Alcatel-Lucent OMNIPCX 4400, OMNIPCX 4059 User Manual

ALC ETL

Alcatel OmniPCX 4400

SECTION 4

SBC Alcatel 4059

Ed.03

Section 4 - SBC Alcatel 4059

Section 4 - SBC Alcatel 4059

ALC ETL

Alcatel OmniPCX 4400

SUMMARY

SBC A

lcatel 4059

eral information ....................................................................................... 4. 3

Gen

eneral information.............................................................................. 4 . 3

1. G

eference to the other modules............................................................. 4. 4

2. R

stallation - Hardware................................................................................... 4. 5

In

Equipment required ............................................................................... 4. 5

1.

Connection ............................................................................................. 4. 5

2.

stallation - Software..................................................................................... 4. 7

In

. PC configuration..................................................................................... 4. 7

1

. Software installation procedure ............................................................ 4. 7

2

. Loading the software............................................................................. 4.10

3

4. Uninstalling the application .................................................................. 4.15

5. Session opening procedure ................................................................... 4.16

Management ................................................................................................... 4.17

1. General Information.............................................................................. 4.17

2. Parametering the attendant for the 4059 MAC application ................. 4.17

3. Configuring display of incoming calls to the 4059 MAC

application ............................................................................................ 4.18

Customized management................................................................................ 4 .19

1. General Information.............................................................................. 4.19

2. Accessing the directory configuration menus ........................................ 4.19

3. Configuring t he LDAP directory ............................................................. 4.21

4. Configuring ODBC directories................................................................ 4.22

5. Other LDAP and OBCD directory management operations ................. 4.27

Ed.03 Ref.3BA19919ENAA 4.1

ALC ETL

Alcatel OmniPCX 4400

Section 4 - SBC Alcatel 4059

4.2 Ref.3BA19919ENAA Ed .03

ALC ETL

Alcatel OmniPCX 4400

Section 4 - SBC Alca tel 4059 SBC Alcatel 4059

General information

44A01609000A000AAEN

SBC Alcatel 4059
General information

Edition: 03

1. General information

The Alcatel 4059 MAC (Multimedia Attendant Console) terminal, also called SBC (Screen Based
Console), is a Windows™ graphic application which is used to activate all the functions of an
attendant console on a compatible PC. This application also provides the maximum level of comfort
and user friendliness.
In addition, the simplified opening procedure provides multi-user access to the SBC application. Only
the management and configuration of the screen is controlled by the individual user, as the installation
data management is common to all users.
Thanks to th e user friendliness of the multi-windowing facility, the PC used need not be dedicated
entirely to the SBC application. It may also support standard app lications such as word processing
and spreadsheet packages or PBX appllications such as the system management or infocenter. For an
incoming call, an attendant using any application may connect to the SBC application to handle the
call.
Note: the A4715 charging application is not compatible with the SBC application.
The Alcatel 4059 MAC application has a specific Alcatel keyboard which improves the operation of
the attendant workstation .
The Alcatel keyboard is a PC-type keyboard t o which a set of function keys has been added. An audio
handset may a lso be connected either on the rig ht or left hand side of the keyboard.
In addition to the featu res which are available on an attendant set, the SBC 4059 offers applications
which expand the po ssibilities open to the attendant:

- supervision of a list of devices,

- use of system directories.
The screen disp lays windows which feature:

- information (BLF, programmable keys, status of the attendant set, etc.),

- call handling,

-userentrykeys.
All the information relating t o the subscriber is displayed on the screen, which enables the s
provided to be used to the full.
For instructions on how to use the screen, refer to the module Alcatel 4059 attendant console - Presen-
tation.

Warning: As of R4.2, installing more than 6 attendants (4059 or other) in an installation will modify
the display windows on the attendant c onsoles during operation, the mode toggles from “counter” to
“list”.
As of R4.2, the number of attendants resulting in display modification can be configured in
management as a threshold (from 1 to 20).

Ed.03 Ref.3BA19919ENAA 4.3

ervice

ALC ETL

Alcatel OmniPCX 4400

SBC Alcatel 4059 Section 4 - SBC Alcatel 4059
General information

2. Reference to the other modules

SBC 4059 terminal is described in the following modules:

- Installation hardware (see module SBC Alcatel 4059 - Installation - Hardware),

- Installation software (see module SBC Alcatel 4059 - Installation - Software),

- Management (see module SBC Alcatel 4059 - Management),

- Customized management (see module SBC Alcatel 4059 - Customized management),

- User manual (see module Alcatel 4059 attendant console - Presentation).

4.4 Ref.3BA19919ENAA Ed .03

ALC ETL

Alcatel OmniPCX 4400

Section 4 - SBC Alca tel 4059 SBC Alcatel 4059

Installation - Hardware

44A01609000A560AAEN

SBC Alcatel 4059
Installation

Hardware

Edition: 03

1. Equipment required

- For releases prior to R4.1, a TA MAC (ref 3AK 17095 AB) including a MAC/PC connection
interface (ref 3AK 2 7004 AB).

- As from R4.1, a TA MMK (ref 3AK 17095 AC).

- An Alcatel MMK keyboard (ref 3AK 17043 AB).

- A connec tion cable from the TA to the PC (MAC/PC cable) (ref 3AK 17016 AB).

- A connec tion cable from the TA to the PC (MAC/PC cable) (ref 3AK 12314 AB).

- A UA RJ45 (8 pin) line lead to the system (ref 1AB 04521 0024).

2. Connection

For releases prior to R4.1, please refer to module TA-MAC (MMK V1) - Connection.

As from R4.1, please refer to module TA-MMK (MMK V2) - Connection.

Ed.03 Ref.3BA19919ENAA 4.5

ALC ETL

Alcatel OmniPCX 4400

SBC Alcatel 4059 Section 4 - SBC Alcatel 4059
Installation - Hardware

4.6 Ref.3BA19919ENAA Ed .03

ALC ETL

Alcatel OmniPCX 4400

Section 4 - SBC Alca tel 4059 SBC Alcatel 4059

Installation - Software

44A01609001A560AAEN

SBC Alcatel 4059
Installation

Software

Edition: 03

1. PC configuration

The following is a list of the minimum equipment necessary to install the software:

- a Pentium 400 or equivalent,

- a VGA screen,

- 4 Mb of RAM for the application,

- 64 Mb of RAM for Windows 95 or NT with the application,

- 15 Mb or more hard disk,

-aCD-ROMdrive,

- a mouse.

The following software packages must also be added:

- WINDOWS 95 or 2000 (release 4.014.9 or higher o f the 4059) or WINDOWS NT 4.0 Pack 4
minimum,

- 4059 software on CD-ROM.

The PC m ust have a serial communication interface (COM port) for the connection.

2. Software installation procedure

2.1. General Information

Reminder: before installation, the technician must connect as a site administrator.

The Win dows 95 or 2000 installation procedure and the Windows NT 4.0 Pack3 procedure are iden­tical.

The technician must :

1. insert the CD-ROM containing the Alc ate l software in t he d rive,

2. then go to the CD-ROM welcome page.

Once this page is opened, double click on the

Ed.03 Ref.3BA19919ENAA 4.7

icon to run the Setup program.

ALC ETL

Alcatel OmniPCX 4400

SBC Alcatel 4059 Section 4 - SBC Alcatel 4059
Installation - Software

2.2. Selecting the installation language

This screen is used to select the language used to load the software. Validate the software using the

“Ok” key.

2.3. Selecting the installation language

Validate the choice with the “Continue” key.

4.8 Ref.3BA19919ENAA Ed .03