3com Getting Started with Desktop Call Assistant Service Manual

NBX DESKTOP

CALL ASSISTANT

General	The NBX® Desktop Call Assistant (DCA) application works with two
Information	components: the NBX Networked Telephony System and the NBX TAPI
	Service Provider (NBXTSP) software that you install on your PC. In previous
	releases of the NBX Networked Telephony System the DCA application
	was called the NBX TAPI Dialer.
	DCA monitors and controls one specified NBX telephone extension. Some
	of its many features include dialing any internal or external phone
	number, and answering and transferring calls.

Prerequisites for NBX Desktop Call Assistant are:

■NBX R4.1.0 or later

■NBXTSP R4.1.1 or later

To install DCA, you need this information:

■Your telephone extension number

■Your voice mailbox password

NBX Desktop Call Assistant works with the NBX Unified Communications software. If you are using NBX Unified Communications, 3Com recommends that you use the same password for both Unified Communications and NetSet.

■ The IP address of the NBX system

3Com TAPI Dialer Installation	Copyright © 2004, 3Com Corporation. All rights reserved. 3Com, the 3Com logo, NBX, and SuperStack
Published June, 2004	are registered trademarks, and NetSet and pcXset are trademarks of 3Com Corporation. Windows is
	a registered trademark of Microsoft Corporation. All other company and product names may be
	trademarks of the respective companies with which they are associated.

2 NBX DESKTOP CALL ASSISTANT

When you install NBX Desktop Call Assistant on your computer, the installation software checks for an installed version of the NBXTSP software:

■ If your NBXTSP software is outdated, the program prompts you to uninstall the older NBXTSP software and run the NBX Desktop Call Assistant installation program again.

■ After you install NBX Desktop Call Assistant, and if you had to uninstall the NBXTSP software, the installation program installs an updated version of the NBXTSP software on your computer.

	■ Before you launch NBX Desktop Call Assistant, verify that there are no
	active calls on your telephone.
	■ If you use the pcXset™ Soft Telephone application as the telephone,
	verify that the pcXset application is running before you launch NBX
	Desktop Call Assistant.
Installing and	This section tells you how to install NBX Desktop Call Assistant and how
Configuring	to configure it for use.
Software

Installation To install NBX Desktop Call Assistant:

1Copy the DCAInst.exe file to your computer from the WIN folder on the

NBX Resource Pack CD.

2Double-click DCAInst.exe to run the setup wizard.

If you receive an error message that the version of NBXTSP software on your system is not the newest version, you must remove the NBXTSP software on your system:

a From the Windows task bar, select:

■Windows 2000 — Start > Settings > Control Panel > Phone and Modem Options > Advanced.

■Windows NT — Start > Settings > Control Panel > Telephony > Telephony Drivers.

bSelect NBX TAPI Service Provider and click Remove.

cFrom the Windows task bar, select Start > Settings > Control Panel > Add/Remove Programs.