3com NBX Feature Codes Service Manual

NBX FEATURE CODES GUIDE:

FEATURES ACCESSIBLE BY BUTTONS, FEATURE CODES,

AND PAGING CODES

This guide describes NBX® features that are accessible on NBX telephones or on analog telephones that are connected to the NBX system through the Analog Terminal Card or the Analog Terminal Adapter. You can access NBX features using one or more of these methods:

■ Single-purpose telephone buttons, for instance, the Hold button.

These buttons cannot be reprogrammed.

■ Programmable telephone buttons that are set to default features at

the factory. Your administrator can change these settings.

■ Telephone buttons that you can program yourself

■ Feature code sequences

This guide focuses on the NBX feature code sequences and covers these topics:

FeatCode-EN Published: 02-2004

■ General Instructions

■ How to Enter a Feature Code

■ NBX Tones That You Hear on Analog Telephones

■ Feature Codes on the NBX System

For best results with feature codes, 3Com recommends that you read through this entire guide, including Tab le 1 code sequences in Tab le 2

, before you use the feature

This guide also covers:

■ Paging Codes on the NBX System

For a description of the user features on the NBX system, see the NBX Telephone Guide. Click the Phone Guide icon below any screen of

™

the NBX NetSet

utility.

2 NBX FEATURE CODES GUIDE: FEATURES ACCESSIBLE BY BUTTONS, FEATURE CODES, AND PAGING CODES

General Instructions

NBX Business

Telephone

The type of telephone that you are using governs how you access features on the NBX system. This section describes the kinds of telephones that are supported on the NBX system.

For a description of the tones that you hear when you use an analog telephone and implement NBX feature codes, see “

NBX Tones That You

Hear on Analog Telephones” later in this chapter.

■ Most of the features that are listed in Tab l e 2 are available on your

NBX Business Telephone on single-purpose buttons like Hold, Conference, Transfer, and Message, or on Access buttons that you

or your administrator can program.

■ Nevertheless, you can use feature codes if you like. On Models 1102,

2102, and 2102-IR, the top Access button directly below the Program button is programmed at the factory as the Feature button

for the NBX Business Telephone. On Model 3102, the top Access button in the left column of 9 buttons is programmed at the factory as the Feature button. (Your administrator can program another button as the Feature button.)

■ Ta bl e 2 lists the easiest method first (usually the single-purpose

button), followed by other ways to access a feature.

■ To read the NBX Telephone Guide for a description of all

single-purpose and programmable buttons on your NBX Business and Basic Telephones as well as complete descriptions of the features, click the Phone Guide icon below any screen of the NBX NetSet utility.

NBX Basic Telephone

■ Some of the features that are listed in Ta bl e 2 are already available in

single-purpose buttons on NBX Basic Telephones like Hold, Volume Control, Message, and the Scroll buttons that you use to search the

directories.

■ The NBX 2101 Basic Telephone has three programmable buttons that

are set (from left to right) at the factory to Feature, Call Toggle, and Transfer. On the NBX 3101 and 3101SP Basic Telephones, the first

two (from left to right) programmable buttons are line appearance buttons and the next two buttons are set to Feature and Transfer. Your administrator can change the programming on these buttons, although changing them might limit which NBX features you can use on your telephone.

General Instructions 3

■ For all other NBX features, use the preprogrammed Feature button

and the feature codes listed in Tab le 2

■ Ta bl e 2 lists the easiest method first, followed by other ways to access

a feature.

■ To read the NBX Telephone Guide for a description of all

single-purpose and programmable buttons on your NBX Basic Telephone as well as complete descriptions of the features, click the

Phone Guide icon below any screen of the NBX NetSet utility.

Analog Telephones on the NBX System

■ In Ta bl e 1 and Tab le 2 , HF (“Hook”) means that, while you are on a

call, you press and release the hook switch once. The hook switch is the switch under the handset.

■ Follow these rules for the timing of the HF:

■ If you press and then release the hook switch too quickly, the

system ignores the signal.

■ If you press and then hold the hook switch for too long, the system

interprets that you have hung up and returns you to dial tone.

■ Therefore, press and hold the hook switch for approximately one

half second before you release it and move to the next step in the feature code sequence. The length of time that you hold it varies from one analog telephone manufacturer to another.

Exception: When you are using an analog telephone to make or receive a call over an analog telephone line that has the Call Waiting feature, use Feature Code + 260 (not HF) to signal the Central Office to switch to an incoming (waiting) call. See “

■ To read the NBX Telephone Guide for complete descriptions of the

Flash” in Tabl e 2 .

telephone features, click the Phone Guide icon below any screen of the NBX NetSet utility. Then use Ta bl e 2

to access the features using

your analog telephone.

4 NBX FEATURE CODES GUIDE: FEATURES ACCESSIBLE BY BUTTONS, FEATURE CODES, AND PAGING CODES

How to Enter a Feature Code

Use the general syntax in Tab le 1 to access NBX features, depending on the kind of telephone that you have.

Also read through the information for your telephone in “

General Instructions” in the previous section and through “NBX Tones That You Hear on Analog Telephones” in the next section for important

information.

Tab le 1 General Syntax for Using NBX Buttons and Feature Codes

NBX Business Telephone NBX Basic Telephone Analog Telephone on NBX System

1 Pick up the handset or press the

Speaker button.

2 Press the single-purpose button or

the Access button that is programmed for the feature.

1 Pick up the handset or press the

Speaker button.

2 Press the Feature button.

3 Dial the feature code and any

additional values as specified in

Ta bl e 2

4 Hang up when your call is

complete or you have activated the features that you want.

1 Pick up the handset.

2 Press the button that is

programmed for the feature.

1 Pick up the handset.

2 Press the Feature button.

3 Dial the feature code and any

additional values as specified in

Ta bl e 2

4 Hang up when your call is

complete or you have activated the features that you want.

1 Pick up the handset.

2 Press # (or HF # if you are on a

call), or both, plus any additional values as specified in Ta bl e 2

3 After each step, listen for the

appropriate tone as described in

NBX Tones That You Hear on

“ Analog Telephones” later in this

guide.

4 Hang up when your call is

complete or you have activated the features that you want.

NBX Tones That You

Hear on Analog

Telephones

Analog telephone only — If you make an error such as trying to add a

fifth party to a conference call or entering an invalid extension or invalid password, you hear the Error Tone, which is also known as the “fast busy” or congestion tone. Hang up and start the feature code sequence again.

As you use your analog telephone to receive voice mail and use the feature codes on the NBX system, you hear these tones:

■ Dial Tone — When you lift the receiver to place a call or begin using

one of the features, you hear the normal Dial Tone (except for the circumstance described in the next bulleted item).

■ New Messages Dial Tone — When your voice mailbox has either

new or unsaved messages and you pick up your handset, you hear the New Messages Dial Tone (a repeated short tone, also called the “stutter” tone) until you delete or save every message.

How to Enter a Feature Code 5

■ Feature Entry Tone — When you lift the handset and press # (or,

when you are already on a call, HF #) to begin using one of the features, you hear the Feature Entry Tone, which is a steady sound at a lower pitch than the normal dial tone. You must enter data, for instance, a feature code number, your password, or an extension, as specified in Ta bl e 2

■ Confirmation Tone — After certain steps, as when you add a party

to a conference call, you hear a short Confirmation Tone or “beep,” which confirms that you have completed the action.

■ Error Tone — On any telephone, you hear the “fast busy” tone, also

called the “congestion” tone, when no circuits are available. In addition, on analog telephones that are connected to the NBX system, you hear the “fast busy” tone if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password. Hang up and start the feature code sequence again.

■ Feature Active Ton e — Example: You activate one of the

“persistent” features, for instance, you lock your telephone, and then hang up. The next time that you pick up the handset on your analog telephone, you hear the Feature Active Tone. This pair of tones, a sound followed by a higher sound, is repeated to remind you that you have enabled one of these features:

■ Caller ID Restriction — All

■ Do Not Disturb

■ Forward All Calls to Voice Mail (that is, to your call coverage point)

■ Lock or Unlock Your Telephone

These four features are “persistent,” that is, each one remains active until you turn it off, as described in Ta bl e 2

If you forget which of the persistent features you have activated on your analog telephone, log in to NBX NetSet > User Information > Feature Settings. See the NBX Telephone Guide for information on how to log in to the NBX NetSet utility.

Exception: If you have activated one or more persistent features and your mailbox has messages, you hear the New Messages Dial Tone whenever you pick up the handset until you have deleted all messages.

6 NBX FEATURE CODES GUIDE: FEATURES ACCESSIBLE BY BUTTONS, FEATURE CODES, AND PAGING CODES

Feature Codes on the NBX System

Use the syntax and directions described in “How to Enter a

Feature Code” earlier in this guide and the instructions in Tab le 2 to

access most NBX features from any telephone on the NBX system. For many features, the table also includes the single-purpose buttons and the factory-default preprogrammed Access buttons for NBX telephones.

Analog telephone only — If you make an error such as trying to add a fifth party to a conference call or entering an invalid extension or invalid password, you hear the Error Tone, which is also known as the “fast busy” or congestion tone. Hang up and start the feature code sequence again.

Tab le 2 NBX Feature Access for Business, Basic, and Analog Telephones (Alphabetical by Feature or Task)

Feature NBX Business Phones NBX Basic Phones Analog Telephones

Account Codes

Track the next call that you make or receive from clients.

See your administrator for the account codes in use by your organization, or use your own account codes. The Call Reports application tracks the calls.

Feature + 888 + account code + # + telephone number

On an NBX Business Telephone, you can use this code sequence:

■ Before you make a call

■ OR

■ During a call that you

make or receive

Feature + 888 + account code + # + telephone number

On an NBX Basic Telephone, you can use this code sequence:

■ Before you make a call

■ OR

■ During a call that you

make or receive

(Feature Entry Tone) + 888 (Feature Entry Tone) + account code + # (Confirmation Tone) + telephone number

On an analog telephone, you can use this code sequence only before you make the call.

NOTE: Cannot be used for incoming calls to analog telephones.

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