This manual is intended for people who want to configure the Zy XEL Device using
the web configurator. You should have at least a basic knowledge of TCP/IP
networking concepts and topology.
Related Documentation
•Quick Start Guide
The Quick Start Guide is designed to help you get up and running right away. It
contains information on setting up your network and configuring for Internet
access.
• Support Disc
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com
product certifications.
for additional support documentation and
User Guide Feedback
Help us help you. Send all User Guide-related comments, questi ons or suggestions
for improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team,
ZyXEL Communications Corp.,
6 Innovation Road II,
Science-Based Industrial Park,
Hsinchu, 300, Taiwan.
E-mail: techwriters@zyxel.com.tw
P-974H/HW Series User’s Guide
3
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
Warnings tell you about things that could harm you or your
device.
Note: Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• This product may be referred to as the “ZyXEL Device”, the “device” or the
“system” in this User’s Guide.
Document Conventions
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example,
[ENTER] means the “enter” or “ret urn” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the
[ENTER] key. “Select” or “choose” means for you to use one of the predefined
choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For
example, Maintenance > Log > Log Setting means you first click
Maintenance in the navigation panel, then the Log sub menu and finally the
Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value.
For example, “k” for kilo may denote “1000” or “1024”, “M” for mega may
denote “1000000” or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other
words”.
4
P-974H/HW Series User’s Guide
Document Conventions
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The Z yXEL Device
icon is not an exact representation of your device.
ZyXEL DeviceComputerNotebook computer
ServerPrinterFirewall
TelephoneSwitchRouter
P-974H/HW Series User’s Guide
5
Safety Warnings
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line
cord.
• Do NOT use this product near water, for example, in a wet basement or near a
swimming pool.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a
remote risk of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• Do NOT open the device or unit. Opening or removing cov ers can expose y ou to
dangerous high voltage points or other risks. ONLY qualified service personnel
should service or disassemble this device. Please contact your vendor for further
information.
Safety Warnings
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble
over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropriate power adaptor or cord for your device.
• Connect the power adaptor or cord to the right supply voltage (for example,
110V AC in North America or 230V AC in Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place
the product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might
cause electrocution.
• If the power adaptor or cord is damaged, remove it from the power outlet.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor
to order a new one.
• Do not use the device outside, and make sure all the connections are indoors.
There is a remote risk of electric shock from lightning.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm
your device.
• Antenna Warning! This device meets FCC certification requiremen ts wh en u sin g
the included antenna(s). Only use the include d antenna(s).
6
• Make sure that the cable system is grounded so as to provide some protection
against voltage surges.
P-974H/HW Series User’s Guide
This product is recyclable. Dispose of it properly.
Safety Warnings
P-974H/HW Series User’s Guide
7
Safety Warnings
8
P-974H/HW Series User’s Guide
Table of Contents
Table of Contents
About This User's Guide..........................................................................................................3
Figure 2 Front Panel LEDs: P-974H ....................................................................................................... 20
Figure 3 Front Panel LEDs: P-974HW ................................................................................................... 20
Figure 4 Status ...................................................................................................................................... 25
Table 30 Commonly Used Services ....................................................................................................... 99
P-974H/HW Series User’s Guide
15
List of Tables
16
P-974H/HW Series User’s Guide
PART I
Introduction and
Configuration
Introduction (19)
The Web Configurator (23)
Status (29)
Basic (43)
Advanced (45)
Wireless LAN (51)
Maintenance (63)
17
18
CHAPTER 1
Introduction
1.1 Overview
This user’s guide explains how to configure the following ZyXEL devices:
• The P-974H model is a 4-port cable modem and router combined. It also has a
USB 2.0 port allowing computers without an Ethernet connection to join your
network.
• The P-974HW model adds IEEE 802.11g wireless capability allowing wireless
clients to join your network.
This user’s guide refers to these models simply as the “ZyXEL Device”. Please
refer to Appendix A on page 71 for a complete list of features for your model.
1.2 Internet Access Application
The ZyXEL Device is the ideal high-speed Internet access solution. It is compliant
with the DOCSIS 2.0 and Cable Home 1.1 standards. The ZyXEL Device allows you
to connect up to four computers to its 10/100 Mbps Ethernet ports and an
additional computer to its USB 2.0 port to form your local area network and
connect to the Internet. In addition, for P-974HW, wireless clients can access your
network resources and the Internet.
Figure 1 Internet Access Application
P-974H/HW Series User’s Guide
19
Chapter 1 Introduction
1.3 Hardware Connection and Installation
Refer to the Quick Start Guide for information for hardware connections and USB
driver installation.
1.4 Front Panel LED Description
The following figures are front panel images of the P-974HW and P-974H models
respectively. The LED behavior is described at the end of this section.
Figure 2 Front Panel LEDs: P-974H
Figure 3 Front Panel LEDs: P-974HW
The following table describes the LEDs.
Table 1 Front Panel LEDs
LEDCOLORSTATUSDESCRIPTION
PWRGreenOnThe ZyXEL Device is receiving power.
OffThe ZyXEL Device is not receiving power.
SYSGreenOnThe ZyXEL Device is functioning properly.
OffThe system is not ready or has malfunctioned.
20
P-974H/HW Series User’s Guide
Chapter 1 Introduction
Table 1 Front Panel LEDs (continued)
LEDCOLORSTATUSDESCRIPTION
LAN 1...4GreenOnThe ZyXEL Device has a successful 10/100Mb
Ethernet connection.
Blinking The ZyXEL Device is sending/receiving data.
OffThe LAN is not connected.
USB GreenOnA device is connected to the USB port on the
ZyXEL Device.
BlinkingThe ZyXEL Device is sending/receiving data via
the USB port.
OffThe USB port is not connected.
WLANGreenOnThe wireless LAN is enabled.
BlinkingThe ZyXEL Device is sending/receiving data
through the wireless LAN.
OffThe wireless LAN is disabled.
DATAGreenBl inkingThe ZyXEL Device is sending/receiving data on
the WAN.
OffThe ZyXEL Device is not sending/receiving data
on the WAN.
CABLEGreenOnThe ZyXEL Device has successfully registered to
the cable operator’s network.
BlinkingThe ZyXEL Device is trying to register with the
cable operator’s network.
OffThe coaxial cable is not connected or the cable
link is down.
P-974H/HW Series User’s Guide
21
Chapter 1 Introduction
22
P-974H/HW Series User’s Guide
CHAPTER 2
The Web Configurator
2.1 Overview
The web configurator is an HTML-based management interface that allows easy
setup and management via an Internet browser. Use Internet Explorer 6.0 and
later or Firefox 1.5 and later versions. The recommended screen resolution is
1024 by 768 pixels.
In order to use the web configurator you need to allow:
• Web browser pop-up windows from your device. Web pop-up blocking is
enabled by default in Windows XP SP (S ervice Pack) 2.
• JavaScript (enabled by default).
• Java permissions (enabled by default).
See the chapter on troubleshooting to see how to make sure these functions are
allowed in Internet Explorer or Firefox.
2.2 Accessing the Web Configurator
Follow the steps below to log into the web configurator.
1 Launch your web browser. Enter “192.168.1.1:8080” as the web site address.
P-974H/HW Series User’s Guide
23
Chapter 2 The Web Configurator
2Enter the user name (“user” is the default) password (“1234” is the default) or
enter the administrator user name (“webadmin” is the default) and password
(“1234” is the default) and click OK.
3You should now see the main Status screen (refer to Figure 4 on page 25).
2.2.1 Logging Out of the Web Configurator
To log out of the Web Configurator - perhaps to log in under a different account you must close the web browser in which it is displayed and then clear your
browser cache. If you do not, then the next time you re-open the web page in that
browser you may not have been properly logged out.
For instructions on how to empty your web browser cache, see the documentation
that shipped with it.
2.2.2 Resetting the ZyXEL Device
If you forget your password or cannot access the web configurator, you will need
to use the RESET button at the back of the ZyXEL Device to reload the factorydefault configuration file. This means that you will lose all configurations that you
had previously and the password will be reset to “1234”.
2.2.2.1 Using the RESET Button
1Make sure the PWR and SYS LEDs are on (not blinking).
24
2Press and hold the RESET button for about 15 seconds. All LEDs (except the
WLAN LED on the P-974HW) should turn on. When you release the RESET
button, the defaults have been restored and the ZyXEL Device restarts.
P-974H/HW Series User’s Guide
Chapter 2 The Web Configurator
You can also use the RESET button to restart the ZyXEL Device (without restoring
the defaults) by pressing down for 2 to 14 seconds.
2.3 Navigating the Web Configurator
The following summarizes how to navigate the web configurator from the main
Status screen.
Figure 4 Status
Following table lists the menu screens.
Table 2 Web Configurator Screens Summary
LINKSUB-LINKFUNCTION
StatusSoftwareUse this screen to view firmware and system related
ConnectionUse this screen to view LAN/WAN/WLAN connection
Event LogUse this screen to view system logs.
BasicDHCPUse this screen to configure DHCP settings on the LAN.
P-974H/HW Series User’s Guide
information.
information.
25
Chapter 2 The Web Configurator
Table 2 Web Configurator Screens Summary (continued)
LINKSUB-LINKFUNCTION
Advanced OptionsUse this screen to activate/deactivate WAN features
IP FilteringUse this screen to block access from one or a range of
MAC FilteringUse this screen to block access from the specified MAC
Port FilteringUse this screen to block access from one or a range of
ForwardingUse this screen to configure port forwarding on y our
Wireless
(P-974HW
Only)
MaintenanceSecurity Use this screen to change system password or reset
BasicUse this screen to configure the wireless LAN settings.
SecurityUse this screen to configure WLAN authentication and
Access ControlUse this screen to configure MAC filter settings on the
BridgingUse this screen to configure WLAN bridging.
DiagnosticsThese screens display information to help you identify
BandUse this screen to set up scan sets for Internet access
(such as IPSec passthrough and Multicast).
IP addresses.
address(es).
ports.
network.
security settings.
ZyXEL Device.
the ZyXEL Device back to the factory defaults.
problems with the ZyXEL Device general connection.
providers.
2.4 Changing the Login Password
It is highly recommended that you periodically change the password for accessing
the ZyXEL Device. If you didn’t change the default one after you logged in or you
want to change to a new password again, then click Maintenance > Security to
display the screen as shown next.
Figure 5 Maintenance: Security
26
P-974H/HW Series User’s Guide
Chapter 2 The Web Configurator
The following table describes the related labels in this screen.
Table 3 Maintenance: Security
LABELDESCRIPTION
Password
Change User ID
New PasswordType the new password in this field.
Re-enter New
Password
Current User ID
Password
ApplyClick Apply to save your changes.
Enter the login user name whose password you want to change. The
default user name is “user”.
Passwords may be up to 16 characters in length and must be
alphanumeric (a-z, A-Z, 0-9), no other characters are allowed.
Type the new password again in this field.
Type the default password or the existing password (associated with
the user name you enter above) you use to access the system in this
field. The default password is “1234”.
P-974H/HW Series User’s Guide
27
Chapter 2 The Web Configurator
28
P-974H/HW Series User’s Guide
CHAPTER 3
Status
3.1 Overview
This chapter describes the Status screens you can display to view firmware and
system information and system logs.
3.1.1 What You Can Do in This Chapter
•The Software screen screen allows you to view the overall status of y our device
(Section 3.2 on page 31).
•The Connection screen displays all of your network connection details (Section
3.3 on page 32).
•The Event Log screen provides a composite list of all system even records
(Section 3.4 on page 37).
3.1.2 What You Need to Know
The following terms and concepts may help as you read through this chapter.
Acquire Downstream Channel
In order to establish a successful connection with the cable provider’s network,
the ZyXEL Device must first find and lock onto a frequency for communication
with the cable operator’s network. The frequency is called a channel.
Communication with the cable operator’s network cannot proceed until the ZyXEL
Device finds the specific channel for sending and receiving data.
Connectivity State
The connectivity state is the current status of the connection between the cable
modem and your cable operator. During the initial negotiation with your cable
operator’s CMTS (Cable Modem Termination System), the ZyXEL Device must
establish a clear upstream and downstream channel, which it accomplishe s in a
series of well defined steps.
P-974H/HW Series User’s Guide
29
Chapter 3 Status
To provide Internet access services, a cable provider’s CMTS gets the incoming
traffic from the ZyXEL Device and routes the traffic to an ISP (Internet Service
Provider) to the Internet.
Boot State
When downloading the configuration file and booting, your ZyXEL Device passes
through several negotiation stages with the cable operator’s CMTS. All
communication steps: TFTP, DHCP Offer/Response, and Time Server must
complete in order for the configuration to be successful. TFTP is the download
protocol used to install the configuration file.
If there is a problem making a TFTP connection with the cable operator’s CMTS,
you will see the message Waiting for TFTP. If the ZyXEL Device does not receive
a DHCP offer from the cable operator’s CMTS you will see the message Waiting for DHCP Offer. Once the Zy XEL Device has respon ded to the DHCP offer it again
waits for a response from the CMTS, if it does not receive a response you will see
the message Waiting for DHCP Response. If the cable operator’s time server
does not respond your will see the message Waiting for Timer Server. If the
download and installation of the configuration file succeeds you will see the
message Operational.
Your cable modem must receive an offer of a DHCP IP Address from the cable
operator’s CMTS and respond to that offer in order to set your IP Address. First
your cable modem is Waiting for DHCP Offer, if the offer is received by your
cable modem it responds Waiting for DHCP Response to the cable operator’s
CMTS. Once a response is received your IP Address is set and can be viewed
under the CM IP Address section of the Connection screen or in the Software
status screen. Note that the DHCP IP Address setting must be completed
successfully in order for your cable modem to download the configuration file.
Configuration File
This is the name of the cable modem configuration file downloaded from the cable
operator’s CMTS using the TFTP protocol. This is a binary format file which must
be DOCSIS 2.0 compliant (see RFC 2132 for additional information).
Security
Your cab le modem has features built -in to run Baseline Priv acy (BP). BP is used as
a privacy mechanism to protect user data flowing ac ross the cable net work and to
prevent unauthorized access to the cable operator’s CMTS data flowing across the
network. BP also supports access control lists (ACLs), filtering, tunnels, spoof
protection, and source IP filtering on the RF subnets to prevent users from using
IP addresses that are invalid. BP security information must be included in your
cable operator’s configuration file to enable security. If your cable operator did not
30
P-974H/HW Series User’s Guide
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