Zyxel VMG4005-B50A Service Manual

Default Login Details
User’s Guide

VMG4005-B50A/B60A

VDSL2 17a Bonding and 35b Single Line Bridge
LAN IP Address http://192.168.1.1
Password See the device label
Version 5.15 Ed 1, 9/2019
Copyright © 2019 Zyxel Communications Corporation
IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from what you see due to differences in your product firmware or your computer operating system. Every effort has been made to ensure that the information in this manual is accurate.
Related Documentation
•Quick Start Guide The Quick Start Guide shows how to connect the VMG.
•More Information Go to support.zyxel.com to find other information on the VMG
.
VMG4005-B50A/B60A User’s Guide
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Document Conventions

Warnings and Notes
These are how warnings and notes are shown in this guide.
Warnings tell you about things that could harm you or your device.
Note: Notes tell you other important information (for example, other things you may need to
configure or helpful tips) or recommendations.
Syntax Conventions
• The VMG4005-B50A/B60A may be referred to as the “VMG” in this guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, System Monitor
> Traffic Status > LAN means you first click System Monitor in the navigation panel, then the Traffic Status sub menu and finally the LAN tab to get to that screen.
Icons Used in Figures
Figures in this user guide may use the following generic icons. The VMG icon is not an exact representation of your device.
VMG Generic Router Laptop Computer
Switch Firewall Server
Internet User Wireless Device
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Table of Contents

Table of Contents
Document Conventions ............................................ ............................................ .... ..........................3
Table of Contents.................................................................................................................................4
Part I: User’s Guide............................................................................................ 8
Chapter 1
Introducing the VMG................................................. ............................................ ..............................9
1.1 Overview ........................................................................................................................................... 9
1.2 Example Applications ...................................................................................................................... 9
1.2.1 Internet Access ........................................................................................................................ 9
1.3 Manage the VMG .......................................................................................................................... 11
1.4 Good Habits for Managing the VMG .......................................................................................... 11
1.5 Hardware ......................................................................................................................................... 12
1.5.1 Front Panel ............................................................................................................................. 12
1.5.2 LEDs (Lights) ........................................................................................................................... 12
1.5.3 Bottom Panel ......................................................................................................................... 13
1.5.4 RESET Button ........................................................................................................................... 13
Chapter 2
The Web Configurator........................................................................................................................14
2.1 Overview ......................................................................................................................................... 14
2.1.1 Accessing the Web Configurator ....................................................................................... 14
2.2 Web Configurator Layout .............................................................................................................. 16
2.2.1 Menu Icon .............................................................................................................................. 16
Chapter 3
Quick Start Wizard..............................................................................................................................19
3.1 Overview ......................................................................................................................................... 19
3.2 Quick Start Wizard Setup ............................................................................................................... 19
3.2.1 Time Zone ............................................................................................................................... 19
3.2.2 Internet ................................................................................................................................... 20
Part II: Technical Reference........................................................................... 22
Chapter 4
Status...................................................................................................................................................23
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Table of Contents
4.1 Status Overview .............................................................................................................................. 23
4.2 System Info ...................................................................................................................................... 23
Chapter 5
Log ..................................... ................................................ .................................................................26
5.1 Log Overview .................................................................................................................................. 26
5.1.1 What You Can Do in this Chapter ....................................................................................... 26
5.1.2 What You Need To Know ..................................................................................................... 26
5.2 System Log ...................................................................................................................................... 27
5.3 Security Log ..................................................................................................................................... 27
Chapter 6
Traffic Status .......................................................................................................................................29
6.1 Traffic Status Overview ................................................................................................................... 29
6.1.1 What You Can Do in this Chapter ....................................................................................... 29
6.2 WAN Status ...................................................................................................................................... 29
6.3 LAN Status ........................................................................................................................................ 30
Chapter 7
ARP Table............................................................................................................................................32
7.1 ARP Table Overview ....................................................................................................................... 32
7.1.1 How ARP Works ...................................................................................................................... 32
7.2 ARP Table Settings .......................................................................................................................... 33
Chapter 8
MAC Address Table...........................................................................................................................34
8.1 MAC Address Table Overview ...................................................................................................... 34
8.2 MAC Address Table Settings ......................................................................................................... 34
Chapter 9
xDSL Statistics ............................................................. ............................................ ............................35
9.1 xDSL Statistics Overview ................................................................................................................. 35
Chapter 10
System.................................................................................................................................................38
10.1 System Overview .......................................................................................................................... 38
10.2 System Settings .............................................................................................................................. 38
Chapter 11
User Account................. .... .... .... ............................................ .............................................................39
11.1 User Account Overview ............................................................................................................... 39
11.2 User Account Settings .................................................................................................................. 39
11.2.1 User Account Add/Edit ...................................................................................................... 40
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Table of Contents
Chapter 12
Remote Management.......................................................................................................................42
12.1 Remote Management Overview ............................................................................................... 42
12.1.1 What You Can Do in this Chapter ..................................................................................... 42
12.2 MGMT Services .............................................................................................................................. 42
12.3 Trust Domain .................................................................................................................................. 43
12.3.1 Add Trust Domain ................................................................................................................ 44
Chapter 13
Time Settings.......................................................................................................................................45
13.1 Time Settings Overview ................................................................................................................ 45
13.2 Time Setup ..................................................................................................................................... 45
Chapter 14
Log Setting ................................ ............................................ .............................................................48
14.1 Logs Setting Overview .................................................................................................................. 48
14.2 Log Setup ....................................................................................................................................... 48
Chapter 15
Firmware Upgrade............................... ... ............................................ .... ...........................................51
15.1 Firmware Upgrade Overview ...................................................................................................... 51
15.2 Firmware Settings .......................................................................................................................... 51
Chapter 16
Backup/Restore .................................................................................................................................54
16.1 Backup/Restore Overview .......................................................................................................... 54
16.2 Backup/Restore Settings .............................................................................................................. 54
16.3 Reboot ........................................................................................................................................... 56
Chapter 17
Diagnostic...........................................................................................................................................58
17.1 Diagnostic Overview .................................................................................................................... 58
17.1.1 What You Can Do in this Chapter ..................................................................................... 58
17.2 What You Need to Know ............................................................................................................. 58
17.3 Ping & TraceRoute & NsLookup .................................................................................................. 59
17.4 802.1ag (CFM) .............................................................................................................................. 60
17.5 802.3ah (OAM) .............................................................................................................................. 61
17.6 OAM Ping ...................................................................................................................................... 62
Part III: Troubleshooting and Appendices....................................................65
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Table of Contents
Chapter 18
Troubleshooting..................................................................................................................................66
18.1 Power, Hardware Connections, and LEDs ................................................................................. 66
18.2 VMG Access and Login ............................................................................................................... 67
18.3 Internet Access ............................................................................................................................. 68
18.4 IP Address Setup ........................................................................................................................... 69
Appendix A Customer Support ....................................................................................................... 73
Appendix B Legal Information......................................................................................................... 79
Index...................................................................................................................................................84
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PART I

User’s Guide

8

1.1 Overview

The following table describes the feature difference of the VMG by model.
Table 1 VMG Comparison Table
VMG4005-B50A VMG4005-B60A DESCRIPTION
Annex A (ADSL over POTS)
Annex B (ADSL over ISDN, can be used on normal POTS lines as well)
CHAPTER 1

Introducing the VMG

V - The telephone line carries voice and ADSL. If you have
- V Voice, ISDN (Integrated Services Digital Network) and ADSL
standard analog lines (POTS) and your ADSL is coming over POTS, you need to use Annex A.
are on the same line. If you have ISDN line or telephone and your ADSL is coming over ISDN, you need to use Annex B.
The VMG is a VDSL modem, which provides fast Internet access over a plain telephone wire. After you make the connections and turn it on, the VMG can automatically access the Internet. Refer to Section
18.3 on page 68 if you cannot access the Internet.
It also supports VDSL bonding that allows the combining of DSL connections for even faster speeds. Universal Plug and Play (UPnP) where UPnP devices can dynamically join the VMG network is also supported.
You can use the Web Configurator to view traffic statistics, upload firmware and allow external management of the VMG.

1.2 Example Applications

This section shows a few examples of using the VMG in various network environments. Note that the VMG in the figure is just an example VMG and not your actual VMG.
1.2.1 Internet Access
Your VMG provides shared Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter or your telephone jack. You can have multiple WAN services over one ADSL or VDSL. The VMG cannot work in ADSL and VDSL mode at the same time.
A computer, gateway, or router can connect to the VMG’s LAN port.
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Chapter 1 Introducing the VMG
Line
Line
DSL
Tel
DSL
DSL 1
DSL 2
Wall
Figure 1 VMG’s Internet Access Application
DSL Bonding
DSL bonding allows the VMG to aggregate two DSL lines into a virtual connection. The VMG will have higher bandwidth and faster transmission speed at longer distances. Note that the two DSL lines must come from the same ISP, and they both need to support DSL bonding. Also, only DSL 1 supports telephone service.
To set up your network for DSL bonding:
Example 1
1 Connect a two-line splitter to the VMG (DSL in the figure).
2 Connect two DSL lines to the two-line splitter.
3 Connect the two DSL lines to two separate telephone jacks (Wall).
Figure 2 VMG’s Internet Access Application: DSL Bonding (Example 1)
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Chapter 1 Introducing the VMG
Line
Line
DSL
DSL 1
DSL 2
Wall
DSL
ISP (COE)
Example 2
Connect the DSL port on the VMG (DSL in the figure) to a telephone jack.
The ISP will split the DSL connection at their end for DSL 1 and DSL 2 bonding.
Figure 3 VMG’s Internet Access Application: DSL Bonding (Example 2)

1.3 Manage the VMG

Use the Web Configurator for management of the VMG using a (supported) web browser.

1.4 Good Habits for Managing the VMG

Do the following things regularly to make the VMG more secure and to manage the VMG more effectively.
• Change the Web Configurator password. Use a password that is not easy to guess and that consists of different types of characters, such as numbers and letters.
• Write down the password and put it in a safe place.
• Back up the configuration (and make sure you know how to restore it). Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes. If you forget your password, you will have to reset the VMG to its factory default settings. If you backed up an earlier configuration file, you would not have to totally re-configure the VMG. You could simply restore your last configuration.
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1.5 Hardware

This section describes the front and rear panels for each model. Refer to the VMG’s Quick Start Guides to see the product drawings and how to make the hardware connections.
1.5.1 Front Panel
The LED indicators are located on the front panel.
Figure 4 Front Panel
Chapter 1 Introducing the VMG
1.5.2 LEDs (Lights)
None of the LEDs are on if the VMG is not receiving power.
Table 2 LED Descriptions
LED COLOR STATUS DESCRIPTION
Power
DSL1 DSL2
Green On The VMG is receiving power and ready for use.
Blinking The VMG is in the booting state and getting ready for use.
Red On The VMG detected an error while self-testing, or there is a device
malfunction.
Blinking The VMG is uploading firmware.
Off The VMG is not receiving power.
Green On The ADSL/VDSL line is up.
Blinking The VMG is initializing the ADSL/VDSL line.
Off The DSL line is down.
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Table 2 LED Descriptions (continued)
LED COLOR STATUS DESCRIPTION
Green On The VMG has a successful 10/100/1000 Mbps Ethernet connection with a
Ethernet
1.5.3 Bottom Panel
The connection ports are located on the bottom panel.
Figure 5 Bottom Panel
Chapter 1 Introducing the VMG
device on the Local Area Network (LAN).
Blinking The VMG is sending or receiving data to/from the LAN at 10/100/1000
Mbps.
Off The VMG does not have an Ethernet connection with the LAN.
The following table describes the items on the bottom panel.
Rear Panel Ports
LABEL DESCRIPTION
DSL Connect a RJ-45 cable to the DSL port for Internet access.
LAN Connect a router/gateway to the Ethernet port for Internet access.
Reset Press the button to return the VMG to the factory defaults.
Power Connect the power adapter and then can press the power button to start the VMG.
1.5.4 RESET Button
If you forget your password or cannot access the Web Configurator, you will need to use the RESET button to reload the factory-default configuration file. This means that you will lose all configurations that you had previously. The password will be reset to the factory default (see the device label), and the LAN IP address will be “192.168.1.1”.
1 Make sure the POWER LED is on (not blinking).
2 To set the device back to the factory default settings, press the RESET button for more than 5 seconds or
until the POWER LED begins to blink and then release it. When the POWER LED begins to blink, the defaults have been restored and the device restarts.
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2.1 Overview

The Web Configurator is an HTML-based management interface that allows easy VMG setup and management via Internet browser. Use Internet Explorer 11 and later versions or Mozilla Firefox 67.0.2 and later versions or Safari 5.0 and later versions. The recommended screen resolution is 1024 by 768 pixels.
In order to use the Web Configurator you need to allow:
CHAPTER 2

The Web Configurator

• Web browser pop-up windows from your Windows 10.
• JavaScript (enabled by default).
• Java permissions (enabled by default).
VMG. Web pop-up blocking is enabled by default in
2.1.1 Accessing the Web Configurator
1 Make sure your VMG hardware is properly connected (refer to the Quick Start Guide).
2 Make sure your computer has an IP address in the same subnet as the VMG. Your computer should
have an IP address from 192.168.1.2 to 192.168.1.254. See Section 18.4 on page 69 for details.
3 Launch your web browser. If the VMG does not automatically re-direct you to the login screen, go to
http://192.168.1.1.
4 A login screen displays. Select a language you prefer.
5 To access the administrative Web Configurator and manage the VMG, type the default username
admin and the randomly assigned default password (see the device label) in the login screen and click Login. If you have changed the password, enter your password and click Login.
Figure 6 Login Screen
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Chapter 2 The Web Configurator
Note: The default allowable times that you can enter the Password is 3. If you entered the
wrong password for the fourth time, by default the Web Configurator will lock itself for 5 minutes before you can try entering the correct Password again. You can change these settings in Maintenance > User Account > Add New / Edit Account (see Section
11.2.1 on page 40).
6 The following screen may display when you log into the Web Configurator for the first time. Enter a new
password, retype it to confirm, and click Change password. If you prefer to use the default password, click Skip.
Figure 7 Change Password Screen
7 The Connection Status page appears. See Chapter 4 on page 23 for details.
Figure 8 Connection Status
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Chapter 2 The Web Configurator
A
B

2.2 Web Configurator Layout

Figure 9 Screen Layout
As illustrated above, the main screen is divided into these parts:
A - Menu Icon (Navigation Panel)
B - Main Window
2.2.1 Menu Icon
Click this icon ( ) to display the navigation panel that contains configuration menus and quick links.
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2.2.1.1 Quick Links
The quick links provides some icons on the right hand side.
Chapter 2 The Web Configurator
The icons provide the following functions.
Table 3 Quick Link Icons
ICON DESCRIPTION
Wizard: Click this icon to open screens where you can configure the VMG’s time zone Internet
access, and wireless settings. See Chapter 3 on page 19 for more information about the Wizard screens.
Theme: Click this icon to select a color that you prefer and apply it to the Web Configurator.
Language: Select the language you prefer.
Restart: Click this icon to reboot the VMG without turning the power off.
Logout: Click this icon to log out of the Web Configurator.
2.2.1.2 Navigation Panel
Use the menu items on the navigation panel to open screens to configure VMG features. The following tables describe each menu item.
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Chapter 2 The Web Configurator
Note: The menu items on the navigation panel vary among the models. See Section 1.1 on
page 9 for more information about the feature differences of the VMG.
Table 4 Navigation Panel Summary
LINK TAB FUNCTION
Connection Status Use this screen to view the network status of the VMG and computers/
devices connected to it.
System Monitor
Log System Log Use this screen to view the status of events that occurred to the VMG.
Security Log Use this screen to view all security related events. You can select level
Traffic Status WAN Use this screen to view the status of all network traffic going through the
LAN Use this screen to view the status of all network traffic going through the
ARP Table ARP Table Use this screen to view the ARP table. It displays the IP and MAC address
MAC Address Table
xDSL Statistics xDSL Statistics Use this screen to view the VMG’s xDSL traffic statistics.
Maintenance
System System
User Account User Account Use this screen to change user password on the VMG.
Remote Management
Time Time Use this screen to change your VMG’s time and date.
Log Settings Log Setting Use this screen to change your VMG’s log settings.
Firmware Upgrade
Backup/Restore Backup/Restore Use this screen to backup and restore your VMG’s configuration
Reboot Reboot Use this screen to reboot the VMG without turning the power off.
Diagnostic Ping&Traceroute
MAC Address Table
MGMT Services Use this screen to enable specific traffic directions for network services.
Trust Domain Use this screen to view a list of public IP addresses which are allowed to
Firmware Upgrade
&Nslookup
802.1ag Use this screen to configure CFM (Connectivity Fault Management) MD
802.3ah Use this screen to configure link OAM port parameters,
OAM Ping Use this screen to view information to help you identify problems with the
You can export or email the logs.
and category of the security events in their proper drop-down list window.
WAN port of the VMG.
LAN ports of the VMG.
of each DHCP connection.
Use this screen to view the MAC address table. It displays the MAC address of each client device and the VLAN group of each associated wired client.
Use this screen to set VMG name and Domain name.
access the VMG through the services configured in the Maintenance > Remote Management > MGMT Services screen.
Use this screen to upload firmware to your VMG.
(settings) or reset the factory default settings.
Use this screen to identify problems with the VMG. You can use Ping, TraceRoute, or Nslookup to help you identify problems.
(maintenance domain) and MA (maintenance association), perform connectivity tests and view test reports.
DSL connection.
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Quick Start Wizard

3.1 Overview

Use the Wizard screens to configure the VMG’s time zone and check Internet access.

3.2 Quick Start Wizard Setup

You can click the Wizard icon in the navigation panel to open the Wizard screens. See Section 2.2.1.1 on
page 17 for more information about the navigation panel. After you click the Wizard icon, the following
screen appears. Click Let’s go to proceed with settings on time zone, basic Internet access, and wireless networks. It will take you a few minutes to complete the settings on the Wizard screens. You can also click Skip to leave the Wizard screens.
CHAPTER 3
Figure 10 Wizard - Home
3.2.1 Time Zone
Select the time zone of your location. Click Next.
Figure 11 Wizard - Time Zone
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3.2.2 Internet
The VMG will check the Internet status automatically. Click Next to proceed. You can also click Skip to pass checking of Internet connectivity in the Wizard.
Figure 12 Wizard - Internet
Internet Status
Chapter 3 Quick Start Wizard
The VMG is checking the Internet status.
Figure 13 Wizard - Internet Check
Internet Connection
The VMG has Internet access. Click Next to return to the Status screen.
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Chapter 3 Quick Start Wizard
Figure 14 Wizard - Successful WAN Connection
If the VMG did not detect a WAN connection, connect a DSL cable for Internet access if you have not connected any.
Figure 15 Wizard - WAN Connection is Down
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PART II

Technical Reference

22

4.1 Status Overview

After you log into the Web Configurator, the Status screen appears. It shows the Management Service, System Info, and Ethernet UNI of the VMG.

4.2 System Info

Use this screen to view the basic system information of the VMG.
Figure 16 System Info
CHAPTER 4

Status

Click the Arrow icon ( ) to open the following screen. Use this screen to view more system information, WAN/LAN/Firewall information, interface status (LAN and DSL), and usage of system resource.
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Chapter 4 Status
Figure 17 System Info: Detailed Information
Each field is described in the following table.
Table 5 System Info: Detailed Information
LABEL DESCRIPTION
Host Name This field displays the VMG system name. It is used for identification.
Model Name This shows the model number of your VMG.
Serial Number This field displays the serial number of the VMG.
Firmware Version This is the current version of the firmware on the VMG.
System Up Time This field displays how long the VMG has been running since it last started up. The VMG starts
Interface Status
Virtual ports are shown here. You can see whether the ports are in use and their transmission rate.
WAN Information (These fields display when you have an Internet connection.)
Encapsulation This field displays the current encapsulation method.
IP Address This field displays the current IPv4 address of the VMG in the WAN.
IP Subnet Mask This field displays the current subnet mask in the WAN.
IPv6 Address This field displays the current IPv6 address of the VMG in the WAN.
MAC Address This shows the WAN Ethernet adapter MAC (Media Access Control) address of your VMG.
Primary DNS server
Secondary DNS server
Primary DNSv6 server
Secondary DNSv6 server
up when you plug it in, when you restart it (Maintenance > Reboot), or when you reset it.
This field displays the first DNS server address assigned by the ISP.
This field displays the second DNS server address assigned by the ISP.
This field displays the first DNS server IPv6 address assigned by the ISP.
This field displays the second DNS server IPv6 address assigned by the ISP.
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Chapter 4 Status
Table 5 System Info: Detailed Information (continued)
LABEL DESCRIPTION
LAN Information (These fields display information about the LAN port.)
IP Address This is the current IPv4 address of the VMG.
Subnet Mask This is the current subnet mask.
DHCP This field displays what DHCP services the VMG is providing to the LAN. The possible values
are: Server - The VMG is a DHCP server in the LAN. It assigns IP addresses to other computers in
the LAN. Relay - The VMG acts as a surrogate DHCP server and relays DHCP requests and responses
between the remote server and the clients. None - The VMG is not providing any DHCP services to the LAN.
Security
Firewall This displays the firewall’s current security level.
System Resource
Memory Usage This field displays what percentage of the VMG’s memory is currently used. Usually, this
percentage should not increase much. If memory usage does get close to 100%, the VMG is probably becoming unstable, and you should restart the device.
CPU Usage This field displays what percentage of the VMG’s processing ability is currently used. When
this percentage is close to 100%, the VMG is running at full load, and the throughput is not going to improve anymore. If you want some applications to have more throughput, you should turn off other applications (for example, using QoS).
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5.1 Log Overview

These screens allow you to determine the categories of events that the VMG logs and then display these logs or have the VMG send them to an administrator (through email) or to a syslog server.
5.1.1 What You Can Do in this Chapter
• Use the System Log screen to see the system logs (Section 5.2 on page 27).
• Use the Security Log screen to see the security-related logs for the categories that you select (Section
5.3 on page 27).
5.1.2 What You Need To Know
CHAPTER 5
Log
The following terms and concepts may help as you read this chapter.
Alerts and Logs
An alert is a type of log that warrants more serious attention. They include system errors, attacks (access control) and attempted access to blocked web sites. Some categories such as System Errors consist of both logs and alerts. You may differentiate them by their color in the View Log screen. Alerts display in red and logs display in black.
Syslog Overview
The syslog protocol allows devices to send event notification messages across an IP network to syslog servers that collect the event messages. A syslog-enabled device can generate a syslog message and send it to a syslog server.
Syslog is defined in RFC 3164. The RFC defines the packet format, content and system log related information of syslog messages. Each syslog message has a facility and severity level. The syslog facility identifies a file in the syslog server. Refer to the documentation of your syslog program for details. The following table describes the syslog severity levels.
Table 6 Syslog Severity Levels
CODE SEVERITY
0 Emergency: The system is unusable.
1 Alert: Action must be taken immediately.
2 Critical: The system condition is critical.
3 Error: There is an error condition on the system.
4 Warning: There is a warning condition on the system.
5 Notice: There is a normal but significant condition on the system.
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