3COM 5210 User Manual

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CommWorks 5210 IP Telephony Manager

User Guide Release 2.3 Part Number 10044879

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CommWorks 5210 IP Telephony Manager

User Guide Release 2.3 Part Number 10044879

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Copyright © 2001, 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.

3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. 3Com may make improvements or changes in the product(s) and/or the program(s) described in this documentation at any time.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software described herein are provided to you subject to the following:

United States Government Legend: All technical data and computer software is commercial in nature and developed solely at private expense. Software is delivered as Commercial Computer Software as defined in DFARS 252.227-7014 (June

1995) or as a commercial item as defined in FAR 2.101(a) and as such is provided with only such rights as are provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights only as provided in DFAR

252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable. You agree not to remove or deface any portion of any legend provided on any licensed program or documentation contained in, or delivered to you in conjunction with, this User Guide.

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Other brand and product names may be registered trademarks or trademarks of their respective holders.

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CONTENTS

ABOUT THIS GUIDE

Finding Information ............................................................................................................xiii

Conventions.......................................................................................................................xiv

Related Documentation ......................................................................................................xiv

Contacting CommWorks .................................................................................................... xv

1 INSTALLATION

Overview............................................................................................................................17

Management Workstation..................................................................................................18

Prerequisites.......................................................................................................................18

Before You Begin................................................................................................................19

Removing Previous Versions................................................................................................20

Option 1 .......................................................................................................................20

Option 2 .......................................................................................................................20

Installing IP Telephony Manager..........................................................................................20

Setting PATH and LD_LIBRARY_PATH.............................................................................21

Starting IP Telephony Manager ...........................................................................................22

Connecting to Entities ........................................................................................................22

Determining Gatekeeper and Media Gateway Connectivity ...........................................23

Integrating with HP OpenView ...........................................................................................24

Fixing Incorrect Maps ....................................................................................................24

Removing HP OpenView Integration..............................................................................25

Erasing IP Telephony Manager .......................................................................................25

Verifying the Installation................................................................................................25

Linking CommWorks Objects..............................................................................................26

2 CONFIGURATION

Management Station Configuration ...................................................................................27

Component Configuration .................................................................................................28

Launching the Configuration Tool .................................................................................28

Synchronizing Network Time ..............................................................................................28

Setting the Time Zone...................................................................................................28

Recording the NTP IP Addresses.....................................................................................28

Selecting Local NTP Servers ......................................................................................28

Selecting Public NTP Servers .....................................................................................29

Setting the NTP Parameters ...........................................................................................29

Setting the NTP Parameters for the HiPer NMC ........................................................29

Setting the NTP Parameters for the Other Entities.....................................................30

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Auto Response .................................................................................................................. 31

AutoResponse Configuration........................................................................................31

Setting Authorized Stations................................................................................................ 32

Defining a Range of IP Addresses for Authorized Access .................................................... 34

Threshold Monitoring Configuration .................................................................................. 34

Adding a Threshold Parameter........................................................................................... 37

Editing a Threshold Parameter............................................................................................ 40

Threshold Traps............................................................................................................. 42

Saving and Restoring Configurations.................................................................................. 43

Saving a Chassis Configuration to NVRAM.................................................................... 43

Restoring a Chassis Configuration from NVRAM ........................................................... 44

Component Save to NVRAM......................................................................................... 45

NMC Save Chassis to NVRAM.......................................................................................46

Saving Configurations to the CFM ................................................................................ 46

Restoring a Configuration from CFM ............................................................................ 47

3 NAVIGATING AND USING THE SYSTEM

Accessing IP Telephony Manager Window.......................................................................... 49

File Menu........................................................................................................................... 52

Open Submenu ............................................................................................................ 52

Chassis Save All Submenu............................................................................................. 52

Save Chassis NVRAM Submenu .................................................................................... 53

Restore Chassis NVRAM Submenu ................................................................................ 53

Save CFM Submenu...................................................................................................... 53

Restore CFM Submenu ................................................................................................. 53

Import SDL Files Submenu ............................................................................................ 53

Exit Submenu ............................................................................................................... 53

View Menu........................................................................................................................ 54

Other Side Submenu.....................................................................................................54

LED Poll Info Submenu.................................................................................................. 54

Show Toolbar Submenu ................................................................................................ 54

Configuration Menu .......................................................................................................... 56

Programmed Settings Submenu.................................................................................... 56

Action/Commands Submenu ........................................................................................ 59

Software Download Submenu ...................................................................................... 60

Inventory Submenu....................................................................................................... 60

AutoResponse Submenu............................................................................................... 61

Fault Menu ........................................................................................................................63

Trap Settings Submenu ................................................................................................. 63

Trap Destination Submenu............................................................................................ 64

Performance Menu ............................................................................................................ 64

Performance Monitor Submenu .................................................................................... 64

Security Menu.................................................................................................................... 65

Community Names Submenu ....................................................................................... 66

Authorized Stations Submenu....................................................................................... 66

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4 MAINTENANCE

Upgrading Software ...........................................................................................................69

Software Upgrade Methods ..........................................................................................70

Upgrading the Software ................................................................................................71

Command Tool...................................................................................................................73

Launching the Command Tool.......................................................................................73

Card-Level vs. Channel-Level Commands.......................................................................73

Command Window.......................................................................................................73

Restarting Other Entities .....................................................................................................75

Restarting after Parameter Changes ..............................................................................76

Setting Manual Switchovers ...............................................................................................77

Changing the SNMP Community Strings ............................................................................78

Clearing Authorized Access Lists.........................................................................................80

Displaying Inventory Information ........................................................................................81

A ERROR MESSAGES

Overview............................................................................................................................83

Invocation Errors ................................................................................................................84

Command Line Target Selection ....................................................................................84

Chassis Restore .............................................................................................................85

Chassis Save..................................................................................................................85

Command Tool .............................................................................................................86

Configuration Tool ........................................................................................................86

Software Download ......................................................................................................87

Test Tool........................................................................................................................88

IP Telephony Manager Console......................................................................................89

Tone Send/Receive.........................................................................................................89

Trap Destination............................................................................................................89

Execution Errors .................................................................................................................90

All Applications .............................................................................................................90

Chassis Restore .............................................................................................................92

Chassis Save..................................................................................................................93

Command Tool .............................................................................................................93

Configuration Tool ........................................................................................................94

Test Tool........................................................................................................................95

IP Telephony Manager Console......................................................................................96

Tone send/receive ..........................................................................................................96

Trap Destination............................................................................................................97

Software Download ......................................................................................................98

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B COMMAND LINE INTERFACE

General Syntax................................................................................................................. 101

IP Telephony Manager Console ........................................................................................ 104

Configuration .................................................................................................................. 105

Actions/Commands.......................................................................................................... 109

Query Current Command Status (-q)........................................................................... 109

Set Trap Destination......................................................................................................... 110

To Add a Trap Destination Entry (-a) ............................................................................ 110

To Modify a Trap Destination Entry (-m) ...................................................................... 110

To Delete a Trap Destination Entry (-d) ........................................................................ 110

SNMP Commands............................................................................................................ 111

Setting SNMP Community Strings............................................................................... 111

Monitoring SNMP Parameters ..................................................................................... 111

Tone Test ......................................................................................................................... 114

Send Tone Test (-S)...................................................................................................... 114

Receive Tone Test (-R).................................................................................................. 115

Modem Tests ................................................................................................................... 115

Query Current Test Status ........................................................................................... 115

Test Type (-T)............................................................................................................... 115

Duration (-s) ............................................................................................................... 115

Device Save and Restore .................................................................................................. 116

Save Configuration ..................................................................................................... 116

Restore Configuration................................................................................................. 116

Software Download .........................................................................................................117

Upgrade File Identification .......................................................................................... 117

Filename Prefixes ........................................................................................................ 118

Software Download Progress Messages ...................................................................... 118

Feature Enable................................................................................................................. 119

Inventory ......................................................................................................................... 120

Authorized Station Tool.................................................................................................... 121

CLI Parameters (-q, -a, -m, -d)..................................................................................... 122

AutoResponse ................................................................................................................. 123

Chassis Level Events and Responses ............................................................................ 123

Slot Level Events and Responses.................................................................................. 124

Modem Channel Level Events and Responses.............................................................. 124

C GLOSSARY

INDEX

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LIST OF TABLES

Table 1 Content Description............................................................................................ xiii

Table 2 Notice Icon Description....................................................................................... xiv

Table 3 Text Convention Descriptions.............................................................................. xiv

Table 4 Management Software ....................................................................................... 18

Table 5 Hardware Prerequisites ....................................................................................... 18

Table 6 Software Prerequisites ........................................................................................ 19

Table 7 Files added to HP OpenView Windows Directories .............................................. 27

Table 8 Threshold Monitor Configuration Fields .............................................................. 36

Table 9 Upgrade Option Comparison.............................................................................. 71

Table 10 Zip File Contents................................................................................................. 71

Table 11 Sample Breakdown of SDL and NAC Filenames................................................. 117

Table 12 Filename Prefixes .............................................................................................. 118

Table 13 Software Download Progress Message Descriptions.......................................... 118

Table 14 CLI Parameter Descriptions ............................................................................... 122

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LIST OF FIGURES

Figure 1 Performance Window ........................................................................................23

Figure 2 Media Gateway Network Time Protocol Window ............................................... 29

Figure 3 Server Network Time Protocol Window ..............................................................30

Figure 4 AutoResponse Window ......................................................................................31

Figure 5 Authorized Stations Window ..............................................................................32

Figure 6 Authorized Stations Add Window ......................................................................33

Figure 7 Authorized Station Completion Window ............................................................33

Figure 8 Selecting an Entity Window ................................................................................34

Figure 9 Parameter Group Selection Window ...................................................................35

Figure 10 Configuring Thresholds Window ........................................................................35

Figure 11 Selecting an Entity Window ................................................................................38

Figure 12 Parameter Group Selection Window ...................................................................38

Figure 13 Configuring Thresholds Window ........................................................................39

Figure 14 Adding Threshold Parameters Window ...............................................................40

Figure 15 Selecting an Entity Window ................................................................................40

Figure 16 Parameter Group Selection Window ...................................................................41

Figure 17 Configuring Thresholds Window ........................................................................41

Figure 18 Editing Threshold Parameters Window ...............................................................42

Figure 19 Save Chassis NVRAM Dialog Box ........................................................................44

Figure 20 Restore Chassis NVRAM Dialog Box ....................................................................45

Figure 21 Save Chassis CFM Dialog Box .............................................................................47

Figure 22 Restore Chassis CFM Dialog Box .........................................................................48

Figure 23 IP Telephony Manager Console Window ............................................................50

Figure 24 IP Telephony Manager Server Window ...............................................................51

Figure 25 File Menu ...........................................................................................................52

Figure 26 Device List Window ............................................................................................ 52

Figure 27 Software Download Window .............................................................................53

Figure 28 View Menu ........................................................................................................54

Figure 29 LED Poll Info Window .........................................................................................54

Figure 30 Icon View Window ............................................................................................. 55

Figure 31 Configuration Menu ..........................................................................................56

Figure 32 EdgeServer Pro Card Parameter Group Window .................................................57

Figure 33 Example of HiPer DSP Modem Identification Configuration Table .......................58

Figure 34 Command Tool Window ....................................................................................59

Figure 35 Inventory Window ..............................................................................................60

Figure 36 Inventory Print Menu ..........................................................................................61

Figure 37 Auto Response Window .....................................................................................62

Figure 38 Fault Menu ........................................................................................................63

Figure 39 Trap Setting Window .........................................................................................63

Figure 40 Trap Destination Window ...................................................................................64

Figure 41 Performance Window ........................................................................................64

Figure 42 Performance Monitor Menu ...............................................................................65

Figure 43 Security Menu ....................................................................................................65

Figure 44 Authorized Stations Window ..............................................................................66

Figure 45 Authorized Stations Add Window ......................................................................67

Figure 46 Software Download Dialog Box ..........................................................................72

Figure 47 Software Download (Select a File) Window ........................................................72

Figure 48 Example HiPer DSP Hardware Commands ..........................................................74

Figure 49 Example HiPer DSP Software Commands ............................................................74

Figure 50 Example Media Gateway Command Status Color Codes ....................................75

Figure 51 Asterisks Parameter Example .............................................................................. 76

Figure 52 Community Name Drop-Down ...........................................................................78

Figure 53 Community Name Dialog Window .....................................................................78

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Figure 54 Community String Warning Message .................................................................79

Figure 55 Device Details Dialog Box ...................................................................................79

Figure 56 Inventory Window ..............................................................................................81

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ABOUT THIS GUIDE

About This Guide contains an overview of the IP Telephony Manager User Guide, describes where to find specific information, lists conventions and related documentation, and explains how to contact CommWorks Corporation.

This guide describes how to install, configure, and operate IP Telephony Manager, as well as how to use it to troubleshoot and maintain components of the CommWorks IP Telephony Platform. Its primary audience is operations personnel.

CommWorks issues release notes with some products—visit our website at http://totalservice.commworks.com. If the information in the release notes differs from the information in this guide, use the information in the release notes.

Finding Information The following table lists the location of specific information.

Tab le 1 Content Description

If you are looking for Go to

System overview Chapter 1 Hardware and software requirements Chapter 1 Software installation procedures Chapter 1 Configuration information using IP Telephony Manager Chapter 2 Performance monitoring instructions Chapter 2 Console window menu description Chapter 3 Firmware upgrade procedures and general maintenance information Chapter 4 Error messages Appendix A IP Telephony Manager commands from the UNIX command line Appendix B Glossary Appendix C

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xiv ABOUT THIS GUIDE

Conventions The following tables list conventions in this guide.

Tab le 2 Notice Icon Description

Icon Notice Type Description

Information Note Information that contains

Caution Information to alert you to

Warning Information to alert you to

ESD Information to alert you to

important features or instructions.

potential damage to a program, system, or device.

potential personal injury or fatality. May also alert you to potential electrical hazard.

take proper grounding precautions before handling a product.

Contacting CommWorks

For information about Customer Service, including support, training, code releases and updates, contracts, and documentation, visit our website at http://totalservice.commworks.com.

Refer to the Documentation CD-ROM for information about product warranty.

Before contacting CommWorks Technical Support, have this information available:

■ Contract number

■ Problem description

■ Symptoms

■ Known causes

■ CommWorks products

■ Software and hardware versions

■ Serial numbers

■ Trouble clearing attempts

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INSTALLATION

This chapter contains an overview of IP Telephony Manager and installation procedures for UNIX.

This chapter contains the following topics:

■ Overview

■ Management Workstation

■ Prerequisites

■ Before You Begin

■ Removing Previous Versions

■ Installing IP Telephony Manager

■ Starting IP Telephony Manager

■ Connecting to Entities

■ Integrating with HP OpenView

■ Linking CommWorks Objects

Overview IP Telephony Manager, previously known as Total Control Manager is a

software application that runs on a UNIX management station. This application remotely manages CommWorks Network Application Cards (NACs) and Network Interface Cards (NICs) through a Network Management Card (NMC) installed on the CommWorks 5210 IP Telephony Platform.

Two protocols govern these management functions: Simple Network Management Protocol (SNMP) between the NMC and the management station, and a proprietary CommWorks protocol between the NMC and the managed cards.

IP Telephony Manager communicates with the NMC through SNMP rules. Because the other NACs in the hub do not use SNMP agent software, the NMC acts as a proxy agent between these cards and the management station.

Standard SNMP traps can be enabled to send a trap message (or event notification) to one or more management stations. The management stations use these traps to create logs, trigger alarms, and initiate actions.

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18 CHAPTER 1: INSTALLATION

The management station uses Management Information Bases (MIBs), defined for each card in the hub, to issue commands to the NMC. The NMC executes the commands and obtains the results using a proprietary CommWorks protocol. The NMC uses SNMP to send these results to the management station.

The NMC communicates with each installed card using a proprietary Management Bus Protocol (MBP). The NMC provides configuration management for each NAC in the hub and can set each parameter for a NAC to a specific value. The NMC also configures parameters to predetermined values when a NAC is installed in the hub. To help manage the configuration, the NMC can query the current value of parameters for each NAC and download software for upgrades.

Management Workstation

You can use HP OpenView or the CommWorks 5000 Network and Service Management System to monitor the status of all elements of the CommWorks platform and to act as an alarm server.

Use IP Telephony Manager to configure and monitor all the components of the

CommWork’s platform, such as configuring operational parameters, upgrading software, and backing up and restoring configurations.

Table 4 lists the additional management software for your workstation.

Tab le 4 Management Software

Software Package Operating System Function

Network management application, such as HP OpenView

CommWorks 5000 SUN Solaris Network monitoring and bulk operations

HP-UX SUN Solaris

General network monitoring and alarm services

Prerequisites Table 5 lists the hardware requirements needed to achieve the best

performance from IP Telephony Manager.

Tab le 5 Hardware Prerequisites

Operating System Hardware

SUN Platform SPARC 20 Workstation, or more recent offering from SUN

64 MB of RAM (minimum) 1 GB Hard Disk Space (Space must be available on one partition.

Swap space is recommended to be at or above 200 MB.) CD-ROM Drive Color Monitor Ethernet Interface

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Before You Begin 19

Tab le 5 Hardware Prerequisites (continued)

Operating System Hardware

HP Platform HP 712/100 or higher Model 712 Workstation

64 MB RAM (minimum) 1 GB Hard Disk Space (Space must be available on one partition.

Swap space is recommended to be at or above 200 MB.) CD-ROM Drive Color Monitor Ethernet Interface

Table 6 lists the software requirements needed to achieve the best performance from IP Telephony Manager.

Tab le 6 Software Prerequisites

Operating System Software

SUN Platform Solaris 2.6, or 2.7 with X11R6

Java Runtime Environment by Sun (shipped with Solaris 7) Motif Runtime Kit (SUNWmfrun Package) HP OpenView Windows (OVW) Network Node Manager 6.1

(optional) HTML Browser (Netscape etc.)

HP Platform HP-UX 10.20 or higher

HP OpenView Windows Network Node Manager 6.1 (optional)

HTML Browser (Netscape etc.) Java Runtime Environment by Sun

If you are installing HP OpenView for the first time, temporarily disable autodiscovery. Do not allow OpenView to discover the devices on your network automatically. This eases integration with IP Telephony Manager. You can enable autodiscovery after you install IP Telephony Manager.

Before You Begin Before installing IP Telephony Manager on your system:

■ Read the readme file (located at /cdrom/cdrom0/tcm/tcm_sol). It contains IP

Telephony Manager installation notes.

■ If you are integrating IP Telephony Manager with HP OpenView Network

Node Manager, install and start HP OpenView.

■ Remove any previous versions of IP Telephony Manager.

This chapter assumes you are running the Korn shell. For installation instructions for the C or Bourne shells, refer to the readme file.

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If you are using HP OpenView, you must install it before you install IP Telephony Manager. If not, HP OpenView does not integrate correctly. Make sure IP Telephony Manager and HP OpenView are installed on the same system. Remember to disable HP OpenView autodiscovery before you do a first time install/integration of IP Telephony Manager with HP OpenView.

Removing Previous Versions

Option 1 To remove a previous version of IP Telephony Manager without erasing your

Option 2 To completely remove a previous version of IP Telephony Manager, including all

When you remove IP Telephony Manager, you can either save your existing configuration, data, and log files (retaining chassis IP addresses and configuration information) or erase these files when you remove IP Telephony Manager.

CommWorks recommends that you save the existing configuration, data, and log files - (Option 1).

existing IP Telephony Manager database files:

1 Typ e cd $TCMHOME. 2 Typ e ./Remove.

IP Telephony Manager database files:

1 Typ e cd $TCMHOME. 2 Typ e ./Remove -c.

Installing IP Telephony Manager

To install IP Telephony Manager:

1 Move to the drive and directory that contains the installation files. 2 Create a directory for the software installation. 3 Set the TCMHOME variable to point to that directory. 4 Log in to the UNIX workstation as root. 5 Insert the CommWorks CD. 6 Mount the cdrom drive if necessary. 7 Typ e: cd <working directory> (for example, cd /cdrom/cdrom0/tcm/tcm_sol).

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Installing IP Telephony Manager 21

8 From the command line prompt, type the following commands and press

Return after each:

TCMHOME=<installation directory> (for example, /opt/tcm)

export TCMHOME

mkdir -p $TCMHOME

cd cdrom/cdrom0/tcm_sol (for HP, tcm_ux)

./install

A message appears:

The script will make adjustments, only as needed, to system files in /etc/imit.d, the crontab, /etc/services, and /usr/lib/x11.

If TCM is later removed, these adjustments will be undone to restore the original state.

Setting PATH and

LD_LIBRARY_PATH

Do you wish to continue [y/n]

9 Typ e y, and then press Return.

The installation proceeds, listing files as they are installed. The following message appears to indicate the installation has completed successfully:

TCM installation is complete

You can now enable HP Overview autodiscovery on your system.

Before you can start IP Telephony Manager, you must add $TCMHOME to the PATH statement and indicate the location of the IP Telephony Manager library files as follows:

From the command line prompt, type the following commands and press Return after each:

PATH=$PATH:$TCMHOME/bin

export PATH

LD_LIBRARY_PATH=$LD_LIBRARY_PATH:$TCMHOME/lib

export LD_LIBRARY_PATH

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Starting IP Telephony Manager

After you complete the installation and modify the path statement, you can start IP Telephony Manager.

To start the IP Telephony Manager, from the command line prompt, type one of these commands:

# xtcmvfpd

# xtcmvfpd <target chassis IP address>

The first command causes a list of the chassis components to display. You can then select the component that you want to start. The second command specifies the IP address of the component that you want started.

The IP Telephony Manager graphical user interface (GUI) opens a virtual display of the target chassis. If the virtual display does not appear, set and export the paths according to the instructions in this chapter.

For a complete description of the menus on the GUI, refer to Chapter 3

Navigating and Using the System

Connecting to Entities

CommWorks IP Telephony Manager lets you configure and monitor any CommWorks IP Telephony entity (for example the Media Gateway, Gatekeeper, Accounting Server, Billing Support Server.) on your system. To connect to the individual entities:

1 Start IP Telephony Manager. 2 Click File, and click Open, and then click New from the IP Telephony Manger

Console window.

3 Enter the name and IP address of the entity. 4 Verify that the community strings are as follows:

■ Read-only is public (case sensitive)

■ Read/write is private (case sensitive)

To modify these default settings, refer to Chapter 4, topic: Changing the SNMP

Community Strings.

5 Click OK.

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Connecting to Entities 23

To view the entity after the it is connected using IP Telephony Manager:

1 Start IP Telephony Manager. 2 Click File and then click Open from the IP Telephony Manger Console

window.

3 Select the entity from the list. 4 Click OK.

The entity appears in graphical form. When selected, the entity is blue; when deselected, the entity is black.

Determining

Gatekeeper and Media

Gateway Connectivity

To test Gatekeeper to Media Gateway connectivity, use the following procedure.

1 Using IP Telephony Manager Console window, select the edge server card. 2 On the menu bar, select Performance and then Performance Monitor.

The Select Entity window appears.

3 Select the entity 3Com Gateway and then click OK.

The Performance window appears.

Figure 1 Performance Window

4 Select Gatekeepers from the Functional Group. 5 Select Current Gatekeeper IP address and click Add. Click OK.

A real time table appears and displays the selected Gateway and the Gatekeeper to which it is registered. The IP address of the Gatekeeper to which it is registered also appears.

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Integrating with HP OpenView

The IP Telephony Manager installation script installs OpenView integration files to the appropriate OpenView Network Node Manager subdirectories.

OpenView integration occurs as part of the IP Telephony Manager installation, when the OpenView environmental variables are set beforehand. To integrate IP Telephony Manager with OpenView manually, follow the procedure below.

1 Set the OpenView environmental variables.

# cd /opt/OV/bin

# . ./ov.envvars.sh

2 Test the environmental variables.

# cd $OV_BIN

# pwd

Solaris responds as follows:

/opt/OV/bin

3 Change to the directory that contains the integration files.

# cd $TCMHOME/ovw

4 Install the integration files.

# ./Install

You can run the $TCMHOME/ovw/Install script at any time. You do not need to run $TCMHOME/ovw/Remove before running $TCMHOME/ovw/Install again.

HP OpenView integrates the IP Telephony Manager icons; this lets you access IP Telephony Manager from HP OpenView.

Fixing Incorrect Maps If you populate CommWorks devices in OpenView before you installed IP

Telephony Manager, IP Telephony Manager integration does not change the component type from a non-CommWorks type to a CommWorks chassis type. You cannot do this automatically in HP OpenView. For best results, delete and rediscover the CommWorks devices.

You can also use the OpenView ovtopofix -r -o <object id> command. CommWorks object IDs 1.3.6.1.4.1.429.2.1 through 1.3.6.1.4.1.429.2.9 must each be individually specified.

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Integrating with HP OpenView 25

If CommWorks devices were populated in OpenView before IP Telephony Manager was installed, the network map will not display the CommWorks bitmaps correctly after IP Telephony Manager integration. This occurs even if the CommWorks menu options are not enabled and the isUSREntNetHub capability is not set to True. For best results, delete and rediscover the CommWorks devices.

Removing HP

OpenView Integration

Erasing IP Telephony

Manager

Verifying the

Installation

To remove OpenView integration:

1 Login as root. 2 Type the following:

cd $TCMHOME/ovw

./Remove -r

While all CommWorks files are removed from HP OpenView, no changes are made to the runtime databases. One of the primary purposes of removal is to prepare for a new installation.

To erase IP Telephony Manager from HP OpenView, replace the current maps with new ones. You can also delete and rediscover all the CommWorks devices from each map.

Start IP Telephony Manager with the following commands:

> TCMHOME=<installation directory>

> export TCMHOME

> PATH=$PATH:$TCMHOME/bin

> export PATH

> ./xtcmvfpd <TCH IP_Address/HostName>

IP Telephony Manager opens.

For a complete description of the menus on the GUI, refer to Chapter 3

Navigating and Using the System

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Linking CommWorks Objects

If you choose to install HP OpenView, you must install it before IP Telephony Manager. This lets you start IP Telephony Manager directly from HP OpenView.

To link CommWorks objects in HP OpenView to IP Telephony Manager, use the following procedure.

1 Typ e:

#cd $OV_BIN

#./ovstart

#./ovw

2 Go to the chassis to be linked, and then click on it. 3 Right click and select Symbol Properties from the pop-up menu. 4 Under Behavior, click Execute. 5 Under Application Action, click USRRobotics: USRVFPD. 6 Click Target Objects, click Add, and then click OK. 7 Click OK on the window that appears. 8 Double-click the object with the chassis IP address.

The chassis graphical user interface appears.

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CONFIGURATION

This chapter describes how to configure CommWorks IP Telephony Manager.

This chapter contains the following topics:

■ Management Station Configuration

■ Component Configuration

■ Synchronizing Network Time

■ Auto Response

■ Setting Authorized Stations

■ Defining a Range of IP Addresses for Authorized Access

■ Threshold Monitoring Configuration

Management Station Configuration

■ Saving and Restoring Configurations

Refer to Chapter 3 for a complete description of the IP Telephony Manager menus.

Unless otherwise specified, this document uses the generic term edge server to refer to either the edge server card or the EdgeServer Pro card.

You should not need to configure your management station after installing IP Telephony Manager for UNIX. IP Telephony Manager adds the following files to locations as set up in $OV_BIN/ov.envvars.sh:

Tab le 7 Files added to HP OpenView Windows Directories

Category File location

Field definitions $OV_FIELDS/C/usr_fields Application registration $OV_REGISTRATION/C/USRobotics CommWorks-specific

symbols CommWorks icon bitmaps $OV_BITMAPS/C/connector/usr.* (various) CommWorks MIB $OV_SNMP_MIBS/Vendor/USRobotics/usr-mib OID-to-symbol mappings appended to $OV_CONF/C/oid_to_sym

$OV_SYMBOLS/C/Connector/USR* (various)

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Component Configuration

The IP Telephony Manager Console window is used to select target components whenever you are performing configuration, sending commands, or upgrading components through software download.

Launching the

Configuration Tool

There are two ways to launch the Configuration Tool:

■ From the IP Telephony Manager Console, select a target from the IP

Telephony Manager Console window, and then from the Configuration menu, select Programmed Settings.

■ From the UNIX command line, type xtcmconf followed by the IP address or

hostname of the target device and the target slots and channels (refer to

Synchronizing Network Time

Appendix B Command Line Interface

You must synchronize the system time of each component in the network accurate tracking of the IP telephony traffic. To achieve system

for more details).

synchronization, set each Gatekeeper, SIP Proxy Server, and Back-end Server to Greenwich Mean Time (GMT) and use the Network Time Protocol (NTP) on all system components.

Setting the Time Zone For each Gatekeeper, SIP Proxy Server, and Back-end Server in the IP telephony

network, set the time zone to GMT.

Recording the NTP IP

Addresses

1 From the Windows desktop, click Start, then Settings, and then click Control

Panel.

2 Double-click Date/Time.

The Date/Time Properties window appears.

3 Click Time Zone. 4 From the drop-down list, select [GMT] Greenwich Mean Time: Dublin,

Edinburgh, Lisbon, London.

5 Click OK.

NTP uses a primary and a secondary NTP time server for system time. You can use the IP addresses of NTP time servers that are local to your network, or you can use public NTP time servers. The IP addresses of public NTP time servers are available on the internet. Use the following procedure to record a primary and secondary NTP time server address.

Selecting Local NTP Servers

If your local network includes local NTP time servers, record the IP address of the primary NTP time server and the secondary NTP time server.

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Synchronizing Network Time 29

Selecting Public NTP Servers

1 From any computer with internet access, access the following website:

http://www.eecis.udel.edu/~mills/ntp/clock1.htm

2 From the website, record the IP addresses for two separate active servers. One

is used as the primary NTP server, and the other is used as the secondary NTP server. We recommend choosing NTP server locations that are as close to the Media Gateway chassis as possible.

Setting the NTP

Parameters

Use NTP to synchronize the time across the network. The NTP parameters must be set for the HiPer NMC card in each Media Gateway chassis, the Gatekeepers, SIP Proxy Servers, and the Back-end Servers.

All Media Gateway chassis components are automatically synchronized through the controlling HiPer NMC after it is configured for NTP.

Setting the NTP Parameters for the HiPer NMC

For the HiPer NMC card in each Media Gateway chassis, do the following:

1 Using IP Telephony Manager, open the Media Gateway chassis. 2 Select the HiPer NMC card. 3 Click Configuration, then Programmed Settings from the IP Telephony

Manager Console window.

4 Select Network Time Protocol from the Parameter Group drop-down list.

The Network Time Protocol windows appears.

Figure 2 Media Gateway Network Time Protocol Window

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30 CHAPTER 2: CONFIGURATION

5 Enter the Primary and Secondary NTP IP Addresses (refer to Recording the NTP

IP Addresses).

6 Set the Operational Mode to Unicast. 7 Click Set.

Setting the NTP Parameters for the Other Entities

For each Gatekeeper, SIP Proxy Server, and Back-end Server:

1 Using IP Telephony Manager, open the targeted server. 2 Select the server icon. 3 Select Configuration, then Programmed Settings from the IP Telephony

Manager Console window.

4 Select 3Com SNMP Agent from the Select Entity drop-down list. 5 Click OK. 6 Select Network Time Protocol.

A window similar to the following appears:

Figure 3 Server Network Time Protocol Window

7 Enter the Primary and Secondary NT IP addresses (refer to Recording the NTP IP

Addresses).

8 Set the Operational Mode to Unicast. 9 Click Set.

10 Click Exit.

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Auto Response 31

Auto Response AutoResponse lets network managers define a set of actions (auto response

script) to be taken automatically when a specified event occurs in the chassis. The event may be specific to a particular module (NAC or NMC) in a given slot of the chassis, or specific to a particular entity (such as a single modem channel).

IP Telephony Manager provides a convenient graphical user interface (GUI) for the Network Manager to configure automatic responses to a specified event. It is available on the AutoResponse drop-down menu from the Configure menu.

IP Telephony Manager does not need to be running when an event occurs for the NMC to invoke the appropriate response, because these responses are programmed into the NMC.

When there are thresholds for an event, they must be programmed through the Configuration Tool. For example, the Connection Time Limit Expired event requires that you specify the Connection Time Limit threshold.

AutoResponse

Configuration

To define the automatic responses:

1 Click one or a group of slot(s)/channel(s) on the IP Telephony Manager console

window.

2 On the Main Menu bar, click Configuration, and then click AutoResponse.

■ If you selected the edge server card, click OK on the Select Entity window.

The AutoResponse window appears.

■ If you selected the HiPer DSP card, select where you want the auto response

to be set, either the card or template level and click OK.

■ The AutoResponse window appears.

Figure 4 AutoResponse Window

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32 CHAPTER 2: CONFIGURATION

3 Select the event from the Event drop-down list. 4 Select what you want the system to do when the selected event occurs from

the Available Responses list and click Add. The response is added to the Responses Configured list box.

5 Click OK.

The response scripts are loaded.

Responses can only be added one at a time. Some responses may require additional information (for example, Delay N. Seconds). For responses that require additional input (a descriptor), the AutoResponse Parameters window displays.

Setting Authorized Stations

The chassis Network Management Card (NMC) contains an authorized access list that lets you limit management capability to specific management stations on your network. After you have created entries in the authorized access list, only those management stations can send SNMP requests to that device.

To set up an authorized access list:

1 Open a console window for the device whose authorized access list you want

to change.

2 From the Security menu, select Authorized Stations.

The Authorized Stations window appears.

Figure 5 Authorized Stations Window

3 From the Authorized Stations Add window, click Add.

The Authorized Stations Add dialog box appears.

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Setting Authorized Stations 33

Figure 6 Authorized Stations Add Window

4 In the Add dialog box, enter the IP address for the workstation you are

currently working from and click OK. The Authorized Stations Completion window appears with the newly added IP

addresses listed. Figure 7 Authorized Station Completion Window

For information about setting the network mask, refer to Defining a Range of

IP Addresses for Authorized Access later in this chapter.

5 Click Add to add additional entries for other workstations you want to grant

management access.

6 Repeat these steps for each device on your network. 7 If you changed the authorized stations on the Gatekeeper, SIP Proxy Server, or

any of the Back-end Servers, you must restart the SNMP agent. Refer to

Restarting Other Entities

in Chapter 4 for more information.

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34 CHAPTER 2: CONFIGURATION

Defining a Range of IP Addresses for Authorized Access

Threshold Monitoring Configuration

You can define a range of IP addresses for authorized access by using the Network Mask field in the authorized access list.

The network mask that you type in this field masks the IP address for that entry to define a range of authorized IP addresses.

For example, a network mask of 255.255.255.255 prevents access from all IP addresses except the destination IP address. An entry with a destination IP address of 139.78.202.192 and a network mask of 255.255.0.0 grants access to all stations with IP addresses within the range of 139.78.0.0 and

139.78.255.255. An entry with the same IP address and a network mask of

255.0.0.0 grants access to all stations with an IP address beginning with 139.

Threshold monitoring provides local monitoring of any MIB object’s value and establishes threshold levels for which events can be generated. You can select which objects to monitor and designate the threshold levels. Threshold values can be provisioned independently to issue events if the actual values cross the thresholds. This is different from trap filtering which describes how to configure the frequency of the traps. This, instead, places thresholds on certain performance parameter values and issues a trap when the threshold is exceeded.

To set threshold monitoring from IP Telephony Manager:

1 Open a console window for the device where the threshold is going to be set.

(For the Media Gateway, you need to select the edge server card.)

2 From the Configuration menu, click Programmed Settings. 3 Select the 3COM SNMP SubAgent from the Select Entity window (For

Back-end Servers and the Gatekeeper, select 3Com SNMP Agent.) and click OK.

Figure 8 Selecting an Entity Window

4 From the Parameter Group Selection window, select Threshold Monitor

Configuration.

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Threshold Monitoring Configuration 35

Figure 9 Parameter Group Selection Window

The Threshold Monitor Configuration window appears.

Figure 10 Configuring Thresholds Window

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36 CHAPTER 2: CONFIGURATION

The following table contains the fields and the values of the Configuring Threshold window.

Tab le 8

Field Name Description Possible Selections

Threshold Object Object ID which is to be monitored.

Threshold Alias Alias for the object ID. This is used

Threshold Period Frequency at which this parameter

Threshold Type Type of the collection. None

Threshold Alarm Value Threshold, which if crossed, results

Threshold Alarm Clear Value

Threshold Monitor Configuration Fields

This has 4294967294 at the end if an object with multiple instances is to be monitored.

to differentiate the different objects being monitored. The alias is sent in the threshold trap for identifying the monitor object that has crossed the threshold or cleared the threshold

is monitored.

in a trap

Threshold, which if crossed in the reverse direction, results in a threshold clear trap

Example:

1.3.6.1.4.1.429.4.75.5.1.8.0

The alias has to be unique across all objects to be monitored.

0 sec 15 sec 30 sec 1 minute 15 minutes 30 Minute

Delta: The difference between the start and the end of the period is used.

Absolute: The actual value is used

An integer value. If you set the Threshold Type to

Absolute, a trap is sent when the current value is greater than the integer value you entered.

If you set the Threshold Type to Delta, a trap is sent when the delta of the threshold period is greater than the integer value you entered.

An integer value. If you set the Threshold Type to

Absolute, a clear trap is sent when the current value is less than the integer value you entered.

If you set the Threshold Type to Delta, a clear trap is sent when the delta of the threshold period is less than the integer value you entered.

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Adding a Threshold Parameter 37

Tab le 8 Threshold Monitor Configuration Fields (continued)

Field Name Description Possible Selections

Threshold Event Severity

Threshold Alarm State State of the threshold object. If an

Threshold Row Status Status of the threshold object. This

The severity configured will be sent in the trap.

object is not active, then it has a state of none. If an object is above threshold, then this object will show that state. If an Object has cleared the threshold, then it will show that state. If an object is not a part of the CommonAgent, the thresholdState will become invalid. If an object is not internally accessible, then it will have a state of Inaccessible.

This is a read-only column.

is a user-defined entry that is used to create rows in the table. The state rowstate can itself be only active, notReady, notInService. A rowState of notReady implies that one or more parameters of the row haven’t been set to the correct value. A row in the underCreation state can be set to active state.

None Critical Warning Informational

None Invalid Warning Critical Clear Inaccessible Information

Active CreateAndWait notInService destroy notReady createAndGo

Adding a Threshold Parameter

5 After you have set the trap thresholds on the Gatekeeper, SIP Proxy Server, or

any of the Back-end Servers, you must restart the SNMP agent. Refer to

Restarting Other Entities

in Chapter 4 for more information.

To add a parameter to monitor:

1 Open a console window for the device where the threshold parameter is going

to be added. (For the Media Gateway, you need to select the edge server card.)

2 From the Configuration menu, click Programmed Settings. 3 Select the 3COM SNMP SubAgent from the Select Entity window (For

Back-end Servers and the Gatekeeper, select 3Com SNMP Agent.) and click OK.

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38 CHAPTER 2: CONFIGURATION

Figure 11 Selecting an Entity Window

4 From the Parameter Group Selection window, select Threshold Monitor

Configuration.

Figure 12 Parameter Group Selection Window

The Threshold Monitor Configuration window appears.

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Figure 13 Configuring Thresholds Window

Adding a Threshold Parameter 39

5 Configure the fields in the Configuring Threshold window as needed. Refer to

Tab le 8

. Click Set.

6 Set Threshold Row Status to createAndGo. As shown in the following

figure.

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40 CHAPTER 2: CONFIGURATION

Figure 14 Adding Threshold Parameters Window

Editing a Threshold Parameter

7 Click Set. 8 If you changed the threshold parameters on the Gatekeeper, SIP Proxy Server,

or any of the Back-end Servers, you must restart the SNMP agent. Refer to

Restarting Other Entities

To edit a parameter that is being monitored:

1 Open a console window for the device where the threshold is going to be

edited. (For the Media Gateway, you need to select the edge server card.)

2 From the Configuration menu, click Programmed Settings. 3 Select the 3COM SNMP SubAgent from the Select Entity window (For

Back-end Servers and the Gatekeeper, select 3Com SNMP Agent.) and click OK.

Figure 15 Selecting an Entity Window

in Chapter 4 for more information.

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Editing a Threshold Parameter 41

4 From the Parameter Group Selection window, select Threshold Monitor

Configuration. Figure 16 Parameter Group Selection Window

The Threshold Monitor Configuration window appears.

Figure 17 Configuring Thresholds Window

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42 CHAPTER 2: CONFIGURATION

5 Set Threshold Row Status to notinsservice. 6 Change the configuration as you need, refer to Table 8

, and click Set.

7 Set the Threshold Row Status to active.

The following figure shows the Threshold Parameter drop-down list.

Figure 18 Editing Threshold Parameters Window

8 Click Set. 9 If you changed the threshold parameters on the Gatekeeper, SIP Proxy Server,

or any of the Back-end Servers, you must restart the SNMP agent. Refer to

Restarting Other Entities

in Chapter 4 for more information.

Threshold Traps IP Telephony Manager issues the following traps depending on the Threshold

event severity configured:

■ Threshold Warning

■ Threshold Critical

■ Threshold Informational

■ Threshold Warning Clear

■ Threshold Critical Clear

■ Threshold Informational Clear

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Saving and Restoring Configurations 43

Saving and Restoring Configurations

The Save configuration utility performs a discovery of the configuration of a device and saves it to a file. After it is saved to a file, the Restore configuration utility is used to restore the configuration to that device, or it can be used to apply the file to other devices with similar components.

You can initiate a device save or restore in any of the following ways:

■ From the File menu of the IP Telephony Manager Console

■ From your network management platform (HP OpenView). For information

on how to save and restore a device from your network management platform, refer to your network management User Guide.

■ From the UNIX command line. For information on saving and restoring

operations from the command line, refer to Appendix B, Command Line Interface

There are four ways to save configurations:

■ Saving a Chassis Configuration to NVRAM—The Media Gateway

configuration can be saved to a file on the network.

■ Component Save to NVRAM—Most components contain their own

nonvolatile read access memory (NVRAM). The Media Gateway’s current configuration can be saved to its NVRAM and later retrieved through a direct command or by resetting the component.

Saving a Chassis

Configuration to

NVRAM

■ NMC Save Chassis to NVRAM—An entire device’s configuration can be

saved to the NMC NVRAM.

■ Saving Chassis Configurations from CFM—This feature lets you save the

configurations of every component of a device to a file (for example, the configuration of all the cards and channels in a chassis, and the servers).

There are two ways to restore the configurations:

■ Restoring a Chassis Configuration from NVRAM—An entire device's

configuration can be restored from a file on the network.

■ Restoring Chassis Configurations from CFM—This feature lets you

restore the configurations of every component of a device from a file (for example, the configuration of all the cards and channels in a chassis and the servers). The device configuration can be restored to that device, or applied to other devices with similar components.

Use the following procedure to save a Media Gateway chassis configuration to NVRAM using the IP Telephony Manager.

1 From the IP Telephony Manager Console window, select File menu, and click

Save Chassis NVRAM. The Save Chassis NVRAM dialog box appears.

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44 CHAPTER 2: CONFIGURATION

Figure 19 Save Chassis NVRAM Dialog Box

Restoring a Chassis

Configuration from

NVRAM

2 Enter or select the .nvr file you are saving to and click OK.

The default directory for .nvr files is: $TCMHOME/data/nvram/.

If you are saving or restoring from the command line and you are not using the x prefix option, progress is reported as status messages on screen. For more information, refer to Appendix B, Command Line Interface.

The Chassis Save Progress window appears.

3 When the save is completed, click OK.

To restore a Media Gateway chassis configuration from NVRAM using IP Telephony Manager:

1 From the IP Telephony Manager Console window, select File menu, and click

Restore Chassis NVRAM. The Restore Chassis NVRAM dialog box appears.

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Saving and Restoring Configurations 45

Figure 20 Restore Chassis NVRAM Dialog Box

Component Save to

NVRAM

2 Enter or select the .whb file you are restoring from and click OK.

The default directory for .nvr files is: $TCMHOME/data/nvram/.

If you are saving or restoring from the command line and you are not using the x prefix option, progress is reported as status messages on screen. For more information refer to Appendix B, Command Line Interface.

The Chassis Restore Progress window appears.

3 When the restore is completed click OK.

Some device components, such as modems, store their settings in their own NVRAM and use them for power-on and reset defaults.

To save a component’s settings to NVRAM:

1 Select the component whose configuration you are saving on the IP Telephony

Manager console display.

2 Select Configuration from the IP Telephony Manager Console window. 3 Select Action/Commands from the drop-down menu. 4 Click the Card Level radio button. 5 Select Software in the Category box. 6 Select Both T1/E1 and Modem to NVRAM in the Command to Execute box.

To load a component’s NVRAM settings, issue the Restore from NVRAM command from the same command group as the Save to NVRAM command.

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46 CHAPTER 2: CONFIGURATION

Not all components support the Save to NVRAM feature. For those that support this feature, the HIPer DSP and NMC cards, you must select the right command type and group. For example, the modem software command group is available only when you select modems at the channel level, as opposed to selecting the whole card. For T1 cards, you must select the whole card and choose the software command group. Refer to Appendix C for a list of available commands for each type of IP Telephony Manager component.

NMC Save Chassis to

NVRAM

Saving Configurations

to the CFM

Use the Save Chassis to NVRAM command to save the configuration of each component in a device to the NMC’s NVRAM. You can then restore this configuration to that device by using the Restore Chassis from NVRAM command.

To execute the Save Chassis to NVRAM and Restore Chassis from NVRAM commands, follow this procedure:

1 Select the NMC card (or management module) from the IP Telephony Manager

console window.

2 Select Actions/Commands from the Configuration menu.

The Command window appears.

3 Select Save Chassis from NVRAM or Restore Chassis from NVRAM from

the Command to Execute drop-down box.

4 Click Execute, and wait for the Success result.

Use the following procedure to save the configuration of the Media Gateway chassis, Gatekeeper, SIP Proxy Server, or Back-end Server to the Configuration File Manager (CFM) using the IP Telephony Manager.

1 From the IP Telephony Manager Console window, select File menu, and click

Save CFM. The Save CFM dialog box appears.

2 When the save is completed, click OK.

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Saving and Restoring Configurations 47

Figure 21 Save Chassis CFM Dialog Box

3 Enter or select the .cfm file you are saving to and click OK.

Restoring a

Configuration from

CFM

The default directory for .nvr files is: $TCMHOME/data/nvram/.

If you are saving or restoring from the command line and you are not using the x prefix option, progress is reported as status messages on screen. For more information refer, to Appendix B, Command Line Interface.

The Chassis Save Progress window appears.

4 When the save is completed, click OK.

Use the following procedure to restore the configuration of the Media Gateway chassis, Gatekeeper, SIP Proxy Server, or Back-end Server to the Configuration File Manager (CFM) using the IP Telephony Manager.

1 From the IP Telephony Manager Console window, select File menu, and click

Restore CFM. The Restore CFM dialog box appears.

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48 CHAPTER 2: CONFIGURATION

Figure 22 Restore Chassis CFM Dialog Box

2 Enter or select the .cfm file you are restoring from and click OK.

The default directory for .cfm files is: opt/tcm/data/cfm/tch.

The Chassis Restore Progress window appears.

3 When the save is completed, click OK. 4 Restart the SIP Proxy server to ensure that the Back-end server addresses from

the restore are used. Refer to the CommWorks 4220 SIP Proxy Server Guide for more information on restarting the SIP Proxy server.

Page 49

NAVIGATING AND USING THE SYSTEM

This chapter describes the menus in the IP Telephony Manager. The function of the menus can vary depending on the component, if that is the case, then you are referred to that individual component’s user manual.

This chapter contains the following topics:

■ Accessing IP Telephony Manager Window

■ File Menu

■ View Menu

■ Configuration Menu

■ Fault Menu

■ Performance Menu

Accessing IP Telephony Manager Window

■ Security Menu

As an example, the descriptions in this section pertain to the CommWorks IP Telephony Media Gateway. The server menus are similar to the windows described here.

There are two main menus in the IP Telephony Manager. One is for the Media Gateway chassis and the other one is for the Back-end Server(s), Gatekeeper, or SIP Proxy Server.

To access the either main menu, from the command line prompt, type one of these commands:

# xtcmvfpd

# xtcmvfpd <target chassis IP address>

The first command lists the chassis components. You then select the component that you want to start. The second command, you specify the IP address of the component that you want to start.

If the Media Gateway was specified: The IP Telephony Manager Console window appears.

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50 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

Figure 23 IP Telephony Manager Console Window

The IP Telephony Manager Console window contains a graphical representation of the Total Control chassis. The view can be changed by the View menu to see the front or back of the chassis. Select the area of the chassis on the IP Telephony Manager Console window on which you want the function to be performed, then select the function from the main menu bar.

In general:

■ Click on LEDs to select individual channels or entities, or the area just

outside the LEDs to select the whole card. For Network Interface Cards (NICs), click the connectors.

■ The card’s identity appears to the left of the IP Telephony Manager Console

window.

■ To select more than one channel or entity at a time, hold down the Shift

key.

■ You can select only one type of card at a time (for example, you can select

two HiPer DSP Modem cards, but not a HiPer DSP card and some other type of modem card).

■ To select all the same type of channels or components in a card, use the All

Like Devices setting in the Select drop-down box at the upper right corner of the IP Telephony Manager Console window.

If a Gatekeeper, SIP Proxy Server, or a Back-end Server was selected:

The IP Telephony Manager Server window appears.

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Accessing IP Telephony Manager Window 51

Figure 24 IP Telephony Manager Server Window

To perform a function on the Gatekeeper, SIP Proxy Server, or Back-end Server, click on the server icon and simply choose the command from the main menu.

The remainder of this section describes the functions located on the main menu.

As you can see, the Chassis Console window and the Server windows contain the same menu items. For ease of reference, the IP Telephony Manager Console windows are used as examples. It is noted when a drop-down submenu is for the IP Telephony Manager Chassis Console only.

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52 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

File Menu The file menu is used to open devices on the system, save and restore

configurations, and to import Software download files.

Figure 25 shows an example of the File menu from the Media Gateway.

Figure 25 File Menu

Open Submenu The Open submenu displays the Device List window. It lets you to access other

devices on your VoIP system.

Figure 26 Device List Window

Chassis Save All

Submenu

The Chassis Save All submenu saves to entire chassis’ configuration to NVRAM (IP Telephony Manager Chassis Console only).

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File Menu 53

Save Chassis NVRAM

Submenu

The Save Chassis NVRAM submenu saves the Media Gateway chassis configuration to a specific file on NVRAM. Refer to Chapter 2 for more information on saving the chassis to NVRAM (IP Telephony Manager Chassis Console only).

Restore Chassis NVRAM

Submenu

The Restore Chassis NVRAM submenu restores the Media Gateway chassis configuration from a specified file. You can also use this submenu to configure another chassis by using the configuration saved on this file. Refer to Chapter 2 for more information about restoring the Media Gateway chassis configuration (IP Telephony Manager Chassis Console only).

Save CFM Submenu The Save CFM Submenu saves the chassis or server configuration to a specified

Configuration File Management (CFM) file. Refer to Chapter 2 for more information about saving the Media Gateway chassis or the server from a CFM file.

Restore CFM Submenu The Restore CFM submenu restores the chassis or server configuration by using

a specified CFM file. Refer to Chapter 2 for more information on restoring the Media Gateway chassis or the server from a CFM file.

Import SDL Files

Submenu

The Import SDL Files submenu copies the Software Download (SDL) files to a specified directory. Refer to Chapter 4 for more information on upgrading your system using the Software Download menu (IP Telephony Manager Chassis Console only).

Figure 27 Software Download Window

Exit Submenu The Exit submenu closes the current IP Telephony Manager session.

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54 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

View Menu The View menu lets you adjust the way IP Telephony Manager displays the

console or server window.

Figure 28 View Menu

Other Side Submenu The Other Side submenu displays the reverse side of the chassis. This guide

shows the front panel of the chassis. Figure 28 shows the back of the Media Gateway chassis (IP Telephony Manager Chassis Console only).

LED Poll Info Submenu The LED Poll Info submenu displays the status of the LED lights.

Figure 29 LED Poll Info Window

Show Toolbar Submenu The Show Toolbar submenu displays four icons.

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Figure 30 Icon View Window

View Menu 55

The first icon displays the Command Tool dialog box for the chosen entity.

The second icon displays the Configuration menus.

The third icon displays the software download dialog box for the selected entity.

The forth icon displays diagnostics information for the selected entity.

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56 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

Configuration Menu The Configuration menu is used to set the VoIP chassis to your environment

requirements.

Figure 31 Configuration Menu

Programmed Settings

Submenu

The Programmed Settings submenu displays the Configuration Tool window for the selected entity. Parameters for a given component may be divided into several groups. When you select the Configuration Tool, the Parameter Group drop-down box appears, prompting you to select a parameter group. You must select a group from the Parameter Group drop-down box to continue.

Figure 32 shows an example of the CommWorks EdgeServer Pro card Parameter Group.

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Configuration Menu 57

Figure 32 EdgeServer Pro Card Parameter Group Window

The Configuration Tool menu contains the following fields:

■ Selected targets—The name of the target to be configured from this

menu that was selected from the IP Telephony Manager chassis or server. Displays the slot and channel numbers of the selected components. For

example, S4C1-30 means that channels 1-30 of the component in slot 4 of a device has been selected. This field is read only.

■ Card-Level and Channel-Level Parameter Groups—IP Telephony

Manager components have different parameter groups depending on whether you have selected the whole component or individual channels within a component.

After selecting a parameter group, the configuration table appears, and lists the current settings for each selected component.

Refer to the individual components user guides for information on configuring these parameter groups.

Column headings display slot and channel numbers for each selected component.

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58 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

Figure 33 Example of HiPer DSP Modem Identification Configuration Table

Click on the cell with the setting you want to edit. If a value is read-only, the cursor changes to the “No” sign when placed over the cell.

If the value can be modified, an arrow appears in the value field. When you click on the field, a drop-down box appears, listing the possible values for the configuration. You can also use the Tab key to navigate through the fields.

After a value has changed in the configuration table, it turns blue (default). The new value is not changed in the component, until you click Set. After a Set is issued and the value is changed in the component, the color returns to normal.

Other fields on the Configuration Tool menu are:

■ Window Title Bar—Displays the target device IP address.

■ Get Button—Triggers the SNMP Get operation for the selected parameter

group. The Get operation updates the display with the last-saved values.

■ Set Button—Triggers the SNMP Set operation for the selected parameter

group. The Set operation writes the displayed values to the device MIB.

■ Help—Displays information about configurable parameters. Click on the

Help button. The context-sensitive help icon appears. Simply click the parameter/object for which you want additional information. The system launches your HTML browser.

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Configuration Menu 59

■ Exit—Closes the window and displays the previous window.

■ Adjusting Column Width—You can adjust the column width using the

mouse. Place the cursor over the column divisor line until it changes to a bar and arrow, then click and drag the line left or right.

Action/Commands

Submenu

The Action/Commands submenu displays the Command Tool window for the selected entity.

Figure 34 shows an example of the CommWorks EdgeServer Pro entity.

Figure 34 Command Tool Window

The Command Tool window contains the following fields and control buttons:

■ Selected Targets—Displays the card type, the slots, and channels that

receives the command.

■ Category—Some cards have different command categories. If the selected

targets have only one command category, this box is grayed out.

■ Command to Execute—Click this box to select the command you want to

execute for the selected targets.

■ Force Command—The card may be in a state where the selected

command is normally rejected (for example, a modem in dial mode). Check this box to override this lockout.

■ Command Specific Parameter—Commands for some device types

require an additional parameter to be specified when the command is issued. his parameter is not required for the Total Control chassis.

■ Issued—Indicates whether or not the command was successfully initiated.

■ Result—Indicates the results of the last executed command.

■ Comment—Displays details about failed commands.

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60 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

■ Execute—Executes the selected command for the selected targets.

■ Close—Closes the Command Tool window.

Software Download

Submenu

The Software Download submenu displays the files to be downloaded for the specified entity. You then select the files you need to be downloaded. Refer to Chapter 4 for more information.

Inventory Submenu The Inventory submenu displays the inventory information for each

component on the selected chassis (IP Telephony Manager Chassis Console only).

Figure 35 Inventory Window

The Inventory window contains the following fields:

■ Slot #—Each entry in the inventory data table is labeled by its slot number

in the chassis.

■ Description—Textual description of the displayed chassis.

■ Serial Number—Serial number of the component.

■ Product Code—Hardware product code of the component.

■ Hardware version—Hardware version of the component.

■ DRAM (KB)—Amount of dynamic RAM installed in the component.

■ Flash RAM—Amount of flash RAM installed in the component.

■ DIP Switches—A bit field value displaying DIP switch settings currently in

effect. Graphically, the displayed binary corresponds to settings as follows: DIP Switch Numbers: 16151413121110987654321 Bit Field Placeholders: 0000000000000000 Where a "1" at any of the above positions means that the corresponding

DIP switch is ON.

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Configuration Menu 61

For example, 0000000010010000 means that DIP switches 8 and 5 are ON and all others are off.

■ Software Version—Version of software currently installed in the

component's flash RAM.

You can perform the following tasks from this window:

■ Save—Saves the inventory data table to an ASCII text file.

■ Exit—Closes the inventory utility.

■ Print—Prints displayed data to a printer or file either in postscript or ASCII

format. Figure 36 shows the Inventory Print menu.

Figure 36 Inventory Print Menu

AutoResponse

Submenu

The Inventory Print menu contains the following selections:

■ Print Target—Selects whether to print to file or print to a printer.

■ Print Format—Selects whether to print in postscript format or ASCII text

format.

■ Print Command—Postscript output is piped to this command. The

TCM_PRINT_COMMAND system parameter sets the default.

The AutoResponse submenu lets you define what messages need to appear when an event occurs. Refer to Chapter 2 for more information on how to set the auto response messages (IP Telephony Manager Chassis Console only).

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62 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

Figure 37 Auto Response Window

The AutoResponse dialog box contains the following fields and buttons:

■ Selected Targets—This box shows the slot(s) or channel(s) selected in the

chassis display.

■ Event—Click this box to select an event. If you select an event that requires

a descriptor, make sure that you have programmed the descriptor.

■ Response Script Usage %—This indicator shows the percentage of

available script space you have programmed. Each response may take up a different amount of script space. Monitor this gauge to avoid programming too many responses to a single event.

■ Available Responses/Response Script—The responses available for the

event appear on the left, and the responses configured for the event appear on the right. Refer to AutoResponse Editing for information about configuring the list. When you select a response that has descriptors, a window of descriptor options appears .

■ Add—Assigns the selected response to an event.

■ Delete—Removes the selected response.

■ Delete All—Removes all the selected responses from the Responses

Configured list.

■ Get—Queries the NMC for the response script associated with the event.

■ Set—Assigns the selected response script to the event.

■ Load From—Displays the Load From Device window.

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Fault Menu 63

Fault Menu The Fault menu lets you enable/disable traps and define the trap’s destination.

Figure 38 Fault Menu

Trap Settings Submenu The Trap Setting submenu defines the traps for the specified entity. Refer to

the individual component user guide for information about setting this for your VoIP component.

Figure 39 Trap Setting Window

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64 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

Trap Destination

Submenu

The Trap Destination submenu defines and modifies where the traps are sent. Refer to the individual component user guide for information about setting this for your VoIP component.

Figure 40 Trap Destination Window

Performance Menu The Performance menu lets you define the events on your system that IP

Telephony Manager is to monitor.

Performance Monitor

Submenu

Figure 41 Performance Window

The Performance submenu lets you define the events that you want IP Telephony Manager to monitor and it then report on those events. You can also view historical information. Refer to the individual component user guide for information about setting this for your VoIP component.

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Security Menu 65

Figure 42 Performance Monitor Menu

After you click OK, a table, or graph appears showing the events you selected in real time mode.

Security Menu The Security menus lets you set the SNMP community strings and maintain the

management capabilities at the selected station.

Figure 43 Security Menu

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66 CHAPTER 3: NAVIGATING AND USING THE SYSTEM

Community Names

Submenu

Authorized Stations

Submenu

The Community Names submenu lets you set the SNMP community strings.

The IP Telephony Manager default value for SNMP community string is public for read only and private for read-write. To change the default values, you must first change the community string on the devices and then on IP Telephony Manager.

For security reasons, you cannot view the community strings through IP Telephony Manager.

For information about changing the community strings, refer to Changing the

SNMP Community Strings, in Chapter 4.

The Authorized Stations submenu lets you maintain the management and security functions for the specified station.

The chassis Network Management Card (NMC) contains an authorized access list that lets you limit management capability to certain management stations on your network. After you create entries in the authorized access list, only those management stations can send SNMP requests to that device.

For information about setting the authorizations for a station, refer to Setting

Authorized Stations, in Chapter 2.

To set up an authorized access list:

1 Open a console window for the device whose authorized access list you want

to change.

2 From the Security menu, select Authorized Stations.

The Authorized Stations window appears. Figure 44 Authorized Stations Window

The Authorized Station window contains the following buttons:

■ Add—Brings up a dialog box for entry of new authorized stations.

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Security Menu 67

■ Modify— Brings up a dialog box for changing the network mask or

comment for the selected device. (You must select an entry from the list before using this button.)

■ Delete—Deletes the selected entry.

When you click Add, the Authorized Stations Add dialog box appears.

Figure 45 Authorized Stations Add Window

The Authorized Stations Add window contains the following fields:

■ Destination IP—Displays the IP address of the authorized station.

■ Network Mask—Displays the network mask for the destination IP address

that defines a range of IP addresses for authorized stations.

■ Comment—Displays a user-entered description of the station.

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Page 69

MAINTENANCE

This chapter describes how to use IP Telephony Manager to upgrade software and perform general maintenance tasks on CommWorks IP Telephony Platform cards.

This chapter contains the following topics:

■ Upgrading Software

■ Command Tool

■ Restarting Other Entities

■ Setting Manual Switchovers

■ Changing the SNMP Community Strings

■ Clearing Authorized Access Lists

■ Displaying Inventory Information

Unless otherwise specified, this document uses the generic term edge server to refer to either the edge server card or the EdgeServer Pro card.

Upgrading Software You can upgrade the Media Gateway, Gatekeeper, SIP Proxy, and Back-end

Server software using SDL-2. IP Telephony Manager uses SDL-2 functionality to perform upgrades through SNMP and TFTP using a file structure of .dmf.

You can upgrade the software for the following entities using SDL-2:

Media Gateway:

■ CommWorks SNMP SubAgent

■ OOBMAN

■ HiPer DSP

■ Network Management Card (NMC)

Signalling Servers:

■ CommWorks SNMP SubAgent

■ Gatekeeper

■ SIP Proxy

■ OOBMAN

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70 CHAPTER 4: MAINTENANCE

Back-end Servers:

■ CommWorks SNMP SubAgent

■ OOBMan

■ Provisioning Server

■ Directory Mapping Server

■ Accounting Server

■ Billing Support Server

Remote upgrades of the above listed firmware cards are also accomplished through the use of SDL-2. SMS is no longer used for this purpose.

Software Upgrade

Methods

You can transfer and install upgrade files by any of the following methods:

■ CommWorks IP Telephony Manager—IP Telephony Manager is an

SNMP-based management program for the CommWorks platform. IP Telephony Manager provides tools to transfer files to one or more components simultaneously over an IP network.

■ Direct Serial Connection—You can connect a serial cable, with null

modem adapter, between a computer and a serial port on a Total Control NIC, then transfer a file using any serial communications program that supports ZMODEM file transfers. Refer to the Total Control 1000 Media Gateway Guide for more information.

■ SNMP MIB Browser and TFTP Server—If the other two options are not

available, you can use an SNMP MIB browser and an TFTP Server to upgrade the firmware over an IP network.

■ SDL2 Utility—The SDL2 utility runs on Windows NT. You can use it to

upgrade the Media Gateway, SIP Proxy Server, Gatekeeper, and Back-end Servers as follows:

1 Connect a console, keyboard, and mouse to the server whose software you

want to upgrade.

2 From the console window, open the command line interface. 3 Enter:

Sdl2 [-hsv] <DMF filename>

The command line options are:

■ -h Help

■ -v Verbose (Error Messages and installation status appear on the command

line.)

■ -s Silent Mode (The setup process does not interact with the user. This is

used on headless stations.)

The SDL2 utility:

■ Creates a temporary directory.

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Upgrading Software 71

■ Extracts the CAB file from the DMF file.

■ Extracts the installation files from the CAB file.

■ Runs the setup.

Table 9 lists a comparison of the installation methods.

Tab le 9 Upgrade Option Comparison

Option Advantages Disadvantages

IP Telephony Manager

Serial Connection

MIB Browser / TFTP Server

■ Includes all necessary tools

■ Can perform remotely

■ Can upgrade more than one

card at a time

■ Minimal software requirement

(ordinary serial communications program)

■ Can perform remotely ■ Requires specialized

■ Must install IP Telephony

Manager first

■ Requires a local connection

between NIC and computer

■ Requires an unusual cable

■ Can upgrade only one card

at a time

software

■ Unfriendly user interface

Upgrading the

Software

After you have decided what method you want to install the upgrades, you are ready to upgrade your system with the current software.

If you need to reload the same version of the software on the Back-end Servers, you must uninstall the Back-end Server software first.

As an example, the procedures in this section refer to the CommWorks IP Telephony Media Gateway, specifically the HiPer DSP and HiPer NMC cards.

The software is released as two ZIP files, one for the HiPer DSP and one for the HiPer NMC.

1 Extract the DMF files using the UNIX unzip command.

The following table lists the contents of the zip file:

Table 10 Zip File Contents

Card ZIP file Contents of ZIP file Contents of EXE file

HiPer DSP hdm02xxxx.zip hd02xxxx.dmf

hr02xxxx.dmf

HiPer NMC nmcdisk3.zip hipernmc.exe hm0704xx.dmf

nmcmibs.exe several MIB files

n/a

2 Copy the DMF files to the /opt/tcm/data/sdl directory.

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72 CHAPTER 4: MAINTENANCE

If you do not have unzip capabilities on your UNIX system, you can download the freeware from the internet and install it on your system.

3 Select the component to which you want to download software. The Media

Gateway, Gatekeeper, SIP Proxy Server or select the Back-end Server.

4 If you selected a server to download to, you are prompted to select an entity. 5 From the Configuration menu, click Software Download.

IP Telephony Manager associates the files with the correct component.

Figure 46 Software Download Dialog Box

6 Click Browse.

A new window appears showing all the software files.

Figure 47 Software Download (Select a File) Window

7 Click the software version you want to send to the selected component and

click OK. This closes the window and brings you back to the Software Download

window.

8 Click OK to start the software download.

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Command Tool 73

When the software download is complete, a green box appears under the command status.

9 Click OK when finished.

Command Tool The Command Tool is used to perform hardware and software commands on a

selected component, such as busy-out, disconnect, reset, or save to NVRAM.

As an example, the procedures in this section refer to the CommWorks IP Telephony Media Gateway.

Launching the

Command Tool

Card-Level vs.

Channel-Level

Commands

To launch the Command Tool, from the IP Telephony Manager Console window:

1 Select a card from the IP Telephony Manager Console window. 2 Select Actions/Commands from the Configuration menu on the IP

Telephony Manager Console window.

3 Select the entity the command will be performed for.

You can also launch the Command Tool from:

■ The network management platform network map (either OVW Network

Node Manager or SNM): highlight the icon for a IP Telephony Manager Console device, then select Actions/Commands from the Configuration menu.

■ The UNIX command line: use the xtcmcmd command, specifying the target

device IP address or hostname and the target slots and channels. For complete syntax for the tcmcmd command, see Appendix B, Command Line Interface.

For the Media Gateway chassis, there are different command options depending on whether you select the whole card or individual channels within a card. See Appendix C for a list of commands for each type of card.

Command Window After launching the Command Tool, the Command window appears.

Figure 48 shows the hardware commands that can be executed for the HiPer DSP card.

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74 CHAPTER 4: MAINTENANCE

Figure 48 Example HiPer DSP Hardware Commands

Figure 49 shows the software commands that can be executed for the HiPer DSP card.

Figure 49 Example HiPer DSP Software Commands

1 Select the type of command you want to perform from the Command to

Execute or Category drop-down boxes.

2 Click Execute at the bottom of the window. 3 After executing the command, compare the results with the color-coded key

below the status box.

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Restarting Other Entities 75

Figure 50 Example Media Gateway Command Status Color Codes

Restarting Other Entities

You can restart the Gatekeepers, Back-end Servers, and SIP Proxy Servers gracefully or by a hard restart. A graceful restart closes all open applications on the server, closes the operating system, and then restarts the computer, just as if you restarted the computer from the Windows Start menu. A hard restart closes the applications, processes, and operating system all at once, just as if you removed power from the computer. We DO NOT recommend executing a hard restart.

To restart the Gatekeeper, Back-end Servers, and SIP Proxy Server:

1 Using IP Telephony Manager, open the Media Gateway chassis. 2 Click File, and then click Open. 3 Select the entity you are configuring from the Device List. 4 Click OK. 5 Select the entity icon. 6 From the IP Telephony Manager Console window, select Configuration, then

Actions/Commands.

7 When prompted to select an entity, click Windows NT/OS in the list box, and

then click OK.

8 From the Command to execute menu, select Graceful restart

(recommended) or Hard restart.

9 Click Execute and wait for a successful completion of the command.

10 Click Close.

IP Telephony Manager displays the entity as yellow until the operation completes. After the restart process is complete, the entity icon appears normal.

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76 CHAPTER 4: MAINTENANCE

The entity has been successfully restarted.

Restarting after

Parameter Changes

There are various parameters located under the Configuration menu that can be set to meet your requirements. The parameters that are prefixed with an asterisks (*) require that the entity be restarted when changes are made to the parameter.

The following figure displays some of the parameters with the asterisks (*).

Figure 51 Asterisks Parameter Example

If changes are made to any parameter with an asterisk, the entity selected will need to be restarted for the new values to be recognized.

If you need to restart the Gateway, you need to restart the edge server Plugin Manager Service (EPMS). To restart the EPMS, you can either restart the 3Com Gateway on IP Telephony Manager or stop and start the EPMS service from the service applet on the Windows NT machine. Refer to the Total Control 1000 Media Gateway Guide for more information.

If you need to restart the Gatekeeper, you can either restart 3Com Gatekeeper on IP Telephony Manager, or stop and start 3Com VoIP Gatekeeper service applet on Windows NT machine. Refer to the CommWorks 4200 Gatekeeper

Guide for more information.

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Setting Manual Switchovers 77

For the Back-end Servers:

■ Accounting Server—restart 3Com Accounting service on IP Telephony

Manager, or stop and start 3Com VoIP Accounting Data service applet on the Windows NT machine.

■ Directory Mapping Server—restart 3Com Directory service on IP Telephony

Manager, or stop and start 3Com VoIP Directory Data service applet on the Windows NT machine.

■ Provisioning Server—restart MS web server on IP Telephony Manager, or

stop and start World Wide Web Publishing service applet on the Windows NT machine.

Setting Manual Switchovers

You can force the Gatekeeper to manually switch-over to another Accounting, Directory Mapping, or Authentication Server.

To set the manual switchover:

1 Using IP Telephony Manager, open the Media Gateway chassis. 2 Click File, and then click Open. 3 Select the Gatekeeper you are configuring from the Device List. If the

Gatekeeper is not listed, see Connecting to Entities

in Chapter 1.

4 Click OK. 5 Select the server graphic. 6 Click Actions/Commands from the Configuration menu. 7 When prompted to select an entity, click 3Com Gatekeeper in the list box,

and then click OK. The Command Tool dialog box appears.

8 Click Switchover Commands in the Category drop-down list. 9 From the Command to Execute drop-down list select Switch Accounting,

Switch Directory, or Switch Authentication.

10 Enter the IP address of the new server in the Command Specific Parameter

field.

11 Click Execute and wait for a successful completion of the command.

The server switch-over has been set.

12 Repeat steps 10 through 12 for each server type to manually switchover. 13 Click Close.

A real time table appears and displays the selected Media Gateway and the Gatekeeper to which it is registered. The IP address is of the Gatekeeper to which it is registered is also displayed.

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78 CHAPTER 4: MAINTENANCE

Changing the SNMP Community Strings

The IP Telephony Manager default value for SNMP community string is public for read only and private for read-write. To change the default values you must first change the community string on the devices and then on IP Telephony Manager.

For security reasons, you cannot view the community strings through IP Telephony Manager.

To change the SNMP community strings on the devices, from the IP Telephony Manager main window:

1 Select Community Name from the Security menu.

Figure 52 Community Name Drop-Down

The Community Name dialog window appears.

Figure 53 Community Name Dialog Window

2 Enter the community string in the Community Name field. 3 Click Set.

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Changing the SNMP Community Strings 79

A warning message appears verifying that you are about to change the community string and that this change will impact any user who tries to connect to the IP Telephony Manager chassis.

Figure 54 Community String Warning Message

After you make this change, the current active IP Telephony Manager session, will not be able to modify, or read (depending on how you have reset the community strings) the current opened chassis until you specify the same community strings for IP Telephony Manager.

You have changed the SNMP community strings on the devices. The next steps changes the community string for the IP Telephony Manager. There are two methods available, either through IP Telephony Manager or through the Command Line interface.

To change the IP Telephony Manager community string through IP Telephony Manager:

1 Select File and then Open on the IP Telephony Manager Console window. 2 Select the targeted device from the list. 3 Click Details. 4 The Device Details dialog box appears.

Figure 55 Device Details Dialog Box

5 Enter the new SNMP community string.

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80 CHAPTER 4: MAINTENANCE

6 Click OK. 7 If you changed the 3Com SNMP Community Strings on the Gatekeeper, SIP

Proxy Server, or any of the Back-end Servers, you must restart the SNMP agent. Refer to Restarting Other Entities

for more information.

To change the IP Telephony Manager community string through the command line enter:

xtcmvfpd <target chassis IP address> [-c readcomm][-C writecomm]

where:

■ readcomm—read only community string

■ writecomm—read/write community string

If you changed the 3Com SNMP Community Strings on the Gatekeeper, SIP Proxy Server, or any of the Back-end Servers, you must restart the SNMP agent. Refer to Restarting Other Entities

for more information.

Clearing Authorized Access Lists

For more information about this command, refer to Appendix B, Command

Line Interface.

If your management station is listed in the authorized access list:

1 Open a console window for the device whose authorized access list you want

to clear.

2 From that console window, click Security, then Authorized Stations. 3 Click the IP address to be cleared from the authorized access list, and then click

Delete. Repeat this step for each entry until you have deleted all entries.

4 If you changed the authorized access list on the Gatekeeper, SIP Proxy Server,

or any of the Back-end Servers, you must restart the SNMP agent. Refer to

Restarting Other Entities

for more information.

If your management station is NOT an authorized station and you need to clear the access list to gain management capability for a device, you must use the User Interface on the back of the NMC. Refer to the operator’s guide or installation manual for that device for instructions on how to use the User Interface.

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Displaying Inventory Information 81

Displaying Inventory Information

The IP Telephony Manager can display the installed components on your VoIP system; such as the serial numbers, hardware and software version, DIP switch settings, and memory for each card.

To display inventory information from the IP Telephony Manager Console window, click Configuration menu, and then select Inventory.

The Inventory window appears with the information.

Figure 56 Inventory Window

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Page 83

ERROR MESSAGES

Overview Error messages are divided into two types:

■ Invocation Errors—result from missing or invalid use of command syntax,

and are reported immediately to stderr. They include:

■ Command Line Target Selection

■ Chassis Restore

■ Chassis Save

■ Command Tool

■ Configuration Tool

■ Software Download

■ Tes t To ol

■ IP Telephony Manager Console

■ Tone Send/Receive

■ Trap D estination

■ Execution Errors—result from problems occurring after an application is

successfully launched. They include:

■ All Applications

■ Chassis Restore

■ Chassis Save

■ Command Tool

■ Configuration Tool

■ Tes t To ol

■ IP Telephony Manager Console

■ Tone send/receive

■ Trap D estination

■ Software Download

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84 APPENDIX : ERROR MESSAGES

Invocation Errors This topic describes the error messages that can occur from a command syntax

error.

The invocation errors categories listed here are:

■ Command Line Target Selection

■ Chassis Restore

■ Chassis Save

■ Command Tool

■ Configuration Tool

■ Software Download

■ Test To ol

■ IP Telephony Manager Console

■ Tone Send/Receive

■ Trap Destination

Command Line Target

Selection

The following are the Command Line Target Selection error messages and a description of what they indicate.

Range out of order <target specification>

A range is backwards (e.g., S5-3 instead of S3-5).

Slot selection is not allowed <target specification>

The application cannot be invoked at the slot level.

Channel selection is not allowed <target specification>

The application cannot be invoked at channel level (e.g., software download).

Time slot selection is not allowed <target specification>

The application cannot be invoked at time slot level. (True for all except commands.)

Slot number out of range <target specification>

A slot number refers to a slot out of range for the given type of chassis. (e.g., slot 10 in a 7-slot chassis.

Channel number out of range <target specification>

A large channel number (not valid for any IP Telephony Manager card) was specified.

Channel number out of range at slot <target specification>

A channel number refers to a channel not present on the given type of card in the selected slot.

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Channel range contains zero: <target specification>

A channel range includes 0 (e.g., S1C0-2).

Time slot range contains zero: <target specification>

A time slot range contains zero.

Expected slot-level target: <target specification>

The target specification began with a slot-level target but also has targets at some other level.

Expected time slot-level target: <target specification>

The target specification began with a time slot-level target but also has targets at some other level.

Slot <number> empty: <target specification>

There is no card in the specified slot, based on information available at the last discovery or IP Telephony Manager Console poll.

Invocation Errors 85

Unknown card in slot <number>

The card in the specified slot is unknown and the application does not allow operation against unknown cards.

Mismatched targets: slot <number>, slot <number>

The two slots contain cards that are not compatible for the present application’s purposes.

Time slot selection not applicable: <target specification>

There is no time slot-level support for the particular card for which a time slot specification was given (e.g., the card is not a T1 or ISDN card).

Chassis Restore The following are the Chassis Restore error messages and what they indicate.

No target specified

The user did not supply an IP address or host name on the command line.

Too many targets specified

The user specified more than one IP address/host name (there is more than one white space-separated word in the target list).

Chassis Save The following are the Chassis Save error messages and what they indicate.

Unknown target name or IP address format

The target does not specify a valid IP address or host name.

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86 APPENDIX : ERROR MESSAGES

Error, unexpected command line format

The user did not supply an IP address, or (Non-GUI only) did not provide a filename.

Command Tool The following are the Command Tool error messages and what they indicate.

Missing -E option

The user did not choose a command to execute using the -E option. (Non-GUI only)

Missing -G option

The user did not choose a command group using the -G option. (Non-GUI only)

Non-graphical time slot selection is not supported: <specification>

The user requested time slot selection in the non-GUI by supplying an empty time slot range (e.g., S1C1T). (Non-GUI only)

Warning: force not supported for this command

The user provided the -F option for a command that does not allow forcing. The -F option will be ignored. (Non-GUI, warning only)

Error: invalid poll interval value <value> for -p option

The poll interval value given on the command line is not a positive integer.

Error: cannot use -E and -q at the same time

The user specified both a command and a command query. This is not allowed.

Error: No target specified

The user did not supply at least an IP address or host name on the command line.

Error: Too many targets specified

The user specified more than one IP address/slot-channel combination. (There is more than one whitespace-separated word in the target list.)

Invalid target format

The target does not specify a valid IP address or host name.

Configuration Tool The following are the Configuration Tool error messages and what they

indicate.

Error: No target specified

The user did not supply at least an IP address or host name on the command line.

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Invocation Errors 87

Error: Too many targets specified

The user specified more than one IP address/slot-channel combination. (There is more than one white space-separated word in the target list.)

Invalid target name

The target does not specify a valid IP address or host name.

Software Download The following are the Software Download error messages and what they

indicate.

Error: No target specified

The user did not supply at least an IP address or host name on the command line.

Error: Invalid target format

The target does not specify a valid IP address or host name.

Selected Targets do not match each other

Fatal error. Multiple NACs were selected for software download, but one or more of the selected NACs is not the same card type. Only the first mismatch is displayed.

All selected slots are empty

extension is not ’NAC’

For tcmsdl, an error message is displayed on the screen or output to the log file, and then the utility automatically terminates. For xtcmsdl, clicking on the OK button of the dialog box terminates the utility.

Fatal error. Selected slots do not contain a card.

Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if the specified SDL file does not have the correct extension (*.nac).

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88 APPENDIX : ERROR MESSAGES

Extension is not ’sdl

No default NAC file

No default SDL file

’Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if the specified SDL file does not have the correct extension (*.sdl).

Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if the SDL file was selected, but the NAC file was not.

Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if the NAC file was selected, but the SDL file was not.

<filename> does not match card type <type>

Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if the SDL file and the NAC file apply to different card types.

Test Tool The following are the Test Tool error messages and what they indicate.

Error: invalid Loop Back Duration value <value> for -s option

The loopback duration given on the command line is not a positive integer.

Error: cannot use -T and -q at the same time

The user specified both a test and a test query. This is not allowed.

Error: No target specified

The user did not supply at least an IP address or host name on the command line.

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Error: Too many targets specified

The user specified more than one IP address/slot-channel combination. (There is more than one white space-separated word in the target list.)

Invalid target format

The target does not specify a valid IP address or host name.

Missing -T option

The user did not choose a test to execute using the -T option. (Non-GUI only)

<target>: Non-Modem Test operation

Reported in the test tool final summary when a command or other non-modem test result is in the target’s result table. (Non-GUI, warning only)

Program exit during execution

The command or test program was terminated (e.g., by a signal) while a command or test was in progress. (Warning only)

Invocation Errors 89

IP Telephony Manager

Console

Error: Too many targets specified

The following are the IP Telephony Manager Console error message and what it indicates.

The user specified more than one IP address/host name. (There is more than one white space-separated word in the target list.)

Tone Send/Receive The following are the Tone Send/Receive error messages and what they

indicate.

Error: Invalid amplitude value <value>

The amplitude level given on the command line is out of range.

Error: invalid poll interval value <value>

The poll interval value given on the command line is not a positive integer.

Error: invalid test length value <value>

The test duration value given on the command line is not a positive integer

Error: No target specified

The user did not supply an IP address or host name on the command line.

Invalid target specification: <specification>

The target does not specify a valid IP address or host name.

Trap Destination The following are the Trap Destination error messages and what they indicate.

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90 APPENDIX : ERROR MESSAGES

Error: insufficient arguments

A "-a", "-m", or "-d" directive ended unexpectedly.

Error: no target supplied

The user did not supply an IP address or host name on the command line.

Error: invalid target format

The target is not a valid IP address or host name, or contains slot/channel specifications.

Warning: at most 256 trap commands accepted.

The user specified more than 256 "-a", "-m", or "-d" directives. The remaining directives will be ignored.

Unexpected argument: <argument>

A directive other than "-a", "-m", or "-d" was seen on the command line.

Warning: trap directives on GUI command line are ignored.

The user provided "-a", "-m", or "-d" directives to the GUI (xtcmtrap).

Execution Errors This section describes all error messages that can occur as after an application

is successfully launched.

The execution errors categories listed here are:

■ All Applications

■ Chassis Restore

■ Chassis Save

■ Command Tool

■ Configuration Tool

■ Test To ol

■ IP Telephony Manager Console

■ Tone send/receive

■ Trap Destination

■ Software Download

All Applications The following are the Execution error messages for all applications and what

they indicate.

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Execution Errors 91

Error constructing target specification...hostname no longer valid?

The user was prompted for target slot/channels using the chassis selection dialog. After targets were selected, the construction of a target failed, probably because an IP host name could not be found in the hosts database even though the host name was valid at program initialization. (The host database has probably been changed or is no longer accessible.)

Target not responding because NMC is in a software download state. Please wait until software download is completed.

The NMC is being actively downloaded, or a download was initiated and not finished. It will not respond to SNMP requests until download is completed.

NMC in software download state!

The NMC is being actively downloaded, or a download was initiated and not finished. It will not respond to SNMP requests until download is completed.

SNMP Get: <error>

An error occurred while IP Telephony Manager was issuing an SNMP operation: either a timeout or an SNMP protocol error. If it is a protocol error, the SNMP variable information in the error response can be seen in the IP Telephony Manager log (e.g., syslog).

SNMP Get-Next: <error>

SNMP Set: <error>

Cannot find device files for NMC version <version>!

IP Telephony Manager is communicating with an NMC version too recent for it. Contact CommWorks sales personnel for a newer version of IP Telephony Manager.

This device is not a IP Telephony Chassis. Exiting.

IP Telephony Manager was launched against an SNMP device that was not an Enterprise Network Hub or Modem Pool.

Missing or invalid card.dat file!

IP Telephony Manager has a corrupt device configuration schema, or other internal error.

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92 APPENDIX : ERROR MESSAGES

Missing or invalid device.dat file!

IP Telephony Manager has a corrupt device configuration schema, or other internal error.

Missing or invalid software.dat file!

IP Telephony Manager has a corrupt device configuration schema, or other internal error.

IP Telephony Manager Discovery error: <specific error>

An error occurred in attempting to launch IP Telephony Manager against a chassis (e.g., the discovery process timed out or had some other error).

Invalid host name: <name>

IP Telephony Manager was launched against a host name not in the hosts database.

Target Selection Error

The user was prompted for target slot/channels using the chassis selection dialog. After targets were selected, an internal error occurred.

Chassis Restore The following are the Chassis Restore error messages and what they indicate.

Configuration parse error: <specific error>

The chassis configuration file being restored is invalid and the restore will not occur. (Nonfatal configuration parse warnings are also produced.)

File is not a Chassis Configuration File

The user specified a file that does not begin with the CommWorks chassis configuration file header.

Can’t access <filename>

The user specified a file that does not exist or is not readable.

<filename> is a directory.

The user specified a file that is a directory. Only plain text files may be restored.

There is no matching configuration to restore

The chassis configuration file being restored contains no parameters to be restored, or those sections which actually match working target slots (if any) contain no parameters.

Restore was unsuccessful

At least one of the slots being restored experienced an SNMP error or other serious failure. ("Bad cards" that are skipped by the restore are not counted in this evaluation.)

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Execution Errors 93

The selected configuration file was saved from a chassis of a different size. Continue?

Select either Yes or No.

.whb file does not match chassis size

Fatal error unless -F (force mismatch) is specified.

The selected configuration file is from a chassis with a different card configuration. Continue?

Select either Yes or No.

Chassis Save The following are the Chassis Save error messages and what they indicate.

<file> already used by another process

Another program is currently saving to the specified file.

error opening <file>

<file> is on a remote machine.

link to that machine is no longer active

A remote mount of the file is not working.

unable to lock <file>

The lock mechanism that prevents two users from writing the same file is in deadlock (due to a system error or unusual race condition).

There is no matching configuration to save

No working, known cards in the chassis contain any configurable parameters to be saved.

Command Tool The following are the Command Tool error messages and what they indicate.

An unrecoverable error has occurred.

An SNMP error or other problem prevented the cycle of commands from being issued to all target devices. The user may retry the command if desired (GUI); fatal in non-GUI. Detailed error information may be available in the IP Telephony Manager log.

Unrecoverable error

Error in time slot specification

The user was prompted for target time slots; after selection, an internal error occurred. (GUI only)

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94 APPENDIX : ERROR MESSAGES

There are no commands for this type of device.

The device configuration files do not list any commands for the target device.

Invalid group name: <name>

The device configuration files do not list <name> as a valid group.

Invalid command: <name>

The device configuration files do not list <name> as a valid command within the current group.

Slot <number> T1/PRI query: <specific error>

An error occurred in trying to verify or solicit a time slot range specified against a T1 or ISDN card.

Invalid time slot range for card: <specification>

The user specified a time slot range which includes time slot numbers not valid for the given type of card.

Command Specific Parameter exceeds maximum length of <length>

The user entered a command parameter that was too long (GUI only). The command will not be executed.

Slot <number>: graphical selection of time slots in this card is not supported.

IP Telephony Manager is not able to present a selection dialog for the given card. (The card type is not supported by this particular version of IP Telephony Manager.)

<target>: Non-command operation

Reported in the command tool final summary when a modem test or other non-command result is in the target’s result table. (Non-GUI, warning only.)

Cancel Execution and exit program?

Issued in a "Yes/No" dialog when user quits from window frame while command/test is in progress. (GUI, warning only)

Program exit during execution

The command or test program was terminated (e.g., by a signal) while a command or test was in progress. (Non-GUI, warning only)

Configuration Tool The following are the Configuration Tool error messages and what they

indicate.

This device is not the same type as target(s).

The "load from" source does not match the target devices whose new values are to be loaded.

Page 95

Cannot load between channel and card levels

The "load from" source is at channel level while the target devices are at card level, or vice versa.

Missing device configuration file

There is no configuration schema file for the target devices.

There are no configurable parameters for this type of card

The target slot or channel has no configurable parameters.

Modification(s) in current group will be overwritten. Proceed with update?

Issued in a "Yes/No" dialog when the user selects "get" in a group that has un-set modifications. (Warning only)

Modification(s) in all groups will be overwritten. Proceed with loading?

Issued in a "Yes/No" dialog when the user selects "load from" and there are groups that have un-set modifications. (Warning only)

Execution Errors 95

Test Tool The following are the Test Tool error messages and what they indicate.

No defined tests to execute

The device configuration files do not list any tests for the target device.

Invalid Test: <string>

The specified test is not in the list of valid tests.

Selected device is not a modem

Test Tool may be invoked only against modems.

No "Software Commands" found

The Test Tool could not locate the list of tests within the "Software Commands" group of the device configuration file. This indicates a probable internal error or corrupt device configuration schema.

An unrecoverable error has occurred.

An SNMP error or other problem prevented the cycle of tests from being issued to all target devices. The user may retry the test if desired. Detailed error information may be available in the IP Telephony Manager log.

Unrecoverable error

<target>: Non-Modem Test operation

Reported in the test tool final summary when a command or other non-modem test result is in the target’s result table. (Non-GUI, warning only)

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96 APPENDIX : ERROR MESSAGES

Cancel Execution and exit program?

Issued in a "Yes/No" dialog when user quits from window frame while command/test is in progress. (GUI, warning only)

Program exit during execution

The command or test program was terminated (e.g., by a signal) while a command or test was in progress. (Non-GUI, warning only)

IP Telephony Manager

Console

There are other IP Telephony Manager console(s) viewing this chassis from your system. (This is not a problem as long as you are coordinating your usage with other users.)

The following are the IP Telephony Manager Console error messages and what they indicate.

A IP Telephony Manager Console has already been opened on the current system against the given chassis. That console is performing chassis polling and providing chassis internal status to all IP Telephony Manager applications at the time they are launched. The IP Telephony Manager Console reporting this message will poll chassis status independently of the first console, but will not provide chassis status information to other IP Telephony Manager applications. (Warning only)

Could not acquire ownership of chassis status file. Launched processes will perform their own discovery.

This usually means that the user launching the IP Telephony Manager Console does not have write ownership of the chassis status information file for this chassis. This can occur if a user such as root opens a IP Telephony Manager Console and exits it, and other users then launch IP Telephony Manager Console. (The file can be manually removed in this case; it resides in /tmp/vfpd.<ip-hex> where <ip-hex is the hexadecimal representation of the IP address.) (Warning only)

Internal error acquiring chassis status file. Launched processes may perform their own discovery.

An unknown error occurred in trying to update the chassis status information file for this chassis. (The IP Telephony Manager log may provide more information.) (Warning only)

<command>: exec failed: <reason>

IP Telephony Manager Console experienced an error when trying to launch a IP Telephony Manager application. This is printed on the controlling terminal of the IP Telephony Manager console (the terminal from which IP Telephony Manager console or its parent was launched).

Tone send/receive The following are the Tone send/receive error messages and what they

indicate.

Invalid slot number: <number>

The target slot is not a NAC slot number.

Page 97

Selected device is not a modem

The target slot is not a modem.

Channel number out of range: <number>

The target channel number is invalid for the particular type of card.

No DS0 assigned to modem. Test aborted.

The modem does not have a time slot assignment and tone test is therefore impossible.

Extra targets, only the first will be used

The user selected more than one modem when invoking a tone test. The first specified modem will be used, and the others ignored. (Warning only)

Extra command argument after target: <string>

Unused information was seen at the end of the command line and will be ignored. (Warning only)

Execution Errors 97

Receive ignores frequency/amplitude command arguments

Receive Tone was invoked with frequency/amplitude arguments, which will be ignored. (Warning only)

Test in progress. Stop it before exiting?

Issued in a "Yes/No" dialog when user quits from window frame while a tone test is in progress. (GUI, warning only)

Trap Destination The following are the Trap Destination error messages and what they indicate.

Invalid IP address: <ip-addr>

The IP address entered is not a valid dot-notation IP address or host name in the host database.

You must enter an IP Address!

When adding a trap destination, the user entered a blank IP address/host name. (GUI only)

String ’invalid’ may not be used

The community string ’invalid’ is a reserved value and is not allowed to be entered as data. (GUI only)

Community string too long. Truncate?

Issued in an "OK/Cancel" dialog when a community string and/or comment is entered that is too long. (GUI, warning only)

Comment too long. Truncate?

Issued in an "OK/Cancel" dialog when a community string and/or comment is entered that is too long. (GUI, warning only)

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98 APPENDIX : ERROR MESSAGES

Community string and Comment too long. Truncate?

Issued in an "OK/Cancel" dialog when a community string and/or comment is entered that is too long. (GUI, warning only)

Trap query overrides -a/-m/-d

The user specified both -q (query) and -a/-m/-d (table manipulation) arguments; only -q will be used. (Non-GUI, warning only)

Nothing to do

No trap destination-modifying arguments were given on the command line. (Non-GUI, warning only)

Community string longer than <number> chars: <string>

The specified string exceeded the size limit for community strings. (Non-GUI, warning only)

Comment longer than <number> chars: <string>

The specified string exceeded the size limit for community strings. (Non-GUI, warning only)

String ’invalid’ may not be used

The community string ’invalid’ is a reserved value and is not allowed to be entered as data. (Non-GUI, warning only)

Software Download The following are the Software Download error messages and what they

indicate.

IP Telephony Manager Discovery Error: Device not responding

Fatal error. The Software Download utility was unable to discover some or all of the cards in the chassis.

For tcmsdl, an error message is displayed on the screen or output to the log file, and then the utility automatically terminates. For xtcmsdl, clicking OK of the dialog box terminates the utility.

Target is not responding because its NMC is in the software download state\loading NAC file\. Please load target when NMC download is completed.

Fatal error. The Software Download utility was unable to discover the chassis objects because the NMC was in a Software Download state-either erasing Flash ROM or loading the NAC file.

For tcmsdl, an error message is displayed on the screen or output to the log file, and then the utility automatically terminates. For xtcmsdl, clicking OK of the dialog box terminates the utility.

Page 99

<filename> does not exist

Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if you selected a filename that does not exist.

No Default SDL File for Card Type <type>

Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if there are no SDL/NAC files for the selected card type in the default /$TCMHOME/data/sdl directory.

<filename> is corrupt

Execution Errors 99

<filename> has a corrupt header marker

<filename> has wrong software type

<filename> has a crc error

Fatal Error (tcmsdl). Nonfatal error (xtcmsdl). This error occurs if the internal header or the SDL or NAC file is incorrect.

For tcmsdl, an error message is displayed on the screen or output to the log file, and then the utility terminates. For xtcmsdl, click OK to bring up the Select Files dialog box and select an uncorrupted SDL or NAC file. If one is not available, you will have to acquire an uncorrupted version from the CommWorks BBS or Internet FTP site.

Devices are not ready yet. This could be due to a previously aborted SDL followed by a premature new SDL. Please try waiting a few minutes or invoking a hardware reset on the affected cards.

Fatal error. This error occurs if the target card is communicating with the Software Download utility, but is unable to accept a software download.

For tcmsdl, an error message is displayed on the screen or output to the log file, and then the utility automatically terminates. For xtcmsdl, clicking OK of the dialog box terminates the utility.

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100 APPENDIX : ERROR MESSAGES

SNMP Set Failed

SNMP Get Failed

Erase ROM time out

Fatal error. This error occurs if the target card is communicating with the Software Download utility, but does not respond correctly to a SNMP Set command. The exact SNMP error is displayed.

For tcmsdl, an error message is displayed on the screen or output to the log file, and then the utility automatically terminates. For xtcmsdl, clicking the OK button of the dialog box terminates the utility.

Fatal error. This error occurs if the target card did not respond to an SNMP Get request. The exact error is also displayed.

Fatal error. This error occurs if the target card’s Flash ROM is not erased within the specified timeout (600 seconds).

TFTP: <error>

Fatal Error: This is a series of errors that can occur when the Software Download utility is overwriting the target card’s configuration with the new code. Such errors include:

■ file not found

■ file already exists

■ no such user

■ time out

■ disk full or allocation exceeded

■ access violation; this could indicate a corrupt or incorrectly named file. This

error occurs if a NAC is pulled out of its slot while the download is taking place.

■ illegal TFTP transfer ID; this occurs if there is an internal NMC or chassis

error during downloading.

■ undefined error code

■ For tcmsdl, an error message is displayed on the screen or output to the log

file, and then the utility automatically terminates. For xtcmsdl, clicking the

OK button of the dialog box terminates the utility.

3COM 5210 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

CommWorks 5210 IP Telephony Manager

LIST OF TABLES

LIST OF FIGURES

ABOUT THIS GUIDE

Finding Information The following table lists the location of specific information.

Conventions The following tables list conventions in this guide.

Related Documentation

Contacting CommWorks

INSTALLATION

■ Overview

Management Workstation

Prerequisites Table 5 lists the hardware requirements needed to achieve the best

Before You Begin 19

Removing Previous Versions

Option 1 To remove a previous version of IP Telephony Manager without erasing your

Option 2 To completely remove a previous version of IP Telephony Manager, including all

Installing IP Telephony Manager

Starting IP Telephony Manager

Connecting to Entities

Integrating with HP OpenView

Fixing Incorrect Maps If you populate CommWorks devices in OpenView before you installed IP

Linking CommWorks Objects

CONFIGURATION

Management Station Configuration

Component Configuration

Synchronizing Network Time

Setting the Time Zone For each Gatekeeper, SIP Proxy Server, and Back-end Server in the IP telephony

Selecting Local NTP Servers

Selecting Public NTP Servers

Setting the NTP Parameters for the HiPer NMC

Setting the NTP Parameters for the Other Entities

AutoResponse

Setting Authorized Stations

Defining a Range of IP Addresses for Authorized Access

Threshold Monitoring Configuration

Adding a Threshold Parameter

Editing a Threshold Parameter

Threshold Traps IP Telephony Manager issues the following traps depending on the Threshold

Saving and Restoring Configurations

■ Saving a Chassis Configuration to NVRAM—The Media Gateway

NAVIGATING AND USING THE SYSTEM

Accessing IP Telephony Manager Window

Figure 25 File Menu

Open Submenu The Open submenu displays the Device List window. It lets you to access other

Save CFM Submenu The Save CFM Submenu saves the chassis or server configuration to a specified

Restore CFM Submenu The Restore CFM submenu restores the chassis or server configuration by using

Exit Submenu The Exit submenu closes the current IP Telephony Manager session.

Figure 28 View Menu

Other Side Submenu The Other Side submenu displays the reverse side of the chassis. This guide

LED Poll Info Submenu The LED Poll Info submenu displays the status of the LED lights.

Show Toolbar Submenu The Show Toolbar submenu displays four icons.

Figure 31 Configuration Menu

Inventory Submenu The Inventory submenu displays the inventory information for each

Figure 38 Fault Menu

Trap Settings Submenu The Trap Setting submenu defines the traps for the specified entity. Refer to

Performance Menu The Performance menu lets you define the events on your system that IP

Figure 43 Security Menu

MAINTENANCE

■ Upgrading Software

Command Tool

Command Window After launching the Command Tool, the Command window appears.

Restarting Other Entities

Setting Manual Switchovers

Changing the SNMP Community Strings

Clearing Authorized Access Lists

Displaying Inventory Information

ERROR MESSAGES

Overview Error messages are divided into two types:

Invocation Errors This topic describes the error messages that can occur from a command syntax

■ Command Line Target Selection

Chassis Restore The following are the Chassis Restore error messages and what they indicate.

Chassis Save The following are the Chassis Save error messages and what they indicate.

Command Tool The following are the Command Tool error messages and what they indicate.

Configuration Tool The following are the Configuration Tool error messages and what they

Software Download The following are the Software Download error messages and what they

Test Tool The following are the Test Tool error messages and what they indicate.