3com Getting Started with Desktop Call Assistant Service Manual

NBX DESKTOP
CALL ASSISTANT

General
Information

The NBX® Desktop Call Assistant (DCA) application works with two
components: the NBX Networked Telephony System and the NBX TAPI
Service Provider (NBXTSP) software that you install on your PC. In previous
releases of the NBX Networked Telephony System the DCA application
was called the NBX TAPI Dialer.

DCA monitors and controls one specified NBX telephone extension. Some
of its many features include dialing any internal or external phone
number, and answering and transferring calls.

Prerequisites for NBX Desktop Call Assistant are:

■ NBX R4.1.0 or later

■ NBXTSP R4.1.1 or later

To install DCA, you need this information:

■ Your telephone extension number

■ Your voice mailbox password

NBX Desktop Call Assistant works with the NBX Unified Communications
software. If you are using NBX Unified Communications, 3Com
recommends that you use the same password for both Unified
Communications and NetSet.

■ The IP address of the NBX system

3Com TAPI Dialer Installation Copyright © 2004, 3Com Corporation. All rights reserved. 3Com, the 3Com logo, NBX, and SuperStack
Published June, 2004 are registered trademarks, and NetSet and pcXset are trademarks of 3Com Corporation. Windows is

a registered trademark of Microsoft Corporation. All other company and product names may be
trademarks of the respective companies with which they are associated.

2 NBX DESKTOP CALL ASSISTANT

When you install NBX Desktop Call Assistant on your computer, the
installation software checks for an installed version of the NBXTSP
software:

■ If your NBXTSP software is outdated, the program prompts you to

■ After you install NBX Desktop Call Assistant, and if you had to

■ Before you launch NBX Desktop Call Assistant, verify that there are no

■ If you use the pcXset

uninstall the older NBXTSP software and run the NBX Desktop Call
Assistant installation program again.

uninstall the NBXTSP software, the installation program installs an
updated version of the NBXTSP software on your computer.

active calls on your telephone.

™

Soft Telephone application as the telephone,
verify that the pcXset application is running before you launch NBX
Desktop Call Assistant.

Installing and
Configuring
Software

Installation To install NBX Desktop Call Assistant:

This section tells you how to install NBX Desktop Call Assistant and how
to configure it for use.

1 Copy the DCAInst.exe file to your computer from the WIN folder on the

NBX Resource Pack CD.

2 Double-click DCAInst.exe to run the setup wizard.

If you receive an error message that the version of NBXTSP software on
your system is not the newest version, you must remove the NBXTSP
software on your system:

a From the Windows task bar, select:

■ Windows 2000 — Start > Settings > Control Panel > Phone and

Modem Options > Advanced.

■ Windows NT — Start > Settings > Control Panel > Telephony >

Telephony Drivers.

b Select NBX TAPI Service Provider and click Remove.

c From the Windows task bar, select Start > Settings > Control Panel

> Add/Remove Programs.