3com NBX 100 System Software Upgrade Instructions
NBX
Before you begin to upgrade your NBX software, read ALL of these instructions and all of the Release Notes (the
readme.pdf file on the NBX Resource Pack).
Important notes:
To upgrade an NBX system to R6.0 software, you must first upgrade to NBX Release R5.0. To upgrade an
NBX system to R5.0 software, you must first upgrade to NBX Release R4.3 or higher.
If you do not choose to retain your database during the upgrade reboot operation, the configuration reverts to
the default database.
The record format for call data records has changed at R6.0 to XML. See the information about CDR and
NBX Call Reports later in this document.
To run NBX system software R6.0, you must install a license key. A license key is required only for upgrading
to major releases, RX.X. All minor releases, RX.X.X, use the corresponding major release license key.
Supervisory Domains are a new feature at R6.0. In NBX R5.0, Supervisory Monitoring was supported for calls
that were handled by Hunt Groups, ACD Groups, and Route Points. When you upgrade an R5.0 system to
R6.0, all existing groups that have had their Supervisory Monitoring passwords changed from the default
setting will have new Supervisory Monitoring Domains created automatically. If a group did not have its
default password changed in R5.0, no new Supervisory Domain is created for that group. The new
Supervisory Monitoring Domains will have these characteristics:
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R6.0 System Software Upgrade Instructions
All the relevant information from R5.0 groups is transferred to the new R6.0 Supervisory Monitoring
Domains. For example, the members of a new Supervisory Monitoring Domain will be the same members
of the Hunt Group or the ACD Group that was created in R5.0.
The name of each new Supervisory Monitoring Domain that is created during the upgrade process will be
the group name + the group number of the Hunt Group or the ACD Group that had Supervisory
Monitoring enabled. The new password will be Group’s extension + the old supervisory monitoring
password. For example, if an ACD Group at extension 4000 had password 1234 in R5.0, then the new
Supervisory Monitoring Domain password in R6.0 will be 40001234.
The tones that are enabled for a new Supervisory Monitoring Domain would the same tones that were in
effect for the Hunt Group or ACD Group before the upgrade.
The call type settings default to incoming group calls only.
The record format for NBX call data records has changed at R6.0 to XML. However you can choose to create
calling records in both XML and CSV format for a defined period. See the information about CDR later in this
document.
System Software Upgrade Instructions
FIRST: Backup Your Database and Licenses
1. Log on to the NBX NetSet utility as administrator. (Be sure to use a lower case “a” when typing administrator
as the username, the NBX operating system is case-sensitive.)
2. Select System Maintenance > System Backup. Enable Include NBX Voice Mail and Include NBX
Licenses, and then click Backup.
A new feature of R6.0 is the ability to backup your licenses in the same operation as your system backup. You
can still backup your licenses separately by clicking Licensing and Upgrades > License and then click the
button labeled Backup.
The backup process creates a .tar file that you save in a location of your choosing. For more information about
this process, see the online help.
SECOND: Remove Obsolete System Software (NBX 100)
To be sure that there is enough room on the hard disk, 3Com recommends that you retain the current version and
only one or two previous versions of software on an NBX 100 system. V3000 and V5000 systems have larger disks,
but it is good practice to remove old, unneeded versions from those systems as well.
To remove an old version of software:
1. Log on to the NBX NetSet utility as administrator.
2. Click Licensing and Upgrades > Software Upgrade.
3. From the Select version to remove list, click the software version that you want to remove.
4. Click Remove.
5. Repeat steps 3 and 4 until you have deleted all of the older versions that you want to remove.
THIRD: Upgrade the System Software
You can load the new system software at any time. The system does not begin running the new software until you
select the new system software for a reboot operation. You should plan to reboot to the new software at a time
outside of normal business hours. During the reboot operation, new calls cannot be initiated and external calls are
terminated.
Installing the System Software License - R4.3 Versions
If you are running R4.3 or a later release of R4.3, you can enter the R6.0 license key and then upgrade to R5.0,
which you must do before you can upgrade to R6.0. When you enter the R6.0 license key, the NBX system accepts
the license key as valid for an unknown feature. When you upgrade and reboot to the new software, the license
takes effect. To enter a system software license:
1. Log on to the NBX NetSet utility as administrator.
2. Click Licensing and Upgrades > Licenses and then click Add.
Installing the System Software License - R4.2.7 and Prior Releases
If your NBX system software is R4.2.7 or a previous release, you cannot enter the license key for R6.0 before you
upgrade because the NBX system software will not recognize the license as valid. Use these steps to upgrade to
R4.3, then R5.0, and then to R6.0:
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