Zyxel VSG-1200 user manual
VSG-1200
Vantage Service Gateway
User’s Guide
Version 1.05
November 2004
VSG-1200 User’s Guide
Copyright
Copyright © 2004 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed,
stored in a retrieval system, translated into any language, or transmitted in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, photocopying, manual, or
otherwise, without the prior written permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or
software described herein. Neither does it convey any license under its patent rights nor the
patent rights of others. ZyXEL further reserves the right to make changes in any products
described herein without notice. This publication is subject to change without notice.
Trademarks
ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL
Communications, Inc. Other trademarks mentioned in this publication are used for
identification purposes only and may be properties of their respective owners.
Copyright 2
VSG-1200 User’s Guide
Federal Communications
Commission (FCC) Interference
Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operations.
This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Certifications
Go to www.zyxel.com
1 Select your product from the drop-down list box on the ZyXEL home page to go to that
product's page.
2 Select the certification you wish to view from this page
Federal Communications Commission (FCC) Interference Statement 3
VSG-1200 User’s Guide
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects
in materials or workmanship for a period of up to two years from the date of purchase. During
the warranty period, and upon proof of purchase, should the product have indications of failure
due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the
defective products or components without charge for either parts or labor, and to whatever
extent it shall deem necessary to restore the product or components to proper operating
condition. Any replacement will consist of a new or re-manufactured functionally equivalent
product of equal value, and will be solely at the discretion of ZyXEL. This warranty shall not
apply if the product is modified, misused, tampered with, damaged by an act of God, or
subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the
purchaser. This warranty is in lieu of all other warranties, express or implied, including any
implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in
no event be held liable for indirect or consequential damages of any kind of character to the
purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return
Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of
purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of
ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, Postage Paid. This warranty
gives you specific legal rights, and you may also have other rights that vary from country to
country.
Safety Warnings
1 To reduce the risk of fire, use only No. 26 AWG or larger telephone wire.
2 Do not use this product near water, for example, in a wet basement or near a swimming
pool.
3 Avoid using this product during an electrical storm. There may be a remote risk of electric
shock from lightening.
ZyXEL Limited Warranty 4
VSG-1200 User’s Guide
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
METHOD
LOCATION
WORLDWIDE
NORTH
AMERICA
GERMANY
FRANCE
SPAIN
DENMARK
NORWAY
SWEDEN
FINLAND
a. “+” is the (prefix) number you enter to make an international telephone call.
SUPPORT E-MAIL TELEPHONE
SALES E-MAIL FAX FTP SITE
support@zyxel.com.tw +886-3-578-3942 www.zyxel.com
sales@zyxel.com.tw +886-3-578-2439 ftp.zyxel.com
support@zyxel.com +1-800-255-4101
+1-714-632-0882
sales@zyxel.com +1-714-632-0858 ftp.us.zyxel.com
support@zyxel.de +49-2405-6909-0 www.zyxel.de ZyXEL Deutschland GmbH.
sales@zyxel.de +49-2405-6909-99
info@zyxel.fr +33 (0)4 72 52 97 97 www.zyxel.fr ZyXEL France
+33 (0)4 72 52 19 20
support@zyxel.es +34 902 195 420 www.zyxel.es ZyXEL Communications
sales@zyxel.es +34 913 005 345
support@zyxel.dk +45 39 55 07 00 www.zyxel.dk ZyXEL Communications A/S
sales@zyxel.dk +45 39 55 07 07
support@zyxel.no +47 22 80 61 80 www.zyxel.no ZyXEL Communications A/S
sales@zyxel.no +47 22 80 61 81
support@zyxel.se +46 31 744 7700 www.zyxel.se ZyXEL Communications A/S
sales@zyxel.se +46 31 744 7701
support@zyxel.fi +358-9-4780-8411 www.zyxel.fi ZyXEL Communications Oy
sales@zyxel.fi +358-9-4780 8448
A
WEB SITE
www.europe.zyxel.com
ftp.europe.zyxel.com
www.us.zyxel.com ZyXEL Communications Inc.
REGULAR MAIL
ZyXEL Communications Corp.
6 Innov ati on Road II
Sc ience Park
Hs inchu 3 00
Ta iw a n
1130 N. Miller St.
Ana hei m
CA 92806- 2001
U.S.A.
Adenauerstr. 20/A2 D-52146
Wuerselen
Germany
1 rue des Ve rg er s
Ba t. 1 / C
69760 Limonest
France
A l e j a n d r o V i l l e g a s 3 3
1 º , 2 8 0 4 3 M a d r i d
Spain
Col um bu sv ej 5
2860 Soeborg
Denmark
Ni ls Hansens vei 13
0667 Oslo
Norway
Sjöporten 4, 41764 Göteborg
Sweden
Mal mi nk aa ri 10
00700 Helsinki
Finland
Customer Support 5
VSG-1200 User’s Guide
Customer Support 6
VSG-1200 User’s Guide
Table of Contents
Copyright .................................................................................................................. 2
Federal Communications Commission (FCC) Interference Statement ............... 3
ZyXEL Limited Warranty.......................................................................................... 4
Customer Support.................................................................................................... 5
List of Figures ........................................................................................................ 15
List of Tables .......................................................................................................... 21
Preface .................................................................................................................... 25
Chapter 1
Getting to Know Your VSG .................................................................................... 27
1.1 Introducing the VSG ...........................................................................................27
1.2 Features .............................................................................................................27
1.3 Applications ........................................................................................................30
1.3.1 Internet Access for LAN Networks ............................................................30
1.3.2 Internet Access in Public Areas ................................................................31
1.3.3 Hotel Application with PMS .......................................................................31
Chapter 2
Hardware Installation and Connection................................................................. 33
2.1 Installation Options .............................................................................................33
2.1.1 Desktop Installation ..................................................................................33
2.1.2 Rack Mount Installation ............................................................................33
2.2 Hardware Connections .......................................................................................34
2.2.1 Front Panel ...............................................................................................34
2.2.1.1 Four LAN 10/100M Ports .................................................................35
2.2.1.2 The WAN Port .................................................................................35
2.2.1.3 The Console Port ............................................................................35
2.2.1.4 The PMS Port ..................................................................................35
2.2.1.5 The Reset Button ............................................................................36
2.2.2 Front Panel LEDs .....................................................................................36
2.2.3 Rear Panel ................................................................................................36
2.2.4 Turning on the VSG ..................................................................................37
Table of Contents 7
VSG-1200 User’s Guide
Chapter 3
The Web Configurator............................................................................................ 39
3.1 Introducing the Web Configurator ......................................................................39
3.2 Accessing the Web Configurator ........................................................................39
3.3 The Navigation Panels .......................................................................................41
3.4 Screen Overview ................................................................................................42
3.5 General System Setting .....................................................................................42
3.6 System Login Accounts ......................................................................................45
3.7 Changing System Login Passwords ..................................................................46
3.8 Restarting the VSG ............................................................................................48
3.9 Logging Out of the Web Configurator ................................................................49
Chapter 4
LAN, WAN and Server Setup................................................................................. 51
2.2.5 Methods of Restoring Factory Defaults ....................................................37
3.3.1 The Configuration Menu Panel .................................................................41
3.3.2 Screen-Specific Link Panel .......................................................................41
4.1 Factory Ethernet Defaults ..................................................................................51
4.2 LANs and WANs ................................................................................................51
4.3 IP Address Assignment ......................................................................................51
4.4 DHCP Configuration ...........................................................................................51
4.4.1 IP Address and Subnet Mask ...................................................................52
4.4.2 Private IP Addresses ................................................................................52
4.5 DNS Server Address ..........................................................................................53
4.6 LAN Configuration ..............................................................................................53
4.7 WAN Configuration .............................................................................................54
4.7.1 Configuring WAN MAC Address ...............................................................54
4.7.2 WAN IP Address Settings ........................................................................54
4.7.3 PPPoE ......................................................................................................55
4.7.4 PPTP ........................................................................................................57
4.8 Server Configuration ..........................................................................................59
Chapter 5
NAT Pool ................................................................................................................. 63
5.1 NAT Introduction ................................................................................................63
5.1.1 NAT Definitions .........................................................................................63
5.1.2 What NAT Does ........................................................................................64
5.1.3 How NAT Works .......................................................................................64
5.2 VPN and NAT .....................................................................................................64
5.3 NAT Examples ...................................................................................................65
5.3.1 Example 1: One-to-One ............................................................................65
5.3.2 Example 2: Many-to-One ..........................................................................66
8 Table of Contents
VSG-1200 User’s Guide
5.3.3 Example 3: One-to-One and Many-to-One ...............................................66
5.4 Configuring NAT Pool .........................................................................................67
Chapter 6
Authentication ........................................................................................................ 69
6.1 Overview ............................................................................................................69
6.1.1 User Agreement ........................................................................................69
6.1.2 CAS (Central Authentication Service) .......................................................69
6.1.3 Built-in Authentication ...............................................................................70
6.1.4 RADIUS ....................................................................................................70
6.1.4.1 RADIUS Accounting ........................................................................70
6.1.4.2 Vendor Specific Attribute .................................................................70
6.2 Authentication Settings .....................................................................................71
6.2.1 Scenario Options ......................................................................................74
Chapter 7
Billing Profiles and PMS Configuration ............................................................... 77
7.1 About Billing Profiles ..........................................................................................77
7.1.1 Creating a Billing Profile ...........................................................................77
7.1.2 Editing a Billing Profile ..............................................................................78
7.2 PMS (Property Management System) ...............................................................80
7.2.1 Port-Location Mapping Charge Modes .....................................................80
7.2.2 PMS Configuration ....................................................................................81
7.3 Types of Subscriber Accounts ............................................................................82
Chapter 8
Static Subscriber Accounts................................................................................... 83
8.1 About Static Subscriber Accounts ......................................................................83
8.2 Global Static Account Settings ...........................................................................83
8.3 Creating a Static Account ...................................................................................84
8.3.1 Generating Static Accounts Automatically ................................................85
8.3.2 Creating Static Subscriber Accounts Manually .........................................86
8.4 Static Account List Backup and Restore ............................................................87
8.4.1 Backing Up a Static Account List ..............................................................87
8.4.2 Restoring a Static Account List .................................................................89
8.5 Editing Subscriber Accounts ..............................................................................90
8.5.1 Static Account Information Print Preview ..................................................91
8.6 Viewing the Static Account List ..........................................................................91
Chapter 9
Dynamic Subscriber Accounts ............................................................................. 93
9.1 About Dynamic Subscriber Accounts .................................................................93
9.2 Dynamic Account General Settings ...................................................................93
Table of Contents 9
VSG-1200 User’s Guide
9.3 Creating Dynamic Accounts ...............................................................................95
9.4 Viewing the Dynamic Account List .....................................................................97
Chapter 10
Port-Location Mapping ........................................................................................ 101
10.1 About Port-Location Mapping .........................................................................101
10.2 Configuring Port-Location Mapping ...............................................................101
Chapter 11
Credit Card Billing and Customization ............................................................. 105
11.1 Overview ........................................................................................................105
11.2 Setting up Credit Card Billing Service ............................................................106
11.3 Customizing Subscriber Credit Card Information Screen ...............................107
9.3.1 Dynamic Account Generation Using the Web Configurator ......................95
9.3.2 Dynamic Account Generation Using a Statement Printer .........................96
9.4.1 Backing Up the Dynamic Account List ......................................................98
11.1.1 How Credit Card Billing Works ..............................................................105
11.1.2 Configuration Steps ...............................................................................105
11.3.1 Subscriber Standard Login Page Message ...........................................107
11.3.2 Service Selection Page .........................................................................108
11.3.3 Successful Screen ................................................................................ 111
11.3.4 Fail Page ............................................................................................... 113
Chapter 12
Subscriber Login Screen..................................................................................... 115
12.1 About the Subscriber Login Screen ...............................................................115
12.2 Customizing Subscriber Login Screen ........................................................... 115
12.2.1 Standard Subscriber Login Screen .......................................................116
12.2.2 Redirect Subscriber Login Screen ........................................................ 118
12.2.3 Advanced Subscriber Login Screen .....................................................119
12.2.4 Frame Subscriber Login Screen ...........................................................120
12.2.5 Service Selection Messages .................................................................121
Chapter 13
Subscriber Information Window......................................................................... 123
13.1 About the Information Window .......................................................................123
13.1.1 Customizing the Information Window ...................................................123
Chapter 14
Account Printout .................................................................................................. 127
14.1 About the Account Printout ............................................................................127
14.1.1 Customizing the Account Printout .........................................................127
10 Table of Contents
VSG-1200 User’s Guide
Chapter 15
Bandwidth Management...................................................................................... 133
15.1 Bandwidth Management Overview ................................................................133
15.1.1 Bandwidth Allocation ............................................................................133
15.1.2 Configuring Equal Share Bandwidth Management ...............................134
15.1.3 Configuring Class of Service Bandwidth Management ........................135
Chapter 16
Portal Page, Advertisement Link and Walled Garden....................................... 137
16.1 Introduction ....................................................................................................137
16.2 Portal Page ....................................................................................................137
16.3 Advertisement Links .......................................................................................138
16.4 Walled Garden ...............................................................................................139
Chapter 17
Passthrough ......................................................................................................... 141
17.1 About the Passthrough ...................................................................................141
17.2 Configuring Passthrough ................................................................................141
17.2.1 Subscriber Computer Passthrough .......................................................141
17.2.2 Destination URL and IP Address Passthrough .....................................143
Chapter 18
LAN Devices ......................................................................................................... 145
18.1 LAN Devices and NAT Overview ...................................................................145
18.1.1 Port Mapping ........................................................................................145
18.2 Configuring LAN Device Port Mapping ..........................................................145
18.2.1 LAN Device Management Example ......................................................147
18.2.2 Specifying an Inside Server Example ...................................................148
Chapter 19
Syslog and Session Trace................................................................................... 151
19.1 Syslog ............................................................................................................151
19.1.1 Syslog Server Setup .............................................................................151
19.1.2 Configure Log Settings .........................................................................152
19.2 Session Trace ................................................................................................155
19.2.1 Configuring Session Trace ...................................................................155
19.2.1.1 Session Trace Filename Convention ..........................................156
Chapter 20
SNMP.....................................................................................................................159
20.1 SNMP Overview .............................................................................................159
20.1.1 Network Management System (NMS) .................................................160
20.2 Configuring SNMP .........................................................................................160
Table of Contents 11
VSG-1200 User’s Guide
Chapter 21
System Status....................................................................................................... 163
21.1 About System Status ......................................................................................163
21.2 View System Information ...............................................................................163
21.3 Current User List ............................................................................................166
21.4 DHCP Client ...................................................................................................167
21.5 Session List ....................................................................................................167
21.6 LAN Device Status .........................................................................................168
21.7 Billing Logs .....................................................................................................169
21.8 PMS Transaction ............................................................................................172
Chapter 22
Secure Socket Layer............................................................................................ 173
22.1 About SSL ......................................................................................................173
22.2 Downloading SSL Certificate to the VSG .......................................................173
22.3 Activating SSL Security ..................................................................................174
22.4 Installing SSL Certificate on a Computer .......................................................177
21.6.1 Accessing the LAN Device ...................................................................169
21.7.1 Billing Logs Backup ..............................................................................170
22.1.1 Certificate ..............................................................................................173
22.1.2 Certificate Authorities ............................................................................173
Chapter 23
The SMT ................................................................................................................ 183
23.1 Introduction to the SMT ..................................................................................183
23.1.1 Establishing a Console Port Connection ..............................................183
23.2 SMT Login Screen .........................................................................................184
23.3 The SMT Main Menu Summary .....................................................................185
23.4 Navigating the SMT Interface .........................................................................186
23.4.1 The Navigation Keys .............................................................................186
23.5 General System Setup ...................................................................................186
23.6 Changing the System Password ....................................................................188
23.7 Restarting the VSG ........................................................................................188
23.8 Reset the VSG to Factory Defaults ................................................................189
Chapter 24
LAN and WAN Setup Using the SMT .................................................................. 191
24.1 LAN and WAN Overview ................................................................................191
24.2 WAN Configuration .........................................................................................191
24.2.1 Using a Static/Dynamic WAN IP Address .............................................191
24.2.2 PPPoE Support .....................................................................................192
24.2.3 PPTP Support .......................................................................................194
24.3 LAN Configuration ..........................................................................................195
12 Table of Contents
VSG-1200 User’s Guide
Chapter 25
Configuration and Firmware Maintenance ........................................................ 199
25.1 Filename Convention .....................................................................................199
25.2 Firmware Upgrade .........................................................................................199
25.2.1 Firmware Upgrade Using the Web Configurator ...................................199
25.2.1.1 Manual Firmware Upgrade ..........................................................200
25.2.1.2 Manual Firmware Upgrade via a TFTP Server ...........................200
25.2.1.3 Scheduled Firmware Upgrade ....................................................201
25.2.2 Firmware Upgrade Using SMT .............................................................203
25.3 Configuration File Maintenance .....................................................................204
25.3.1 Backup Configuration Using HTTP .......................................................204
25.3.2 Backup Configuration Using TFTP .......................................................206
25.3.3 Restore Configuration Using HTTP ......................................................207
25.3.4 Restore Configuration Using TFTP ......................................................208
Chapter 26
Troubleshooting ................................................................................................... 211
26.1 Using the LEDs to Diagnose Problems ..........................................................211
26.1.1 The Power LED ....................................................................................211
26.1.2 The LAN Port LEDs .............................................................................. 211
26.1.3 The WAN Port LEDs .............................................................................212
26.2 The Console Port ...........................................................................................212
26.3 Web Configurator ...........................................................................................213
26.4 Internet Access ..............................................................................................213
26.5 The Statement Printer ....................................................................................214
Appendix A
Product Specifications ........................................................................................ 215
Appendix B
IP Address Assignment Conflicts.......................................................................217
Appendix C
Subscriber Login.................................................................................................. 221
Appendix D
Vendor Specific Attributes ........................................................................... 223
Appendix E
Report Printing Using the SP-200...................................................................... 227
Appendix F
Cable Types and Cable Pin Assignments.......................................................... 233
Appendix G
Table of Contents 13
VSG-1200 User’s Guide
Setting up Your Computer’s IP Address............................................................ 237
Appendix H
IP Subnetting ........................................................................................................ 249
Index...................................................................................................................... 257
14 Table of Contents
VSG-1200 User’s Guide
List of Figures
Figure 1 Application: Internet Access for LAN Networks .............................................. 31
Figure 2 Application: Internet Access in Public Areas .................................................. 31
Figure 3 Application: Hotel ............................................................................................ 32
Figure 4 Rack Mount: Attaching Brackets ..................................................................... 34
Figure 5 Rack Mount: Securing to the Rack ................................................................ 34
Figure 6 Front Panel .................................................................................................... 35
Figure 7 Rear Panel ...................................................................................................... 36
Figure 8 Entering IP Address in Internet Explorer ........................................................ 39
Figure 9 Web Configurator: Login ............................................................................... 40
Figure 10 Web Configurator: Main Menu ....................................................................... 40
Figure 11 Navigation Panel ............................................................................................. 41
Figure 12 Navigation Panels: Screen-specific Link Panel .............................................. 42
Figure 13 System Setting: System .................................................................................. 43
Figure 14 System Tools: System Account ...................................................................... 46
Figure 15 System Tools: Reset ....................................................................................... 48
Figure 16 System Tools: Restart ..................................................................................... 49
Figure 17 System Tools: Logging Out ............................................................................. 49
Figure 18 System Settings: WAN/LAN: LAN Configuration ............................................ 53
Figure 19 System Settings: WAN/LAN: WAN MAC Address .......................................... 54
Figure 20 System Settings: WAN/LAN: WAN IP ............................................................. 55
Figure 21 System Settings: WAN/LAN: PPPoE .............................................................. 56
Figure 22 System Settings: WAN/LAN: PPTP ................................................................ 58
Figure 23 System Settings: Server ................................................................................. 59
Figure 24 NAT Example: One-to-One ............................................................................ 65
Figure 25 NAT Example: Many-to-One .......................................................................... 66
Figure 26 NAT Example: One-to-One and Many-to-One ............................................... 66
Figure 27 System Settings: NAT Pool ............................................................................ 67
Figure 28 CAS Example ................................................................................................ 69
Figure 29 System Settings: Authentication .................................................................... 72
Figure 30 System: Authentication: Scenario Guide ........................................................ 75
Figure 31 Subscriber Login: Scenario A ......................................................................... 76
Figure 32 Subscriber Login: Scenario B ......................................................................... 76
Figure 33 Subscriber Login: Scenario C ......................................................................... 76
Figure 34 System Setting: Billing: Billing Profile ............................................................. 78
Figure 35 System Settings: Billing: Billing Profile Setting ............................................... 79
Figure 36 System Setting: Billing: PMS Configuration .................................................... 81
Figure 37 Static Account: Links ....................................................................................... 83
Figure 38 Static Account Settings: Global Settings ......................................................... 83
List of Figures 15
VSG-1200 User’s Guide
Figure 39 System Settings: Create Static Subscriber Account ....................................... 85
Figure 40 Create Static Subscriber Account: Generate Automatically ............................ 86
Figure 41 Create Static Subscriber Account: Manual ..................................................... 87
Figure 42 Static Subscriber Account: Backup and Restore ............................................ 88
Figure 43 Static Subscriber Account: Backup and Restore: File Download ................... 88
Figure 44 Static Subscriber Account: Backup and Restore: Save As ............................. 89
Figure 45 Static Subscriber Account: Backup and Restore ............................................ 89
Figure 46 Static Account Operator .................................................................................. 90
Figure 47 Static Account Information Printout Example .................................................. 91
Figure 48 Static Account List .......................................................................................... 92
Figure 49 Dynamic Account: Links ................................................................................. 93
Figure 50 Accounting: Dynamic Account Setting ............................................................ 94
Figure 51 SP-200 Button Labels ..................................................................................... 95
Figure 52 Dynamic Account Operator Panel .................................................................. 96
Figure 53 Dynamic Account Information Printout Example ............................................ 96
Figure 54 Dynamic Account List ..................................................................................... 97
Figure 55 Dynamic Account List Backup: File Download ............................................... 98
Figure 56 Dynamic Account List Backup: Save As ......................................................... 99
Figure 57 System Setting: Port-Location Mapping ......................................................... 102
Figure 58 Advanced Setting: Credit Card ...................................................................... 106
Figure 59 Credit Card Customization: Standard Login Screen Message ....................... 107
Figure 60 Credit Card Customization: Standard Login Screen Message: Preview ......... 108
Figure 61 Credit Card Customization: Service Selection Page ...................................... 109
Figure 62 Credit Card Customization: Service Selection Page: Preview ........................ 111
Figure 63 Credit Card Customization: Successful Page ................................................. 112
Figure 64 Credit Card Customization: Successful Page: Preview .................................. 113
Figure 65 Credit Card Customization: Fail Page ............................................................ 113
Figure 66 Credit Card Customization: Fail Page: Preview .............................................. 114
Figure 67 Customization: Login ..................................................................................... 116
Figure 68 Customization: Login: Standard ...................................................................... 117
Figure 69 Subscriber Login Screen Example: Standard ............................................... 118
Figure 70 Customization: Login Screen: Redirect .......................................................... 118
Figure 71 Customization: Login Screen: Advanced ........................................................ 119
Figure 72 Subscriber Login Screen Example: Advanced ............................................... 120
Figure 73 Customization: Login Screen: Frame ............................................................. 120
Figure 74 Subscriber Login Screen Example: Frame ..................................................... 121
Figure 75 Customization: Service Selection Customization .......................................... 122
Figure 76 Subscriber Login Screen Example: Service Selection Messages .................. 122
Figure 77 Customization: Information Window ............................................................... 124
Figure 78 Subscriber Pop-up Information Window Example .......................................... 125
Figure 79 Customization: Account Printout ..................................................................... 128
Figure 80 Static Account Printout Example ..................................................................... 130
Figure 81 Static Account with PMS Billing Printout Example .......................................... 130
16 List of Figures
VSG-1200 User’s Guide
Figure 82 Static Account Printout: Statement Printer Example ....................................... 131
Figure 83 Static Account with PMS Billing Printout: Statement Printer Example ............ 131
Figure 84 Dynamic Account Printout Example ............................................................... 132
Figure 85 Dynamic Account Printout: Statement Printer Example .................................. 132
Figure 86 Bandwidth Management: Activate .................................................................. 134
Figure 87 Bandwidth Management: Equal Share ........................................................... 134
Figure 88 Bandwidth Management: Class of Service ..................................................... 135
Figure 89 Portal Page ..................................................................................................... 137
Figure 90 Advertisement ................................................................................................. 138
Figure 91 Walled Garden ................................................................................................ 139
Figure 92 Subscriber Login Screen with Walled Garden Links Example ....................... 140
Figure 93 Passthrough: Subscriber IP and MAC Address .............................................. 142
Figure 94 Passthrough: Destination URL and IP ............................................................ 143
Figure 95 LAN Devices ................................................................................................... 146
Figure 96 LAN Device Remote Management Example 1 ............................................... 147
Figure 97 LAN Devices: Example 1 ................................................................................ 148
Figure 98 LAN Device Remote Management Example 2 ............................................... 148
Figure 99 LAN Devices: Example 2 ................................................................................ 149
Figure 100 Logs: Syslog ................................................................................................... 151
Figure 101 Logs: Log Settings .......................................................................................... 153
Figure 102 Advanced: Session Trace ............................................................................... 156
Figure 103 Session Trace Information Example ............................................................. 157
Figure 104 SNMP Management Model ............................................................................. 159
Figure 105 SNMP ............................................................................................................. 161
Figure 106 System Status ................................................................................................. 164
Figure 107 Current User List ............................................................................................ 166
Figure 108 DHCP Clients .................................................................................................. 167
Figure 109 Session List .................................................................................................... 167
Figure 110 System Status: LAN Device Status ................................................................. 168
Figure 111 System Status: Billing Log .............................................................................. 170
Figure 112 Billing Log Backup: File Download ................................................................. 171
Figure 113 Billing Log Backup: Save As ........................................................................... 171
Figure 114 Billing Log Backup: Example File Content ..................................................... 172
Figure 115 System Status: PMS Transaction Log ........................................................... 172
Figure 116 SSL Certificate Download .............................................................................. 174
Figure 117 System Settings: Server Configuration: Enable SSL Security ........................ 175
Figure 118 System Settings: Authentication: Activate SSL Login ..................................... 176
Figure 119 Installing the SSL Security Certificate: First Security Alert ............................. 177
Figure 120 Installing the SSL Security Certificate: Second Security Alert ........................ 177
Figure 121 Installing the SSL Security Certificate: View Certificate .................................. 178
Figure 122 Installing the SSL Security Certificate: Certificate Import Wizard ................... 178
Figure 123 Certificate Import Wizard: Location ................................................................. 179
Figure 124 Certificate Import Wizard: Finish ..................................................................... 179
List of Figures 17
VSG-1200 User’s Guide
Figure 125 Root Certificate Store ...................................................................................... 180
Figure 126 Certificate Import Wizard ................................................................................ 180
Figure 127 Certificate: Detailed Information ..................................................................... 181
Figure 128 Security Alert: Trusted ................................................................................. 181
Figure 129 HyperTerminal Communication Parameter Settings Example ........................ 184
Figure 130 SMT: Login Screen .................................................................................... 185
Figure 131 SMT: Main Menu ............................................................................................ 185
Figure 132 SMT: System Configuration ............................................................................ 187
Figure 133 SMT: Change Administrator Password .......................................................... 188
Figure 134 SMT: Restart .................................................................................................. 189
Figure 135 SMT: Reset to Factory Defaults ..................................................................... 189
Figure 136 SMT: WAN Configuration: Static or Dynamic IP Address .............................. 192
Figure 137 SMT: WAN Configuration: PPPoE ................................................................. 193
Figure 138 SMT: WAN Configuration: PPTP .................................................................... 194
Figure 139 SMT: LAN Configuration ................................................................................ 196
Figure 140 SMT: System Status ....................................................................................... 197
Figure 141 Firmware Upgrade: Links ................................................................................ 200
Figure 142 Firmware Upgrade: Manual ............................................................................ 200
Figure 143 Web Configurator: Firmware Upgrade Successful ......................................... 200
Figure 144 Firmware Upgrade: Manual Using a TFTP Server ......................................... 201
Figure 145 Synchronization File Example ........................................................................ 201
Figure 146 Scheduled Firmware Upgrade Example ......................................................... 202
Figure 147 Firmware Upgrade: Scheduled ....................................................................... 202
Figure 148 SMT: Utilities Main Menu ............................................................................... 203
Figure 149 SMT: Firmware Upgrade ................................................................................ 204
Figure 150 SMT: Firmware Upgrade Process .................................................................. 204
Figure 151 System Tools: Configuration: Backup ............................................................. 205
Figure 152 Configuration Backup: File Download ............................................................. 205
Figure 153 Configuration Backup: Save As ...................................................................... 206
Figure 154 System Tools: Configuration: Backup using TFTP ........................................ 207
Figure 155 Configuration Backup: TFTP: Successful ....................................................... 207
Figure 156 System Tools: Configuration: Restore ............................................................ 208
Figure 157 System Tools: Configuration: Restore: TFTP ................................................. 209
Figure 158 IP Address Conflicts: Scenario 1 ................................................................... 217
Figure 159 IP Address Conflicts: Scenario 2 ................................................................... 217
Figure 160 IP Address Conflicts: Scenario 3 ................................................................... 218
Figure 161 IP Address Conflicts: Scenario 4 ................................................................... 219
Figure 162 Subscriber Login Screen: Framed Example .................................................. 221
Figure 163 Subscriber Login: Information Window Example ........................................... 221
Figure 164 SP-200: Daily Account ................................................................................... 228
Figure 165 SP-200: Monthly Account .............................................................................. 229
Figure 166 SP-200: System Status .................................................................................. 230
Figure 167 SP-200: Network Statistics ............................................................................ 231
18 List of Figures
VSG-1200 User’s Guide
Figure 168 WAN Port Cable Pin Assignments ................................................................. 234
Figure 169 LAN Port Cable Pin Assignments .................................................................. 234
Figure 170 DB25 Male to DB9 Male Connector ............................................................ 235
Figure 171 WIndows 95/98/Me: Network: Configuration ................................................... 238
Figure 172 Windows 95/98/Me: TCP/IP Properties: IP Address ........................................ 239
Figure 173 Windows 95/98/Me: TCP/IP Properties: DNS Configuration ........................... 240
Figure 174 Windows XP: Start Menu ................................................................................. 241
Figure 175 Windows XP: Control Panel ............................................................................. 241
Figure 176 Windows XP: Control Panel: Network Connections: Properties ...................... 242
Figure 177 Windows XP: Local Area Connection Properties ............................................. 242
Figure 178 Windows XP: Advanced TCP/IP Settings ........................................................ 243
Figure 179 Windows XP: Internet Protocol (TCP/IP) Properties ........................................ 244
Figure 180 Macintosh OS 8/9: Apple Menu ....................................................................... 245
Figure 181 Macintosh OS 8/9: TCP/IP ............................................................................... 245
Figure 182 Macintosh OS X: Apple Menu .......................................................................... 246
Figure 183 Macintosh OS X: Network ................................................................................ 247
List of Figures 19
VSG-1200 User’s Guide
20 List of Figures
VSG-1200 User’s Guide
List of Tables
Table 1 Front Panel LEDs ............................................................................................ 36
Table 2 Web Configurator Screen Overview ................................................................ 42
Table 3 System Setting: System ................................................................................... 44
Table 4 System Tools: System Account ....................................................................... 47
Table 5 System Settings: WAN/LAN: LAN Configuration ............................................. 53
Table 6 System Settings: WAN/LAN: WAN MAC Address ........................................... 54
Table 7 System Settings: WAN/LAN: WAN IP .............................................................. 55
Table 8 System Settings: WAN/LAN: PPPoE ............................................................... 57
Table 9 System Settings: WAN/LAN: PPTP ................................................................. 58
Table 10 System Settings: Server .................................................................................. 60
Table 11 NAT Definitions ................................................................................................ 63
Table 12 WAN NAT Mapping Types for VPN .................................................................. 65
Table 13 NAT Example: One-to-One .............................................................................. 65
Table 14 NAT Example: Many-to-One ............................................................................ 66
Table 15 NAT Example: One-to-One and Many-to-One ................................................. 67
Table 16 System Settings: NAT Pool .............................................................................. 68
Table 17 System Settings: Authentication ...................................................................... 73
Table 18 System: Authentication: Scenario Guide ......................................................... 76
Table 19 System Setting: Billing: Billing Profile .............................................................. 78
Table 20 System Settings: Billing: Billing Profile Setting ................................................ 79
Table 21 System Setting: Billing: PMS Configuration ..................................................... 82
Table 22 Static Account Settings: Global Settings .......................................................... 84
Table 23 Create Static Subscriber Account: Generate Automatically ............................. 86
Table 24 Create Static Subscriber Account: Manual ...................................................... 87
Table 25 Static Account Operator ................................................................................... 90
Table 26 Static Account List ........................................................................................... 92
Table 27 Accounting: Dynamic Account Setting ............................................................. 94
Table 28 Dynamic Account List ...................................................................................... 97
Table 29 System Setting: Port-Location Mapping .......................................................... 102
Table 30 Advanced Setting: Credit Card ........................................................................ 106
Table 31 Credit Card Customization: Service Selection Page ....................................... 110
Table 32 Credit Card Customization: Successful Page .................................................. 112
Table 33 Credit Card Customization: Fail Page ............................................................. 114
Table 34 Customization: Login: Standard ....................................................................... 117
Table 35 Customization: Login Screen: Redirect ........................................................... 118
Table 36 Customization: Login Screen: Advanced ......................................................... 119
Table 37 Customization: Login Screen: Frame .............................................................. 120
Table 38 Customization: Service Selection Customization ............................................ 122
List of Tables 21
VSG-1200 User’s Guide
Table 39 Customization: Information Window ................................................................ 124
Table 40 Customization: Account Printout ...................................................................... 128
Table 41 Bandwidth Management: Equal Share ............................................................ 135
Table 42 Portal Page ...................................................................................................... 137
Table 43 Advertisement .................................................................................................. 138
Table 44 Walled Garden ................................................................................................. 140
Table 45 Passthrough: Subscriber IP and MAC Address ............................................... 142
Table 46 Passthrough: Destination URL and IP ............................................................. 144
Table 47 LAN Devices .................................................................................................... 146
Table 48 Logs: Syslog .................................................................................................... 151
Table 49 Logs: Log Settings ........................................................................................... 154
Table 50 Logs: Log Format ............................................................................................. 154
Table 51 Advanced: Session Trace ................................................................................ 156
Table 52 Session Trace File Fields ................................................................................ 157
Table 53 SNMP .............................................................................................................. 161
Table 54 System Status .................................................................................................. 164
Table 55 Current User List .............................................................................................. 166
Table 56 DHCP Clients ................................................................................................... 167
Table 57 Session List ..................................................................................................... 167
Table 58 System Status: LAN Device Status .................................................................. 168
Table 59 System Status: Billing Log ............................................................................... 170
Table 60 SSL Certificate Download ................................................................................ 174
Table 61 SMT: Main Menu .............................................................................................. 186
Table 62 SMT: Control Key Descriptions ........................................................................ 186
Table 63 SMT: System Configuration ............................................................................. 187
Table 64 SMT: WAN Configuration: Static or Dynamic IP Address ................................ 192
Table 65 SMT: WAN Configuration: PPPoE ................................................................... 193
Table 66 SMT: WAN Configuration: PPTP ...................................................................... 194
Table 67 SMT: LAN Configuration .................................................................................. 196
Table 68 SMT: System Status ......................................................................................... 197
Table 69 Firmware Upgrade: Scheduled ........................................................................ 202
Table 70 Troubleshooting the Power LED ...................................................................... 211
Table 71 Troubleshooting the LAN LED ......................................................................... 211
Table 72 Troubleshooting the WAN LED ........................................................................ 212
Table 73 Troubleshooting Console Port ......................................................................... 212
Table 74 Troubleshooting Web Configurator .................................................................. 213
Table 75 Troubleshooting Internet Browser Display ....................................................... 213
Table 76 Troubleshooting Internet Access ..................................................................... 213
Table 77 Troubleshooting the Statement Printer ............................................................ 214
Table 78 Product Specifications: General ...................................................................... 215
Table 79 Product Specifications: Performance and Management .................................. 216
Table 80 Product Specifications: Physical and Environmental ....................................... 216
Table 81 VSG-1200 Supported VSAs ............................................................................ 224
22 List of Tables
VSG-1200 User’s Guide
Table 82 VSA-related Error Messages ........................................................................... 225
Table 83 SP-200: Report Printing Key Combination ...................................................... 228
Table 84 SP-200: System Status .................................................................................... 230
Table 85 SP-200: Network Statistics .............................................................................. 232
Table 86 Network Cable Types ....................................................................................... 233
Table 87 WAN Port Cable Ping Assignments ................................................................. 233
Table 88 LAN Port Cable Pin Assignments .................................................................... 234
Table 89 Console Port Pin Assignment .......................................................................... 235
Table 90 DB25 Male to DB9 Male Connector Ping Assignment ..................................... 235
Table 91 Classes of IP Addresses .................................................................................. 249
Table 92 Allowed IP Address Range By Class ............................................................... 250
Table 93 “Natural” Masks .............................................................................................. 250
Table 94 Alternative Subnet Mask Notation ................................................................... 251
Table 95 Two Subnets Example ..................................................................................... 251
Table 96 Subnet 1 .......................................................................................................... 252
Table 97 Subnet 2 .......................................................................................................... 252
Table 98 Subnet 1 .......................................................................................................... 253
Table 99 Subnet 2 .......................................................................................................... 253
Table 100 Subnet 3 .......................................................................................................... 253
Table 101 Subnet 4 .......................................................................................................... 254
Table 102 Eight Subnets .................................................................................................. 254
Table 103 Class C Subnet Planning ................................................................................. 254
Table 104 Class B Subnet Planning ................................................................................. 255
List of Tables 23
VSG-1200 User’s Guide
24 List of Tables
VSG-1200 User’s Guide
Preface
Congratulations on your purchase of the VSG-1200 Vantage Service Gateway.
Note: Register your product online to receive e-mail notices of firmware
upgrades and information at www.zyxel.com for global products, or at
www.us.zyxel.com for North American products.
Your VSG-1200 is easy to install and configure.
About This User's Guide
This manual is designed to guide you through the configuration of your VSG-1200 for its
various applications. The web configurator parts of this guide contain background information
on features configurable by web configurator. The SMT parts of this guide contain
background information solely on features not configurable by web configurator.
Note: Use the web configurator or System Management Terminal (SMT) to
configure your VSG-1200. Not all features can be configured through all
interfaces.
Related Documentation
• Supporting Disk
Refer to the included CD for support documents.
• ZyXEL Glossary and Web Site
Please refer to www.zyxel.com for an online glossary of networking terms and additional
support documentation.
User Guide Feedback
Help us help you! E-mail all User Guide-related comments, questions or suggestions for
improvement to techwriters@zyxel.com.tw or send regular mail to The Technical Writing
Team, ZyXEL Communications Corp., 6 Innovation Road II, Science-Based Industrial Park,
Hsinchu, 300, Taiwan. Thank you!
Syntax Convention
• “Enter” means for you to type one or more characters. “Select” or “Choose” means for
you to use one of the predefined choices.
• Command and arrow keys are enclosed in square brackets.
carriage return key;
• Mouse action sequences are denoted using a comma. For example, “click the Apple icon,
Control Panels and then Modem” means first click the Apple icon, then point your
mouse pointer to Control Panels and then click Modem.
[ESC] means the Escape key and [SPACE BAR] means the Space Bar.
[ENTER] means the Enter, or
Preface 25
VSG-1200 User’s Guide
• For brevity’s sake, we will use “e.g.,” as a shorthand for “for instance”, and “i.e.,” for
“that is” or “in other words” throughout this manual.
• The VSG-1200 Vantage Service Gateway may be referred to as the VSG-1200 or,
simply, as the VSG in this User’s Guide.
Graphics Icons Key
Vantage Service Gateway Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router
Statement Printer (SP-
200)
Access Point
26 Preface
Getting to Know Your VSG
This chapter introduces the features and applications of the VSG.
1.1 Introducing the VSG
The VSG (Vantage Service Gateway) is a rack-mountable Internet Service Gateway that
provides multiple subscribers easy Internet connectivity. The VSG is ideal for office, hotspot
and hotel environments.
Hotspots are public areas, such as airports, hotels, coffee shops, where end users (or
subscribers) can access the Internet at any time.
VSG-1200 User’s Guide
CHAPTER 1
1.2 Features
Your VSG provides the following features to accommodate subscribers with a variety of
network configurations with little or no technical support.
Automatic Account Billing with Property Management System (PMS)
Many hotels use a PMS to perform in-room billing of services the guests use such as room
service, mini-bar, pay-per-view TV or telephone usage. The VSG supports PMS from Micros
Fidelios.
CAS (Central Authentication Service)
The Hilton Group Corporation developed the High Speed Internet Access (HSIA) service to
provide Internet access service across its entire Hilton Group hotels. In order to use the HSIA,
hotel guest(s) must be authenticated through the proprietary CAS. The CAS performs both
user authentication and accounting.
Credit Card Billing
Your VSG is integrated with an online secure credit card billing service provider1 allowing
you to use a credit card service to authorize, process, and manage credit transactions directly
through the Internet.
1. At the time of writing, the VSG allows online credit card billing through Authorize.net.
Chapter 1 Getting to Know Your VSG 27
VSG-1200 User’s Guide
SSL Secure Login
With Secure Socket Layer (SSL) security activated upon login, data exchanged between the
VSG and client computers is encrypted and protected.
PPPoE Support (RFC2516)
PPPoE (Point-to-Point Protocol over Ethernet) emulates a dial-up connection. It allows your
ISP to use their existing network configuration with newer broadband technologies such as
ADSL. The PPPoE driver on the VSG is transparent to the computers on the LAN, which see
only Ethernet and are not aware of PPPoE; thus saving you from having to manage PPPoE
clients on individual computers.
PPTP Support
Point-to-Point Tunneling Protocol (PPTP) is a network protocol that enables secure transfer of
data from a remote client to a private server, creating a Virtual Private Network (VPN) using a
TCP/IP-based network. PPTP supports on-demand, multi-protocol and virtual private
networking over public networks, such as the Internet. Subscribers can use PPTP to connect to
a broadband modem to achieve access to high-speed data networks via a familiar "dialup
networking" user interface.
4-Port Switch
A combination of switch and Internet gateway makes your VSG a cost-effective and viable
network solution. You can connect up to four computers to the LAN ports on the VSG without
the cost of a hub. To connect more than four Ethernet devices, attach a hub or switch.
Reset Button
Use the reset button to restore the VSG back to its factory defaults.
Plug-and-Play Internet Access
The VSG provides Internet access to attached computer(s) without extra software installation
or computer configuration. In addition, with transparent proxy, the VSG resolves any
incompatible proxy settings.
Port Forwarding
Use this feature to forward incoming service requests to a server on your local network.
28 Chapter 1 Getting to Know Your VSG
VSG-1200 User’s Guide
DHCP Support
DHCP (Dynamic Host Configuration Protocol) allows the individual computers (DHCP
clients) to obtain TCP/IP configuration at start-up from a centralized DHCP server. The VSG
has built-in DHCP server capability. It can assign IP addresses, an IP default gateway and
DNS servers to DHCP clients. The VSG can also act as a surrogate DHCP server (DHCP
Relay) where it relays IP address assignment from the actual real DHCP server to the DHCP
clients.
RADIUS (Remote Authentication Dial-In User Service) Client
The VSG allows you to maintain a central subscriber database on an external RADIUS server.
Subscriber accounting and authentication is then done through the external RADIUS server. In
addition, the VSG supports Vendor Specific Attributes (VSAs) that allows enforcement of
upload/download bandwidth limits or specific advertisement web page per subscriber.
Built-in Authentication and Local Subscriber Database
The VSG allows you to maintain a subscriber database on the VSG without setting up an
external RADIUS server. Subscriber accounting and authentication are done using the local
subscriber database.
Accounting
Accounting can be done using an external RADIUS server or the built-in accounting feature.
Local Content and Advertising Links
Once connected to the network, the VSG can redirect the subscriber to a specified web site and
display advertising links. This can be a source of extra online advertising revenues and
increased business exposure.
Access Control (Walled Garden)
With the walled garden feature, subscribers are able to access predetermined web sites without
logging in. The VSG blocks full Internet access until the subscribers log in.
E-mail Forwarding
The VSG is able to forward and retrieve e-mail messages when the subscriber’s default e-mail
server is down or behind a firewall.
DNS Proxy
With DNS proxy, the VSG provides DNS redirection when a subscriber’s configured DNS
server is behind a firewall or located in a private Intranet.
Chapter 1 Getting to Know Your VSG 29
VSG-1200 User’s Guide
NAT (Network Address Translation)
NAT (RFC 1631) is the translation of the IP address of a host in a packet, for example, the
source address of an outgoing packet, used within one network to a different IP address known
within another network.
The VSG automatically performs NAT on the LAN. You can also set the VSG to perform NAT
on the WAN for VPN (IPSec and PPTP) connections.
Subscriber Login Page Customization
You can customize the subscriber login page according to your business needs. The advanced
settings allow you to include welcome messages, a company logo and basic formatting.
Dual-function Console Port
The VSG provides a console port for local management. You can also set this console port to
act as the printer port when connected to an external statement printer.
Web Configurator Management
The VSG comes with an embedded web-based configurator. It offers advanced management
features and allows you to manage the VSG remotely using Internet Explorer (version 4.0 or
above) or Netscape (version 6.0 or later).
System Maintenance
The firmware of the VSG can be upgraded via the web configurator or the SMT menu. The
Embedded FTP server is for firmware upgrades as well as configuration file backups and
restoration.
Ease of Installation
Your VSG is designed for quick, intuitive and easy installation. It can be mounted on a desktop
or standard 19” rack.
1.3 Applications
The following sections describe network application examples in which the VSG is used.
1.3.1 Internet Access for LAN Networks
With a broadband service account set up, the VSG allows the attached computers to enjoy high
speed Internet access.
30 Chapter 1 Getting to Know Your VSG
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