3com NBX Basic Telephone Service Manual

NBX® Basic Telephone

Quick Reference Guide

This guide assumes that the access buttons on your NBX Basic Telephone have these default settings, left to right: NBX 2101 — Feature, Call Toggle, Tran sfer NBX 3101 — Line1, Line2, Feature, Transfer Your administrator can change the settings of these buttons, although doing so limits the features that you can use.

Put a Call on Hold

While you are on a call, press Hold (2101) or (3101). The display icon or button light for line 1 or line 2 blinks. To return to the call, press Call Toggle (2101) or the line button (3101).

Transfer a Call

1. While you are on a call, press Transfer.

2. When you hear the dial tone, dial the number to which you want to transfer the call.

3. As soon as you hear ringing, press Tra ns fe r (for a blind transfer), or wait until the recipient answers, announce the call, press Tra ns fe r, and then hang up.

Make a Conference Call

1. Place or receive a call. Two parties are now on the call.

2. While you are on the first call, press Feature + 430.

3. Listen for the dial tone. Dial the third party, wait for that party to answer, and press Feature + 430 again.

4. Optionally, repeat steps 2 and 3 to add a fourth party.

 At least one party must be internal. The conference ends

when the last internal party hangs up.

 To place your part of a conference call on hold, press

Hold or . The other parties can talk to each other, but they cannot hear you. (Music on Hold is not played.)

 To transfer a conference call, see Transfer a Call.  To drop the last person whom you added to the

conference (for instance, if the called party’s telephone is answered by someone else), press Feature + 431.

Adjust the Volume

 Handset — Lift the handset, listen to the dial tone,

and repeatedly press the louder or softer button.

 Speaker (3101SP only) — Press , listen to the dial

tone or your caller’s voice, and repeatedly press the louder or softer button.

 Ringer — While the telephone is ringing, repeatedly

press the louder or softer button.

Set or Change Your Speed Dials, Call Coverage Point, Call Pickup, and Phone Lock

See the NBX Telephone Guide or NBX NetSet™ Help.

Create Labels for Your Telephone

Forward Incoming Calls Directly to Voice Mail

(Calls ring once and go to your call coverage point.)

Pick up the handset and press Feature + 440. The display shows FWD. All incoming calls ring once and are forwarded to your call coverage point. To turn the feature off, lift the handset and press Feature + 440 again.

Do Not Disturb

(Calls go immediately to your call coverage point.)

Pick up the handset and press Feature + 446. All calls go directly to your call coverage point without ringing on your telephone. The display indicates that the feature is active. To turn the feature off, pick up the handset and press

Feature + 446 again.

Park a Call

1. While you are on a call, press Feature + 444.

2. Dial one of the extensions reserved for Call Park. Factoryinstalled Call Park ranges:

NBX 100 SuperStack 3 NBX

601–609 6000–6099

 Ask your administrator if your system has a different

range of Call Park extensions.

 The call is parked until someone retrieves it, the caller

hangs up, or the Call Park timer expires.

 If the extension you chose is busy or if the Call Park timer

expires, the call returns to your telephone. Press Feature + 444 again and try another extension.

Retrieve a Parked Call

Dial the Call Park extension where the call was parked.

Dial from the Telephone Display Panel

1. Pick up the handset.

2. Press one of the up or down scroll buttons,

2101 or 3101 to view the menu of choices.

3. Scroll up or down to the list that you want: Call Logs (Missed Calls, Answered Calls, Dialed Calls), Directory, Personal Speed Dials, or System Speed Dials.

4. Press one of the buttons below the display:

Slct — To select the list that you want to see. Back — To return to the previous menu. Exit — To leave the display panel menus.

5. Repeat steps 3 and 4 until you see the name or number that you want. Then press Slct to dial the number.

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02-2004

NBX® Voice Mail* (Basic Telephone)

Quick Reference Guide

* If your system uses another voice messaging application, follow the instructions for your application.

Initialize Your Voice Mailbox

1. Pick up the handset and press MSG or .

2. The voice prompts guide you through the steps to initialize your mailbox.

Access Your Messages (Log In to Your Mail Box) from Your NBX Telephone

1. Pick up the handset and press MSG or .

2. Enter your password and press #.

Access Your Messages (Log In to Your Mail Box) from Any Internal NBX Telephone

1. Pick up the handset and press MSG or .

2. At the password prompt, press *.

3. At the prompt, enter your extension number.

4. Enter your password and press #.

Access Your Messages (Log In to Your Mail Box) from an External Telephone

If you can dial your telephone extension directly:

Press * during your greeting. At the prompts, enter your extension and password, and press #.

If you dial your main telephone number:

 If the Automated Attendant answers, press * *

during the greeting. At the prompts, enter your extension and password, and press #.

 If the receptionist answers, ask to be transferred to your

voice mail. Press * during your greeting. At the prompts, enter your extension and password and press #.

Forward a Message

1. While you are listening to the message, press 5.

2. After the tone, record an introductory message. When you are finished, press #, OR press # immediately without recording a message.

3. At the prompt, press 1 to begin to forward the message.

4. Dial an extension, a voice mail group number, or a personal or system speed dial ID number.

5. Press # after each destination number. Add as many destinations as you want.

6. After the last destination number and its #, press #. The system sends your message.

may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks and NBX NetSet is a trademark of 3Com Corporation. Other brand and product names may be registered trademarks or trademarks of their respective holders.

Message Playback Options

While you listen to a message, select one of these options:

Press

to listen to the first message or to repeat the

current message

abc

to save the current message.

def

to delete the current message.

to reply to the sender of the current message, if

ghi

the sender is internal.

jkl

to forward the current message.

mno

to hear date, time, and sender information.

pqrs

to move back 5 seconds in the current message.

tuv

to pause the current message for 20 seconds.

wxyz

to move forward 5 seconds in the current mes-

sage.

to move to the next message.

to return to the main menu.

Mailbox Options

1. Pick up the handset and press MSG or .

2. At the prompt, enter your password and press #.

3. Press 9 and select one of these options:

Press

For more information about these and additional NBX Basic Telephone features, see the NBX Telephone Guide on any screen in the NBX NetSet utility.

to change your name announcement or per-

sonal greeting.

abc

to change your password.

def

to create or edit group lists.

to enable, disable, or change settings for the

ghi

Off-site Notification feature.