ZyXEL Communications WSR30 Users manual
Copyright © 2018 Zyxel Communications Corporation
Multy WiFi System User’s Guide
2
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your
product firmware or your app version. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
• Quick Start Guide
The Quick Start Guide contains information on setting up your Multy Device using the Multy App.
• More Information
Go to support.zyxel.com to find other information on the Multy Device.
Multy WiFi System User’s Guide
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Table of Contents
Table of Contents
Table of Contents ............................................................................................................................... 3
Chapter 1
Get to Know Your Multy WiFi System ................................................................................................ 5
1.1 Overview .................................................................................................................................................... 5
1.2 How to Manage the Multy WiFi System ............................................................................................... 6
1.3 Getting Started ......................................................................................................................................... 6
1.4 Hardware Connections .......................................................................................................................... 7
1.5 Hardware Installation .............................................................................................................................. 7
1.5.1 WSQ50 Installation .......................................................................................................................... 8
1.5.2 WSR30 Installation ........................................................................................................................... 8
1.6 Reset Button ............................................................................................................................................ 10
1.6.1 Use the Rest Button ...................................................................................................................... 10
1.7 LED Light ................................................................................................................................................... 11
Chapter 2
Set up Your Multy WiFi System Using Multy App ............................................................................ 13
2.1 Introduction ............................................................................................................................................. 13
2.2 Use the Multy App .................................................................................................................................. 13
2.3 Add and Install Your First Multy Device .............................................................................................. 16
2.4 Test Your Mobile Phone Connection Speed ..................................................................................... 24
2.5 Test Your Multy Device Connection Speed ...................................................................................... 26
2.6 Measure Your WiFi Signal Strength ...................................................................................................... 28
2.7 Enable or Disable Guest WiFi ............................................................................................................... 30
2.8 Share WiFi Name and Password with a QR Code ........................................................................... 32
2.9 Set a WiFi Schedule for Clients ............................................................................................................. 34
2.10 Pause Internet Access for an Individual Client ............................................................................... 39
2.11 Pause or Resume Internet Access for a Group .............................................................................. 41
2.12 Check your Multy Device’s Configuration Details ......................................................................... 43
2.13 Use Custom DNS Server ....................................................................................................................... 45
2.14 Turn on or off the Multy Device’s LED Light ..................................................................................... 47
2.15 Check Your Multy Device Signal Strength ...................................................................................... 48
2.16 Restart Your Multy Device .................................................................................................................. 50
2.17 Remove a Multy Device ..................................................................................................................... 51
2.18 Install a Second Multy WiFi System.................................................................................................... 52
2.19 Change the Name or Picture of a Multy WiFi System ................................................................... 55
2.20 Remove a Multy WiFi System ............................................................................................................. 57
2.21 Enable or Add Port Forwarding Rules............................................................................................... 59
2.22 Enable DMZ ........................................................................................................................................... 63
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Table of Contents
2.23 Switch to NAT/Bridge Mode ............................................................................................................... 65
2.24 Turn Notifications on or off .................................................................................................................. 67
2.25 Enable or Disable Daisy Chain Network Topology ........................................................................ 70
2.26 Report a Problem with the Multy App ............................................................................................. 72
2.27 Log in with a myZyxelCloud Account .............................................................................................. 73
2.28 Manage Your Multy WiFi System with Amazon Alexa ................................................................... 74
Appendix A Customer Support ......................................................................................................... 77
Appendix B Legal Information ........................................................................................................... 83
Multy WiFi System User’s Guide
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A2
A1
A3
FEATURE
MULTY X (WSQ50)
MULTY U (WSR30)
Daisy Chain Topology
V - USB Port
V -
Get to Know Your Multy WiFi
1.1 Overview
Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Multy app.
You can install two or more Multy Devices in a Multy WiFi System to extend the range of your existing
wired network without additional wiring, providing easy network access to mobile users.
In the following example, the first Multy Device connects to the router to act as the root AP (A1), and
other Multy Devices are extenders (A2 or A3) to expand wireless coverage. The extenders help relay
communications from wireless clients to the root AP and router.
CHAPTER 1
System
Multy devices include the following:
• WSQ50 (Multy X)
• WSR30 (Multy U)
Multy U is designed for home use while Multy X is designed for small businesses. The differences between
the Multy X and Multy U devices are summarized in the next table.
Table 1 Differences between Multy X and Multy U
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Chapter 1 Get to Know Your Multy WiFi System
FEATURE
MULTY X (WSQ50)
MULTY U (WSR30)
Number of LAN Port(s)
3 1 Number of internal antennas
5G
6 4 2.4G
2 2
BLE (Bluetooth Low
Energy)
1 -
Table 1 Differences between Multy X and Multy U (continued)
1.2 How to Manage the Multy WiFi System
You can use the following way to manage the Multy WiFi System.
Multy App
The Multy app allows Multy WiFi System setup and management from your mobile device. This User’s
Guide provides information about key uses of the Multy app.
1.3 Getting Started
To set up a Multy WiFi System, you need to:
1 Have a broadband modem or router that is connected to the Internet.
2 Get at least one Multy Device. If you have multiple Multy Devices, the first one you install should be
connected to the modem or router. Other Multy Devices can be placed in different rooms to extend
WiFi range by wirelessly connecting to the first Multy Device.
3 Install the Multy app and turn on Bluetooth on your smartphone. Make sure your phone has Internet
access.
4 Connect the first Multy Device (see Section 1.4 on page 6).
5 Use the Multy app to set up the Multy Device and manage your Multy WiFi System (see Chapter 2 on
page 13).
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Chapter 1 Get to Know Your Multy WiFi System
1.4 Hardware Connections
1 Use the included power cable to connect the Multy Device’s power port to a power outlet.
2 If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband
modem or router that is connected to the Internet.
3 You may use Ethernet cables to connect other devices to your Multy Device.
Figure 1 WSQ50 Rear Panel
Figure 2 WSR30 Back Panel
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Chapter 1 Get to Know Your Multy WiFi System
1.5 Hardware Installation
This section describes how the hardware device can be installed.
If your Multy Device comes with mounting holes at the bottom, you can use mounting brackets to
attach it to a wall or ceiling. If not, you have to place it on a desk, table, shelf, etc.
Figure 3 WSQ50 Mounting Holes
1.5.1 WSQ50 Installation
Mounting Holes
There are two ways to set up your WSR30 Multy Device:
• You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or
ceiling, as shown in Figure 4 on page 9.
• You can also use the back port cover as a stand by attaching it to the bottom of the Multy Device
(shown blue in Figure 5 on page 9).
1.5.2 WSR30 Installation
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Chapter 1 Get to Know Your Multy WiFi System
Figure 4 WSR30 Leather Strap
Figure 5 WSR30 Stand
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Chapter 1 Get to Know Your Multy WiFi System
1.6 Reset Button
If you need to return the Multy Device to its default settings, use the reset button on the rear panel.
Figure 6 WSQ50 Reset Button
Figure 7 WSR30 Reset Button
Follow the steps below for a factory reset.
WSQ50:
1 Make sure the LED light on the top panel is not blinking white.
2 Press the reset button for at least five seconds or until the LED starts to blink red.
WSR30:
Press the reset button for at least five seconds or until the LED starts to blink amber.
1.6.1 Use the Rest Button
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Chapter 1 Get to Know Your Multy WiFi System
1.7 LED Light
Look at the LED on the top (WSQ50) or front (WSR30) panel to determine the status of the Multy Device.
Figure 8 WSQ50 LED Light
Figure 9 WSR30 LED Light
The following are the LED descriptions for your Multy Device.
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Chapter 1 Get to Know Your Multy WiFi System
COLOR
STATUS
DESCRIPTION
Off
The Multy Device is not receiving power.
White
Blinking
The Multy Device is booting up.
On
The Multy Device power is on.
Blue
Blinking
The Multy Device Bluetooth is being configured.
On
The Multy Device Bluetooth is ready.
Pink/Blue
Rotate
The Multy Device is ready for use. Rotate here means the pink light will move around
the LED indicator while the blue light is stationary.
Amber
Blinking
The Multy Device is undergoing firmware upgrade.
Fast Blinking
The Multy Device is being reset.
Red
On
The Multy Device in root AP mode failed to connect to the Internet or the Multy
Device in extender mode cannot connect to the root AP.
COLOR
STATUS
DESCRIPTION
Off
The Multy Device is not receiving power.
White
Blinking
The Multy Device is booting up, undergoing firmware upgrade, or being
configured.
On
The Multy Device is on and connected to the Internet.
Blue
Blinking
Bluetooth is enabled on the Multy Device.
On
The Multy Device in extender mode is connected to the root AP.
Red
On
The Multy Device in root AP mode failed to connect to the Internet, the Multy
Device in extender mode cannot connect to the root AP, or Bluetooth is not
working on the Multy Device.
Slow Blinking
An error occurred during firmware update.
Fast Blinking
The Multy Device is in the process of default restoring.
Table 2 WSQ50 LED Descriptions
Table 3 WSR30 LED Descriptions
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System Using Multy App
2.1 Introduction
Zyxel Multy app helps you install Multy Devices and manage the Multy WiFi System directly with your
Android or iOS device.
Compatibility
• Android 5.0 or later
• iOS 9.0 or later.
CHAPTER 2
Set up Your Multy WiFi
2.2 Use the Multy App
You can log in and use the Multy app with or without a myZyxelCloud account.
With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then
can log in and use the app on any mobile device to manage your Multy WiFi System once it has been
set up. Moreover, the Multy Devices can work with Amazon Alexa after the myZyxelCloud account is
linked to Alexa (Section 2.28 on page 74).
Note: Your mobile device needs to have Internet access to configure the following settings.
1 Install the Multy app from Google Play or the Apple App store. Then tap the Multy icon to open it.
Figure 10 Multy App Icon
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Chapter 2 Set up Your Multy WiFi System Using Multy App
2 The main menu will be displayed. Tap the login icon to enter your myZyxelCloud account information. To
use the app without logging into the myZyxelCloud server, tap Start Installation.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
3 To log in with an myZxelCloud account, tap Login when the myZyxelCloud screen is displayed. Enter
your existing account information and tap SIGN IN, or tap Sign Up to create a new myZyxelCloud
account.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
2.3 Add and Install Your First Multy Device
You need to install at least one Multy Device before you can manage the Multy WiFi System.
1 Sign in to your myZyxelCloud account or tap Install Multy. Choose the product model of your device
and tap Start.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
2 The Get Ready screen displays. Tap Start to install and add a Multy Device to your Multy WiFi System.
3 Select the location where you want to place your Multy Device, then tap Next.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
4 Enter your WiFi name and password, and then tap Create.
5 After the first Multy Device is installed, you can tap Add Multy to install a second Multy Device.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
6 After adding another Multy Device, a test will be carried out to check the signal strength between the
primary and extender devices. Move your device to a different location if prompted to; then tap Move
and Recheck.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
7 When the WiFi setup is completed, you can copy and use the new WiFi name and password to connect
your mobile phone to the Multy WiFi System.
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8 The Multy Site screen will be displayed, allowing you to monitor your Multy Devices and Multy WiFi
System. It shows whether the Multy Devices in this Multy WiFi System are on. It also shows how many
wireless clients are currently connected to the Multy Devices.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
If you can’t connect to your Multy Device, you may see the following screen. If your Bluetooth is
disabled, enable it first and then tap Try Again. If your Multy Device needs to be reset, tap Reset Multy
and follow the instructions.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
If you are unable to access the Internet, you may see the following screen. Make sure yur mobile device
is connected to your broadband router’s WiFi network and then tap None of these, Retry. If applicable,
configure PPPoE or Static IP settings provided by your ISP.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
2.4 Test Your Mobile Phone Connection Speed
You can run a speed test to check the Internet connection speed at which you send and receive data
from your mobile phone.
1 Tap the Speed Test icon ( ) of the Multy WiFi System.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
2 Tap Start to perform the test. The meter will show data rates for both upstream and downstream traffic.
You can tap the Remove icon ( ) to delete all records.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
2.5 Test Your Multy Device Connection Speed
With the Multy app, you can check the speed of the connection between your Multy Device and your
broadband modem/router. You can also check the connection speed between two Multy Devices.
1 Tap the Menu icon in the upper-left corner to open the navigation panel. Tap Diagnose.
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Chapter 2 Set up Your Multy WiFi System Using Multy App
2 Tap Speed Test and then the Test or Test All button to perform a test. The results will show data rates for
both upstream and downstream traffic. Tap Test Again to show the Test button.
3 To view the previous test results, tap the History icon ( ). You can tap the Remove icon ( ) to delete
all records.
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