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User’s Guide
Multy U/X/Mini |
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DRAFT |
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AC WiFi System |
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Models: WSR30, WSQ50, WSQ20 |
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Default Login Details |
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Version 2.2.1 Edition 1, 01/2019 |
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Zyxel App |
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Zyxel Multy |
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myZyxelCloud |
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https://mycloud.zyxel.com |
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Account |
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Copyright © 2019 Zyxel Communications Corporation
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.
•QuickDRAFTStart Guide
The Quick Start Guide contains information on setting up your Multy Device using the Zyxel Multy app.
•More Information
Go to support.zyxel.com to find other information on the Multy Device.
Multy WiFi System User’s Guide
2
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Table of Contents |
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Table of Contents |
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Table of Contents ................................................................................................................................. |
3 |
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Chapter 1 |
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Get to Know Your Multy WiFi System ................................................................................................. |
5 |
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1.1 |
Overview .......................................................................................................................................... |
5 |
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1.2 |
How to Manage Your Multy Sites .................................................................................................... |
7 |
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1.3 |
Getting Started ................................................................................................................................. |
7 |
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DRAFT |
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Chapter 2 |
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Hardware |
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8 |
2.1 |
Hardware Connections ................................................................................................................... |
8 |
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2.2 |
Hardware Installation ..................................................................................................................... |
10 |
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2.2.1 WSQ50/WSQ20 Installation ................................................................................................... |
10 |
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2.2.2 WSR30 Installation .................................................................................................................. |
12 |
2.3 |
Reset Button .................................................................................................................................... |
13 |
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2.3.1 Use the Rest Button ............................................................................................................... |
14 |
2.4 |
LED Light .......................................................................................................................................... |
15 |
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Chapter 3 |
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Set up Your Multy WiFi System ......................................................................................................... |
18 |
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3.1 |
Introduction ..................................................................................................................................... |
18 |
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3.2 |
Use the Zyxel Multy App ................................................................................................................. |
18 |
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3.3 |
Add and Install Your First Multy Device ....................................................................................... |
20 |
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3.4 |
Test Your Mobile Phone Connection Speed .............................................................................. |
26 |
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3.5 |
Test Your Multy Device Connection Speed ................................................................................ |
28 |
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3.6 |
Measure Your WiFi Signal Strength ............................................................................................... |
30 |
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3.7 |
Enable or Disable Guest WiFi ........................................................................................................ |
32 |
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3.8 Share WiFi Name and Password with a QR Code ..................................................................... |
34 |
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3.9 |
Set a WiFi Schedule for Clients ..................................................................................................... |
35 |
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3.10 Pause Internet Access for an Individual Client ........................................................................ |
39 |
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3.11 Pause or Resume Internet Access for a Group ........................................................................ |
41 |
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3.12 Check your Multy Device’s Configuration Details ................................................................... |
43 |
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3.13 Use Custom DNS Server ............................................................................................................... |
44 |
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3.14 Turn on or off the Multy Device’s LED ........................................................................................ |
46 |
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3.15 Check Your Multy-to-Multy Signal Strength .............................................................................. |
46 |
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3.16 Restart Your Multy Device .......................................................................................................... |
48 |
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3.17 Remove a Multy Device ............................................................................................................. |
48 |
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3.18 View Legal and Regulatory Information ................................................................................... |
49 |
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3.19 Install a Second Multy Site .......................................................................................................... |
51 |
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Multy WiFi System User’s Guide |
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3
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Table of Contents |
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3.20 |
Change the Name or Picture of a Mutly Site ........................................................................... |
53 |
3.21 |
Remove a Multy Site ................................................................................................................... |
55 |
3.22 |
Enable or Add Port Forwarding Rules ........................................................................................ |
57 |
3.23 Enable DMZ .................................................................................................................................. |
60 |
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3.24 Switch to NAT/Bridge Mode ....................................................................................................... |
62 |
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3.25 |
Turn Notifications on or off .......................................................................................................... |
63 |
3.26 |
Enable or Disable Daisy Chain Network Topology .................................................................. |
66 |
3.27 |
Report a Problem with the Zyxel Multy app ............................................................................. |
68 |
3.28 |
Log in with a myZyxelCloud Account ....................................................................................... |
69 |
3.29 Manage Your Multy WiFi System with Amazon Alexa ............................................................. |
71 |
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DRAFT |
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Appendix A Customer Support ....................................................................................................... |
74 |
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Appendix B Legal Information ......................................................................................................... |
80 |
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Multy WiFi System User’s Guide
4
CHAPTER 1
Get to Know Your Multy WiFi System
1.1 Overview
the range of your existing wired network without additional wiring.
ZyxelDRAFTMulty WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend
Note: At the time of writing, a maximum of four Multy Devices (one primary Multy and up to three extender Multys) can be used in a Multy Site.
Multy Devices can act either as a primary Multy or an extender Multy. As shown in the next figure, a primary Multy (PM) is connected to a modem or router. An extender Multy (EM) connects wirelessly to the primary Multy to expand its range. See Table 2 on page 7 to know which Multy devices can be used as a primary Multy or extender Multy.
Users can manage their Multy Sites and Multy Devices using the Zyxel Multy app, as shown below.
Multy WiFi System User’s Guide
5
Chapter 1 Get to Know Your Multy WiFi System
In the following example, the first Multy Device connects to the router to act as the primary Multy (PM), while the other Multy Devices are extender Multys (E1 or E2) to expand wireless coverage. The extender Multys help relay communications from wireless clients to the primary Multy and router.
Multy devices include the following:
• WSQ60 (Multy Plus)
• WSQ50 (Multy X)
• WSQ20 (Multy Mini)
• WSR30 (Multy U)
Multy U is designed for home use while Multy X and its extender, Multy Mini, are designed for small businesses. Multy Plus is designed for medium-sized businesses. The differences between these devices are summarized in the next table.
Table 1 Differences between Multy devices
FEATURE |
MULTY PLUS |
MULTY X (WSQ50) |
MULTY MINI |
MULTY U (WSR30) |
(WSQ60) |
(WSQ20) |
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Max. Bandwidth |
3000 (Tri-Band) |
3000 (Tri-Band) |
1750 (Dual-Band) |
2100 (Tri-Band) |
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Use as primary Multy |
YES |
YES |
NO |
YES |
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Daisy Chain Topology |
YES |
YES |
NO |
NO |
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USB Port |
YES |
YES |
YES |
NO |
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Number of LAN Port(s) |
3 |
3 |
1 |
1 |
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Number of internal antennas |
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5G |
6 |
6 |
3 |
4 |
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2.4G |
2 |
2 |
3 |
2 |
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BLE (Bluetooth Low |
1 |
1 |
1 |
1 |
DRAFT |
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Energy) |
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E-label (see Section 3.18 on |
NO |
NO |
YES |
YES |
page 49) |
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Multy WiFi System User’s Guide
6
Chapter 1 Get to Know Your Multy WiFi System
A Tri-Band WiFi System emits one 2.4G wireless signal and two 5G wireless signals. Dual-Band WiFi Systems emit one 2.4G signal and one 5G signal. “Max. Bandwidth” refers to the sum of the bandwidths of all wireless signals (2.4G and 5G) emitted by the Multy Device.
The next table shows which Multy Device(s) you can use as extender Multys for a given primary Multy.
Table 2 Allowed Extender Multys for a Given Primary Multy
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EXTENDER MULTY |
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MULTY PLUS |
MULTY X (WSQ50) |
MULTY MINI |
MULTY U (WSR30) |
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(WSQ60) |
(WSQ20) |
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PRIMARY |
Multy Plus |
YES |
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NO |
NO |
NO |
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MULTY |
(WSQ60) |
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5 |
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Multy X |
NO |
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YES |
YES |
NO |
Use the Zyxel Multy app |
DRAFTto set up the Multy Device and manage |
your Multy Site (see |
Chapter 3 on page |
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(WSQ50) |
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Multy U |
NO |
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NO |
NO |
YES |
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(WSR30) |
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1.2 How to Manage Your Multy Sites
You can use the following way to manage your Multy WiFi System.
Zyxel Multy App
The Zyxel Multy app allows Multy Site setup and management from your mobile device. This User’s Guide provides information about key uses of the Zyxel Multy app.
1.3 Getting Started
To set up a Multy Site, you need to:
1 Have a broadband modem or router that is connected to the Internet.
2 Get at least one Multy Device. If you have multiple Multy Devices, the first one you install should be connected to the modem or router. Other Multy Devices can be placed in different rooms to extend WiFi range by wirelessly connecting to the first Multy Device.
3 Install the Zyxel Multy app and turn on Bluetooth on your smartphone. Make sure your phone also has Internet access.
4 Connect the first Multy Device (see Section 2.1 on page 8).
18).
Multy WiFi System User’s Guide
7
CHAPTER 2
Hardware
2.1 Hardware Connections
1Use the included power cable to connect the Multy Device’s power port to a power outlet.
2If youDRAFTare installing the first Multy Device, connect the Internet port of the Multy Device to a broadband modem or router that is connected to the Internet.
3You may use Ethernet cables to connect other devices to your Multy Device.
4The USB port on the WSQ20 device supports the Quick Charge function. Figure 1 WSQ60/WSQ50 Rear Panel
Multy WiFi System User’s Guide
8
Chapter 2 Hardware
Figure 2 WSQ20 Rear Panel
Figure 3 WSR30 Back Panel
Multy WiFi System User’s Guide
9
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