg
Body-worn SAR GSM 900 0.522W/kg
9001D:
Maximum SAR for this model and conditions under
Head SAR 2.4G Wi-Fi 0.329W/kg
Body-worn SAR GSM 900 0.522W/kg
which it was recorded.
which it was recorded.
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During use, the actual SAR values for this device are usually well
below the values stated above. This is because, for purposes of
system efficiency and to minimise interference on the network,
the operating power of your mobile device is automatically
decreased when full power is not needed for the call. The lower
the power output of the device, the lower its SAR value.
Body-worn SAR testing has been carried out at a separation
distance of 10 mm. To meet RF exposure guidelines during
body-worn operation, the device should be positioned at least
this distance away from the body.
If you are not using an approved accessory ensure that whatever
product is used is free of any metal and that it positions the
phone the indicated distance away from the body.
Organisations such as the World Health Organisation and the
US Food and Drug Administration have stated that if people are
concerned and want to reduce their exposure they could use a
hands-free device to keep the phone away from the head and
body during phone calls, or reduce the amount of time spent
on the phone.
For more information you can go to www.alcatelonetouch.com
Additional information about electromagnetic fields and public
health are available on the following site: http://www.who.int/
peh-emf.
Your telephone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.
As mobile devices offer a range of functions, they can
be used in positions other than against your ear. In such
circumstances the device will be compliant with the guidelines
when used with headset or USB data cable. If you are using
another accessory ensure that whatever product is used
is free of any metal and that it positions the phone at least
10 mm away from the body.
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Please note by using the device some of your personal data
may be shared with the main device. It is under your own
responsibility to protect your own personal data, not to share
with it with any unauthorised devices or third party devices
connected to yours. For products with Wi-Fi features, only
connect to trusted Wi-Fi networks. Also when using your
product as a hotspot (where available), use network security.
These precautions will help prevent unauthorised access to
your device. Your product can store personal information in
various locations including a SIM card, memory card, and builtin memory. Be sure to remove or clear all personal information
before you recycle, return, or give away your product. Choose
your apps and updates carefully, and install from trusted sources
only. Some apps can impact your product’s performance and/or
have access to private information including account details, call
data, location details and network resources.
Note that any data shared with TCL Communication Ltd. is
stored in accordance with applicable data protection legislation.
For these purposes TCL Communication Ltd. implements and
maintains appropriate technical and organisational measures
to protect all personal data, for example against unauthorised
or unlawful processing and accidental loss or destruction of
or damage to such personal data whereby the measures shall
provide a level of security that is appropriate having regard to
(i) the technical possibilities available,
(ii) the costs for implementing the measures,
(iii) the risks involved with the processing of the personal data,
and
(iv) the sensitivity of the personal data processed.
You can access, review and edit your personal information at
any time by logging into your user account, visiting your user
profile or by contacting us directly. Should you require us to edit
or delete your personal data, we may ask you to provide us with
evidence of your identity before we can act on your request.
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Licences
microSD Logo is a trademark.
The Bluetooth word mark and logos are owned
by the Bluetooth SIG, Inc. and any use of such
marks by TCL Communication Ltd. and its
affiliates is under license. Other trademarks
and trade names are those of their respective
owners.
ALCATEL ONETOUCH
PIXI 4 6" 4G Android
(Bluetooth Declaration ID D027868)
SwiftKey is a registered trademark of
TouchType Ltd.
The HD Voice Logo is owned by the GSM
Association ("GSMA" or "Licensor"). It is
designed for operators and vendors to market
and promote HD Voice capabilities on networks
and products.
The Wi-Fi Logo is a certification mark of the
The Android robot is reproduced or modified from work created
and shared by Google and used according to terms described
in the Creative Commons 3.0 Attribution License (the text will
show when you touch and hold Google legal in Settings\About
phone\Legal information).
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/
iptables and initrd in object code and other open source
programs licensed under the GNU General Public License and
Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL.
Wi-Fi Alliance.
Google, the Google logo, Android, the Android
logo, Google Search TM, Google MapsTM,
Gmail TM, YouTube, Google Play Store,
Google Latitude TM and Hangouts TM are
trademarks of Google Inc.
(1)
(1) May not be available in all countries.
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You may download the source codes from http://sourceforge.net/
SAS au capital de 23 031 072 euros -RCS Nanterre B 440 038 222 - Siret 440 038 222 000 38 APE 4652Z
Tablet PC
TCT Mobile Europe SAS/ Technical Director, Europe
.
TCT Mobile Europe SAS -Siège social : 55 Avenue des Champs Pierreux, Immeuble Le Capitole 92000 Nanterre France SAS au capital de 23 031 072 euros -RCS Nanterre B 440 038 222 -Siret 440 038 222 000 38 APE 4652Z
0560
projects/alcatel/files/. The provision of the source code is free of
charge from internet.
Regulatory information
The following approvals and notices apply in specific regions
as noted.
TCT Mobile Europe SAS
55 Avenue des Champs Pierreux,
Immeuble Le Capitole 92000 Nanterre, France
Product / Produit :
reviewed by the following Notified Body: / La conformité de ce produit a été vérifiée par l’organisme de
certification (notify body) suivant.
_______________________________________________________ ___ ______________________________________________________ ____
EC declaration of conformity /Déclaration de conformité CE
Product identification /Identification du produit :
We / Nous TCT Mobile Europe SAS
55, avenue des Champs Pierreux
92000 Nanterre
France
Declareunder our sole responsibility that the product above mentioned is conform to the applicable
essential requirements of the directive 1999/5/EC and that all essential radio test suites have been carried
out. Conformity assessment procedure : annex IVof the directive. / déclarons sous notre entière
responsabilité que le produit ci-dessus est en conformité avec les exigences essentielles applicables de la
directive 1999/5/CE et que toutes les séries d'essais radio essentielles ont été effectuées. Procédure
d'évaluation de conformité : annexe IVde la directive.
Applied standards / Normes appliquées :
- Item 3.1.a ( protection of the health and of the safety of the user ) / Article 3.1.a ( protection de la santé
et de la sécurité de l'utilisateur)
- EN 60950-1:2006+ A11:2009 + A1:2010 + A12:2011+A2 :2013
- EN 50332-2 :2003/EN 62209-2 :2010
- EN 62311 :2008/ EN 62479 :2010
- EN 50566:2013 / AC :2014
- Item 3.1.b ( protection requirements with respect to electromagnetic compatibility ) / Article 3.1.b (
exigences de protection en ce qui concerne la compatibilité électromagnétique )
- EN 301489-1V1.9.2 / EN 301489-3 V1.6.1 / EN 301489-17V2.2.1
- EN 55022:2010/AC:2011 / EN 55024:2010
- EN 61000-3-2:2006+A1:2009+A2:2009 / EN 61000-3-3:2008
- Item 3.2 ( effective use of spectrum so as to avoid harmful interferences ) / Article 3.2 ( utilisation
efficace du spectre radioélectrique de façon à éviter les interférences dommageables)
- EN 300440-1 V1.6.1 / EN 300440-2 V1.4.1，
- EN 300328 V1.9.1
This product also conforms to the applicable requirements of followingdirectives, / Ce produit est en
conformité avec la directive,
- directive 2011/65/EU(RoHS -
This product can connect with a Common Mobile Phone Charger which complies with below standards:
(Ce produit peut être utilisé avec un chargeur universel pour téléphone portable conforme aux standards
suivants:)
- EN 60950-1:2006+ A11:2009 + A1:2010 + A12:2011
The chargers delivered with this product (When included into the box) also conform to the applicable
requirements of the directive 2009/125/EC(Energy Related Product) / Les chargeurs livrés (le cas
échéant) avec ce produit sont en conformité avec la directive 2009/125/EC(écoconception des produits)
Conformity of this product with the essential requirements of the R&TTE Directive 1999/5/EC has been
TELEFICATION B.V. Edisonstraat 12A,6902 PK ZEVENAAR Netherlands
Identification number: 0560
Date :2015-09-07
Signature Emmanuel Lambert
TCT Mobile Europe SAS -Siège social : 55 Avenue des Champs Pierreux, Immeubl e Le Capitole 92000 Nanterre France
8070 type Pixi3-8 WiFi
restriction of the use of certain hazardous substances)
+33 1 46 52 61 00
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General information
0560
• Internet address: www.alcatelonetouch.com
• Hot Line Number: see “TCL Communication Services” leaflet
or go to our website.
• Address: Room 1910-12A, Tower 3, China HK City, 33 Canton
Road, Tsimshatsui, Kowloon, Hong Kong
• Electronic labeling (Elabel) path: Touch Settings/
Regulatory & Safety or input "*#07#", you can find more
information about labeling.
On our website, you will find our FAQ (Frequently Asked
Questions) section. You can also contact us by e-mail to ask any
questions you may have.
An electronic version of this user guide is available in English
and other languages according to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on GSM in
quad-band (850/900/1800/1900MHz) and UMTS in dual-band
(900/2100MHz).
This equipment is in compliance with the essential requirements
and other relevant provisions of Directive 1999/5/EC. The entire
copy of the Declaration of Conformity for your telephone can be
obtained through our website: www.alcatelonetouch.com.
• Protection against theft
Your telephone is identified by an IMEI (phone serial number)
shown on the packaging label and in the phone’s memory.
We recommend that you note the number the first time you
use your telephone by entering * # 0 6 # and keep it in a safe
place. It may be requested by the police or your operator if your
telephone is stolen. This number allows your mobile telephone
to be blocked preventing a third person from using it, even with
a different SIM card.
(1)
It depends on countries.
(2)
Contact your network operator to check service availability.
(1)
(2)
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• Disclaimer
There may be certain differences between the user manual
description and the phone’s operation, depending on the
software release of your telephone or specific operator services.
TCL Communication Ltd. shall not be held legally responsible
for such differences, if any, nor for their potential consequences,
which responsibility shall be borne by the operator exclusively.
This handset may contain materials, including applications and
software in executable or source code form, which is submitted
by third parties for inclusion in this handset (“Third Party
Materials”). All third party materials in this handset are provided
“as is”, without warranty of any kind, whether express or implied,
including the implied warranties of merchantability, fitness for a
particular purpose or use/third party application, interoperability
with other materials or applications of the purchaser and noninfringement of copyright. The purchaser undertakes that TCL
Communication Ltd. has complied with all quality obligations
incumbent upon it as a manufacturer of mobile devices and
handsets in complying with Intellectual Property rights. TCL
Communication Ltd. will at no stage be responsible for the
inability or failure of the Third Party Materials to operate on this
handset or in interaction with any other devices of the purchaser.
To the maximum extent permitted by law, TCL Communication
Ltd. disclaims all liability for any claims, demands, suits
or actions, and more specifically – but not limited to –
tort law actions, under any theory of liability, arising out of
the use, by whatever means, or attempts to use, such Third
Party Materials. Moreover, the present Third Party Materials,
which are provided free of charge by TCL Communication Ltd.,
may be subject to paid updates and upgrades in the future;
TCL Communication Ltd. waives any responsibility regarding
such additional costs, which shall be borne exclusively by
the purchaser. The availability of the applications may vary
depending on the countries and the operators where the handset
is used; in no event shall the list of possible applications and
software provided with the handsets be considered as an
undertaking from TCL Communication Ltd.; it shall remain merely
as information for the purchaser. Therefore, TCL Communication
Ltd. shall not be held responsible for the lack of availability of
one or more applications wished for by the purchaser, as its
availability depends on the country and the operator of the
purchaser. TCL Communication Ltd. reserves the right at any
time to add or remove Third Party Materials from its handsets
without prior notice; in no event shall TCL Communication Ltd.
be held responsible by the purchaser for any consequences that
such removal may have on the purchaser regarding the use
or attempt to use such applications and Third Party Materials.
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Warranty
Your device is warranted against any defect or malfunctioning
which may occur in conditions of normal use during the warranty
period of twelve (12) months (1) from the date of purchase as
shown on your original invoice.
Batteries (2) and accessories sold with your device are also
warranted against any defect which may occur during the first
six (6) months (1) from the date of purchase as shown on your
original invoice.
In case of any defect of your device which prevents you from
normal use thereof, you must immediately inform your vendor
and present your device with your proof of purchase.
(1) The warranty period may vary depending on your country.
(2) The life of a rechargeable mobile device battery in terms of
conversation time standby time, and total service life, will
depend on the conditions of use and network configuration.
Batteries being considered expendable supplies,
the specifications state that you should obtain optimal
performance for your device during the first six months after
purchase and for approximately 200 more recharges.
If the defect is confirmed, your device or part thereof will be
either replaced or repaired, as appropriate. Repaired device
and accessories are entitled to a one (1) month warranty for the
same defect. Repair or replacement may be carried out using
reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes
any other costs.
This warranty shall not apply to defects to your device and/or
accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your device is used;
2) Connection to any equipment not supplied or not
recommended by TCL Communication Ltd.;
3) Modification or repair performed by individuals not authorised
by TCL Communication Ltd. or its affiliates or your vendor;
4) Modification, adjustment or alteration of software or
hardware performed by individuals not authorised by TCL
Communication Ltd. ;
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5) Inclement weather, lightning, fire, humidity, infiltration of
liquids or foods, chemical products, download of files, crash,
high voltage, corrosion, oxidation…
Your device will not be repaired in case labels or serial numbers
(IMEI/SN) have been removed or altered.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the mandatory
warranty provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates
be liable for indirect, incidental or consequential damages of
any nature whatsoever, including but not limited commercial or
financial loss or damage, loss of data or loss of image to the full
extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
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Troubleshooting
Before contacting the service centre, you are advised to follow
the instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the same
time). ALL User phone data: contacts, photos, messages, files,
and downloaded applications will be permanently lost. It is
strongly advised to fully back up the phone data and profile via
Smart Suite before doing formatting or upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then
try to switch on again.
• When the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold
the Volume down key to enter Safe Mode. This eliminates
any abnormal OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key
for more than 10s.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the ALCATEL ONETOUCH charger
included in the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
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• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card
is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
"Inserting the SIM card").
• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
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• Make sure that your phone is not in flight mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your
operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the
Volume Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector or speaker on your
phone is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL
ONETOUCH accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in
your file.
• Make sure that you have selected the country prefix when
calling a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the phone contacts (i.e. your
professional or personal directories).
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My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server centre number or your MMS profile with
your operator.
• The server centre may be busy, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key).
I am unable to connect my phone to my computer
• Install Smart Suite.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent
has activated.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the cable included in the box.
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users .
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
3 hours).
• After a partial charge, the battery level indicator may not be
exact. Wait for at least 20 minutes after removing the charger
to obtain an exact indication.
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• Adjust the brightness of screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
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ALCATEL is a trademark of Alcatel-
Lucent and is used under license by TCL
Communication Ltd..
© Copyright 2016 TCL Communication Ltd.
All rights reserved
TCL Communication Ltd. reserves the right
to alter material or technical specification
without prior notice.
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