The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a
retrieval system, translated into any language, or transmitted in any form or by any means, electronic,
mechanical, magnetic, optical, chemical, photocopying, manual, or otherwise, without the prior written
permission of ZyXEL Communications Corporation.
Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or software
described herein. Neither does it convey any license under its patent rights nor the patent rights of others.
ZyXEL further reserves the right to make changes in any products described herein without notice. This
publication is subject to change without notice.
Trademarks
ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL Communications, Inc.
Other trademarks mentioned in this publication are used for identification purposes only and may be
properties of their respective owners.
iiCopyright
Prestige 310 Broadband Sharing Gateway
Federal Communications Commission (FCC)
Interference Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause undesired
operations.
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and the receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Notice
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
Certifications
Refer to the product page at www.zyxel.com.
FCCiii
Prestige 310 Broadband Sharing Gateway
Information for Canadian Users
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective operation and safety requirements. The Industry Canada label
does not guarantee that the equipment will operate to a user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of
the local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company's inside wiring associated with a single line individual service may
be extended by means of a certified connector assembly. The customer should be aware that compliance with
the above conditions may not prevent degradation of service in some situations.
Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may
give the telecommunications company cause to request the user to disconnect the equipment.
For their own protection, users should ensure that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution
may be particularly important in rural areas.
Caution
Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.
Note
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set
out in the radio interference regulations of Industry Canada.
ivInformation for Canadian Users
Prestige 310 Broadband Sharing Gateway
Declaration of Conformity
We, the Manufacturer/Importer,
ZyXEL Communications Corporation
No. 6, Innovation Rd. II,
Science-Based Industrial Park,
Hsinchu, Taiwan, R.O.C., 300
declare that the product
Prestige 310
is in conformity with
(refer to the specification under which conformity is declared)
STANDARDSTANDARD ITEMVERSION
EN 55022Radio disturbance characteristics - Limits and method of measurement.1998
EN 61000-3-2Disturbance in supply system caused by household appliances and similar
electrical equipment "Harmonics".
EN 61000-3-3Disturbance in supply system caused by household appliances and similar
electrical equipment "Voltage fluctuations".
EN 61000-4-2Electrostatic discharge immunity test - Basic EMC Publication.1995
EN 61000-4-3Radiated radio-frequency electromagnetic field immunity test1996
EN 61000-4-4Electrical fast transient / burst immunity test - Basic EMC Publication.1995
EN 61000-4-5Surge immunity test.1995
EN 61000-4-6Immunity to conducted disturbances induced by radio-frequency fields.1996
EN 61000-4-81993
EN61000-4-11Voltage dips short interruptions and voltage variations immunity tests.1994
1995
1995
Declaration of Conformityv
Prestige 310 Broadband Sharing Gateway
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for
either parts or labor, and to whatever extent it shall deem necessary to restore the product or components to
proper operating condition. Any replacement will consist of a new or re-manufactured functionally
equivalent product of equal value, and will be solely at the discretion of ZyXEL. This warranty shall not
apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to
abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This
warranty is in lieu of all other warranties, express or implied, including any implied warranty of
merchantability or fitness for a particular use or purpose. ZyXEL shall in no event be held liable for indirect
or consequential damages of any kind of character to the purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return Material
Authorization number (RMA). Products must be returned Postage Prepaid. It is recommended that the unit be
insured when shipped. Any returned products without proof of purchase or those with an out-dated warranty
will be repaired or replaced (at the discretion of ZyXEL) and the customer will be billed for parts and labor.
All repaired or replaced products will be shipped by ZyXEL to the corresponding return address, Postage
Paid. This warranty gives you specific legal rights, and you may also have other rights that vary from country
to country.
viWarranty
Prestige 310 Broadband Sharing Gateway
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Information in Menu 24.2.1 - System Information.
• Warranty information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
ZyXEL Communications
Services GmbH. Thaliastrasse
125a/2/2/4 A-1160 Vienna,
Austria
ZyXEL Deutschland GmbH.
Adenauerstr. 20/A4 D-52146
Wuerselen, Germany
Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia
Customer Supportvii
Prestige 310 Broadband Sharing Gateway
Table of Contents
Copyright.......................................................................................................................................................... ii
Federal Communications Commission (FCC) Interference Statement .....................................................iii
Information for Canadian Users ................................................................................................................... iv
Declaration of Conformity .............................................................................................................................. v
Customer Support .........................................................................................................................................vii
List of Figures................................................................................................................................................xiv
List of Tables ...............................................................................................................................................xviii
15.1Problems Starting Up the Prestige ................................................................................................15-1
15.2Problems with the LAN Interface ................................................................................................. 15-1
15.3Problems with the WAN Interface ................................................................................................15-2
15.4Problems with Internet Access......................................................................................................15-2
15.5Problems with the Password ......................................................................................................... 15-3
15.6Problems with Remote Management ............................................................................................ 15-3
Appendix A TCP/IP........................................................................................................................................ A
Appendix B PPPoE..........................................................................................................................................F
Appendix C PPTP........................................................................................................................................... H
xiiTable of Contents
Prestige 310 Broadband Sharing Gateway
Appendix D Example Internal SPTGEN Screens ........................................................................................K
Appendix E Boot Commands......................................................................................................................... N
Appendix F Power Adapter Specifications ................................................................................................... P
Appendix G Hardware Specifications ........................................................................................................... Q
Index................................................................................................................................................................. R
Table of Contentsxiii
Prestige 310 Broadband Sharing Gateway
List of Figures
Figure 1-1 Internet Access Application ..........................................................................................................1-4
Figure 2-1 Front Panel LEDs..........................................................................................................................2-1
Figure 7-8 Menu 21.1.1 — TCP/IP Filter Rule.............................................................................................. 7-7
Figure 7-9 Executing an IP Filter................................................................................................................. 7-10
Figure 7-10 Menu 21.6.1 — Generic Filter Rule..........................................................................................7-11
Figure 7-11 Filter Example .......................................................................................................................... 7-13
Figure 7-12 Example Filter — Menu 21.6.1................................................................................................ 7-14
Figure 7-13 Example Filter Rules Summary — Menu 21.3 ........................................................................ 7-15
Figure 7-14 Example Filter Rules Summary................................................................................................ 7-16
Figure 7-15 Protocol and Device Filter Sets ................................................................................................ 7-17
Figure 7-16 Filtering LAN Traffic ............................................................................................................... 7-17
Figure 14-2 Schedule Set Setup ................................................................................................................... 14-2
Figure 14-3 Applying Schedule Sets to a Remote Node Example (PPPoE Encapsulation)......................... 14-4
Figure 14-4 Applying Schedule Sets to a Remote Node Example (PPTP Encapsulation)........................... 14-4
List of Figuresxvii
Prestige 310 Broadband Sharing Gateway
List of Tables
Table 1-1 Internet Access Configuration Checklist ........................................................................................1-5
Table 2-1 LED Descriptions ...........................................................................................................................2-1
Table 2-2 Ethernet Cable Requirements and the Uplink Button.....................................................................2-3
Table 2-3 Main Menu Commands ..................................................................................................................2-6
Table 2-4 Main Menu Summary.....................................................................................................................2-7
Table 2-5 General Setup Menu Fields...........................................................................................................2-12
Table 2-6 Configure Dynamic DNS Menu Fields.........................................................................................2-13
Table 2-7 WAN Setup Menu Fields ..............................................................................................................2-15
Table 3-1 Example of Network Properties for LAN Servers with Fixed IP Addresses .................................. 3-2
Table 3-2 Private IP Address Ranges..............................................................................................................3-3
Table 3-3 LAN DHCP Setup Menu Fields .....................................................................................................3-6
Table 3-4 LAN TCP/IP Setup Menu Fields....................................................................................................3-6
Table 3-5 IP Alias Setup Menu Fields ............................................................................................................3-8
Table 3-6 Internet Access Setup Menu Fields.................................................................................................3-9
Table 3-7 New Fields in Menu 4 (PPTP) Screen.......................................................................................... 3-11
Table 3-8 New Fields in Menu 4 (PPPoE) Screen........................................................................................3-12
Table 4-1 Fields in Menu 11.1 (Ethernet Encapsulation)................................................................................4-2
Table 4-2 Fields in Menu 11.1 (PPTP Encapsulation) ....................................................................................4-3
Table 4-3 Table 4-3 Fields in Menu 11.1 (PPPoE Encapsulation Specific Only) ........................................... 4-5
Table 4-4 Remote Node Network Layer Options Menu Fields.......................................................................4-7
Table 4-5 Remote Node Network Layer Options Menu Fields.......................................................................4-9
Table 6-3 Applying NAT in Menus 4 and 11.3...............................................................................................6-7
Table 6-4 SUA Address Mapping Rules.........................................................................................................6-9
Table 6-5 Fields in Menu 15.1.1................................................................................................................... 6-11
Table 6-6 Menu 15.1.1.1 — Editing/Configuring an Individual Rule in a Set .............................................6-12
Table 6-7 Services & Port Numbers .............................................................................................................6-13
Table 6-8 Menu 15.3—Trigger Port Setup Description................................................................................6-23
Table 7-1 Abbreviations Used in the Filter Rules Summary Menu ................................................................ 7-6
Table 11-2 Call History Fields ......................................................................................................................11-4
Table 11-3 Time and Date Setting Fields ......................................................................................................11-5
Table 13-1 Menu 24.11 — Remote Management Control ........................................................................... 13-3
Table 14-1 Schedule Set Setup Fields.......................................................................................................... 14-2
Table 15-1 Troubleshooting the Start-Up of your Prestige .......................................................................... 15-1
Table 15-2 Troubleshooting the LAN Interface ........................................................................................... 15-1
Table 15-3 Troubleshooting the WAN interface........................................................................................... 15-2
Table 15-4 Internet Access........................................................................................................................... 15-2
Table 15-5 Troubleshooting the Password ................................................................................................... 15-3
Congratulations on your purchase of the Prestige 310 Broadband Sharing Gateway.
Don't forget to register your Prestige (fast, easy online registration at
www.zyxel.com) for free future product updates and information.
The Prestige 310 is a dual Ethernet broadband gateway integrated with network management features that
allows access to the Internet via cable/xDSL modem. It is designed for:
•Home offices and small businesses with cable and xDSL modem via Ethernet port as Internet access
media.
•Multiple office/department connections via access devices.
Your Prestige 310 is easy to install and to configure. The embedded web configurator is a convenient
platform-independent GUI (Graphical User Interface) that allows you easy access the Prestige's management
settings.
All functions of the Prestige 310 are also software configurable via the SMT (System Management Terminal)
interface. The SMT is a menu-driven interface that you can access from a terminal emulator through the
console port or over a Telnet connection.
About This User's Guide
This user's guide is designed to guide you through the SMT configuration of your Prestige 310 for its various
applications. There is also HTML help for the embedded web configurator. To access the web configurator,
follow the steps shown in the Accessing The Web Configurator section. Regardless of your particular
application, it is important that you follow the steps outlined in Chapters 1-2 to connect your Prestige to your
LAN. You can then refer to the appropriate chapters of the user's guide, depending on your applications.
Related Documentation
•Support CD
More detailed information and examples can be found in our included disk (as well as on the zyxel.com web
site). This disk contains information on configuring your ZyWALL for Internet Access, general and
advanced FAQs, Application Notes, Troubleshooting, a reference for CI Commands and bundled software.
•Read Me First
Our Read Me First is designed to help you get up and running right away. It contains a detailed easy-tofollow connection diagram, default settings, handy checklists and information on setting up your network and
configuring for Internet access.
xxPreface
Prestige 310 Broadband Sharing Gateway
•ZyXEL Web Site
The ZyXEL download library at www.zyxel.com contains additional support documentation.
•Glossary
Please refer to www.zyxel.com for an online glossary of networking terms.
Syntax Conventions
•"Enter" means for you to type one or more characters and press the carriage return. "Select" or
"Choose" means for you to select one from the predefined choices.
•The SMT menu titles and labels are in Bold Times font. The choices of a menu item are in Bold
Arial font. A single keystroke is in Arial font and enclosed in square brackets, for instance,
[ENTER] means the Enter, or carriage return, key; [ESC] means the escape key and [SPACE BAR]
means the space bar. [UP] and [DOWN] are the up and down arrow keys.
•For brevity's sake, we will use "e.g." as a shorthand for "for instance" and "i.e." for "that is" or "in
other words" throughout this user’s guide.
•The Prestige 310 may be referred to as the Prestige or the P310 in this user’s guide. Occasionally,
SMT screens refer to the Prestige as a router.
Prefacexxi
Getting Started
PPaarrtt II:
:
Getting Started
This section is a step-by-step guide to help you connect, install and setup your Prestige to operate
on your network and access the Internet.
I
Prestige 310 Broadband Sharing Gateway
Chapter 1
Getting to Know Your Prestige
This chapter introduces the main features and applications of the Prestige as well as a checklist for
fast Internet access.
1.1 The Prestige 310 Broadband Sharing Gateway
The Prestige 310 is a dual Ethernet broadband gateway integrated with robust network management features
for Internet access via external cable/xDSL modem. Equipped with 10Mbps Ethernet WAN port for WAN,
an auto-negotiating 10/100Mbps Ethernet port for LAN and the Network Address Translation (NAT) feature,
the Prestige is uniquely suited as a broadband Internet access sharing gateway for small offices and home
offices.
1.2 Features of the Prestige 310
The following are the main features of the Prestige 310.
This auto-negotiation feature allows the Prestige to detect the speed of incoming transmissions and adjust
appropriately without manual intervention. It allows data transfer of either 10 Mbps or 100 Mbps in either
half-duplex or full-duplex mode depending on your Ethernet network.
1.2.2 SNMP
SNMP (Simple Network Management Protocol) is a protocol used for exchanging management information
between network devices. SNMP is a member of the TCP/IP protocol suite. Your Prestige supports SNMP
agent functionality, which allows a manager station to manage and monitor the Prestige through the network.
The Prestige supports SNMP version one (SNMPv1).
1.2.3 NAT (Network Address Translation)
NAT (Network Address Translation - NAT, RFC 1631) allows the translation of an Internet Protocol address
used within one network to a different IP address known within another network. The Prestige can now map
multiple global IP addresses to local IP addresses of clients or servers.
Getting to Know Your Prestige1-1
Prestige 310 Broadband Sharing Gateway
1.2.4 Traffic Redirect
Traffic Redirect forwards WAN traffic to a backup gateway on the LAN when the Prestige cannot connect to
the Internet, thus acting as an auxiliary backup when your regular WAN connection fails.
1.2.5 Port Forwarding
Use this feature to forward incoming service requests to a server on your local network. You may enter a
single port number or a range of port numbers to be forwarded, and the local IP address of the desired server.
1.2.6 Trigger Port Forwarding
LAN computers dynamically take turns using the mapping based on the trigger port. With this feature, you
needn't reconfigure a new IP address each time you want a different computer (as you would with Port
Forwarding).
1.2.7 Internal SPTGEN
Internal SPTGEN (System Parameter Table Generator) lets you configure, save and upload multiple menus at
the same time using just one configuration text file - eliminating the need to navigate and configure
individual SMT menus for each Prestige.
1.2.8 DHCP Support
DHCP (Dynamic Host Configuration Protocol) allows the individual clients (workstations) to obtain the
TCP/IP configuration at start-up from a centralized DHCP server. The Prestige has built-in DHCP server
capability, enabled by default, which means it can assign IP addresses, an IP default gateway and DNS
servers to Windows 9X, Windows NT and other systems that support the DHCP client. The Prestige can now
also act as a surrogate DHCP server (DHCP Relay) where it relays IP address assignment from the actual real
DHCP server to the clients.
1.2.9 Dynamic DNS Support
With Dynamic DNS support, you can have a static hostname alias for a dynamic IP address, allowing the
host to be more easily accessible from various locations on the Internet. You must register for this service
with a Dynamic DNS client.
1.2.10 IP Multicast
Deliver IP packets to a specific group of hosts using IP multicast. IGMP (Internet Group Management
Protocol) is the protocol used to support multicast groups. The latest version is version 2 (see RFC 2236);
the Prestige supports both versions 1 and 2.
1-2Getting to Know Your Prestige
Prestige 310 Broadband Sharing Gateway
1.2.11 PPPoE Support
PPPoE facilitates the interaction of a host with a broadband modem to achieve access to high-speed data
networks via a familiar "dial-up networking" user interface.
1.2.12 PPTP Support
Point-to-Point Tunneling Protocol (PPTP) is a network protocol that enables secure transfer of data from a
remote client to a private server, creating a Virtual Private Network (VPN) using a TCP/IP-based network.
PPTP supports on-demand, multi-protocol and virtual private networking over public networks, such as the
Internet.
1.2.13 IP Alias
IP alias allows you to partition a physical network into logical networks over the same Ethernet interface.
1.2.14 Call Scheduling
Configure call time periods to restrict and allow access for users on remote nodes.
1.2.15 Call Control
The Prestige provides budget management for outgoing calls and chronicles incoming and outgoing calls.
1.2.16 Full Network Management
Your Prestige offers you a variety of options for network management. It supports password protected local
and remote network management via the console port or a telnet connection using SMT (System
Management Interface). It also supports FTP (File Transfer Protocol) server for remote management, TFTP
(Trivial FTP), SNMP (Simple Network Management Protocol) and CI (Command Interpreter) mode.
1.2.17 RoadRunner Support
In addition to standard cable modem services, the Prestige supports Time Warner's RoadRunner Service.
1.2.18 Time and Date Setting
This new feature (menu 24.10) allows you to get the current time and date from an external server when you
power up your Prestige. The real time is then displayed in the Prestige Menu 24.1- System Status and error
logs. If you do not choose a time service protocol that your timeserver will send when the Prestige powers up
Getting to Know Your Prestige1-3
Prestige 310 Broadband Sharing Gateway
you can enter the time manually but each time the system is booted, the time & date will be reset to 1/1/1970
0:0:0.
1.2.19 Logging and Tracing
• Built-in message logging and packet tracing.
• Unix syslog facility support.
1.2.20 Embedded FTP and TFTP Servers
The Prestige's embedded FTP and TFTP servers enable fast firmware upgrades as well as configuration file
backups and restoration.
1.2.21 Packet Filtering
The Packet Filtering mechanism blocks unwanted traffic from entering/leaving your network.
1.2.22 Upgrade Prestige Firmware via LAN
The firmware of your Prestige can be upgraded via the LAN.
1.3 Applications for the Prestige 310
1.3.1 Broadband Internet Access via Cable or DSL Modem
A cable modem or xDSL modem can connect to the Prestige 310 for broadband Internet access via Ethernet
port on the modem. A typical Internet access application is shown next.
Figure 1-1 Internet Access Application
1-4Getting to Know Your Prestige
Prestige 310 Broadband Sharing Gateway
1.4 Internet Access Configuration Checklist
The following table shows the minimum SMT menu configurations you'll need to make (without changing
the default Prestige values) in order to access the Internet. Also refer to the HTML help on the Web
Configurator.
Table 1-1 Internet Access Configuration Checklist
SMT #FIELDACTION
1System NameThis field is for identification purposes but because some ISPs check this name you
should enter your computer’s “Computer Name”.
•In Windows 95/98 click Start -> Settings -> Control Panel -> Network. Click
the Identification tab, note the entry for the Computername field and enter it as
the Prestige System Name.
•In Windows 2000 click Start->Settings->Control Panel and then double-click
System. Click the Network Identification tab and then the Properties button. Note
the entry for the Computer name field and enter it as the Prestige System Name.
•In Windows XP, click start -> My Computer -> View system information and
then click the Computer Name tab. Note the entry in the Full computer name field
and enter it as the Prestige System Name.
2MAC Address:
Assigned By
4Encapsulation
PPTPYou need to know your login name, password and connection ID/Name. The latter
PPPoEYou need to know your login name, password and service name. The latter may not
IP Address
Assignment
Once these key fields have been configured, you should be able to enjoy super-fast Internet access with your
Prestige!
The default is Factory Default, which is the factory assigned default MAC Address.
We recommend you choose IP Address attached on LAN and enter the IP address
of the workstation on the LAN whose MAC you are cloning.
Choose PPPoE if you have a dial-up connection to the Internet (or PPTP if you
reside in France or Austria); otherwise choose Ethernet. Choose from RR-Manager,RR-Telstra, or RR-Toshiba if your ISP is Time Warner's RoadRunner; otherwise
choose Standard .
may not be obligatory for some ISPs, but if it is you must follow the “c:id” and
“n:name” format.
be obligatory for some ISPs.
If your ISP did not assign you a fixed IP address, select Dynamic, otherwise selectStatic and enter the IP address & subnet mask in the IP address and IP Subnet
Mask fields.
Getting to Know Your Prestige1-5
Prestige 310 Broadband Sharing Gateway
Hardware Installation and Initial Setup
This chapter shows you how to connect hardware and perform the initial setup.
2.1 Front Panel LEDs and Rear Panel Ports
2.1.1 Front Panel LEDs
The LEDs on the front panel indicate the operational status of the Prestige.
Figure 2-1 Front Panel LEDs
Chapter 2
Table 2-1 LED Descriptions
LEDFUNCTION COLORSTATUSMEANING
PWRPowerGreenOnThe Prestige is receiving power.
SYSSystem
10M LAN
100M LAN
Hardware Installation and Initial Setup2-1
LAN
GreenOffThe 10M LAN is not connected.
Orange
OffThe system is not ready or failed.
OnThe system is ready and running.
FlashingThe system is rebooting.
OnThe Prestige is connected to a 10M LAN.
FlashingThe 10M LAN is sending/receiving packets.
OffThe 100M LAN is not connected.
OnThe Prestige is connected to a 100Mbps LAN.
FlashingThe 100M LAN is sending/receiving packets.
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