ZTE ZXHNH268A User Manual

ZXHN H268A

Home Gateway

User Manual

Version: V1.0

ZTE CORPORATION
ZTE Plaza, Hi-Tech Park, Nanshan District, Shenzhen, Guangdong, P.R.China
Postcode: 518057
Tel: [phone]
Fax: [phone]
URL: http://support.zte.com.cn
E-mail: [e-mail]

LEGAL INFORMATION

Copyright © 2016 ZTE CORPORATION.
The contents of this document are protected by copyright laws and international treaties. Any
reproduction or distribution of this document or any portion of this document, in any form by any
means, without the prior written consent of ZTE CORPORATION is prohibited. Additionally, the
contents of this document are protected by contractual confidentiality obligations.
All company, brand and product names are trade or service marks, or registered trade or service
marks, of ZTE CORPORATION or of their respective owners.
This document is provided “as is”, and all express, implied, or statutory warranties, representations
or conditions are disclaimed, including without limitation any implied warranty of merchantability,
fitness for a particular purpose, title or non-infringement. ZTE CORPORATION and its licensors
shall not be liable for damages resulting from the use of or reliance on the information contained
herein.
ZTE CORPORATION or its licensors may have current or pending intellectual property rights or
applications covering the subject matter of this document. Except as expressly provided in any
written license between ZTE CORPORATION and its licensee, the user of this document shall not
acquire any license to the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical change to this product
without further notice.
Users may visit the ZTE technical support website http://support.zte.com.cn to inquire for related
information.
The ultimate right to interpret this product resides in ZTE CORPORATION.

Serial Number: SJ-20150916162339-001
Publishing Date: 2016-04- 08 ( R 1.0)

C h a p t e r 1

Safety Guidance

Safety Check

Before installing the VDSL2 equipment, check all the below listed items:

1. Electric safety

 Ensure no inflammable, conductive or moist objects and no ageing-cables

around the equipment. Place all electrical appliances safely.

2. Equipment position

 Install the equipment in a ventilated environment avoid of any electric

devices nearby.

 Place the equipment on a stable and flat surface.
 The equipment must be protected from sunshine. It must be kept away

from electro-magnet interference.

 The equipment must be protected from heat and water sources.
 Ensure the power supply is available. The fluctuation range of input

voltage should be in the range of ±10%. Do not share the power socket
with other electrical devices.

Safety Cautions

Please pay attention to the following cautions:

• Read the user manual carefully before using the equipment.

• Note all Cautions in the user manual and product guide.

• Do not use any accessory or components that are not belonging to the

equipment.

• Use the power adapter, which is provided in the package.

• Connect the phone with the VDSL2 line directly, and lead the line out from

the phone interface of the splitter.

• Do not place any object on the equipment.

• The equipment must be kept dry and clean. Ensure the equipment

environment has ventilation and rainproof capability.

• To protect the equipment against lightning and thunderstorm, please remove

the power plug and all connection cables.

Confidential and Proprietary Information of ZTE CORPORATION 1

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RPORATIO

C h a p t e r 2

Overview

ZXHN H268A is an advanced home gateway. It provides high speed internet,
IPTV and voice over IP services through the VDSL2/ADSL2+ or GE uplink.

Features

It supports the following features:

• It provides 4 Gigabit Ethernet LAN interfaces.

• It supports Dual-Band concurrent Wi-Fi up to 300 Mbps (compatible with

IEEE 802.11n, 2.4 GHz compliant equipment) and 1.3 Gbps (compatible
with IEEE 802.11ac, 5 GHz compliant equipment).

• It provides multiple lines via the FXS phone ports.

• It supports USB LTE/3G dongle backup in case of primary Internet

connection failure.

• It provides media service in home network with a DLNA certified DMS.

• It supports IPv4 / IPv6 dual stack mechanism for IPv6 network migration.

• It supports TR-069, including TR-098 data model and TR-104 voice

provisioning.

Product Specifications

Item Specification

Dimensions

Operation temperature 0 °C~40 °C (32 °F~104 °F)
Storage temperature
Operation humidity/

Storage humidity

221 mm×180 mm×33 mm
(Length × Width × Height)

-40 ℃~70 ℃(-40 °F~158 °F )

5%～95% (non-condensing)

Power adapter

Input: AC 100 V~240 V, 50 Hz/60 Hz
Output: DC 12 V, 2 A

Package Check

After unpacking the ZXHN H268A product, check that the following items
are complete.

Name Quantity

Confidential and Proprietary Information of ZTE CORPORATION 3

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C h a p t e r 3

Installation Preparation

Hardware Description

Front panel

Figure 1 shows the indicators on the front panel of the ZXHN H268A

Figure 1 The Front Panel

Table 1 describes the indicators on the front panel of the ZXHN H268A unit.

Table 1 Descriptions of Indicators

LED Indicator Status Description

Solid Green ZXHN H268A is powered on.

Power

Broadband
(The DSL link is

established.)

Broadband

(The WAN link is
established.)

Internet

Solid Red
Off

Solid Green

Fast Flashing Green

Slowly Flashing
Green

Off

Solid Green
Flashing Green

Off

Solid Green

Solid Red Internet connection failed.
Flashing Green Data is being transmitted.

ZXHN H268A self-check failed.
ZXHN H268A is powered off.

DSL synchronization is normal and the link
connection is normal.

ZXHN H268A is in the handshaking process to
establish the link connection.

Physical link exists, however carrier wave has
not been detected.

ZXHN H268A is not powered on or link has not
been established.

The link is activated.
Data is being transmitted.

The equipment is not powered on or the WAN
port is disabled.

The connection is established and a correct IP
address is obtained.

Solid Green

WLAN

Confidential and Proprietary Information of ZTE CORPORATION 5

Flashing Green Data is being transmitted.
Off ZXHN H268A is not powered on or the WLAN

The WLAN RF switch is on.

ZXHN H268A User Manu al

LED Indicator Status Description

RF switch is off.

Rear panel

WPS

Phone

USB

Solid Green

Fast Flashing Green

Slowly Flashing
Green

Off

Solid Green

Flashing Green

WPS access is successful. This solid-on light
will be automatically off after 5 minutes.

The WPS accessing of the WLAN terminal is
Faulty.

WLAN terminal is in WPS accessing process.

No WPS access or the WPS access of the
terminal exceeds 5 minutes

ZXHN H268A has registered on the VoIP
network.

Indicates when the associated telephone is
off-hook.

ZXHN H268A is not powered on or ZXHN

Off

H268Ahas not been registered on the VoIP
network.

Solid Green

The USB interface is connected and operating
in host mode, but no data is being transmitted.

Flashing Green Data is being transmitted on the interface.

Off

ZXHN H268A is not powered on or the USB
interface is not connected.

Figure 2 shows the buttons on the side panel of the ZXHN H268A.

Figure 2 The Side Panel

Table 2 describes the buttons on the side panel of the ZXHN H268A.

Table 2 The Side Panel

Button Function

USB

On/Off Power switch. Power on or power off the device.

USB2.0 host port in right panel: Used for the USB storage device,
printer or 3G/LTE Dongle connection.

Figure 3 shows the interfaces and buttons on the back panel of the ZXHN
H268A.

6 Confidential and Proprietary Information of ZTE CORPORATION

Figure 3 The Back Panel

ZXHN H268A User Manual

Table 3 describes the interfaces and buttons on the back panel of the ZXHN
H268A.

Table 3 The Back Panel

Interface/Button Function

DSL

Phone1~Phone2

LAN1～LAN4

WAN RJ-45 port. It is used to connect to the network provided by the ISP.
WPS WLAN Protected Setup

Reset

WLAN WLAN switch. Turn on or turn off the WLAN.

RJ-11 port: It is used to connect to the VDSL2, or ADSL2+ uplink
access network.

RJ-11 port. It is used to connect to the phone through the telephone
line.

RJ-45 port. It is used to connect the modem to computer, STBs or
other network devices.

During power on period, hold on this button for more than 5 seconds
to reset the current settings to the factory default setting, and then
the system automatically restarts.

Power Power supply port. It is connected to the power adapter.

Hardware Connection

Figure 4 shows the devices that are connected to interfaces of the ZXHN
H268A

Confidential and Proprietary Information of ZTE CORPORATION 7

ZXHN H268A User Manu al

Figure 4 Cable Connection

After the devices are connected to the ZXHN H268A device, press the power
button. When the corresponding indicators on the front panel are On, you can
enjoy various services provided by the service provider.

8 Confidential and Proprietary Information of ZTE CORPORATION

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Conf

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Proprietary

Informatio

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PORATION

C h a p t e r 4

Troubleshooting

• All indicators are Off when the ZXHN H268A equipment is powered

On.

First make sure that you have inserted the power adapter of the ZXHN
H268A into a working power socket and that the ZXHN H268A has been
powered On (the switch button is pressed down). If the indicators are still
Off after confirmation of the above items, may be the hardware is damaged.
You may contact local operator for maintenance. Never dismantle the
equipment by yourself.

• Sometimes, the VDSL2 users cannot access to the Internet normally

First check whether the ZXHN H268A is in the normal state (Check the
indicators according to this user manual). If yes, the computer or application
network may be faulty. This is unrelated with VDSL2. If the ZXHN H268A
is abnormal, check the status of indicators one by one to remove the fault.

It is suggested to check the following items before seeking help from
operator:

i. The VDSL2 telephone cable connectors are proper.
ii. The VDSL2 is away from the power cable and large-power electronic

devices.

iii. No telephone extensions and fax machines are connected between the

VDSL2 incoming line and splitter.
iv. The splitter has been installed correctly.
v. The ZXHN H268A has good heat dissipation ratio.

• What are reasons for VDSL2 synchronization failure (also referred as

link down or link establishment failure)?
If the VDSL2 suddenly fails to be synchronized (link down) during

application, usually the Link indicator on the ZXHN H268A will not be On.
It is suggested to check the following steps one by one:

i. First check the quality of incoming cables and incoming cable connectors.
ii. Install the ZXHN H268A correctly based on the user guidance. Minimize

the number of taps.
iii. Check whether the telephone cables and VDSL2 are in good connection

or whether the telephone cables are normal.
iv. Try to disconnect the splitter and directly connect the ZXHN H268A to

the incoming user cable end. Ensure the problem is not due to improper

installation or incoming user line quality. If the VDSL2 can be

Confidential and Proprietary Information of ZTE CORPORATION 10

ZXHN H268A User Manual

synchronized again, it means that installation of the incoming user side is

improper. Please reinstall it according to the user guide.
v. If the VDSL2 still fails to be synchronized when the ZXHN H268A is

connected to the incoming user cable end, contact the operators to check

whether it is due to external line failure or ZXHN H268A failure.
vi. If the splitter problem is determined, call the operator for maintenance or

replacement.
vii. If the problem is due to the end office equipment failure, call the

operator to confirm it.
viii. Too long connection cable between the splitter and ZXHN H268A may

cause poor anti-interference performance and synchronization difficulty.

Therefore, the connection cable should not be too long.

Confidential and Proprietary Information of ZTE CORPORATION 11

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Confi

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f ZTE CORP

ORATION 1

ZXHN H268A User Manual

FCC - PART 68

This equipment complies with Part 68 of the FCC rules and the requirements
adopted by the ACTA. On the bottom of this equipment is a label that contains,
among other information, a product identifier in the format US:
ZTEDL01BHNH268A. If requested, this number must be provided to the
telephone company.

This equipment uses the following USOC jacks: RJ-11, RJ-45, USB Jack,
Power Jack.

REN (RINGER EQUIVALENT NUMBERS)

STATEMENT

Notice: The Ringer Equivalence Number (REN:0.11) assigned to each
terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an
interface may consist of any combination of devices subject only to the
requirement that the sum of the Ringer Equivalence Numbers of all the
devices does not exceed 5.

ATTACHMENT LIMITATIONS STATEMENT

Notice: This equipment meets telecommunications network protective,
operational and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). This is confirmed by
marking the equipment with the Industry Canada certification number. The
Department does not guarantee the equipment will operate to the user's
satisfaction.

Before installing this equipment, users should ensure that it is permissible to
be connected to the facilities of the local telecommunications company. The
equipment must also be installed using an acceptable method of connection.
The customer should be aware that compliance with the above conditions may
not prevent degradation of service in some situations.

Repairs to certified equipment should be coordinated by a representative
designated by the supplier. Any repairs or alterations made by the user to this
equipment, or equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.

Users should ensure for their own protection that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are connected together.

This precaution may be particularly important in rural areas. Caution: Users
should not attempt to make such connections themselves, but should contact
the appropriate electric inspection authority, or electrician, as appropriate.

Confidential and Proprietary Information of ZTE CORPORATION 13

C h a p t e r 6

Canada Statement

This device complies with Industry Canada’s licence-exempt RSSs. Operation
is subject to the following two conditions:
(1) This device may not cause interference;
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage;
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le fonctionnement.

The device meets the exemption from the routine evaluation limits in section

2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain
Canadian information on RF exposure and compliance.

Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la
section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf,
utilisateurs peut obtenir l'information canadienne sur l'exposition et la
conformité de rf.

This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter. This equipment should be installed and operated
with a minimum distance of 20 centimeters between the radiator and your
body.

Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps
qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et
actionné avec une distance minimum de 20 centimètres entre le radiateur et
votre corps.

The device for operation in the band 5150-5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems.

Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés

Confidential and Proprietary Information of ZTE CORPORATION 14

ZXHN H268A User Manual

uniquement pour une utilisation à l’intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes
canaux.

This product meets the applicable Industry Canada technical specifications.

Le présent matériel est conforme aux specifications techniques applicables
d’Industrie Canada.

The Ringer Equivalence Number (REN:0.11) is an indication of the maximum
number of devices allowed to be connected to a telephone interface. The
termination of an interface may consist of any combination of devices subject
only to the requirement that the sum of the RENs of all the devices not exceed
five.

L’indice d’équivalence de la sonnerie (IES: 0.11) sert à indiquer le nombre
maximal de terminaux qui peuvent être raccordés à une interface téléphonique.
La terminaison d’une interface peut consister en une combinaison quelconque
de dispositifs, à la seule condition que la somme d’indices d’équivalence de la
sonnerie de tous les dispositifs n’excède pas cinq.

Confidential and Proprietary Information of ZTE CORPORATION 15