3COM NBX 3101SP User Manual

NBX

NBX Networked Telephony Solutions

System Release 6.0

Basic Telephone Guide

Part Number 900-0336-01 Published July 2006

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

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UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any

2.101(a) and as

CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 10 Conventions 10 Documentation 11

Comments on the Documentation 11

1 GETTING STARTED

Setting Up Your Password and Voice Mail for the First Time 13 NBX NetSet Utility 15

Starting the NBX NetSet Utility 16 Navigating the NBX NetSet Utility 17 Setting Your Accessibility Options 17

Quick Reference Guide 17

2 3COM 3101 AND 3101SP BASIC TELEPHONES

Telephone Buttons and Controls 19 Programmable Access Buttons 22 Status Lights for System Appearance Buttons 23

3 3COM 2101 BASIC TELEPHONE

Telephone Buttons and Controls 25 Programmable Access Buttons 27 Status Icons 28

4 NBX MESSAGING

NBX Messaging Components 29

Important Considerations 29

Changing Your Password 30

Security Tips 31

Changing Your Name Announcement and Personal Greetings 31

Listening to NBX Messages 32

Message Indicators 32 Listening from Your Computer 33 Listening from Your 3Com Telephone 33 Listening from Any Internal 3Com Telephone 33 Listening from an External Location 33 Managing Your Messages 34

Information About Your Messages 34 Replying to a Message 35 Forwarding a Message 35 Creating and Sending a Message 36 Using Voice Mail Group Lists 37

Viewing System Groups 37

Creating Personal Groups 37

Modifying or Deleting Personal Groups 39 Marking a Message as Private or Urgent 40 Other Ways to Manage Your Voice Mail Messages 41 Other Kinds of Mailboxes 41

Greeting-Only Mailbox 41

Phantom Mailbox 42

Group Mailbox 42

5 STANDARD FEATURES

Answering a Call 45

Caller ID 46

Answering a Second Call 46 Using the 3Com Telephone Display Panel 47

Tips on Using the Lists 48 Dialing a Call 49

An Internal Call 49

An External Call 49

Redialing a Call 50 Forwarding Incoming Calls 50

Call Coverage Points 50

Condition to Forward Calls 50

Setting Call Forward from the Telephone 51

Setting Call Forward from the NBX NetSet Utility 53

Call Forward Precedence 55

Putting a Call on Hold 56

Dialing Another Call 57 More Than One Call 57

Transferring a Call 58

Announced (Screened) Transfer 59

Blind Transfer 59 Direct Mail Transfer 60 Establishing a Conference Call 60

Disconnecting the Last Person That You Called 61

More About Conference Calls 62 Using Camp On 62

Initiating Camp On With Call Transfer 63

Initiating Direct

Camp On 64

More About

Camp On 64 Using Automatic Callback 66

Initiating Automatic Callback 66

More About Automatic Callback 67 Setting the Volume 68

6 PERSONALIZING YOUR TELEPHONE

Guidelines About Features on NBX Telephones 69 Ringer Tones 70 User Button Mapping 70

Button Mapping Notes 75 Speed Dials 76

Personal Speed Dials 76

System-wide Speed Dials 78

Special Case: One-Touch Speed Dials 78

Printing Speed Dial Lists 79

Printing Labels 79 Off-Site Notification 80

Managing Off-site Notification Using the Telephone 84 Do Not Disturb 85 Preventing Unauthorized Use of Your Telephone 86

Telephone Locking 86

Call Permissions 87 Class of Service Override 87 Using a Headset 88

General Headset Instructions 88

Returning to the Headset After a Long Delay 89

7 GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail 92 Account (Billing) Codes 92 Caller ID 93

Internal and External Caller ID 93

Calling Line Identity Restriction (CLIR) 93 Call Pickup 95

Directed Call Pickup on a Specific Telephone 95

Group Call Pickup 95 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 95

Automatic Call Distribution 96

Hunt Groups 99

Calling Groups 101

Group Membership 102 Supervisory Monitoring 102

Agent Role for 3Com Entry and Analog Telephones 102

Supervisory Monitoring Terminology 102

Monitor 103

Whisper 104

Barge-In 104

Change Agent 105

Call Privacy 105

More About Supervisory Monitoring 106 WhisperPage 107

Starting a WhisperPage Session 108

More About WhisperPage 109 Call Park 109 Paging 110

Paging the System 111

Paging Zones 111 Configurable Operators 112

How Configurable Operators Work 112 Configuring the Operators 113

Using Message Waiting Indicator to Telephone 114

Sending an MWI Message 114 Retrieving an MWI Message 114 Deleting MWI Messages 115 Cancelling an MWI Message 115

Dialing a Call to a Remote Office 116

Using Unique Extensions 116

Using Site Codes 117 Bridged Extensions 118 Delayed Ringing 119 Using Pulse Dialing 119 Additional Applications 121

8 FEATURE CODES

NBX Tones 123 Feature Codes with 3Com Telephones 124

3Com Basic Telephone 125 Using Feature Codes 125

9 3COM 3105 AND 1105 ATTENDANT CONSOLES

3Com Attendant Console 130

Access Buttons 130

Feature Buttons 130

Attendant Console Labels 133 Opening the 3105 Attendant Console Label Cover 133 Complement Attendant Software 134

Managing Calls 136

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 137 Attaching and Adjusting the Articulating Support Bracket 139 Attaching and Adjusting the Fixed Support Bracket 141

Low-Profile and High-Profile Positions 141

Wall-Mount Position 142

Security Wall-Mount Bracket 143 Moving Your Telephone 143 Swapping Telephones 143 Cleaning Your Telephone 143 Troubleshooting Problems 143

INDEX

ABOUT THIS GUIDE

This guide is intended for anyone using:

■ 3Com

■ 3Com Attendant Consoles

■ NBX Complement Attendant Software.

It includes information about using the NBX Voice Mail system and the NBX

Devices documented in this guide include:

Basic Telephones

NetSet™ administration utility for personal telephone settings.

■ Telephones

■ 3Com 3101 Basic Telephone

■ 3Com 3101SP Basic Telephone

■ 3Com 2101 Basic Telephone

■ Attendant Consoles

■ 3Com 3105 Attendant Console

■ 3Com 1105 Attendant Console

■ NBX Complement Attendant Software

If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions

in the release notes.

Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book. See the NBX NetSet Utility.

NBX Feature Codes Guide for Analog Telephones in the

10 ABOUT THIS GUIDE

How to Use

Ta bl e 1 shows where to look for specific information in this guide.

This Guide

Ta bl e 1 Where to Find Information

If you are looking for information about Turn to

How to get started with your new telephone Chapter 1 The 3Com 3101 and 3101SP Basic Telephones Chapter 2 The 3Com 2101 Basic Telephone Chapter 3 NBX Voice Messaging features Chapter 4 Using standard telephone features Chapter 5 Personalizing your telephone Chapter 6 Enhanced system features Chapter 7 Feature codes Chapter 8 The Attendant Console and Complement Attendant Software Chapter 9 Telephone maintenance and troubleshooting information Appendix A References to all topics in this book Index

Conventions Ta bl e 2 defines some commonly used words and phrases in this guide.

Ta bl e 2 Common Terms

Term Definition

Auto Attendant The set of voice prompts that answers incoming calls and

Administrator The person who is responsible for maintaining your

Receptionist The person who answers the majority of incoming

User A person who has a single 3Com Telephone or an

describes actions that a caller or user can take to access individual services.

3Com Networked Telephony Solution.

telephone calls. In some business environments, this person may be a switchboard operator.

analog telephone connected to the NBX system through an ATC card or the single-port ATA device.

Documentation 11

Ta bl e 3 lists conventions that are used throughout this guide.

Ta bl e 3 Icons

Icon Type Description

Information note Information that describes important features

Caution Information that alerts you to potential loss of

Warning Information that alerts you to potential

or instructions.

data or potential damage to an application, system, device, or network.

personal injury.

Documentation The documentation set for 3Com NBX Networked Telephony Solutions is

designed to help NBX telephone users, installers, and administrators maximize the full potential of the system.

The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.

Comments on the

Documentation

When you log in to the NBX NetSet utility as a user, you can go to the

Resources menu and view the PDF versions of the NBX Quick Reference Guide, NBX

the link on its associated tab page.

The NBX NetSet utility also includes a searchable Help system with Help buttons on each page.

An administrator who logs in can also see the NBX Installation Guide and the NBX

Your suggestions are important to us. They help us to make the NBX documentation more useful to you.

Please send your e-mail comments about this guide or any of the 3Com

Voice_TechComm_Comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front or back page)

Telephone Guide and NBX Feature Codes Guide by clicking

Administrator’s Guide.

NBX documentation and Help systems to:

12 ABOUT THIS GUIDE

■ Page number

As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

GETTING STARTED

As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.

This chapter covers these topics:

■ Setting Up Your Password and Voice Mail for the First Time

■ NBX NetSet Utility

■ Quick Reference Guide

For how to access NBX® features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet™ utility.

For how to set your NBX NetSet utility password and access NBX features from a third-party, SIP-based, IP telephone, see the NBX Feature Codes Guide for SIP Telephones.

Setting Up Your Password and Voice

Mail

for

the First Time

The procedure by which you set up your password and voice mailbox for the first time depends on:

■ The kind of telephone that you have

■ The kind of voice messaging system on your NBX system. Ask your

administrator what kind of voice messaging is active on your system.

Ta bl e 4 describes how to set up your first password.

For details on tones and feature codes, see Chapter 8. For details on tones and feature codes on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility.

14 CHAPTER 1: GETTING STARTED

Ta bl e 4 Setting Your NBX NetSet Utility and NBX Messaging Password

Feature 3Com Phones Analog Phones Password — Set Initially If your system uses NBX Messaging, follow the NBX

voice prompts to set your NBX password (which is the same for the NBX NetSet utility and voice messaging) OR use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging

, use this code sequence

to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

For all voice messaging systems:

■ Use only 4- to 10-digit numbers

■ Do not use letters, *, or # as part of your password.

Message button and

follow the voice prompts

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + new password + # + repeat your new password + #

500 ** and follow the

voice prompts

OR, for systems that do not use NBX Messaging:

(Feature Entry Tone) + 434 (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone)

Password — Change If your system uses NBX Messaging, follow the NBX

voice prompts to change your NBX password (which changes your NBX NetSet utility password, because they are the same) OR use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging

, use this code sequence

Message button

+ old password + # + 9 + 2 + follow the prompts

500 **

+ extension number + old password + # + 9 + 2 + follow the prompts

to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application.

For all voice messaging systems:

If you forget your password, the administrator can reset it to your extension. Then use this code (for applications other than NBX Messaging) or the NBX voice prompts to change it.

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + old password + # + new password + # + repeat your new password

OR, for systems that do not use NBX Messaging:

(Feature Entry Tone) + 434 (Feature Entry Tone) + old password + # (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone)

NBX NetSet Utility 15

Table 4 Setting Your NBX NetSet Utility and NBX Messaging Password (continued)

Feature 3Com Phones Analog Phones Password — Set Initially If your system uses NBX Messaging, follow the NBX

voice prompts to set your NBX password (which is the same for the NBX NetSet utility and voice messaging) OR use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging1, use this code sequence

to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

For all voice messaging systems:

■ Use only 4- to 10-digit numbers

■ Do not use letters, *, or # as part of your password.

Message button and

follow the voice prompts

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + new password + # + repeat your new password + #

500 ** and follow the

voice prompts

OR, for systems that do not use NBX Messaging:

(Feature Entry Tone) + 434 (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone)

Exception: If you are using a third-party, SIP-based, IP

telephone on the NBX system, refer to the NBX Codes Guide for SIP Telephones for how to set and change the NBX NetSet utility password.

Feature

After you have set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox.

Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.

At any time you can change these greetings or record more than one personal greeting and choose which one is active. See

Name Announcement and Personal Greetings” in Chapter 4.

NBX NetSet Utility The NBX NetSet utility has two interfaces:

■ Administrator — Your administrator logs in with a special password

and uses the NBX NetSet utility to manage and configure system-wide telephone settings and many of the settings for your telephone.

“Changing Your

16 CHAPTER 1: GETTING STARTED

■ User — As a telephone user, you log in to the NBX NetSet utility with

See Chapter 5, Chapter 6, and Chapter 7 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility. See

If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.

your own system ID (your extension) and password to:

■ View and change your telephone’s personal settings, such as speed

dials, ringer tone, accessibility options, and specify where you want your calls to go when you cannot answer them (your call coverage points).

■ Listen to and delete your voice messages from your computer as an

alternative to managing calls on your telephone.

■ View your call permissions, certain current feature settings, and the

internal user directory to call other users on your system.

■ Log in to and out of one or all ACD groups, hunt groups, and

calling groups of which your telephone is a member.

Chapter 4 for voice messaging features.

Starting the NBX

NetSet

Utility

To use the NBX NetSet utility, you need a computer that is connected to your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility:

1 Ask your administrator for the IP address (or DNS host name) for your

NBX system. In the web browser on your computer (Microsoft Internet Explorer version 5.5 or later is optimal), enter the IP address (or DNS host name) in the Address field, and then press Enter. The NBX NetSet utility login screen appears.

You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See

Tab le 4 earlier in this chapter.

2 Click User to log in as a user. The password dialog box appears. 3 Type your NBX NetSet utility user identification (always your 3-digit or

4-digit telephone extension) and your

NBX NetSet utility password, and

then click OK.

Quick Reference Guide 17

Navigating the NBX

NetSet Utility

Setting Your

Accessibility Options

Quick Reference Guide

Once you log in to the NBX NetSet utility, you can easily locate the information you need to use your NBX telephone features. Start by clicking the category you want in the left-hand column. Tabs indicating the specific topics for this category appear at the top of the NBX NetSet window. To display a particular topic, click its associated tab.

You can also quickly access any of the frequently used topics from the Favorites menu. Simply select an item from the drop-down list to go to the selected topic. (If your browser does not support JavaScript, click the Go button after selecting an item.)

To change your NBX telephone’s settings for accessibility and to choose the format for your NBX NetSet utility online Help, log in to the NBX NetSet utility and go to Accessibility > Accessibility Options. After selecting your preferences, click Apply to save your changes.

To open and print a copy of the Quick Reference Guide for the most frequently used features on your telephone:

1 Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility”

earlier in this chapter.

2 Go to Resources > Telephone Quick Reference and click the

Telephone Quick Reference link. The quick reference guide that

pertains to your telephone appears. Adobe Acrobat Reader 5.0 or higher is required to view the file. Adobe Acrobat Reader is available free from the Adobe Web site:

www.adobe.com

18 CHAPTER 1: GETTING STARTED

3COM 3101 AND 3101SP

ASIC TELEPHONES

This chapter describes the buttons, controls, and features on the 3Com® 3101 and 3101SP Basic Telephones.

The chapter covers these topics:

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Lights for System Appearance Buttons

For how these features work on an analog telephone that is connected to the NBX® system, see the NBX Feature Codes Guide for Analog

Telephones, which you can access by going to Resources > Features Codes Guide in the NBX NetSet™ utility.

The 3Com 3101 Basic Telephone (3C10401A) does not include a microphone, which means it does not support speaker phone operation. The 3Com 3101SP Basic Telephone (3C10410SPKRA) has a microphone and supports speaker phone operation. All other features operate the same on the two telephones.

Telephone Buttons and Controls

Figure 1 shows the buttons and controls on the 3Com 3101SP Basic

Telephone. The 3Com 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones.

20 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

Figure 1 3Com 3101SP Basic Telephone

1 Soft buttons — Allow you to select items that are displayed in the

telephone display panel.See “Using the 3Com Telephone Display Panel” in Chapter 5. The buttons, from left to right, are:

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit (leaves the display panel menus)

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.

3 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■ Logs of your recent missed, answered, and dialed calls

■ A directory of people’s names in your organization

■ Personal speed dial numbers

Telephone Buttons and Controls 21

■ System-wide speed dial numbers

■ Call forward setting for all calls

4 Scroll buttons (Up, Down, Left, Right, Center) — Allow you to scroll

through the items in the telephone display panel. See “Using the 3Com

Telephone Display Panel” in Chapter 5. The left, right, and center buttons

are reserved for future use.

5 Message button — Accesses your voice mail messages through the

NBX Messaging system. See “Listening to NBX Messages” in Chapter 4.

6 Hold button — Places a caller on hold. See “Putting a Call on Hold” in

Chapter 5.

7 Label area for Access buttons — You can use the NBX NetSet utility to

create a new label if you change any button mappings.

8 Microphone (3101SP only) — Activated when the telephone is in

speaker phone mode, that is, after you press the (speaker) button. For best results, keep the area around the microphone free of obstructions. To minimize the effects of background noise, the microphone is directional; it performs best when you are directly in front of the telephone.

9 Programmable Access buttons — Allow you and your administrator to

assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons” later in this chapter.

10 Speaker button (3101SP only) — Enables you to use the speaker

phone feature. Press the button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker off and resume the conversation, pick up the handset.

The 3Com 3101SP Basic Telephone includes a microphone and supports speaker phone operation. The 3Com 3101 Basic Telephone does not support speaker phone operation and it does not have a

button.

11 Telephone key pad 12 Volume down — Lowers the volume of the ringer, the speaker, or the

handset. See “Setting the Volume” in Chapter 5.

13 Mute button — Enables you to prevent callers from hearing what you

are saying during a telephone call, although you can still hear them. Press the

button to turn off the telephone’s mouthpiece when you are using the handset or the microphone (3101SP only) when your telephone is in speaker phone mode. To turn off the Mute feature, press the button again. The indicator lamp is lit when the Mute feature is enabled.

22 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

14 Volume up — Raises the volume of the ringer, the speaker, or the

handset. See “Setting the Volume” in Chapter 5

15 Speaker 16 Handset

Programmable Access B

uttons

Figure 2 displays the Access buttons on the 3Com 3101 and 3101SP

Basic Telephones. By default, the functions assigned to these buttons are set by your administrator. If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to Telephone Programming > Button Mapping to view or change the current features on your telephone’s buttons. See

“User Button Mapping” in Chapter 6.

You can also set buttons to one-touch speed dials. To view or change the current speed dials on your telephone’s buttons (button mappings), go to Directory > One-Touch Speed Dial in the NBX NetSet utility. See

“Special Case: One-Touch Speed Dials” in Chapter 6.

Figure 2 Access Buttons

3Com 3101SP (3C10401SPKRA)

3Com 3101 (3C10401A)

Access buttons have these default settings:

1 System Appearance button. 2 System Appearance button. 3 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. See

“Using Feature

Status Lights for System Appearance Buttons 23

Codes” in Chapter 8 for a list of features and codes and how to use

them.

4 Transfer button — Sends the currently active call to another telephone.

The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for your Access buttons.

Status Lights for System Appearance Buttons

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status. See

Ta bl e 5 Status Indicator Lights for System Appearance Buttons

If the light is The line is

Off Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold

Ta bl e 5.

24 CHAPTER 2: 3COM 3101 AND 3101SP BASIC TELEPHONES

3COM 2101 BASIC TELEPHONE

This chapter describes the buttons, controls, and features that are specific to the 3Com® 2101 Bas

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Icons

For how these features work on an analog telephone that is connected to the NBX® system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet™ Utility.

ic Telephone. It covers these topics:

Telephone Buttons and Controls

Figure 3 shows the buttons and controls on the 3Com 2101 Basic

Telephone.

26 CHAPTER 3: 3COM 2101 BASIC TELEPHONE

Figure 3 3Com 2101 Basic Telephone

The 3Com 2101 Basic Telephone has these features:

1 Handset 2 Hook switch (under the handset) — Pressing and releasing the hook

switch gives you a dial tone. This feature is used with Call Park. See

“Call

Park” in Chapter 7.

3 Display panel — Displays telephone status messages (see Ta bl e 6),

Caller ID, Locked Telephone, and other feature information (if enabled), and the number of messages in your voice mail mailbox. You can also use it to view these items:

■ Logs of your recent missed, answered, and dialed calls

■ A directory of people’s names in your organization

■ Personal speed dial numbers

■ System-wide speed dial numbers

■ Call forward setting for all calls

Programmable Access Buttons 27

4 Soft buttons — Allow you to select items that are displayed in the

telephone display panel. See “Dialing a Call” in Chapter 5. The buttons, from left to right, are:

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit (leaves the display panel menus)

5 Scroll buttons — Allow you to scroll through the items in the telephone

display panel. See “Using the 3Com Telephone Display Panel” in

Chapter 5.

6 MSG (Message) button — Accesses your voice mail messages through

the NBX Messaging system. See “Listening to NBX Messages” in

Chapter 4.

7 Telephone key pad 8 Volume control buttons — Raise or lower the volume of the ringer, the

handset, or the headset. See “Setting the Volume” in Chapter 5.

9 Hold button — Places a caller on hold. See “Putting a Call on Hold” in

Chapter 5.

Programmable Access Buttons

10 Transfer button — (factory default setting) Sends the currently active

call to another telephone. See “Programmable Access Buttons” later in this chapter.

11 Call Toggle button — (factory default setting) Similar to a Hold button,

enables you to switch between two calls. See “Programmable Access

Buttons” later in this chapter.

12 Feature button — (factory default setting) See “Programmable Access

Buttons” later in this chapter.

The 3Com 2101 Basic Telephone has three programmable Access buttons. The factory-default settings for these buttons are (from left to right):

■ Feature — Allows you to access features that are not directly

assigned to an Access button on your telephone. See

“Using Feature Codes” in Chapter 8 for a list of features and codes and how to use

them.

■ Call Toggle — Available only on the 3Com 2101 Basic Telephone. Use

this button to manage two telephone calls at the same time. See

“Answering a Call” in Chapter 5.

28 CHAPTER 3: 3COM 2101 BASIC TELEPHONE

■ Transfer — Sends the currently active call to another telephone. See

“Transferring a Call” in Chapter 5.

If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to Telephone Programming > Button Mapping to view or change the current features on your telephone’s buttons. See

“User Button Mapping”

in Chapter 6. However, changing the settings for the Feature or Call Toggle buttons greatly reduces your ability to use some of the NBX system features.

Status Icons Your 3Com 2101 Basic Telephone allows you to use two telephone lines

at the same time.

On the display panel, the behavior of the telephone icon next to the number 1 (for Line 1) on the first row, or 2 (for Line 2) on the second row, indicates the status of the lines. See

Ta bl e 6 Status Indicator Behavior for the Telephone Icons in the Display Panel

Ta bl e 6.

If the telephone icon is The line is

Not displayed Available for use Steady In use Blinking quickly Ringing Blinking slowly On hold

NBX MESSAGING

This chapter describes the NBX® Networked Telephony Solutions voice messaging features. It covers these topics:

■ NBX Messaging Components

■ Changing Your Password

■ Changing Your Name Announcement and Personal Greetings

■ Listening to NBX Messages

■ Replying to a Message

■ Forwarding a Message

■ Creating and Sending a Message

■ Using Voice Mail Group Lists

■ Marking a Message as Private or Urgent

NBX Messaging Components

Important

Considerations

■ Other Ways to Manage Your Voice Mail Messages

■ Other Kinds of Mailboxes

A key component of the NBX Networked Telephony Solutions is the

Messaging system, which includes voice mail, off-site notification,

NBX and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone.

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.

■ The steps are the same for initially setting up the name

announcement, personal greetings, and passwords for personal,

30 CHAPTER 4: NBX MESSAGING

■ For changes to passwords and greetings, see “Changing Your

■ The default setting for the maximum length of each voice mail

■ Use the Off-Site Notification feature if you want the NBX system to

■ With a touch-tone telephone, you are able to bypass system messages

greeting-only, and phantom mailboxes. See “Setting Up Your

Password and Voice Mail for the First Time” in Chapter 1 for details.

(Your administrator creates group mailboxes and their passwords.)

Password” and “Changing Your Name Announcement and Personal Greetings” later in this chapter.

message on the system is 5 minutes. Your administrator can configure your organization’s NBX Messaging system to receive and store voice

messages that are up to 10 minutes long.

mail

notify you when callers leave voice mail messages in your voice mailbox. See

“Off-Site Notification” in Chapter 6.

using option buttons if you are configuring passwords and greetings. However, you cannot bypass voice mail messages in this manner.

Changing Your Password

You use the same 4-digit to 10-digit password to log in to the NBX NetSet™ utility and to access your NBX voice mail. You can change this password with your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility.

To set up your password for the first time, see Tab le 4 and “NBX NetSet

Utility” in Chapter 1. Ta bl e 4 also describes how to change your

password.

If you forget your password, the administrator can set it to be your extension number. Then follow the instructions in

Ta bl e 4 in Chapter 1 to

change it to a more secure password. Also see “Security Tips” next.

If your NBX system uses a messaging system other than NBX Messaging:

■ Use the feature code method described in Tabl e 4 in Chapter 1 to set

and change the NBX NetSet utility password.

■ 3Com recommends that you use the same password for your voice

messaging system and for the NBX NetSet utility.

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