electrolux guarantee/customer service
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Guarantee / Customer service
Standard guarantee conditions
We, Electrolux, undertake that if within 
12 months of the date of the purchase 
this Electrolux appliance or any part 
thereof is proved to be defective by 
reason only of faulty workmanship or 
materials, we will, at our option repair 
or replace the same FREE OF 
CHARGE for labour, materials or 
carriage on condition that:
• The appliance has been correctly
installed and used only on the
electricity supply stated on the
rating plate.
• The appliance has been used for
normal domestic purposes only,
and in accordance with the
manufacturer’s instructions.
• The appliance has not been
serviced, maintained, repaired,
taken apart or tampered with by
any person not authorised by us.
• Electrolux Service Force Centre
must undertake all service work
under this guarantee.
• Any appliance or defective part
replaced shall become the
Company’s property.
• This guarantee is in addition to your
statutory and other legal rights.
Exclusions
• Damage or calls resulting from
transportation, improper use or
neglect, the replacement of any
light bulbs or removable parts of
glass or plastic.
• Costs incurred for calls to put right
an appliance which is improperly
installed or calls to appliances
outside the United Kingdom.
• Appliances found to be in use 
within a commercial environment, 
plus those which are subject to 
rental agreements.
• Products of Electrolux 
manufacturer that are not marketed 
by Electrolux.
Service & spare parts
In the event of your appliance requiring 
service, or if you wish to purchase 
spare parts, please contact your local 
Service Force Centre by telephoning:
08705 929 929
Your telephone call will be automatically 
routed to the Service Force Centre 
covering your post code area. 
For the address of your local Service 
Force Centre and further information 
about Service Force, please visit the 
website at
www.serviceforce.co.uk
Before calling out an engineer, please 
ensure you have read the details under 
the heading “Troubleshooting”. 
When you contact the Service Force 
Centre you will need to give the 
following details:
1. Your name, address and postcode.
2. Your telephone number.
3. Clear and concise details of the 
fault.
4. The model and serial number of the 
appliance (found on the rating plate).
5. The purchase date.
Please note that a valid purchase 
receipt or guarantee documentation is 
required for in-guarantee service calls.