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ISG50
User Manual
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ZyXEL Communications ISG50 User Manual

ISG50

Integrated Service Gateway
Default Login Details
LAN IP Address
User Name admin Password 1234
Version 2.30 Edition 3, 05/2012
www.zyxel.com
https://192.168.1.1
www.zyxel.com
IMPORTANT! READ CAREFULL Y
BEFORE USE. KEEP THIS GUIDE
Copyright © 2012 ZyXEL Communications Corporation
IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE.
Graphics in this book may differ slightly from the product due to differences in operating systems, operating system versions, or if you installed updated firmware/software for your device. Every effort has been made to ensure that the information in this manual is accurate.
Related Documentation
•Quick Start Guide The Quick Start Guide is designed to show you how to make the ISG50 hardware connections
and access the Web Configurator wizards. (See the wizard real time help for information on configuring each screen.) It also contains a connection diagram and package contents list.
• CLI Reference Guide The CLI Reference Guide explains how to use the Command-Line Interface (CLI) to configure the
ISG50.
Note: It is recommended you use the Web Configurator to configure the ISG50.
• Web Configurator Online Help Click the help icon in any screen for help in configuring that screen and supplementary
information.
•
How To Use This Guide
•Read Chapter 1 on page 27 chapter for an overview of features available on the ISG50.
•Read Chapter 3 on page 43 for web browser requirements and an introduction to the main components, icons and menus in the ISG50 Web Configurator.
•Read Chapter 4 on page 59 if you’re using the installation wizard for first time setup and you want more detailed information than what the real time online help provides.
•Read Chapter 5 on page 69 if you’re using the quick setup wizards and you want more detailed information than what the real time online help provides.
• It is highly recommended you read Chapter 6 on page 87 for detailed information on essential terms used in the ISG50, what prerequisites are needed to configure a feature and how to use that feature.
• It is highly recommended you read Chapter 7 on page 107 for ISG50 application examples.
• Subsequent chapters are arranged by menu item as defined in the Web Configurator. Read each chapter carefully for detailed information on that menu item.
• To find specific information in this guide, use the Contents Overview, the Table of Contents, the Index, or search the PDF file.
ISG50 User’s Guide2

Contents Overview

Contents Overview
User’s Guide .......................................................................................................................................25
Introducing the ISG50 .............................................................................................................................27
Features and Applications ...................................... ... ... ... .... ... ... ... .... .......................................................37
Web Configurator ............... ... .... ... ... ... .....................................................................................................43
Installation Setup Wizard ........................................................................................................................59
Quick Setup .............................................................................................................................................69
Configuration Basics ................................................. ... ...........................................................................87
General Tutorials ...................................................................................................................................107
PBX Tutorials ........................................................................................................................................135
Technical Reference ........................................................................................................................183
Dashboard ....................................... ... .... ... ... ... ......................................................................................185
Monitor ..................................................................................................................................................195
Registration .................................. ................................................................ .........................................229
Interfaces ..............................................................................................................................................233
Trunks ...................................................................................................................................................281
Policy and Static Routes .......................................................................................................................289
Routing Protocols ..................................................................................................................................302
Zones ....................................................................................................................................................313
DDNS ................................. .............................................................. .....................................................317
NAT .......................................................................................................................................................323
HTTP Redirect ......................................................................................................................................331
ALG .................................... .............................................................. .....................................................335
IP/MAC Binding .....................................................................................................................................341
Authentication Policy ................................................. ... ... .... ..................................................................347
Firewall ...................................... ................................ ................................... .........................................353
IPSec VPN ................................................... ... ... .... ... ... ... .... ... ...............................................................367
Bandwidth Management ................. ... .... ... ... ... ... .... ................................................ ... .... ........................397
ADP .................................... ................................ ................................. ..................................................411
Global PBX Settings ..............................................................................................................................429
Voice Interfaces ............................................................... .... ... ... ... .... ... ..................................................448
Extension Management .................. ... .... ... ................................................ ... .... .....................................453
Outbound Trunk Group ....................................................... ................................................ ..................477
Auto-attendant .......................................................................................................................................503
LCR .............................. ............................................................. ............................................................519
Group Management ..............................................................................................................................526
Call Services .........................................................................................................................................532
Call Recording .......................................................................................................................................544
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Contents Overview
Meet-me Conference ............................................................................................................................547
Paging Group ..................... ... .... ... ... ... .... ... ... .........................................................................................549
ACD .................................... ... .... ............................................. ... ... .... ... ... ... ............................................553
Sound Files .................................................. ... ... .... ... ... ... .... ... ...............................................................568
Auto Provision .......................................................................................................................................573
Voice Mail ............................................................................ ... ... ... .... ... ... ...............................................581
Phonebook ................................... ............................................................. ............................................587
Office Hours ..........................................................................................................................................595
User/Group ................................... ... ... .... ... ... .........................................................................................599
Addresses .............................................................................................................................................613
Services ................................................................................................................................................619
Schedules .............................................................................................................................................625
AAA Server ...........................................................................................................................................631
Authentication Method ..................................................................... ... ... ...............................................639
Certificates ............................................................................................................................................643
ISP Accounts ................................... ... .... ... ... .........................................................................................661
System ..................................................................................................................................................665
Log and Report .....................................................................................................................................705
Call Detail Record (CDR) ......................................................................................................................720
File Manager .........................................................................................................................................725
Diagnostics ................................... ... ... .... ...............................................................................................737
Packet Flow Explore .............................................................................................................................745
Reboot ....................................... ... ... ............................................. .... ... ... ... ... .... .....................................753
Shutdown ..............................................................................................................................................755
Extension Portal ....................................................................................................................................757
Troubleshooting ....................................................................................................................................765
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ISG50 User’s Guide

Table of Contents

Table of Contents
Contents Overview ..............................................................................................................................3
Table of Contents .................................................................................................................................5
Part I: User’s Guide .........................................................................................25
Chapter 1
Introducing the ISG50 ........................................................................................................................27
1.1 Overview ............................................. ... ... ... .... ... ... ... .............................................. ..........................27
1.1.1 PBX .........................................................................................................................................27
1.1.2 Security and Routing ................. ... ... ... .... ... ... ... .............................................. ... ... ... ... ... ...........28
1.1.3 Application Scenarios .......................................................... ... ... ... ...........................................28
1.2 Rack-mounted Installation .................................................................................................................31
1.2.1 Rack-Mounted Installation Procedure ......................................................................................32
1.3 Connecting the Frame Ground ...................................... ... ... ... .... ... ... ... ... .... ... ... ... ..............................32
1.4 Front Panel ................................... .... ............................................. ... ... ... .... ... ... .................................33
1.4.1 Front Panel LEDs ....................................................................................................................33
1.5 3G PCMCIA Card Installation ...........................................................................................................34
1.6 Management Overview ................................................. ... ... ... .... ... ....................................................34
1.7 Starting and Stopping the ISG 50 .................. .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... ..............................35
Chapter 2
Features and Applications.................................................................................................................37
2.1 Features ............. .... ... ... ... .... ............................................. ... ... .... ... ... ... ... ...........................................37
Chapter 3
Web Configurator................................................................................................................................43
3.1 Web Configurator Requirements .......................................................................................................43
3.2 Web Configurator Access .................................................................................................................43
3.3 Web Configurator Screens Overview ................................................................................................45
3.3.1 Title Bar ........................ ... ............................................. .... ... ... ... ..............................................45
3.3.2 Navigation Panel .....................................................................................................................46
3.3.3 Main Window ....................................................................................................... ... .................52
3.3.4 Tables and Lists ...................................... ... ............................................. ... .... ... ... ... .................54
Chapter 4
Installation Setup Wizard...................................................................................................................59
4.1 Installation Setup Wizard Screens ...................................................................................................59
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4.1.1 Internet Access Setup - WAN Interface ..................................................................................59
4.1.2 Internet Access: Ethernet .......................................................................................................60
4.1.3 Internet Access: PPPoE ..................... .... ... ... ... .... ............................................. ... ... ... .... ..........62
4.1.4 Internet Access: PPTP ....................................... ... ... ..............................................................63
4.1.5 ISP Parameters ......................... ... ... ... .... ............................................. ... ... .... ... ... ... .................63
4.1.6 Internet Access Setup - Second WAN Interface ........ ... ................................................. ... ... ... .65
4.1.7 Internet Access - Finish ..........................................................................................................66
4.2 Device Registration .........................................................................................................................66
Chapter 5
Quick Setup.........................................................................................................................................69
5.1 Quick Setup Overview ......................... ... ... ... .....................................................................................69
5.2 WAN Interface Quick Setup ..............................................................................................................70
5.2.1 Choose an Ethernet Interface .......... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... .......................................70
5.2.2 Select WAN Type .................... ... ... ... ... .... ............................................. ... ... .... ... ... ....................71
5.2.3 Configure WAN Settings ..........................................................................................................72
5.2.4 WAN and ISP Connection Settings .........................................................................................72
5.2.5 Quick Setup Interface Wizard: Summary ................................................................................75
5.3 VPN Quick Setup ............................................. ... ... ............................................. .... ... ... ....................76
5.4 VPN Setup Wizard: Wizard Type ......................................................................................................77
5.5 VPN Express Wizard - Scenario ......................................................................................................78
5.5.1 VPN Express Wizard - Configuration .................... ... ... .... ... ... ... ............................................. .79
5.5.2 VPN Express Wizard - Summary ................... .... ............................................. ... ... ... .... ..........80
5.5.3 VPN Express Wizard - Finish .................................................................................................81
5.5.4 VPN Advanced Wizard - Scenario ..........................................................................................82
5.5.5 VPN Advanced Wizard - Phase 1 Settings .............................................................................83
5.5.6 VPN Advanced Wizard - Phase 2 ...........................................................................................84
5.5.7 VPN Advanced Wizard - Summary ........................................................................................85
5.5.8 VPN Advanced Wizard - Finish ..............................................................................................86
Chapter 6
Configuration Basics..........................................................................................................................87
6.1 PBX Features Overview ....................................................................................................................87
6.1.1 Call Routing ................................................................................................... ... ... ....................87
6.1.2 Internal Call Routing ............................................................ ... ... ... .... ... ... ... .... ... ... ....................89
6.1.3 Outbound Call Routing ............................................................................................................89
6.2 Object-based Configuration ............. ... ... ... ... .... ... ... ... .... ... ... ................................................ ..............91
6.3 Zones, Interfaces, and Physical Ports ...............................................................................................92
6.3.1 Interface Types ........................................................................................................................92
6.3.2 Default Interface and Zone Configuration .................................. ....................... ...................... . 93
6.4 Te rminology in the ISG50 ................. ... ... ... ... .....................................................................................94
6.5 Packet Flow .................................. .............................................. ... ... ... ... .... .......................................94
6.5.1 Routing Table Checking Flow ..................................................................................................95
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6.5.2 NAT Ta ble Checking Flow ....... ... ... ... ................................................. ... ... .................................96
6.6 Other Features Configuration Overview ........................................................................ ... ... .... ... .......97
6.6.1 Feature ............................ ... .... ... ... ... ... .............................................. ... ... ... .... ... .......................97
6.6.2 Licensing Registration ..................... ........................................................................................98
6.6.3 Interface .............. ... .............................................. ... ... ... .... ... ....................................................98
6.6.4 Trunks ....... .... ... ............................................. ... .... ... ... ..............................................................98
6.6.5 Policy Routes ............. ............................................. ... ... .... ... ... .................................................98
6.6.6 Static Routes .......................... ... ... ... ............................................. .... ... ... ... .... ..........................99
6.6.7 Zones ...................................................... ... ... ... .............................................. ... .......................99
6.6.8 DDNS ..................................... ... ... ... ... .... ... ... ............................................. .... ... ... ..................100
6.6.9 NAT ..................................... .... ... ... ............................................. ... .........................................100
6.6.10 HTTP Redirect .....................................................................................................................101
6.6.11 ALG ......................................................................................................................................101
6.6.12 Auth. Policy ..........................................................................................................................101
6.6.13 Firewall ................................................................................................................................101
6.6.14 IPSec VPN ...........................................................................................................................102
6.6.15 Bandwidth Management ......................................................................................................102
6.6.16 ADP .....................................................................................................................................103
6.7 Objects ............ ... .... ... ............................................. ... .... ... ...............................................................103
6.7.1 User/Group .................................................................................................... ... ... ... .......... .....104
6.8 System ............................................. ... ... ... ... .... ............................................. ... ... ............................104
6.8.1 DNS, WWW, SSH, TELNET, FTP, SNMP ..............................................................................104
6.8.2 Logs and Reports ..................................................................................................................105
6.8.3 File Manager ................. ... ... .... ...............................................................................................105
6.8.4 Diagnostics ................................................... ... .... ... ............................................. ..................105
6.8.5 Shutdown ............ ... .............................................. ... ... ... .... ... ... ...............................................105
Chapter 7
General Tutorials ..............................................................................................................................107
7.1 How to Configure Interfaces, Port Roles, and Zones ......................................................................107
7.1.1 Configure a WAN Ethernet Interface ................................................................... ... ... .... ... ... ..108
7.1.2 Configure Port Roles .............................................................................................................108
7.1.3 Configure Zones ............................................................... ... ... ... ... .........................................108
7.2 How to Configure a Cellular Interface .................................... .... ... ... ... ... .... ... ... ... .... ... ... ..................109
7.3 How to Configure Load Balancing ................................................................................................... 111
7.3.1 Set Up Available Bandwidth on Ethernet Interfaces .............................................................. 11 1
7.3.2 Configure the WAN Trunk ......................................................................................................112
7.4 How to Set Up an IPSec VPN Tunnel .............................................................................................113
7.4.1 Set Up the VPN Gateway ......................................................................................................114
7.4.2 Set Up the VPN Connection ..................................................................................................115
7.4.3 Configure Security Policies for the VPN Tunnel .................................................................... 116
7.5 How to Configure User-aware Access Control ................................................................................116
7.5.1 Set Up User Accounts ...........................................................................................................117
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7.5.2 Set Up User Groups ..............................................................................................................118
7.5.3 Set Up User Authentication Using the RADIUS Server .........................................................118
7.6 How to Use a RADIUS Server to Authenticate User Accounts Based on Groups ..........................120
7.7 How to Use Authentication Policies ................................................................................................122
7.7.1 Configure the Authentication Policy .......................................................................................122
7.8 How to Configure Service Control ...................................................................................................123
7.8.1 Allow HTTPS Administrator Access Only From the LAN ........................ ... .... ... .....................123
7.9 How to Allow Incoming H.323 Peer-to-peer Calls ...........................................................................125
7.9.1 Turn On the ALG ....................... ... ... ............................................. .... ... ... ...............................126
7.9.2 Set Up a NAT Policy For H.323 .............................................................................................126
7.9.3 Set Up a Firewall Rule For H.323 ..........................................................................................128
7.10 How to Allow Public Access to a Web Server ...............................................................................129
7.10.1 Create the Address Objects ................................................................................................ 129
7.10.2 Configure NAT .....................................................................................................................130
7.10.3 Set Up a Firewall Rule .........................................................................................................131
7.11 How to Use Multiple Static Public WAN IP Addresses for LAN to WAN Traffic ..... ... ... ... ... .... ... ... ..132
7.11.1 Create the Public IP Address Range Object ........................................................................132
7.11.2 Configure the Policy Route ..................................................................................................132
Chapter 8
PBX Tutorials ....................................................................................................................................135
8.1 Making Internal Calls .......................................................................................................................136
8.1.1 Configure SIP Extensions ......................................................................................................136
8.1.2 Connect IP Phones ................................................................................................................140
8.1.3 Register IP Phones ................................................................................................................140
8.2 Auto Provisioning ................................................ ... ... .... ... ...............................................................141
8.2.1 Configuring the snom VoIP Phones for Auto Provisioning ....................................................142
8.3 Making PSTN Calls .........................................................................................................................143
8.3.1 The PSTN Connection ............ ... ... ... ... ................................................. ... ... ............................143
8.3.2 Creating a Dialing Rule for PSTN ........................... ... ... .... ... ... ... ... .... ... ... ... .... ... ... .................. 144
8.3.3 Assigning an LCR to an Authority Group ...................................... .... ... ... ... ............................146
8.4 Making ITSP Calls ...........................................................................................................................147
8.4.1 The ITSP Connection ......................... .... ... ... ... .... ... ... ... .... ... ..................................................148
8.4.2 Creating a Dialing Rule for ITSP ......................................... ... ... ... .... ... ... ... .... ... ..................... 151
8.4.3 Assigning an LCR to an Authority Group ...................................... .... ... ... ... ............................152
8.5 Making ISDN Calls ..........................................................................................................................154
8.5.1 The ISDN Connection ............................................................................................................155
8.5.2 Creating a Dialing Rule for ISDN ......................... ... ... ... .... ................................................ .....156
8.5.3 Assigning an LCR to an Authority Group ...................................... .... ... ... ... ............................158
8.6 ISDN Network Configuration Examples ..........................................................................................159
8.6.1 Example 1: Small/Medium Business .....................................................................................160
8.6.2 Example 2: Company with Existing PBX ...............................................................................161
8.6.3 Example 3: Company with Existing PBX and Expanding Employees ...................................162
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8.7 Using Call Features ................................... ... .... ... ... ... ......................................................................163
8.7.1 Customizing Feature Codes ..................................................................................................163
8.7.2 Using the Voicemail Feature ......................................... .... ... ... ... ... .... ... ... ... .... ........................163
8.8 Using the Extension Portal .. ................................................ ... .... ... ..................................................164
8.8.1 Your Information .............. ......................................................................................................164
8.8.2 Accessing the Extension Portal .............................................................................................164
8.8.3 Using the Web Phone (IP Phone Users Only) .......................................................................165
8.8.4 Changing Your Security Information ......................................................................................166
8.8.5 Personalizing Your Settings ...................................................................................................167
8.8.6 Setting Up Voicemail .............. ... ............................................. ... ... .... ... ..................................170
8.9 Capturing Packets Using the Web Configurator ................. ... .... ... ... ... ... .... ... ... ... .... ... ... ..................171
8.10 Creating an Automated Menu System ..........................................................................................173
8.10.1 Menu Design and Call Routing ................................ ....................................................... .....173
8.10.2 Create an Agent Identity ....................... ................................................... ............................174
8.10.3 Create a Skill .......................................................................................................................175
8.10.4 Create an Auto-Attendant ....................................................................................................178
Part II: Technical Reference..........................................................................183
Chapter 9
Dashboard.........................................................................................................................................185
9.1 Overview ............................................. ... ... ... .... ... ... ... .............................................. ........................185
9.1.1 What Yo u Can Do in this Chapter ..........................................................................................185
9.2 The Dashboard Screen ...................................................................................................................185
9.2.1 The CPU Usage Screen ........................................................................................................190
9.2.2 The Memory Usage Screen ............. ... .... ... ... ................................................. ... ... ..................190
9.2.3 The Active Sessions Screen ..................................................................................................191
9.2.4 The VPN Status Screen .......................................... ... ... ............................................. .... ........192
9.2.5 The DHCP Table Screen .......................................................................................................192
9.2.6 The Number of Login Users Screen ................................................................. ... ... ... .... ... ... ..193
Chapter 10
Monitor...............................................................................................................................................195
10.1 Overview .......................................................................................................................................195
10.1.1 What You Can Do in this Chapter ........................................................................................195
10.2 The Port Statistics Screen ............................................................................................................196
10.2.1 The Port Statistics Graph Screen .......................................................................................197
10.3 Interface Status Screen .................................................................................................................198
10.4 The Traffic Statistics Scre en . ...... ....... ...... ....... ...... ....... ...... ... ....... ...... ....... ...... ....... ...... ..................200
10.5 The Session Monitor Screen ........................................................................................................203
10.6 The DDNS Status Screen .............................................................................................................205
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10.7 IP/MAC Binding Monitor ................................................................................................................205
10.8 The Login Users Screen ........................ ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ...............................206
10.9 Cellular Status Screen ...................................................................................................................207
10.9.1 More Information .................................................................................................................209
10.10 USB Storage Screen ...................................................................................................................210
10.11 The IPSec Monitor Screen ..........................................................................................................211
10.11.1 Regular Expressions in Searching IPSec SAs .............. ... ... ...............................................212
10.12 SIP Peer Screen .........................................................................................................................213
10.13 FXS Peer Screen ........................................................................................................................214
10.14 SIP Trunk Screen ..... ... .... ... ... ... .... ... ... ... ................................................. ... ... ... ............................215
10.15 CTI Peer Screen ....................................................................... ... ... ............................................216
10.16 FXO Trunk Screen ....................................................... ................................................ ...............217
10.17 BRI Trunk Screen ........................................................................................................................218
10.18 ACD Queue Screen ....................................................................................................................219
10.19 Log Screen ..................................................................................................................................220
10.20 Querying Call Recordings ...........................................................................................................222
10.20.1 Call Recordings File List .............................. .................................................... ..................223
10.21 CDR Backup Screen ..................................................................................................................223
10.22 CDR Query Screen ....................................................................................................................225
10.23 CDR Query Result Screen .........................................................................................................227
Chapter 11
Registration.......................................................................................................................................229
11.1 Overview .......................................................................................................................................229
11.1.1 What You Can Do in this Chapter ...................................................... ... ... .... ... .....................229
11.1.2 What you Need to Know ......................................................................................................229
11.2 The Registration Screen ................................................................................................................230
11.3 The Service Screen .......................................................................................................................231
Chapter 12
Interfaces...........................................................................................................................................233
12.1 Interface Overview ........................................................................................................................233
12.1.1 What You Can Do in this Chapter ........................................................................................233
12.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........233
12.2 Port Role ......................................................................................................................................236
12.3 Ethernet Summary Screen ............................................................................................................237
12.3.1 Ethernet Edit .......................................................................................................................238
12.3.2 Object References ...................... .................................................... .....................................246
12.4 PPP Interfaces .............................................................................................................................246
12.4.1 PPP Interface Summary ......................................................................................................247
12.4.2 PPP Interface Add or Edit ...................................................................................................248
12.5 Cellular Configuration Screen (3G) ...............................................................................................251
12.5.1 Cellular Add/Edit Screen .....................................................................................................253
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12.6 VLAN Interfaces ...........................................................................................................................259
12.6.1 VLAN Summary Screen ... .... ... ... ...... .... ...............................................................................261
12.6.2 VLAN Add/Edit ....................................................................................................................262
12.7 Bridge Interfaces ..........................................................................................................................267
12.7.1 Bridge Summary ..................................................................................................................269
12.7.2 Bridge Add/Edit ...................................................................................................................270
12.7.3 Virtual Interfaces Add/Edit ...................................................................................................275
12.8 Interface Technical Reference .......................................................................................................276
Chapter 13
Trunks................................................................................................................................................281
13.1 Overview .......................................................................................................................................281
13.1.1 What You Can Do in this Chapter ........................................................................................281
13.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........281
13.2 The Trunk Summary Screen ................... ... ................................................. ... ... .... ... ... ... ... ............285
13.3 Configuring a Trunk ......................................................................................................................287
13.4 Trunk Technical Reference ...........................................................................................................288
Chapter 14
Policy and Static Routes..................................................................................................................289
14.1 Policy and Static Routes Overview ...............................................................................................289
14.1.1 What You Can Do in this Chapter ........................................................................................289
14.1.2 What You Need to Know ............................ ............. ............. ............. ............. ............. ........290
14.2 Policy Route Screen ......................................................................................................................291
14.2.1 Policy Route Edit Screen .....................................................................................................294
14.3 IP Static Route Screen ..................................................................................................................297
14.3.1 Static Route Add/Edit Screen ..............................................................................................298
14.4 Policy Routing Technical Reference ..................................... ....... ...... ....... ...... ... ....... ...... ....... ........299
Chapter 15
Routing Protocols.............................................................................................................................302
15.1 Routing Protocols Overview ..........................................................................................................302
15.1.1 What You Can Do in this Chapter ........................................................................................302
15.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........302
15.2 The RIP Screen ....................................... ... .... ... ... ... .... ... ... ... .........................................................302
15.3 The OSPF Screen ......... .... ... ................................................ .... ... ..................................................304
15.3.1 Configuring the OSPF Screen .............................................................................................307
15.3.2 OSPF Area Add/Edit Screen ..............................................................................................309
15.3.3 Virtual Link Add/Edit Screen ...............................................................................................311
15.4 Routing Protocol Technical Reference ..........................................................................................311
Chapter 16
Zones.................................................................................................................................................313
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16.1 Zones Overview ............................................................................................................................313
16.1.1 What You Can Do in this Chapter ........................................................................................313
16.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........313
16.2 The Zone Screen ........................... ................................................ ... ... .........................................314
16.3 Zone Edit ......................................................................................................................................315
Chapter 17
DDNS..................................................................................................................................................317
17.1 DDNS Overview ............................................................................................................................317
17.1.1 What You Can Do in this Chapter ........................................................................................317
17.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........317
17.2 The DDNS Screen ........................................................................................................................318
17.2.1 The Dynamic DNS Add/Edit Screen ....................................................................................319
Chapter 18
NAT.....................................................................................................................................................323
18.1 NAT Overview ...............................................................................................................................323
18.1.1 What You Can Do in this Chapter ........................................................................................323
18.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........323
18.2 The NAT Screen ............................................................................................................................324
18.2.1 The NAT Add/Edit Screen ....................................................................................................325
18.3 NAT Technical Reference ..............................................................................................................328
Chapter 19
HTTP Redirect...................................................................................................................................331
19.1 Overview .......................................................................................................................................331
19.1.1 What You Can Do in this Chapter ........................................................................................331
19.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........331
19.2 The HTTP Redirect Screen ...........................................................................................................332
19.2.1 The HTTP Redirect Edit Screen ..........................................................................................333
Chapter 20
ALG ....................................................................................................................................................335
20.1 ALG Overview ...............................................................................................................................335
20.1.1 What You Can Do in this Chapter ........................................................................................335
20.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........335
20.1.3 Before You Begin .................................................................................................................337
20.2 The ALG Screen ...........................................................................................................................338
20.3 ALG Technical Reference .............................................................................................................339
Chapter 21
IP/MAC Binding.................................................................................................................................341
21.1 IP/MAC Binding Overview .............................................................................................................341
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21.1.1 What You Can Do in this Chapter ........................................................................................341
21.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........341
21.2 IP/MAC Binding Summary ............................................................................................................342
21.2.1 IP/MAC Binding Edit ............................................................................................................343
21.2.2 Static DHCP Edit .................................................................................................................344
21.3 IP/MAC Binding Exempt List .........................................................................................................345
Chapter 22
Authentication Policy........................................... ........... .......... .......................................................347
22.1 Overview .......................................................................................................................................347
22.1.1 What You Can Do in this Chapter ........................................................................................347
22.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........347
22.2 Authentication Policy Screen ........................................................................................................347
22.2.1 Creating/Editing an Authentication Policy ............................................................................350
Chapter 23
Firewall ..............................................................................................................................................353
23.1 Overview .......................................................................................................................................353
23.1.1 What You Can Do in this Chapter ........................................................................................353
23.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........354
23.1.3 Firewall Rule Example Applications ....................................................................................356
23.1.4 Firewall Rule Configuration Example ..................................................................................358
23.2 The Firewall Screen .................................................... ... ... ... .... ... ... ...............................................360
23.2.1 Configuring the Firewall Screen ..........................................................................................360
23.2.2 The Firewall Add/Edit Screen ..............................................................................................363
23.3 The Session Limit Screen .............................................................................................................364
23.3.1 The Session Limit Add/Edit Screen .....................................................................................365
Chapter 24
IPSec VPN..........................................................................................................................................367
24.1 IPSec VPN Overview ....................................................................................................................367
24.1.1 What You Can Do in this Chapter ........................................................................................367
24.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........368
24.1.3 Before You Begin .................................................................................................................370
24.2 The VPN Connection Screen ........................................................................................................370
24.2.1 The VPN Connection Add/Edit (IKE) Screen .......................................................................371
24.2.2 The VPN Connection Add/Edit Manual Key Screen ............................................................377
24.3 The VPN Gateway Screen ............................................................................................................379
24.3.1 The VPN Gateway Add/Edit Screen ....................................................................................381
24.4 IPSec VPN Background Information ....................... ......................................................................386
Chapter 25
Bandwidth Management...................................................................................................................397
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25.1 Overview .......................................................................................................................................397
25.1.1 What You Can Do in this Chapter ........................................................................................397
25.1.2 What You Need to Know .....................................................................................................397
25.1.3 Bandwidth Management Examples .....................................................................................401
25.2 The Bandwidth Management Screen ............................ ............................................. ..................404
25.2.1 The Bandwidth Management Add/Edit Screen ..... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ..406
Chapter 26
ADP ....................................................................................................................................................411
26.1 Overview .......................................................................................................................................411
26.1.1 ADP .....................................................................................................................................411
26.1.2 What You Can Do in this Chapter .......................................................................................411
26.1.3 What You Need To Know ............................................ .......................................... ...............411
26.1.4 Before You Begin .................................................................................................................412
26.2 The ADP General Screen .............................................................................................................412
26.3 The Profile Summary Screen ........................................................................................................413
26.3.1 Base Profiles .......................................................................................................................414
26.3.2 Configuring The ADP Profile Summary Screen .... ... ... .... ... ... ... ... .........................................414
26.3.3 Creating New ADP Profiles .................................................................................................415
26.3.4 Traffic Anomaly Profiles ................................................................. .....................................415
26.3.5 Protocol Anomaly Profiles ............................ .... ... ... ... .... ............................................. ........418
26.3.6 Protocol Anomaly Configuration ..........................................................................................418
26.4 ADP Technical Reference .............................................................................................................421
Chapter 27
Global PBX Settings.........................................................................................................................429
27.1 Overview .......................................................................................................................................429
27.1.1 What You Can Do in this Chapter ........................................................................................429
27.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........430
27.2 The SIP Server Screen .................................................................................................................431
27.3 The Feature Code Screen ............................................................................................................433
27.4 The E-Mail Screen ........................................................................................................................435
27.5 The Fake IP Screen .....................................................................................................................435
27.6 The Peer to Peer Screen ............................................................................................................436
27.6.1 How the Peer-to-Peer SIP Connection Works ......................... .................................... ........ 437
27.6.2 Add Peer-to-Peer Local Net .... ... ... ... .............................................. ... ... ... .... ... ... ... ... .... ... .....438
27.6.3 How Local Net and Peer-to-Peer Work Together ................................................................439
27.7 The QoS Screen ...........................................................................................................................440
27.8 The TAPI Screen ...........................................................................................................................442
27.8.1 Setting Up the TAPI Driver and Utility on Your Computer ....................................................443
27.9 Network Technical Reference .......................................................................................................447
Chapter 28
Voice Interfaces ................................................................................................................................448
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28.1 Overview .......................................................................................................................................448
28.1.1 What You Can Do in this Chapter ........................................................................................448
28.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........448
28.2 The FXS Screen ...........................................................................................................................449
28.3 The FXO Screen ..........................................................................................................................450
28.4 The BRI Screen ......................................... .... ... ... ... .... ..................................................................451
Chapter 29
Extension Management....................................................................................................................453
29.1 Overview .......................................................................................................................................453
29.1.1 What You Can Do in this Chapter ........................................................................................453
29.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........453
29.1.3 Before You Begin .................................................................................................................457
29.2 The Authority Group Screen .........................................................................................................458
29.2.1 The Add Authority Group Screen ........................................................................................458
29.2.2 The Authority Group Edit Screen ........................................................................................459
29.3 Extension Features .......................................................................................................................461
29.3.1 Extension Add/Edit the Basic Screen .................................................................................462
29.3.2 The Extension Call Forward Screen ............. .... ... ... ... .... ... ..................................................463
29.3.3 The Extension Voice Mail Settings Screen .........................................................................467
29.3.4 The Extension Advanced Screen .......................................................................................468
29.3.5 The Batch Add SIP Screen .................................................................................................469
29.4 The Group Access Code Screen ..................................................................................................471
29.5 The Click To Talk Group Screen ....................................................................................................472
29.5.1 Add or Edit a Click To Talk Group ........................................................................................472
29.6 Authority Group Technical Reference ...........................................................................................475
Chapter 30
Outbound Trunk Group....................................................................................................................477
30.1 Overview .......................................................................................................................................477
30.1.1 What You Can Do in this Chapter ........................................................................................477
30.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........478
30.1.3 Before You Begin .................................................................................................................481
30.2 Outbound Trunk Group Screen .....................................................................................................481
30.2.1 SIP Trunk Add/Edit .............................................................................................................483
30.2.2 SIP Auto Attendant and DDI Setup ...................................................................................486
30.2.3 Add DDI/DID Number ..........................................................................................................488
30.2.4 Trusted Peer Trunk Add/Edit ..............................................................................................490
30.2.5 Trusted Peer Auto Attendant and DDI Setup ..................................................... ............. .....493
30.2.6 Add/Edit FXO Trunk .............................................................................................................495
30.2.7 FXO or BRI Auto Attendant ................................................................................................496
30.2.8 Add/Edit BRI Trunk .............................................................................................................497
30.2.9 Add BRI Trunk DDI/DID Mapping .......................................................................................502
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30.2.10 Auto-Attendant for Incoming BRI Calls ..............................................................................502
Chapter 31
Auto-attendant ..................................................................................................................................503
31.1 Overview .......................................................................................................................................503
31.1.1 What You Can Do in this Chapter ........................................................................................503
31.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........503
31.2 The Default Auto-Attendant Screen ..............................................................................................505
31.3 The Customized Auto-Attendant Screen .......................................................................................507
31.3.1 The Add/Edit Auto-Attendant Screen ..................................................................................508
31.3.2 Auto Attendant Settings: Office Hours .................... ............................................................509
31.3.3 The Add/Edit Auto-Attendant Option Screen .......................................................................511
31.3.4 The Auto-Attendant Sub Menu Screen ................................................................................512
31.3.5 Auto Attendant Settings: Night Service ...............................................................................513
31.3.6 Greeting ...............................................................................................................................515
31.4 Technical Reference .......................................... ...... ....... ...... ....... ...... ....... ...... ... ....... .....................516
Chapter 32
LCR ....................................................................................................................................................519
32.1 Overview .......................................................................................................................................519
32.1.1 What You Can Do in this Chapter ........................................................................................520
32.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........520
32.1.3 Before You Begin .................................................................................................................520
32.2 LCR ...............................................................................................................................................521
32.2.1 LCR Configuration ..................................................... .... .....................................................521
32.2.2 Add/Edit LCR Dial Condition ..............................................................................................523
Chapter 33
Group Management..........................................................................................................................526
33.1 Overview .......................................................................................................................................526
33.1.1 What You Can Do in this Chapter ........................................................................................527
33.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........527
33.1.3 Before You Begin .................................................................................................................530
33.2 Group Management Screen ..........................................................................................................530
33.2.1 Edit Group Management Associations ............................. ... ... ... .... .....................................531
Chapter 34
Call Services .....................................................................................................................................532
34.1 Overview .......................................................................................................................................532
34.1.1 What You Can Do in this Chapter ........................................................................................532
34.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........532
34.1.3 Before You Begin .................................................................................................................533
34.2 The Auto Callback Screen ........................ .... ... ... ................................................. ... ... ... ...............533
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34.3 The Call Park Screen ....................................................................................................................534
34.3.1 Configuring the Call Park Screen ........................................................................................535
34.4 The Call Waiting Screen ...............................................................................................................536
34.4.1 Configuring the Call Waiting Screen ....................................................................................537
34.5 The Emergency Call Screen ........................................................................................................538
34.5.1 Configuring the Emergency Call Screen .............................................................................538
34.6 The Music on Hold Screen ...........................................................................................................539
34.6.1 Add or Edit Custom Music On Hold .....................................................................................541
34.7 The Call Transfer Screen ..............................................................................................................541
34.7.1 Configuring the Call Transfer Screen ......................... .... ... ... ... ... .... .....................................542
34.8 The Call Block Screen ..................................................................................................................542
Chapter 35
Call Recording ..................................................................................................................................544
35.1 Overview .......................................................................................................................................544
35.1.1 What You Can Do in this Chapter ........................................................................................544
35.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........544
35.2 Configuring the Call Recording Screen .........................................................................................545
Chapter 36
Meet-me Conference ........................................................................................................................547
36.0.1 Configuring the Meet-me Conference Screen .....................................................................547
36.0.2 The Meet-me Conference Calling Edit and Add Screen .....................................................547
Chapter 37
Paging Group....................................................................................................................................549
37.1 Overview .......................................................................................................................................549
37.2 The Paging Group Screen ............................................................................................................549
37.2.1 The Add/Edit Paging Group Screen .............................. ... ... ... ............................................550
Chapter 38
ACD....................................................................................................................................................553
38.1 Overview .......................................................................................................................................553
38.1.1 What You Can Do in this Chapter ........................................................................................553
38.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........554
38.2 The ACD Global Screen ................................................................................................................556
38.3 The Agent Screen .......................................................................................................................556
38.3.1 The Agent Settings Screen ................................................................................................557
38.4 The Skill Screen ..........................................................................................................................558
38.4.1 The Add/Edit Skill Screen ..................................................................................................559
38.5 The Hunt Group Screen ................................................................................................................562
38.5.1 The Add/Edit Hunt Group Screen .......................................................................................563
38.6 The Skill Menu Screen ................................................................................................................564
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Table of Contents
38.6.1 The Skill Menu Settings Screen .........................................................................................565
38.6.2 Add/Edit Skill Menu Action Screen .....................................................................................566
Chapter 39
Sound Files .......................................................................................................................................568
39.1 Overview .......................................................................................................................................568
39.1.1 What You Can Do in this Chapter ........................................................................................568
39.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........568
39.2 The System Sound Screen ...........................................................................................................568
39.2.1 The Add/Edit Sound File Screen ........................................................................................569
39.3 The Specific Sound File Screen ..................................................................................................570
39.3.1 The Add/Edit Sound File Screen ........................................................................................571
39.4 The Record Peer Screen ............................................................................................................571
Chapter 40
Auto Provision ..................................................................................................................................573
40.1 Overview .......................................................................................................................................573
40.1.1 What You Can Do in this Chapter ........................................................................................573
40.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........573
40.1.3 Before You Begin .................................................................................................................574
40.2 Auto Provision Setup .....................................................................................................................575
40.2.1 snom Batch Configuration XML File ....................................................................................576
40.2.2 Auto Provision Edit .............................................................................................................577
40.3 Auto Provision Advanced Screen ..................... ... ... .... ... ... ... .... ............................................. ........578
Chapter 41
Voice Mail ..........................................................................................................................................581
41.1 Overview .......................................................................................................................................581
41.1.1 What You Can Do in this Chapter ........................................................................................581
41.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........581
41.2 The Voice Mail Screen ..................................................................................................................582
41.3 Accessing Voice Mail ....................................................................................................................583
Chapter 42
Phonebook........................................................................................................................................587
42.1 Overview .......................................................................................................................................587
42.1.1 What You Can Do in this Chapter ........................................................................................587
42.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........587
42.1.3 Before You Begin .................................................................................................................588
42.2 The Phonebook General Screen .......................................... .... ... ... ...............................................588
42.3 The LDAP Phonebook Summary Screen .....................................................................................589
42.4 The LDAP Phonebook Settings Screen .......................................................................................589
42.5 The Local Phonebook Screen ......................................................................................................591
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42.5.1 Local Phonebook Add/Edit Screen ................................... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ..592
Chapter 43
Office Hours ......................................................................................................................................595
43.1 Overview .......................................................................................................................................595
43.1.1 What You Can Do in this Chapter ........................................................................................595
43.1.2 What You Need To Know ............................................ .......................................... ...............595
43.1.3 Before You Begin .................................................................................................................595
43.2 Office Hour Screen ........................................................................................................................595
Chapter 44
User/Group........................................................................................................................................599
44.1 Overview .......................................................................................................................................599
44.1.1 What You Can Do in this Chapter ........................................................................................599
44.1.2 What You Need To Know ............................................ .......................................... ...............599
44.2 User Summary Screen ..................................................................................................................601
44.2.1 User Add/Edit Screen ..........................................................................................................602
44.3 User Group Summary Screen .......................................................................................................604
44.3.1 Group Add/Edit Screen ........................................................................................................605
44.4 Setting Screen ..............................................................................................................................605
44.4.1 Default User Authentication Timeout Settings Edit Screens ................................................608
44.4.2 User Aware Login Example .................................................................................................609
44.5 User /Group Technical Reference .................................................................................................610
Chapter 45
Addresses .........................................................................................................................................613
45.1 Overview .......................................................................................................................................613
45.1.1 What You Can Do in this Chapter ........................................................................................613
45.1.2 What You Need To Know ............................................ .......................................... ...............613
45.2 Address Summary Screen ....................................................... ... ... ... ... .... ... ... ... .... ... ... ... ... ............613
45.2.1 Address Add/Edit Screen ........ ... ... ... ...................................................................................614
45.3 Address Group Summary Screen .................................................................................................615
45.3.1 Address Group Add/Edit Screen .........................................................................................616
Chapter 46
Services.............................................................................................................................................619
46.1 Overview .......................................................................................................................................619
46.1.1 What You Can Do in this Chapter ........................................................................................619
46.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........619
46.2 The Service Summary Screen ......................................................................................................620
46.2.1 The Service Add/Edit Screen ..............................................................................................622
46.3 The Service Group Summary Screen ........................................................... ... .... ... ... ... ... .... ... .....622
46.3.1 The Service Group Add/Edit Screen ...................................................................................624
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Table of Contents
Chapter 47
Schedules..........................................................................................................................................625
47.1 Overview .......................................................................................................................................625
47.1.1 What You Can Do in this Chapter ........................................................................................625
47.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........625
47.2 The Schedule Summary Screen ...................................................................................................626
47.2.1 The One-Time Schedule Add/Edit Screen ...........................................................................627
47.2.2 The Recurring Schedule Add/Edit Screen ...................... ... ... ... ... .... ... ... ... .... ... .....................628
Chapter 48
AAA Server........................................................................................................................................631
48.1 Overview .......................................................................................................................................631
48.1.1 Directory Service (AD/LDAP) ..............................................................................................631
48.1.2 RADIUS Server ...................................................................................................................631
48.1.3 ASAS ...................................................................................................................................632
48.1.4 What You Can Do in this Chapter ........................................................................................632
48.1.5 What You Need To Know ............................................ .......................................... ...............632
48.2 Active Directory or LDAP Server Summary ..................................................................................634
48.2.1 Adding an Active Directory or LDAP Server ........................................................................635
48.3 RADIUS Server Summary .............................................................................................................636
48.3.1 Adding a RADIUS Server ...................................................................................................637
Chapter 49
Authentication Method.......................................................................................................... ...........639
49.1 Overview .......................................................................................................................................639
49.1.1 What You Can Do in this Chapter ........................................................................................639
49.1.2 Before You Begin .................................................................................................................639
49.1.3 Example: Selecting a VPN Authentication Method ..............................................................639
49.2 Authentication Method Objects .....................................................................................................640
49.2.1 Creating an Authentication Method Object .............. ... .... ... ... ... ... .........................................641
Chapter 50
Certificates........................................................................................................................................643
50.1 Overview .......................................................................................................................................643
50.1.1 What You Can Do in this Chapter ........................................................................................643
50.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........643
50.1.3 Verifying a Certificate ...........................................................................................................645
50.2 The My Certificates Screen .................. .................................... ................................ .....................646
50.2.1 The My Certificates Add Screen ..........................................................................................648
50.2.2 The My Certificates Edit Screen .............................................. ... .... ... ... ... ............................651
50.2.3 The My Certificates Import Screen .....................................................................................653
50.3 The Trusted Certificates Screen ..................................................................................................654
50.3.1 The Trusted Certificates Edit Screen ..................................................................................656
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Table of Contents
50.3.2 The Trusted Certificates Import Screen ..............................................................................659
50.4 Certificates Technical Reference ...................................................................................................659
Chapter 51
ISP Accounts.....................................................................................................................................661
51.1 Overview .......................................................................................................................................661
51.1.1 What You Can Do in this Chapter ........................................................................................661
51.2 ISP Account Summary ..................................................................................................................661
51.2.1 ISP Account Add/Edit .........................................................................................................662
Chapter 52
System...............................................................................................................................................665
52.1 Overview .......................................................................................................................................665
52.1.1 What You Can Do in this Chapter ........................................................................................665
52.2 Host Name ....................................................................................................................................666
52.3 USB Storage .................................................................................................................................666
52.4 Date and Time ...............................................................................................................................667
52.4.1 Pre-defined NTP Time Servers List ...................... ... ... .... ............................................. ... ... ..670
52.4.2 Time Server Synchronization ............................................. ................ ................ ..................670
52.5 Console Port Speed ......................................................................................................................671
52.6 DNS Overview ...............................................................................................................................672
52.6.1 DNS Server Address Assignment .......................................................................................672
52.6.2 Configuring the DNS Screen ............................................................................................... 672
52.6.3 Address Record ..................................................................................................................674
52.6.4 PTR Record .........................................................................................................................675
52.6.5 Adding an Address/PTR Record .........................................................................................675
52.6.6 Domain Zone Forwarder ......... ............................................. ... ... .... .....................................675
52.6.7 Adding a Domain Zone Forwarder ......................................................................................676
52.6.8 MX Record ..........................................................................................................................676
52.6.9 Adding a MX Record ...........................................................................................................677
52.6.10 Adding a DNS Service Control Rule ...................................... ... .... ... ... ... .... ... ... ... ... .... ... ... ..677
52.7 WWW Overview ............................................................................................................................678
52.7.1 Service Access Limitations ..................................................................................................678
52.7.2 System Timeout ...................................................................................................................678
52.7.3 HTTPS .................................................................................................................................679
52.7.4 Configuring WWW Service Control .....................................................................................680
52.7.5 Service Control Rules ........................... ....................................................... ........................683
52.7.6 Customizing the WWW Login Page ....................................................................................683
52.7.7 HTTPS Example ..................................................................................................................687
52.8 SSH ............................................................................................................................................693
52.8.1 How SSH Works ............................ ... .... ... ... ... .... ... ...............................................................694
52.8.2 SSH Implementation on the ISG50 .....................................................................................695
52.8.3 Requirements for Using SSH ................................... ... .... ... ... ... ... .........................................695
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Table of Contents
52.8.4 Configuring SSH ..................................................................................................................695
52.8.5 Secure Telnet Using SSH Examples ...................................................................................696
52.9 Telnet ............................................................................................................................................698
52.9.1 Configuring Telnet ................................................................................................................698
52.10 FTP ............................................................................................................................................699
52.10.1 Configuring FTP ................................................................................................................699
52.11 SNMP ... ... ... ... .... ... ... ... .............................................. ... ... ... .... ... ... ... ............................................700
52.11.1 Supported MIBs ........................................... .... ... ... ... .... .....................................................702
52.11.2 SNMP Traps .......... ... ... ... .... ... ... ... ... ...................................................................................702
52.11.3 Configuring SNMP ....................................... .... ... ... ... ............................................. .... ........702
52.12 Language Screen .......................................................................................................................704
Chapter 53
Log and Report .................................................................................................................................705
53.1 Overview .......................................................................................................................................705
53.1.1 What You Can Do In this Chapter ........................................................................................705
53.2 Email Daily Report .......................................................................................................................705
53.3 Log Setting Screens .....................................................................................................................707
53.3.1 Log Setting Summary ..........................................................................................................708
53.3.2 Edit System Log Settings ...................................................................................................710
53.3.3 Edit Log on USB Storage Setting ............................ ... .... ... ... ............................................. ..713
53.3.4 Edit Remote Server Log Settings .......................................................................................715
53.3.5 Active Log Summary Screen ...............................................................................................716
Chapter 54
Call Detail Record (CDR)..................................................................................................................720
54.1 Overview .......................................................................................................................................720
54.1.1 What You Can Do in this Chapter ........................................................................................720
54.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........720
54.2 The CDR Configuration Screen ....................................................................................................721
54.2.1 Configure Your Remote Server ................................ ............. ............. ............. ............. ........722
Chapter 55
File Manager......................................................................................................................................725
55.1 Overview .......................................................................................................................................725
55.1.1 What You Can Do in this Chapter ........................................................................................725
55.1.2 What you Need to Know ......................................................................................................725
55.2 The Configuration File Screen ......................................................................................................727
55.3 The Firmware Package Screen ....................................................................................................731
55.4 The Shell Script Screen ...............................................................................................................733
Chapter 56
Diagnostics .......................................................................................................................................737
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56.1 Overview .......................................................................................................................................737
56.1.1 What You Can Do in this Chapter ........................................................................................737
56.2 The Diagnostic Screen ...... ... ................................................ .... ... ..................................................737
56.2.1 The Diagnostics Files Screen .............................................................................................. 738
56.3 The Packet Capture Screen ..........................................................................................................739
56.3.1 The Packet Capture Files Screen ........................................................................................741
56.3.2 Example of Viewing a Packet Capture File ........................... ... ... .... ... ..................................742
56.4 Core Dump Screen .......................................................................................................................742
56.4.1 Core Dump Files Screen .....................................................................................................743
56.5 The System Log Screen ................................................................................................................744
Chapter 57
Packet Flow Explore.........................................................................................................................745
57.1 Overview .......................................................................................................................................745
57.1.1 What You Can Do in this Chapter ........................................................................................745
57.2 The Routing Status Screen ...........................................................................................................745
57.3 The SNAT Status Screen ..............................................................................................................750
Chapter 58
Reboot ...............................................................................................................................................753
58.1 Overview .......................................................................................................................................753
58.1.1 What You Need To Know ............................................ .......................................... ...............753
58.2 The Reboot Screen .......................................................................................................................753
Chapter 59
Shutdown...........................................................................................................................................755
59.1 Overview .......................................................................................................................................755
59.1.1 What You Need To Know ............................................ .......................................... ...............755
59.2 The Shutdown Screen ...................................................................................................................755
Chapter 60
Extension Portal................................................................................................................................757
60.1 Overview .......................................................................................................................................757
60.1.1 What You Can Do in this Chapter ........................................................................................757
60.1.2 What You Need to Know ................................ ............. ............. .......... ............. ............. ........758
60.2 Web Phone ..................................................................................................................................759
60.3 Peer Info ........................................................................................................................................760
60.4 Call Forwarding and Blocking ......................................................................................................761
60.5 Voice Mail Settings .......................................................................................................................763
60.6 Call Recording ...............................................................................................................................764
Chapter 61
Troubleshooting................................................................................................................................765
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Table of Contents
61.1 Resetting the ISG50 ......................................................................................................................774
61.2 Getting More Troubleshooting Help ..............................................................................................774
Appendix A Log Descriptions...........................................................................................................775
Appendix B Common Services........................................................................................................827
Appendix C Importing Certificates...................................................................................................831
Appendix D Legal Information .........................................................................................................855
Index ..................................................................................................................................................857
24
ISG50 User’s Guide
PART I

User’s Guide

25
26
This chapter gives an overview of the ISG50. It explains the front panel ports, LEDs, introduces the management methods, and lists different ways to start or stop the ISG50.

1.1 Overview

The ISG50 combines an IP PBX with powerful routing and security features. Its flexible configuration helps network administrators set up the network and enforce security policies efficiently, making it an ideal solution for reliable, secure voice and data service.
1.1.1 PBX
An IP PBX is a telephone exchange device located at a company site which allows an organization to set up and control calls. IP stands for Internet Protocol, and PBX stands for Private Branch Exchange. A regular company telephone switchboard is an example of a PBX. The company’s telephones are connected to the IP PBX. The IP PBX is then connected to the outside world via connections to a combination of the following networks:
CHAPTER 1

Introducing the ISG50

• A traditional Public Switched Telephone Network (PSTN): ISG50-PSTN
• An Internet connection to an Internet Telephony Service Provider (ITSP): all ISG50 models
• An Integrated Services Digital Network/Basic Rate Interface Network (ISDN BRI): ISG50-ISDN
Each telephone connected to an IP PBX has an extension assigned to it. An extension is a unique telephone number within an organization typically consisting of only a few digits. People inside the
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Chapter 1 Introducing the ISG50
PSTN
Internet
ITSP
PSTN/ISDN
ISG
company can call each other by dialing extensions. Calls to the outside world go through the IP PBX to the PSTN, ITSP, or ISDN.
Figure 1 IP PBX Example
The ISG50 can function as a stand alone telephone switchboard for a small organization. It can also supplement a legacy PBX within an organization by providing VoIP telephon y features. See Chapter
2 on page 37 for a more detailed overview of the ISG50’s features.
1.1.2 Security and Routing
The ISG50’s security features include VPN, firewall, ADP (Anomaly Detection and Protection), and certificates. It also provides bandwidth management, Instant Messaging (IM) and Peer to Peer (P2P) control, NAT, port forwarding, policy routing, DHCP server and other powerful features. Flexible configuration helps you set up the network and enforce security policies efficiently. See
Chapter 2 on page 37 for a more detailed overview of the ISG50’s features.
The ISG50 provides excellent throughput with the reliability of dual WAN Gigabit Ethernet ports and load balancing. You can also use a 3G cellular USB (not included) for a third WAN connection.
The ISG50 lets you set up multiple networks for your company. The De-Militarized Zone (DMZ) increases LAN security by providing separate ports for connecting publicly accessible servers. The ISG50 also provides two separate LAN networks. You can set ports to be part of the LAN1, or DMZ. Alternatively, you can deploy the ISG50 as a transparent firewall in an existing network with minimal configuration.
1.1.3 Application Scenarios
Here are some common application scenarios for the ISG50.
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ISG50 User’s Guide
1.1.3.1 All-in-one
FAX
ITSP
PSTN/ISDN
ISG
DMZ
LAN
A
C
Headquarters
B
D
WAN1
WAN2
Use the ISG50 to provide VoIP and security services.
Figure 2 All-in-one Application Scenario
Chapter 1 Introducing the ISG50
VoIP Services:
• VoIP phones and smartphones can make internal calls and external calls.
• Least Cost Routing (LCR) dialing rules put calls through the appropriate outbound line. Long distance calls (to C in the figure) use VoIP and local calls (to D) use PSTN or ISDN.
• Auto attendant menu systems act as automatic switchboard operators to help route incoming calls to the proper extension.
• Customers (like B) use Web services such as Click To Talk, Skype, or Google Voice to call in.
• Voice mail stores voice messages for users and can also forward them by email.
• Conference room extensions allow callers from within and outside your organization to join conference calls by dialing a conference room extension.
• Use call recording to record all calls for specific extensions or trunks or let users record calls.
• VLAN and QoS enhance voice quality.
•Fax over IP.
• PSTN or ISDN outbound voice trunks and fax service.
Security Services:
• Firewall protected Internet access and DMZ network for publicly accessible servers.
• IPSec VPN-secured VoIP services and internal server access for teleworkers (A and C in the diagram).
• Multiple WAN gives fail-over protection for VPN connections and VoIP.
1.1.3.2 DMZ Installation
ISG50 User’s Guide
Use the ISG50 with a USG, ZyXEL ’ s Unified Threat Management (UTM) firewall to add more security services like IDP and anti-virus. If you connect the ISG50 to a USG model’s DMZ, the ISG50
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Chapter 1 Introducing the ISG50
FAX
ITSP
PSTN/ISDN
ISG
DMZ
LAN
A
C
Headquarters
B
D
WAN1
WAN2
USG
FAX
ITSP
PSTN/ISDN
ISG
DMZ
LAN
A
C
Headquarters
B
D
WAN1
WAN2
USG
WAN2
WAN1
provides the VoIP services listed in the previous scenario, and the USG provides the security services. Here is an example.
Figure 3 DMZ Installation
1.1.3.3 Parallel to a USG
Connect the ISG50 to the Internet and a USG model’s LAN to give the VoIP a physically separate Internet connection to keep bursts of data traffic from impacting voice quality. The ISG50 provides the VoIP services listed in the previous scenario along with firewall protection and VPN and WAN fail-over for the VoIP services. The USG provides additional WA N fail-over protection for the VoIP services. Here is an example of using the ISG50 along with a USG.
Figure 4 Installation Parallel to a USG
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