Aastra UniData IPW2000 Office User Guide

User’s Guide

UniData IPW2000 Office IP Phone

For ERICSSON WebSwitch 2000 , version 3.0 and later

EN/LZT 108 6348

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form by any means without prior written permission of the UniData Communication Systems, Inc.

UniData Communication Systems reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of UniData Communication Systems to provide notification of such revision or change.

UniData Communication Systems provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. UniData Communication Systems may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

Declaration of conformity

Hereby, Ericsson Enterprise AB, declares that this telephone, is in conformity with the essential requirements and other relevant provisions of the European R&TTE directive 1999/5/EC.

Details to be found at: http://www.ericsson.com/sdoc.

Table of Contents

Safety Information…………………………………………………. Introduction to IPW2000…………………………………………... Description………………………………………………………….. Display Information………………………………………………... Menu Structure…………………………………………………….. Log On / Off………………………………………………………... Outgoing Calls……………………………………………………...

Make a call from the Dial Pad…………………………………. Make a Call from the Phone Book…….……………………. Make a Call from the Call History…………………………….. Make a Call from the Programmable Key……………………. Make a Call from the REDIAL Key…………………………... Make a second call during an ongoing call…………………..

Incoming Calls……………………………………………………...

Answer a Call………………………………………………….

Answer a second call during an ongoing call……………....

Answer another extension call (Call Pickup)………………...

Disconnecting Calls………………………………………………..

End a Call……………………………………………………….. End a second call during an ongoing call……………………. Call Back………………………………………………………...

During Calls………………………………………………………...

Mute a Call…………………………………………………….. Hold a Call……………………………………………………... Inquiry………………………………………………………….. Transfer a Call…………………………………………………. Conference a Call……………………………………………..

Forward Calls……………………………………………………….

Forwarding all Calls…………………………………………….. Forwarding Calls on busy……………………………………... Forwarding Calls on no answer………………………………..

Page

1 2 3 6 8

9 12 12 13 14 15 15 15 16 16 16 17 18 18 18 19 20 20 20 21 22 23 24 24 25 26

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Table of Contents

Page

Voice Mail…………………………………………………………...

Access your voice mailbox from your extension……………. Access your voice mailbox from another extension………... Access your voice mailbox from an external number……….

Voice mail flow chart…………………………………………... Paging………………………………………………………………. Call History………………………………………………………….

View Outgoing, Missed and Received Calls………………... Programmable Functions………………………………………….

Program a function……………………………………………...

Enter the name………………………………………………….

Add a number from the Call History………………………….. Phone Book………………………………………………………...

Add an entry……………………………………………………..

Edit an entry……………………………………………………..

Add a number from the Call History…………………………. Phone Settings……………………………………………………..

27 27 28 28 29 30 31 31 32 32 33 34 35 35 36 38

39 Set the GK Address……………………………………………. Set the Time…………………………………………………….. Chang the Display Formats…………………………………... Set the Menu Protect…………………………………………... Change User Password……………………………………….. Adjust the ringer volume……………………………………….. Adjust the handset, headset, and speakerphone volume…..

Information…………………………………………………………..

View the Information…………………………………………... Audible Signals…………………………………………………. Visible Signals…………………………………………………...

iiIPW2000

Safety Information

The Utmost care and attention has been devoted to quality standards in the manufacture of your new IPW-2000. Safety is a major factor in the design of every set. But, safety is your responsibility too.

Use Power over LAN IEEE 802.3af compliant.

Use the adaptor . (Output: DC 18V 600mA ~ 48V 225mA, (-)---(o---(+))

For your safety

To reduce the risk of an electrical shock, do not disassemble this phone. There are no user serviceable parts. Opening or removing covers may expose you to hazardous voltages. Incorrect reassembly may cause an electrical shock. Never push objects of any kind into this phone’s housing slots since such objects may touch hazardous voltage points or short out parts that may cause electrical shock. Adjust only those controls covered in this Administrator’s Guide. Improper adjustment of other controls may result in damage and could require extensive repair by a qualified service personnel to restore this phone

Protection of the Telephone

Only use an Unshielded Twisted Pair (UTP) Category 5 Ethernet cable when connecting to this phone’s RJ-45 ports (Uplink and Downlink). Always use this phone with the required power source. The proper power source required for this phone is written on the document (administrator’s guide ). If you are unsure of the type of power supplied to your premises, consult your local power company before installing this phone. Disconnect the power to this phone and have it checked by a qualified service personnel if any of the following occurs:

the power supply cord or plug is damaged or frayed the phone was exposed to water or had liquid spilled on it the phone was dropped or the casing is damaged after following the Administrator’s Guide, the phone does not operate properly

Location of the Telephone

The telephone should be operated in a conteolled environment with an ambient

temperature 0°C and 50 °C (32F and 122F)

Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone

Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic equipment and the plastic casing

Do not operate the telephone in damp environments such as bathrooms

1 IPW2000

Introduction to IPW2000

The UniData IPW2000 OIP is now introduced with the WebSwitch 2000 V3.0 and later versions, as a system IP Phone, providing access to all advanced features and services of the WebSwitch 2000 communication system in a user-friendly and convenient way. The IPW2000 features a big LCD screen accompanied with a set of navigation keys, a number of programmable feature keys, convenient and robust dial keypad, as well as, a few special function buttons like “FLASH”, “MUTE”, “VOLUME” and “REDIAL”. An integrated 2-port LAN Switch, combined with support for in-line power allows the optimization of the total cost per user. Furthermore, to provide consistent business class voice quality over varying and congested IP network conditions, the IPW2000 is equipped with advanced Quality of Service (QoS) technologies such as CODEC negotiation, enhanced jittering technology, lost packet recovery, echo cancellation, and packet delay compensation. The phone is TIA-810 compliant.

2IPW2000

Description

FLASH

REDIAL

10 9

1 Handset

2 Hook Switch

3 Conversion knob

4 Speaker

5 Volume Button

Increases or decreases volume for the handset, headset, or speakerphone (depending upon which is currently active). Also controls the ringer volume (if the handset is in its cradle)

6 Dial Pad

Works exactly like the dial pad on a traditional telephone.

3 IPW2000

7 Speakerphone Button

Toggles the speakerphone on or off.

8 Speakerphone indication LED

9 Mute Button

Toggles the microphone on or off during a call.

10 Mute indication LED

11 Redial Button

Redials one of the outgoing calls

12 Flash Button

Holds the current call and makes a call to another party

Description

13 Programmable keys

Store numbers and program functions (e.g. speed dial keys,function keys, etc.).

14 Label / Label Cover

Enables you to label your function keys. Remove the transparent cover, write the names under the keys and snap the protective cover back into place.

15 Shift button

Selects between F1~F7 and F8~F14

16 Message lamp / Message Button

Provides access to a message system A lit key indicates you have an unanswered message in your voice mailbox.

17 LCD Screen

Displays features such as the time, date, your phone number, caller ID, line/call status and soft key tabs.

18 Soft-keys –L / 19 Soft-keys-R

Enable you to engage any of the functions displayed on the corresponding LCD tabs. Soft keys point to feature options displayed along the bottom of your LCD screen. Soft keys change depending on the status of your phone.

Hidden Key : Soft-key L1 Page up / Soft-key R1 Page down

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Description

20 MENU button

Moves to the MENU

L1 R1

2526

21 CANCEL button

Cancels or escapes a selected item

22 LINE 1 buttons

23 LINE 1 indication LED

24 LINE 2

25 LINE 2 indication LED

26 Navigation buttons

g Moves Previous menu h Moves next menu i Moves up j Moves down

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Display Information

The IPW2000 is a feature-rich capable IP phone that has a built-in display screen for ease of use. The display screen has three areas to show different types of information (see Figure 1). The top of the display screen shows the available telephone lines associated with your IP phone. The middle portion of the display screen is the main information area and identifies incoming callers by name and number and provides status messages. When the IP phone is idle, this display area identifies the current date and time and reminds you if your phone is forwarded from receiving incoming calls. The lower portion of the display screen provides "on screen" information about the available features programmed for each soft-key on your IP phone. These features are easily accessed by pressing the corresponding keys. If you missed calls, your phone display indicates calls that you missed (See Figure 2)

Figure 1

Icons Information

Figure 2

This icon indicates the IP phone Line 1 or Line 2 log on

This icon indicates the IP phone Line 1 or Line 2 log off

This icon indicates the IP phone Line is forwarding all calls

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Display Information

Soft-Keys Information

ADD

CALL

CLEAR

DELETE

EDIT

ENTER

ERASE

LOG-OFF

LOG-ON

REMOVE

SAVE

Add to the phone book and the programmable keys

Call the name or the number displayed

Uncheck an item

Erase all characters in a line

Change property of item

Enter the data into the Phone

Erase one character in a line

Log-off from the system

Log-on to the system

Show next page

Remove item in a list

Save settings

Search phone book

SELECT

FEATURE

Select item in a list

Call features [These features are changed by a administrator]

FWB ON

FWB OFF

FWNA ON

FWNA OFF

DND ON

DND OFF

PICKUP

CALLBACK

Initiate Forwarding calls on busy

Cancel Forwarding calls on busy

Initiate Forwarding calls on no answer

Cancel Forwarding calls on no answer

Initiate Do Not Disturb

Cancel Do Not Disturb

Call pick-up

Call back

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Menu Structure

Menu structure for each of the menus that can be selected from the idle menu.

Call History Outgoing Calls

Missed Calls

Received Calls

Programmable Keys

Phone Book

Phone Settings

[F1]

[F14]

Address Settings

Time

Menu Protect

G.K.

Alias1

PIN1

Alias2

PIN2

AUTO

FORMAT

Call History

Programmable Keys

Phone Book

Phone Settings

Information

Password

Version

Network

IP Config

DNS

MAC Address

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Log On / Off

All the parameters for your IP phone must be set by the system administrator before you can use the IPW2000. When this is done, and the IP phone is connected to the local network(LAN), your IP phone initiates the start-up procedure automatically when you connect it to the mains.

Log on

When your phone is properly installed and connected to a power source the LOG-ON soft-key on screen is displayed. (See Figure 3)

Figure 3

LOG-ON

Press the LOG-ON soft-key. Verify that the Phone displays your alias number. If the displayed Alias number is not yours, delete the displayed number by using the following procedure

Figure 4

On the Address settings menu screen (See Figure 4), Select Alias 1 (Press ‘i’, ‘j’ button )

Key in your Alias 1 (and optionally your pin1 code)

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Log On / Off

On the Address settings menu screen (See Figure 5), Select Alias 2 (Press ‘i’, ‘j’ button )

Key in your Alias 2 (and optionally your pin2 code)

Figure 5

LOG-ON

Press the LOG-ON soft-key

If you logged on successfully, the display will display your extension number and SEARCH soft-key, and the phone is ready for use (idle state - See Figure1).

If only the Alias 1 is registered , the display shows your extension number, LOG-ON soft-key, and the IP phone is ready for use (idle state).

If ” NOT REG. “ is displayed on the screen after you make an attempt to log on, enter a PIN number using the following procedure

Press the LOG-ON soft-key again

On the Address settings menu screen, Select PIN 1 or PIN 2 (Press ‘i’, ‘j’button) Note: the same PIN is used for both Line1 and Line2

Enter your PIN number

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Log On / Off

LOG-ON

Press the LOG-ON soft-key

The display shows your extension number, and the telephone is ready for use.

Note :The PIN number is initially given to the user by the system administrator. The

user can change the default PIN number by accessing VM and changing the VM password. Once done this, the user have to make sure to change the PIN setting in the phone accordingly.

If your display will show “WARNING ! “, contact your system administrator for assistance.

Log off

Press the MENU button MENU

On the MENU screen,

ePhone Settingsf

Select Phone Settings (Press ‘h’ button) If you set up the password,

Enter the password ( Default =

0 0 0 0 )

eAddress Settingsf

LOG-OFF

On the phone settings menu screen, Select Address Settings (Press ‘h’ button)

On the Address settings menu screen(See Figure 4), Press to log off

” NOT REG. “ in the title in the screen is shown (See Figure 3)

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Outgoing calls

The IPW2000 gives you multiple options to make a call. You can make a call either in the off-hook mode or in the on-hook mode by using your handset, headset, or hands-free speakerphone.

Make a call from the dial pad

Lift the handset and dial If using the speakerphone or the headset, press the SPEAKERPHONE button or press the LINE button to make a call. The phone will automatically default to LINE 1 when it is idle.

Internal

Dial the extension number

External

Dial the “dial out digit”. ( Default digit =

Dial the external number

9 )

12IPW2000

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