APC AP9608 User Manual

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AP9208 AP9608

Thank You !

Thank you for selecting this American Power Conversion Call-UPSII remote control accessory. Whether you have the SmartSlot or external version, yourCall-UPSII has been designed for many years of reliable,maintenance-freeservice in combination with your American Power Conversion Uninterruptible Power Supply. American Power Conversion is dedicated to the development ofhigh-performanceelectrical power conversion and control products and we hope that you will find this product a valuable, convenient addition to your computing system.

Please read this manual! It provides installation and operating instructions that will help you get the most from your Call-UPSII accessory.

Save this manual! It includes important instructions for the safe installation of your Call-UPSII accessory. Further, it includes instructions for obtaining factory service should the proper operation of the accessory come into question.

Radio frequency interference

WARNING: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Shielded communications cables must be used with this unit to ensure compliance with the Class A FCC limits.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la Class A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada.


1Introduction . . . . . . . . . . . . . . . . . . . . . . . . 1

1.1Overview 1

1.2Hardware Requirements 1

2Product Description . . . . . . . . . . . . . . . . . . . 2

2.1The Call-UPSII Panel 2

2.2Management Port 2

2.3UPS Monitoring Port [External Version] 2

2.4UPS Cable [External Version] 3

2.5Optional Power Port [External version] 3

With Smart-UPS3

With Matrix-UPSand Symmetra Power Array 3

2.6 Status Indicator 4

3Installation and Setup . . . . . . . . . . . . . . . . . 5

3.1Handling 5

3.2Receiving Inspection 5

3.3Installation 5

Smart Slot 5

External Version 6

3.4Confirm Operation 6

3.5Configure Call-UPSII 7

Initial Logging On 7

Customize Settings 8

Connect to Modem 9

4Operation . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.1Logging On to Call-UPSII 11

4.2UPS Status [and Diagnostics] 11

With Smart-UPSandMatrix-UPS12

With Symmetra Power Array 15

4.3 UPS Control 20


4.4 UPS Characteristics 22

With Smart-UPSandMatrix-UPS22

With Symmetra Power Array 25

4.5Data/Event Logging 27

4.6Call-UPSSettings 29

4.7Paging Setup 32

4.8Measure-UPSInfo 36

5Problem Resolution . . . . . . . . . . . . . . . . . . 38

5.1Troubleshooting Chart 38

5.2If Problems Persist 39

6Specifications . . . . . . . . . . . . . . . . . . . . . . . 40

6.1Management Port 40

6.2Product Specifications 41


Multiple Smart Slot Installation . . . . . . . . . 42

Triple Chassis 42

Symmetra Power Array 43

Daisy Chains 43



1 Introduction

1.1 Overview

American Power Conversion’s Call- UPS II is a remoteUPS management device that allows you to monitor and control yourAPC UPS by modem. It provides the following features:

Remote UPS status display

Remote UPS control (e.g., safe reboot during power outage or when the server is down)

Data and event logging

Operator paging in case of trouble

Call-UPSII works with anyAPC Smart-UPSTM,Matrix-UPSTM or SymmetraTM Power ArrayTM. It draws power from theUPS, and can be used with theAPC Measure-UPSTM Environmental Monitor and theAPC PowerNetTM SNMP AdapterTM.

Call-UPS II comes in two versions: as an external device (AP9208) and as a SmartSlotTM card (AP9608). SmartSlotCall-UPS II mounts in allAPC devices equipped with a SmartSlot. The externalCall-UPS II connects to theUPS communications port.

1.2 Hardware Requirements

Call-UPS II requires anAPC Smart-UPS,Matrix-UPS,Symmetra Power Array or otherAPC device equipped with a SmartSlot. For paging or remote management,Call-UPS II requires both a modem that understands industry standardAT commands, and a telephone line. For configuration,Call-UPS II requires localDTE equipment — either a dumb terminal or a computer running terminal emulation software (e.g., HyperTerminal). A remote management site requires its own computer with modem and terminal emulation software. The communications rate forCall-UPS II can be configured to 1200, 2400, 9600, and 19,200 baud. The default is9600.


2 Product Description

2.1 The Call-UPSII Panel

The SmartSlot Call-UPSII panel contains the management port and the status indicator. See the figure below.

Management Port


Smart Slot AP9608Call-UPSRemote Mgt Device

The external Call-UPS II rear panel contains the management port, status indicator,UPS monitoring port, and optional power jack. See the figure below.

2.2 Management Port

The Call-UPS II management port is used for configuringCall-UPS II and for remote management and paging by modem. For specifications, see Sec. 6.1.

2.3 UPS Monitoring Port [External Version]

The UPS monitoring connector duplicates the signals from theUPS so that the normalcomputer-to-UPS connection is maintained. This port is for use withAPC software and interface kits only.


2.4 UPS Cable [External Version]

Use this cable to connect Call-UPS II to anAPC Smart-UPS,Matrix-UPS,Symmetra Power Array or otherAPC smart device(Share-UPS or Triple Chassis, for example).

2.5 Power Port [External Version]

The external version of Call-UPS II has a power port for an optional power adapter. This adapter is not needed in most situations.Call-UPS II normally receives power from theUPS through theUPS connection cable, givingCall-UPS II protection from poor power conditions. AfterUPS shutdown forlow-batterycondition,Call-UPS II will still draw power from theUPS for a time determined by the size of the load and the capacity of theUPS. However,Call-UPS II stops drawing power from theUPS before the battery is completely drained.

To determine whether a power connector will be useful, refer to the two paragraphs that follow. You can obtain a power adapter by contacting APC technical support at one of the numbers given on the back cover of this manual. TheAPC part number for the power adapter isAP9505.

With Smart-UPS

The optional power adapter is required for some older Smart-UPS models that do not supply power toCall-UPS II. To determine whether yourSmart-UPS supplies power toCall-UPS II, refer to theSmart-UPS user manual. Plug the adapter into a wall receptacle if you want remote turnon andturn-offcapability; otherwise, plug it into a Smart-UPS receptacle.(Smart-UPS models250,370, and400 cannot be turned on or off by remote connection; for these models plug the adapter into aSmart-UPS receptacle.)

With Matrix-UPS

You will need the optional power adapter for use with Matrix-UPS only if you want remoteturn-oncapability.Matrix-UPS can be turned off remotely byCall-UPSII,but, without the adapter,Call-UPS II will then lose power. TheUPS will execute a Graceful Reboot command (item 5 on theUPS Control menu ofCall-UPS II ) without causingCall-UPS II to lose power. Plug the power adapter into a wall receptacle if you want remoteturn-onandturn-offcapability. Otherwise, plug it into aMatrix-UPS receptacle.


2.6 Status Indicator

The status indicator shows the following conditions.






Call-UPSII is off.



On Continuously

Call-UPSII is on with no user logged in.



Single short flashes

User is logged in or logging in.



Double short flashes

Lockout is in progress.



Rapid flashes

Call-UPSII failed its power onself-test.




3 Installation and Setup

3.1 Handling

Call-UPS II is sensitive to electrostatic discharge. It is shipped in a conductive bag to help dissipate damaging static charges. Leave the product in the bag until ready to install. HandleCall-UPS II by the end plate only. Do not touch the printed circuit board or other components.

3.2 Receiving Inspection

Once the Call-UPS II has been removed from its shipping container, inspect it for damage that may have occurred while in transit. Notify the carrier and place of purchase immediately if any damage is found.

The packing materials are recyclable and should be disposed of properly. Please complete and return the enclosed warranty card.

Call-UPS II is shipped with a null modem cable (APC part number9400103).

3.3 Installation

Before installing Call-UPS II, install yourUPS. Then refer to the appropriate section that follows.


If you are using a SmartSlot Call-UPS II with other SmartSlot devices, refer to the appendix, “Multiple SmartSlot Installation” on pages42–43.

While it is not possible to install the Call-UPS II upside down, you can damage the unit in the attempt to do so. Note the proper orientation of theCall-UPS II shown in the figure that follows. The sides of the printed circuit board align with the locating slots in the sides of the SmartSlot. In aUPS, the SmartSlot may be oriented horizontally or vertically.

Use the following procedure to install the Call-UPS II:

1Shut down the protected loads and turn off the UPS.

2Use a #2 Phillips head screwdriver to remove the two screws retaining the cover. Keep the screws handy for step 4 below. Retain the cover for future use.

3Orient the Call-UPS II to fit in the SmartSlot as shown below. Slide theCall-UPS II all the way into the SmartSlot. The panel of theCall-UPS II should be flush with the front face of the slot.


4Secure the Call-UPS II with the screws removed in step 2.

5Turn on the UPS and the protected equipment.

External Version

It is not necessary to turn off the the UPS or its load before connecting or disconnecting the externalCall-UPS II. When connected,Call-UPS II may cause theUPS to beep, or, if theUPS is powered off, to power on. This is normal.

Use only APC-suppliedcables to connect the external version

of Call-UPS II to theUPS. Do not connect to anyCall-UPS II port except as specified in these instructions. Connections using a cable or any other manufacturer may cause damage to or improper operation ofCall-UPS II, theUPS, or the computer.

If a device such as a server or workstation is currently using the communications port on the back of theUPS, disconnect it now according to theUPS connection instructions. Connect that device securely to theUPS Monitoring Port onCall-UPS II. See Sec.2.5 to determine if the optional power adapter is required.

3.4 Confirm Operation

Observe the status indicator on Call-UPS II. After a moment it should

be on continuously. If the indicator flashes rapidly, Call-UPS II has failed itspower-onself-test.See Chapter 5.