Zyxel VMG3925-B10C-EU01V2F User Manual

Default Login Details

User’s Guide

VMG/XMG Series

DSL Router

LAN IP Address http://192.168.1.1

Password See the device label

Version 5.13_5.50 Ed 5, 2/2020

IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE.

This is a User’s Guide for a series of products. Not all products support all features. Screenshots and graphics in this book may differ slightly from what you see due to differences in your product firmware or your computer operating system. Every effort has been made to ensure that the information in this manual is accurate.

Document Conventions

Warnings and Notes

These are how warnings and notes are shown in this guide.

Warnings tell you about things that could harm you or your device.

Note: Notes tell you other important information (for example, other things you may need to

configure or helpful tips) or recommendations.

Syntax Conventions

• All models in this series may be referred to as the “Zyxel Device” in this guide.

• Product labels, screen names, field labels and field choices are all in bold font.

• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Network Setting > Routing > DNS Route means you first click Network Setting in the navigation panel, then the Routing sub menu and finally the DNS Route tab to get to that screen.

Icons Used in Figures

Figures in this user guide may use the following generic icons. The Zyxel Device icon is not an exact representation of your device.

Zyxel Device Generic Router Laptop Computer

Switch Firewall Server

Internet User Wireless Device

VMG/XMG Series User’s Guide

Contents Overview

User’s Guide ......................................................................................................................................17

Introducing the Zyxel Device .............................................................................................................. 18

The Web Configurator ......................................................................................................................... 56

Quick Start ............................................................................................................................................. 65

Tutorials .................................................................................................................................................. 71

Technical Reference ......................................................................................................................103

Connection Status Screens ............................................................................................................... 104

Broadband .......................................................................................................................................... 116

Wireless ................................................................................................................................................. 145

Home Networking ............................................................................................................................... 179

Routing ................................................................................................................................................. 198

Quality of Service (QoS) .................................................................................................................... 206

Network Address Translation (NAT) ................................................................................................... 225

Dynamic DNS Setup ........................................................................................................................... 243

IGMP/MLD ........................................................................................................................................... 247

Vlan Group .......................................................................................................................................... 250

Interface Grouping ............................................................................................................................ 252

USB Service .......................................................................................................................................... 257

Home Connectivity ............................................................................................................................ 263

Firewall ................................................................................................................................................. 265

MAC Filter ............................................................................................................................................ 274

Parental Control ................................................................................................................................. 276

Scheduler Rule .................................................................................................................................... 282

Certificates .......................................................................................................................................... 284

Voice .................................................................................................................................................... 291

Log ....................................................................................................................................................... 321

Traffic Status ....................................................................................................................................... 324

VoIP Status ........................................................................................................................................... 328

ARP Table ............................................................................................................................................ 331

Routing Table ...................................................................................................................................... 333

Multicast Status .................................................................................................................................. 335

xDSL Statistics ....................................................................................................................................... 337

WLAN Station Status ........................................................................................................................... 339

Cellular Statistics ................................................................................................................................ 341

System .................................................................................................................................................. 343

User Account ...................................................................................................................................... 344

Remote Management ....................................................................................................................... 347

VMG/XMG Series User’s Guide

Contents Overview

SNMP .................................................................................................................................................... 350

Time Settings ........................................................................................................................................ 353

Email Notification ................................................................................................................................ 355

Log Setting .......................................................................................................................................... 357

Firmware Upgrade .............................................................................................................................. 361

Backup Restore ................................................................................................................................... 364

Diagnostic ........................................................................................................................................... 367

Troubleshooting .................................................................................................................................. 373

Appendices ............................................ ........................................................... ..............................380

VMG/XMG Series User’s Guide

Table of Contents

Document Conventions .................................................................. ....................................................3

Contents Overview .............................................................................................................................4

Table of Contents.................................................................................................................................6

Part I: User’s Guide.......................................................................................... 17

Chapter 1

Introducing the Zyxel Device ........................... .... .... ... ............................................. ... .....................18

1.1 Overview ......................................................................................................................................... 18

1.1.1 Internet Access ...................................................................................................................... 19

1.1.2 G.fast ...................................................................................................................................... 20

1.1.3 Ethernet WAN ........................................................................................................................ 21

1.1.4 Triple Play ............................................................................................................................... 21

1.1.5 WAN Priority ........................................................................................................................... 22

1.1.6 Wireless Access ...................................................................................................................... 22

1.1.7 Zyxel Device’s USB Support .................................................................................................. 22

1.1.8 VoIP Features ......................................................................................................................... 24

1.1.9 SFP ........................................................................................................................................... 24

1.2 Ways to Manage the Zyxel Device .............................................................................................. 24

1.3 Good Habits for Managing the Zyxel Device ............................................................................. 25

1.4 Hardware ......................................................................................................................................... 25

1.4.1 Front Panels ............................................................................................................................ 25

1.4.2 LEDs (Lights) ........................................................................................................................... 33

1.4.3 Rear Panels ............................................................................................................................ 45

1.4.4 Using the WLAN and WPS Buttons ....................................................................................... 52

1.4.5 The RESET Button .................................................................................................................... 53

1.4.6 Wall Mounting ....................................................................................................................... 54

Chapter 2

The Web Configurator........................................................................................................................56

2.1 Overview ......................................................................................................................................... 56

2.1.1 Accessing the Web Configurator ....................................................................................... 56

2.2 Web Configurator Layout .............................................................................................................. 58

2.2.1 Settings Icon .......................................................................................................................... 58

2.2.2 Widget Icon ........................................................................................................................... 64

VMG/XMG Series User’s Guide

Table of Contents

Chapter 3

Quick Start..........................................................................................................................................65

3.1 Overview ......................................................................................................................................... 65

3.2 Quick Start Setup ............................................................................................................................ 65

3.3 Time Zone ........................................................................................................................................ 65

3.4 Internet ............................................................................................................................................. 66

3.4.1 Internet Status ........................................................................................................................ 66

3.4.2 Successful Internet Connection .......................................................................................... 67

3.4.3 Unsuccessful Internet Connection ...................................................................................... 67

3.4.4 Incorrect Internet Information ............................................................................................. 68

3.4.5 Encapsulation ........................................................................................................................ 68

3.4.6 Internet Information Input .................................................................................................... 69

3.5 Quick Start Setup-Wireless ............................................................................................................. 69

3.6 Quick Start Setup-Finish .................................................................................................................. 70

Chapter 4

Tutorials...............................................................................................................................................71

4.1 Overview ......................................................................................................................................... 71

4.2 Setting Up an ADSL PPPoE Connection ....................................................................................... 71

4.3 Setting Up a Secure Wireless Network .......................................................................................... 74

4.3.1 Configuring the Wireless Network Settings ......................................................................... 74

4.3.2 Using WPS ............................................................................................................................... 77

4.3.3 Without WPS ........................................................................................................................... 81

4.4 Setting Up Multiple Wireless Groups ............................................................................................. 82

4.5 Using the File Sharing Feature ....................................................................................................... 86

4.5.1 Set Up File Sharing ................................................................................................................. 86

4.5.2 Access Your Shared Files From a Computer ...................................................................... 88

4.6 Using the Media Server Feature .................................................................................................... 88

4.6.1 Configuring the Zyxel Device .............................................................................................. 89

4.6.2 Using Windows Media Player ...............................................................................................89

4.6.3 Using a Digital Media Adapter ............................................................................................92

4.7 Configuring Static Route for Routing to Another Network ........................................................ 93

4.8 Configuring QoS Queue and Class Setup ................................................................................... 96

4.9 Access the Zyxel Device Using DDNS ........................................................................................... 99

4.9.1 Registering a DDNS Account on www.dyndns.org ........................................................... 99

4.9.2 Configuring DDNS on Your Zyxel Device .......................................................................... 100

4.9.3 Testing the DDNS Setting .................................................................................................... 100

4.10 Configuring the MAC Address Filter ......................................................................................... 101

4.11 Access Your Shared Files From a Computer ........................................................................... 102

Part II: Technical Reference.........................................................................103

VMG/XMG Series User’s Guide

Table of Contents

Chapter 5

Connection Status Screens.............................................................................................................104

5.1 The Connection Status Screen .................................................................................................... 104

5.2 The Connectivity Screen .............................................................................................................. 104

5.2.1 Icon and Device Name .....................................................................................................105

5.3 The System Info Screen ................................................................................................................ 105

5.4 The WiFi Settings Screen ............................................................................................................... 107

5.5 The Guest WiFi Settings Screen ................................................................................................... 109

5.6 The LAN Screen ............................................................................................................................. 111

5.7 The Parental Control Screen ....................................................................................................... 112

5.7.1 Create a Parental Control Profile ...................................................................................... 114

5.7.2 Define a Schedule .............................................................................................................. 114

Chapter 6

Broadband........................................................................................................................................116

6.1 Overview ....................................................................................................................................... 116

6.1.1 What You Can Do in this Chapter ..................................................................................... 116

6.1.2 What You Need to Know ................................................................................................... 117

6.1.3 Before You Begin ................................................................................................................. 120

6.2 The Broadband Screen ................................................................................................................ 120

6.2.1 Add/Edit Internet Connection ........................................................................................... 121

6.3 The Cellular Backup Screen ........................................................................................................ 129

6.4 The Broadband Advanced Screen ............................................................................................ 135

6.5 Ethernet WAN ................................................................................................................................ 138

6.6 Technical Reference .................................................................................................................... 139

Chapter 7

Wireless.............................................................................................................................................145

7.1 Wireless Overview ......................................................................................................................... 145

7.1.1 What You Can Do in this Chapter ..................................................................................... 145

7.1.2 What You Need to Know ................................................................................................... 145

7.2 The Wireless General Settings Screen ......................................................................................... 146

7.2.1 No Security ........................................................................................................................... 149

7.2.2 More Secure (WPA(2)-PSK) ................................................................................................ 149

7.3 The Guest/More AP Screen ......................................................................................................... 151

7.3.1 The Edit Guest/More AP Screen ....................................................................................... 151

7.4 The MAC Authentication Screen ................................................................................................ 155

7.4.1 Add/Edit MAC Addresses .................................................................................................. 156

7.5 The WPS Screen ............................................................................................................................ 157

7.6 The WMM Screen .......................................................................................................................... 158

7.7 The Others Screen ........................................................................................................................ 159

7.8 The Channel Status Screen .......................................................... 162

7.9 The MESH Screen ....................................................................162

VMG/XMG Series User’s Guide

Table of Contents

7.10 The WLAN Scheduler Screen ..................................................................................................... 164

7.10.1 Add/Edit Rules ................................................................ 166

7.11 Technical Reference .................................................................................................................. 167

7.11.1 Wireless Network Overview .............................................................................................. 167

7.11.2 Additional Wireless Terms ................................................................................................. 168

7.11.3 Wireless Security Overview ............................................................................................... 168

7.11.4 Signal Problems ................................................................................................................. 170

7.11.5 BSS ....................................................................................................................................... 171

7.11.6 MBSSID ................................................................................................................................ 171

7.11.7 Preamble Type .................................................................................................................. 172

7.11.8 WiFi Protected Setup (WPS) ............................................................................................. 172

Chapter 8

Home Networking............................................................................................................................179

8.1 Home Networking Overview ....................................................................................................... 179

8.1.1 What You Can Do in this Chapter ..................................................................................... 179

8.1.2 What You Need To Know ................................................................................................... 180

8.1.3 Before You Begin ................................................................................................................. 181

8.2 The LAN Setup Screen .................................................................................................................. 181

8.3 The LAN Static DHCP Screen ....................................................................................................... 185

8.4 The UPnP Screen ........................................................................................................................... 187

8.4.1 Turning On UPnP in Windows 7 Example .......................................................................... 188

8.4.2 Turning on UPnP in Windows 10 Example ......................................................................... 189

8.5 The LAN Additional Subnet Screen ............................................................................................. 192

8.6 The STB Vendor ID Screen ............................................................................................................ 193

8.7 The Wake on LAN Screen ............................................................................................................ 194

8.8 The TFTP Server Name Screen ..................................................................................................... 194

8.9 Technical Reference .................................................................................................................... 195

8.9.1 LANs, WANs and the Zyxel Device .................................................................................... 195

8.9.2 DHCP Setup ......................................................................................................................... 195

8.9.3 DNS Server Addresses ......................................................................................................... 196

8.9.4 LAN TCP/IP ........................................................................................................................... 196

Chapter 9

Routing..............................................................................................................................................198

9.1 Overview ....................................................................................................................................... 198

9.2 The Routing Screen ...................................................................................................................... 198

9.2.1 Add/Edit Static Route ......................................................................................................... 199

9.3 The DNS Route Screen ................................................................................................................. 201

9.3.1 The DNS Route Add Screen ............................................................................................... 201

9.4 The Policy Route Screen .............................................................................................................. 202

9.4.1 Add/Edit Policy Route ........................................................................................................ 203

9.5 The RIP Screen ............................................................................................................................... 204

VMG/XMG Series User’s Guide

Table of Contents

Chapter 10

Quality of Service (QoS) ........................................ ..........................................................................206

10.1 QoS Overview ............................................................................................................................. 206

10.1.1 What You Can Do in this Chapter ................................................................................... 206

10.2 What You Need to Know ........................................................................................................... 207

10.3 The Quality of Service General Screen .................................................................................... 208

10.4 The Queue Setup Screen ........................................................................................................... 210

10.4.1 Adding a QoS Queue ....................................................................................................... 211

10.5 The QoS Classification Setup Screen ........................................................................................ 212

10.5.1 Add/Edit QoS Class ........................................................................................................... 213

10.6 The QoS Shaper Setup Screen .................................................................................................. 217

10.6.1 Add/Edit a QoS Shaper .................................................................................................... 218

10.7 The QoS Policer Setup Screen ................................................................................................... 218

10.7.1 Add/Edit a QoS Policer .................................................................................................... 219

10.8 Technical Reference .................................................................................................................. 220

Chapter 11

Network Address Translation (NAT)................................................................................................ 225

11.1 NAT Overview ............................................................................................................................. 225

11.1.1 What You Can Do in this Chapter ................................................................................... 225

11.1.2 What You Need To Know ................................................................................................. 225

11.2 The Port Forwarding Screen ...................................................................................................... 226

11.2.1 Add/Edit Port Forwarding ................................................................................................ 228

11.3 The Port Triggering Screen ......................................................................................................... 230

11.3.1 Add/Edit Port Triggering Rule ...........................................................................................232

11.4 The DMZ Screen .......................................................................................................................... 233

11.5 The ALG Screen .......................................................................................................................... 234

11.6 The Address Mapping Screen ................................................................................................... 235

11.6.1 Add/Edit Address Mapping Rule ..................................................................................... 236

11.7 The NAT Sessions Screen ............................................................................................................ 237

11.8 Technical Reference .................................................................................................................. 238

11.8.1 NAT Definitions ................................................................................................................... 238

11.8.2 What NAT Does ................................................................................................................. 239

11.8.3 How NAT Works .................................................................................................................. 240

11.8.4 NAT Application ................................................................................................................ 240

Chapter 12

Dynamic DNS Setup.........................................................................................................................243

12.1 DNS Overview ............................................................................................................................. 243

12.1.1 What You Can Do in this Chapter ................................................................................... 243

12.1.2 What You Need To Know ................................................................................................. 243

12.2 The DNS Entry Screen ................................................................................................................. 244

12.2.1 Add/Edit DNS Entry ........................................................................................................... 244

VMG/XMG Series User’s Guide

Table of Contents

12.3 The Dynamic DNS Screen .......................................................................................................... 245

Chapter 13

IGMP/MLD.........................................................................................................................................247

13.1 IGMP/MLD Overview .................................................................................................................. 247

13.1.1 What You Need To Know ................................................................................................. 247

13.2 The IGMP/MLD Screen ............................................................................................................... 247

Chapter 14

Vlan Group.......................................................................................................................................250

14.1 Overview ..................................................................................................................................... 250

14.1.1 What You Can Do in this Chapter ................................................................................... 250

14.2 The Vlan Group Screen .............................................................................................................. 250

14.2.1 Add/Edit a VLAN Group ...................................................................................................251

Chapter 15

Interface Grouping..........................................................................................................................252

15.1 Interface Grouping Overview ................................................................................................... 252

15.1.1 What You Can Do in this Chapter ................................................................................... 252

15.2 The Interface Grouping Screen ................................................................................................ 252

15.2.1 Interface Group Configuration ....................................................................................... 254

15.2.2 Interface Grouping Criteria .............................................................................................255

Chapter 16

USB Service........................................... ... .... .... ............................................ ... ..................................257

16.1 USB Service Overview ............................................................................................................... 257

16.1.1 What You Can Do in this Chapter ................................................................................... 257

16.1.2 What You Need To Know ................................................................................................. 257

16.1.3 Before You Begin ............................................................................................................... 258

16.2 The File Sharing Screen .............................................................................................................. 258

16.2.1 The Add New Share Screen ............................................................................................. 260

16.2.2 The Add New User Screen ............................................................................................... 261

16.3 The Media Server Screen .......................................................................................................... 261

Chapter 17

Home Connectivity..........................................................................................................................263

17.1 Home Connectivity Overview .................................................................................................. 263

17.2 The Home Connectivity Screen ................................................................................................ 263

Chapter 18

Firewall..............................................................................................................................................265

18.1 Firewall Overview ........................................................................................................................ 265

18.1.1 What You Can Do in this Chapter ................................................................................... 265

VMG/XMG Series User’s Guide

Table of Contents

18.1.2 What You Need to Know ................................................................................................. 266

18.2 The Firewall Screen ..................................................................................................................... 266

18.3 The Protocol Screen ................................................................................................................... 267

18.3.1 Add New/Edit Protocol Entry ........................................................................................... 268

18.4 The Access Control Screen ....................................................................................................... 269

18.4.1 Add/Edit an ACL Rule ....................................................................................................... 270

18.5 The DoS Screen ........................................................................................................................... 272

Chapter 19

MAC Filter .........................................................................................................................................274

19.1 MAC Filter Overview ................................................................................................................... 274

19.2 The MAC Filter Screen ................................................................................................................ 274

Chapter 20

Parental Control...............................................................................................................................276

20.1 Parental Control Overview ........................................................................................................ 276

20.2 The Parental Control Screen ..................................................................................................... 276

20.2.1 Add/Edit a Parental Control Profile ................................................................................ 277

Chapter 21

Scheduler Rule .................................................................................................................................282

21.1 Scheduler Rule Overview .......................................................................................................... 282

21.2 The Scheduler Rule Screen ........................................................................................................ 282

21.2.1 Add/Edit a Schedule Rule ................................................................................................282

Chapter 22

Certificates .......................................................................................................................................284

22.1 Certificates Overview ................................................................................................................ 284

22.1.1 What You Can Do in this Chapter ................................................................................... 284

22.2 What You Need to Know ........................................................................................................... 284

22.3 The Local Certificates Screen ................................................................................................... 284

22.3.1 Create Certificate Request ............................................................................................. 285

22.3.2 View Certificate Request ................................................................................................. 286

22.4 The Trusted CA Screen ............................................................................................................... 287

22.4.1 View Trusted CA Certificate ............................................................................................ 288

22.4.2 Import Trusted CA Certificate .......................................................................................... 289

Chapter 23

Voice.................................................................................................................................................291

23.1 Voice Overview .......................................................................................................................... 291

23.1.1 What You Can Do in this Chapter ................................................................................... 291

23.1.2 What You Need to Know About VoIP ............................................................................. 291

23.2 Before You Begin ........................................................................................................................ 292

VMG/XMG Series User’s Guide

Table of Contents

23.3 The SIP Account Screen ............................................................................................................. 292

23.3.1 The SIP Account Add/Edit Screen ................................................................................... 293

23.4 The SIP Service Provider Screen ................................................................................................ 297

23.4.1 The SIP Service Provider Add/Edit Screen ...................................................................... 298

23.5 The Phone Device Screen ......................................................................................................... 302

23.5.1 The Phone Device Edit Screen ........................................................................................ 303

23.6 The Phone Region Screen ......................................................................................................... 304

23.7 The Call Rule Screen .................................................................................................................. 305

23.8 The Call History Screen ............................................................................................................... 306

23.9 The Call Summary Screen .......................................................................................................... 307

23.10 Technical Reference ................................................................................................................ 308

23.10.1 Quality of Service (QoS) ................................................................................................. 316

23.10.2 Phone Services Overview ............................................................................................... 316

Chapter 24

Log ..................................... ................................................ ...............................................................321

24.1 Log Overview .............................................................................................................................. 321

24.1.1 What You Can Do in this Chapter ................................................................................... 321

24.1.2 What You Need To Know ................................................................................................. 321

24.2 The System Log Screen .............................................................................................................. 322

24.3 The Security Log Screen ............................................................................................................. 322

Chapter 25

Traffic Status .....................................................................................................................................324

25.1 Traffic Status Overview ............................................................................................................... 324

25.1.1 What You Can Do in this Chapter ................................................................................... 324

25.2 The WAN Status Screen .............................................................................................................. 324

25.3 The LAN Status Screen ............................................................................................................... 325

25.4 The NAT Status Screen .............................................................. 326

Chapter 26

VoIP Status........................................................................................................................................328

26.1 VoIP Status Overview ................................................................................................................. 328

Chapter 27

ARP Table..........................................................................................................................................331

27.1 ARP Table Overview ................................................................................................................... 331

27.1.1 How ARP Works .................................................................................................................. 331

27.2 ARP Table Screen ....................................................................................................................... 332

Chapter 28

Routing Table....................................................................................................................................333

28.1 Routing Table Overview ............................................................................................................ 333

VMG/XMG Series User’s Guide

Table of Contents

28.2 The Routing Table Screen .......................................................................................................... 333

Chapter 29

Multicast Status ...............................................................................................................................335

29.1 Multicast Status Overview ......................................................................................................... 335

29.2 The IGMP Status Screen ............................................................................................................. 335

29.3 The MLD Status Screen ............................................................................................................... 336

Chapter 30

xDSL Statistics ....................................... ... .... .... ............................................ ... ..................................337

30.1 xDSL Statistics Overview ............................................................................................................. 337

Chapter 31

WLAN Station Status .........................................................................................................................339

31.1 WLAN Station Status Overview .................................................................................................. 339

Chapter 32

Cellular Statistics .............................................................................................................................341

32.1 Cellular Statistics Overview ....................................................................................................... 341

32.2 The Cellular Statistics Screen ..................................................................................................... 341

Chapter 33

System...............................................................................................................................................343

33.1 System Overview ........................................................................................................................ 343

33.2 The System Screen ...................................................................................................................... 343

Chapter 34

User Account.............................................................. ... .... ............................................ ...................344

34.1 User Account Overview ............................................................................................................. 344

34.2 The User Account Screen .......................................................................................................... 344

34.2.1 The User Account Add/Edit Screen ................................................................................ 345

Chapter 35

Remote Management.....................................................................................................................347

35.1 Remote Management Overview ............................................................................................. 347

35.2 The MGMT Services Screen ....................................................................................................... 347

35.3 The Trust Domain Screen ............................................................................................................ 348

35.4 The Add Trust Domain Screen ................................................................................................... 349

Chapter 36

SNMP .................................................................................................................................................350

36.1 SNMP Overview .......................................................................................................................... 350

36.2 The SNMP Screen ........................................................................................................................ 351

VMG/XMG Series User’s Guide

Table of Contents

Chapter 37

Time Settings.....................................................................................................................................353

37.1 Time Settings Overview .............................................................................................................. 353

37.2 The Time Screen .......................................................................................................................... 353

Chapter 38

Email Notification.............................................................................................................................355

38.1 Email Notification Overview ...................................................................................................... 355

38.2 The Email Notification Screen ................................................................................................... 355

38.2.1 Email Notification Edit ....................................................................................................... 356

Chapter 39

Log Setting ................................ ... .... .... ............................................ ... .............................................357

39.1 Logs Setting Overview ................................................................................................................ 357

39.2 The Log Settings Screen ............................................................................................................. 357

39.2.1 Example Email Log ............................................................................................................ 359

Chapter 40

Firmware Upgrade........................................................................... ... .... .........................................361

40.1 Firmware Upgrade Overview .................................................................................................... 361

40.2 The Firmware Screen .................................................................................................................. 361

Chapter 41

Backup Restore................................................................................................................................364

41.1 Backup Restore Overview ......................................................................................................... 364

41.2 The Backup Restore Screen ...................................................................................................... 364

41.3 The Reboot Screen ..................................................................................................................... 366

Chapter 42

Diagnostic.........................................................................................................................................367

42.1 Diagnostic Overview .................................................................................................................. 367

42.1.1 What You Can Do in this Chapter ................................................................................... 367

42.2 What You Need to Know ........................................................................................................... 367

42.3 Ping & TraceRoute & NsLookup ................................................................................................ 368

42.4 The 802.1ag (CFM) Screen ........................................................................................................ 369

42.5 The 802.3ah (OAM) Screen ....................................................................................................... 370

42.6 The OAM Ping Screen ................................................................................................................ 371

Chapter 43

Troubleshooting................................................................................................................................373

43.1 Power, Hardware Connections, and LEDs ............................................................................... 373

43.2 Zyxel Device Access and Login ................................................................................................ 374

43.3 Internet Access ........................................................................................................................... 375

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Table of Contents

43.4 Wireless Internet Access ............................................................................................................. 377

43.5 USB Device Connection ............................................................................................................ 378

43.6 UPnP ............................................................................................................................................. 378

Part III: Appendices......................................................................................380

Appendix A Customer Support ..................................................................................................... 381

Appendix B Wireless LANs............................................................................................................... 387

Appendix C IPv6.............................................................................................................................. 400

Appendix D Services....................................................................................................................... 408

Appendix E Legal Information ....................................................................................................... 412

Index.................................................................................................................................................420

VMG/XMG Series User’s Guide

PART I

User’s Guide

CHAPTER 1

Introducing the Zyxel Device

1.1 Overview

The Zyxel Device is a wireless VDSL router and Gigabit Ethernet gateway.

Zyxel Device refers to these models as outlined below.

• VMG1312-B10D • VMG8623-T50A

• VMG3312-T20A • VMG8823-Bx0B

• VMG3625-T20A • VMG8825-Bx0A

• VMG3625-T50A • VMG8825-BX0B

• VMG3925-B10B • VMG8825-BX0C

• VMG3925-B10C • VMG8825-T50

• XMG3927-B50A • VMG8924-B10D

• VMG3927-Bx0A

The following table describes the feature differences of the Zyxel Device by model.

Table 1 Zyxel Device Comparison Table

VMG1312-B10D VMG3312-T20A VMG3625-T20A VMG3625-T50A VMG3925-B10B

Gigabit Ethernet Ports

Ethernet WAN

2.4G WLAN

5G WLAN- - VVV

G.fast-----

VoIP-----

MESH-----

Firmware Version

Table 2 Zyxel Device Comparison Table

Gigabit Ethernet Ports

Ethernet WAN

Convert the forth

LAN port to work

VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B

- VVVV

VVVV

as a WAN port.

VVVVV

5.13 5.13 5.13 5.50 5.13

VVVVV

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

Table 2 Zyxel Device Comparison Table

VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B

2.4G WLAN

5G WLAN V V V V V

G.fast-V---

VoIP - - - V V

MESH - V V - V

Firmware Version

VVVVV

5.13 5.13 5.13 5.50 5.13

Table 3 Zyxel Device Comparison Table

VMG8825-BX0A VMG8825-BX0B VMG8825-BX0C VMG8825-T50 VMG8924-B10D

Gigabit Ethernet Ports

Ethernet WAN

2.4G WLAN

5G WLANVVVVV

G.fast - - - - -

VoIPVVVVV

MESHVVV - -

Firmware Version

VVVVV

5.13 5.13 5.13 5.50 5.13

1.1.1 Internet Access

Your Zyxel Device provides shared Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter or your telephone jack. You can have multiple WAN services over one ADSL or VDSL. The Zyxel Device cannot work in ADSL and VDSL mode at the same time.

Note: The ADSL and VDSL lines share the same WAN (layer-2) interfaces that you configure in

the Zyxel Device. Refer to Section 6.2 on page 120 for the Network Setting > Broadband screen.

Computers can connect to the Zyxel Device’s LAN ports (or wirelessly).

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

DSL

Figure 1 Zyxel Device’s Internet Access Application

You can also configure IP filtering on the Zyxel Device for secure Internet access. When the IP filter is on, all incoming traffic from the Internet to your network is blocked by default unless it is initiated from your network. This means that probes from the outside to your network are not allowed, but you can safely browse the Internet and download files.

1.1.2 G.fast

You can have gigabit Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter or your telephone jack for G.fast.

G.FAST is the acronym for Fast Access to Subscriber Terminals, and the letter G stands for the ITU-T G series of recommendations. G.fast is a technology providing gigabit speeds over traditional copper twisted-pair wires. G.fast applies Fiber-To-The-distribution point (FTTdp) structure, which reuses the deployed copper wire for the final meters.

Only use firmware for your Zyxel Device’s specific model. Refer to the label on the bottom of your Zyxel Device.

VMG/XMG Series User’s Guide

Figure 2 Zyxel Device’s Internet Access Application: G.fast

1.1.3 Ethernet WAN

If you prefer not to use a DSL line and you have another broadband modem or router (such as ADSL) available, you can use the Ethernet WAN port and then connect it to the broadband modem or router. This way, you can access the Internet via an Ethernet connection and still use the QoS, Firewall and parental control functions on the Zyxel Device.

Figure 3 Zyxel Device’s Internet Access Application: Ethernet WAN

Chapter 1 Introducing the Zyxel Device

1.1.4 Triple Play

The ISP may provide “triple play” service to the Zyxel Device. This allows you to take advantage of “triple play” services such as Voice over IP telephony, and streaming video/audio media all at the same time, with no noticeable loss in bandwidth.

Figure 4 Triple Play Example

VMG/XMG Series User’s Guide

1.1.5 WAN Priority

The WAN connection priority is as follows:

1 Ethernet WAN

2 G.fast/DSL

3 Cellular WAN (3G/4G)

See Section 1.1.7 on page 22 for more information about Cellular backup.

1.1.6 Wireless Access

The Zyxel Device is a wireless Access Point (AP) for IEEE 802.11b/g/n/a/ac wireless clients, such as notebook computers, iPads, smartphones, etc. It allows them to connect to the Internet without having to rely on inconvenient Ethernet cables.

Your Zyxel Device supports WiFi Protected Setup (WPS), which allows you to quickly set up a wireless network with strong security.

See Section Table 14 on page 44 for more information about how to set up a wireless network with WLAN and WPS buttons.

Chapter 1 Introducing the Zyxel Device

Figure 5 Wireless Access Example

1.1.7 Zyxel Device’s USB Support

The USB port of the Zyxel Device is used for cellular WAN backup, file-sharing, and media server.

Cellular WAN (3G/4G) Backup

Connect a supported cellular USB dongle with an active SIM card to the USB port. This adds a second WAN interface and allows the Zyxel Device to wirelessly access the Internet via a cellular network. The cellular WAN connection is a backup in case the DSL connection fails.

To set up a cellular connection, click Network > Broadband > Cellular Backup.

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

DSL

To update the supported cellular USB dongle list, download the latest WWAN package from the Zyxel website and upload it to the Zyxel Device using the Maintenance > Firmware Upgrade screen.

Figure 6 Internet Access Application: Cellular WAN

File Sharing

Use the built-in USB 3.0 port to share files on a USB memory stick or a USB hard drive (B). Use FTP to access the files on the USB device.

Figure 7 USB File Sharing Application

Media Server

You can also use the Zyxel Device as a media server. This lets anyone on your network play video, music, and photos from a USB device (B) connected to the Zyxel Device’s USB port (without having to copy them to another computer).

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

DSL

Figure 8 USB Media Server Application

1.1.8 VoIP Features

You can register up to 2 SIP (Session Initiation Protocol) accounts and use the Zyxel Device to make and receive VoIP telephone calls:

Figure 9 Zyxel Device’s VoIP Features

Calls via a VoIP service provider - the Zyxel Device sends your call to a VoIP service provider’s SIP server which forwards your calls to either VoIP or PSTN phones.

1.1.9 SFP

The Zyxel Device provides shared Internet access by connecting a Small Form-Factor Pluggable (SFP) transceiver to the SFP port. In addition, you can connect computers, IPTVs, gaming consoles, and other Ethernet devices to the Ethernet ports for fiber-speed Internet access.

1.2 Ways to Manage the Zyxel Device

Use any of the following methods to manage the Zyxel Device.

• Web Configurator. This is recommended for management of the Zyxel Device using a (supported) web browser.

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

• FTP. Use FTP for firmware upgrades and configuration backup/restore.

1.3 Good Habits for Managing the Zyxel Device

Do the following things regularly to make the Zyxel Device more secure and to manage the Zyxel Device more effectively.

• Change the password. Use a password that’s not easy to guess and that consists of different types of characters, such as numbers and letters.

• Write down the password and put it in a safe place.

• Back up the configuration (and make sure you know how to restore it). Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes. If you forget your password, you will have to reset the Zyxel Device to its factory default settings. If you backed up an earlier configuration file, you would not have to totally re-configure the Zyxel Device. You could simply restore your last configuration.

1.4 Hardware

This section describes the front and rear panels for each model. If your model is not shown here, refer to the Zyxel Device’s Quick Start Guides to see the product drawings and how to make the hardware connections.