3Com OfficeConnect User Guide

OfficeConnect®

Wireless 11g Cable/DSL Router User Guide

3CRWE554G72T 3CRWE554G72TU

http://www.3com.com/

Part No. DUA0554-TAAA02

Published November 2004

3Com Corporation 350 Campus Drive Marlborough, MA USA 01752-3064

Copyright © 2004, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

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If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide.

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3Com, OfficeConnect and the 3Com logo are registered trademarks of 3Com Corporation. Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows

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CONTENTS

ABOUT THIS GUIDE

Naming Convention 7 Conventions 8

Feedback about this User Guide 8 Related Documentation 9

1 INTRODUCING THE ROUTER

OfficeConnect Wireless 11g Cable/DSL Router 11 Router Advantages 13 Package Contents 13 Minimum System and Component Requirements 14 Front Panel 14 Rear Panel 16

2 HARDWARE INSTALLATION

Introduction 19

Safety Information 19

Positioning the Router 19

Using the Rubber Feet 20

Stacking the Router 20 Wall Mounting 20 Before you Install your Router 21 Powering Up the Router 22 Connecting the Router 22

3 SETTING UP YOUR COMPUTERS

Obtaining an IP Address Automatically 25

Windows 2000 25

Windows XP 27

Windows 95/98/ME 27

Macintosh 27 Disabling PPPoE and PPTP Client Software 28 Disabling Web Proxy 28

4 RUNNING THE SETUP WIZARD

Accessing the Wizard 29

Password 32

Time Zone 33

WAN Settings 33

LAN Settings 40

DHCP 40

Wireless Settings 41

Summary 42

5 ROUTER CONFIGURATION

Navigating Through the Router Configuration Pages 45

Main Menu 45

Option Tabs 46 Welcome Screen 46

Notice Board 46

Password 47

Wizard 48 LAN Settings 48

Unit Configuration 48

DHCP Clients List 49 Wireless Settings 51

Configuration 52

Encryption 54

Configuring WPA Encryption 54

Configuring WEP Encryption 57

Connection Control 60

Client List 62

WDS 63

Profile 64 Internet Settings 65

Connection to ISP 66

Firewall 73

Virtual Servers 73 Special Applications 75 PC Privileges 77 URL Filter 80 Content Filter 83 SPI 84

System Tools 87

Restart 88 Time Zone 88 Configuration 89 Upgrade 90

Advanced 91

Static Route 91 RIP 92 Routing Table 94 DDNS 94 Security 96

Status and Logs 98

Status 98 Usage 99 Logs 100

Support/Feedback 100

Support 100 Feedback 101

6 TROUBLESHOOTING

Basic Connection Checks 103 Browsing to the Router Configuration Screens 103 Connecting to the Internet 104 Forgotten Password and Reset to Factory Defaults 105 Wireless Networking 105

Replacement Power Adapters 107 Alert LED 108 Recovering from Corrupted Software 108 Frequently Asked Questions 109

A USING DISCOVERY

Running the Discovery Application 111

Windows Installation (95/98/2000/Me/NT) 111

B IP ADDRESSING

The Internet Protocol Suite 113 Managing the Router over the Network 113

IP Addresses and Subnet Masks 113

How does a Device Obtain an IP Address and Subnet Mask? 115

DHCP Addressing 115 Static Addressing 115 Auto-IP Addressing 115

C TECHNICAL SPECIFICATIONS

D SAFETY INFORMATION

E END USER SOFTWARE LICENSE AGREEMENT

F ISP INFORMATION

GLOSSARY

INDEX

REGULATORY NOTICES FOR THE WIRELESS 11G CABLE/DSL R

OUTER

Industry Canada - Class B 143

ABOUT THIS GUIDE

This guide describes how to install and configure the OfficeConnect Wireless 11g Cable/DSL Router (3CRWE554G72T and 3CRWE554G72TU).

This guide is intended for use by those responsible for installing and setting up network equipment; consequently, it assumes a basic working knowledge of LANs (Local Area Networks) and Internet Router systems.

If a release note is shipped with the OfficeConnect Wireless 11g Cable/DSL Router and contains information that differs from the information in this guide, follow the information in the release note.

Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) on the 3Com World Wide Web site:

http://www.3com.com

Naming Convention Throughout this guide, the OfficeConnect Wireless 11g Cable/DSL Router

is referred to as the “Router”.

Category 3 and Category 5 Twisted Pair Cables are referred to as Twisted Pair Cables throughout this guide.

8 ABOUT THIS GUIDE

Conventions Ta bl e 1 and Tab l e 2 list conventions that are used throughout this guide.

Tab le 1 Notice Icons

Icon Notice Type Description

Information note Information that describes important features or

instructions.

Caution Information that alerts you to potential loss of data or

potential damage to an application, system, or device.

Warning Information that alerts you to potential personal

injury.

Tab le 2 Text Conventions

Convention Description

The words “enter” and “type”

Keyboard key names If you must press two or more keys simultaneously, the key

Words in italics Italics are used to:

When you see the word “enter” in this guide, you must type something, and then press Return or Enter. Do not press Return or Enter when an instruction simply says “type.”

names are linked with a plus sign (+). Example:

Press Ctrl+Alt+Del

■ Emphasize a point.

■ Denote a new term at the place where it is defined in the

text.

■ Identify menu names, menu commands, and software

button names. Examples:

From the Help menu, select Contents.

Click OK.

Feedback about this

User Guide

Your suggestions are very important to us. They will help make our documentation more useful to you. Please e-mail comments about this document to 3Com at:

pddtechpubs_comments@3com.com

Please include the following information when commenting:

■ Document title

■ Document part number (on the title page)

■ Page number (if appropriate)

Conventions 9

Example:

■ OfficeConnect Wireless 11g Cable/DSL Router User Guide

■ Part Number DUA0554-TAAA02

■ Page 24

Do not use this e-mail address for technical support questions. For information about contacting Technical Support, please refer to the Support and Safety Information sheet.

Documentation

In addition to this guide, each Router document set includes one Installation Guide. This guide contains the instructions you need to install and configure your Router.

10 ABOUT THIS GUIDE

INTRODUCING THE ROUTER

Welcome to the world of networking with 3Com®. In the modern business environment, communication and sharing information is crucial. Computer networks have proved to be one of the fastest modes of communication but, until recently, only large businesses could afford the networking advantage. The OfficeConnect has changed all this, bringing networks to the small office.

The products that compose the OfficeConnect range give you, the small office user, the same power, flexibility, and protection that has been available only to large corporations. Now, you can network the computers in your office, connect them all to a single Internet outlet, and harness the combined power of all of your computers.

product range from 3Com

OfficeConnect Wireless 11g Cable/DSL Router

The OfficeConnect Wireless 11g Cable/DSL Router is designed to provide a cost-effective means of sharing a single broadband Internet connection amongst several wired and wireless computers. The Router also provides protection in the form of an electronic “firewall”, preventing anyone outside of your network from seeing your files or damaging your computers. The Router can also prevent your users from accessing Web sites which you find unsuitable.

Figure 1

only one computer is connected to the Internet. This computer must always be powered on for the other computers on the network to access the Internet.

shows an example network without a Router. In this network,

12 CHAPTER 1: INTRODUCING THE ROUTER

Figure 1 Example Network Without a Router

When you use the Router in your network (Figure 2), it becomes your connection to the Internet. Connections can be made directly to the Router, or to an OfficeConnect Switch or Hub, expanding the number of computers you can have in your network.

Figure 2 Example Network Using a Wireless 11g Cable/DSL Router

Wireless 11g Cable/DSL Router

Router Advantages The advantages of the Router include:

■ Shared Internet connection for both wired and wireless computers

■ High speed 802.11g wireless networking

■ No need for a dedicated, “always on” computer serving as your

Internet connection

■ Cross-platform operation for compatibility with Windows, Unix and

Macintosh computers

■ Easy-to-use, Web-based setup and configuration

■ Provides centralization of all network address settings (DHCP)

■ Acts as a Virtual server to enable remote access to Web, FTP, and other

services on your network

■ Security — Firewall protection against Internet hacker attacks and

encryption to protect wireless network traffic

■ Filtered access of inappropriate Web sites using the built-in URL filter

Router Advantages 13

Package Contents The Router kit includes the following items:

■ One OfficeConnect Wireless 11g Cable/DSL Router

■ One power adapter for use with the Router

■ Four rubber feet

■ One Ethernet cable

■ One CD-ROM containing the Router Discovery program and this User

Guide

■ Installation Guide

■ One Support and Safety Information Sheet

■ One Warranty Flyer

If any of these items are missing or damaged, please contact your retailer.

14 CHAPTER 1: INTRODUCING THE ROUTER

Minimum System and Component Requirements

Your Router requires that the computer(s) and components in your network be configured with at least the following:

■ A computer with an operating system that supports TCP/IP

networking protocols (for example Windows 95/98/NT/Me/2000/XP, Unix, Mac OS 8.5 or higher).

■ An Ethernet 10Mbps or 10/100 Mbps NIC for each computer to be

connected to the four-port switch on your Router.

■ An 802.11b or 802.11g wireless NIC.

■ A cable modem or DSL modem with an Ethernet port (RJ-45

connector).

■ An active Internet access account.

■ A Web browser that supports JavaScript, such as Netscape 4.7 or

higher, Internet Explorer 5.0 or higher, or Mozilla 1.2.1 or higher.

Front Panel The front panel of the Router contains a series of indicator lights (LEDs)

that help describe the status of various networking and connection operations.

Figure 3 Router - Front Panel

12345

1 Alert LED

Orange

Indicates a number of different conditions, as described below.

Off - The Router is operating normally.

Flashing quickly - Indicates one of the following conditions:

■ The Router has just been started up and is running a self-test routine,

Front Panel 15

■ The administrator has invoked the Reset to Factory Defaults

command, or

■ The system software is in the process of being upgraded

In each of these cases, wait until the Router has completed the current operation and the alert LED is Off.

Flashing slowly - The Router has completed the Reset to Factory Defaults process, and is waiting for you to reset the unit. To do this, remove power, wait 10 seconds and then re-apply power. The Router will then enter the start-up sequence and resume normal operation.

If you have used a cable to reset the unit to Factory Defaults, follow steps 5 to 7 in “

page 105

Forgotten Password and Reset to Factory Defaults” on

On for 2 seconds, and then off - The Router has detected and prevented

a hacker from attacking your network from the Internet.

Continuously on - A fault has been detected with your Router during the start-up process. Refer to Chapter 6

“Troubleshooting”.

2Power LED

Green

Indicates that the Router is powered on.

3 Wireless LAN (WLAN) Status LED

Yellow

If the LED is on it indicates that wireless networking is enabled. If the LED is flashing, data is being transmitted or received. If the LED is off, the Wireless LAN has been disabled in the Router, or there is a problem. Refer to Chapter 6

“Troubleshooting”.

4 Four LAN Status LEDs

Green (100 Mbps link) / yellow (10 Mbps link)

If the LED is on, the link between the port and the next piece of network equipment is OK. If the LED is flashing, the link is OK and data is being transmitted or received. If the LED is off, nothing is connected, the connected device is switched off, or there is a problem with the connection (refer to Chapter 6

“Troubleshooting”). The port will

automatically adjust to the correct speed and duplex.

16 CHAPTER 1: INTRODUCING THE ROUTER

5 Cable/DSL Status LED

Green (100 Mbps link) / yellow (10 Mbps link)

If the LED is on, the link between the Router and the cable or DSL modem is OK. If the LED is flashing, the link is OK and data is being transmitted or received. If the LED is off, nothing is connected, the modem is switched off or there is a problem (refer to Chapter 6

“Troubleshooting”).

Rear Panel The rear panel (Figure 4) of the Router contains four LAN ports, one

Ethernet Cable/DSL port, a power adapter OK LED, and a power adapter socket.

Figure 4 Router - Rear Panel

6 Wireless Antennae

12VDC

POWER

1.25AMAX

21LAN

Cable/DSL

The antennae on the product should be placed in a ‘V’ position when initially installed.

CAUTION: Do not force the antennae beyond their mechanical stops. Rotating the antennae further may cause damage.

7 Power Adapter Socket

Only use the power adapter supplied with this Router. Do not use any other adapter.

8 Power Adapter OK LED

Green

Indicates that the power adapter is supplying power to the Router. If the LED is off, there may be a problem with the power adapter or adapter cable.

9 Ethernet Cable/DSL port

Use the supplied patch cable to connect the Router to the Ethernet port on your cable or DSL modem. The port will automatically adjust to the

Rear Panel 17

correct speed and duplex, and will set itself to MDI or MDIX depending on the device to which they are connected and the type of cable used.

10 Four 10/100 LAN ports

Using suitable RJ-45 cable, you can connect your Router to a computer, or to any other piece of equipment that has an Ethernet connection (for example, a hub or a switch). The LAN ports will automatically set themselves to MDI or MDIX depending on the device to which they are connected and the type of cable used.

18 CHAPTER 1: INTRODUCING THE ROUTER

HARDWARE INSTALLATION

Introduction This chapter will guide you through a basic installation of the Router,

including:

■ Connecting the Router to the Internet.

■ Connecting the Router to your network.

■ Setting up your computers for networking with the Router.

Safety Information

Positioning the Router

WARNING: Please read the “ before you start.

VORSICHT: Bitte lesen Sie den Abschnitt “ sorgfältig durch, bevor Sie das Gerät einschalten.

AVERTISSEMENT: Veuillez lire attentivement la section “

importantes de sécurité” avant de mettre en route.

You should place the Router in a location that:

■ is conveniently located for connection to the cable or DSL modem that

will be used to connect to the Internet.

■ is centrally located to the wireless computers that will connect to the

Router. A suitable location might be on top of a high shelf or similar

furniture to optimize wireless connections to computers in both

horizontal and vertical directions, allowing wider coverage.

■ allows convenient connection to the computers that will be connected

to the four LAN ports on the rear panel, if desired.

■ allows easy viewing of the front panel LED indicator lights, and access

to the rear panel connectors, if necessary.

Safety Information” section in Appendix D

Wichtige Sicherheitshinweise”

Consignes

20 CHAPTER 2: HARDWARE INSTALLATION

When positioning your Router, ensure:

■ It is out of direct sunlight and away from sources of heat.

■ Cabling is away from power lines, fluorescent lighting fixtures, and

sources of electrical noise such as radios, transmitters and broadband amplifiers.

■ Water or moisture cannot enter the case of the unit.

■ Air flow around the unit and through the vents in the side of the case

is not restricted. 3Com recommends you provide a minimum of 25 mm (1 in.) clearance.

Using the Rubber

Feet

Use the four self-adhesive rubber feet to prevent your Router from moving around on your desk or when stacking with other flat top OfficeConnect units. Only stick the feet to the marked areas at each corner of the underside of your Router.

Stacking the Router If you are stacking your Router with other OfficeConnect units, install the

Router at the top of the stack. Refer to the documentation supplied with your other OfficeConnect unit for details on using the stacking clip.

A stacking clip is not supplied with the Router. Use the stacking clip supplied with another stackable OfficeConnect unit.

Wall Mounting There are two slots on the underside of the Router that can be used for

wall mounting.

When wall mounting the unit, ensure that it is within reach of the power outlet.

You will need two suitable screws to wall mount the unit. To do this:

1 Ensure that the wall you use is smooth, flat, dry and sturdy and make two

screw holes which are 150 mm (5.9 in.) apart.

2 Fix the screws into the wall, leaving their heads 3 mm (0.12 in.) clear of

the wall surface.

3 Remove any connections to the unit and locate it over the screw heads.

When in line, gently push the unit on to the wall and move it downwards to secure.

Before you Install your Router 21

When making connections, be careful not to push the unit up and off the wall.

CAUTION: Only wall mount single units, do not wall mount stacked units.

Before you Install your Router

Before you install and configure your Router, you need the following additional information. If you do not have this information, contact your Internet Service Provider (ISP). Space is provided below for you to record this information.

If you have a DSL connection and your ISP allocates IP information dynamically over PPPoE, you need a User Name and Password:

PPPoE User Name : ______________________

PPPoE Password : ______________________

PPPoE Service Name : ______________________

You only need a PPPoE Service Name if your ISP requires one. Do not enter anything if your ISP does not require this information.

If you have a DSL connection and your ISP allocates IP information dynamically over PPTP, you need a User Name, Password and PPTP Server Address:

PPTP User Name : ______________________

PPTP Password : ______________________

PPTP Server Address : ____.____.____.____

22 CHAPTER 2: HARDWARE INSTALLATION

If your ISP allocates fixed or static IP information, you need the following information:

IP Address : ____.____.____.____

Subnet Mask : ____.____.____.____

Default Router address : ____.____.____.____

DNS address : ____.____.____.____

If your ISP allocates IP information dynamically over a protocol other than PPPoE, you do not need any further information. This configuration is typical of cable connections.

Powering Up the Router

Connecting the Router

To power up the Router:

1 Plug the power adapter into the power adapter socket located on the

back panel of the Router.

2 Plug the power adapter into a standard electrical wall socket.

The first step for installing your Router is to physically connect it to a cable or DSL modem and then connect it to a computer in order to be able to access the Internet. See Figure 5

Figure 5 Connecting the Router

Connecting the Router 23

Power Supply Unit

11g Cable/DSL Router

V 2 1

A 5 2 . 1

Your existing Cable/DSL Modem

S D /

e l

b a C

O R E

W O P

N A L

Wireless Users

Internet

Your PC

To use your Router to connect to the Internet through an external cable or DSL modem:

1 Insert one end of the supplied Ethernet (RJ-45 Category 5) cable into the

Cable/DSL port on the rear panel of the Router.

2 Insert the other end of the cable into the RJ-45 port on your cable or DSL

modem. Check that the Cable/DSL status LED lights on the Router.

3 Connect the cable or DSL modem to the Internet.

4 Connect your computer to one of the four LAN ports on the Router using

a Category 5 twisted pair cable. Check that the corresponding LAN status LED on the Router lights.

You have now completed the hardware installation of your Router. Next you need to set up your computers so that they can make use of the Router to communicate with the Internet.

3Com recommends that you perform the initial Router configuration from a computer that is directly connected to one of the LAN ports.

If you configure the Router from a wireless computer, note that you may lose contact with the Router if you change the wireless configuration.

24 CHAPTER 2: HARDWARE INSTALLATION

To communicate wirelessly with your Router, your wireless NIC should be set as follows:

■ Encryption — none

■ Service Area Name/SSID — 3Com

■ Channel — 11

SETTING UP YOUR COMPUTERS

The Router has the ability to dynamically allocate network addresses to the computers on your network, using DHCP. However, your computers need to be configured correctly for this to take place. To change the configuration of your computers to allow this, follow the instructions in this chapter. If your computers are configured with fixed or static addresses and you do not wish to change this, then you should use the Discovery program on the Router CD-ROM to detect and configure your Router. Refer to Appendix A program.

for information on using the Discovery

Obtaining an IP Address Automatically

Windows 2000 If you are using a Windows 2000-based computer, use the following

Refer to the section below which relates to your operating system for details on how to obtain an IP address automatically.

procedure to change your TCP/IP settings:

1 From the Windows Start Menu, select Settings > Control Panel.

2 Double click on Network and Dial-Up Connections.

3 Double click on Local Area Connection.

4 Click on Properties.

5 A screen similar to Figure 6

TCP/IP and click on Properties.

should be displayed. Select Internet Protocol

26 CHAPTER 3: SETTING UP YOUR COMPUTERS

Figure 6 Local Area Properties Screen

6 Ensure that the options Obtain an IP Address automatically, and Obtain

DNS server address automatically are both selected as shown in Figure 7 Click OK.

Figure 7 Internet Protocol (TCP/IP) Properties Screen

7 Restart your computer.

Obtaining an IP Address Automatically 27

Windows XP If you are using a Windows XP computer, use the following procedure to

change your TCP/IP settings:

1 From the Windows Start menu, select Control Panel.

2 Click on Network and Internet Connections.

3 Click on the Network Connections icon.

4 Double click on LAN or High Speed Connection icon. A screen titled Local

Area Connection Status will appear.

5 Select Internet Protocol TCP/IP and click on Properties.

6 Ensure that the options Obtain an IP Address automatically, and Obtain

DNS servers automatically are both selected. Click OK.

7 Restart your computer.

Windows 95/98/ME If you are using a Windows 95/98/ME computer, use the following

procedure to change your TCP/IP settings:

1 From the Windows Start Menu, select Settings > Control Panel.

2 Double click on Network. Select the TCP/IP item for your network card

and click on Properties.

3 In the TCP/IP dialog, select the IP Address tab, and ensure that Obtain IP

address automatically is selected. Click OK.

Macintosh If you are using a Macintosh computer, use the following procedure to

change your TCP/IP settings:

1 From the desktop, select Apple Menu, Control Panels, and TCP/IP.

2 In the TCP/IP control panel, set Connect Via: to “Ethernet”.

3 In the TCP/IP control panel, set Configure: to “Using DHCP Server.”

4 Close the TCP/IP dialog box, and save your changes.

5 Restart your computer.

28 CHAPTER 3: SETTING UP YOUR COMPUTERS

Disabling PPPoE and PPTP Client Software

If you have PPPoE or PPTP client software installed on your computer, you will need to disable it. To do this:

1 From the Windows Start menu, select Settings > Control Panel.

2 Double click on Internet Options.

3 Select the Connections Tab. A screen similar to Figure 8

displayed.

4 Select the Never Dial a Connection option.

Figure 8 Internet Properties Screen

should be

Disabling Web Proxy

You may wish to remove the PPPoE client software from your computer to free resources, as it is not required for use with the Router.

Ensure that you do not have a web proxy enabled on your computer.

Go to the Control Panel and click on Internet Options. Select the Connections tab and click LAN Settings at the bottom. Make sure that the Use Proxy Server option is unchecked.

RUNNING THE SETUP WIZARD

Accessing the Wizard

The Router setup program is Web-based, which means that it is accessed through your Web browser (Netscape Navigator 4.7 or higher, Internet Explorer 5.0 or higher, or Mozilla 1.2.1 or higher).

To use the Setup Wizard:

1 Ensure that you have at least one computer connected to the Router.

Refer to Chapter 2

2 Launch your Web browser on the computer.

3 Enter the following URL in the location or address field of your browser:

http://192.168.1.1 (Figure 9

Figure 9 Web Browser Location Field (Factory Default)

4 To log in as an administrator, enter the password (the default setting is

admin) in the System Password field and click Log in (Figure 10

for details on how to do this.

). The Login screen displays.

30 CHAPTER 4: RUNNING THE SETUP WIZARD

Figure 10 Router Login Screen

5 If the password is correct, the Country Selection screen will appear. Select

the country you wish to configure the Router for, then click Apply. (Figure 11

)

If your purchased your Router in the United States, you do not see this screen, as it is automatically set.

Figure 11 Country Selection Screen

+ 116 hidden pages