3Com NBX User Manual

Download

NBX

Cordless Telephone

Guide

NBX Networked Telephony Solutions

System Release 6.0

Part Number 900-0340-01 Published July 2006

http://www.3com.com/

3Com Corporation 350 Campus Drive Marlborough, MA 01752-3064

Copyright © 1998–2006, 3Com Corporation. All Rights Reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms, or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hardcopy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June 1995) or as a commercial item as defined in FAR such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov

1995) or FAR portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with guide.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

3Com, the 3Com logo, and NBX are registered trademarks of 3Com Corporation. NetSet and pcXset are trademarks of 3Com Corporation.

Other brand and product names may be registered trademarks or trademarks of their respective holders.

52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any

2.101(a) and as

CONTENTS

ABOUT THIS GUIDE

How to Use This Guide 9 Conventions 10 Documentation 11

Comments on the Documentation 11

1 GETTING STARTED

Setting Up Your Password and Voice Mail for the First Time 13 The NBX NetSet Utility 15

Starting the NBX NetSet Utility 16

Navigating the NBX NetSet Utility 16 Setting Your Accessibility Options 16 Quick Reference Guides 17

2 3COM 3106C AND 3107C CORDLESS TELEPHONES

Telephone Buttons and Controls 20

3Com 3106C 20

3Com 3107C 23 Programmable Access Buttons 25 Status Lights for System Appearance Buttons 26 Base Unit Controls and Functions 27 Using the Handset 27

Handset Controls 28

Using the Handset 29 Using the Optional Headset 31

3 NBX MESSAGING

NBX Messaging Components 33

Important Considerations 34 Changing Your Password 34

Security Tips 34 Changing Your Name Announcement and Personal Greetings 35 Listening to NBX Messages 36

Message Indicators 36

Listening from Your Computer 36

Listening from Your 3Com Cordless Telephone 37

Listening from Any Internal 3Com Telephone 37

Listening from an External Location 37

Managing Your Messages 38

Information About Your Messages 38 Replying to a Message 39 Forwarding a Message 40 Creating and Sending a Message 41 Using Voice Mail Group Lists 42

Viewing System Groups 42

Creating Personal Groups 42

Modifying or Deleting Groups 43 Marking a Message as Private or Urgent 45 Other Ways to Manage Your Voice Mail Messages 45 Other Kinds of Mailboxes 46

Greeting-Only Mailbox 46

Phantom Mailbox 47

Group Mailbox 47

4 STANDARD FEATURES

Answering a Call 49

Caller ID 49

Answering a Second Call 50 Dialing a Call 51

An Internal Call 51

An External Call 51

Redialing a Call 51 Forwarding Incoming Calls 52

Call Coverage Points 52

Condition to Forward Calls 52

Setting Call Forward from the Telephone 53

Setting Call Forward from the NBX NetSet Utility 55

Call Forward Precedence 57

Putting a Call On Hold 58

Dialing Another Call 58 More Than One Call 58

Transferring a Call 59

Announced (Screened) Transfer 59 Blind Transfer 60 Direct Mail Transfer 60

Establishing a Conference Call Using Feature Codes 60

Disconnecting the Last Person That You Called 61 More About Conference Calls 62

Using Camp On 62

Initiating Camp On With Call Transfer 63 Initiating Direct

Camp On 64 More About

Camp On 64

Using Automatic Callback 66

Initiating Automatic Callback 66 More About Automatic Callback 66

5 PERSONALIZING YOUR TELEPHONE

Guidelines About Features on 3Com Telephones 69 Ringer Tones 70 Button Mapping 70

Button Mapping Notes 74

Speed Dials 76

Personal Speed Dials 76 System-wide Speed Dials 77 Special Case: One-Touch Speed Dials 78 Printing Speed Dial Lists 78 Printing Labels 79

Off-Site Notification 80

Managing Off-site Notification Using the Telephone 84 Do Not Disturb 84 Preventing Unauthorized Use of Your Telephone 85

Telephone Locking 85

Call Permissions 86

Class of Service Override 86 Using a Headset 87

6 FEATURE CODES

Feature Codes with 3Com Telephones 89

3Com Cordless Telephone 89 NBX Tones 90 Using Feature Codes 91

7 GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail 96 Account (Billing) Codes 96 Caller ID 97

Internal and External Caller ID 97

Calling Line Identity Restriction (CLIR) 98 Call Pickup 99

Directed Call Pickup on a Specific Telephone 99

Group Call Pickup 100 Automatic Call Distribution Groups, Hunt Groups, and Calling Groups 100

Automatic Call Distribution 100

Hunt Groups 103

Calling Groups 105

Group Membership 106 Supervisory Monitoring 106

Agent Role for 3Com Cordless Telephones 107

Supervisory Monitoring Terminology 107

Call Privacy 108

More About Supervisory Monitoring 109 WhisperPage 110

Starting a WhisperPage Session 111

More About WhisperPage 111 Call Park 112 Paging 113

Paging the System 114

Paging Zones 114 Configurable Operators 115

How Configurable Operators Work 115

Configuring the Operators 116

Using Message Waiting Indicator to Telephone 117

Sending an MWI Message 117 Cancelling an MWI Message 118

Dialing a Call to a Remote Office 118

Using Unique Extensions 118

Using Site Codes 119 Bridged Extensions 120 Using Pulse Dialing 121

Through a Feature Code 122

Through a Mapped Button 122

Through a Personal Speed Dial 122 Additional Applications 123

A TELEPHONE INSTALLATION AND MAINTENANCE

Selecting the Installation Location 126 Telephone Kit Contents 127

Connecting the Telephone Cords 127 Applying Power to the Base and Charging Units 128 Installing on the Wall 129

Installing the Base Unit on the Wall 130

Installing the Charging Unit on the Wall 131 Attaching the Beltclip to the Handset 134 Installing the Handset Battery Pack 135

3Com 3106C 135

3Com 3107C 136 Charging the Handset Battery Pack 137 Charging an Optional Spare Battery Pack (3Com 3107C) 138 Low Battery Indicator 138 Cleaning the Battery and Charging Unit Contacts 139 Moving Your Telephone 139 Swapping Telephones 139 Cleaning Your Telephone 139 Important Safety Instructions 140

Battery Precautions 141

Electrical and EMI Precautions 142 Troubleshooting Problems 144

Telephone Specifications 147

INDEX

FCC CLASS B VERIFICATION STATEMENT

INDUSTRY CANADA NOTICE

How to Use This

Guide

ABOUT THIS GUIDE

This guide is intended for anyone using:

■ 3Com

It includes information about using the NBX Voice Mail system and the NBX

If the information in the release notes (readme.pdf) on the NBX Resource Pack CD differs from the information in this guide, follow the instructions

in the release notes.

3106C Cordless Telephones

3107C Cordless Telephones

NetSet™ administration utility for personal telephone settings.

Ta bl e 1 shows where to look for specific information in this guide.

Ta bl e 1 Where to Find Information

If you are looking for information about Turn to

How to get started with your new telephone

The 3Com 3106C and 3107C Cordless Telephones

NBX Voice Messaging features

Using standard telephone features

Personalizing your telephone

Enhanced system features

Feature codes

Telephone installation, maintenance, and troubleshooting information

References to all topics in this book

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 7

Chapter 6

Appendix A

Index

10 ABOUT THIS GUIDE

Conventions Ta bl e 2 defines some commonly used words and phrases in this guide.

Ta bl e 2 Common Terms

Term Definition

Auto Attendant The set of voice prompts that answers incoming calls and

describes actions that a caller or user can take to access individual services.

Administrator The person who is responsible for maintaining your

3Com Networked Telephony Solution.

Receptionist The person who answers the majority of incoming

telephone calls. In some business environments, this person may be a switchboard operator.

User A person who has a single 3Com Telephone or an

analog telephone connected to the NBX system through an ATC card or the single-port ATA device.

Ta bl e 3 lists icons that are used throughout this guide.

Ta bl e 3 Icons

Icon Type Description

Information note Information that describes important features

Caution Information that alerts you to potential loss of

Warning Information that alerts you to potential

or instructions.

data or potential damage to an application, system, device, or network.

personal injury.

Documentation 11

Documentation The documentation set for 3Com NBX Networked Telephony Solutions is

designed to help 3Com Telephone users, installers, and administrators maximize the full potential of the system.

The NBX Resource Pack CD contains many guides to the NBX products and their related 3Com applications.

When you log in to the NBX NetSet utility as a user, you can view the PDF versions of the NBX going to Resources > Phone Guide and Feature Code Reference pages, respectively and clicking their associated links. You can similarly view the Quick Reference Guide by clicking the Telephone Quick Reference link. The NBX NetSet utility also includes a searchable Help system with Help buttons on each screen.

An administrator who logs in can also see the NBX Installation Guide and the NBX

Administrator’s Guide.

Telephone Guides and NBX Feature Codes Guide by

Comments on the

Documentation

Your suggestions are important to us. They help us to make the NBX documentation more useful to you.

Please send your e-mail comments about this guide or any of the 3Com

Voice_TechComm_Comments@3com.com

Include the following information with your comments:

■ Document title

■ Document part number (found on the front or back page)

■ Page number

As always, please address all questions regarding the NBX hardware and software to your 3Com NBX Voice-Authorized Partner.

NBX documentation and Help systems to:

12 ABOUT THIS GUIDE

GETTING STARTED

As soon as you are given a telephone and extension number, you need to set up a password and record your name announcement and personal greeting.

This chapter covers these topics:

■ Setting Up Your Password and Voice Mail for the First Time

■ The NBX NetSet Utility

■ Quick Reference Guides

Setting Up Your Password and Voice Mail for

the First Time

The procedure by which you set up your password and voice mailbox for the first time depends on:

■ The kind of telephone that you have

■ The kind of voice messaging system on your NBX system. Ask your

administrator what kind of voice messaging is active on your system.

For details on tones and feature codes, see Chapter 6.

To set your password for the first time if your system uses NBX Messaging:

1 Press the Message button, which is the bottom-right button on the

3106C and the 3107C.

2 Follow the voice prompts.

The password you specify provides access to your inbox and to the NBX NetSet utility.

14 CHAPTER 1: GETTING STARTED

To set your password for the first time If your system uses a voice messaging application other than NBX Messaging:

1 Use this code sequence to set your password for the NBX NetSet utility:

Feature button + 434 + new password + + repeat your new password +

3Com recommends that you use the same password for the NBX NetSet utility and your messaging application.

For all voice messaging systems:

■ Use only 4- to 10-digit numbers

■ Do not use letters, , or as part of your password.

To change your password if your system uses NBX Messaging:

1 Press the Message button on your telephone and login to your mailbox.

2 Follow the NBX voice prompts to change your NBX password (which

changes your NBX NetSet utility password, because they are the same).

Message button + old password

+ + 9 + 2 + follow the prompts

To change your password if your system uses a voice messaging application other than NBX Messaging:

1 Use this code sequence to change your password for the NBX NetSet

utility.

Feature button + 434 + current password

+ + new password

+ + repeat your new password

The NBX NetSet Utility 15

If you forget your password, the administrator can reset it to your extension.

After you set your initial NBX password, continue to follow the voice prompts to record your name announcement. Your name announcement tells callers that they have reached your voice mailbox. Then follow the voice prompts to record your personal greeting. Your personal greeting lets callers know important information about you, for instance, that you are on vacation, available at another number, or unavailable for a specified amount of time.

At any time you can change these greetings or record more than one personal greeting and choose which one is active. See

“Changing Your

Name Announcement and Personal Greetings” in Chapter 3.

The NBX NetSet Utility

The NBX NetSet administration utility has two interfaces:

■ Administrator — Your administrator logs in with a special password

and uses the NBX NetSet utility to manage and configure system-wide

telephone settings and many of the settings for your telephone.

■ User — As a telephone user, you log in to the NBX NetSet utility with

your own system ID (your extension) and password to:

■ View and change your telephone’s personal settings, such as speed

dials, ringer tone, and specify where you want your calls to go when you cannot answer them (your call coverage point).

■ Listen to and delete your voice messages from your computer as an

alternative to managing calls on your telephone.

■ View your call permissions, certain current feature settings, and the

internal user directory to call other users on your system.

■ Log in to and out of one or all hunt groups and calling groups of

which your telephone is a member.

See Chapter 4, Chapter 5, and Chapter 7 for discussions about the standard and enhanced features that you can monitor and change in the NBX NetSet utility. See

Chapter 3 for voice messaging features.

If your NBX system uses a messaging application other than NBX Messaging, voice messaging features are available through your messaging application. See the application’s documentation rather than using this Guide.

16 CHAPTER 1: GETTING STARTED

Starting the NBX

NetSet

Utility

Navigating the NBX

NetSet Utility

To use the NBX NetSet utility, you need a computer that is connected to your local area network (LAN) and that has a web browser. (You do not need Internet access.) To start the NBX NetSet utility:

1 Ask your administrator for the IP address (or DNS host name) for your

NBX system. In the web browser on your computer (Microsoft Internet Explorer version 5.5 or later is optimal), enter the IP address (or DNS host name) in the Address field, and then press Enter. The NBX NetSet utility login screen appears.

You cannot log in to the NBX NetSet utility until you establish your password through your telephone using NBX voice prompts or the Feature Code sequence.

2 Click User to log in as a user. The password dialog box appears.

3 Type your NBX NetSet utility user identification (always your 3-digit or

4-digit telephone extension) and your

NBX NetSet utility password, and

then click OK.

Once you log in to the NBX NetSet utility, you can easily locate the information you need to use your NBX telephone features. Start by clicking the category you want in the left-hand column. Tabs indicating the specific topics for this category appear at the top of the NBX NetSet window. To display a particular topic, click its associated tab.

Setting Your Accessibility Options

You can also quickly access any of the frequently used topics from the Favorites menu. Simply select an item from the drop-down list to go to the selected topic. (If your browser does not support Javascript, click the Go button after selecting an item.)

To change your telephone’s settings for accessibility and to choose the format for your NetSet utility online Help, log in to the NetSet Utility and go to Accessibility > Accessibility Options. After selecting your preferences, click Apply to save your changes.

Quick Reference Guides 17

Quick Reference Guides

To open and print a copy of the Quick Reference Guides for the most frequently used features on your telephone:

1 Log in to the NBX NetSet utility. See “Starting the NBX NetSet Utility”

earlier in this chapter.

2 Go to Resources > Telephone Quick Reference and click Telephone

Quick Reference. The quick reference guide that pertains to your

telephone appears. Adobe

Reader 5.0 or higher is required to view the file. Adobe Reader is available free from the Adobe Web site:

www.adobe.com

18 CHAPTER 1: GETTING STARTED

3COM 3106C AND 3107C

ORDLESS TELEPHONES

This chapter describes the buttons, controls, and features on the 3Com

The chapter covers these topics:

■ Telephone Buttons and Controls

■ Programmable Access Buttons

■ Status Lights for System Appearance Buttons

■ Base Unit Controls and Functions

■ Using the Handset

■ Using the Optional Headset

The 3Com 3106C and 3107C Cordless Telephones (3C10406C and 3C10407C) do not support speaker phone operation.

3106C and 3107C Cordless Telephones.

20 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES

Telephone Buttons and Controls

3Com 3106C Figure 1 shows the buttons and controls on the 3Com 3106C Cordless

Telephone.

For many operations, the 3Com 3106C makes a sound when you press a button.

Figure 1 3Com 3106C Cordless Telephone

3 4

10 11 12

1Headset jack — See Using the Optional Headset later in this chapter.

2 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in your voice mail mailbox.

Telephone Buttons and Controls 21

*#*

You can also use it to view icons that indicate:

■ A message has arrived (MSG)

■ The phone is on for placing calls (Talk). This icon flashes during call

transfers.

■ The handset ringer is off (Off)

■ The handset battery needs recharging (Low)

3 Hold button — Places a call on hold. See “Putting a Call On Hold” later

in this chapter and in Chapter 4. Also see “Answering a Second Call” in

Chapter 4.

4 Talk button — Turns the phone on to place or answer calls. Also acts as

a hookswitch.

5 Telephone key pad — Lets you select menu items or enter numeric

characters. Press to save changes. Press to exit from a menu item. If

you have not saved menu changes by pressing , pressing exits the menu item without saving changes.

6 System Appearance button — Indicates activity on the second calling

line. Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.

7 System Appearance button — Indicates activity on the first calling line.

Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.

8 Microphone

9 Transfer (Xfer) button — Sends the currently active call to another

telephone. See “Transferring a Call” in Chapter 4.

10 Conference (Conf) button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call Using Feature Codes” in Chapter 4.

11 Channel (CH) button — Changes the handset’s channel to reduce

interference during a call.

12 Feature button — Lets you access features that are not directly assigned

to another button on the telephone. See Chapter 6.

22 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES

13 Personal Speed Dial button — See Chapter 5.

This is a programmable access button. It can be reassigned other functions. See

“Programmable Access Buttons” later in this chapter.

14 Message (MSG) button — Accesses your voice mail messages through

the NBX Messaging system.

This is a programmable access button. It can be reassigned other functions. See

“Programmable Access Buttons” later in this chapter.

15 RING/VOL button — Controls the ringer alert volume when you are not

on a call. Controls the audio volume through the handset or headset during a call. See

Handset Ringer Tone and Volume later in this chapter.

16 Ringer ON/OFF and MUTE switch — Turns the handset ringer on and

off. When the ringer is disabled, an Off icon appears on the display panel.

Also lets you prevent a caller from hearing what you are saying during a telephone call, although you can still hear the caller. Press the button to turn off (Mute) the telephone’s microphone when you are using the handset (or the headset’s microphone when using the headset). The indicator lamp is lit when the Mute feature is enabled. Press the button a second time to turn off the Mute feature.

Telephone Buttons and Controls 23

3Com 3107C Figure 2 shows the buttons and controls on the 3Com 3107C Cordless

Telephone.

For many operations, the 3Com 3107C makes a sound when you press a button.

Figure 2 3Com 3107C Cordless Telephone

3 4

10 11

12 13

16 17

1 Ringer ON/OFF switch — Turns the handset ringer on and off. When

the ringer is disabled, an Off icon appears on the display panel.

2 Display panel — Displays telephone status messages, Caller ID

information (if enabled), and the number of messages that you have in your voice mail mailbox.

You can also use it to view icons that indicate:

■ A message has arrived (MSG)

■ The phone is on for placing calls (Talk). This icon flashes during call

transfers.

■ The handset ringer is off (Off)

■ The handset battery needs recharging (Low)

3 Hold button — Places a call on hold. See “Putting a Call On Hold” later

in this chapter and in Chapter 4. Also see “Answering a Second Call” in

Chapter 4.

24 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES

*#*

4 Talk button — Turns the phone on to place or answer calls. Also acts as

a hookswitch.

5 Telephone key pad — Lets you select menu items or enter numeric

characters. Press to save changes. Press to exit from a menu item. If

you have not saved menu changes by pressing , pressing exits the menu item without saving changes.

6 System appearance button — Indicates activity on the second calling

line. Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.

7 System Appearance button — Indicates activity on the first calling line.

Lights steadily when an outgoing call is ringing or when you are using the NBX Messaging system. Blinks to indicate an incoming call or that you have placed a call on hold.

8 Microphone

9Headset jack — See Using the Optional Headset later in this chapter.

10 R/VOL button — Controls the ringer alert volume when you are not on

a call. Controls the audio volume through the handset or headset during a call. See

Handset Ringer Tone and Volume later in this chapter.

11 MUTE button — Lets you prevent a caller from hearing what you are

saying during a telephone call, although you can still hear the caller. Press the button to turn off (Mute) the telephone’s microphone when you are using the handset (or the headset’s microphone when using the headset). The indicator lamp is lit when the Mute feature is enabled. Press the button a second time to turn off the Mute feature.

12 Transfer (Xfer) button — Sends the currently active call to another

telephone. See “Transferring a Call” in Chapter 4.

13 Conference (Conf) button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call Using Feature Codes” in Chapter 4.

14 Feature button — Lets you access features that are not directly assigned

to another button on the telephone. See Chapter 6.

15 Channel button — Changes the handset’s channel to reduce

interference during a call.

Programmable Access Buttons 25

16 Personal Speed Dial button — See Chapter 5.

This is a programmable access button. It can be reassigned other functions. See

“Programmable Access Buttons” next.

17 Message (MSG) button — Accesses your voice mail messages through

the NBX Messaging system.

This is a programmable access button. It can be reassigned other functions. See

“Programmable Access Buttons” next.

Programmable Access B

uttons

Figure 3 shows the Access buttons on the 3Com Cordless Telephones. By

default, the functions assigned to these buttons are set by your NBX administrator. The administrator may also choose to assign these buttons different functions, such as Bridged extensions. See

“Bridged Extensions”

in Chapter 7.

If your administrator has assigned you to a group that allows you to change your button mappings, you also can assign other functions to these buttons, such as call park extensions. See

“Button Mapping” in Chapter 5. Otherwise, you cannot change their functions unless your

administrator defines one or more buttons as User Speed Dials. See

“Speed Dials” in Chapter 5.

Figure 3 TAccess Buttons

123 4

Access buttons have these default settings:

1 System Appearance button 1 — Indicates activity on the first calling

line. Lights steadily when you are in an active call or are using the NBX Messaging system. Blinks to indicate an incoming call or when you have placed a call on hold.

2 System Appearance button 2 — Indicates activity on the second calling

line. Lights steadily when you are in an active call or are using the NBX Messaging system. Blinks to indicate an incoming call or when you have placed a call on hold.

3 Personal Speed Dial button — See “Speed Dials” in Chapter 5.

26 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES

4 Message (MSG) button — Accesses your voice mail messages through

the NBX Messaging system. See

The telephone LabelMaker, which is available through the NBX NetSet utility, enables you to define and print a new label for the label area below these Access buttons.

Chapter 3.

Status Lights for System Appearance Buttons

An Access button that is set up for incoming and outgoing calls is called a System Appearance button. Each System Appearance button lights as follows to indicate a line’s status. See

Ta bl e 4 Status Indicator Lights for System Appearance Buttons

If the light is The line is

Off Available for use

Steady In use

Blinking quickly Ringing

Blinking slowly On hold

Tab le 4.

Base Unit Controls and Functions 27

Base Unit Controls and Functions

Figure 4 shows the controls and functions of the 3Com Cordless

Telephone base unit.

Figure 4 3Com Cordless Telephone Base Unit

1 Power status LED

2 DC Power Jack

3 RJ45 port for connecting to the LAN

Using the Handset Before using your 3Com Cordless Telephone, raise the antenna to the

vertical position.

To use your Cordless Telephone, lift the handset out of the charging unit.

28 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES

Handset Controls

3Com 3106C 3Com 3107C

RING /VOL

ON/OFF MUTE

R/VOL

MUTE

OFF

Earpiece Volume

1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on

the side of the handset during a call to change the earpiece volume on the handset.

The phone’s display panel cycles through these possible settings:

■ Volume Low

■ Volume Medium

■ Volume High

■ Volume Maximum

2 Stop pressing the RING/VOL (3106C) button or the R/VOL (3107C)

button when the handset reaches the desired volume.

Handset Ringer ON/OFF Switch

Use the ON/OFF MUTE (3106C) switch or the ON/OFF (3107C) switch on the side of the handset to turn the handset ringer on or off.

■ When the ringer is off, the Off icon appears on the display panel.

■ When the ringer is on, the Off icon disappears.

Using the Handset 29

Handset Ringer Tone and Volume

1 Press the RING/VOL (3106C) button or the R/VOL (3107C) button on

the side of the handset when it is not being used for conversations (when it is in AutoStandby mode) to change the ringer tone and volume.

The phone’s display panel cycles through these possible settings:

■ Ring Type A High

■ Ring Type A Low

■ Ring Type B High

■ Ring Type B Low

■ Ring Type C High

■ Ring Type C Low

■ Ring Off

Ring off is the handset Vibrate Mode.

■ If you set the ringer off and the handset is not on the charger, the

handset vibrates when there is an incoming call.

■ If you set the ringer off and the handset is on the charger, the handset

uses

Ring Type A Low.

2 Stop pressing the RING/VOL (3106C) button or the R/VOL (3107C)

button when the handset ringer reaches the desired volume.

You can also turn the handset’s ringer tone on and off using the NBX NetSet utility. See “Ringer Tones” in Chapter 5.

Using the Handset When you remove the handset from the charging unit and press the Tal k

button, you see

ACQUIRING LINK.

After the connection has been made between the handset and base unit, you see the current volume setting. Example:

Volume Low.

30 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES

Or, depending on the condition, you may see one of the following display messages:

LCD Display Condition Indicator

NO SERVICE

Connect to the phone port

LINE IN USE Line in use Error Tone

NO SERVICE Handset at the phone’s range

No LAN connection or no power

to the base unit

limit

Answering a Call

When you receive a call, the handset rings and the display shows the calling phone’s ID (if Caller ID is enabled).

Handset in the Charging Unit Handset Out of Charging Unit

Remove the handset from the charging unit. The AutoTalk feature allows you to answer the call immediately.

When you finish the call, place the handset back in the charging unit. AutoStandby automatically hangs up the phone.

Press the Ta lk button to hang up the phone.

Error Tone

Press the Ta lk button.

Making a Call

1 Press the Tal k button.

The Talk icon displays after the handset and base unit are connected, and you see the handset’s current volume setting.

Example: Volume Low.

2 When you hear a dial tone, enter the number that you want to call.

Example: 18085551840.

You see Invalid Number in the display panel if you enter a number that the phone does not recognize or cannot process.

3 When you finish the call, press the Ta lk button again to hang up the

phone and put it in AutoStandby.

Using the Optional Headset 31

Putting a Call On Hold

1 Press the hold button.

The System Appearance button for the call blinks and the display shows the calling phone’s ID (if Caller ID is enabled).

2 To resume the call, press the blinking System Appearance button again.

Transferring a Call

1 Press the Xfer (Transfer) button. The System Appearance button for the

call blinks and the display shows:

Transfer to:

2 Dial the receiving party’s extension.

3 When the receiving party answers, press the Xfer button again to

complete the transfer.

Using the Optional Headset

The optional headset provides a hands-free option for the 3Com Cordless Telephone. With the headset installed, you can use the beltclip to carry the handset, and conduct a conversation using the headset.

To install the headset, open the cover over the headset jack and plug in the headset.

No other settings are needed.

The 3Com Cordless Telephone operates the same as when you use the handset, although you hear through the headset earphone and talk through the headset microphone. The handset’s earphone and microphone (mouthpiece) are disabled.

32 CHAPTER 2: 3COM 3106C AND 3107C CORDLESS TELEPHONES

NBX MESSAGING

This chapter describes the NBX® Networked Telephony Solution voice messaging features. It covers these topics:

■ NBX Messaging Components

■ Changing Your Password

■ Changing Your Name Announcement and Personal Greetings

■ Listening to NBX Messages

■ Replying to a Message

■ Forwarding a Message

■ Creating and Sending a Message

NBX Messaging Components

■ Using Voice Mail Group Lists

■ Marking a Message as Private or Urgent

■ Other Ways to Manage Your Voice Mail Messages

■ Other Kinds of Mailboxes

A key component of the NBX Networked Telephony Solution is the NBX

Messaging system, which includes voice mail, off-site notification, and several administrative features. Voice mail allows callers to leave voice messages in your voice mailbox when you are not able to answer your telephone. You can listen to, save, and forward those messages from any touch-tone telephone.

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter. Exception: Use the procedures in

“Changing

Your Password” regardless of your messaging application.

34 CHAPTER 3: NBX MESSAGING

Important

Considerations

■ The steps are the same for initially setting up the name

announcement, personal greetings, and passwords for personal, greeting-only, and phantom voice mailboxes. See

“Setting Up Your Password and Voice Mail for the First Time” in Chapter 1 for details.

(Your administrator creates group mailboxes and their passwords.)

■ For changes to passwords and greetings, see “Changing Your

Password” and “Changing Your Name Announcement and Personal Greetings” later in this chapter.

■ The default setting for the maximum length of each voice mail

message on the system is 5 minutes. Your administrator can configure your organization’s NBX Messaging system to receive and store voice mail

messages that are up to 10 minutes long.

■ Use the Off-Site Notification feature if you want the NBX system to

notify you when callers leave voice mail messages in your voice mailbox. See

■ You can bypass system messages using option buttons if you are

“Off-Site Notification” in Chapter 5.

configuring passwords and greetings. However, you cannot bypass voice mail messages in this manner.

Changing Your Password

Security Tips ■ Change your password often.

You use the same 4-digit to 10-digit password to log in to the NBX NetSet utility and to access your NBX voice mail. You can change this password with your telephone (using the NBX voice prompts or a feature code) or through the NBX NetSet utility.

To set up your password for the first time, see Chapter 1.

If you forget your password, the administrator can set it to be your extension number. Then follow the instructions in

Chapter 1 to change it

to a more secure password. Also see “Security Tips” next.

If your NBX system uses a messaging system other than NBX Messaging:

■ Use the feature code method described in Chapter 1 to set and

change the NBX NetSet utility password.

■ 3Com recommends that you use the same password for your voice

messaging system and for the NBX NetSet utility.

Changing Your Name Announcement and Personal Greetings 35

■ Do not use passwords that can easily identify you, such as your phone

extension or birth date.

■ Avoid simple passwords such as 1234 or 0000.

Changing Your Name Announcement and Personal Greetings

■ Use numbers only; do not use letters, , or as part of your password.

■ Longer passwords are more secure. You can use up to 10-digits for

your password.

■ Never tell your password to anyone.

You set name announcement and personal greeting when you first set your voice mail. See

“Setting Up Your Password and Voice Mail for the First Time” in Chapter 1. Change your personal greeting often, to

ensure that callers hear up-to-date information.

You can record up to five personal greetings and choose which to use from the telephone. You can also review, delete, or choose which to make active with the NBX NetSet utility.

If appropriate, you may also want to change the greeting for an extension that is a “greeting-only mailbox,” so that callers do not attempt to leave messages. See

“Greeting-Only Mailbox” later in this chapter.

To change your name announcement or personal greetings:

1 Log in to your mailbox at your telephone or remotely.

2 Press 9 for Mailbox Options and then press 1.

3 To review or change your name announcement, press 1 and follow the

prompts.

4 To review or change your personal greetings, press 2 and follow the

prompts.

Using the NBX NetSet utility, you can review or delete a personal greeting or choose which of your recorded greetings to make active.

To hear or delete your personal greetings or choose your active personal greeting from the NBX NetSet utility:

1 Log in to the NBX NetSet utility with your extension and password.

2 Go to NBX Voice Mail Settings > Personal Greeting.

3 Select a greeting.

36 CHAPTER 3: NBX MESSAGING

a Click Select to choose the greeting as the active greeting.

b Click Listen to hear the greeting.

c Click Delete to delete the greeting. You cannot delete greeting

If you forget your password, the administrator can set it to be your extension number. Then follow the instructions in Chapter 1 to change it to a more secure password. Also see “Security Tips” earlier in this chapter.

number 1; you can re-record it through the phone.

Listening to NBX Messages

You can listen to your NBX voice mail messages from your 3Com telephone, from any touch-tone telephone, or by logging in to the NBX NetSet utility. After you listen to messages, you can save or delete them to clear them from the New Messages queue. For how to set up your NBX NetSet utility password the first time, see

Chapter 1.

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.

Message Indicators To tell if you have messages in your mailbox:

■ On a 3Com 3106C or 3107C Cordless Telephone — The display

panel shows the number of messages. Example:

■ In the NBX NetSet utility — Log in as a user. The list of your

messages appears in the Voice Mail Messages area on the My Messages > Voice Mailbox page. A new message has a A forwarded messages has -->Fw: next to it.

Listening from Your

Computer

To listen to your messages from your computer, you must have a way of playing audio files:

“The NBX NetSet Utility” in

3 Msgs 2 New.

next to it.

■ A USB audio device such as a USB headset and an operating system

that supports USB

■ A sound card, a third-party application such as Windows Media Player,

and either headphones or speakers

1 Log in to the NBX NetSet utility with your extension and password.

2 Select a message in My Messages > Voice Mailbox.

Listening to NBX Messages 37

*#*

3 Click Listen.

4 The third-party application downloads the voice message and plays it.

You need to click a play button to hear messages in some third-party applications.

5 To delete the message, select the message and then click Delete.

Listening from Your

3Com Cordless

Telephone

Listening from Any

Internal 3Com

Telephone

Listening from an External Location

To listen to your messages from your 3Com Cordless Telephone:

1 Remove the handset from the charging unit.

2 Press the Msg (Message) button to access the mailbox.

3 At the prompt, type your password and press .

4 See page 38 for the buttons that you use to manage your messages.

To listen to your messages from any 3Com Telephone other than your own within your NBX system:

1 Press the Message button.

2 Press and dial your extension. You hear your name announcement.

3 Dial your password and press .

4 See page 38 for the buttons that you use to manage your messages.

To listen to your messages from an external telephone:

■ If you can dial your telephone extension directly — Press

during your personal greeting. At the prompts, enter your extension and password, and press

■ If you call the main telephone number of your organization

and:

■ The Automated Attendant answers — Press during your

personal greeting. At the prompts, enter your extension and password, and press

■ The receptionist answers — Ask to be transferred to your voice

mail. Press

during your personal greeting. At the prompts, enter

your extension and password, and press .

38 CHAPTER 3: NBX MESSAGING

Managing Your

Messages

Press these buttons to manage your messages:

Press 1 to play or repeat the message.

Press 2 to create, send, or save the message.

Press 3 to delete the message from your mailbox. You cannot retrieve a

message after you delete it.

Press 4 to reply to the message. See “Replying to a Message” later in this chapter.

Press 5 to forward the message. See “Forwarding a Message” later in this chapter.

Press 6 to listen to date, time, and sender information about the message. See

“Information About Your Messages” next.

Press 7 to back up 3–5 seconds in the current message.

Press 8 to pause the current message for up to 20 seconds.

Press 9 to move ahead 3–5 seconds when playing a message.

Press to move to the next message.

Press to return to the main menu.

Information About

Your Messages

To listen to date, time, and sender information about a message in your mailbox, press 6 during or after the message, and then press one of these buttons:

Press 1 to hear date and time information.

Press 2 to hear sender information.

Press 4 to listen to the previous message.

Replying to a Message 39

Replying to a Message

You can send a reply to a voice mail message, provided that the NBX system has received the necessary caller ID information.

If you receive a message that is marked Private, you can reply to the originator, but you cannot forward the message to others.

To reply to a message after you listen to it:

1 Press 4.

If the message has been sent to more than one person, press 1 to reply only to the sender or press 2 to reply to all of the recipients.

2 After the tone, record your reply.

3 Hang up, or press for more options.

4 If you press , press one of these buttons:

Press 1 to send your reply.

Press 2 to re-record your reply.

Press 3 to listen to your reply.

Press 9 mark the message Private or Urgent. See “Marking a Message

as Private or Urgent” later in this chapter.

Press to cancel your message.

40 CHAPTER 3: NBX MESSAGING

Forwarding a Message

You can forward most messages, with or without comments.

If you receive a message that is marked Private, you cannot forward it.

To forward a message:

1 Log in to your voice mailbox at your telephone or remotely.

2 Listen to a message that you want to forward, and press 5.

3 After the tone, record an introductory message and then press or if you

choose not to record a comment, press when you hear the tone.

4 Optionally, press one of these buttons, or proceed to step 5.

Press 2 to re-record your introductory comment.

Press 3 to listen to your introductory comment.

Press 9 to mark the message Private or Urgent. See “Marking a

Message as Private or Urgent” later in this chapter.

Press to cancel your message.

5 When you are ready to forward the message, press 1.

6 Dial one of these destination numbers plus :

■ The internal extension or mailbox number of the recipient

■ A speed dial number. See “Speed Dials” in Chapter 5.

■ A voice mail group list number. (See “Using Voice Mail Group Lists”

later in this chapter.)

■ A site code plus extension (to send to a user on another NBX system in

your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).

For valid site codes in your organization, see your administrator.

7 To send the message to several recipients, dial each destination number

followed by

8 After the last destination number and its , press again to send your

# #

message.

9 Follow the prompts to delete or save the message you just forwarded.

Creating and Sending a Message 41

Creating and Sendin

g a Message

To create and send a message directly without actually making a call, follow these steps:

1 Log in to your mailbox at your telephone or remotely.

2 Dial 2 to select Create and Send a Message.

3 At the tone, record a message that is at least 2 seconds long, and press

to end the recording.

4 Optionally, press one of these buttons, or proceed to step 5.

Press 2 to re-record the message.

Press 3 to review the message.

Press 9 to mark the message Private or Urgent. See “Marking a

Message as Private or Urgent” later in this chapter.

Press cancel the message.

5 When you are ready to send the message, press 1.

6 Dial one of these destination numbers plus :

■ The internal extension or mailbox number of the recipient

■ A speed dial number. See “Speed Dials” in Chapter 5.

■ A voice mail group list number. (See “Using Voice Mail Group Lists”

later in this chapter.)

■ A site code plus extension (to send to a user on another NBX system in

your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).

For valid site codes in your organization, see your administrator.

7 To send the message to several recipients, dial each destination number

followed by

8 After the last destination number and its , press again to send your

# #

message.

42 CHAPTER 3: NBX MESSAGING

Using Voice Mail Group Lists

Viewing System

Groups

A Voice Mail Group, also called a mail group or mail list, is a collection of extensions with a special “group number.” Use it to send a message to everyone on the list at the same time.

A Voice Mail Group is not the same as an ACD Group, Hunt Group, or Calling Group. See “Automatic Call Distribution Groups, Hunt Groups,

and Calling Groups” in Chapter 7.

System Voice Mail Groups can be set up by your administrator. You can send a message to everyone in a System Voice Mail Group by using

plus

the two-digit group number.

You can see a list of System Voice Mail Groups and the membership of each group through the NBX NetSet utility.

To view System Voice Mail Groups:

1 Log in to the Netset Utility and go to NBX Voice Mail Settings >

System Group List. A list of System Group IDs and Names displays.

2 To view the membership of any group, click the Group ID. A list of the

system group members displays.

Creating Personal

Groups

You can create your own Personal Voice Mail Group either through the telephone or through the NBX NetSet utility.

To create a personal voice mail list through the telephone:

1 Log in to your mailbox at your telephone or remotely.

2 Dial 9 for Mailbox Options.

3 Dial 3 for Group Lists, and then 2 for Create Group.

4 Dial any 2-digit number, 01–99, which becomes the Group Number.

5 After the tone, speak a name for the group, and press .

6 Dial one of these numbers:

■ 1 to save the group name and proceed to step 7

■ 2 to change the group name and return to step 5

■ to exit without saving

Using Voice Mail Group Lists 43

7 Dial one of these destination numbers plus :

■ The internal extension or mailbox number of the recipient

■ A speed dial number. See “Speed Dials” in Chapter 5.

■ A site code plus extension (to send to a user on another NBX system in

your organization). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system).

■ A personal or system group list number

For valid site codes in your organization, see your administrator.

8 When you have added all of the destination numbers, press:

■ 1 to save the group list

■ 2 to cancel creating the group

■ to return to the previous menu

OR hang up.

To create a personal voice mail list through the NBX NetSet utility:

1 Log in to the NetSet utility and go to NBX Voice Mail Settings >

Personal Group List. You see a list of your current personal voice mail

groups with Group IDs and Group Names.

Modifying or

Deleting

Groups

2 Click Add.

3 Enter a Group ID, a number from 01–99 that is not used for a current

group.

4 Enter a Name for the new group.

5 Enter any VPIM extensions in the VPIMs box.

6 Select members from the Non-Members list and move them to the

Members list by clicking the left arrow.

7 Click Apply and OK to complete the list.

You can review your voice mail groups, add members, or delete a group from the telephone or from the NBX NetSet utility.

To review or modify a voice mail group from the telephone:

1 Log in to your mailbox at your telephone or remotely.

2 Dial 9 for Mailbox Options.

3 Dial 3 for Group Lists, and then press one of these buttons:

44 CHAPTER 3: NBX MESSAGING

Press 1 to Review your list of groups.

Press 2 to create a group.

Press 3 to delete a group.

Press 4 to add or delete group members. See step 4.

Press to Return to the main menu.

4 To add members to a group or delete members from one, press 4 and

follow the prompts:

a Enter the number of the group you want to modify.

b To add one or more members to the group, dial one of these

destination numbers plus

■ The internal extension or mailbox number of the recipient

■ A speed dial number. See “Speed Dials” in Chapter 5.

■ A site code plus extension (to send to a user on another NBX

system). Example: neee or neeee (where n = one or more site code digits and e = the extension digits on the other system). For valid site codes for your organization, see your administrator.

c To delete one or more members from the group, dial the destination

number that you want to delete and then press 1.

5 When you have added or deleted all of the destination numbers, press:

■ 1 to save the modified group list

■ 2 to cancel this modification to the group

■ to return to the previous menu

OR hang up.

To review or modify a voice mail group from the NBX NetSet utility:

1 Log in the Netset utility and go to NBX Voice Mail Settings > Personal

Group List. You see a list of your current personal voice mail groups.

2 Select the group to review or modify.

3 Click Modify.

4 You can change the Name for the group.

5 You can enter any VPIM extension in the VPIMs box.

6 You can select members from the Non-Members list and move them to

the Members list by clicking the left arrow. OR select members from the

Marking a Message as Private or Urgent 45

Members list and move them to the Non-Members list by clicking the right arrow.

7 Click Apply and OK to complete your changes.

To delete a voice mail group from the NBX NetSet utility:

1 Log in to the NetSet utility and go to NBX Voice Mail Settings >

Personal Group List. You see a list of your current personal voice mail

groups.

2 Select the group to delete.

3 Click Remove.

4 Click Yes to confirm.

Marking a Message as Private or Urgent

Other Ways to Manage Your Voice Mail Messages

When you compose a voice message, you can select Private or Urgent from the delivery options. If you do not select a delivery option, your message is sent as a Normal message.

■ Private Messages — The recipient cannot forward the message to

others.

■ Urgent Messages — Places the message at the beginning of the

recipient’s message queue. Urgent messages are heard first.

1 Follow the steps in “Replying to a Message”, “Forwarding a Message”,

or “Creating and Sending a Message” earlier in this chapter.

2 In step 4 of those instructions, press 9.

3 To mark the message Urgent, press 1. To mark the message Private,

press 2.

4 To send the marked message, press 1, or listen to the prompts for other

choices.

You can listen to and, in some configurations, delete your voice messages from within an e-mail application or a messaging application using your Internet browser. For details, see

“Listening to Your Messages in Your

E-mail” in Chapter 7.

46 CHAPTER 3: NBX MESSAGING

Other Kinds of Mailboxes

Greeting-Only

Mailbox

The NBX system allows you (for the greeting-only mailbox) or the administrator (for phantom or group mailboxes) to set up mailboxes for special situations, as described in this section.

When you designate your mailbox as a greeting-only mailbox, callers hear your personal greeting but they cannot leave a voice mail message.

To change your voice mailbox to a greeting-only mailbox, log in to the NetSet utility and go to NBX Voice Mail Settings > Personal Greeting. Select the Greeting Only Mailbox.

Examples:

■ When you take an extended leave of absence, you can create a

personal greeting with your scheduled date of return and whom to call during your absence. Callers can be transferred but are unable to leave voice messages for you. When you return, clear the Greeting Only Mailbox check box so that callers can leave messages again.

■ If you are a teacher, you can create a new personal greeting on the

school’s NBX system every day to explain homework assignments. Students call in to the greeting-only mailbox to get the homework information but cannot leave a message for you on this mailbox.

■ If you are the administrator, you can create a greeting-only mailbox

and use the personal greeting to post information for employees, such as a notice that the offices are closed because of bad weather.

When you create the personal greeting, remember to tell callers that they cannot leave messages in this voice mailbox. For instructions on changing the personal greeting, see

“Changing Your Name Announcement and

Personal Greetings” earlier in this chapter.

In addition to preventing a caller from leaving a message, a greeting-only mailbox does not allow anyone to forward or create and send a message to it or reply to a message that was sent from its extension

Avoid adding a greeting-only mailbox to a personal voice mail group list.

Other Kinds of Mailboxes 47

Phantom Mailbox A phantom mailbox does not have an actual telephone associated with it.

The administrator sets up a phantom mailbox.

Examples:

■ If you are a sales representative who travels constantly for your

organization and never comes into the office, you still need a way to receive telephone messages. Using your phantom mailbox, you can retrieve, forward, and save messages in the same way that any other employee can but without a physical telephone connected to your NBX system.

■ If you are an employee who lives a long distance from your office and

works from home, customers and others can leave messages in the your phantom mailbox and you can call in to the NBX system to retrieve them, or you can listen to them from the NBX NetSet

™

utility.

You retrieve messages from a phantom mailbox in the same way that you retrieve messages from a personal mailbox. See

“Listening to NBX

Messages” earlier in this chapter.

Group Mailbox A group mailbox is a voice mailbox from which a group of users can

retrieve messages. Your administrator creates group mailboxes and can explain how to retrieve messages that are left in the group mailbox.

Example:

■ During nonbusiness hours, the system can send incoming telephone

calls for your sales department to a group mailbox. Your administrator assigns to the appropriate sales people the ability to listen to, forward, or otherwise handle all messages that are directed to the group mailbox.

48 CHAPTER 3: NBX MESSAGING

STANDARD FEATURES

This chapter describes standard features of the 3Com Telephones. It covers these topics:

■ Answering a Call

■ Dialing a Call

■ Forwarding Incoming Calls

■ Putting a Call On Hold

■ Transferring a Call

■ Direct Mail Transfer

■ Establishing a Conference Call Using Feature Codes

■ Using Camp On

■ Using Automatic Callback

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.

Answering a Call To answer an incoming call, remove the handset from the charging unit.

An unanswered call on any telephone on the NBX system is forwarded to the call coverage point that you specify in the NBX NetSet utility Call Forward > Call Forward or Call Forward Override page. To specify the number of times that your telephone rings before the call is forwarded or to specify where you want the call to go, see

Incoming Calls” later in this chapter.

Caller ID The display panel on your 3Com Telephone shows the name and

extension of an internal caller. For an external caller, if your organization purchases Caller ID service from your telephone company and if the

“Forwarding

50 CHAPTER 4: STANDARD FEATURES

external caller allows Caller ID information to be broadcast, the display panel shows the external caller’s name and telephone number.

Answering a

Second

Call

When a new call arrives while you are on a call:

1 Press the Hold button to put the current call on hold.

2 Press the blinking System Appearance button for the line on which the

new call is arriving, to answer the call.

3 To return to the earlier call, hang up the new call, or put it on hold, or

transfer it, and then press the System Appearance button for the original call.

On the 3Com Cordless Telephones, use this information to manage the two lines.

Line A Line B How to Manage New Calls

Active call Ringing To answer the incoming call, press the blinking System Appearance button for the

call. (If you do not answer, the system sends the second call to your call coverage point.)

Active call On hold To go to the call that is on hold, press the blinking System Appearance button for the

call. To return to the first call, press its System Appearance button.

On hold Ringing If you have placed one call on hold:

■ And you do not hang up the handset, and the other line rings, press the blinking

System Appearance button for the call that is on hold, to return to it. Then press the blinking System Appearance button for the incoming call to answer it.

■ And you do hang up the handset and the other line rings, remove the handset

from the charging unit to connect to the incoming call. Then press the blinking System Appearance button for the call on hold, to switch to it.

On hold On hold If you have placed two calls on hold:

■ And you do not hang up the handset, press the blinking System Appearance

button for the call you most recently placed on hold. Then press the blinking System Appearance button for the call you first placed on hold to return to it.

■ And you do hang up the handset, remove the handset from the charging unit to

return to the call you most recently placed on hold. Then press the blinking System Appearance button for the call you first placed on hold to return to it.

Active or on

hold

On hold If a third call comes in while you have one active call and one on hold, or two calls on

hold, the system forwards the third caller directly to your call coverage point. See

“Forwarding Incoming Calls” in this chapter for call forwarding details.

Dialing a Call This section describes standard dialing features.

An Internal Call

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Dial the person’s 3-digit or 4-digit extension.

4 When you are finished, hang up the handset or press the Ta lk button

again to end the call.

An External Call

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 If necessary, dial 9, 8 or whatever to access an external line. If one of the

Access buttons is configured to access an external line directly, you can press that button.

Dialing a Call 51

Redialing a Call

4 Dial the number. Or use a personal or system-wide speed dial number.

5 When you are finished, hang up the handset or press the Ta lk button

again to end the call.

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 401 to dial the most recent number that you dialed.

52 CHAPTER 4: STANDARD FEATURES

Forwarding Incoming Calls

You can choose when and where to forward unanswered incoming calls. Unanswered calls that come in directly to your extension go to a call coverage point. You can set different call coverage points for different conditions: default, no answer, busy, and all calls.

Unanswered calls that come to your telephone through ACD groups, hunt groups, and calling groups follow the call coverage path that your administrator sets up for the group. See

“Automatic Call Distribution

Groups, Hunt Groups, and Calling Groups” in Chapter 7.

When you specify call forwarding, you specify the call coverage point and the condition under which to forward calls.

Call Coverage Points Your call coverage points are the destinations you forward your calls to

when you do not answer. They can be telephone extensions or external telephone numbers, your voice mail box, or an automated attendant.

Condition to Forward

Calls

You can choose when to forward calls:

■ Default — Forwards unanswered incoming calls to your default call

coverage point after a specified number of rings if you have not specified another condition.

■ Call Forward No Answer — Forwards unanswered incoming calls to

a call coverage point when your phone rings for a specified number of rings.

■ Call Forward Busy — Forwards incoming calls to a call coverage

point when your phone is busy.

If you have multiple lines, all lines must be in use in order for Call Forward Busy to engage.

■ Call Forward All — Forwards all incoming calls without ringing to a

call coverage point regardless of the state of your phone.

Use this feature when, for example, you plan to be away from your phone for an extended period of time.

Forwarding Incoming Calls 53

Setting Call Forward

from the Telephone

You can set call forwarding from your telephone. You choose the condition for call forwarding (default, no answer, busy, or all) and the destination. When you specify an external telephone number as the destination, start by entering a 9 or 8 or whatever is required to access an outside line. Example: 912815551212 dials (281) 555-1212. You can enter a * if a pause is required between an access code and a destination number.

The number that you choose may be limited by your call permissions. To view your permissions, log in to NBX NetSet utility and go to My Calling Privileges > Call Permissions.

From the telephone, you can set call forwarding using feature codes. Use the NBX NetSet utility to see your call forwarding settings. Your administrator can also set programmable Access buttons for call forwarding. The display panel shows your current call forward destination.

Forward to Mail

From the telephone, you can set your 3Com Telephone so that all incoming calls go directly to your default call coverage point, usually your voice mailbox. You can change the destination to the Auto Attendant or receptionist or a different telephone number. This feature is referred to as FWD MAIL, Forward to Mail, Forward All Calls to Voice Mail, and Forward All Calls to VM. When Forward to Mail is in effect, your telephone rings once before forwarding the call to your default call coverage point.

On a 3Com Cordless Telephone:

1 Remove the handset from the charging unit.

2 Press Feature + 440.

3 To turn off FWD MAIL, remove the handset from the charging unit and

press Feature + 440 again.

To set your default call forwarding destination, use the NetSet utility. See

“Default” later in this section.

To prevent the telephone from ringing even once, use the Do Not Disturb feature (see

Chapter 5) or use the Call Forward All feature (see “Call Forward All”

later in this section).

“Managing Off-site Notification Using the Telephone” in

54 CHAPTER 4: STANDARD FEATURES

Call Forward No Answer, Call Forward Busy, and Call Forward All override this Forward to Mail setting if they are in effect. If you turn off Forward to Mail and no other call forward options are in effect, unanswered calls still go to your default call coverage point but after the number of rings specified in the NBX NetSet utility Call Forward > Call Forward page.

To view your current Forward to Mail setting, log in to NBX NetSet utility and go to My Calling Privileges > for Forward All Calls to VM.

Call Forward No Answer

To set Call Forward No Answer:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 466.

4 Dial the extension that you want to forward calls to.

Feature Settings and see the status

5 Press .

You can specify the number of rings before the call is forwarded by logging in to the NBX NetSet utility and selecting the Call Forward >

Call Forward Override page. You specify the number of rings under the Call Forward No Answer selection.

To cancel Call Forward No Answer:

1 Remove the handset from the charging unit.

2 Press the Tal k button

3 Press Feature + 466 again.

Call Forward Busy

To set Call Forward Busy:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 467.

4 Dial the extension that you want to forward calls to.

5 Press .

Forwarding Incoming Calls 55

To cancel Call Forward Busy:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 467 again.

Call Forward All

To set Call Forward All:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 465.

4 Dial the extension that you want to forward calls to.

Setting Call Forward

from the NBX NetSet

Utility

5 Press .

To cancel Call Forward All:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 465 again.

From the NBX NetSet utility, you can set default call forwarding or choose to override the default with the condition for call forwarding (No Answer, Busy, or All) and the destination. For telephone numbers, do not use parentheses, hyphens, or spaces. When you specify an external telephone number, start by entering a 9 or 8 or whatever is required to access an outside line. Example: 912815551212 dials (281) 555-1212. You can enter a * if a pause is required between an access code and a destination number.

Default

The Call Forward page defines basic call forwarding. You choose from four destinations: voicemail box, a phone number, the automated attendant, or disconnection. You can override these settings on the Call Forward Override page or by making changes on the telephone.

56 CHAPTER 4: STANDARD FEATURES

To set the default call forwarding:

1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward.

2 Select the number of rings you want the caller to wait before the call

coverage point is activated.

3 Select a call coverage point:

■ If you select Forward to voicemail box, the caller can leave a

message.

■ If you select Forward to phone number, enter that extension or

external phone number in the box.

The number that you choose may be limited by your call permissions. To view your permissions, go to My Calling Privileges > Call Permissions.

The check box below Forward to phone number specifies where you want to forward calls that are not answered at the internal extension that you specified as the Forward phone number.

If you check the box, calls that are not answered at the number you forward them to are passed on to your choice of:

■ User Voicemail — Your voicemail box

■ Default Menu — The default automated attendant, usually

extension 500

■ Voicemail AA— The default system voicemail, usually extension

501

If you leave the box unchecked, calls that are unanswered at the number you forward them to are passed on to the destination specified for that number. This setting can result in having your calls forwarded to another person’s voicemail or to a loop of forwarding where the call is not answered.

■ If you select Automated Attendant, you can choose to forward calls

to your choice of:

■ Default Menu — The default automated attendant, usually

extension 500

■ Voicemail AA— The default system voicemail, usually extension

501

■ If you select Disconnect (no forwarding), the system disconnects an

incoming call if it is not answered after the specified number of rings.

4 Click Apply to enter your changes.

Forwarding Incoming Calls 57

Override

To set the call forward override:

1 Log in to the NBX NetSet utility and go to Call Forward > Call Forward

Override.

2 Select your call forward conditions:

■ If you select Call Forward All, calls do not ring on your extension

and are immediately forwarded to the extension or external phone number you specify in the box.

■ If you select the next button, you can select either or both of the

following conditions:

If you select Call Forward Busy, calls do not ring when all of your lines are busy and are immediately forwarded to the extension or external phone number you specify in the box.

If you select Call Forward No Answer, calls ring the number of times you specify in the rings box. If they are not answered then, they are forwarded to the extension or external phone number you specify in the box.

Call Forward

Precedence

■ If you select No action, call forwarding follows the specifications of

the Call Forward page.

3 Click Apply to enter your changes.

Five features can interact to affect call forwarding: Forward to Mail, Call Forward No Answer, Call Forward Busy, Call Forward All, and Do Not Disturb. If they are enabled at the same time, the NBX system determines precedence, which call forwarding path is in effect, according to the following rules:

■ If Call Forward All is enabled, all calls are immediately forwarded to

the Call Forward All destination. All other feature settings are ignored.

■ If Do Not Disturb is enabled and Call Forward All is not enabled, all

calls are immediately forwarded to the Call Forward Default destination. All other feature settings are ignored.

■ If Call Forward Busy is enabled and Call Forward All and Do Not

Disturb are not enabled, all calls received when this extension is busy are immediately forwarded to the Call Forward Busy destination. All other feature settings are ignored.

■ If Call Forward No Answer is enabled and Call Forward All and Do Not

Disturb are not enabled, all calls received when this extension is not

58 CHAPTER 4: STANDARD FEATURES

busy are forwarded to the Call Forward No Answer destination after the specified number of rings. All other feature settings are ignored.

■ If Forward to Mail is enabled and Call Forward All, Do Not Disturb, Call

Forward No Answer, and Call Forward Busy are not enabled, all calls received when this extension is not busy are forwarded to the Call Forward Default destination after one ring.

■ If no call forwarding settings are enabled, all calls received this

extension is busy are immediately forwarded to the Call Forward Default destination. If this extension is not busy, all calls are forwarded to the Call Forward Default destination after the number of rings specified in the Call Forward Default page of the NetSet utility.

Putting a Call

Hold

To put a call on hold:

1 Press the Hold button.

2 To return to the call, press the appropriate System Appearance button.

Dialing Another Call To place a call on hold and dial a new call:

1 Press the Hold button.

2 Press the System Appearance button that is currently not being used.

Typically the first two System Appearance buttons on the left of a 3Com Cordless Telephone are used for your extension. Your system administrator can verify the number and location of System Appearance buttons on your telephone.

3 When you hear dial tone, dial the second call.

More Than One Call The number of simultaneous calls that you can have on your 3Com

Telephone is limited by the number of System Appearance buttons that are defined for your extension. The default is the first two System Appearance buttons on the left of 3Com Cordless Telephones. Your administrator can verify the number and location on your telephone.

Transferring a Call 59

To place more than one call on hold on a 3Com Cordless Telephone:

1 To place the current call on hold, press the Hold button.

■ To make a call, press the System Appearance button that is currently

not being used. When you hear dial tone, dial the call.

■ To receive a call, press the flashing System Appearance button that

indicates the incoming call.

2 To place the new call on hold, press the Hold button.

3 To return to either call, press the appropriate System Appearance button.

4 To place or receive another new call, repeat the previous steps.

On 3Com Cordless Telephones, you can place at most two calls on hold.

Tra ns fer ring a Call When you answer an incoming telephone call, the Transfer feature allows

you to send that call from your telephone to any other internal line or, if your call permissions allow, to an outside line. To view your permissions, log in to the NBX NetSet utility and go to My Calling Privileges > Call

Permissions. Your administrator can change your call permissions.

Announced

(Screened) Transfer

Before you complete a transfer, you can announce to the recipient that you are transferring a call. The recipient can then decide whether to take the call. To announce a transfer:

1 While on a call, press the Xfer (Transfer) button. The system places the

call on hold and selects a new line.

2 Dial the extension number to which you want to transfer the call.

3 When the recipient answers, announce the call.

■ If the recipient wants to take the call, press the Xfer button again to

complete the transfer. Hang up the handset.

■ If you are on a 3Com Cordless Telephone and the recipient does not

want to take the call, retrieve it by pressing the System Appearance button on which the call originated.

Your administrator can disable Announced Transfers (by enabling the One Button Transfer feature) for the entire NBX system. When that setting is enabled, every time that you transfer a call, the call is transferred as soon as you dial the extension — without waiting for you to announce the call.

60 CHAPTER 4: STANDARD FEATURES

Blind Transfer In a blind transfer, you transfer the call without notifying the recipient:

1 While on a call, press the Xfer button. The system places the call on hold

and selects a new line.

2 Dial the number to which you want to transfer the call.

3 As soon as you hear a full ring, press the Xfer button and hang up.

If you press the Xfer button too soon after you dial the number, the transfer might not occur.)

Direct Mail Transfer You can transfer a call directly into another user’s voice mailbox. The call

does not ring on that user’s telephone.

Calls transferred to a user’s mailbox by means of Direct Mail Transfer are always directed into that user’s voice mailbox, even if the recipient has specified a different call coverage point.

On a 3Com Cordless Telephone:

Establishing a Conferenc

e Call Using Feature Codes

1 While you are on a call, press Feature + 441.

2 Dial the voice mail extension to which you want to transfer the call.

3 Hang up the handset.

You can establish a Conference Call with up to four parties, including yourself, depending on your NBX system configuration. You must be using a telephone on the NBX system to establish the call. The other parties can be any combination of internal and external parties.

If the NBX has SIP (Session Initiation Protocol) enabled, you are limited to three-party Conference calls, including yourself, unless your NBX system is configured with a 3Com SIP Conference Server. For more information on making Conference calls with SIP enabled, see your NBX administrator.

From a 3Com Cordless Telephone, follow these steps:

1 Dial a call, or receive a call from someone else. Two parties are now on

the call.

2 While on the call, press Feature + 430. The system selects a new line and

places the first party on hold.

Establishing a Conference Call Using Feature Codes 61

3 Dial a call to an internal or external third party.

■ For an announced conference, wait for the third party to answer the

call, and then press Feature + 430 again.

Until you press Feature + 430 the second time, the second party remains on hold, and you may converse with the third party privately.

■ For a blind conference, press Feature + 430 immediately after you

dial the number. You return to the conference, and you and the second party hear the third party’s telephone ringing.

If the third party answers, three parties are now in the conference call.

If the third party is internal and does not answer, the attempt to conference that party is cancelled. You cannot establish a conference call with an NBX user’s voice mailbox.

4 Repeat steps 2 and 3 to conference in a fourth party.

For details about the Mute features, see “Telephone Buttons and

Controls” in Chapter 2.

Disconnecting the

Last Person

That

You Called

Use the Conference Drop feature to disconnect the last person that you add to a conference call. This feature is helpful if, when you add a party, your call is answered by someone else.

■ Only the person who added the last caller to the conference call can

drop that caller.

■ Your administrator can configure any Access button on the Attendant

Console associated with your Cordless telephone to be a Conference Drop button.

On a 3Com Cordless Telephone, or a telephone that does not have a button programmed for Conference Drop:

1 While on the conference call, press Feature + 431.

2 The system returns you to the others who are in the conference call.

62 CHAPTER 4: STANDARD FEATURES

More About

Conference Calls

■ To place your part of a conference call on hold, press the Hold button.

The other parties can talk among themselves, but they cannot hear you. Music on Hold does not play when a conference call is on hold.

■ To transfer a conference call to another telephone, press the Xfer

button. Dial the number to which you want to transfer the call, announce to the recipient (optionally) that you are transferring a conference call, and then press the Xfer button again.

■ All of the conferenced parties are transferred except yourself.

■ Your ability to drop the last person that you added to the

conference is transferred to the person who accepts the transfer.

Using Camp On Camp On allows you to queue a transferred call on to an NBX destination

extension that is already in use. When the destination extension becomes available, the system automatically rings that extension.

While a call is camped on, the caller hears either Music On Transfer (MOT) or silence if no music is provided. The destination extension becomes available when the user ends the current call or puts the current call on Hold.

You initiate a Camp On call through Feature code 468 or a programmed system access button.

Examples 1 and 2 show two different ways for a user to initiate Camp On.

Example 1: Camp On With Call Transfer

The user at extension 1001 calls the user at extension 1002, who then transfers the call to extension 1003. But the user at extension 1003 is on another call. (The display panel of the extension 1002 telephone shows “On Another Call.”) So the user at extension 1002 initiates the Camp On call, and then hangs up. The user at extension 1001 remains on hold while the user at extension 1003 hears a tone that indicates a caller is camped on. As soon as extension 1003 is available, extension 1003 rings with a call from extension 1001.

In this example, the user at extension 1002 initiates Camp On after initiating a screened call transfer.

Using Camp On 63

In contrast, Example 2 shows how a user can initiate Camp On to directly queue a transferred call on to a destination extension that is in use or busy without using the call transfer feature.

Example 2: Direct Camp On

The user at extension 1001 calls the user at extension 1004, who determines that extension 1005 is busy and cannot take the call (meaning all of its system access lines are in use). So instead of transferring and dropping the call to the call coverage for extension 1005, extension 1004 initiates the Camp On call and then hangs up. The user at extension 1001 remains on hold while the user at extension 1005 hears a tone that indicates a caller is camped on. As soon as extension 1005 is available, extension 1005 rings with a call from extension 1001.

In this example, the user at extension 1004 simply initiates Camp On after receiving the call from extension 1001.

Initiating Camp On

With Call Transfer

You can initiate Camp On with Call Transfer to queue a call to an in use destination extension.

1 While on a call, initiate a (screened) call transfer as described in

“Announced (Screened) Transfer” earlier in this chapter.

2 When you see “On Another Call” on your display panel for the

destination extension, press Feature + 468 (or press the Camp On Access button if one is programmed on your telephone).

■ If the Camp On attempt is successful, the call originator remains on

hold while the destination extension receives a Call Waiting tone.

When the party on the destination extension becomes available, the camped on call rings on the destination extension. Or, if the destination party remains unavailable and the Camp On Return Interval expires, the call is returned to you. See

“More About Camp

On” later in this chapter.

■ If the Camp On attempt is not permitted, the call originator remains

on hold while the message “Not Allowed” or “Camp On In Use” appears on your display panel. See

“More About Camp On” later in

this chapter.

64 CHAPTER 4: STANDARD FEATURES

Initiating Direct

Camp On

More About

Camp On

You can initiate Camp On to directly queue a call on to a destination extension that is in use or busy.

1 While on a call, press Feature + 468 (or press the Camp On Access

button if one is programmed on your telephone).

You are prompted to enter the Camp On destination extension.

2 Enter the three-digit or four-digit extension that you want to Camp On.

■ If the Camp On attempt is successful, the call originator remains on

hold while the destination extension receives a Call Waiting tone.

“More About Camp

On” in this chapter.

■ If the Camp On attempt is not permitted, the message “Not Allowed”

or “Camp On In Use” appears on your display panel. See

“More

About Camp On” in this chapter.

These usage tips and limitations apply to Camp On:

■ A system-wide Camp On Return Interval determines how long a caller

can stay camped on to an extension. The default Camp On Return Interval is 180 seconds (three minutes). The NBX administrator can configure it to be anything from 30 seconds to 10 minutes. If the Camp On Return Interval expires, the camped call is returned to the originator of the Camp On. For example, extension 1001 calls extension 1002, and the call is then camped onto extension 1003 and extension 1002 hangs up. Extension 1003 stays busy. When the Camp On Return Interval expires, extension 1002 starts ringing. If the user at extension 1002 does not answer the call, the call goes to the call coverage for extension 1002.

■ You can initiate a Camp On call only to an internal NBX extension.

However, the originating call can originate from either an external or internal number.

■ An extension can have only one Camped On call in its queue. If

another Camp On attempt is made to this extension, the message “Camp On In Use” is displayed at the telephone attempting to initiate the Camp On.

Using Camp On 65

■ You cannot initiate a Camp On call to:

■ An ACD extension

■ A Hunt Group extension

■ A TAPI RoutePoint extension

■ A Call Park extension

■ A Phantom extension

■ You cannot initiate a Camp On call to a device connected to an Auto

Attendant or Voicemail.

■ You can use either System-wide Speed dials (SSDs) or Personal Speed

Dials (PSDs) that are mapped to a valid extension as an alternative to manually dialing the Camp On destination extension.

■ If Call Forward All or Do Not Disturb is enabled on the Camp On

destination extension, the message “Not Allowed” is displayed at the telephone attempting to initiate the Camp On.

■ The condition of the destination extension at the time you initiate

Camp On determines the following:

■ If the Destination Extension is In Use — One or more (but not

all) of its system appearance lines are presently being used. In this condition, you can use either Camp On with Call Transfer or Direct Camp On to queue a call on to the destination extension.

■ If the Destination Extension is Busy — All of its system

appearance lines are presently being used. In this condition, you can use only Direct Camp On to queue a call on to the destination extension.

■ If the Destination Extension is Available — Instead of queuing

the call, both Camp On with Call Transfer and Direct Camp On act as a blind transfer (See

■ If you are using Camp On with Call Transfer and the destination

“Blind Transfer” earlier in this chapter.)

extension has its Call Coverage set to Disconnect, after the transfer times out, you receive a busy tone. You can now initiate Camp On to the destination extension.

For additional tips and considerations on using Camp On, see your NBX system administrator.

66 CHAPTER 4: STANDARD FEATURES

Using Automatic Callback

Initiating Automatic

Callback

Automatic Callback allows you to request a call back ring from a destination extension that is in use or unanswered. The NBX system attempts to connect you when the called party at that extension becomes available.

On an NBX telephone, the Automatic Callback feature is helpful when:

■ The person you are calling is on another call and you want the system

to generate a call back ring as soon as this person is available.

■ The person you are calling does not answer the call and you want the

system to generate a call back when this person is available.

You initiate an Automatic Callback through Feature code 469 or a programmed system access button depending on the type of NBX telephone you have and how it is configured.

You can initiate Automatic Callback while making a direct call to an extension that is in use or unanswered.

1 While on a call to an extension that is in use or unanswered, press

Feature + 469 (or press the Automatic Callback Access button if one is programmed on your telephone).

More About

Automatic Callback

2 Disconnect from the call.

■ If the Automatic Callback attempt is successful, the message

“Callback Extension XXX” appears on your display panel.

■ If the Automatic Callback attempt is not permitted, the message “Not

Allowed” appears on your display panel. See

“More About Automatic

Callback” in this chapter.

3 When the party on the destination extension becomes available, you

receive a call back ring. When you answer this call back, the destination extension rings and your call then can be connected.

If the party on the Automatic Callback destination extension does not return your call within the time set by the Automatic Callback Return Interval, the system cancels the Automatic Callback request. For more information, see the

“More About Automatic Callback” section.

These usage tips and limitations apply to Automatic Callback:

■ An Automatic Callback Return Interval, set by the NBX NetSet

administrator, determines the maximum amount of time you can wait

Using Automatic Callback 67

for a call back. The range for this timer is 1 minute to 24 hours with the default being 12 hours. If the Callback is not received within this time, the system cancels the Callback.

■ An extension can have up to five Automatic Callback requests

assigned to it. Return call backs are generated in the order that they were received (FIFO).

■ Events that generate a call back from the destination extension

include:

■ Entering a feature code followed by an on-hook event

■ Invoking Directory followed by an on-hook event

■ Going off-hook then on-hook

■ Using Feature + 111 to terminate a session

■ You cannot initiate an Automatic Callback to:

■ An external number

■ An ACD extension

■ A Hunt Group extension

■ A TAPI RoutePoint extension

■ A Call Park extension

■ An extension receiving a transferred call

■ A Phantom extension

■ You cannot initiate Automatic Callback to a device connected to an

Auto Attendant or Voicemail.

■ If Call Forward All or Do Not Disturb is enabled on the Automatic

Callback destination extension, the message “Not Allowed” is displayed at the telephone attempting to initiate the Automatic Callback.

68 CHAPTER 4: STANDARD FEATURES

PERSONALIZING YOUR TELEPHONE

Your NBX® Networked Telephony System has many features that can make your telephone easier to use. This chapter describes:

■ Guidelines About Features on 3Com Telephones

■ Ringer Tones

■ Button Mapping

■ Speed Dials

■ Off-Site Notification

■ Do Not Disturb

■ Preventing Unauthorized Use of Your Telephone

Guidelines About Features on 3Com Telephones

■ Class of Service Override

■ Using a Headset

For information on how to set up your NBX NetSet™ utility password for the first time, see Chapter 1.

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.

■ If your telephone does not have a button programmed for Feature,

ask your administrator to program one.

■ Because your administrator determines whether some of the features

that are described in this chapter are available for your telephone or for the entire system, some of these features might not be available to you.

70 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

Ringer Tones To help you to distinguish the ring tone of your 3Com Cordless Telephone

from the sound of other phones, use the handset controls described in

Chapter 2. You can also use the NBX NetSet utility to turn this ring tone

on or to choose Silent Ring to disable audible ringing.

To turn the ring tone on and off using the NBX NetSet utility:

1 Verify that your computer has a sound device (a USB headset or a sound

card with either headphones or speakers).

2 Log in to the NBX NetSet utility and go to Telephone Programming >

Ringer Tones.

3 Click each of the nine Ringer Tone Settings to hear the choices.

4 Select the number of the tone that you want.

5 Click Apply.

Button Mapping You can map the buttons of your telephone if your NBX administrator

enables this feature for your user group. You can also modify the button mappings for a telephone to override group button mappings unless your administrator has locked a particular feature or features. (A lock icon in the NetSet display indicates whether the button can be remapped.) Call forwarding can occur when locking is enabled.

To check if button mapping is available for your telephone, log in to the NBX NetSet utility and go to My Calling Privileges > Call Permissions. Button mapping is available if this feature is enabled.

To set the button mappings for an individual telephone:

1 Go to Telephone Programming > Button Mapping

2 Click on the pull-down list next to the appropriate button in order to

select a feature from the list to associate with this particular button.

Ta bl e 5 describes all the function types that a user can map to the

available buttons on an NBX Telephone. See “Button Mapping Notes” later in this chapter for tips and special considerations.

Button Mapping 71

Ta bl e 5 User Button Mappings

Function Button Description For more information, see

Account Code Before or during a call, press this button, enter the account

code you want, and press the key.

Automatic Callback While on a call to an extension that is in use or

unanswered, press this button and disconnect from the call

“Account (Billing) Codes” in Chapter 7

“Using Automatic Callback” in

Chapter 4

to have the system generate a call back ring when the user at that extension becomes available.

Camp On While on an active call, press this button and when

prompted, enter the Camp On destination extension of an

“Using Camp On” in

Chapter 4

in use or busy extension to camp the call.

CFWD All Press this button to enter a Call Forward All extension and

to toggle on and off the Call Forward All feature.

CFWD Busy Press this button to enter a Call Forward Busy extension

and to toggle on and off the Call Forward Busy feature.

CFWD No Answer Press this button to enter a Call Forward No Answer

extension and to toggle on and off the Call Forward No

“Call Forward All” in

Chapter 4

“Call Forward Busy” in

Chapter 4

“Call Forward No Answer” in

Chapter 4

Answer feature.

CLIR-All Press this button to toggle on and off the Caller ID All (all

external calls) feature.

CLIR-Next Press this button to toggle on and off the Caller ID Next

(next external call only) feature.

“CLIR for All External Calls” in

Chapter 7

“CLIR for Next External Call

Only” in Chapter 7

Call Toggle Press this button to toggle between two calls.

Conference Typically used for telephones (other than 3Com

3106C/3107C Cordless Telephones) that do not have a dedicated Conference button, press this button to add

“Establishing a Conference

Call Using Feature Codes” in

Chapter 4

parties to a conference call.

Conference Drop Press this button to drop the last person who joined the

conference call.

“Disconnecting the Last

Person That You Called” in

Chapter 4

Default Indicates that this button has no mapping.

Directory Press this button to access the Name Directory. This feature is not supported

by 3Com 3106C/3107C

Cordless Telephones.

Do Not Disturb Press this button to toggle on and off the Do Not Disturb

feature.

Extend Wrap-Up Time Press this button to extend the ACD Wrap-Up Time

duration. Wrap-Up Time must be enabled by the ACD

“Do Not Disturb” in this

chapter

“Extend Wrap-Up Time” in

Chapter 7

administrator. You can use this feature once per call.

72 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

Table 5 User Button Mappings (continued)

Function Button Description For more information, see

Feature Use this button to access any system feature by pressing it

and then dialing a Feature Code.

“Using Feature Codes” in

Chapter 6

For example, if a telephone does not have a button programmed for Call Park, you can press the Feature button, and then dial the Call Park Feature Code (444) to access the Call Park feature.

Flash If your NBX system is connected to a Central Office (CO) by

one or more Analog Line Card ports, and if the CO provides a feature such as Call Waiting that requires a flash signal, press this button to signal the CO to put the existing call on hold and toggle to the call that is waiting.

To return to the first call, press this button again.

Fwd Vmail Press this button to direct all incoming calls to your voice

mail (or to wherever you have specified in the NBX NetSet

“Setting Call Forward from the

Telephone” in Chapter 5

utility Call Forward > Call Forward

grp login/out 0–99

(0–29 on NBX 100)

Press this button and enter the appropriate password to log in to or out of an Automatic Call Distribution, Hunt, or Calling group.

“Automatic Call Distribution Groups, Hunt Groups, and Calling Groups” in Chapter 7

Maps one of the group login/logout Feature Codes (login numbers to this button. (Ask your administrator for what login number to use.) Each login number logs you in or out of the associated group.

Line/Extension Use this button to map to the extension of another

telephone (to create a Busy Lamp/Speed Dial) or Analog Terminal Adapter (ATA). (Only your administrator can map this button to an external or call park extension.)

Number — Enter the extension (with no spaces or special characters) associated with the telephone or ATA port.

Priority — Enter a number to identify which button has precedence. The button with the lowest value becomes active when you lift the receiver or press speaker.

MWI For VM Assigns the Message Waiting Indicator to this button. The

lamp next to the button lights when you have a message in

“Telephone Buttons and Controls”in Chapter 2

your mailbox.

Number — Enter the voice mailbox number (telephone extension) when prompted.

MWI To Ph Send Press this button to send an MWI message to any other

phone in the system that has a mapped MWI Retrieve button with an associated LED.

“Using Message Waiting Indicator to Telephone” in Chapter 7

Button Mapping 73

Table 5 User Button Mappings (continued)

Function Button Description For more information, see

MWI Cancel Press this button to cancel and remove the most recent

MWI message that was sent to a particular extension from this phone. (The same phone that sent the message must

“Using Message Waiting Indicator to Telephone” in Chapter 7

be used to cancel the message.)

MWI Retrieve Press this button to retrieve MWI messages through the

LCD and the up or down arrow (scroll) buttons.

This feature is not supported by 3Com 3106C/3107C Cordless Telephones.

Other Lets you assign any feature code to a button.

Number — Enter the feature code number in this field.

“Class of Service Override” and “Preventing Unauthorized Use

of Your Telephone”

Example: On the NBX 100, use Other to map the personal speed dials from 11–99. In the Number field, enter an extension from the personal speed dial extension range. Personal speed dial 11 corresponds to extension 610.

You can also use Other to map Class of Service Override, feature code 433, or

Telephone Lock, feature code 432 to

a telephone button.

Park Press this button and dial a valid Call Park extension to park

“Call Park” in Chapter 7

the current call.

To retrieve a parked call from a Call Park extension, press the Park button and then dial the extension on which the call was parked.

PG 482–531

(PG 500-531 on NBX 100)

Press this button to pick up a call on any extension in the selected Pickup Group without dialing the Pickup Group extension. Your telephone and the ringing telephone must be part of the same Pickup Group unless the “Allow

“Call Pickup” in Chapter 7

Non-Member Pickup” check box is enabled for the group.

To do this you must first identify a specific Pickup Group extension and assign it to this button. If you are unsure what extension to use, ask your administrator.

Pickup Group Press this button and dial the Pickup Group extension to

“Call Pickup” in Chapter 7

pick up a call on any extension in the associated Pickup Group. Your telephone and the ringing telephone must be part of the same Pickup Group unless the “Allow Non-Member Pickup” check box is enabled for the group.

74 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

Table 5 User Button Mappings (continued)

Function Button Description For more information, see

PSD 1–99

(PSD 1-10 on NBX 100)

Redial Press this button to place a new call to the same number as

Release Press this button to disconnect the current call and leave

SSD (System Speed

Dial)

Switch to DTMF Press this button to switch this Analog Line Card port from

Transfer Press this button to transfer a caller to an internal extension

WhisperPage Press this button and when prompted, enter the extension

Assigns a Personal Speed Dial (PSD) number to the button.

The NBX system includes 100 Personal Speed Dials (PSDs).

For the NBX 100, you can map the first 10 personal speed dials using the Button Mapping window. To map the remaining 90 personal speed dials, use the Other button mapping, described earlier in this table.

You define the telephone numbers for each PSD in Directory > Personal Speed Dial in the NBX NetSet utility.

the most recent call made from this telephone.

the telephone idle (on hook). This feature is useful if you use a headset when you make calls.

Maps a System Speed Dial number to the button. “Speed Dials” later in this

pulse dialing to tone dialing (DTMF). You cannot switch from tone dialing back to pulse dialing during a call.

or an external telephone number.

to initiate a WhisperPage session.

“Speed Dials” later in this

chapter

“Dialing a Call” in Chapter 4

“Using a Headset” later in this

chapter

“Using Pulse Dialing” in

Chapter 7

“Transferring a Call”in

Chapter 4

“WhisperPage”in Chapter 7

Wrap-Up Time Press this button to activate the ACD Wrap-Up Time

session if this feature has been enabled by the ACD administrator. You can use Wrap-Up Time only once per call. However, you can extend the Wrap-Up Time session duration by using the Extend Wrap-up Time feature.

Xfer Vmail Press this button to transfer a caller directly to another

person’s mailbox.

Button Mapping

Notes

The following notes apply to user button mapping.

■ Button Type Functions — Not all button type functions are available

on all models of telephones.

■ Priority and Number Fields — The use of Priority and Number fields

for button mapping depend on the selected button type function. These fields are applicable where noted in

“Wrap-Up Time” in Chapter 7

“Direct Mail Transfer” in

Chapter 4

Ta ble 5.

Button Mapping 75

■ Ring Field — The Ring field used for button mapping allows you to

enable and disable ringing for a lone appearance button and to set delayed ringing patterns. (See “Delayed Ringing” below.)

■ Busy Lamp/Speed Dial — A Busy Lamp/Speed Dial button is an

Access button where the Type field is set to Line/Extension and the button is mapped so that it can function as a Speed Dial. When you press the Busy Lamp/Speed Dial button, you dial the mapped extension. When the other extension is in use, the lamp lights on your telephone. For how to configure a Busy Lamp/Speed Dial button, see “Line/Extension” in

■ Button Labels — You can use the NBX LabelMaker utility available

Tab le 5.

through the NBX NetSet utility to create and print labels for the buttons on your telephone.

■ Delayed Ringing — The administrator can define a “ringing

progression” for a line mapped to multiple telephones. For example a call could ring immediately at telephone 1, begin ringing at telephone 2 after 4 rings, and then begin ringing at telephone 3 after 8 rings. Any of the telephones can pick up the call at any time, even if it has not yet started ringing at a particular telephone.

Delayed Ringing works only when your administrator maps telephone company lines directly to buttons on two or more telephones or defines bridged station appearances. After that is done, you can alter the delayed ringing pattern by changing the delay before ringing occurs on the mapped line on your phone.

To edit a Delayed Ringing Pattern, go to Telephone Programming > Button Mapping. The button mapped to the telephone line or designated as a bridged extension will have the Type set to Line/Extension

For the shared line appearance button, set the Ring box to the behavior that you want. To have the telephone begin ringing after one ring, select 1, after two rings, select 2. Select No to disable ringing entirely. (The lamp still functions to indicate ringing/call status.) Do not change the settings in the Ty pe, Number, and Priority fields.

76 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

Speed Dials This section describes the types of speed dials on an NBX system:

■ Personal

■ System-wide

■ One-Touch

It also describes how you can print a list of speed dials and a set of labels for your telephone, showing which of your buttons are mapped to features and speed dial numbers.

Personal Speed Dials You can create a list of up to 99 personal speed dials (using ID numbers

601 through 699) for your telephone. These speed dials are available only from the telephone for which they were created.

You create, view, and print your personal speed dial list using the NBX NetSet utility.

If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to Telephone Programming > Button Mapping to view or change the current personal speed dial assignments for your telephone’s buttons. See

“Button Mapping” earlier in this chapter.

You can also map a personal speed dial ID number to one of the available Access buttons on your telephone from the Directory > One-Touch Speed Dial page. See

“Special Case: One-Touch Speed Dials” later in

this chapter.

To assign or change a personal speed dial number:

1 Log in to the NBX NetSet utility and go to Directory > Personal Speed

Dial.

2 In the Personal Speed Dial page, select an unassigned speed dial ID

number, or select the speed dial ID number for which you want to change the speed dial number.

3 In the Speed Dial Number text box, type the telephone number that

you want the system to dial when you use that ID number.

Include all of the prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code.

Speed Dials 77

4 In the Account Code box, type an account code if it is required or useful

for calls to this destination. See

“Account (Billing) Codes” in Chapter 7

for more information about account codes.

5 In the Comment text box, type a brief description, usually a name, that

corresponds to the number.

6 After you have made all of your changes to the personal speed dials, click

Apply to complete your changes.

To use a personal speed dial:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature plus the 3-digit personal speed dial code for the number

that you want to call.

If you dial a speed dial code that has no number assigned to it, the display panel on your telephone shows the message No number stored.

System-wide

Spe

ed Dials

The administrator can set up to 100 system-wide speed dials (using ID numbers 700 through 799) for numbers that are dialed frequently by many internal users. You can view the system-wide speed dial list through the NBX NetSet utility.

If your administrator has assigned you to a group that allows you to change your button mappings, log in to the NetSet utility and go to Telephone Programming > Button Mapping to view or change the current system-wide speed dial assignments for your telephone’s buttons.

“Button Mapping” earlier in this chapter.

See

You can also map a system-wide speed dial ID number to one of the available Access buttons on your telephone from the Directory > One-Touch Speed Dial page. See

“Special Case: One-Touch

Speed Dials” next.

To use a system-wide speed dial:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature plus the 3-digit system-wide speed dial code for the

number that you want to call.

If you dial a speed dial code that has no number assigned to it, the display panel on your telephone shows the message No number stored.

78 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

Special Case:

One-Touch

Spee

d Dials

One-Touch speed dials use one the telephone’s Programmable Access buttons.

Use either the One-Touch or the Personal speed dial screen to assign or change the One-Touch speed dial numbers on your telephone. If you make a change in one screen, it appears in the other screen. See

“Personal Speed Dials” or follow these steps for the One-Touch screen.

To add or change a One-Touch speed dial on an available Access button:

4 Log in to the NBX NetSet utility and go to Telephone Programming >

Button Mapping

5 Any box that has an asterisk in the margin beside it is available for a

personal or system-wide speed dial. In any of the asterisked text boxes under Number, type the telephone number to which you want to assign a speed dial button. Or change the telephone number in a box that already has a speed dial number.

Include all of the prefix numbers that you would normally dial, such as a 9 or 8 or 1 to access an outside line, and, if necessary, the country code or area code. (The complete number string can be longer than the box.)

Speed

Printing

Dial Lists

To include an account code in a one-touch speed-dial number, enter the feature code, account code, and before the telephone number.

Example: [888]1234#9785551212. Do not use spaces, hyphens, commas, or nonnumeric characters other than

or an opening or closing

bracket [ ].

6 In the Description text box, type a brief description, usually a name that

corresponds to the number.

7 After you have made all of your changes to the One-Touch speed dials,

click Apply to complete your changes.

If you make a change in this screen, the change also appears in the Personal Speed Dials screen. See

“Personal Speed Dials” earlier in this

chapter.

You may find it useful to have a paper list of personal or system speed dials. You can also create paper labels for your telephone.

Speed Dials 79

To print a list of speed dials:

1 Log in to the NBX NetSet utility and go to Directory > Personal Speed

Dial or System-wide Speed Dial.

2 Click the Print button that appears at the bottom of the page: .

3 A list appears with all of the personal or system-wide speed dial numbers

that are allocated to your telephone.

4 Use the browser’s Print button or menu item to print the list.

Printing Labels You can print labels that identify the numbers and features that are

assigned to Access buttons on your telephone using the LabelMaker in the NBX NetSet utility or on the NBX Resource Pack CD.

To print labels for your telephone:

1 Log in to the NBX NetSet utility and go to Resources > Telephone

Button Labels.

2 Click Telephone Button Labels. Save the file to your PC’s hard disk and

double-click the icon to start the LabelMaker program.

3 Find the page in the LabelMaker that has labels for your telephone.

4 Edit the label template by clicking any of the label text boxes to highlight

the existing text, and then typing new text.

5 Press Tab to move to the next text field in the label.

6 Click the Print button at the top of the LabelMaker screen to open the

Print dialog. Be sure to specify which page you want to print. Typically, the default is to print all pages.

7 Click Print.

8 Cut out the labels and put them in the label holders of your 3Com

Telephone.

9 To save the edited LabelMaker, click the Save button at the top of the

LabelMaker screen. Or you can click File > Save As to save the LabelMaker to a new location.

To reuse your saved LabelMaker, you must run the file that you saved to your computer. If you download the LabelMaker from the NBX NetSet utility again, you get the default version, and the download might overwrite your saved LabelMaker. To create a Windows Desktop shortcut to your saved LabelMaker, right-click the saved file and then click

Send

To > Desktop (create shortcut).

80 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

Off-Site N

otification

When you enable off-site notification, the NBX Messaging system notifies you that you have received voice mail. You can then retrieve your messages. Off-site notification consists of one cycle of up to five attempts to reach you, one attempt for each Attempt row that you configure in the Off-Site Notification screen.

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.

To configure off-site notification for your NBX voice mailbox:

1 Log in to the NBX NetSet utility and go to My Calling Privileges > Call

Permissions. Look to see if your system administrator has enabled

off-site notification for the NBX system and for the Class of Service group to which your telephone belongs. If not enabled, ask to have these features enabled.

2 Go to NBX Voice Mail Settings > Off-Site Notification.

3 Select whether you want off-site notification for all messages or for

urgent messages only.

Next, you will need to configure the Off-Site Notification Attempts for up to five attempts at off-site notification.

4 In the first Attempt row, in the Method drop-down list, select Pager,

VoiceMail, or EMail

The cycle of notice behaviors differs depending on the method that you specify for the first attempt. See “Notice Behaviors” later in this chapter.

5 In the Number/Address field:

■ If you selected Pager for Method in step 4:

■ Enter a pager number. Do not use parentheses, hyphens, or spaces.

Ask your administrator if you need to include the area code and any other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0. After you receive the pager message, you call in to your voice mailbox to listen to your messages.

■ In the Numeric Page field, indicate what you want the pager to

display. Enter a series of digits, such as your telephone extension number.

■ If you selected VoiceMail for Method in step 4:

Off-Site Notification 81

■ Enter the telephone number at which you want to be notified. Do

not use parentheses, hyphens, or spaces. Ask your administrator if you need to include the area code and all other digits that your system needs to dial an outside number, such as 9, 8, 1, or 0.

When you choose to be notified by voice mail, the NBX system calls the number that you enter in this field. When you answer the call, the system announces the new voice message and allows you to follow the prompts to access your voice mailbox and listen to and delete any of your messages.

■ If you selected EMail for Method in step 4:

■ Enter the e-mail address at which you want to be notified. You can

use different e-mail addresses for different Attempts.

When you choose to be notified by e-mail message, the NBX system sends you an e-mail message for each voice mail message that you receive. The voice message may be attached to the e-mail message as a WAV file. See the tables in

“Notice Behaviors” later

in this section.

You can listen to the messages using your PC sound device (a USB headset or a sound card with either speakers or headphones).

If you delete the e-mail notice with its attached WAV file after you listen to the message, you delete only the copy. The original voice mail message remains in your NBX voice mailbox. You must log in to the NBX voice mail system by telephone or through the NBX NetSet utility to delete your messages.

6 From the Interval drop-down list box, select the number of minutes that

you want the system to wait after each attempt before it moves to the next attempt.

The “best” time interval depends on the Attempt method that you choose. For instance, allow sufficient time after a Pager notification for the usual delay at your pager supplier.

7 Click Apply.

8 Repeat steps 4 through 7 to set up additional attempts if you want.

The cycle of notice behaviors differs depending on the method that you select for the first attempt. See “Notice Behaviors” at the end of this section.

82 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

9 You do not need to configure every Attempt row. When you have

configured all of the Attempt rows that you want, click OK. The NBX Messaging tab appears.

10 Test your off-site notification settings by leaving yourself a voice mail

message.

Additional Notes

■ You can use the same notification method for all five attempts, or any

combination of methods.

■ If your voice mailbox is full and someone tries to leave you a voice mail

message, the NBX system does not send you an e-mail notification.

■ When you activate the Telephone Locking feature on your

telephone, the NBX system sends you off-site notification messages only if the notification number (for example, your pager number) is a toll-free telephone number. See chapter.

“Telephone Locking” later in this

Notice Behaviors

These tables explain how the cycle of notice behaviors depends on the method that you select for the first attempt. See the definitions as well as the next section,

“Resetting the Off-Site Notification Cycle”.

Off-Site Notification 83

■ If you specify EMail for the first attempt:

Attempt Method Notice Behavior

1 E-mail ■ You receive an e-mail notice for each voice message.

■ Each e-mail notice contains information about the voice message (like time of

receipt and the number that called), and the voice message is attached as a WAV file.

and then you configure attempt:

2 through 5 as E-mail ■ You receive an additional e-mail notice for each voice message.

■ The second e-mail notice contains no information about the voice message (like

time of receipt and the number that called) and no WAV file attachment.

2 through 5 as Pager ■ You receive a pager call for each voice message.

2 through 5 as VoiceMail ■ You receive a telephone call for each voice message. Follow the prompts to

■ If you specify Pager or VoiceMail for the first attempt:

Attempt Method Effect

1 Pager or Voice

Mail

■ You receive a telephone call or pager call for only the first new

voice message.

and then you configure attempt:

2 through 5 as E-mail ■ You receive an e-mail notice for only the first new voice mail

message.

The e-mail notice contains no information about the

voice message (like time of receipt and number that called) and no WAV file attachment.

2 through 5 as Pager ■ You receive a pager call for only the first new voice message.

2 through 5 as Voice Mail ■ You receive a telephone call for only the first new voice

message.

First new message means the first voice mail message that arrived at your mailbox since the last time that you logged in to your

voice mailbox through a telephone or through the NBX NetSet utility. Logging in restarts the cycle.

Resetting the Off-Site Notification Cycle

When you log in to your voice mailbox and hang up or log out (regardless of whether you listen to or delete messages), you start the off-site notification cycle again. You are notified about the next message that comes into your voice mailbox.

84 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

Managing Off-site

Notification

Using the

To manage your off-site notification settings directly through the telephone:

Telephone

1 Log in to your voice mailbox at your telephone or remotely.

2 Press 9.

3 Press 4, select one of these options, and follow the prompts:

Press 1 to enable off-site notification.

Press 2 to disable off-site notification.

Press 3 to change off-site notification settings.

Press 4 to review current off-site notification settings.

Press to return to the main menu.

Do Not Disturb When the Do Not Disturb feature is in effect, calls coming in to your

telephone immediately go to your default call coverage point without ringing. You set the default call coverage point from the NBX NetSet utility by going to Call Forward > Call Forward. See

Incoming Calls” in Chapter 4.

“Forwarding

If Call Forward All is in effect, it overrides Do Not Disturb. Calls go to the call coverage point defined for Call Forward All in the Call Forward > Call Forward Override page.

You can ask your administrator to map the Do Not Disturb feature to an available Access button on your 3Com Telephone, or you can use the Feature Code to enable and disable the feature.

When Do Not Disturb is in effect:

■ It overrides Call Forward No Answer, Call Forward Busy, and FWD

MAIL.

■ Your telephone does not ring when it receives an incoming call.

■ You can use the telephone to dial outgoing calls.

■ You can use the telephone to dial internal and external pages.

Preventing Unauthorized Use of Your Telephone 85

■ If your telephone is part of a call pickup group, no other telephone in

the pickup group can retrieve a call that comes directly in to your telephone. The incoming call goes immediately to the call coverage point (voice mail, auto attendant, or other extension).

■ If your telephone is part of an ACD group, a hunt group, or a calling

group, incoming calls to the group ring on your telephone. Calls coming in directly to your telephone (not directed to the group) do not ring on your telephone. To prevent every call from ringing, you must enable Do Not Disturb and also log out of the group.

To enable and disable Do Not Disturb using the feature code:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 446.

4 Hang up. Your telephone is now in Do Not Disturb mode. The display

panel on a 3Com Cordless Telephone shows

DO NOT DISTURB when the

phone is in AutoStandby mode.

5 To disable Do Not Disturb mode, repeat the above steps. The

NOT DISTURB message disappears from the display panel.

To view your current Do Not Disturb setting even if you do not have a 3Com Telephone or if you are away from your desk, log in to the NBX

Feature Settings.

Preventing Unau

thorized Use

of Your Telephone

NetSet utility and go to My Calling Privileges >

To prevent others from dialing long-distance or other unauthorized calls from your telephone permanently, ask your administrator to adjust the call permissions schedule for your extension, or you can adjust it temporarily with the Telephone Locking feature.

Telephone Locking To enable and disable the Locking feature using the feature code:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 432. The display panel on a 3Com Telephone prompts

you to enter your password.

4 Enter your password + and hang up. Your telephone is now locked.

The display panel shows the Locked message.

86 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

5 To turn off this feature, repeat the above steps.The Locked message

disappears.

Additional Notes

■ When Telephone Locking is activated, a person using your telephone

can dial only toll-free calls, calls to emergency services (such as 911 in the United States), or calls to telephone numbers that have been programmed in your system as “internal” calls.

■ Even when Telephone Locking is active on your telephone, your

off-site notification choices remain in effect. That is, notification of voice mail messages is sent to the outside telephone numbers or paging numbers that you have specified in the NBX NetSet utility NBX Voice Mail Settings > Offsite Notification page, even if these numbers are not toll-free.

■ You can view your current Telephone Lock setting from the NetSet

utility by going to the My Calling Privileges >

Feature Settings.

Call Permissions Your administrator establishes Call Permissions to control the types of

Class of Service Override

calls that can be dialed from your telephone. The administrator can configure these permissions to change depending on the time of day. For example, your administrator can prevent long-distance calls from being dialed from your telephone outside of business hours.

To view your current call permissions, from the NBX NetSet utility, go to My Calling Privileges > Call Permissions.

The Class of Service Override feature allows you to apply the features of your own 3Com Telephone temporarily to another 3Com Telephone on the same local network.

Example:

■ The telephone in your organization’s conference room is configured so

that long-distance telephone calls cannot be dialed from it. You may, however, need to place a long-distance call during a meeting. Using the Class of Service Override feature, you can apply the features of your own telephone to the conference room telephone for one call only and dial the call, assuming that your

Call Permissions allow you

to make long-distance calls from your own telephone.

Using a Headset 87

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of these instructions.

To activate the one-call-only Class of Service Override from any 3Com Telephone:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 433.

4 Dial your telephone extension.

5 Dial your voice mailbox password and press .

6 When you hear the dial tone, you can dial the call in the same way that

you do from your own 3Com Telephone.

When you use Class of Service (CoS) Override, any reports that are generated on the NBX system indicate that the CoS features of your own 3Com Telephone were applied temporarily to the telephone on which you made the call.

Using a Headset You can use a headset that has a microphone with any telephone on an

NBX system.

You may need to modify some of these instructions for some headsets or amplifiers. See the instructions that come with your equipment.

To prepare a headset for calls:

1 Assemble the headset following the instructions provided.

2 Insert the cord for the headset into the receptacle on the telephone.

3 Put on the headset.

4 Set the telephone handset on your desk or attach it to your belt using the

supplied clip.

The headset does not change the way you place, receive, and end calls with the 3Com Cordless Telephone.

To switch from a headset call to a handset call, remove the headset cord from the receptacle on the telephone and use the handset as usual.

88 CHAPTER 5: PERSONALIZING YOUR TELEPHONE

FEATURE CODES

This chapter describes how to use feature codes with the 3Com Cordless Telephones. It covers these topics:

■ Feature Codes with 3Com Telephones

■ NBX Tones

■ Using Feature Codes

Feature Codes with 3Com Telephones

3Com Cordless

Telephone

A large number of telephone features are available by pressing the Feature button on a 3Com Telephone and entering a three-digit feature code. These feature codes are listed in

■ If your telephone does not have a button programmed for Feature,

ask your administrator to program one.

■ Because your administrator determines whether some of the features

that are described in this chapter are available for your telephone or for the entire system, some of these features might not be available to you.

Some of the features that are listed in Tab le 6 are already available in single-purpose buttons on 3Com Cordless Telephones, like Hold, Volume Control, and Message buttons.

For all other NBX features, use the preprogrammed Feature button and the feature codes listed in

Ta bl e 6.

Ta ble 6.

90 CHAPTER 6: FEATURE CODES

NBX Tones As you use your 3Com Telephone to receive voice mail and use the

feature codes on the NBX system, you hear these tones:

■ Dial Tone — When you lift the receiver to place a call or begin using

one of the features, you hear the normal Dial Tone (except for the circumstance described in the next bulleted item).

■ New Messages Dial Tone — When your voice mailbox has either

new or unsaved messages and you pick up your handset, you hear the New Messages Dial Tone (a repeated short tone, also called the “stutter” tone) until you delete or save every message. Your administrator can turn the New Messages Dial Tone on or off.

■ Feature Entry Tone — When you lift the handset and press the

Feature button to begin using one of the features, you hear the Feature Entry Tone, which is a steady sound at a lower pitch than the normal dial tone. You must enter data, for instance a feature code number, your password, or an extension, as specified in

Ta ble 6.

■ Confirmation Tone — After certain steps, as when you add a party

to a conference call, you hear a short Confirmation Tone or “beep,” which confirms that you have completed the action.

■ Error Tone — You hear the “fast busy” tone, also called the

“congestion” tone, when no circuits are available. In addition, you hear the Error Tone if you make an error such as trying to enter an unsupported feature code, an invalid extension, or an invalid password. Hang up and start the feature code sequence again.

■ Feature Active Ton e — Example: You activate one of the

“persistent” features, for instance, you lock your telephone, and then hang up. The next time that you remove the handset from the charging unit, you hear the Feature Active Tone. This pair of tones, a sound followed by a higher sound, is repeated to remind you that you have enabled one of these features:

■ Caller ID Restriction — All

■ Do Not Disturb

■ Forward All Calls to Voice Mail (that is, to your call coverage point)

■ Lock or Unlock Your Telephone

■ Call Forward All

■ Call Forward Busy

■ Call Forward No Answer

Using Feature Codes 91

These features are “persistent,” that is, each one remains active until you turn it off, as described in

Ta ble 6.

If you forget which of the persistent features you have activated on your telephone, log in to the NBX NetSet utility and go to My Calling Privileges > Feature Settings. See

“The NBX NetSet Utility” in

Chapter 1 for information on how to log in to the NBX NetSet™ utility.

Exception: If you have activated one or more persistent features and your mailbox has messages, you hear the New Messages Dial Tone whenever you remove the handset from the charging unit, until you have deleted all messages.

Using Feature

Follow these steps to use NBX feature codes:

Codes

1 Remove the handset from the charging unit.

2 Press Feature + the feature code and any additional values as specified in

Ta bl e 6.

3 Hang up when your call is complete or you have activated the features

that you want.

Ta bl e 6 NBX Feature Codes (Alphabetical by Feature or Task)

Feature Feature Code See

Account Codes F + 888 + account code + + telephone

number

ACD, Hunt, and Calling Groups

Automatic Callback F + 469 + hang up “Using Automatic Callback” in

Call Forward All F + 465 “Forwarding Incoming Calls” in

Call Forward Busy F + 467 “Forwarding Incoming Calls” in

Call Forward No Answer F + 466 “Forwarding Incoming Calls” in

Call Park — Park a Call F + 444 + one of the Call Park extensions

Call Pickup — Directed F + 455 + the extension of the ringing

F + feature code for the group + group

password +

for your NBX system

telephone

“Account (Billing) Codes” in Chapter 7

“Automatic Call Distribution Groups, Hunt Groups, and Calling Groups” in Chapter 7

Chapter 4

“Call Park”in Chapter 7

“Call Pickup” in Chapter 7

92 CHAPTER 6: FEATURE CODES

Table 6 NBX Feature Codes (Alphabetical by Feature or Task)

Feature Feature Code See

Call Pickup — Group F + 456 + call pickup group number “Call Pickup” in Chapter 7

Call Privacy — On/Off F + 428 “Call Privacy” in Chapter 7

Call Toggle F + 409 Toggles between two calls. To return to

the first call, press the button for the line where the first call came in, press Call

Toggle (2101), or repeat F + 409.

Caller ID Restriction

F + 889 “Caller ID” in Chapter 7

(CLIR — All) — On/Off

Caller ID Restriction

F + 890 “Caller ID” in Chapter 7

(CLIR — Next Call)

Camp On — Direct F + 468 + destination extension “Initiating Direct Camp On” in

Chapter 4

Camp On — With Call

Transfer

Class of Service Override F + 433 + your own extension + your

F + 420 + destination extension + F +

468

password + + the outside party’s

“Initiating Camp On With Call Transfer”

in Chapter 4

“Class of Service Override” in Chapter 5

number

Conference Call — Add F + 430 + telephone number

+ F + 430

“Establishing a Conference Call Using

Feature Codes” in Chapter 4

Conference Call — Drop F + 431 “Establishing a Conference Call Using

Feature Codes” in Chapter 4

Direct Mail Transfer F + 441 + other person’s extension +

“Direct Mail Transfer” in Chapter 4

hang up

Do Not Disturb — On/Off F + 446 “Managing Off-site Notification Using

the Telephone” in Chapter 5

Extend Wrap-Up Time F + 973 “Extend Wrap-Up Time” in Chapter 7

Flash F + 260 If your NBX system is connected to a

Central Office (CO) by one or more Analog Line Card ports, and if the CO provides a feature such as Call Waiting that requires a flash signal, use this sequence to signal the CO to put the existing call on hold and toggle to the call that is waiting.

To return to the first call, repeat F + 260.

Forward All Calls to

F + 440 “Forwarding a Message”in Chapter 3

Voice Mail — On/Off

Using Feature Codes 93

Table 6 NBX Feature Codes (Alphabetical by Feature or Task)

Feature Feature Code See

Hands Free — On/Off F + 100 Set your phone so that internal calls

automatically come through your speaker. You answer directly, without lifting the handset.

Incoming calls connect with no ring, and the caller can immediately hear you.

Hold F + 402 “Putting a Call On Hold” in Chapter 4.

Lock Your Telephone — On/Off

Message Waiting Indicator to Phone — Send

Message Waiting Indicator to Phone — Cancel

Message Waiting Indicator to Phone — Retrieve

F + 432 + password + “Preventing Unauthorized Use of Your

F + 412 “Using Message Waiting Indicator to

F + 413 “Using Message Waiting Indicator to

Telephone” in Chapter 5

Telephone” in Chapter 7

This feature is not supported by 3Com Cordless Telephones.

Monitor, Whisper, Barge-In This feature is not supported by 3Com

Cordless Telephones.

Password — Set Initially F + 434 + new password + + repeat

your new password +

“Setting Up Your Password and

Voice Mail for the First Time” in Chapter 1

Password — Change F + 434 + current password + + new

password + + repeat your new password +

# #

“Setting Up Your Password and Voice Mail for the First Time” in Chapter 1

Pulse to Tone Make or receive a call + F + 891 “Bridged Extensions” in Chapter 7

Redial F + 401 “Redialing a Call” in Chapter 4

Release F + 111 “Using a Headset” in Chapter 5

Show Lists F + 460 On telephones that support

display-screen scrolling, displays lists for you to scroll through and select.

Speaker — On/Off This feature is not supported by 3Com

Cordless Telephones.

Speed Dial — Personal List F + personal speed dial number “Speed Dials” in Chapter 5

Speed Dial — System-Wide

F + system-wide speed dial number “Speed Dials” in Chapter 5

List

Trans fer F + 420 + telephone number + hang up “Transferring a Call” in Chapter 4

Version F + 827 Displays the NBX software version.

Volume Up or Down F + 102 to raise the sound

Also see “Handset Ringer Tone and

Volume” in Chapter 2.

F + 103 to lower the sound

94 CHAPTER 6: FEATURE CODES

Table 6 NBX Feature Codes (Alphabetical by Feature or Task)

Feature Feature Code See

WhisperPage F + 426 + destination extension + brief

“WhisperPage” in Chapter 7

delay (0 - 9.9 sec.) then begin whispering

Wrap-Up Time F + 972 “Wrap-Up Time” in Chapter 7

GETTING MORE FROM YOUR

TELEPHONE SYSTEM

This chapter covers these topics:

■ Listening to Your Messages in Your E-mail

■ Account (Billing) Codes

■ Caller ID

■ Call Pickup

■ Automatic Call Distribution Groups, Hunt Groups, and Calling Groups

■ Supervisory Monitoring

■ WhisperPage

■ Call Park

■ Paging

■ Configurable Operators

■ Using Message Waiting Indicator to Telephone

■ Dialing a Call to a Remote Office

■ Bridged Extensions

■ Using Pulse Dialing

■ Additional Applications

If your system uses a messaging application other than NBX Messaging, use the documentation for your messaging application instead of the instructions in this chapter.

For information on how to set up your NBX NetSet™ utility password the first time, see Chapter 1.

96 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

Listening to Your Messages in Your E-mail

You can listen to your voice mail from any computer that allows you to access your e-mail. Your e-mail software application must be IMAP-4 compliant, such as Microsoft Outlook. See your administrator for assistance with this feature.

If you configure your first off-site notification method to send you an e-mail message when you have voice messages, the NBX system sends each voice mail message as a sound-file attachment to an e-mail message. To listen to your messages using your computer, it must have a sound device such as a USB headset or a sound card with either speakers or headphones.

When you delete the e-mail message that contains the attached voice message, you are not deleting the voice message on the NBX system. To delete voice messages from the NBX system, you must access your voice mailbox through the telephone or the NBX NetSet utility.

See “Off-Site Notification” in Chapter 5 for a discussion of off-site notification behavior.

Account (Billing) Codes

Account Codes allow your administrator to track calls that are associated with an individual client or account. When you dial a call or when you answer your telephone, you dial a numeric account code that allows the NBX system to track time spent on the telephone with a client, perhaps to be associated with a billable account.

You may be forced to enter an account code for outgoing external calls. To see if you are forced to enter an account code, log in to the NetSet Utility and go to My Calling Privileges > Call Permissions. For a list of public account codes, go to Directory > Account Codes.

To enter an account code for an outgoing external call:

1 Dial the phone number. You hear a feature tone if an account code is

required.

2 Press the key.

3 Dial the account code that has been assigned by your administrator, and

then press the

key.

Caller ID 97

The NBX system records the account code and completes the call. The account name, if known, displays. If the account code is incorrect, you are prompted to enter it again.

To enter an account code at any time before or during an incoming or outgoing call:

1 Press Feature + 888.

2 Dial the account code that has been assigned by your administrator, and

then press the

key.

The NBX system records the account code and applies it to:

■ The next call, if you activate the Account Codes feature before a call

arrives at your telephone

■ The current call, if you activate the Account Codes feature during a

call

Caller ID Your administrator can set up your NBX system to allow for Internal and

block your

Internal and External

Caller ID

External Caller ID or can configure the system so that you can identity (telephone number) from anyone you call.

By default, the NBX system shows the extension and name of any internal caller on the display panel of your 3Com Telephone.

External Caller ID provides the same information for external incoming calls if your organization subscribes to the service from your local telephone company and if the caller has not blocked the information from being sent to the NBX system.

Availability and service charges for External Caller ID vary by location.

98 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

Calling Line Identity

Restriction (CLIR)

On certain NBX systems, if your administrator has set up the system so that you can block your Caller ID (telephone number), you can choose to not transmit this information during an external call. Your administrator must enable this feature, called Calling Line Identity Restriction (CLIR), on the NBX system. If this feature is enabled system-wide, you can choose to restrict calls:

■ For all external (outbound) calls that you dial

■ For only the next single external (outbound) call that you dial

Your administrator can configure your system so that CLIR is always active, in which case you cannot change the CLIR settings on your telephone to override this option.

CLIR for All External Calls

To enable CLIR-All for all calls from your 3Com Cordless Telephone:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 889. The display panel on your 3Com Cordless

Telephone shows

CLIR-ALL on.

4 Dial the number that you want to call.

The NBX system does not send caller ID information on this call or any future calls until you disable this feature.

To disable CLIR-All:

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 889 again. CLIR-ALL off appears briefly in the display

panel and then disappears when you hang up the handset.

To view your current CLIR-All setting, log in to the NBX NetSet Utility and go to My Calling Privileges >

Feature Settings.

Call Pickup 99

CLIR for Next External Call Only

To enable CLIR for only the next call from your telephone:

1 Remove the handset from the charging unit.

2 Press Feature + 890. The telephone display panel shows CLIR-NEXT on.

3 Dial the number that you want to call.

4 When you disconnect the call, the CLIR feature is no longer in effect.

CLIR-NEXT on disappears from the display panel.

If you hang up the handset without making a call, the CLIR-NEXT feature remains active and applies to the next external call that you make. If you are unsure about whether CLIR-NEXT is active, remove the handset from the charging unit, press Feature + 890, and read the status message in the display panel of your telephone.

Call Pickup Use the Call Pickup feature to answer a call that is ringing on another

telephone. This feature is best arranged in advance when you and another user know that it would be convenient or necessary to answer calls ringing on that user’s telephone.

Directed Call Pickup

on a Specific

Telephone

You can answer a call that is ringing on another telephone only if you and that user both are members of the same Call Pickup group or if that user is a member of a Call Pickup group that allows “nonmember pickup.” Your administrator configures call pickup groups and can tell you which group you belong to.

To view the list of Call Pickup groups of which you are a member:

1 Log in to the NBX NetSet Utility and go to System Group Settings >

Call Pickup.

2 Click the group name that you want to view from the Call Pickup Group

list to view the members of that group.

You can answer a call that is ringing on a specific user’s telephone.

1 Remove the handset from the charging unit.

2 Press the Tal k button.

100 CHAPTER 7: GETTING MORE FROM YOUR TELEPHONE SYSTEM

3 Press Feature + 455 and enter the user’s extension. The call is directed to

your telephone.

Group Call Pickup You can answer a call that is ringing on a group member’s telephone.

1 Remove the handset from the charging unit.

2 Press the Tal k button.

3 Press Feature + 456 and enter the group extension number. Example:

501. The call is directed to your telephone.

Automatic Call Distribution Groups, Hunt Groups, Group

and Calling

Automatic Call

Distribution

Your administrator can establish formal and informal call centers so that incoming calls can be directed to several telephones that have been associated into automatic call distribution groups, hunt groups, or calling groups.

A call center is a general term that refers to any system that accepts incoming calls to a site and ensures that those calls are sent to the proper destination within the site. The call center can be used, for example, as a help desk, a reservations counter, an information hotline, or a customer service center.

If you do not answer, calls that come in to your telephone:

■ Through your extension go to the call coverage point that you have

set up.

■ Through automatic call distribution groups, hunt groups, and calling

groups follow the call coverage path set up by the administrator for that group.

Automatic Call Distribution (ACD) distributes calls to agents and queues the calls that have not been answered before a predetermined time expires. The ACD also manages prerecorded announcements to callers, manages individual ACD agents and groups of agents, and provides database reports on both calls and agents.

Calls coming into ACD are distributed according to rules configured by the administrator. An agent becomes available to receive ACD calls by logging in to the ACD group.

3Com NBX User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual