Alcatel-Lucent OmniPCX 3AK 19522 User Manual

Alcatel OmniPCX Enterprise

User gguide

Easy

REFLEXES

Alcatel OOmniPCX EEnterprise

Your Easy REFLEXES terminal provides simple and quick access to all the services and functions offered by your Alcatel OmniPCX Enterprise system.

This User guide gives:

•a full description of your terminal,

•an alphabetic index of services and functions available,

• a step-by-step guide explaining how to use the services and functions, in three sections:

• Your calls

• For your convenience

• While you are away

Your Easy

REFLEXES terminal and your Alcatel OmniPCX Enterprise system will

provide everything you need from a telephone system.

Note: The availability of some of the functions described in this guide may depend on your system version or configuration. If in doubt, consult your system manager.

Name: .............................................. Tel. No.: ....................................

Fax No.: ............................................ GSM No.:...................................

e-mail address: .................................. DECT No.:...................................

Symbols uused iin tthe ddocumentation

The action «Press» is represented by User-programmed or f ixed keys are represented by

All preset or customized function codes are fully explained in the code table included with this documentation.

The programming of keys, to customize your terminal, is described on page 32. A list of available functions is given on page 34.

System iinformation

Depending on the software release installed on your system (R2 or ≥ R3), some of the preprogrammed keys on your terminal are different. These keys are described in the "Description oof TTerminal"

chapter, in the paragraph

"Preprogrammed kkeys aand LLEDs"

Also, depending on your system configuration and irrespective of the software release installed, your terminal can be single-line (you have no line keys) or multi-line (you have at least two line keys).

On a multi-line terminal, the enquiry call function can be configured in one of two modes:

- single-line (or PABX) mode,

- multi-line (or key system) mode.

This difference notably implies different activation of the enquiry call, broker call and transfer functions, depending on the selected mode.

Note: For further information concerning your system configuration, consult your system manager.

DDEESSCCRRIIPPTTIIOONN OOFF TTEERRMMIINNAALL

Display

Your terminal has a display which can contain several pages. If there is another page, the symbol ">" will appear on the right of the display. To move from page to page, use the and keys.

When your terminal is idle, the display gives you information on the state of the terminal (forwarding that has been programmed in, for example), or the date and time if nothing has been programmed in. During a call, the display gives you information about your correspondent or the current conversation.

Fixing tthe llabel oon tthe tterminal

A printed label is supplied with the terminal. This should be fixed next to the programmable keys.

! Insert flat "blade" into the slot. " Raise the cover. # Slide the printed label into position. $ Replace the cover.

Preprogrammed kkeys aand LLEDs

Your terminal has fixed (preprogrammed) keys:

• to monitor the status of a terminal,

• to call an internal or external number directly,

• to access a function.

Some of these can be reprogrammed by your installation technician to suit your own preferences.

Single- lline mmode Depending on the software release, your system has 6 or 8 preprogrammed keys.

Software release R2 Software release ≥ R3

Multi-lline mmode Depending on the software release, your system has 5 or 6 preprogrammed keys and at least two line keys.

Software release R2 Software release ≥ R3

ISDN

Call oor ffunction LLEDs.

Six LEDs correspond to preprogrammed keys. LED flashing: LED lit up:

Call being made. Call in progress.

Call on hold. Call on common hold.

Fixed (preprogrammed) keys are:

: switch from one correspondent to another : cancel an enquiry call : forward calls to another terminal : temporarily store a number

: access the various mail services : call using your personal directory : consult the list of unanswered ISDN calls or make an ISDN call : transfer calls to another terminal

: automatically redial the last number dialled

Green LED indicates messages received.

Broker

ISDN

FFiixxeedd kkeeyyss

The fixed keys correspond to the most frequently used functions.

IInnffoorrmmaattiioonn

: to go into programming mode or to display information on your terminal

EEnndd

: to terminate a

call or programming

LLoouuddssppeeaakkeerr

increase loudspeaker or receiver volume

reduce loudspeaker or receiver volume

II NN DD EE XX

Absence

Consulting the list of internal calls............................................................... 53

Consulting the list of ISDN calls ................................................................. 53

Adjusting loudspeaker volume during a conversation ...................................... 36

Adjusting the display brightness ................................................................... 37

Allocating calls to customer account codes .................................................... 42

Associate number

Calling an associate (your secretary or colleague) ....................................... 17

Changing the associate number................................................................. 38

Forwarding calls to an associate number.................................................... 46

Being called back automatically by an internal correspondent who is busy........ 24

Calling a second person during a conversation (enquiry call) ........................... 17

Calling an associate (your secretary or colleague).......................................... 17

Calling an external "private" number ........................................................... 43

Calling an ISDN correspondent.................................................................... 29

Calling back the last internal caller whose call went unanswered...................... 53

Camping on an internal correspondent who is busy........................................ 24

Changing the associate number ................................................................... 38

Code (programming your personal code)...................................................... 35

Conference

Casual conference ................................................................................... 22

Entering a programmed conference ........................................................... 25

Mastered conference................................................................................ 26

Talking with two other people, internal and/or external, at the same time

(conference call)...................................................................................... 21

Directory

Calling a number from the system directory ................................................ 27

Calling from your personal directory .......................................................... 21

"Do not disturb"........................................................................................ 40

Finding out the cost of your last external call ................................................. 43

Forwarding

Cancelling forwarding.............................................................................. 49

Forwarding calls to a recorded message.................................................... 48

Forwarding calls to an associate number.................................................... 46

Forwarding calls to another number........................................................... 46

Forwarding calls to another number when your line is busy or you are away

(forward on busy or no reply)................................................................... 47

Forwarding calls when you are busy. ........................................................ 40

Forwarding your calls to another number, when you are away from your desk

(Forward on no reply).............................................................................. 47

Forwarding your calls, from a different terminal........................................... 48

Forwarding your calls to your pager ......................................................... 52

Selective forwarding ................................................................................ 50

Hold (putting your caller on hold)................................................................. 19

Hunt group

Hunt group............................................................................................. 28

Temporarily leaving your hunt group ......................................................... 28

Identity

Hiding your caller's identity....................................................................... 42

Hiding your identity ................................................................................. 41

Identifying the terminal you are on............................................................. 38

Intrusion (into an internal conversation) .......................................................... 27

Language (choosing a language) ................................................................. 36

Loudspeaker

Adjusting loudspeaker volume during a conversation.................................... 36

Calling a correspondent on his loudspeaker................................................ 27

Switching on the loudspeaker during a call................................................. 36

Making an external call.............................................................................. 16

Making an internal call............................................................................... 16

Malicious (reporting malicious calls) .............................................................. 42

Message

Consulting "call-me" messages ................................................................. 51

Consulting recorded messages .................................................................. 50

Message service

Forwarding calls to a recorded message.................................................... 48

Leaving a written message for internal callers.............................................. 30

Operator

Calling the operator................................................................................. 16

Padlocking your terminal............................................................................. 51

Pager

Forwarding your calls to your pager ......................................................... 52

Replying when your pager sounds............................................................. 52

Parking (an external caller).......................................................................... 23

Picking up a call on another terminal............................................................ 20

Picking up a lost call .................................................................................. 20

Programmed key (calling using a programmed key) ....................................... 21

Programming

Customizing your terminal......................................................................... 33

Programming a free key........................................................................... 33

Programming your personal code.............................................................. 35

Programming your personal directory......................................................... 34

Programming a function on the free keys....................................................... 33

Programming an appointment reminder......................................................... 38

Putting a caller on common hold .................................................................. 29

Putting on hold

Parking an external caller......................................................................... 23

Putting your caller on hold........................................................................ 19

Receiving a call

Receiving a call ...................................................................................... 17

Receiving calls during a conversation ......................................................... 18

Redialling the last number dialled................................................................. 37

Reporting malicious calls ............................................................................. 42

Ringer

Adjusting the ringer (tune and volume) ....................................................... 37

Answering a night service bell .................................................................. 24

Saving a number, to call it later................................................................... 41

Secret (hiding your identity) ......................................................................... 41

Switching from one caller to another (broker calls).......................................... 20

Transferring a call...................................................................................... 19

Twin-set configuration ................................................................................. 44

CC AA LL LL SS

YYYYOO

OOUUUURRRR

CCCCAA

AALLLLLLLLSSSS

MMaakkiinngg aann eexxtteerrnnaall ccaallll

Lift the receiver. For example, press 9, followed by the number you want. The display screen will show the number you have dialled. The LED relating to the line key will indicate the status of your call.

Note: 9 is the default code for getting an outside line. You can consult the codes for the

""AAtttteennddaanntt ccaallll""

and

""DDiirreecctt oouuttssiiddee lliinnee""

functions using

the Menu key.

MMaakkiinngg aann iinntteerrnnaall ccaallll

Lift the receiver or dial the number you require directly or press a programmed key. The display screen will show the name and number of the person you have called.

CCaalllliinngg tthhee ooppeerraattoorr

Lift the receiver. Dial (for example) 0.

Note: 0 is the default code for the

""AAtttteennddaanntt ccaallll""

function.

CC AA LL LL SS

CCaalllliinngg aa sseeccoonndd ppeerrssoonn dduurriinngg aa ccoonnvveerrssaattiioonn ((eennqquuiirryy ccaallll))

During a conversation with either an internal or an external caller, you can call a second person. There are several ways of doing this: by dialling the new number, or using a programmed key, or from your personal directory. You will then be put through to the second correspondent, and the first one will automatically be put on hold.

To cancel the second call and return to the first, (single-line mode) or the first line key (multi-line mode). If you press the wrong button, hang up. Your phone will ring and you will be put through to your first caller.

CCaalllliinngg aann aassssoocciiaattee ((yyoouurr sseeccrreettaarryy oorr ccoolllleeaagguuee))

Each terminal may have another line linked to it (an associate) (see

""CChhaannggiinngg tthhee

aassssoocciiaattee nnuummbbeerr""

). To call the associate line quickly, press the appropriate programmed key or dial the code for the

""AAssssoocciiaattee ccaallll""

function.

RReecceeiivviinngg aa ccaallll

Your terminal rings. The display screen will show the caller's name or number. To reply, lift the receiver.

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