3Com DSA-3CV1001-02 User Manual

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Visitor and Community Network Access Point Service Manual

Release 2.0

http://www.3com.com/

Part No. DSA-3CV1001-02 Published August 2000

3Com Corporation 5400 Bayfront Plaza Santa Clara, California 95052-8145

Copyright © 2000, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty, term, or condition of any kind, either implied or expressed, including, but not limited to, the implied warranties, terms or conditions of merchantability, satisfactory quality, and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

If there is any software on removable media described in this documentation, it is furnished under a license agreement included with the product as a separate document, in the hard copy documentation, or on the removable media in a directory file named LICENSE.TXT or !LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

All technical data and computer software are commercial in nature and developed solely at private expense. Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide.

3Com, the 3Com logo, and SuperStack, are registered trademarks of 3Com Corporation. 3Com Facts is a service mark of 3Com Corporation.

Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not be registered in other countries.

Procomm Plus is a registered trademark of Datastorm Technologies, inc., a subsidiary of Quarterdeck corporation. All other company and product names may be trademarks of the respective companies with which they are associated.

All other company and product names may be trademarks of the respective companies with which they are associated.

Guide written by Ruth Zach and Ronald Schwarz. Illustrated by Pearl Goldberg and Ronald Schwarz. Produced by 3Com corporation.

BOUT THIS

This guide describes the 3Com® Visitor and Community Network Access Point Release 2.0, its installation, operation, management, and troubleshooting.

The NAU (Network Access Unit) name has been changed in release II and is referred to as Visitor and Community Network Access Point.

This guide is intended for technicians who install or service the VCN Access Point at customer sites.

If release notes are shipped with your product and the information there differs from the information in this guide, follow the instructions in the release notes.

Most user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the 3Com World Wide Web site:

http://support.3com.com/

UIDE

Conventions

Ta b le 1 and Ta bl e 2 list conventions that are used throughout this guide.

Ta b le 1

Icon Notice Type Description

Notice Icons

Information note Information that describes important features or

instructions

Caution Information that alerts you to potential loss of data or

potential damage to an application, system, or device

Warning Information that alerts you to potential personal injury

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BOUT THIS GUIDE

: A

Year 2000 Compliance

Visitor and Community Based Networking Access Point Service

■

Manual

Visitor and Community Based Networking Access Concentrator

■

Service Manual

Visitor and Community Based Networking Access Point Mounting

■

Guide

Visitor and Community Based Networking Access Concentrator

■

Installation Guide

For information on Year 2000 compliance and 3Com products, visit the 3Com Year 2000 Web page:

http://www.3com.com/products/yr2000.html

ONTENTS

BOUT THIS GUIDE

Conventions 3 Related Documentation 4 Year 2000 Compliance 4

VERVIEW

Visitor and Community Network Major Features and Benefits 9

Features 9

Benefits 10 Visitor and Community Network Applications 11 VCN Access Point Features 12

Operational Controls 14

AFETY INFORMATION

Safety Precautions 17 Précautions de sécurité concernant le VCN Access Point 18 Sicherheitsvorkehrungen für den VCN Access Point 18

NSTALLING AND OPERATING THE

Prerequisites for Installation 21 Installing the VCN Access Point 22

Mounting the VCN Access Point on a Wall 23

Mounting the VCN Access Point Under a Table 27

Placing the VCN AP on Top of a Table 32

Connecting the VCN AP 33 Operating the VCN Access Point 35

Making a Voice Call 35

Sending and Receiving Data Traffic 36

Sending and Receiving Faxes 36

VCN A

CCESS POINT

SING THE LOCAL MANAGEMENT ACCESS

Using the Management Terminal 37

Management Terminal Requirements 37 Connecting the PC Terminal Emulator 38

VCN Access Point Menus 38

Summary and Structure of the Menus 38 Login 40 Access Point Main Menu 41 AP Version 42 Management Menu 42 The Ethernet Menu 42 The HDLC Menu 48 Reset All Counters 51 Reset the Board 51 VDSL Menu 53 AP Configuration Menu 55 Closing the Local Management Interface 57

Remote Software Download 58

Overview 58 Requirements 58 Procedure 58 Solving Problems in Remote Software Download 67

ROUBLESHOOTING

Power-on Self Test (POST) 69 Using Front Panel LEDs to Solve Problems 70 Using a PC Terminal Emulator to Solve Problems 74

Ethernet Traffic Counts 75 HDLC Traffic Counts 75 Summary of Abnormal Indications from Traffic Counts 76 Error Messages 76

RODUCT SPECIFICATION

OADING SOFTWARE THROUGH LOCAL ACCESS

PIN A

Connector for Local Management Terminal 89

Local Management Cable Wiring 91

Defining the Terminal Emulation Settings 93 Establishing Terminal Settings 94

Online Technical Services 97

Support from Your Network Supplier 99 Support from 3Com 99 Returning Products for Repair 101

SSIGNMENTS FOR

Connector for the LMA Port of the VCN AP 90

ERMINAL EMULATION SETTINGS

Using the Configuration Bar 94

Using the Menu Bar 95

ECHNICAL SUPPORT

World Wide Web Site 97

3Com Knowledgebase Web Services 97

3Com FTP Site 98

3Com Bulletin Board Service 98

3Com Facts Automated Fax Service 99

LMA C

ABLE

NDEX

3COM C

EMC S

AFETY STATEMENT

ORPORATION LIMITED WARRANTY

TATEMENTS

VERVIEW

This chapter provides an overview of the Visitor and Community Network Access Point.

The chapter includes the following topics:

■ Visitor and Community Network Major Features and Benefits

■ Visitor and Community Network Applications

■ VCN Access Point Features

Visitor and Community Network Major Features and Benefits

Features

A Visitor and Community Network system (VCN) consists of a Access Concentrator (VCN AC) and up to 24 VCN Access Points (VCN AP) connected by conventional 4-wire telephone cables.

The following are the major features of the Visitor and Community Network system:

The Visitor and Community Network system works over existing

■

cabling infrastructure and supports all Plain Old Telephone Services

(POTS) while simultaneously providing Ethernet connectivity at speeds

up to 10 Mbps full duplex.

The Visitor and Community Network system’s geographic range is 4

■

kilo feet from an VCN AP to an VCN AC over Category 1 to Category

5 cabling.

The system supports Ethernet 802.1Q frames transparently. The

■

maximum supported frame length is 1536 bytes.

■ The customer can simultaneously engage in two analog toll quality

conversations while sending high speed digital data on the POTS

cable.

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The system provides fast Internet connectivity and fast corporate

■

access to end-users.

Benefits

The Visitor and Community Network system provides the following benefits:

Use existing wiring for simultaneous voice calls and data connections

■

without the need for re-wiring. The system enables a customer to use a telephone extension to place calls while sending and receiving digital data over the same cable. A second extension over the same telephone cable can be used to place another call, send faxes, or connect an analog modem.

The customer receives Internet services more conveniently at faster speeds. Hotel guests traveling on business can access corporate Intranets and use e-mail over much more convenient connections than is currently possible.

The system allows a hotel to provide new data communication services without forfeiting any POTS revenues.

The system’s ready-to-use, out-of-the-box installation provides easy

■

and cost-effective setup. Its non-disruptive installation avoids complete hotel and floor shut downs.

The system is totally manageable and provides real-time status with

■

troubleshooting tools. Both the VCN AP and VCN AC support local management through a terminal emulating computer connection. A Telnet connection in the Internet or Intranet, supports secure remote management of the VCN AC in addition to software download.

The system presents a low cost of ownership while providing

■

customers with mutiple services over a single wire, and providing operators of hotels, residential telecommunications, and office towers a single manageable network. Its low cost derives from the re-use of common cabling systems, such as Category 5. It offers low cost maintenance and flexible tracking capabilities and is readily integrated with existing hotel and multiple dwelling unit (MDU) billing systems.

The Visitor and Community Network system provides a foundation for

■

future services such as IP telephony. The system offers the capability to present local advertising and local interest information from a Visitor and Community Network (VCN) server to users on their computer monitors. Via a VCN server, Internet, video on demand, and gaming services can be billed.

The system is easily expanded to cover the required number of rooms.

Visitor and Community Network Applications 11

Visitor and Community Network Applications

Existing Phone Lines

The Visitor and Community Network system serves the following applications:

■ Multiple Dwelling Units (MDU)

■ Multiple Tenant Units (MTU)

Figure 1

Figure 1 MTU/MDU Visitor and Community Network Systems Application

Punch-Down Block

SuperStack II 1100 Switch

13x

Com

green

flashinggreen

12x

6x7x

off

2 3

151516

16 17

24x

18x19x

3C16980

24PortsConcentrator

VCN Access

Concentrator

Status

=enabled,linkOK =disabled,linkOK =linkfail

665

1818191920

212122

MDUs include apartment houses and hotels.

MTUs comprise mainly office complexes.

shows a typical MTU/MDU application.

Regular

Phone

Cable

r e

Power

P L

e d o M

x a F

Fax-Modem

T E N

R E

H T E

ETHERNET

Ethernet

3C10BSO24OA-C

Ethernet

Module

Unit

11111212112

Packet

Status

Packet

232324

Power/SelfTest

Status

SuperStackII Switch3300

VCN AP

Visitor Based

Networking Servers

Corporate

Intranet

Corporate

Server

Firewall

VPN Router

Punch-Down Block

Phone Line

T1 to ISP

VPN Router

Internet

PBX

PSTN

When personal computer equipped with an Ethernet card is plugged into the Ethernet port of the VCN AP, the system provides fast internet and

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other network services for data transmissions while allowing voice channels to be used simultaneously.

The VCN AP connects to the VCN AC via a standard copper wire pair. The VCN AC connects to the analog PBX or local telephone exchange and to a 10 Base-T switch, e.g. 3Com® VCN Services Switch 10.

After connecting the telephone and the computer to the VCN AP, a person can send data from his computer and speak on the telephone simultaneously. An additional telephone extension based on the same cable remains available for conversation but, does not go through the VCN AC since the two telephones do not share the same wire pair.

Thus a hotel or a residence that installs Visitor and Community Network is able to add many more communication services without losing any existing capability.

The VCN AP joins voice and data channels in the direction of the VCN AC and separates voice and data channels toward the end user.

VCN Access Point Features

The Visitor and Community Network System facilitates intra-campus data communications over a high speed Local Area Network (LAN), i.e., Intranet. If the campus is connected to an ISP, the system enables the users on the campus to use the Internet.

Existing LAN infrastructure can be extended to locations currently lacking LAN cabling through the Visitor and Community Network system.

Services that do not need the LAN, for example, voice and fax, continue to operate normally.

The VCN Access Point has the following features:

The VCN AP is a network access device that allows a user to have an

■

Ethernet data connection, available in most PCs and laptops, over a telephone extension line and simultaneously use the same line for telephone calls.

Voice traffic is carried in its native frequency band over the copper pair

■

wire which connects the VCN AP to the VCN AC.

The VCN AP combines voice and data in the direction of the VCN AC,

■

which separates voice and data, by sending voice to the analog PBX

24 Ports Con centrator

Ethernet frames

VCN Access Point Features 13

and data to the SuperStack II 1100 Switch. The VCN AP also splits voice and data in the direction from the VCN AC. Data is sent up to 10 Mbps full duplex.

The solution also works with the VCN Services Switch 10 and the SuperStack II Switch 3300.

■ The user’s Ethernet frames are encapsulated in HDLC frames carried in

VDSL. Voice and data traffic are carried in their respective frequency ranges in the wire pair that connects the VCN AP to the VCN AC. Voice traffic, including facsimile and analog modem traffic, are not modified. Refer to Figure 2

Figure 2 Transfer of Ethernet Frames to VDSL frames in VCN System

Ethernet frame

HDLC frame

VDSL frame

Data frequency

Vo ice c alls

POTS lines

PBX

VCN AC

Ethernet

JUHHQ

#HQDEOHG/#OLQN# 2.

IODVKLQJ#JUHHQ

#GLVDEOHG/#OLQN#2.

9[ :[

45[

RII

#OLQN#IDLO

66779988::;;<<434344444545445

3DFNHW

5 6

6WDWXV

3DFNHW

46464747484849494:4:4;4;4<4<535354545555565657

6WDWXV

4;[4<[4[46[

57[

3C16980

Ethernet switch

3RZHU26HOI#7HVW

:9;

6XSHU6WDFN#,, 6ZLWFK#6633

VCN AP

Ethernet

Voice fre quency

E x istin g PO T S me ta llic p a ir lin e

Ethernet

Vo ice c all

fra me s

POTS line

The VCN AP supports 4-wire telephone cable. The additional 2 wires

■

which exist in every telephone cable will remain available for an additional extension. In telephone sets that have two RJ-11 jacks, the

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additional line may be used independently of the VCN AP for connecting an analog modem or facsimile use.

The VCN AP supports remote software download of VCN APs and

■

VCN Access Concentrators through a special download menu and through a special network configuration—the VCN AP is connected to the Ethernet switch directly through the VCN AP Ethernet port. Refer to Figure 3

Figure 3

VCN AP Software Download Network Configuration

Existing Phone Lines

Punch-Down Block

VCN Servic es Switc h 1 0

24 Ports Concentrator

Punch-Down Block

Phone Line

JUHHQ

#HQDEOHG /#OLQN#2.

IODVKLQJ#JU H HQ

#GLVDEO HG/#OL QN #2.

45[

9[:[

RII

#OLQN#IDLO

66779988::;;<<434344444545445

5 6

46464747484849494:4:4;4;4<4<535354545555565657

4;[4<[4[46[

57[

3C16980

VCN Ac cess

Concentrator

3DFNHW

6WDWXV

3DFNHW

6WDWXV

3RZHU26HOI#7H VW

:9;

6XSHU6WDFN#,, 6ZLWFK#6633

PBX

User

Computer

Ethernet

Software Download

VCN A ccess P o int

Regular

Phone

Cable

VCN

Access P oint

Manage m ent

Computer

Operational Controls

This section describes the connectors and LED indicators of the VCN AP.

Figure 4

displays the VCN AP Unit Front View.

VCN Access Point Features 15

Figure 4

Ethernet LED

The VCN AP Unit Front View

Line

Fax-ModemETHERNET

Ethernet port

Power

Fax-Modem port

Line LED

Local Management Connector (hidden)

Power LE D

Ta b l e 3 describes the LEDs and connectors on the front panel.

Ta b le 3

Item Type State Used to

Ethernet LED Green Indicate connection of the

Ethernet RJ-45 - Connect the

Fax-

Modem

Line LED OFF indicate

The VCN Access Point LEDs and Connectors - Front View

VCN AP

RJ-11 port - Connect a fax machine or a fax modem of a PC

for sending/receiving faxes or making dial-up data transfers.

VCN AP

Green Indicate connection of the

to a PC

is not connected to the line

VCN AP

Flashing in Green

Power LED OFF Indicate that the

Orange After 30 seconds, indicate that the

Green Indicate that the

LMI 4-pin

MiniDin connector (hidden)

Indicate data transmission to the

power-on-self-test (POST) failed

- Connect the ASCII terminal for monitoring and troubleshooting.

VCN AP

is not powered

is functional

to a PC

to the

VCN

Figure 5

displays the back panel of the VCN AP.

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Figure 5

VCN AP Unit Back Panel

PHONE

Telephone

port

LINE

Line port

DC-IN

5Vdc Power Socket

Ta b l e 4 describes the connectors on the back panel.

Ta b le 4

Item Type State Used to

Telephone RJ-11 port - Connect the telephone set

Line RJ-11 port - Connect the VCN AP to the room

DC-IN 8-pin MiniDIN DC Power

The VCN AP Unit LEDs and Connectors - Back Panel

telephone socket

- Connect the AC/DC adapter

port

AFETY INFORMATION

This chapter provides safety information in English, French and German.

The topics covered in this chapter are:

■ Safety Precautions

■ Précautions de sécurité concernant le VCN Access Point

■ Sicherheitsvorkehrungen für den VCN Access Point

Safety Precautions

The following safety precautions should be taken before installing the VCN Access Point:

To reduce the risk of electrocution and fire:

■ All servicing should be undertaken only by qualified service personnel.

There are no user serviceable parts in the unit.

■ Do not plug in, turn on or attempt to operate an obviously damaged

unit.

DO not operate the unit in a location where the maximum ambient

■

temperature exceeds 40 degrees C.

Be sure to unplug the power supply cord from the wall socket before

■

attempting to remove and/or replace the unit.

The power supply provides for automatic selection of either 100-120

■

Vac or 200-240 Vac, 60/50 Hz, as indicated on the safety label adjacent to the power inlet. Ensure that the available voltage supply at the mains is within one of these two ranges.

Use only the special power adapter supplied with the unit.

■

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AFETY INFORMATION

2: S

Précautions de sécurité concernant le VCN Access Point

Attention: Réduisez les risques d'electrocution et d'incendie

Sicherheitsvorkehrungen für den VCN Access Point

Toute intervention sera effectuée

■

uniquement

par un personnel qualifié. L'unité ne comporte pas de pièces à remplacer par l'utilisateur.

Si l'unité est visiblement endommagée

■

la brancher au secteur,

ne pas

ni tenter de la mettre en fonction.

■ Ne pas faire fonctionner

l'unité dans un endroit où la température

ambiante dépasse 40 degrés C.

Assurez vous que vous avez bien débranché le câble d'alimentation

■

électrique de la prise de courant

d'essayer de déplacer ou de

avant

remplacer l'unité.

Le bloc d'alimentation sélectionne automatiquement la tension

■

d'entrée (soit 100-120 V soit 200-240 V, alternatif 60/50 Hz) comme indiqué sur l'étiquette de sécurité apposé à côté de la prise.

Assurez-vous

que la tension disponible au secteur se trouve dans la

plage appropriée.

N'employez que l'adaptateur d'alimentation fourni avec l'unité.

■

Warnung: Um das Risiko eines elektrischen Stromschlages mit möglicher Todesfolge und eines Feuers zu reduzieren:

Alle Wartungsdienste sollten

■

von qualifiziertem Wartungspersonal

nur

durchgeführt werden. Die Einheit enthält keine Teile, die der Benutzer selbst warten kann.

Schließen Sie die Einheit

■

unter keinen Umständen

an das Stromnetz an, schalten diese ein oder versuchen diese zu benutzen, wenn die Einheit klar erkennbar beschädigt ist.

■ Bedienen

Sie die Einheit

, wenn die Temperatur am Standort 40

nicht

Grad C übersteigt.

Ziehen Sie den Stromstecker aus der Steckdose,

■

bevor

Sie die

Energieversorgung entfernen und/oder austauschen.

Sicherheitsvorkehrungen für den VCN Access Point 19

■ Die Energieversorgung wählt automatisch entweder 100-120 V WS

oder 200-240 V WS, 60/50 Hz, wie auf dem Sicherheitsaufkleber neben der Energiezufuhr angegeben.

Gewährleisten

Sie, daß die vorhandene Stromleistung des Hauptstromnetzes innerhalb eines dieser möglichen Bereiche liegt.

■ Verwenden Sie nur den besonderen Adapter, der mit der Einheit

geliefert wird.

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AFETY INFORMATION

2: S

NSTALLING AND

PERATING THE

Prerequisites for Installation

VCN A

This chapter provides the information about installing, setting up, powering up and operating the VCN Access Point. The following topics are described:

■ Prerequisites for Installation

■ Installing the VCN Access Point

■ Operating the VCN Access Point

Before installing the VCN AP, check that you have all the necessary components and accessories listed in Ta b le 5 required outlets in the room where you will be installing the unit.

The initial communications setup in a room is illustrated in the Figure 6

Figure 6

CCESS

Initial Room Communications Setup

OINT

and that you have the

Telephone

Socket

The accessories needed for installation are included in the package provided with the VCN AP set. Prior to carrying out installation, compare the VCN AP package contents with items listed in Ta bl e 5

Ta b le 5

NO. Item Quantity Supplied by

Unpacking List

VCN AP

PC (desktop, laptop or palm held) equipped with Ethernet Card.

1 3Com

1 End User

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NSTALLING AND OPERATING THE

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VCN A

CCESS POINT

Ta b le 5

Unpacking List (continued)

NO. Item Quantity Supplied by

3 ac/dc adapter 1 3Com

4 Line cable (RJ-11) 1 3Com

5 Laptop/PC cable (RJ-45) 1 End User or Customer on Request

6 FAX cable (RJ-11) 1 End User or Customer on Request

7 4-pin MiniDIN Control

Cable

8 Long screws

9 Short screws

10 Wall anchors

11 Template

1,2

1 3Com, for Local Management or

Troubleshooting Only

3 3Com

3 3Com.

3 3Com

1 3Com, for Installation only

12 Rubber pads3 4 3Com

VCN AP

For

For installing

For

VCN AP

wall installation

VCN AP

under the table

table top installation

The VCN AC must be installed before the VCN AP. Refer to the Visitor and Community Based Networking Concentrator Unit Service Manual.

Installing the VCN Access Point

The VCN AP may be conveniently mounted on one the following:

a wall, see page 23.

■

under a table, see page 27.

■

on top of a table, see page 32.

■

Installing the VCN Access Point 23

Mounting the VCN

Access Point on a

Wall

To mount the VCN AP on a wall perform the following tasks.

Apply the paper template to the wall as shown in Figure 7

Figure 7 Using the Paper Template to Mark the Wall

The partially curved edge of the template corresponds to the curved cover that is part of the VCN AP front panel.

Remove the cover by sliding it downward and then pulling it outward.

See Figure 8

Figure 8 Removing Curved Cover

crew hole

Line

Fax-ModemETHERNET

Power

All three holes in the VCN AP are plugged.

Remove the plugs from the two large holes by prying them out with the

tip of your screwdriver.

Remove the plug from the small hole by forcing it out from the bottom

with a pointy instrument (for example a nail).

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NSTALLING AND OPERATING THE

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Where the three crosshairs of the template holes intersect, indent the

surface with a sharp tool (for example a nail). See Figure 7

Remove the template.

Drill the indented holes with a drill bit of the same diameter as the wall

anchors. See Figure 9

Note: If the provided anchors are not suited to your wall, you must obtain and insert suitable anchors that match the diameter of the provided screws.

VCN A

CCESS POINT

Figure 9

Insert the three anchors. See Figure 10

Drill Holes for Anchors

Installing the VCN Access Point 25

Figure 10

Drive two of the three long screws provided into the bottommost anchors to the distance indicated in Figure 11

Figure 11

Inserting Anchors

. See Figure 12.

Offset of the Screw Head from the Wall

7/64 in

25 - 3mm

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NSTALLING AND OPERATING THE

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VCN A

CCESS POINT

Figure 12

Align the two large holes of the VCN AP (see Figure 13

Driving Screws into the Wall

) with the two

already driven screws and insert the screw heads into the holes .

Shift the VCN AP downward so that the screw shanks slip into the slots and the topmost indented hole is aligned with the VCN AP's small screw hole.

Figure 13

Large hole

Screw Holes in the Top of the VCN AP

Large hole

Drive the last screw into the wall anchor to the full depth.

Small screw hole

Installing the VCN Access Point 27

Reinsert the curved cover by reversing the sequence of step 2

Figure 14

Figure 14 VCN AP without Curved Cover

Figure 15 Placing Curved Cover on VCN AP

and Figure 15.

. See

Mounting the VCN

Access Point Under a

Ta b l e

Two screws support the rear side of the VCN AP and an additional screw is used to fasten its front. Find an appropriate location for the VCN AP on the lower surface of a table, as in Figure 16

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VCN A

CCESS POINT

Figure 16

Mounting Underneath a Table

VCN AP Mounted to Underside o f Table Top

To mount the VCN AP under a table, perform the following tasks:

Tape the paper template (see Figure 17

) to the under side of the table.

Make sure that the straight edge is farthest away from you and the partially curved edge is nearest to you.

Figure 17

Using the Paper Template to Mark the Table

paper

template

The partially curved edge of the template corresponds to the curved cover that is part of the VCN AP's front panel.

Remove the cover by sliding it downward and then pulling it outward.

See Figure 18

Installing the VCN Access Point 29

Figure 18

Removing Curved Cover

crew hole

Line

Fax-ModemETHERNET

All three holes in the VCN AP are plugged.

Remove the plugs from the two large holes by prying them out with the tip of your screwdriver.

Remove the plug from the small front hole by forcing it out from the bottom with a pointy instrument (for example, a nail).

Where the crosshairs of the template holes intersect, indent the surface with a sharp tool (for example, a nail).

Remove the template. See Figure 17

Power

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NSTALLING AND OPERATING THE

3: I

Insert two of the three short screws provided into the farthest indented

holes (Figure 19

CCESS POINT

VCN A

) and drive them to the distance indicated in Figure 20.

Figure 19

Figure 20

Driving Two Screws into the Table

Offset of the Screw Head from the Table

7/64 in

25 - 3mm

Align the two large holes of the VCN AP (see Figure 21

) with the two

already driven screws.

Insert the screw heads into the holes and then shift the VCN AP forward

so that the screw shanks slip into the slots and the closest indented hole is aligned with the VCN AP's small screw hole. See Figure 22

Installing the VCN Access Point 31

Figure 21

Large hole

Figure 22

Screw Holes in the Top of the VCN AP

Large hole

Small screw hole

Inserting the VCN AP under the Table

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NSTALLING AND OPERATING THE

3: I

Drive the last short screw through the small screw hole and into the

surface full depth. See Figure 23

VCN A

CCESS POINT

Placing the VCN AP

on Top of a Table

Figure 23

Reinsert the curved cover by reversing the sequence of step 2

Completion of Mounting the VCN AP Under the Table

Four rubber pads must be attached to the VCN AP bottom to provide stability when the VCN AP is used on top of a table.

Installing the VCN Access Point 33

To mount the VCN AP on top of a table perform the following tasks:

Stick the four rubber pads to the bottom of the VCN AP as shown in

Figure 24

Figure 24 Preparing VCN AP for Table Top Use

Attach Four Rubber Pads

Connecting the VCN

Local

Management

Section

Turn the VCN AP over and place it on top of a table near the ac power

Rear Panel

and telephone sockets in the room.

To enable VCN AP operation, connect the following from the rear of the unit:

■ Connect the RJ-11 cable coming out from the telephone set to the

VCN AP PHONE port at the front.

Connect an RJ-11 cable from the VCN AP LINE port to the wall

■

telephone socket.

Connect the ac/dc adapter to the DC-IN port in the VCN AP and to the

■

ac power socket in the room.

The resulting connections are illustrated in Figure 25

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VCN A

CCESS POINT

Figure 25

Connect an RJ-45 cable from the user’s PC to the Ethernet port at the

■

Preparation of the

telephone

socket

LINE

PHONE

VCN Access Point

DC-IN

ac/dc

adapter

VCN Access Point

ac power

socket

front of the VCN AP. The user’s PC must be equipped with an Ethernet card. If the user’s PC does not have an Ethernet card installed, the modem card connects in the Fax-Modem port at the front of the VCN AP. In such case, the data does not go through the VDSL line and cannot make use of the 10 Mbps full duplex connectivity.

If the telephone set has an additional RJ-11 port, it can be used

■

independently of the VCN AP for fax or modem.

Thirty seconds after the VCN AP is connected to power, check that the Power and Line LEDs on the VCN AP front panel are green. Refer to

Figure 8

on page 23.

The VCN AP does not have an ON/OFF switch. The unit is powered on as soon as it is connected to ac power.

If the LEDs on the VCN AP do not turn green, refer to Appendix A

Troubleshooting

Figure 26

illustrates the VCN Access Point-VCN Access Concentrator

, section “Power-on Self Test (POST)”.

network after the VCN AP is installed and a user computer is attached to the VCN AP. The user has both access to the Public Switched Telephone Network (PSTN) and a high speed connection to an Internet Service Provider (ISP) as well as an additional connection to a fax or Modem.

Operating the VCN Access Point 35

Figure 26

VCN Access Concentrator

24 wire pairs

Communications Access via the VCN AP

VCN

Access Point

m o

ower P

Line

Fax-Modem

ETHERNET

Basement

24 wire pairs

PBX

10 11 12 13 14 15 16 17 18 19 20 21 22 23 24

3C10BSO24OA-C

LAN

LINE

POWER

24PortsConcentrator

3456789

Com

24 wire pairs

Punch-Down Blocks

Room

ISP / INTERNET

NSP / PSTN

Operating the VCN Access Point

Making a Voice Call

After the installing and mounting the VCN Access Point it is ready for use. The VCN AP may be used for the following:

■

Making a Voice Call

■

Sending and Receiving Data Traffic

■

Sending and Receiving Faxes

You can make a voice call without connecting the VCN AP to power or to any front panel connection.

To place a voice call:

Check that the telephone port is connected to a telephone set and the LINE port on the rear of the VCN AP is connected to the wall telephone socket.

Use the telephone set as if it were connected directly to the wall socket.

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If the telephone set has an additional RJ-11 port, it can be used

independently of the VCN AP for fax. Connect an RJ-11 cable between the fax machine or the PC fax modem to the PC RJ-11 port on the VCN AP.

VCN A

CCESS POINT

Sending and

Receiving Data Traffic

Sending and

Receiving Faxes

To send or receive data traffic:

Connect a RJ-45 cable between the Ethernet port and the PC Ethernet

card.

NOTE: No password or account number specific to the local ISP is needed, however, your normal log-in procedure should be observed, including access privileges like user ID, password, etc.

Run your network application: browser, e-mail etc.

You can make a fax call without connecting the VCN AP to power.

To send or receive faxes:

Connect a RJ-11 cable between the fax machine or the PC fax modem

and the VCN AP Fax-Modem port.

Use the fax machine and the telephone set in accordance with the fax

machine user manual.

If the telephone set has an additional RJ-11 port, it can be used

independently of the VCN AP for fax or modem. Connect an RJ-11 cable between the fax machine or the PC fax modem to the PC RJ-11 port.

SING THE LOCAL

ANAGEMENT

Using the Management Te r m i n a l

CCESS

This chapter describes using the Local Management Access (LMA) and remote management. The LMA is accessible via a terminal emulating computer connected to the LMA port on the VCN Access Point. The terminal is used for monitoring and problem solving. Remote software downloading is done via a Telnet program which can monitor the VCN Access Concentrator from a remote terminal.

The following topics are described:

■ Using the Management Terminal

■ VCN Access Point Menus

■ Remote Software Download

A computer with terminal emulation software provides the user interface to the local management of the VCN Access Point.

Management

Te r m i n al

Requirements

For service and maintenance, use a PC equipped with a terminal application capable of 115,200 bps serial communication with a VCN AP. Refer to Appendix E

The cable for connecting the management computer has a DB 9 pin connector for the computer and a 4 pin MiniDIN connector for the VCN AP LMA port. If you do not have the cable, contact your 3Com representative. Refer to Appendix D detailed description of the cable and the LM connectors.

Terminal Emulation Settings.

Pin Assignments for LMA Cable for a

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Connecting the PC Terminal Emulator

Perform the steps below to connect the PC to the LMA port:

Remove the cover from the LMA section of the VCN AP as in the figure

below.

Figure 27

LMA Section of the VCN Access Point

crew hole

Line

Fax-ModemETHERNET

Connect the LMA port to the PC serial port (COM1 or 2) with the cable

provided you; if you do not have the cable, contact 3Com. Plug the end of the cable with the a four-pin MiniDIN connector into the VCN AP LMA port.

Power

Local Management Port

VCN Access Point Menus

Summary and

Structure of the

Menus

This section describes the menus.

This section provides a menu hierarchy to describe the structure of the menu system and a menu summary to help the network administrator use the management system efficiently.

The chart in Figure 28

summarizes the menu hierarchy. The abbreviations next to the menu names are suggestions for how the menus are used. Most of the menus labeled D are not described further in this chapter since they are used mainly by developers for debugging. The debug menus for performing loopbacks are described since loopbacks can be used by network administrators to solve problems.

VCN Access Point Menus 39

Access Point Main Menu

KEY

Configuration

C M

Monitoring syste m operation and problem reporting

Problem Solving

Software Download

Debug, for developers use only

Figure 28

Management Menu

Debug Menu

Test Control

Flash Actions

AP Configuration

VDSL Control

AP Version

Menu Hierarchy

S P

C C

Change

Work Mode

S D

Ethernet Status

Traffic Counters

Reset Counters

Learning Table

Change Work Mode

HDLC Status

Traffic Counters

Reset Counters

Operation Mode Selector

Ethernet Menu

HDLC Menu

Tasks Info Menu

Reset Board

Reset All Counters

Set Ethernet Half/Full Duplex Mode

Set VLAN ID for Management

Change Password Set to Factory Defaults

QAM Channel Status

Set Internal Loopback Mode

Read BCM6010 register

Write BCM6010 register

I2C control

VDSL print

Set Normal Mode

Set External Loopback Mode

Set Full Duplex Mode

Set Normal Mode

Set Internal Loopback Mode

Ta b l e 6 provides a summary of the line card menus, the submenus and

the corresponding number sequence. Click a menu or submenu name to receive more information.

After typing each number in the number sequence press the <Enter> key.

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Ta b le 6

Menu Name Submenu

Access Point Main Menu

Management Menu 3

VDSL Menu 4

AP Configuration Menu 7

Number Sequence Corresponding to Submenus

AP Version 1

The Ethernet Menu 31

Ethernet Traffic Counters 3 1 1

Ethernet Status 3 1 2

Reset Counters 3 1 3

Change Ethernet Work Mode Menu 3 1 4

The HDLC Menu 3 2

HDLC Traffic Counters 3 2 1

HDLC Status 3 2 2

Reset Counters 3 2 3

Change HDLC Work Mode 3 2 4

Reset All Counters 3 4

Reset the Board 3 5

VDSL QAM Channel Status Report 4 1

Set VLAN ID for Management 7 1

Set Ethernet Half/Full Duplex Mode 7 2

Change Password 7 3

Set to Factory Defaults 7 4

Number Sequence

Login

After connecting the management terminal to one of the LMA ports 2 through 24, press any key. The login dialog appears:

Type your Login ID and press <Enter>.

Password:

Type your password and press <Enter>.

VCN Access Point Menus 41

Access Point Main

The default login is

admin

; the default password is null—just press

<Enter>.

If you forget your password, contact technical support. Refer to

Appendix F

When you complete Login, the

Technical Support.

Access Point Main Menu

appears. If the

In reconnecting to the VCN AP, the last used menu often appears. In most menus, except where indicated, the option labeled higher level menu (Figure 29

Figure 29 Return to Previous Menu Option

0. Return to previous menu

Press any key to view the If another menu appears, type the

Access Point Main Menu

Figure 30 VCN AP Main Menu

Access Point Main Menu

0 (zero) and press <Enter> repeatedly until

appears.

0 is for returning to a

on the terminal screen.

Access Point Main Menu

----------------------

1. AP Version

2. Debug Menu

3. Management Menu

4. VDSL control

5. Test control

6. Flash actions

7. AP Configuration

8. Software Download Menu

0. Exit

Please enter your choice:

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AP Version

Management Menu

Confirm VCN AP functionality by checking the software and hardware versions and dates.

To check the software version, enter

page 41

Figure 31

Press <Enter> to return to the

To d i s p l a y t h e <Enter>. The

Figure 32

). The following screen appears:

Version Screen

System Display

-------------HW Version: 1.0 SW Version: 3.5 SW Date: Jul 23 2000, SW Time: 15:56:28

Press ENTER to continue ...

Management Menu

VCN AP Management Menu

Management Menu

----------------

In the

Main Menu

, type

appears:

Main Menu

in the Main Menu and press

(Figure 30,

The Ethernet Menu

1. Ethernet Menu

2. HDLC Menu

3. Tasks Info Menu

4. Reset All Counters

5. Reset Board

0. Return To Previous Menu

Please enter your choice:

To view the Ethernet Menu:

VCN Access Point Menus 43

In the

VCN AP Main Menu

In the

Management Menu

Figure 33 Ethernet Menu.

Ethernet Menu

-------------

1. Traffic Counters

2. Ethernet Status

3. Reset Counters

4. Change Work mode 5 Learning table

0. Return to previous menu

Please Enter your choice:

enter

, enter

1. The

Ethernet Menu

appears

Ethernet Traffic Counters

The Ethernet traffic counters count normal frames and errored frames transferred between the user’s PC and the VCN AP.

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To check the Ethernet traffic counters, type 1 in the press <Enter>; the

Figure 34

transmit counters Tx frames - 6107 Tx error - 0 Discarded - 0

Receive counters Rx frames - 159 Crc errors - 0 Discarded - 0 Alignment error - 0 Overrun - 0 Collision - 0 Frame too long - 0 Frame too short - 0

press <Enter> to continue

Ethernet Traffic Count Screen

Ethernet Traffic Counters

Ethernet traffic counters

-------------------------

screen appears:

Ethernet Menu

and

Ethernet Status

To check Ethernet status, press

screen appears:

Status

Figure 35

Scc channel numbers - 2 Work Mode - normal mode Transmit enable - yes Receive Enable - yes Heartbeat checking - no Retry Limit - 15 Maximum length of rx frame - 1522 Maximum length of tx frame - 64 bytes

press <Enter> to continue...

Ethernet Status Screen

Ethernet Status

---------------

in the

Ethernet Menu

; the

Ethernet

Reset Counters

To reset Ethernet counters:

VCN Access Point Menus 45

In the

Ethernet Menu

3 and press <Enter>. The following message

, type

appears:

Do you want to proceed (Y/[N])? :

Ty p e

y and press <Enter> to perform the reset. The following message

appears:

The action has been done !

Learning Table

To view the MAC and IP addresses of the user’s PC, type

and press <Enter>. If a PC is connected, the

Figure 36

Figure 36 A Typical MAC Address Display

appears.

Learning table:

---------------

MAC address: 00-60-08-BC-F7-7F IP address : 191.28.68.25

Press <Enter> to continue.......

5 in the

Learning Table

Ethernet

If a PC is not connected, the message in Figure 37 appears.

Figure 37 Station not Connected Message

Learning table:

---------------

Station not connected

press <Enter> to continue...

Change Ethernet Work Mode Menu

To change the Ethernet loopback mode or the duplex mode, use the

Change Work Mode Menu

. In the

<Enter>. The options in Figure 38

Ethernet Menu

appear.

, type

and press

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Figure 38

Current Working Mode of Ethernet: Normal Operation

1. Set Normal Mode

2. Set Internal Loopback Mode

3. Set Extenal Loopback Mode

4. Set Full Duplex Mode

0. Return to Previous Menu

Please enter your choice:

In the

Change Work Mode Menu

---------------------

Change Work Mode Menu

, the current working mode is shown to

be one of:

Normal Operation

■

Normal operation is lack of loopbacks and half duplex.

Internal Loopback Mode

■

External Loopback Mode

■

Full Duplex Mode

■

The full duplex mode is displayed if a previous operation changed the mode to full duplex.

Refer to Setting Duplex Mode

, on page 47, for changing the duplex

mode.

Setting Internal Loopback Mode

To set internal loopback mode, type

and press <Enter>. The message

appears:

This action will change the working mode of Ethernet! Do you want to proceed (Y/[N])? :

To c o n f i r m t y p e y; to discard, type n; and and press <Enter>.

When you proceed, the message appears:

Action has been done.

VCN Access Point Menus 47

When you discard the operation, the message appears:

The action has been canceled

Setting External Loopback Mode

To set external loopback mode, type

3 and press <Enter>. The message

appears:

This action will change the working mode of Ethernet! Do you want to proceed (Y/[N])? :

To c o n f i r m t y p e y; to discard, type n; and and press <Enter>.

When you proceed, the message appears:

Action has been done.

When you discard the operation, the message appears:

The action has been canceled

Setting Normal Mode

To set normal mode, type

This action will change the working mode of Ethernet! Do you want to proceed (Y/[N])? :

1 and press <Enter>. The message appears:

To c o n f i r m t y p e y; to discard, type n; and and press <Enter>.

When you proceed, the message appears:

Action has been done.

When you discard the operation, the message appears:

The action has been canceled

Normal mode is both lack of loopbacks and half duplex operation.

Setting Duplex Mode

To change the duplex mode to full, type

, and press <Enter>. The messages appear:

4 in the

Change Work Mode

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This action will change the working mode of Ethernet! Note: the change will NOT be saved after reset. For changing and saving use the configuration menu Do you want to proceed (Y/[N])? :

To c o n f i r m t y p e y; to discard, type n; and and press <Enter>.

When you proceed, the message appears:

Action has been done.

When you discard the operation, the message appears:

The action has been canceled

The HDLC Menu

To view the

In the

HDLC Menu

Main Menu

appears (Figure 32

In the

Management Menu

appears (Figure 39

Figure 39

1. Traffic Counters

2. HDLC Status

1. Traffic Counters

3. Reset Counters

2. HDLC Status

4. Change Work mode

3. Reset counters

0. Return to previous menu

4. Change Work mode O. Return to previous menu

Please Enter your choice: Please Enter your choice... :

HDLC Menu.

HDLC Menu

----------

type

HDLC Menu

--------

and press <Enter>. The

type

and press <Enter>. The

Management Menu

HDLC Menu

HDLC Traffic Counters

The HDLC traffic counter counts normal frames and errored frames over the common telephone and data line, thus indicating the behavior of the connection between the VCN AP and the VCNAC.

To check the HDLC traffic counters, type <Enter>; the

HDLC Traffic Counters Screen

in the HDLC Menu and press

appears (Figure 40

VCN Access Point Menus 49

Figure 40

Transmit counters

Tx frames - 3 Retransmissions - 0 Tx errors - 0 Discards - 0

Receive counters

Rx frames - 6 Crc errors - 10219 Discards - 0 Abort sequences - 23017 Overruns - 0 Not mine - 0 Frames too long - 0 Dpll errors - 0 Frames not aligned - 39201

Press ENTER to continue ...

HDLC Traffic Counters Screen

HDLC Traffic Counters

---------------------

Reset Counters

To reset HDLC counters:

HDLC Menu

In the

Do you want to proceed(Y/[N])? :

and press <Enter> to perform the reset.

Ty p e

, type

and press <Enter>. The message appears:

HDLC Status

To check HDLC status, enter

in the HDLC menu; the HDLC Status screen

appears:

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Figure 41

Scc channel numbers - 3 Work Mode - normal mode Transmit enable - yes Receive Enable - yes Maximum length of rx frame- 1518

press <Enter> to continue...

HDLC Status Screen

HDLC Status

------------

Change HDLC Work Mode

To change the HDLC loopback mode, use the In the

HDLC Menu

, type

and press <Enter>. The options in Figure 42

Change Work Mode Menu

appear.

Figure 42

Current Working Mode of HDLC: Normal Operation

1. Set Normal Mode

2. Set Internal Loopback Mode

0. Return to Previous Menu

Change HDLC Work Mode Menu

Please enter your choice:

In the

Change Work Mode Menu

, the current working mode is shown to

be one of:

Normal Operation

■

Normal operation is lack of loopbacks.

Internal Loopback Mode

■

Setting Internal Loopback Mode

To set internal loopback mode, type

and press <Enter>. The message

appears:

This action will change the working mode of HDLC!

VCN Access Point Menus 51

Do you want to proceed (Y/[N])? :

To c o n f i r m t y p e y; to discard, type n; and and press <Enter>.

When you proceed, the message appears:

Action has been done.

When you discard the operation, the message appears:

The action has been canceled

Setting Normal Mode

Reset All Counters

Reset the Board

To set normal mode, type

This action will change the working mode of HDLC! Do you want to proceed (Y/[N])? :

1 and press <Enter>. The message appears:

To c o n f i r m t y p e y; to discard, type n; and and press <Enter>.

When you proceed, the message appears:

Action has been done.

When you discard the operation, the message appears:

Normal mode is lack of loopbacks.

To reset all counters, perform the following steps:

In the

Main Men

u, type

3 and press <Enter>; the

Management Menu

appears.

In the

Management Menu

4 and press <Enter>; a confirmation

, type

message appears. The counters have been reset.

To reset the VCN AP, type press <Enter>; the messages in Figure 43

5 in the

Management Menu

appear:

(Figure 32) and

Figure 43 Reset Board Confirmation

This action will reset the whole board

Do you want to proceed (Y/[N])? :

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To reject, press <Enter> or type n and press <Enter>. The

reappears.

To proceed type

The system is going down...

The

Operation Mode Selector Menu

Figure 44

********************************************************

3Com NCD. (C) 10Base-S Boot loader V2.00 Date: Jun 15 1999, Time: 16:13:31

CPE modem Operation Mode Selector. Enter:

S - for Serial loading OR D - for Debug operation OR F - for SW execution from the Flash OR C - for MAC address programming.

********************************************************

and press <Enter>; the message appears:

(Figure 44) appears.

Operation Mode Selector Menu

Management

If this menu is ignored for 5 seconds, execution from the flash begins and the messages in Figure 45 option

Option

is for entering the MAC address. This is normally performed in

through Figure 47 appear. This is the default

the factory.

Option

Option information see Appendix C

is for debugging. This option is for developers only.

is for downloading software through the LMA port. For more

Loading Software Through Local Access.

To use an option, type its letter.

To continue with the reset operation without performing the other options, do one the followin steps:

Wait 5 seconds.

■

VCN Access Point Menus 53

■ Enter F.

Figure 45 Reset messages

****************************** SW is being executed from Flash! Please wait... ****************************** SW image is being copied to the SDRAM Entering BOOT_image_get! Read FLASH start! Read address is - 2880008 Read FLASH OK! SW image validation passed!

SW image is being executed! *****************************

Figure 46 Start of Software Execution

Start executing main! Watchdog initialized OK !

Figure 47 Self-test Messages

VDSL Menu

HDLC selftest passed! Ethernet selftest passed! I2C selftest passed! VDSL selftest passed! MNG task created! MNG task started! LED task created! LED task started! DWN task created! DWN task started! LMA task created LMA task started

Then the Login prompt appears.

To view the

VDSL Menu

appears.

, type

in the Main Menu and press <Enter>; the

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Figure 48

VDSL Menu

---------

1. QAM channel status

2. Read BCM6010 register

3. Write BCM6010 register

4. I2C control

5. VDSL print

0. Return to previous menu

Please Enter your choice:

VDSL QAM Channel Status Report

To check the VDSL parameters, enter 1 in the VDSL Control Menu; the QAM Channel Status report appears:

Figure 49

QAM Channel Status

------------------

QAM status: In lock VDSL restarts: 1 VDSL warm starts: 0

VDSL QAM Channel Status Report

Downstream parameters

DS Symbol rate: 1.964 Mbaud DS Constellation: 2^5 DS Bit rate: 9.820 Mbps SNR Estimate: 40.30 dB

Upstream parameters

US Symbol rate: 4.910 Mbaud US Constellation: 2^2 US Bit rate: 9.820 Mbps

Press ENTER to continue ...

Figure 49 contains the following information:

QAM Status: In lock—the line to the VCN Access Concentrator (VCN

■

AC) is connected.

VCN Access Point Menus 55

The alternate state is Out of lock—the line to the VCN AC is not connected.

■ Restarts, the number of times the line to the VCN AC undergoes a

cold restart. A cold restart occurs when there is a prolonged break in the line.

■ Warm restart, a restart using information that existed the previous

time the link was operational. A warm start occurs when the line is briefly disconnected or line noise occurs over a period of time.

■ SNR, signal to noise ratio.

AP Configuration

To configure the VCN AP, type

7 in the

Access Point Main Menu

press <Enter> ; the following options appear (Figure 50

Figure 50 The AP Configuration Menu

AP Configuration Menu

----------------------

Current VLAN ID for Management: None Current Ethernet mode: Half Duplex

1. Set VLAN ID for Management

2. Set Ethernet Half/Full Duplex Mode

3. Change Password

4. Reset to Factory Defaults

0. Return to Previous Menu

Please enter your choice: 0

Set VLAN ID for Management

To set the VLAN ID perform the following steps:

In the

AP Configuration Menu

enter 1

and

Enter the VLAN ID number or enter

a confirmation, as shown in Figure 51

0 for none; a note appears as well as

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Figure 51

Please enter your choice: 1 Note: In a topology with VCN Concentrator, this setting may override the concentrator agent settings. For more information please refer to the service manual.

Enter VLAN ID (1-4094, 0 for none) [none]: 2

Action has been done

Setting VLAN ID Message Screen.

Set Ethernet Half/Full Duplex Mode

To set Ethernet half/full duplex mode, perform the following steps:

In the

AP Configuration Menu

Enter the desired mode; a confirmation message appears.

Action has been done.

enter

Change Password

To change the password, do as follows:

In the

AP Configuration Menu

You are prompted to enter the old password followed by the new password and a confirmation, as in Figure 52

Figure 52

Enter the old password:

Enter the new password (up to 8 characters): Confirm new password (up to 8 characters): The password was changed and saved in a non-volatile memory

Changing Password Message

, enter

If you forget your password, contact technical support. Refer to

Appendix F

Technical Support.

VCN Access Point Menus 57

Set to Factory Defaults

To set VCN AP to factory defaults perform the following steps:

Closing the Local

Management

Interface

In the

AP Configuration Menu

4 and press <Enter>; a warning

, type

message that the action will set the system to their default value appears:

This action will return the system parameters to their default values!

Do you want to proceed (Y/[N])?:

Ty p e

y and press <Enter>; the system is set to factory default. The

following messages appear:

The factory’s default settings were written to the non-volatile memory Note: some of the changes will take effect after reset

When you are finished using the local management menus, exit your terminal emulation program and disconnect your personal computer from the Local Management port.

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Remote Software Download

Overview

Requirements

This section describes the remote software downloading procedure.

The VCN Access Point is an Ethernet over VDSL modem that combines the transmission of voice and data in the direction of the VCN Access Concentrator and separates voice and data in the direction from the VCN AC towards the user.

A VCN AP can be directly attached to the Ethernet switch for the purpose of downloading a software release update to other VCN APs and to the line cards in the VCN ACs. In this application, the VCN AP is connected directly to the Ethernet network through the Ethernet port and sends and receives data only. The user is connected to the VCN AP LMA port and operates a

Software Download Menu

to perform the software download.

The following are the requirements for downloading software:

The downloading VCN AP software is version 3.5 or later.

■

The software of the receiving VCN AC LCs is version 3.5 or later.

■

The software of the recieving VCN APs is version 3.0 or later.

■

The remaining requirements for the VCN APs and VCN AC are the

■

same as for all operational units.

Procedure

If the software requirements are not met, then local downloading procedures must be used. For the VCN AC, refer to Visitor and Community Based Networking Access Concentrator Service Manual, Chapter 3, the section Loading a New Software Release Through the LMA.

For the VCN AP, refer to Appendix C

, Loading Software Through Local

Access in this manual.

Recommendation: Prior to performing remote software download, configure your switch. Perform the procedure in Visitor and Community Network Access Concentrator Service Manual, Managing the VCN Access Concentrator, section Configuring the Ethernet Switch for the VCN Access Concentrator.

To use the VCN AP to download software perform the following steps:

Remote Software Download 59

Downloading Software to the LCs in the VCN AC

Remove the cover of the LMA section of the VCN AP to reveal the LMA

port, as shown in page 38

Connect the management computer to the VCN AP LMA port.

Using RJ-45 connectors, connect the Ethernet port of the VCN AP to an

Ethernet switch 10BaseT port; refer to Figure 53

, Figure 27.

. Refer to Figure 54 for

the network configuration.

Recommendation: Attach the downloading VCN AP to port

■

26 in the VCN Services Switch 10.

■

26 in the the SuperStack II Switch 1100.

■

24 in the VCN Services Switch 100.

■

24 in the SuperStack II Switch 3300.

Figure 53 The VCN Service Switch 10 Front Pane

green

= enabled, link OK

flashing green

13x

6x 7x

18x 19x

12x

TCVR

24x

= disabled, link OK

off

= link fail

112

3 3446655778899101011111212

141515161617171818191920202121222223232424

3CV2010

Packet Status

Packet 25 26 Packet

Status

25 26 Status

25x 26x

1 3 5 7

2 4 6

Power/Self Test

VCN Services

Switch 10

60 C

HAPTER

SING THE LOCAL MANAGEMENT ACCESS

4: U

Figure 54

Software Download Network Configuration

Existing Phone Lines

Punch-Down Block

VCN Servic es Switc h 1 0

24 Ports Concentrator

Punch-Down Block

Phone Line

JUHHQ

#HQDEOHG /#OLQN#2.

IODVKLQJ#JU H HQ

#GLVDEO HG/#OL QN #2.

9[:[

45[

RII

#OLQN#IDLO

6779988::;;<<4343444445454455 6

46464747484849494:4:4;4;4<4<535354545555565657

4;[4<[4[46[

57[

3C16980

VCN Ac cess Concentrator

3DFNHW

6WDWXV

3DFNHW

6WDWXV

3RZHU26HOI#7H VW

:9;

6XSHU6WDFN#,, 6ZLWFK#6633

PBX

User

Computer

Ethernet

Software Download

VCN A ccess P o int

Regular

Phone

Cable

VCN

Access P oint

Manage m ent

Computer

In the

VCN AP Main Menu

Software Download Menu

(Figure 30 .

) type 8, and press <Enter> for the

A warning appears, followed by a prompt asking if you want to proceed (Figure 55

Figure 55

*************** WARNING ***************************************** *Choosing this menu will discontinue normal VCN AP operation. * *VDSL line will be stopped. Reset board to renew VDSL connection* *****************************************************************

Do you want to proceed (YES/[NO])? :

To proceed, type

(Figure 56

Remote software Download Warning and Prompt

and press <Enter>; the

yes

Software Download Menu

) appears.

Remote Software Download 61

Figure 56

1. AP Version

2. Download LC

3. Download AP

4. LC Downloading State

5. AP Downloading State

6. Change the VLAN Id for Downloading

7. Reset Board

Please enter your choice:

To download software to LCs do as follows:

Check the VLAN IDs of the VCN AP and the VCN AC.

To change the VLAN ID of the AP to make it the same as the AC, type

6 in the

Software Download Menu

----------------------

Software Download Menu

and press <Enter>. The following

dialog appears:

Current VLAN ID for downloading:

Please enter new VLAN ID (1 - 4094, 0 for none):

Enter the AC VLAN ID and press <Enter>. The message appears:

Action has been done.

Software Download will not occur if the VCN AP is not in the same VLAN as the VCN AC.

In the

Software Download Menu

Downloading State Table

appears (Figure 57

2 and press <Enter>. The

, type

62 C

HAPTER

SING THE LOCAL MANAGEMENT ACCESS

4: U

Figure 57

LC downloading state table

-----------------------------------------------------| LC | Downloading || LC | Downloading | | number | status || number | status |

-----------------------------------------------------| 1 | Not downloaded || 13 | Not downloaded | | 2 | Not downloaded || 14 | Not downloaded | | 3 | Not downloaded || 15 | Not downloaded | | 4 | Not downloaded || 16 | Not downloaded | | 5 | Not downloaded || 17 | Not downloaded | | 6 | Not downloaded || 18 | Not downloaded | | 7 | Not downloaded || 19 | Not downloaded | | 8 | Not downloaded || 20 | Not downloaded | | 9 | Not downloaded || 21 | Not downloaded | | 10 | Not downloaded || 22 | Not downloaded | | 11 | Not downloaded || 23 | Not downloaded | | 12 | Not downloaded || 24 | Not downloaded |

------------------------------------------------------

Enter LC number (1 - 24, 0 for all, R for return):

At the end of the

The LC Downloading State Table

LC Downloading State Table

, do one of the

following:

Type the number of an LC to receive the software download and press

■

<Enter>.

The downloading messages and the downloading results table appear (Figure 58

Ty p e 0 and press <Enter> to download the software to all LC cards.

■

The downloading messages and the downloading results table appear (Figure 58

Ty p e r and press <Enter> to cancel.

■

The VCN AP

Software Download Menu

(Figure 56

) reappears.

Remote Software Download 63

Figure 58

Begin sending version...

Sending version complete

Waiting for acknowledge...

Downloading complete.

Downloading complete. See results in the table:

-----------------------------------------------------| LC | Downloading || LC | Downloading | | number | status || number | status |

-----------------------------------------------------| 1 | Successful || 13 | Successful | | 2 | Successful || 14 | Successful | | 3 | Successful || 15 | Successful | | 4 | Successful || 16 | Successful | | 5 | Successful || 17 | Successful | | 6 | Successful || 18 | Successful | | 7 | Successful || 19 | Successful | | 8 | Successful || 20 | Successful | | 9 | Successful || 21 | Successful | | 10 | Successful || 22 | Successful | | 11 | Successful || 23 | Successful | | 12 | Successful || 24 | Successful |

------------------------------------------------------

LC Downloading Results

Press ENTER to continue ...

64 C

HAPTER

SING THE LOCAL MANAGEMENT ACCESS

4: U

Downloading Software to VCN APs:

To download software to VCN APs do as follows:

Perform step 1

Check the VLAN IDs of the downloading VCN AP and the receiving VCN

through step 5 above.

APs.

To change the VLAN ID of the AP to make it the same as the receiving

VCN APs, type

in the VCN AP

Software Download Menu

and press

<Enter>. The following dialog appears:

Current VLAN ID for downloading:

Please enter new VLAN ID (1 - 4094, 0 for none):

Enter the AP VLAN ID and press <Enter>. The message appears:

Action has been done.

Software Download will not occur if the downloading VCN AP is not in the same VLAN as the receiving VCN APs.

Software Download Menu

In the

Downloading State Table

type

and press <Enter>. The

appears (Figure 59

Remote Software Download 65

Figure 59

AP downloading state table

-----------------------------------------------------| AP | Downloading || AP | Downloading | | number | status || number | status |

------------------------------------------------------

Enter AP number (1 - 24, 0 for all, R for return):

At the end of the

AP Downloading State Table

, do one of the following:

■

Type the number of VCN AP to receive the software download and press <Enter>.

The downloading messages and the downloading results table appear (Figure 60

■

Ty p e 0 to download software to all VCN AP cards and press <Enter>.

The downloading messages and the downloading results table appear (Figure 60

■

Ty p e r and press <Enter> to cancel.

The VCN AP

Software Download Menu

(Figure 56

) reappears.

66 C

HAPTER

SING THE LOCAL MANAGEMENT ACCESS

4: U

Figure 60

Begin sending version...

Sending version complete

Waiting for acknowledge...

Downloading complete.

Downloading complete. See results in the table:

-----------------------------------------------------| AP | Downloading || AP | Downloading | | number | status || number | status |

-----------------------------------------------------| 1 | Successful || 13 | Successful | | 2 | Successful || 14 | Failed | | 3 | Successful || 15 | Failed | | 4 | Successful || 16 | Failed | | 5 | Failed || 17 | Failed | | 6 | Failed || 18 | Successful | | 7 | Failed || 19 | Failed | | 8 | Failed || 20 | Successful | | 9 | Failed || 21 | Successful | | 10 | Failed || 22 | Successful | | 11 | Failed || 23 | Successful | | 12 | Failed || 24 | Successful |

------------------------------------------------------

AP Downloading Results

Press ENTER to continue ...

Check Software Download for the LC Cards:

To check the software download results in the LC cards, type <Enter> in the

Software Download Menu

. The LC Downloading State

Table appears.

Check Software Download for the VCN APs:

To check the software download results of the VCN APs, type <Enter> in the

Software Download Menu

. The VCN AP Downloading

State appears.

and press

Remote Software Download 67

Solving Problems in

Remote Software

Download

If the LC Downloading Results or more Line Cards or the AP Downloading Results

in Figure 58 show download failed for one

in Figure 60 show download failed for one or more APs, follow the procedures this section to solve the problems.

Download Failed for all LCs and all VCN APs

Check the following:

■ Downloading VCN AP software version.

If the version is not 3.5 or later, locally download version 3.5 or the later version to the VCN AP. Refer to Appendix C

, Loading Software

Through Local Access.

■ Downloading VCN AP connections to the network.

■ Check the configuration of your switch and perform the following

step:

Run the ConfApp program on the switch or perform manual configuration according to Visitor and Community Based Networking Access Concentrator Service Manual, the section Configuring the

Ethernet Switch for the VCN Access Concentrator.

Perform remote software download again.

Download Failed for One or More Line Cards but not All

Check the following:

■ Software version of the failed LCs.

If the version is not 3.5 or later, locally download the current software. Refer to the Visitor and Community Based Networking Access Concentrator Service Manual. Remote software download need not be performed after this step.

Check the physical path between the downloading VCN AP and the

■

VCN AC.

Check the configuration of your switch and perform the following

■

steps:

Run the ConfApp program on the switch or perform manual configuration according to Visitor and Community Based Networking Access Concentrator Service Manual, the section Configuring the

Ethernet Switch for the VCN Access Concentrator.

Perform remote software download again.

68 C

HAPTER

SING THE LOCAL MANAGEMENT ACCESS

4: U

Download Failed for One or More VCN APs but not All

Check the following:

AP software version of the failed APs.

■

If the version is not 3.0 or later, locally download the current software version to the VCN AP. Refer to Appendix C

Through Local Access. Remote software download need not be

performed after this step.

Check the physical path between the downloading VCN AP and the

■

VCN APs.

Check the VDSL connection between the failed APs and the VCN AC.

■

Check the configuration of your switch and perform the following

■

steps:

Run the ConfApp program on the switch or perform manual configuration according to Chapter 2

Access, section Configuring the Ethernet Switch for the VCN Access Concentrator.

Perform remote software download again.

, Loading Software

, Using the Local Management

ROUBLESHOOTING

This appendix explains how to identify and correct problems, and how to perform related diagnostic tasks.

If you have problems that are not addressed in this chapter, contact 3Com Technical Support or your service person. Refer to Appendix F technical support information.

for

Power-on Self Test (POST)

When the VCN Access Point is plugged-in, the VCN AP immediately starts the power-on self test (POST) sequence as indicated by the power LED flashing in green. If the VCN AP is not powered, the power LED remains OFF. Check the power connections and the ac/dc adapter.

The power-on self test verifies that every component of the VCN AP is fully functional. The power-on self test lasts for 30 seconds at the most, during which time it is orange. If the power-on self test is successfully completed, the power a VCN AP failure, the power LED remains orange. In this case, contact 3Com technical support; refer to Appendix F

Use the front panel LEDs to determine each port’s status:

Ta b le 7

State Ethernet Line Power Notes

Off - - Off VCN AP is not connected to a

Power-on - - Orange Test is in progress

Power-on - - Off VCN AP failed

Determining VCN AP Status During POST

LED turns green. If the power-on self test detected

, Technical Support.

power source or failed.

70 A

PPENDIX

ROUBLESHOOTING

A: T

Using Front Panel LEDs to Solve Problems

This section describes the use of the LEDs to solve problems. Figure 61 displays the VCN AP LED indicators.

Figure 61

The VCN AP Unit Front View

Fax-ModemETHERNET

Ethernet LED

Line

Power

Line LED

Power LE D

Ta b l e 8 describes the LEDs.

Ta b le 8

The VCN AP LEDs

LED State Indicates

Ethernet Green

Line OFF

Green

Flashing Green

Power OFF

Orange First 30 seconds after connection to the power

Green The

VCN AP VCN AP VCN AP

Data transmission to or from the

VCN AP

main, power-on-self-test (POST) in progress.

After 30 seconds, POST failed.

connected a PC.

is not connected to the line.

connected to the

is not powered.

VCN AP

is functioning.

VCN AC.

Using Front Panel LEDs to Solve Problems 71

Use the front panel LEDs to determine the VCN AP status after POST.

Ta b l e 9

Ta b le 9 Determining VCN AP status from the LED Indications after POST

provides detailed information summarized in Ta b l e 1 0 .

State Ethernet Line Power Notes

OFF OFF OFF OFF VCN AP is not

connected to a power source.

Power-on ON if user

data cable is connected.

OFF if user cable is not connected.

Voice Call Not

Applicable (NA)

OFF if the line is not connected. If the line is connected, it is steady green for 2 minutes after POST; After 2 minutes it can be steady green if there is no traffic, and flashing green if there is traffic. The above states are normal.

If the LED is not steady green during the first 2 minutes after POST, there is a communication problem.

Any other appearance after the first 2 minutes indicates the presence of a problem.

NA NA Connection to power

During POST, the LED is orange. If the LED remains orange after 30 seconds, the VCN AP is faulty and should be replaced.

If the Power LED remains orange after 30 seconds (POST), the technician uses the RS-232 LMI connector and terminal emulation to view the VCN AP diagnostic messages on his terminal screen.

is not needed to make a voice call.

An Ethernet connection is not required.

72 A

PPENDIX

ROUBLESHOOTING

A: T

Ta b le 9

Determining VCN AP status from the LED Indications after POST

State Ethernet Line Power Notes

Fax/Modem Call

Not Applicable (NA)

NA NA No power is needed to

make a fax/modem call.

An Ethernet connection is not required.

Data Transfer from PC

ON Flashing in

green

ON Indicates data is

passing through the VCN AP.

There is a valid connection between the VCN AP and the user

Data is passing between the user PC and the network through the VCN AP.

PC.

Using Front Panel LEDs to Solve Problems 73

Ta b le 9

Determining VCN AP status from the LED Indications after POST

State Ethernet Line Power Notes

VCN AP Failure Indicated

OFF after connection: Possible causes:

■ faulty

power adapter

■ problem

Replace ac/dc adapter and try again. If the problem is eliminated, the problem was the adapter. If not, the problem is in the VCN AP; replace it and send it to 3Com.

in the VCN AP

OFF and the user data cable is connected.

ON (green) One of the items

below failed:

■ user data cable

■ user PC NIC

■ VCN AP

Try replacing each of the first 2 items. If the problem is not eliminated, the problem is in the VCN AP; replace it and send it to 3Com.

The Line LED does not turn steady green during 2 minutes after POST

Possible causes are:

■ no connection

■ wiring

■ VCN AC

■ punch down

Power the VCN AP OFF, then ON. If the VCN AP starts properly, the problem is solved. If not, replace it and send it to 3Com.

block/patch panel

74 A

PPENDIX

ROUBLESHOOTING

A: T

Using a PC Terminal Emulator to Solve Problems

Table 10

Problem Solution

The power LED remains OFF after power connection

The power LED remains orange longer than 30 seconds.

The Line LED is not green.

The Ethernet LED is OFF.

Summary of VCN AP LED Indications after POST

Check the power connections and the ac/dc adapter. Plug in the power cable if necessary.

A hardware fault has been detected in the VCN AP.

Power the VCN AP OFF and then ON. If the problem persists, contact 3Com.

Check the line connection. If the line connections are appropriate, the VCN AP is not functioning.

Power the VCN AP OFF and then ON. If the problem persists, contact 3Com.

Check the Ethernet cable. The problem could be in your NIC or in the VCN AP.

Power the VCN AP OFF and then ON. If the problem persists, contact 3Com.

Refer to Appendix E for setting the parameters of a terminal emulation program. Then refer to Chapter 4

Using the Local Management Accessfor connecting the management PC to the VCN AP to operate the management menus.

Using a PC Terminal Emulator to Solve Problems 75

Ethernet Traffic

Counts

The normal frame counters indicate traffic between the VCN AP and user PC. Some errored frame counters indicate fatal errors, requiring replacement of the VCN AP, Ethernet cable or the user’s PC Network Interface Card (NIC).

The following table depicts normal count indications of the Ethernet traffic counters and probable causes for abnormal indications.

Table 11 Ethernet Traffic Counters

Counter Counts the Frames Normal Count

Tx frame Sent via the Ethernet

Port.

Rx frame Received via the

Ethernet port.

Rx collision The VCN AP was

unable to receive due to collisions on the line

Increases as traffic is generated

Zero or steady. For non-zero count, reset the counter and wait a reasonable period of time to check for no significant increase.

CRC error, overrun,

Containing receive fatal errors.

Zero Hardware failure: VCN

Alignment error, frame too long, frame too short

Abnormal Count Indicates

No data transmitted; hardware problem:

■

VCN AP Tx channel

■

User Ethernet cable

■

No VCN AP connection

No data received; hardware problem:

■

VCN AP Rx channel

■

User Ethernet cable

■

No VCN AP connection

VCN AP port hardware failure.

AP, Ethernet cable or PC NIC

HDLC Traffic Counts

Normal frame counts indicate traffic between the VCN AP and the VCN AC. Some errored frame counters indicate fatal errors, requiring replacement of the VCN AP (failure between the analog front-end section and the CPU section), or handling of environmental noise over the line.

76 A

PPENDIX

ROUBLESHOOTING

A: T

The following table depicts normal counter indications and probable causes of abnormal counter indications.

Summary of

Abnormal Indications

from Traffic Counts

Table 12

Counter Counts the Frames Normal Count

Tx frames Sent via the

Rx frames Received via

Tx discarded The VCN AP was

Rx discarded The VCN AP was

Overrun, Not mine, DPLL error, Abort sequence, Non aligned, CRC error, Frame too long

HDLC Traffic Count Indicators

telephone line

unable to send

unable to receive

Containing Receive fatal errors

Abnormal count indicates

High No transmit data

High No receive data

Low VCN AP software

failure

Low, unless the traffic is bi-directional

Zero/low VCN AP hardware

VCN AP software limitation

failure if abnormal count is growing significantly by the minute

The following provides a quick reference to problem identification by using frame counts:

Table 13

Summary of Problems Indicated by Counts of Errored Frames

Error Messages

Problem Solution

The following Ethernet traffic counters are growing significantly: CRC error, Overrun, Alignment error, Frame too long, or Frame too short.

The following HDLC traffic counters are growing significantly: Tx error, Overrun, Not mine, DPLL error, Abort sequence, Nonaligned, CRC error, Frame too long.

Replace in this order: the VCN AP, or the Ethernet cable, or the PC NIC.

Replace the VCN AP.

There are two types of error messages that appear on the management terminal screen:

Advisory

■

Using a PC Terminal Emulator to Solve Problems 77

The only error message of this type is Wrong entry! It appears when the user enters the wrong response to a menu. The user solves the problem by re-entering his response.

When a user disconnects the management terminal from the LMI port and later reconnects, the LMI menu system stays in the same state and expects the same user input after reconnect. During reconnect the user may press the wrong sequence of keys and cause displayed on the screen. Type

and press <Enter> a few times until the

Wrong entry!

to be

desired menu appears.

■ Fatal

Almost all error messages that do appear are fatal. Contact Technical Support when an error message, except for most common fatal error messages are listed in Ta bl e 1 4

Table 14 Fatal Error Messages

Error message Significance User Action

FATAL ERROR: SDRAM test failed!

FATAL ERROR: failed FLASH access!

Ethernet selftest failed! Hardware error during

HDLC selftest failed! Hardware error during

I2C selftest failed! Hardware error during

DRAM data bus test fail! Hardware error Contact Technical Support.

DRAM address bus test fail! Hardware error Contact Technical Support.

Hardware error during boot-up

initialization

Wrong entry!, appears. The

Contact Technical Support.

Boot-up and initialization are processes that occur when the VCN AP is reset. Reset occurs when the user selects

Reset board

from the menu

system.

78 A

PPENDIX

ROUBLESHOOTING

A: T

RODUCT

Line Data Rate Up to 10 Mbps, symmetric

Range up to 4000 ft

Cabling CAT1 to CAT5

Voice Dial Tone, Toll Quality, PBX features support

Power requirements

VCN AP Mains 90-260 ac, 47-63 Hz, 6 Watt maximum

ac/dc adapter 3.3 Vdc /1.5 A, 5 Vdc /150 mA, -5 Vdc /50 mA

Standards Compliance

Safety UL 1950

EMC FCC Part 15 Class B

Ethernet IEEE 802.3

Management interface 1 RS-232 port

Environmental

Operating Temperature 0°- 50°C

Relative humidity 95% non-condensing

PECIFICATION

C-UL, CSA22.#950

EN60950

IEC950

TS-001

AS/NZS 3548

VCCI Class B

CISPR22 Class B

CAN/CSA-CISPR22 Class B

EN 55022 Class B, Amendment A1, Amendment A2

EN 55024

IEC 61000-4-2 through 61000-4-6, IEC 61000-4-11

80 A

PPENDIX

RODUCT SPECIFICATION

B: P

OADING

OFTWARE

HROUGH

OCAL

This appendix describes how to load a new software release into the VCN AP through the LMA port.

Loading software requires using a PC in terminal emulation mode. Refer to Appendix E emulation procedures.

To load software into an VCN AP, perform the following steps:

Attach your terminal emulating PC to the LMA port on the VCN AP.

Press any key to view the VCN AP Main Menu on the terminal screen. If

another menu appears, press 0 (zero) and ENTER repeatedly until the Main Menu appears.

In the Main Menu (Figure 62

CCESS

Terminal Emulation Settings for a description of terminal

) type 3, and press ENTER.

82 A

PPENDIX

OADING SOFTWARE THROUGH LOCAL ACCESS

C: L

Figure 62

VCN AP Main Menu

------------------

VCN AP Main Menu

1. VCN AP Version

2. Debug Menu

3. Management Menu

4. VDSL control

5. Test control

6. Flash actions

7. VCN AP Configuration

8. Software Download Menu

0. Exit

Please enter your choice:

The Management Menu appears:

Figure 63

Management Menu

-----------------

VCN AP Management Menu

1. Ethernet menu

2. HDLC menu

3. Tasks info menu

4. Reset all counters

5. Reset board

0. Return to main menu

Please enter your choice:

In the Management Menu type

Figure 64

appears:

Confirm Reset Board

This action will reset the whole board!

Do you want to proceed (Y/[N])? :

to reset the VCN AP. The dialog in

Ty p e

Y to reset. The screen in Figure 65 appears:

Figure 65 Software Download Option

********************************************************

3Com NCD. (C) 10Base-S Boot loader V2.00 Date: Jun 15 1999, Time: 16:13:31

CPE modem Operation Mode Selector. Enter:

S - for Serial loading OR D - for Debug operation OR F - for SW execution from the Flash OR C - for MAC address programming.

********************************************************

Ty p e

S; the downloading message appears (Figure 71).

The option of

F in the Software Download Menu (Figure 65), is the

default; if the Software Download Menu displays for 5 seconds, execution from the flash automatically begins. The option of

D is for

debug purposes only and should only be carried out by system developers. Option

C is for entering the MAC address. This is normally

performed in the factory.

Figure 66 Software Downloading Message

****************************** Load procedure via Serial Line. ******************************

Waiting for downloading...

84 A

PPENDIX

OADING SOFTWARE THROUGH LOCAL ACCESS

C: L

In the

Figure 67

Procomm

window (Figure 67

Procomm Plus Terminal Screen

), select

Data

Send File

(Figure 68).

Figure 68

Procomm Plus Data > Send File Menu

The screen in Figure 69 appears.

Figure 69

Send File Using ASCII Screen

Select the correct file and click

Open

86 A

PPENDIX

OADING SOFTWARE THROUGH LOCAL ACCESS

C: L

While the file is downloading, the status window in Figure 70 appears:

Figure 70

Send File Status Window

The VCN AP software is downloaded to the flash memory in the VCN AP, and the messages in Figure 71

and Figure 72 appear:

Figure 71

Start saving to the FLASH! Sector passed number-12 Sector passed number-13 Sector passed number-14 Sector passed number-15 Sector passed number-16 Sector passed number-17 Sector passed number-18 Sector passed number-19 Sector passed number-20 Sector passed number-21 Sector passed number-22 Sector passed number-23 Flash erased OK! Storage2 has been erased! Application buffer address - 99e8 Last write address - 2940004 Last write data - f Last written data - f Data counter - 1 Indicator has been written! Application buffer address - 160000 Last write address - 2940008 Last write data - 0 Last written data - 0 Data counter - 393211 SW image has been saved! Application buffer address - 66d0 Last write address - 2940000 Last write data - 55aa Last written data - 55aa Data counter - 1 Signature has been written! The SW version has been saved to the FLASH! SW image is being executed!!! *****************************

Software Downloading Message

Start executing main! Watchdog initialized OK !

88 A

PPENDIX

OADING SOFTWARE THROUGH LOCAL ACCESS

C: L

Figure 72

The

Self-Test Messages

prompt appears.

After the software download, the unit starts to execute the software from the flash memory.

If, instead of the messages in Figure 71

, one of the following messages

appear, the software load failed:

Flash Error

■

SW image validation failed

■

Action: Try to load the software again. If the problem persists, replace

the VCN AP.

PIN A

ABLE

This appendix describes the pin assignments for the LMA cable, see

Figure 73

SSIGNMENTS FOR

. The cable is used in an RS-232 connection.

LMA

Connector for Local Management Te r m i n a l

Figure 73

The connector for the local management (LM) terminal emulating computer is displayed in Figure 74 female connector. Ta bl e 1 5

Figure 74

Table 15

Pin No. Assignment

Local Management Access Cable

describes the pin assignments.

DB 9-Pin Female Connector

Not used

Ground (GND)

896

LM Terminal Connector Pin Assignment

. The connector consists of a DB 9-pin

90 A

PPENDIX

D: PIN A

SSIGNMENTS FOR

LMA C

ABLE

Connector for the

LMA Port of the

VCN AP

Table 15

Pin No. Assignment

6 Not used

7 Not used

8 Not used

9 Not used

LM Terminal Connector Pin Assignment

The connector for the LMA port of the VCN AP is described below. The connector consists of a MiniDIN 4-pin male connector, see Figure 75

Ta b l e 1 6

Figure 75

3 1

Table 16

Pin No. Assignment

1 Tx

2 Rx

3 GND

4 GND

describes the pin assignments.

MiniDIN 4-Pin Connector Pin Numbering

LMA Port Connector Pin Assignment

Local Management Cable Wiring 91

Local Management Cable Wiring

This section describes the connection of the pins in the LM terminal connector to the pins in the VCN AP LMA port connector within the cable. Figure 76

depicts the connections in the cable. Ta b l e 1 7 lists the pin connections for the wires in the cable. The Tx and Rx directions relate to the VCN AP, not the LM terminal.

Figure 76 LM Cable Wiring

3 1

534

98 6

Table 17 LM Cable Connections

MiniDIN Pin No.

1 2

2 3

3 5

4 5

DB-9 Pin No.

Assignment

GND

92 A

PPENDIX

D: PIN A

SSIGNMENTS FOR

LMA C

ABLE

ERMINAL

This appendix describes the terminal emulation settings for Procomm Plus. Procomm Plus is presented here as an example of a terminal emulation program; you can use another program with similar settings.

MULATION

ETTINGS

Defining the Terminal Emulation Settings

To define the terminal emulation settings:

Start the Procomm Plus terminal emulator through one of the procedures

below:

■ Double-click the Procomm Plus shortcut if it appears on the PC

Desktop.

■ Select Start > Programs > Procomm Plus.

The Procomm Plus Terminal screen in Figure 77

appears.

94 A

PPENDIX

ERMINAL EMULATION SETTINGS

E: T

Figure 77

Procomm Plus Terminal Screen

Configuration Bar

Terminal type

Establishing Terminal Settings

Using the

Configuration Bar

Data Code PC Communication

Port

Bits per Second

ASCII parameters

Terminal settings can be established in one of two ways:

Using the Configuration Bar

■

Using the Menu Bar

■

To establish terminal settings using the configuration bar:

From the Configuration Bar, establish the settings listed in Ta bl e 1 8

Table 18

No From Left Function Settings

Procomm Plus Settings

1 Type of Terminal ANSI BBS

Establishing Terminal Settings 95

Table 18 Procomm Plus Settings (continued)

No From Left Function Settings

2 3

4 5

If necessary, click the appropriate button to display a list of all possible

Data Code ASCII

PC serial communication port

Bits per second 115200

ASCII parameters 8-N-1:

COMx

8 bits

No parity

1 stop bit

settings and select the required settings.

Using the Menu Bar

To establish terminal settings using the menu bar:

Select

Options

window as shown in Figure 78

Figure 78 Procomm Setup Window

System Options > Modem Connection

opens.

. The Setup

Select

System Tab

96 A

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ERMINAL EMULATION SETTINGS

E: T

From the Current Modem/Connection window, select

connect-ComX

Click

Modem/Connection Properties

window as shown in Figure 79

Figure 79

From the

Set the following parameters:

■ Parity

, where X represents the number of your com port.

. The

Modem/Connection Properties

opens.

Connection Properties Window

Baud rate

window, select 115200.

: None.

direct

■ Data bits

■ Stop bits

Flow control

■

: 8.

: 1.

Use hardware flow control

Use software flow control

is the default.

Set Use software flow control if your computer works better with software flow control.

Click OK.

Your terminal is now ready for local management functions and for downloading software.

ECHNICAL

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the most recent information, 3Com recommends that you access the 3Com Corporation World Wide Web site.

UPPORT

Online Technical Services

World Wide Web Site

3Com

Knowledgebase Web

Services

3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems:

■ World Wide Web Site

■ 3Com Knowledgebase Web Services

■ 3Com FTP Site

■ 3Com Bulletin Board Service

■ 3Com Facts Automated Fax Service

To access the latest networking information on the 3Com Corporation World Wide Web site, enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical documentation and software, as well as support options that range from technical education to maintenance and professional services.

This interactive tool contains technical product information compiled by 3Com expert technical engineers around the globe. Located on the World Wide Web at http://knowledgebase.3com.com 3Com customers and partners complementary, round-the-clock access to technical information on most 3Com products.

, this service gives all

98 A

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ECHNICAL SUPPORT

F: T

3Com FTP Site

3Com Bulletin Board

Service

Download drivers, patches, software, and MIBs across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week.

To connect to the 3Com FTP site, enter the following information into your FTP client:

Hostname:

■

Username:

■

Password:

■

ftp.3com.com

anonymous

You do not need a user name and password with Web browser software such as Netscape Navigator and Internet Explorer.

The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week.

Access by Analog Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you:

Country Data Rate Telephone Number

Australia Up to 14,400 bps 61 2 9955 2073

Brazil Up to 28,800 bps 55 11 5181 9666

France Up to 14,400 bps 33 1 6986 6954

Germany Up to 28,800 bps 4989 62732 188

Hong Kong Up to 14,400 bps 852 2537 5601

Italy Up to 14,400 bps 39 2 27300680

Japan Up to 14,400 bps 81 3 5977 7977

Mexico Up to 28,800 bps 52 5 520 7835

P.R. of China Up to 14,400 bps 86 10 684 92351

Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840

U.K. Up to 28,800 bps 44 1442 438278

U.S.A. Up to 53,333 bps 1 847 262 6000

Support from Your Network Supplier 99

Access by Digital Modem

ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 64 Kbps. To access the 3Com BBS using ISDN, call the following number:

1 847 262 6000

3Com Facts

Automated Fax

Service

Support from Your Network Supplier

The 3Com Facts automated fax service provides technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.

Call 3Com Facts using your Touch-Tone telephone:

1 408 727 7021

If you require additional assistance, contact your network supplier. Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■ Product model name, part number, and serial number

■ A list of system hardware and software, including revision levels

■ Diagnostic error messages

■ Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network supplier, 3Com offers technical telephone support services. To find out more about your support options, call the 3Com technical telephone support phone number at the location nearest you.

100 A

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ECHNICAL SUPPORT

F: T

When you contact 3Com for assistance, have the following information ready:

Product model name, part number, and serial number

■

A list of system hardware and software, including revision levels

■

Diagnostic error messages

■

Details about recent configuration changes, if applicable

■

Here is a list of worldwide technical telephone support numbers:

Country Telephone Number Country Telephone Number

Asia, Pacific Rim

Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Philippines

Europe

From anywhere in Europe, call:

Europe, South Africa, and Middle East

From the following countries, you may use the toll-free numbers:

Austria Belgium Denmark Finland France Germany Hungary Ireland Israel Italy

Latin America

Argentina Brazil Chile Colombia

North America

1 800 678 515 800 933 486 +61 2 9937 5085 001 800 61 009 0031 61 6439 1800 801 777 0800 446 398 +61 2 9937 5085 1235 61 266 2602

+31 (0)30 6029900 phone +31 (0)30 6029999 fax

0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 00800 12813 1800 553117 1800 9453794 1678 79489

AT&T +800 666 5065 0800 13 3266 1230 020 0645 98012 2127

1 800 NET 3Com (1 800 638 3266)

Enterprise Customers: 1 800 876-3266

P.R. of China

Singapore S. Korea

From anywhere in S. Korea:

From Seoul: Taiwan, R.O.C. Thailand

Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U.K.

Mexico Peru Puerto Rico Venezuela

10800 61 00137 or 021 6350 1590 800 6161 463

00798 611 2230 (0)2 3455 6455 0080 611 261 001 800 611 2000

0800 0227788 800 11376 00800 3111206 0800 831416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197

01 800 CARE (01 800 2273) AT&T +800 666 5065 800 666 5065 AT&T +800 666 5065

3Com DSA-3CV1001-02 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Conventions

Related Documentation

Year 2000 Compliance

Visitor and Community Network Major Features and Benefits

Features

Benefits

Visitor and Community Network Applications

VCN Access Point Features

Operational Controls

Safety Precautions

Précautions de sécurité concernant le VCN Access Point

Prerequisites for Installation

Installing the VCN Access Point

Operating the VCN Access Point

Making a Voice Call

Using the Management Te r m i n a l

Connecting the PC Terminal Emulator

VCN Access Point Menus

Login

Access Point Main Menu

AP Version

Management Menu

The Ethernet Menu

The HDLC Menu

Reset All Counters

Reset the Board

VDSL Menu

AP Configuration Menu

Remote Software Download

Overview

Requirements

Procedure

Power-on Self Test (POST)

Using Front Panel LEDs to Solve Problems

Using a PC Terminal Emulator to Solve Problems

HDLC Traffic Counts

Error Messages

Connector for Local Management Te r m i n a l

Local Management Cable Wiring

Defining the Terminal Emulation Settings

Establishing Terminal Settings

Using the Configuration Bar

Using the Menu Bar

Online Technical Services

World Wide Web Site

■ 3Com Knowledgebase Web Services

3Com FTP Site

Support from Your Network Supplier

Support from 3Com