3COM NBX 3101, NBX 3102 User Manual

NBX® Telephone Guide

Telephones

■ NBX 3102 Business Telephone

■ NBX 2102 Business Telephone

■ NBX 2102-IR Business Telephone

http://www.3com.com/

PhG-EN 02-2004

■ NBX 1102 Business Telephone

■ NBX 3101 Basic Telephone

■ NBX 3101SP Basic Telephone

■ NBX 2101 Basic Telephone

Attendant Consoles

■ NBX 3105 Attendant Console

■ NBX 1105 Attendant Console

■ NBX Complement Attendant Software

Prelimina

3Com Corporation, 350 Campus Drive, Marlborough, MA 01752-3046

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If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, NBX, the 3Com logo, and SuperStack are registered trademarks of 3Com Corporation. NBX NetSet and pcXset are trademarks of 3Com Corporation.

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CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 9 Conventions 10 Documentation 11

Comments on the Documentation 11

1 GETTING STARTED

Setting Up Your Password and Voice Mail for the First Time 13 NBX NetSet Utility 15

Starting the NBX NetSet Utility 15 Navigation and Shortcut Icons in the NBX NetSet Utility 16

Quick Reference Guides 16

2 NBX 3102 BUSINESS TELEPHONE

Telephone Buttons and Controls 18 Programmable Access Buttons 21 Status Lights for System Appearance Buttons 22

3 NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Telephone Buttons and Controls 24 Programmable Access Buttons 27 Status Lights for System Appearance Buttons 28

4 NBX 3101 AND 3101SP BASIC TELEPHONES

Telephone Buttons and Controls 30 Programmable Access Buttons 32 Status Lights for System Appearance Buttons 33

5 NBX 2101 BASIC TELEPHONE

Telephone Buttons and Controls 36 Programmable Access Buttons 38 Status Icons 38

6 NBX MESSAGING

NBX Messaging Components 40

Important Considerations 40

Changing Your Password 41

Security Tips 41 Changing Your Name Announcement and Personal Greeting 42 Listening to NBX Messages 42

Message Indicators 43

LIstening from Your Computer 43

LIstening from Your NBX Telephone 44

Listening from Any Internal NBX Telephone 44

Listening from an External Location 44

Managing Your Messages 45

Information About Your Messages 45 Replying to a Message 46 Forwarding a Message 47 Creating and Sending a Message 48 Creating Personal Voice Mail Group Lists 49

Modifying or Deleting Groups 50 Marking a Message as Private or Urgent 51 Forwarding Incoming Calls to Your Call Coverage Point 51 Other Ways to Manage Your Voice Mail Messages 52 Other Kinds of Mailboxes 52

Greeting-Only Mailbox 52

Phantom Mailbox 53

Group Mailbox 53

7 STANDARD FEATURES

Answering a Call 56

Caller ID 56

Answering a Second Call 56 Using the NBX Telephone Display Panel 57

Tips on Using the Lists 58

More Ways to Dial a Call 59

An Internal Call 59 An External Call 59

Redialing a Call 60 Setting Your Call Coverage Point 60 Putting a Call on Hold 61

Dialing Another Call 61

More Than One Call 62 Transferring a Call 63

Announced (Screened) Transfer 64

Blind Transfer 64 Direct Mail Transfer 64 Establishing a Conference Call 65

Disconnecting the Last Person That You Called 66

More About Conference Calls 66 Setting the Volume 67

8 PERSONALIZING YOUR TELEPHONE

Guidelines About Features on NBX Telephones 70 Ringer Tones 70 Speed Dials 70

Personal Speed Dials 71

System-wide Speed Dials 72

Special Case: One-Touch Speed Dials 73

Printing Speed Dial Lists and Labels 74 Off-Site Notification 75 Do Not Disturb 78 Preventing Unauthorized Use of Your Telephone 79

Telephone Locking 80

Call Permissions 80 Class of Service Override 81 Using a Headset 82

With the NBX 3102 Business Telephone 82

General Headset Instructions 83

Returning to the Headset After a Long Delay 84 Palm Integration 84

9 GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail or Browser 86 Account (Billing) Codes 86 Caller ID 87

Internal and External Caller ID 87 Calling Line Identity Restriction (CLIR) 87

Call Pickup 88

Directed Call Pickup on a Specific Telephone 89 Group Call Pickup 89

Hunt Groups and Calling Groups 89

Hunt Groups 90 Calling Groups 92

Group Membership 92 Call Park 93 Paging 94 Dialing a Call to a Remote Office 95

Using Unique Extensions 95

Using Site Codes 96 Bridged Extensions 97 Delayed Ringing 97 Using Pulse Dialing 98

Using a Feature Code 98

Using a Mapped Button 98

Using a Personal Speed Dial 98 Additional Applications 99

10 NBX 3105 AND 1105 ATTENDANT CONSOLES

NBX Attendant Console 102

Access Buttons 102

Feature Buttons 102

Attendant Console Labels 105 Complement Attendant Software 106

Managing Calls 107

A TELEPHONE INSTALLATION AND MAINTENANCE

Connecting the Telephone 109 Installing the 3102 Telephone Label Plate 111 Attaching and Adjusting the 3101/3102/3105 Support Bracket 111

Attaching and Adjusting the 1102/2101/2102 Support Bracket 113

Low-Profile and High-Profile Positions 113 Wall-Mount Position 114

Security Wall-Mount Bracket 115 Opening the 3105 Attendant Console Label Cover 115 Moving Your Telephone 115 Swapping Telephones 115 Cleaning Your Telephone 116 Troubleshooting Problems 116

INDEX

ABOUT THIS GUIDE

This guide is intended for anyone using NBX® Telephones, NBX Attendant Consoles, or the NBX Complement Attendant Software. It includes information about using the NBX Voice Mail system and the NBX NetSet administration utility for personal telephone settings.

If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions

in the release notes.

Analog telephones connected through the Analog Terminal Card or the Analog Terminal Adapter can use most of the features described in this book. See the NBX Feature Codes Guide in the NBX NetSet utility.

™

How to Use This Guide

Ta bl e 1 shows where to look for specific information in this guide.

Tab le 1 Where to Find Information

If you are looking for information about Turn to

How to get started with your new telephone Chapter 1

The NBX 3102 Business Telephone Chapter 2

The NBX 1102, 2102, and 2102-IR Business Telephones Chapter 3

The NBX 3101 and 3101SP Basic Telephones Chapter 4

The NBX 2101 Basic Telephone Chapter 5

NBX Voice Messaging features Chapter 6

Using standard telephone features Chapter 7

Personalizing your telephone Chapter 8

Enhanced system features Chapter 9

The Attendant Console and Complement Attendant Software Chapter 10

Telephone maintenance and troubleshooting information Appendix A

References to all topics in this book Index

10 ABOUT THIS GUIDE

Conventions Ta bl e 2 defines some commonly used words and phrases in this guide.

Tab le 2 Common Terms

Term Definition

Auto Attendant The set of voice prompts that answers incoming calls and

describes actions that a caller or user can take to access individual services.

Administrator The person who is responsible for maintaining your

Receptionist The person who answers the majority of incoming

User A person who has a single NBX Business Telephone, an

3Com Networked Telephony Solution.

telephone calls. In some business environments, this person may be a switchboard operator.

NBX Basic Telephone, or an analog telephone connected to the NBX system through an ATC card or the single-port ATA device.

Ta bl e 3

lists conventions that are used throughout this guide.

Tab le 3 Icons

Icon Type Description

Information note Information that describes important features

or instructions.

Caution Information that alerts you to potential loss of

data or potential damage to an application, system, device, or network.

Warning Information that alerts you to potential

personal injury.

Documentation 11

Documentation The documentation set for 3Com NBX Networked Telephony Solutions is

designed to help NBX telephone users, installers, and administrators maximize the full potential of the system.

The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.

When you log in to the NBX NetSet utility as a user, you can view the PDF versions of the NBX Telephone Guide and NBX Feature Codes Guide by clicking the icons at the bottom of the screen. An administrator who logs in can also see the NBX Installation Guide and the NBX Administrator’s Guide. The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen.

Comments on the

Documentation

Your suggestions are important to us. They help us to make the NBX documentation more useful to you.

Please send your e-mail comments about this guide or any of the 3Com NBX documentation and Help systems to:

Voice_TechComm_Comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front or back page)

■ Page number

Example:

NBX Telephone Guide

Part Number PhG-EN

Page 25

As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

12 ABOUT THIS GUIDE

GETTING STARTED

As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.

This chapter covers these topics:

■ Setting Up Your Password and Voice Mail for the First Time

■ NBX NetSet Utility

■ Quick Reference Guides

For how to access NBX features from an analog telephone, set your password as described next and then see the NBX Feature Codes Guide in the NBX NetSet utility.

Setting Up Your Password and Voice Mail for the First Time

The procedure by which you set up your password and voice mailbox for the first time depends on:

■ The kind of telephone that you have

■ The kind of voice messaging system on your NBX system. Ask your

administrator what kind of voice messaging is active on your system.

Ta bl e 4

For details on tones and codes on analog telephones, see the NBX Feature Codes Guide in the NBX NetSet utility.

describes how to set up your first password.

14 CHAPTER 1: GETTING STARTED

Tab le 4 Setting Your NBX NetSet and NBX Messaging Password

Feature NBX Business Phones NBX Basic Phones Analog Telephones

Password — Set Initially

If your system uses NBX Messaging, follow the NBX voice

prompts to set your NBX password (which is the same for NBX NetSet

Msg button (1102, 2102, 2102-IR) or button (3102) and follow the voice prompts

Msg button (2101) or

button (3101 and

3101SP) and follow the voice prompts

500 ** and follow the voice prompts

and voice messaging) OR use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging, use this code

sequence to set your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

For all voice messaging systems:

■ Use only 4- to 10-digit numbers

■ Do not use letters, *, or # as part

of your password.

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + new password + # + repeat your new password + #

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + new password + # + repeat your new password + #

OR, for systems that do not use NBX Messaging:

(Feature Entry Tone) + 434 (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone)

Password — Change

If your system uses NBX Messaging, follow the NBX voice

prompts to change your NBX password (which changes your NBX NetSet password, because they are the same) OR use the NBX NetSet utility, described next.

If your system uses a voice messaging application other than NBX Messaging, use this code

sequence to change your password for the NBX NetSet utility. 3Com recommends that you use the same password for the NBX NetSet utility and your voice messaging application.

For all voice messaging systems:

■ If you forget your password, the

administrator can reset it to your extension. Then use this code (for applications other than NBX Messaging) or the NBX voice prompts to change it.

Msg button (1102, 2102, 2102-IR) or button (3102) + current password + # + 9 + 2 + follow the prompts

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + current password + # + new password + # + repeat your new password

Msg button (2101) or

button (3101 and

3101SP) + current password + # + 9 + 2 + follow the prompts

OR, for systems that do not use NBX Messaging:

Feature

+ 434 + current password + # + new password + # + repeat your new password

500 **

+ extension number + current password + # + 9 + 2 + follow the prompts

OR, for systems that do not use NBX Messaging:

(Feature Entry Tone) + 434 (Feature Entry Tone) + current password + # (Feature Entry Tone) + new password + # (Feature Entry Tone) + repeat your new password + # (Confirmation Tone)

NBX NetSet Utility 15

NBX NetSet Utility The NBX NetSet administration utility has two interfaces:

■ Administrator — Your administrator logs in with a special password

and uses the NBX NetSet utility to manage and configure system-wide

telephone settings and many of the settings for your telephone.

■ User — As a telephone user, you log in to the NBX NetSet utility with

your own system ID (your extension) and password to:

■ View and change your telephone’s personal settings, such as speed

dials, ringer tone, and specify where you want your calls to go when you cannot answer them (your call coverage point).

■ Listen to and delete your voice messages from your computer as an

alternative to managing calls on your telephone.

■ View your call permissions, certain current feature settings, and the

internal user directory to call other users on your system.

■ Log in to and out of one or all hunt groups and calling groups of

which your telephone is a member.

Starting the NBX

NetSet Utility

See Chapter 7

, Chapter 8, and Chapter 9 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility. See Chapter 6

for voice messaging features.

If your NBX system uses a messaging application other than NBX Messaging, off-site notification and other voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.

To use the NBX NetSet utility, you need a computer that is connected to your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility:

1 Ask your administrator for the IP (web) address for your NBX system. In

the web browser on your computer (Microsoft Internet Explorer version

5.5 or later is optimal), enter the IP address in the Address field, and then press Enter on your keyboard. The NBX NetSet login screen appears.

You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence. See Tab le 4

2 Click User to log in as a user. The password dialog box appears.

16 CHAPTER 1: GETTING STARTED

3 Type your NBX NetSet user identification (always your 3-digit or 4-digit

telephone extension) and your NBX NetSet password, and then click OK.

Navigation and

Shortcut Icons

in the NBX NetSet

Utility

The icons at the lower right of any Personal Settings window allow you or your administrator to navigate to the following features:

Tab le 5 Navigation Icons

Icon Action Where You Go

Back ■ For the User goes to the main NBX NetSet login dialog box

■ For the Administrator goes to the NBX NetSet main menu

window

Help Help for the fields and procedures related to the screen

Click the icons below the window to go directly to these features:

One-Touch Speed Dials

Off-Site Notification

Telephone Guide (this guide)

Quick Reference Guides

NBX Feature Codes Guide

To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone:

1 Log in to the NBX NetSet utility. See “

Starting the NBX NetSet Utility”

earlier in this chapter.

2 Click Telephone Quick Reference. The quick reference that pertains to

your telephone (Business, Basic, or analog) appears. Adobe Acrobat Reader 4.0 or higher is required to view the file. Adobe Acrobat Reader is available free from the Adobe Web site: www.adobe.com

NBX 3102

USINESS TELEPHONE

This chapter describes the buttons, controls, and features on the NBX 3102 Business Telephone. It covers these topics:

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Lights for System Appearance Buttons

For a description of the features on the NBX 1102, 2102, and 2102-IR Business Telephones, see Chapter 3

For a description of the features on the NBX 3101 and 3101SP Basic Telephones, see Chapter 4

For a description of the features on the NBX 2101 Basic Telephone, see

Chapter 5

For how these features work on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility.

18 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE

Telephone Buttons and Controls

Figure 1 shows the buttons and controls on the NBX 3102 Business

Telephone. The features are discussed after the picture.

Figure 1 NBX 3102 Business Telephone

1 Soft buttons — Allow you to select items that are displayed in the

telephone display panel. See “Using the NBX Telephone Display Panel”

Chapter 7

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit (leaves the display panel menus)

. The buttons, from left to right, are:

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.

Telephone Buttons and Controls 19

3 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■ Logs of your recent missed, answered, and dialed calls

■ A directory of people’s names in your organization

■ Personal speed dial numbers

■ System-wide speed dial numbers

4 Scroll buttons (Up, Down, Left, Right) — Allow you to scroll through

the items in the telephone display panel. See “Using the NBX Telephone

Display Panel” in Chapter 7. The left and right buttons are reserved for

future use.

5 Program button — Reserved for future use.

6 Programmable Access buttons — Allow you and your administrator to

assign features to specific buttons. See “Programmable Access Buttons” and “Status Lights for System Appearance Buttons”

later in this chapter.

7 Microphone (located on the side of the telephone) — Activated

when the telephone is in speaker phone mode, that is, after you press the Speaker button or the (Hands Free) button. For best results, keep the area around the microphone free of obstructions.

8 Label area for Access buttons

9 Telephone key pad

10 Hold button — Places a caller on hold. See “Putting a Call on Hold”

Chapter 7

11 Transfer button — Sends the currently active call to another telephone.

See “Transferring a Call”

in Chapter 7.

12 Conference button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call” in Chapter 7.

13 Redial button — Redials the last telephone number or extension that

you called. See “Redialing a Call”

in Chapter 7.

14 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

15 Forward to Voice Mail button — Directs all incoming calls, after one

ring, to your voice mail or to wherever you have specified in NBX NetSet

20 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE

> User Information > Call Forward. See “Forwarding Incoming Calls to

Your Call Coverage Point” in Chapter 6.

16 Message button

Messaging system. See “Listening to NBX Messages”

17 Hands Free button

without picking up the handset. To activate this feature, press the button before calls come in to your telephone. When the feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

An external call (a call from outside your NBX system) rings to your telephone as usual.

18 Headset connector — Located on the underside of the telephone, this

RJ-11 connector enables you to plug in a headset so that you can listen to calls and have your hands free. See “Using a Headset”

To enable the use of a connected headset, press the Headset button (by default, button 16 at the top of the right column of buttons).

19 Volume down — Lowers the volume of the ringer, the speaker, the

handset, or the headset. See “Setting the Volume”

20 Mute button

are saying during a telephone call, although you can still hear them. Press the button to turn off the telephone’s microphone when you are using the handset or headset, or when your telephone is in speaker phone mode. To turn off the Mute feature, press the button again.

— Accesses your voice mail messages through the NBX

in Chapter 6.

— Allows you to answer internal (intercom) calls

in Chapter 8.

in Chapter 7.

— Enables you to prevent callers from hearing what you

21 Volume up — Raises the volume of the ringer, the speaker, the handset,

or the headset. See “Setting the Volume”

22 Handset

in Chapter 7.

Programmable Access Buttons 21

Programmable Access Buttons

Figure 2 shows the 18 programmable Access buttons on the NBX 3102

Business Telephone. To view or change the current features on your telephone’s buttons (button mappings), click the Shortcut to One-Touch Speed Dials icon below any NBX NetSet utility screen. Click the Help button for instructions.

Figure 2 3102 Access Buttons

Access buttons have these default settings, which your administrator can change:

1 In most circumstances, your administrator designates these three system

appearance buttons as lines for incoming and outgoing calls.

2 Personal Speed Dial 1. See “Speed Dials”

in Chapter 8.

3 Personal Speed Dial 2

4 Personal Speed Dial 3

5 Call Park button — Allows you to place a call in a “holding pattern” so

that it can be retrieved from any other telephone on the system. See

“Call Park”

in Chapter 9.

6 Transfer to Voice Mail button — Sends a call directly to another user’s

voice mailbox. See “Direct Mail Transfer”

in Chapter 9.

7 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes and how to use them.

8 Release button — Disconnects calls. Useful when you use a telephone

headset. See “Using a Headset”

in Chapter 8.

22 CHAPTER 2: NBX 3102 BUSINESS TELEPHONE

9 Personal Speed Dial 4. See “Speed Dials” in Chapter 8.

10 Personal Speed Dial 5

11 Personal Speed Dial 6

12 Personal Speed Dial 7

13 Personal Speed Dial 8

14 Personal Speed Dial 9

15 Personal Speed Dial 10

16 Headset — Press this button to enable the use of a headset that is

connected to the telephone.

Status Lights for System Appearance Buttons

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status. See Ta bl e 6

Tab le 6 Status Indicator Lights for System Appearance Buttons

If the light is The line is

Off Available for use

Steady In use

Blinking quickly Ringing

Blinking slowly On hold

NBX 1102, 2102,

AND 2102-IR BUSINESS

ELEPHONES

This chapter describes the buttons, controls, and features on the following NBX telephones:

■ NBX 1102 Business Telephone

■ NBX 2102 Business Telephone

■ NBX 2102-IR Business Telephone

The chapter covers these topics:

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Lights for System Appearance Buttons

For a description of the features on the NBX 3102 Business Telephone, see Chapter 2

For a description of the features on the NBX 3101 and 3101SP Basic Telephones, see Chapter 4

For a description of the features on the NBX 2101 Basic Telephone, see

Chapter 5

For how these features work on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility.

24 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

Telephone Buttons and Controls

Figure 3 shows the buttons and controls on the NBX 1102, 2102 and

2102-IR Business Telephones.

Figure 3 NBX Business Telephone (2102-IR Shown)

1 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in your voice mail mailbox. You can also use it to view these items:

■ Logs of your recent missed, answered, and dialed calls

■ A directory of people’s names in your organization

■ Personal speed dial numbers

■ System-wide speed dial numbers

2 Soft buttons — Allow you to select items that are displayed in the

telephone display panel. See “Using the NBX Telephone Display Panel”

Chapter 7

Telephone Buttons and Controls 25

The soft buttons, from left to right, are:

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit (leaves the display panel menus)

3 Scroll buttons (Up, Down) — Allow you to scroll through the items in

the telephone display panel. See “Using the NBX Telephone

Display Panel” in Chapter 7.

4 Program button — Reserved for future use.

5 Programmable Access buttons and label area — Allow you and your

administrator to assign features to specific buttons. See “Programmable

Access Buttons” and “Status Lights for System Appearance Buttons”

later in this chapter.

6 Programmable Access and label area — Allow you and your

administrator to assign features to specific buttons. See “Programmable

Access Buttons” later in this chapter.

7 Hold button — Places a caller on hold. See “Putting a Call on Hold”

Chapter 7

8 Transfer button — Sends the currently active call to another telephone.

See “Transferring a Call”

in Chapter 7.

9 Conference button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call” in Chapter 7.

10 Redial button — Redials the last telephone number or extension that

you called. See “Redialing a Call”

in Chapter 7.

11 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is ringing, or while a call is in progress. To turn the speaker phone off and resume the conversation, pick up the handset.

12 Volume up and down buttons

— Raises and lowers the volume of the

ringer, the speaker, the handset, or the headset. See “Setting the

Volume” in Chapter 7.

13 Mute button — Enables you to prevent callers from hearing what you

are saying during a telephone call. Press the Mute button to turn off the telephone’s microphone when you are using the handset or when your telephone is in speaker phone mode. To turn off the Mute feature, press the Mute button again.

26 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

14 Infrared Port (2102-IR only) — Receives infrared signals from a

hand-held device running the Palm Operating System. See “Palm

Integration” in Chapter 8.

15 Hands Free button

without picking up the handset. To activate this feature, press the Hands Free button before calls come in to your telephone. When this feature is enabled, the indicator is lit. When you receive an internal call, your telephone sounds a tone and activates the speaker phone.

An external call (a call from outside your NBX system) rings to your telephone as usual.

16 Telephone key pad

17 MSG (Message) button

the NBX Messaging system. See “Listening to NBX Messages”

Chapter 6

indicator (you have one or more messages in your voice mailbox).

18 FWD MAIL (Forward to Voice Mail) button

calls to your voice mail (or to wherever you have specified in NetSet > User Information > Call Forward) after one ring. See “Forwarding

Incoming Calls to Your Call Coverage Point” in Chapter 6.

19 Handset

. The status light beside this button acts as a message waiting

— Allows you to answer internal (intercom) calls

— Accesses your voice mail messages through

— Directs all incoming

Programmable Access Buttons 27

Programmable Access Buttons

Figure 4 displays the 18 programmable Access buttons. The One-Touch

Speed Dials screen in the NBX NetSet utility shows your telephone’s

current button mappings.

Figure 4 Access Buttons on NBX 1102, 2102, and 2102-IR Telephones

Access buttons have these default settings, which your administrator can change:

1 Feature button — Allows you to access features that are not directly

assigned to an Access button on your telephone. See the NBX Feature Codes Guide in the NBX NetSet utility for a list of features and codes.

2 Direct Mail Transfer button — Sends a call directly to another user’s

voice mailbox. See “Direct Mail Transfer”

in Chapter 9.

3 Call Park button — Allows you to place a call in a “holding pattern” so

that it can be retrieved from any other telephone on the system. See

“Call Park”

in Chapter 9.

4Flash button (analog line only) — Toggles the current call to another

call if the line has the Call Waiting service from your local telephone company, or enables call transfer if the line has the Call Transfer service.

5 Unassigned — This button has no default assigned function.

6 Release button — Disconnects calls. Useful when you use a telephone

headset. See “Using a Headset”

in Chapter 8.

28 CHAPTER 3: NBX 1102, 2102, AND 2102-IR BUSINESS TELEPHONES

7 Typically, you can use these nine buttons for personal speed dial settings,

although the administrator can map them to other features. See “Speed

Dials” in Chapter 8.

8 In most circumstances, your administrator designates these three system

appearance buttons as lines for incoming and outgoing calls.

Status Lights for System Appearance Buttons

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. The light beside each System Appearance button indicates the status. See Ta bl e 7

Tab le 7 Status Indicator Lights for System Appearance Buttons

If the light is The line is

Off Available for use

Steady In use

Blinking quickly Ringing

Blinking slowly On hold

NBX 3101 AND 3101SP BASIC

ELEPHONES

This chapter describes the buttons, controls, and features on the NBX 3101 and 3101SP Basic Telephones.

The chapter covers these topics:

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Lights for System Appearance Buttons

For a description of the features on the NBX 3102 Business Telephone, see Chapter 2

For a description of the features on the NBX 1102, 2102, and 2102-IR Business Telephones, see Chapter 3

For a description of the features on the NBX 2101 Basic Telephone, see

Chapter 5

For how these features work on an analog telephone that is connected to the NBX system, click the NBX Feature Codes Guide icon below any screen in the NBX NetSet utility.

The NBX 3101 Basic Telephone (3C10401A) does not include a microphone, which means it does not support speaker phone operation. The NBX 3101SP Basic Telephone (3C10410SPKRA) has a microphone and supports speaker phone operation. All other features operate the same on the two telephones.

30 CHAPTER 4: NBX 3101 AND 3101SP BASIC TELEPHONES

Telephone Buttons and Controls

Figure 5 shows the buttons and controls on the NBX 3101SP Basic

Telephone. The NBX 3101 Basic Telephone does not include a microphone, 8, or a speaker button and its indicator light, 10. All other controls are identical on the two telephones.

Figure 5 NBX 3101SP Basic Telephone

1 Soft buttons — Allow you to select items that are displayed in the

telephone display panel. See “Using the NBX Telephone Display Panel”

Chapter 7

■ Slct (Select)

■ Back (returns you to the next higher level in the menu)

■ Exit (leaves the display panel menus)

. The buttons, from left to right, are:

2 Message Waiting Indicator (MWI) — When lit, indicates that you have

one or more new voice mail messages in your voice mailbox. Also, this indicator flashes when your telephone rings.

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