ZyXEL Communications WSQ20 Users manual
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Default Login Details
User’s Guide
Multy U/X/Mini
AC WiFi System
Models: WSR30, WSQ50, WSQ20
Zyxel App Zyxel Multy
myZyxelCloud
Account
https://mycloud.zyxel.com
Version 2.2.1 Edition 1, 01/2019
Copyright © 2019 Zyxel Communications Corporation
DRAFT
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your
product firmware or your app version. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide contains information on setting up your Multy Device using the Zyxel Multy app.
•More Information
Go to support.zyxel.com to find other information on the Multy Device
.
Multy WiFi System User’s Guide
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Table of Contents
Table of Contents
Table of Contents .................................................................................................................................3
Chapter 1
Get to Know Your Multy WiFi System .................................................................................................5
1.1 Overview .......................................................................................................................................... 5
1.2 How to Manage Your Multy Sites .................................................................................................... 7
1.3 Getting Started ................................................................................................................................. 7
Chapter 2
Hardware ..............................................................................................................................................8
2.1 Hardware Connections ................................................................................................................... 8
2.2 Hardware Installation ..................................................................................................................... 10
2.2.1 WSQ50/WSQ20 Installation ................................................................................................... 10
2.2.2 WSR30 Installation .................................................................................................................. 12
2.3 Reset Button .................................................................................................................................... 13
2.3.1 Use the Rest Button ............................................................................................................... 14
2.4 LED Light .......................................................................................................................................... 15
Chapter 3
Set up Your Multy WiFi System .........................................................................................................18
3.1 Introduction ..................................................................................................................................... 18
3.2 Use the Zyxel Multy App ................................................................................................................. 18
3.3 Add and Install Your First Multy Device ....................................................................................... 20
3.4 Test Your Mobile Phone Connection Speed .............................................................................. 26
3.5 Test Your Multy Device Connection Speed ................................................................................ 28
3.6 Measure Your WiFi Signal Strength ............................................................................................... 30
3.7 Enable or Disable Guest WiFi ........................................................................................................ 32
3.8 Share WiFi Name and Password with a QR Code ..................................................................... 34
3.9 Set a WiFi Schedule for Clients ..................................................................................................... 35
3.10 Pause Internet Access for an Individual Client ........................................................................ 39
3.11 Pause or Resume Internet Access for a Group ........................................................................ 41
3.12 Check your Multy Device’s Configuration Details ................................................................... 43
3.13 Use Custom DNS Server ............................................................................................................... 44
3.14 Turn on or off the Multy Device’s LED ........................................................................................ 46
3.15 Check Your Multy-to-Multy Signal Strength .............................................................................. 46
3.16 Restart Your Multy Device .......................................................................................................... 48
3.17 Remove a Multy Device ............................................................................................................. 48
3.18 View Legal and Regulatory Information ................................................................................... 49
3.19 Install a Second Multy Site .......................................................................................................... 51
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Table of Contents
3.20 Change the Name or Picture of a Mutly Site ........................................................................... 53
3.21 Remove a Multy Site ................................................................................................................... 55
3.22 Enable or Add Port Forwarding Rules ........................................................................................ 57
3.23 Enable DMZ .................................................................................................................................. 60
3.24 Switch to NAT/Bridge Mode ....................................................................................................... 62
3.25 Turn Notifications on or off .......................................................................................................... 63
3.26 Enable or Disable Daisy Chain Network Topology .................................................................. 66
3.27 Report a Problem with the Zyxel Multy app ............................................................................. 68
3.28 Log in with a myZyxelCloud Account .......................................................................................69
3.29 Manage Your Multy WiFi System with Amazon Alexa ............................................................. 71
Appendix A Customer Support ....................................................................................................... 74
Appendix B Legal Information......................................................................................................... 80
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CHAPTER 1
Get to Know Your Multy WiFi
System
1.1 Overview
Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy
app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend
the range of your existing wired network without additional wiring.
Note: At the time of writing, a maximum of four Multy Devices (one primary Multy and up to
three extender Multys) can be used in a Multy Site.
Multy Devices can act either as a primary Multy or an extender Multy. As shown in the next figure, a
primary Multy (PM) is connected to a modem or router. An extender Multy (EM) connects wirelessly to
the primary Multy to expand its range. See Table 2 on page 7 to know which Multy devices can be used
as a primary Multy or extender Multy.
Users can manage their Multy Sites and Multy Devices using the Zyxel Multy app, as shown below.
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Chapter 1 Get to Know Your Multy WiFi System
In the following example, the first Multy Device connects to the router to act as the primary Multy (PM),
while the other Multy Devices are extender Multys (E1 or E2) to expand wireless coverage. The extender
Multys help relay communications from wireless clients to the primary Multy and router.
Multy devices include the following:
• WSQ60 (Multy Plus)
• WSQ50 (Multy X)
• WSQ20 (Multy Mini)
• WSR30 (Multy U)
Multy U is designed for home use while Multy X and its extender, Multy Mini, are designed for small
businesses. Multy Plus is designed for medium-sized businesses. The differences between these devices
are summarized in the next table.
Table 1 Differences between Multy devices
FEATURE
Max. Bandwidth 3000 (Tri-Band) 3000 (Tri-Band) 1750 (Dual-Band) 2100 (Tri-Band)
Use as primary Multy YES YES NO YES
Daisy Chain Topology YES YES NO NO
USB Port YES YES YES NO
Number of LAN Port(s)3311
Number of internal antennas
5G 6634
2.4G 2232
BLE (Bluetooth Low
Energy)
E-label (see Section 3.18 on
page 49)
MULTY PLUS
(WSQ60)
1111
NO NO YES YES
MULTY X (WSQ50)
MULTY MINI
(WSQ20)
MULTY U (WSR30)
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Chapter 1 Get to Know Your Multy WiFi System
A Tri-Band WiFi System emits one 2.4G wireless signal and two 5G wireless signals. Dual-Band WiFi Systems
emit one 2.4G signal and one 5G signal. “Max. Bandwidth” refers to the sum of the bandwidths of all
wireless signals (2.4G and 5G) emitted by the Multy Device.
The next table shows which Multy Device(s) you can use as extender Multys for a given primary Multy.
Table 2 Allowed Extender Multys for a Given Primary Multy
EXTENDER MULTY
PRIMARY
MULTY
Multy Plus
(WSQ60)
Multy X
(WSQ50)
Multy U
(WSR30)
MULTY PLUS
(WSQ60)
YESNONONO
NO YES YES NO
NO NO NO YES
MULTY X (WSQ50)
1.2 How to Manage Your Multy Sites
You can use the following way to manage your Multy WiFi System.
Zyxel Multy App
The Zyxel Multy app allows Multy Site setup and management from your mobile device. This User’s Guide
provides information about key uses of the Zyxel Multy app.
1.3 Getting Started
MULTY MINI
(WSQ20)
MULTY U (WSR30)
To set up a Multy Site, you need to:
1 Have a broadband modem or router that is connected to the Internet.
2 Get at least one Multy Device. If you have multiple Multy Devices, the first one you install should be
connected to the modem or router. Other Multy Devices can be placed in different rooms to extend
WiFi range by wirelessly connecting to the first Multy Device.
3 Install the Zyxel Multy app and turn on Bluetooth on your smartphone. Make sure your phone also has
Internet access.
4 Connect the first Multy Device (see Section 2.1 on page 8).
5 Use the Zyxel Multy app to set up the Multy Device and manage your Multy Site (see Chapter 3 on page
18).
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2.1 Hardware Connections
1 Use the included power cable to connect the Multy Device’s power port to a power outlet.
2 If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband
modem or router that is connected to the Internet.
3 You may use Ethernet cables to connect other devices to your Multy Device.
4 The USB port on the WSQ20 device supports the Quick Charge function.
Figure 1 WSQ60/WSQ50 Rear Panel
CHAPTER 2
Hardware
Multy WiFi System User’s Guide
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Figure 2 WSQ20 Rear Panel
Figure 3 WSR30 Back Panel
Chapter 2 Hardware
Multy WiFi System User’s Guide
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