Zyxel XMG3927-B50A, VMG8924-B10D, VMG8825-BX0C, VMG8825-T50, VMG8825-BX0B User Manual

...

Default Login Details

User’s Guide

VMG/XMG Series

DSL Router

LAN IP Address http://192.168.1.1

Password See the device label

Version 5.13_5.50 Ed 3, 5/2019

IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE.

This is a User’s Guide for a series of products. Not all products support all features. Screenshots and graphics in this book may differ slightly from what you see due to differences in your product firmware or your computer operating system. Every effort has been made to ensure that the information in this manual is accurate.

Document Conventions

Warnings and Notes

These are how warnings and notes are shown in this guide.

Warnings tell you about things that could harm you or your device.

Note: Notes tell you other important information (for example, other things you may need to

configure or helpful tips) or recommendations.

Syntax Conventions

• All models in this series may be referred to as the “Zyxel Device” in this guide.

• Product labels, screen names, field labels and field choices are all in bold font.

• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Network Setting > Routing > DNS Route means you first click Network Setting in the navigation panel, then the Routing sub menu and finally the DNS Route tab to get to that screen.

Icons Used in Figures

Figures in this user guide may use the following generic icons. The Zyxel Device icon is not an exact representation of your device.

Zyxel Device Generic Router Laptop Computer

Switch Firewall Server

Internet User Wireless Device

VMG/XMG Series User’s Guide

Contents Overview

User’s Guide ......................................................................................................................................17

Introducing the Zyxel Device .............................................................................................................. 18

The Web Configurator ......................................................................................................................... 55

Quick Start ............................................................................................................................................. 64

Tutorials .................................................................................................................................................. 70

Technical Reference ......................................................................................................................102

Connection Status Screens ............................................................................................................... 103

Broadband .......................................................................................................................................... 115

Wireless ................................................................................................................................................. 144

Home Networking ............................................................................................................................... 177

Routing ................................................................................................................................................. 196

Quality of Service (QoS) .................................................................................................................... 204

Network Address Translation (NAT) ................................................................................................... 223

Dynamic DNS Setup ........................................................................................................................... 241

IGMP/MLD ........................................................................................................................................... 245

Vlan Group .......................................................................................................................................... 248

Interface Grouping ............................................................................................................................ 250

USB Service .......................................................................................................................................... 255

Home Connectivity ............................................................................................................................ 261

Firewall ................................................................................................................................................. 263

MAC Filter ............................................................................................................................................ 272

Parental Control ................................................................................................................................. 274

Scheduler Rule .................................................................................................................................... 280

Certificates .......................................................................................................................................... 282

Voice .................................................................................................................................................... 289

Log ....................................................................................................................................................... 319

Traffic Status ....................................................................................................................................... 322

VoIP Status ........................................................................................................................................... 326

ARP Table ............................................................................................................................................ 329

Routing Table ...................................................................................................................................... 331

Multicast Status .................................................................................................................................. 333

xDSL Statistics ....................................................................................................................................... 335

WLAN Station Status ........................................................................................................................... 337

Cellular Statistics ................................................................................................................................ 339

System .................................................................................................................................................. 341

User Account ...................................................................................................................................... 342

Remote Management ....................................................................................................................... 345

VMG/XMG Series User’s Guide

Contents Overview

SNMP .................................................................................................................................................... 348

Time Settings ........................................................................................................................................ 351

Email Notification ................................................................................................................................ 353

Log Setting .......................................................................................................................................... 355

Firmware Upgrade .............................................................................................................................. 359

Backup Restore ................................................................................................................................... 362

Diagnostic ........................................................................................................................................... 365

Troubleshooting .................................................................................................................................. 371

Appendices ............................................ ........................................................... ..............................378

VMG/XMG Series User’s Guide

Table of Contents

Document Conventions .................................................................. ....................................................3

Contents Overview .............................................................................................................................4

Table of Contents.................................................................................................................................6

Part I: User’s Guide.......................................................................................... 17

Chapter 1

Introducing the Zyxel Device ........................... .... .... ... ............................................. ... .....................18

1.1 Overview ......................................................................................................................................... 18

1.1.1 Internet Access ...................................................................................................................... 19

1.1.2 G.fast ...................................................................................................................................... 20

1.1.3 Ethernet WAN ........................................................................................................................ 21

1.1.4 Triple Play ............................................................................................................................... 21

1.1.5 WAN Priority ........................................................................................................................... 22

1.1.6 Wireless Access ...................................................................................................................... 22

1.1.7 Zyxel Device’s USB Support .................................................................................................. 22

1.1.8 VoIP Features ......................................................................................................................... 24

1.1.9 SFP ........................................................................................................................................... 24

1.2 Ways to Manage the Zyxel Device .............................................................................................. 24

1.3 Good Habits for Managing the Zyxel Device ............................................................................. 25

1.4 Hardware ......................................................................................................................................... 25

1.4.1 Front Panels ............................................................................................................................ 25

1.4.2 LEDs (Lights) ........................................................................................................................... 33

1.4.3 Rear Panels ............................................................................................................................ 45

1.4.4 Using the WLAN and WPS Buttons ....................................................................................... 52

1.4.5 The RESET Button .................................................................................................................... 53

Chapter 2

The Web Configurator........................................................................................................................55

2.1 Overview ......................................................................................................................................... 55

2.1.1 Accessing the Web Configurator ....................................................................................... 55

2.2 Web Configurator Layout .............................................................................................................. 57

2.2.1 Settings Icon .......................................................................................................................... 57

2.2.2 Widget Icon ........................................................................................................................... 63

Chapter 3

Quick Start..........................................................................................................................................64

VMG/XMG Series User’s Guide

Table of Contents

3.1 Overview ......................................................................................................................................... 64

3.2 Quick Start Setup ............................................................................................................................ 64

3.3 Time Zone ........................................................................................................................................ 64

3.4 Internet ............................................................................................................................................. 65

3.4.1 Internet Status ........................................................................................................................ 65

3.4.2 Successful Internet Connection .......................................................................................... 66

3.4.3 Unsuccessful Internet Connection ...................................................................................... 66

3.4.4 Incorrect Internet Information ............................................................................................. 67

3.4.5 Encapsulation ........................................................................................................................ 67

3.4.6 Internet Information Input .................................................................................................... 68

3.5 Quick Start Setup-Wireless ............................................................................................................. 68

3.6 Quick Start Setup-Finish .................................................................................................................. 69

Chapter 4

Tutorials...............................................................................................................................................70

4.1 Overview ......................................................................................................................................... 70

4.2 Setting Up an ADSL PPPoE Connection ....................................................................................... 70

4.3 Setting Up a Secure Wireless Network .......................................................................................... 73

4.3.1 Configuring the Wireless Network Settings ......................................................................... 73

4.3.2 Using WPS ............................................................................................................................... 76

4.3.3 Without WPS ........................................................................................................................... 80

4.4 Setting Up Multiple Wireless Groups ............................................................................................. 81

4.5 Using the File Sharing Feature ....................................................................................................... 85

4.5.1 Set Up File Sharing ................................................................................................................. 85

4.5.2 Access Your Shared Files From a Computer ...................................................................... 87

4.6 Using the Media Server Feature .................................................................................................... 87

4.6.1 Configuring the Zyxel Device .............................................................................................. 88

4.6.2 Using Windows Media Player ...............................................................................................88

4.6.3 Using a Digital Media Adapter ............................................................................................91

4.7 Configuring Static Route for Routing to Another Network ........................................................ 92

4.8 Configuring QoS Queue and Class Setup ................................................................................... 95

4.9 Access the Zyxel Device Using DDNS ........................................................................................... 98

4.9.1 Registering a DDNS Account on www.dyndns.org ........................................................... 98

4.9.2 Configuring DDNS on Your Zyxel Device ............................................................................ 99

4.9.3 Testing the DDNS Setting ...................................................................................................... 99

4.10 Configuring the MAC Address Filter ......................................................................................... 100

4.11 Access Your Shared Files From a Computer ........................................................................... 101

Part II: Technical Reference.........................................................................102

Chapter 5

Connection Status Screens.............................................................................................................103

VMG/XMG Series User’s Guide

Table of Contents

5.1 The Connection Status Screen .................................................................................................... 103

5.2 The Connectivity Screen .............................................................................................................. 103

5.2.1 Icon and Device Name .....................................................................................................104

5.3 The System Info Screen ................................................................................................................ 104

5.4 The WiFi Settings Screen ............................................................................................................... 106

5.5 The Guest WiFi Settings Screen ................................................................................................... 108

5.6 The LAN Screen ............................................................................................................................. 110

5.7 The Parental Control Screen ....................................................................................................... 111

5.7.1 Create a Parental Control Profile ...................................................................................... 113

5.7.2 Define a Schedule .............................................................................................................. 113

Chapter 6

Broadband........................................................................................................................................115

6.1 Overview ....................................................................................................................................... 115

6.1.1 What You Can Do in this Chapter ..................................................................................... 115

6.1.2 What You Need to Know ................................................................................................... 116

6.1.3 Before You Begin ................................................................................................................. 119

6.2 The Broadband Screen ................................................................................................................ 119

6.2.1 Add/Edit Internet Connection ........................................................................................... 120

6.3 The Cellular Backup Screen ........................................................................................................ 128

6.4 The Broadband Advanced Screen ............................................................................................ 134

6.5 Ethernet WAN ................................................................................................................................ 137

6.6 Technical Reference .................................................................................................................... 138

Chapter 7

Wireless.............................................................................................................................................144

7.1 Wireless Overview ......................................................................................................................... 144

7.1.1 What You Can Do in this Chapter ..................................................................................... 144

7.1.2 What You Need to Know ................................................................................................... 144

7.2 The Wireless General Settings Screen ......................................................................................... 145

7.2.1 No Security ........................................................................................................................... 147

7.2.2 More Secure (WPA(2)-PSK) ................................................................................................ 148

7.3 The Guest/More AP Screen ......................................................................................................... 149

7.3.1 The Edit Guest/More AP Screen ....................................................................................... 150

7.4 The MAC Authentication Screen ................................................................................................ 153

7.4.1 Add/Edit MAC Addresses .................................................................................................. 154

7.5 The WPS Screen ............................................................................................................................ 155

7.6 The WMM Screen .......................................................................................................................... 156

7.7 The Others Screen ........................................................................................................................ 157

7.8 The Channel Status Screen .......................................................... 160

7.9 The MESH Screen ....................................................................160

7.10 The WLAN Scheduler Screen ..................................................................................................... 162

7.10.1 Add/Edit Rules ................................................................ 164

VMG/XMG Series User’s Guide

Table of Contents

7.11 Technical Reference .................................................................................................................. 165

7.11.1 Wireless Network Overview .............................................................................................. 165

7.11.2 Additional Wireless Terms ................................................................................................. 166

7.11.3 Wireless Security Overview ............................................................................................... 166

7.11.4 Signal Problems ................................................................................................................. 169

7.11.5 BSS ....................................................................................................................................... 169

7.11.6 MBSSID ................................................................................................................................ 169

7.11.7 Preamble Type .................................................................................................................. 170

7.11.8 WiFi Protected Setup (WPS) ............................................................................................. 170

Chapter 8

Home Networking............................................................................................................................177

8.1 Home Networking Overview ....................................................................................................... 177

8.1.1 What You Can Do in this Chapter ..................................................................................... 177

8.1.2 What You Need To Know ................................................................................................... 178

8.1.3 Before You Begin ................................................................................................................. 179

8.2 The LAN Setup Screen .................................................................................................................. 179

8.3 The LAN Static DHCP Screen ....................................................................................................... 183

8.4 The UPnP Screen ........................................................................................................................... 185

8.4.1 Turning On UPnP in Windows 7 Example .......................................................................... 186

8.4.2 Turning on UPnP in Windows 10 Example ......................................................................... 187

8.5 The LAN Additional Subnet Screen ............................................................................................. 190

8.6 The STB Vendor ID Screen ............................................................................................................ 191

8.7 The Wake on LAN Screen ............................................................................................................ 192

8.8 The TFTP Server Name Screen ..................................................................................................... 192

8.9 Technical Reference .................................................................................................................... 193

8.9.1 LANs, WANs and the Zyxel Device .................................................................................... 193

8.9.2 DHCP Setup ......................................................................................................................... 193

8.9.3 DNS Server Addresses ......................................................................................................... 194

8.9.4 LAN TCP/IP ........................................................................................................................... 194

Chapter 9

Routing..............................................................................................................................................196

9.1 Overview ....................................................................................................................................... 196

9.2 The Routing Screen ...................................................................................................................... 196

9.2.1 Add/Edit Static Route ......................................................................................................... 197

9.3 The DNS Route Screen ................................................................................................................. 199

9.3.1 The DNS Route Add Screen ............................................................................................... 199

9.4 The Policy Route Screen .............................................................................................................. 200

9.4.1 Add/Edit Policy Route ........................................................................................................ 201

9.5 The RIP Screen ............................................................................................................................... 202

Chapter 10

Quality of Service (QoS) ........................................ ..........................................................................204

VMG/XMG Series User’s Guide

Table of Contents

10.1 QoS Overview ............................................................................................................................. 204

10.1.1 What You Can Do in this Chapter ................................................................................... 204

10.2 What You Need to Know ........................................................................................................... 205

10.3 The Quality of Service General Screen .................................................................................... 206

10.4 The Queue Setup Screen ........................................................................................................... 208

10.4.1 Adding a QoS Queue ....................................................................................................... 209

10.5 The QoS Classification Setup Screen ........................................................................................ 210

10.5.1 Add/Edit QoS Class ........................................................................................................... 211

10.6 The QoS Shaper Setup Screen .................................................................................................. 215

10.6.1 Add/Edit a QoS Shaper .................................................................................................... 216

10.7 The QoS Policer Setup Screen ................................................................................................... 216

10.7.1 Add/Edit a QoS Policer .................................................................................................... 217

10.8 Technical Reference .................................................................................................................. 218

Chapter 11

Network Address Translation (NAT)................................................................................................ 223

11.1 NAT Overview ............................................................................................................................. 223

11.1.1 What You Can Do in this Chapter ................................................................................... 223

11.1.2 What You Need To Know ................................................................................................. 223

11.2 The Port Forwarding Screen ...................................................................................................... 224

11.2.1 Add/Edit Port Forwarding ................................................................................................ 226

11.3 The Port Triggering Screen ......................................................................................................... 228

11.3.1 Add/Edit Port Triggering Rule ...........................................................................................230

11.4 The DMZ Screen .......................................................................................................................... 231

11.5 The ALG Screen .......................................................................................................................... 232

11.6 The Address Mapping Screen ................................................................................................... 233

11.6.1 Add/Edit Address Mapping Rule ..................................................................................... 234

11.7 The NAT Sessions Screen ............................................................................................................ 235

11.8 Technical Reference .................................................................................................................. 236

11.8.1 NAT Definitions ................................................................................................................... 236

11.8.2 What NAT Does ................................................................................................................. 237

11.8.3 How NAT Works .................................................................................................................. 238

11.8.4 NAT Application ................................................................................................................ 238

Chapter 12

Dynamic DNS Setup.........................................................................................................................241

12.1 DNS Overview ............................................................................................................................. 241

12.1.1 What You Can Do in this Chapter ................................................................................... 241

12.1.2 What You Need To Know ................................................................................................. 241

12.2 The DNS Entry Screen ................................................................................................................. 242

12.2.1 Add/Edit DNS Entry ........................................................................................................... 242

12.3 The Dynamic DNS Screen .......................................................................................................... 243

VMG/XMG Series User’s Guide

Table of Contents

Chapter 13

IGMP/MLD.........................................................................................................................................245

13.1 IGMP/MLD Overview .................................................................................................................. 245

13.1.1 What You Need To Know ................................................................................................. 245

13.2 The IGMP/MLD Screen ............................................................................................................... 245

Chapter 14

Vlan Group.......................................................................................................................................248

14.1 Overview ..................................................................................................................................... 248

14.1.1 What You Can Do in this Chapter ................................................................................... 248

14.2 The Vlan Group Screen .............................................................................................................. 248

14.2.1 Add/Edit a VLAN Group ...................................................................................................249

Chapter 15

Interface Grouping..........................................................................................................................250

15.1 Interface Grouping Overview ................................................................................................... 250

15.1.1 What You Can Do in this Chapter ................................................................................... 250

15.2 The Interface Grouping Screen ................................................................................................ 250

15.2.1 Interface Group Configuration ....................................................................................... 252

15.2.2 Interface Grouping Criteria .............................................................................................253

Chapter 16

USB Service........................................... ... .... .... ............................................ ... ..................................255

16.1 USB Service Overview ............................................................................................................... 255

16.1.1 What You Can Do in this Chapter ................................................................................... 255

16.1.2 What You Need To Know ................................................................................................. 255

16.1.3 Before You Begin ............................................................................................................... 256

16.2 The File Sharing Screen .............................................................................................................. 256

16.2.1 The Add New Share Screen ............................................................................................. 258

16.2.2 The Add New User Screen ............................................................................................... 259

16.3 The Media Server Screen .......................................................................................................... 259

Chapter 17

Home Connectivity..........................................................................................................................261

17.1 Home Connectivity Overview .................................................................................................. 261

17.2 The Home Connectivity Screen ................................................................................................ 261

Chapter 18

Firewall..............................................................................................................................................263

18.1 Firewall Overview ........................................................................................................................ 263

18.1.1 What You Can Do in this Chapter ................................................................................... 263

18.1.2 What You Need to Know ................................................................................................. 264

18.2 The Firewall Screen ..................................................................................................................... 264

VMG/XMG Series User’s Guide

Table of Contents

18.3 The Protocol Screen ................................................................................................................... 265

18.3.1 Add New/Edit Protocol Entry ........................................................................................... 266

18.4 The Access Control Screen ....................................................................................................... 267

18.4.1 Add/Edit an ACL Rule ....................................................................................................... 268

18.5 The DoS Screen ........................................................................................................................... 270

Chapter 19

MAC Filter .........................................................................................................................................272

19.1 MAC Filter Overview ................................................................................................................... 272

19.2 The MAC Filter Screen ................................................................................................................ 272

Chapter 20

Parental Control...............................................................................................................................274

20.1 Parental Control Overview ........................................................................................................ 274

20.2 The Parental Control Screen ..................................................................................................... 274

20.2.1 Add/Edit a Parental Control Profile ................................................................................ 275

Chapter 21

Scheduler Rule .................................................................................................................................280

21.1 Scheduler Rule Overview .......................................................................................................... 280

21.2 The Scheduler Rule Screen ........................................................................................................ 280

21.2.1 Add/Edit a Schedule Rule ................................................................................................280

Chapter 22

Certificates .......................................................................................................................................282

22.1 Certificates Overview ................................................................................................................ 282

22.1.1 What You Can Do in this Chapter ................................................................................... 282

22.2 What You Need to Know ........................................................................................................... 282

22.3 The Local Certificates Screen ................................................................................................... 282

22.3.1 Create Certificate Request ............................................................................................. 283

22.3.2 View Certificate Request ................................................................................................. 284

22.4 The Trusted CA Screen ............................................................................................................... 285

22.4.1 View Trusted CA Certificate ............................................................................................ 286

22.4.2 Import Trusted CA Certificate .......................................................................................... 287

Chapter 23

Voice.................................................................................................................................................289

23.1 Voice Overview .......................................................................................................................... 289

23.1.1 What You Can Do in this Chapter ................................................................................... 289

23.1.2 What You Need to Know About VoIP ............................................................................. 289

23.2 Before You Begin ........................................................................................................................ 290

23.3 The SIP Account Screen ............................................................................................................. 290

23.3.1 The SIP Account Add/Edit Screen ................................................................................... 291

VMG/XMG Series User’s Guide

Table of Contents

23.4 The SIP Service Provider Screen ................................................................................................ 295

23.4.1 The SIP Service Provider Add/Edit Screen ...................................................................... 296

23.5 The Phone Device Screen ......................................................................................................... 300

23.5.1 The Phone Device Edit Screen ........................................................................................ 301

23.6 The Phone Region Screen ......................................................................................................... 302

23.7 The Call Rule Screen .................................................................................................................. 303

23.8 The Call History Screen ............................................................................................................... 304

23.9 The Call Summary Screen .......................................................................................................... 305

23.10 Technical Reference ................................................................................................................ 306

23.10.1 Quality of Service (QoS) ................................................................................................. 314

23.10.2 Phone Services Overview ............................................................................................... 314

Chapter 24

Log ..................................... ................................................ ...............................................................319

24.1 Log Overview .............................................................................................................................. 319

24.1.1 What You Can Do in this Chapter ................................................................................... 319

24.1.2 What You Need To Know ................................................................................................. 319

24.2 The System Log Screen .............................................................................................................. 320

24.3 The Security Log Screen ............................................................................................................. 320

Chapter 25

Traffic Status .....................................................................................................................................322

25.1 Traffic Status Overview ............................................................................................................... 322

25.1.1 What You Can Do in this Chapter ................................................................................... 322

25.2 The WAN Status Screen .............................................................................................................. 322

25.3 The LAN Status Screen ............................................................................................................... 323

25.4 The NAT Status Screen .............................................................. 324

Chapter 26

VoIP Status........................................................................................................................................326

26.1 VoIP Status Overview ................................................................................................................. 326

Chapter 27

ARP Table..........................................................................................................................................329

27.1 ARP Table Overview ................................................................................................................... 329

27.1.1 How ARP Works .................................................................................................................. 329

27.2 ARP Table Screen ....................................................................................................................... 330

Chapter 28

Routing Table....................................................................................................................................331

28.1 Routing Table Overview ............................................................................................................ 331

28.2 The Routing Table Screen .......................................................................................................... 331

VMG/XMG Series User’s Guide

Table of Contents

Chapter 29

Multicast Status ...............................................................................................................................333

29.1 Multicast Status Overview ......................................................................................................... 333

29.2 The IGMP Status Screen ............................................................................................................. 333

29.3 The MLD Status Screen ............................................................................................................... 334

Chapter 30

xDSL Statistics ....................................... ... .... .... ............................................ ... ..................................335

30.1 xDSL Statistics Overview ............................................................................................................. 335

Chapter 31

WLAN Station Status .........................................................................................................................337

31.1 WLAN Station Status Overview .................................................................................................. 337

Chapter 32

Cellular Statistics .............................................................................................................................339

32.1 Cellular Statistics Overview ....................................................................................................... 339

32.2 The Cellular Statistics Screen ..................................................................................................... 339

Chapter 33

System...............................................................................................................................................341

33.1 System Overview ........................................................................................................................ 341

33.2 The System Screen ...................................................................................................................... 341

Chapter 34

User Account.............................................................. ... .... ............................................ ...................342

34.1 User Account Overview ............................................................................................................. 342

34.2 The User Account Screen .......................................................................................................... 342

34.2.1 The User Account Add/Edit Screen ................................................................................ 343

Chapter 35

Remote Management.....................................................................................................................345

35.1 Remote Management Overview ............................................................................................. 345

35.2 The MGMT Services Screen ....................................................................................................... 345

35.3 The Trust Domain Screen ............................................................................................................ 346

35.4 The Add Trust Domain Screen ................................................................................................... 347

Chapter 36

SNMP .................................................................................................................................................348

36.1 SNMP Overview .......................................................................................................................... 348

36.2 The SNMP Screen ........................................................................................................................ 349

VMG/XMG Series User’s Guide

Table of Contents

Chapter 37

Time Settings.....................................................................................................................................351

37.1 Time Settings Overview .............................................................................................................. 351

37.2 The Time Screen .......................................................................................................................... 351

Chapter 38

Email Notification.............................................................................................................................353

38.1 Email Notification Overview ...................................................................................................... 353

38.2 The Email Notification Screen ................................................................................................... 353

38.2.1 Email Notification Edit ....................................................................................................... 354

Chapter 39

Log Setting ................................ ... .... .... ............................................ ... .............................................355

39.1 Logs Setting Overview ................................................................................................................ 355

39.2 The Log Settings Screen ............................................................................................................. 355

39.2.1 Example Email Log ............................................................................................................ 357

Chapter 40

Firmware Upgrade........................................................................... ... .... .........................................359

40.1 Firmware Upgrade Overview .................................................................................................... 359

40.2 The Firmware Screen .................................................................................................................. 359

Chapter 41

Backup Restore................................................................................................................................362

41.1 Backup Restore Overview ......................................................................................................... 362

41.2 The Backup Restore Screen ...................................................................................................... 362

41.3 The Reboot Screen ..................................................................................................................... 364

Chapter 42

Diagnostic.........................................................................................................................................365

42.1 Diagnostic Overview .................................................................................................................. 365

42.1.1 What You Can Do in this Chapter ................................................................................... 365

42.2 What You Need to Know ........................................................................................................... 365

42.3 Ping & TraceRoute & NsLookup ................................................................................................ 366

42.4 The 802.1ag (CFM) Screen ........................................................................................................ 367

42.5 The 802.3ah (OAM) Screen ....................................................................................................... 368

42.6 The OAM Ping Screen ................................................................................................................ 369

Chapter 43

Troubleshooting................................................................................................................................371

43.1 Power, Hardware Connections, and LEDs ............................................................................... 371

43.2 Zyxel Device Access and Login ................................................................................................ 372

43.3 Internet Access ........................................................................................................................... 373

VMG/XMG Series User’s Guide

Table of Contents

43.4 Wireless Internet Access ............................................................................................................. 375

43.5 USB Device Connection ............................................................................................................ 376

43.6 UPnP ............................................................................................................................................. 376

Part III: Appendices......................................................................................378

Appendix A Customer Support ..................................................................................................... 379

Appendix B Wireless LANs............................................................................................................... 385

Appendix C IPv6.............................................................................................................................. 398

Appendix D Services....................................................................................................................... 406

Appendix E Legal Information ....................................................................................................... 410

Index.................................................................................................................................................418

VMG/XMG Series User’s Guide

PART I

User’s Guide

CHAPTER 1

Introducing the Zyxel Device

1.1 Overview

The Zyxel Device is a wireless VDSL router and Gigabit Ethernet gateway.

Zyxel Device refers to these models as outlined below.

• VMG1312-B10D • VMG8623-T50A

• VMG3312-T20A • VMG8823-Bx0B

• VMG3625-T20A • VMG8825-Bx0A

• VMG3625-T50A • VMG8825-BX0B

• VMG3925-B10B • VMG8825-BX0C

• VMG3925-B10C • VMG8825-T50

• XMG3927-B50A • VMG8924-B10D

• VMG3927-Bx0A

The following table describes the feature differences of the Zyxel Device by model.

Table 1 Zyxel Device Comparison Table

VMG1312-B10D VMG3312-T20A VMG3625-T20A VMG3625-T50A VMG3925-B10B

Gigabit Ethernet Ports

Ethernet WAN

2.4G WLAN

5G WLAN- - VVV

G.fast-----

VoIP-----

MESH-----

Firmware Version

Table 2 Zyxel Device Comparison Table

Gigabit Ethernet Ports

Ethernet WAN

Convert the forth

LAN port to work

VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B

- VVVV

VVVV

as a WAN port.

VVVVV

5.13 5.13 5.13 5.50 5.13

VVVVV

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

Table 2 Zyxel Device Comparison Table

VMG3925-B10C XMG3927-B50A VMG3927-BX0A VMG8623-T50A VMG8823-BX0B

2.4G WLAN

5G WLAN V V V V V

G.fast-V---

VoIP - - - V V

MESH - V V - V

Firmware Version

VVVVV

5.13 5.13 5.13 5.50 5.13

Table 3 Zyxel Device Comparison Table

VMG8825-BX0A VMG8825-BX0B VMG8825-BX0C VMG8825-T50 VMG8924-B10D

Gigabit Ethernet Ports

Ethernet WAN

2.4G WLAN

5G WLANVVVVV

G.fast - - - - -

VoIPVVVVV

MESHVVV - -

Firmware Version

VVVVV

5.13 5.13 5.13 5.50 5.13

1.1.1 Internet Access

Your Zyxel Device provides shared Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter or your telephone jack. You can have multiple WAN services over one ADSL or VDSL. The Zyxel Device cannot work in ADSL and VDSL mode at the same time.

Note: The ADSL and VDSL lines share the same WAN (layer-2) interfaces that you configure in

the Zyxel Device. Refer to Section 6.2 on page 119 for the Network Setting > Broadband screen.

Computers can connect to the Zyxel Device’s LAN ports (or wirelessly).

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

DSL

Figure 1 Zyxel Device’s Internet Access Application

You can also configure IP filtering on the Zyxel Device for secure Internet access. When the IP filter is on, all incoming traffic from the Internet to your network is blocked by default unless it is initiated from your network. This means that probes from the outside to your network are not allowed, but you can safely browse the Internet and download files.

1.1.2 G.fast

You can have gigabit Internet access by connecting the DSL port to the DSL or MODEM jack on a splitter or your telephone jack for G.fast.

G.FAST is the acronym for Fast Access to Subscriber Terminals, and the letter G stands for the ITU-T G series of recommendations. G.fast is a technology providing gigabit speeds over traditional copper twisted-pair wires. G.fast applies Fiber-To-The-distribution point (FTTdp) structure, which reuses the deployed copper wire for the final meters.

Only use firmware for your Zyxel Device’s specific model. Refer to the label on the bottom of your Zyxel Device.

VMG/XMG Series User’s Guide

Figure 2 Zyxel Device’s Internet Access Application: G.fast

1.1.3 Ethernet WAN

If you prefer not to use a DSL line and you have another broadband modem or router (such as ADSL) available, you can use the Ethernet WAN port and then connect it to the broadband modem or router. This way, you can access the Internet via an Ethernet connection and still use the QoS, Firewall and parental control functions on the Zyxel Device.

Figure 3 Zyxel Device’s Internet Access Application: Ethernet WAN

Chapter 1 Introducing the Zyxel Device

1.1.4 Triple Play

The ISP may provide “triple play” service to the Zyxel Device. This allows you to take advantage of “triple play” services such as Voice over IP telephony, and streaming video/audio media all at the same time, with no noticeable loss in bandwidth.

Figure 4 Triple Play Example

VMG/XMG Series User’s Guide

1.1.5 WAN Priority

The WAN connection priority is as follows:

1 Ethernet WAN

2 G.fast/DSL

3 Cellular WAN (3G/4G)

See Section 1.1.7 on page 22 for more information about Cellular backup.

1.1.6 Wireless Access

The Zyxel Device is a wireless Access Point (AP) for IEEE 802.11b/g/n/a/ac wireless clients, such as notebook computers, iPads, smartphones, etc. It allows them to connect to the Internet without having to rely on inconvenient Ethernet cables.

Your Zyxel Device supports WiFi Protected Setup (WPS), which allows you to quickly set up a wireless network with strong security.

See Section Table 14 on page 44 for more information about how to set up a wireless network with WLAN and WPS buttons.

Chapter 1 Introducing the Zyxel Device

Figure 5 Wireless Access Example

1.1.7 Zyxel Device’s USB Support

The USB port of the Zyxel Device is used for cellular WAN backup, file-sharing, and media server.

Cellular WAN (3G/4G) Backup

Connect a supported cellular USB dongle with an active SIM card to the USB port. This adds a second WAN interface and allows the Zyxel Device to wirelessly access the Internet via a cellular network. The cellular WAN connection is a backup in case the DSL connection fails.

To set up a cellular connection, click Network > Broadband > Cellular Backup.

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

DSL

To update the supported cellular USB dongle list, download the latest WWAN package from the Zyxel website and upload it to the Zyxel Device using the Maintenance > Firmware Upgrade screen.

Figure 6 Internet Access Application: Cellular WAN

File Sharing

Use the built-in USB 3.0 port to share files on a USB memory stick or a USB hard drive (B). Use FTP to access the files on the USB device.

Figure 7 USB File Sharing Application

Media Server

You can also use the Zyxel Device as a media server. This lets anyone on your network play video, music, and photos from a USB device (B) connected to the Zyxel Device’s USB port (without having to copy them to another computer).

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

DSL

Figure 8 USB Media Server Application

1.1.8 VoIP Features

You can register up to 2 SIP (Session Initiation Protocol) accounts and use the Zyxel Device to make and receive VoIP telephone calls:

Figure 9 Zyxel Device’s VoIP Features

Calls via a VoIP service provider - the Zyxel Device sends your call to a VoIP service provider’s SIP server which forwards your calls to either VoIP or PSTN phones.

1.1.9 SFP

The Zyxel Device provides shared Internet access by connecting a Small Form-Factor Pluggable (SFP) transceiver to the SFP port. In addition, you can connect computers, IPTVs, gaming consoles, and other Ethernet devices to the Ethernet ports for fiber-speed Internet access.

1.2 Ways to Manage the Zyxel Device

Use any of the following methods to manage the Zyxel Device.

• Web Configurator. This is recommended for management of the Zyxel Device using a (supported) web browser.

VMG/XMG Series User’s Guide

Chapter 1 Introducing the Zyxel Device

• FTP. Use FTP for firmware upgrades and configuration backup/restore.

1.3 Good Habits for Managing the Zyxel Device

Do the following things regularly to make the Zyxel Device more secure and to manage the Zyxel Device more effectively.

• Change the password. Use a password that’s not easy to guess and that consists of different types of characters, such as numbers and letters.

• Write down the password and put it in a safe place.

• Back up the configuration (and make sure you know how to restore it). Restoring an earlier working configuration may be useful if the device becomes unstable or even crashes. If you forget your password, you will have to reset the Zyxel Device to its factory default settings. If you backed up an earlier configuration file, you would not have to totally re-configure the Zyxel Device. You could simply restore your last configuration.

1.4 Hardware

This section describes the front and rear panels for each model. If your model is not shown here, refer to the Zyxel Device’s Quick Start Guides to see the product drawings and how to make the hardware connections.