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please contact 3Com and a copy will be provided to you.
UNITED STATES GOVERNMENT LEGEND
If you are a United States government agency, then this documentation and the software described herein are
provided to you subject to the following:
All technical data and computer software are commercial in nature and developed solely at private expense.
Software is delivered as “Commercial Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a “commercial item” as defined in FAR 2.101(a) and as such is provided with only such rights as are
provided in 3Com’s standard commercial license for the Software. Technical data is provided with limited rights
only as provided in DFAR 252.227-7015 (Nov 1995) or FAR 52.227-14 (June 1987), whichever is applicable.
You agree not to remove or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this User Guide.
Unless otherwise indicated, 3Com registered trademarks are registered in the United States and may or may not
be registered in other countries.
3Com and SuperStack are registered trademarks of 3Com Corporation. The 3Com logo and CoreBuilder are
trademarks of 3Com Corporation.
Intel and Pentium are registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows
NT are registered trademarks of Microsoft Corporation. Novell and NetWare are registered trademarks of
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All other company and product names may be trademarks of the respective companies with which they are
associated.
ENVIRONMENTAL STATEMENT
It is the policy of 3Com Corporation to be environmentally-friendly in all operations. To uphold our policy, we
are committed to:
Establishing environmental performance standards that comply with national legislation and regulations.
Conserving energy, materials and natural resources in all operations.
Reducing the waste generated by all operations. Ensuring that all waste conforms to recognized environmental
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Ensuring that all products can be recycled, reused and disposed of safely.
Ensuring that all products are labelled according to recognized environmental standards.
Improving our environmental record on a continual basis.
End of Life Statement
3Com processes allow for the recovery, reclamation and safe disposal of all end-of-life electronic components.
Regulated Materials Statement
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CONTENTS
ABOUT THIS GUIDE
Conventions12
Related Documentation13
Documentation Comments13
Product Registration14
IGETTING STARTED
1INTRODUCINGTHE WEBCACHE
What is the Webcache?17
The Webcache and 3Com Network Supervisor18
Webcache — Front View Detail19
LEDs19
Webcache — Rear View Detail20
Power Socket20
Console Port20
WAN Port21
LAN Port21
WAN and LAN Port LEDs21
Default Settings22
2INSTALLINGTHE WEBCACHE
Package Contents26
Choosing a Suitable Site26
Rack-Mounting the Webcache27
The Power-up Sequence31
Powering-up the Webcache31
Checking for Correct Operation of LEDs32
Solving Problems Indicated by LEDs32
Deploying the Webcache in Your Network33
Proxy Cache33
Transparent Cache34
Migrating from Proxy Cache to Transparent Cache Mode35
Deploying the SuperStack 3 Firewall as a Proxy Forwarder35
Setting Up the Webcache for Management36
Before You Begin37
Setting Up Using the Web Interface38
Setting Up Using the Command Line Interface40
Getting Started Wizard Settings43
Connecting the Webcache to the Live Network44
Choosing the Correct Cables44
Connecting the Webcache44
Network Configuration Concepts45
IP Addresses45
Subnets and Using a Subnet Mask46
Default Router46
Domain Name System47
Domain Name System Syntax47
3CONFIGURING WEB BROWSERS
Manual Configuration49
Proxy Auto Configuration (PAC) File Scripts50
Web Proxy Auto-Discovery (WPAD)53
Web Proxy Auto-Discovery Resources54
Third-party Tools54
IIWEBCACHE FEATURES
4MANAGINGTHE WEBCACHE
Management Software Interfaces57
Logging in as a Default User58
Accessing the Web Interface58
Understanding the Web Interface60
The Banner60
The Toolbar61
The Summary View61
The Device View61
The Help View63
The Navigation Tree64
The Information Area65
5SYSTEM TIME
Configuring the System Time67
What is the Network Time Protocol?68
Choosing a Network Time Protocol Server68
Configuring the System Time Using the Network Time Protocol69
Configuring the System Time Manually69
System Time and Performance Graphs69
6SECURITY
What are Passwords?71
Setting Passwords71
What is Password Recovery?72
Enabling/Disabling Password Recovery72
Performing Password Recovery73
7CONTROLLINGAND MONITORING WEB ACCESS
What is Web Site Blocking?75
Configuring Web Site Blocking76
Customizing the Response76
What is Web Client Blocking?77
Configuring Web Client Blocking78
What is Access Logging?79
Configuring Access Logging80
Viewing the Access Log81
Analyzing the Access Logs81
8SYSTEM EVENTS
What are System Events?83
Email Notification83
Configuring Email Notification83
SNMP Traps85
Configuring SNMP Traps86
9PERFORMANCE MONITORING
What is Performance Monitoring?87
Caching Performance Graphs87
System Performance Graphs89
I/O Performance Graphs89
10SYSTEM DIAGNOSTICS
What are System Diagnostics?91
Pinging Other Devices91
Performing a Ping91
Tracing IP Addresses92
Performing a Trace Route92
System Log93
Configuring the System Log93
What is a Syslog Server?94
Obtaining a Syslog Server94
Viewing the System Log95
11SOFTWARE UPGRADEAND INSTALLATION
What is a Software Upgrade?97
Software Upgrade SNMP Traps98
Unsuccessful Software Upgrades98
Detecting Software Upgrades98
Performing a Software Upgrade99
What is a Software Installation?102
Unsuccessful Software Installations102
Performing a Software Installation102
Saving and Restoring Configurations103
Saving a Configuration105
Restoring a Configuration105
IIICOMMAND LINE INTERFACE
12COMMAND LINE INTERFACE
Accessing the Command Line Interface 109
Accessing the Command Line Interface Through the Console Port110
Accessing the Command Line Interface Over the Network111
Logging In To the Command Line Interface111
Exiting the Interface111
Understanding the Command Line Interface112
Entering Commands113
Displaying Menus113
Obtaining Help114
A Quick Guide to the Commands114
Getting Started 115
Exiting the Command Line Interface117
Displaying and Changing IP-related Information117
Specifying Basic IP Configuration118
Specifying Domain Name System Configuration118
Resetting IP Information to Factory Default Settings119
Pinging Other Devices119
Displaying IP Summary Information120
Tracing IP Addresses120
Displaying and Changing Security Information121
Changing the Admin Password121
Enabling and Disabling Password Recovery122
Displaying and Changing Webcache Information and Functions122
Initializing the Webcache122
Rebooting the Webcache123
Specifying a Contact Name123
Specifying Location Details124
Specifying a Webcache Name124
Setting the Webcache SNMP Community String124
Displaying Summary Information125
IVPROBLEM SOLVING
13PROBLEM SOLVING
Accessing the Webcache via the Console Line129
Accessing the Webcache via Telnet130
Solving Web Interface Problems130
Solving Command Line Interface Problems133
Solving Webcache Performance Problems134
VAPPENDICESAND INDEX
ASAFETY INFORMATION
Important Safety Information140
Consignes importantes de sécurité142
Wichtige Sicherheitsinformationen144
BCABLE SPECIFICATIONSAND PIN-OUTS
Cable Specifications147
Pin-outs148
Null-Modem Cable148
PC-AT Serial Cable148
Modem Cable149
RJ-45 Pin Assignments149
CTECHNICAL SPECIFICATIONS
DTECHNICAL SUPPORT
Online Technical Services153
World Wide Web Site153
3Com Knowledgebase Web Services153
3Com FTP Site154
Support from Your Network Supplier154
Support from 3Com154
Returning Products for Repair156
GLOSSARY
INDEX
3COM END USER SOFTWARE LICENSE AGREEMENT
GNU GENERAL PUBLIC LICENSE VERSION 2, JUNE 1991
REGULATORY NOTICES
ABOUT THIS GUIDE
This guide provides all the information you need to install and use a
SuperStack
Webcache and outlines how to use those features to optimize the
performance of the Webcache.
This guide is intended for the system or network administrator who is
responsible for installing, configuring and managing the network. It
assumes a basic working knowledge of local area network (LAN) and
wide area network (WAN) operations.
If release notes are shipped with your product and the information there
differs from the information in this guide, follow the instructions in the
release notes.
Most user guides and release notes are available in Adobe Acrobat
Reader Portable Document Format (PDF) or HTML on the 3Com
World Wide Web site:
http://www.3com.com/
®
3 Webcache 1000/3000. It also describes the features of the
12ABOUT THIS GUIDE
ConventionsTable 1 and Table 2 list conventions that are used throughout this guide.
Tab l e 1 Notice Icons
IconNotice TypeDescription
Information noteInformation that describes important features or
instructions
CautionInformation that alerts you to potential loss of data or
WarningInformation that alerts you to potential personal injury
Tab l e 2 Text Conventions
ConventionDescription
Screen displays This typeface represents information as it appears on the
SyntaxThe word “syntax” means that you must evaluate the syntax
CommandsThe word “command” means that you must enter the
The words “enter”
and “type”
Keyboard key names If you must press two or more keys simultaneously, the key
(continued)
potential damage to an application, system, or device
screen.
provided and then supply the appropriate values for the
placeholders that appear in angle brackets. Example:
To change your password, use the following syntax:
system password <password>
In this example, you must supply a password for
<password>.
command exactly as shown and then press Return or Enter.
Commands appear in bold. Example:
To reboot the Webcache, enter the following command:
system control reboot
When you see the word “enter” in this guide, you must type
something, and then press Return or Enter. Do not press
Return or Enter when an instruction simply says “type.”
names are linked with a plus sign (+). Example:
Press Ctrl+Alt+Del
Tab l e 2 Text Conventions (continued)
ConventionDescription
Words in italicsItalics are used to:
■ Emphasize a point.
■ Denote a new term at the place where it is defined in the
text.
■ Identify menu names, menu commands, and software
button names. Examples:
From the Help menu, select Contents.
Click OK.
Related Documentation13
Related
Documentation
Documentation
Comments
In addition to this Guide, the Webcache 1000/3000 documentation set
includes the following documents:
■ Webcache 1000/3000 Online Help
This online help system contains information about the Web interface
operations that enable you to manage the Webcache. It contains an
explanation for each operation and the available parameters. You can
access it by clicking Help on any of the Web interface screens.
■ Webcache 1000/3000 Release Note
These notes provide information about the current software release,
including new features, modifications, and known problems.
There are other publications you may find useful, such as:
■ Documentation accompanying 3Com Network Supervisor. This is
supplied on the CD-ROM that accompanies the Webcache.
Your suggestions are very important to us. They will help make our
documentation more useful to you. Please e-mail comments about this
document to 3Com at:
pddtechpubs_comments@3com.com
Please include the following information when contacting us:
■ Document title
■ Document part number (on the title page)
14ABOUT THIS GUIDE
■ Page number (if appropriate)
Example:
■ SuperStack 3 Webcache 1000/3000 User Guide
■ Part number: DUA1611-5AAA01
■ Page 25
Please note that we can only respond to comments and questions about
3Com product documentation at this e-mail address. Questions related to
technical support or sales should be directed in the first instance to your
network supplier.
Product
Registration
You can now register your SuperStack 3 Webcache on the 3Com Web
site:
http://support.3com.com/registration/frontpg.pl
I
GETTING STARTED
Chapter 1Introducing the Webcache
Chapter 2Installing the Webcache
Chapter 3Configuring Web Browsers
16
1
INTRODUCINGTHE WEBCACHE
This chapter contains introductory information about the Webcache
1000/3000 and how it can be used in your network. It covers summaries
of hardware and software features and also the following topics:
■ What is the Webcache?
■ The Webcache and 3Com Network Supervisor
■ Webcache — Front View Detail
■ Webcache — Rear View Detail
■ Default Settings
What is the
Webcache?
The SuperStack® 3 Webcache 1000 and 3000 are high-performance,
easily configurable webcache appliances. They offer the following
benefits to your network:
■ Reduced Network Traffic
The Webcache locally stores frequently accessed Web content and
quickly serves it to the end user on demand. This reduces the amount
of traffic on the WAN, providing significant cost benefits by reducing
the bandwidth requirement on expensive WAN links.
■ Reduced Web Latency
The end user receives Web content more quickly and with greater
quality of service if it is served from a local, high-speed Webcache
than if it is served from the Internet. Web object requests that have to
travel over long distances are limited to the speed and capacity of the
slowest link in the path. A Webcache that is closer to the client
machines reduces the potential for slow links and dropped data
packets.
18CHAPTER 1: INTRODUCINGTHE WEBCACHE
■ Smoother Traffic Flow
Traffic surges can stress your network and server. The Webcache can
help smooth out network traffic and reduce delays in serving Web
content. As more users request the same Web content, it becomes
more likely that the content will be stored in the Webcache, and in
turn the Webcache becomes more effective at eliminating upstream
traffic.
■ Controlled Web Access
The Webcache allows you to control which client machines in your
network can access the Internet, and which Web sites can be
accessed. Access Logs show you who has used the Internet and where
they have been.
The Webcache and
3Com Network
Supervisor
The latest version of 3Com Network Supervisor is supplied on the
CD-ROM that accompanies the Webcache. 3Com Network Supervisor
provides powerful, intuitive network management for small to medium
enterprise networks. It automatically discovers network devices and
reports network activity, stress monitoring and performance metrics for
network managers. This information helps to provide the most efficient,
cost-effective use of network resources.
3Com Network Supervisor offers the following support:
■ If your 3Com Network Supervisor management station is located on
the LAN, it discovers the Webcache automatically and displays it on
the topology map.
■ The topology map indicates that the Webcache is a 3Com Webcache
and uses a caching icon to represent it.
■ Double-clicking on the caching icon launches the Web interface of the
Webcache.
Webcache — Front View Detail19
Webcache — Front
View Detail
Cache Storage
Status LED(s)
Link Status
LED(s)
3
3
1
2
2
Cache StorageStatus
Link Status
LEDsTable 3 lists LEDs visible on the front of the Webcache, and how to read
Figure 1 Webcache — Front View
Activity LED
Power/Self
test LED
LANLANLAN WAN
Activity
Activity
Power/Selftest
CacheStorage Status
green = ok
yellow = failed
Link Status
green = 100 Mbps
yellow = 10 Mbps
Webcache 3000
3C16116
SuperStack 3
®
The above illustration shows a Webcache 3000. The Webcache 1000
contains a single Cache Storage Device and therefore has one Cache
Storage Status LED on the front panel. The Webcache 3000 contains two
Cache Storage Devices and can also be upgraded with a third device in
the future; therefore it has three Cache Storage Status LEDs.
their status according to color. For information on using the LEDs for
problem solving, see “Solving Problems Indicated by LEDs” on page 32.
Tab l e 3 LED Behavior
LEDColorIndicates
Cache Storage Status LED(s)
GreenThe cache storage device is present and operating normally.
YellowThe cache storage device has failed.
OffThe cache storage device is not present.
Link Status LEDs
GreenA Fast Ethernet speed (100 Mbps) link is present, and the port
is enabled.
YellowAn Ethernet speed (10 Mbps) link is present, and the port is
enabled.
OffNo link is present.
(continued)
20CHAPTER 1: INTRODUCINGTHE WEBCACHE
LEDColorIndicates
Activity LED
Green flashing The cache is active and caching is occurring.
OffThe cache is not active. This is normal behavior for an idle
Power/Self test LED
GreenThe Webcache is powered-up and operating normally.
Green flashing The Webcache is either initializing or performing a software
YellowThe Webcache is powered-up but is not caching - a failure has
OffThe Webcache is not powered-up. This may indicate a power
Webcache.
upgrade.
occurred.
failure.
Webcache — Rear
View Detail
Power SocketThe Webcache automatically adjusts its power setting to any supply
Console PortThe console port allows you to connect a terminal, terminal emulator or
Figure 2 Webcache — Rear View
WARNING: WAN and LAN RJ-45 Ports. These are shielded RJ-45 data
sockets. They cannot be used as standard traditional telephone sockets, or to
connect the unit to a traditional PBX or public telephone network. Only
connect RJ-45 data connectors, Switches or Routers to these sockets.
Either shielded or unshielded data cables with shielded or unshielded
jacks can be connected to these data sockets.
voltage in the range 90-240 VAC.
modem and perform remote or local out-of-band management. The
Webcache — Rear View Detail21
console port uses a standard null-modem cable and is set to 9600 baud,
8 data bits, no parity and 1 stop bit.
WAN PortThe WAN port is an auto-negotiating 10BASE-T/100BASE-TX RJ-45 port.
It is used to connect the Webcache to the network in an inline
deployment environment.
CAUTION: The Webcache does not support inline deployment in Version
1.0. You should not connect network cabling to the WAN port.
LAN PortThe LAN port is an auto-negotiating 10BASE-T/100BASE-TX RJ-45 port. It
is used to connect the Webcache to the network in either Proxy or
Transparent deployment environments. Web network traffic travels to
and from the Webcache via the LAN port. For more information, see
“Deploying the Webcache in Your Network” on page 33.
You must connect the LAN port to your network using an appropriate
network cable. For more information, see the “Cable Specifications and
Pin-outs” appendix on page 147.
WAN and LAN Port
LEDs
Figure 3 Webcache — WAN and LAN Port LEDs
Table 4 lists LEDs visible on the rear of the Webcache, and how to read
their status according to color. For information on using the LEDs for
problem solving, see “Solving Problems Indicated by LEDs” on page 32.
22CHAPTER 1: INTRODUCINGTHE WEBCACHE
Tab l e 4 LED Behavior
LEDColorIndicates
Port Activity LED
Green OnA link is present.
Green Flashing Packets are being transmitted/received on the port.
Green OffNo link is present.
Link Speed LED
Yellow OnA Fast Ethernet speed (100 Mbps) link is present.
Yellow OffAn Ethernet speed (10 Mbps) link is present.
The Link Speed LED does not change its state if the link is broken. It
remains in its current state until a new link is established. Therefore
Green Off, Yellow On indicates that no link is present and that the link
was previously 100Mbps. It does not indicate that a 100Mbps link is still
present.
Default SettingsTable 5 shows the factory default settings for the Webcache:
Tab l e 5 Default Settings
FeatureWebcache 1000/3000
Port Speed10BASE-T/100BASE-TX Mbps ports are
auto-negotiated
Duplex Mode10BASE-T and 100BASE-TX ports are auto-negotiated
Flow ControlEnabled with auto-negotiation in full duplex
Console Port9600 Baud, 8 data bits, no parity, 1 stop bit, no flow
IP Address192.168.1.253 non-broadcast address
Subnet Mask255.255.255.0
Domain Name System
(DNS) Server
Default Router0.0.0.0
Host NameNull
Domain Name System
(DNS) Domain
CachingEnabled
Caching ModeProxy
(continued)
control
0.0.0.0
Null
Default Settings23
FeatureWebcache 1000/3000
Caching Port8080
Access LoggingDisabled
Web Site BlockingDisabled
Web Client BlockingDisabled
Simple Network
Enabled but requires configuration
Management Protocol
(SNMP)
Network Time Protocol
Disabled
(NTP)
Web Browser
Disabled
Auto-Configuration
Upgrade NotificationEnabled but requires configuration
If you initialize the Webcache by selecting System -> Control -> Initialize
in the Web interface or by entering
system control initialize in the
Command Line Interface, the following settings are retained to allow you
to connect to and manage the Webcache:
■ IP Address
■ Subnet Mask
■ Default Router
■ Domain Name System (DNS) Server
■ Host Name
■ Domain Name System (DNS) Domain
All other settings are reset to the default values shown in Table 5.
24CHAPTER 1: INTRODUCINGTHE WEBCACHE
2
INSTALLINGTHE WEBCACHE
This chapter contains the information you need to install and set up the
Webcache 1000/3000. It covers the following topics:
■ Package Contents
■ Choosing a Suitable Site
■ Rack-Mounting the Webcache
■ The Power-up Sequence
■ Deploying the Webcache in Your Network
■ Setting Up the Webcache for Management
■ Getting Started Wizard Settings
■ Connecting the Webcache to the Live Network
■ Network Configuration Concepts
WARNING: Safety Information. Before installing or removing any
components from the Webcache 1000/3000 or carrying out any
maintenance procedures, you must read the safety information provided
in Appendix A of this guide.
AVERTISSEMENT:Consignes de sécurité. Avant d'installer ou d'enlever
tout composant du Webcache 1000/3000 ou d'entamer une procédure
de maintenance, lisez les informations relatives à la sécurité qui se
trouvent dans l'Appendice A de ce guide.
WARNHINWEIS: Sicherheitsinformationen. Bevor Sie Komponenten
aus dem Webcache 1000/3000 entfernen oder dem Webcache
1000/3000 hinzufuegen oder Instandhaltungsarbeiten verrichten, lesen
Sie die Sicherheitsanweisungen, die in Appendix A (Anhang A) in diesem
Handbuch aufgefuehrt sind.
26CHAPTER 2: INSTALLINGTHE WEBCACHE
Package Contents■Webcache 1000 (3C16115) or Webcache 3000 (3C16116)
■ CD-ROM
■ User Guide (this guide)
■ Release Notes
■ Warranty Card
■ Power Cord
■ Rack-Mounting Kit containing:
■2 x Rack Mounting Rails
■2 x Rack Mounting Brackets
■2 x Adjustable Brackets
■2 x Front Plates
■16 x Screws
These items are shown in Figure 4 on page 27.
Choosing a Suitable
Site
The Webcache must be mounted in a standard 19-inch 4-posted
equipment rack, and is suited for use in a wiring closet, an equipment
room, a server room, or telecommunications room. A rack-mounting kit is
supplied with the Webcache.
CAUTION: Ensure that the ventilation holes in the Webcache are not
obstructed.
When deciding where to position the Webcache, ensure that:
■ Cabling is located away from:
■sources of electrical noise such as radios, transmitters and
broadband amplifiers.
■power lines and fluorescent lighting fixtures.
■ The Webcache is accessible and cables can be connected easily.
■ Water or moisture cannot enter the case of the Webcache.
■ Air-flow is not restricted around the Webcache. 3Com recommends
that you provide a minimum of 25 mm (1 in.) clearance.
■ Air temperature around the Webcache does not exceed 40 °C (104 °F).
Rack-Mounting the Webcache27
If the Webcache is installed in a 19-inch rack or closed assembly its local
air temperature may be greater than room ambient temperature.
■ The air is as free from dust as possible.
■ The Webcache is installed in a clean, air conditioned environment.
Rack-Mounting the
Webcache
The Webcache is 1U high and will fit in most standard 19-inch rack
mounts.
CAUTION: The rear of the Webcache must be supported. This is best
achieved through the use of a 19-inch 4-posted rack.
CAUTION: Disconnect all cables from the Webcache before continuing.
To rack-mount your Webcache:
1 Place the Webcache the right way up on a hard flat surface, with the
front facing towards you.
2 Locate the Rack-Mounting Kit that is supplied with the Webcache. The
Kit contains the items shown in Figure 4.
Figure 4 The Rack-Mounting Kit Contents
16 x
Screws
2x
Front
Plates
2x
Rack-Mounting
2x
Rack-Mounting
Rails
Brackets
2x
Adjustable
Brackets
You must use the rails and screws supplied with the Rack-Mounting Kit.
Damage caused to the Webcache by using incorrect rails and screws
invalidates your warranty.
28CHAPTER 2: INSTALLINGTHE WEBCACHE
3 Attach a rack-mounting bracket to each side of your Webcache using 4
of the screws provided for each bracket, as shown in Figure 5.
Figure 5 Fitting a Rack-Mounting Bracket to the Webcache
Rack-Mounting the Webcache29
4 Use an adjustable bracket to secure a rack-mounting rail to the rear of
your rack as shown in Figure 6. To do this:
a Slide the adjustable bracket onto the rack-mounting rail and attach it
using two of the screws provided at a position suitable for your rack.
b Use rack-nuts (not supplied) to attach the rack-mounting rail and
adjustable bracket assembly to the rear of your rack.
Figure 6 Fitting a Rack-Mounting Rail to the Rear of the Rack
30CHAPTER 2: INSTALLINGTHE WEBCACHE
5 Attach the rack-mounting rail to the front of the rack. To do this:
a Insert two screws through aligned openings in the front plate, rack
and rack-mounting rail as shown in Figure 7.
b Tighten the screws with a suitable screwdriver.
Figure 7 Fitting a Rack-Mounting Rail to the Front of the Rack
6 Repeat step 4 and step 5 for the other side of the rack.
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