ZTE Z965 User Manual

Z965

User Guide

About This Manual

Thank you for choosing this ZTE mobile device. In order to keep your device in its best condition, please read this manual and keep it for future reference.

No part of this publication may be quoted, reproduced, translated or used in any form or by any means, electronic or mechanical, including photocopying and microfilm, without the prior written permission of ZTE Corporation.

Notice

ZTE Corporation reserves the right to make modifications on print errors or update specifications in this manual without prior notice. This manual has been designed with the utmost care to ensure the accuracy of its content. However, all statements, information and recommendations contained therein do not constitute a warranty of any kind, either expressed or implied. Please refer to chapter For Your Safety to be sure to use your phone properly and safely.

We offer self-service for our smart terminal device users. Please visit the ZTE official website (at www.zteusa.com) for more information on self-service and supported product models. Information on the website takes precedence.

Disclaimer

ZTE Corporation expressly disclaims any liability for faults and damages caused by unauthorized modifications of the software.

Images and screenshots used in this manual may differ from the actual product. Content in this manual may differ from the actual product or software.

Trademarks

ZTE, Z965, and the ZTE logos are trademarks of ZTE Corporation. LTE is a trademark of ETSI.

Google and Android are trademarks of Google, Inc.

The Bluetooth® trademark and logos are owned by the Bluetooth SIG, Inc. and any use of such trademarks by ZTE Corporation is under license. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are trademarks of Dolby Laboratories. The microSDXC™ logo is a trademark of SD-3C, LLC.

Qualcomm and Snapdragon are trademarks of Qualcomm Incorporated, registered in the United States and other countries. Used with permission. Other trademarks and trade names are the property of their respective owners.

Edition Time: June 2017

Table of Contents

Z965 ........................................................................... 1

User Guide ................................................................ 1

About This Manual ................................................... 2

Notice ........................................................................ 2

Disclaimer ................................................................. 2

Trademarks ............................................................... 3

Edition Time: June 2017 .......................................... 3

Getting Started ....................................................... 12

Installing the nano-SIM Card (Included) and a microSDXC

Card (Not Included) ......................................................... 12

Charging the Battery ........................................................ 14

Extending the Battery Life ................................................ 16

Powering Your Phone On/Off ........................................... 16

Setting Up Your Phone for the First Time.......................... 17

Locking/Unlocking the Screen and Keys .......................... 17

Using the Touch Screen ................................................... 18

Getting to Know Your Phone ............................................ 20

Getting to Know the Home Screen ................................... 23

Extended Home Screen ................................................... 24

Personalizing ......................................................... 26

Changing the System Language ...................................... 26

Setting the Date and Time ................................................ 26

Changing the Ringtone and Notification Sound ................. 27

Turning System Sounds On/Off ........................................ 27

Adjusting Volumes............................................................ 28

Switching to Silent or Vibration Mode ............................... 28

Using Do Not Disturb Mode .............................................. 29

Applying New Wallpapers ................................................. 30

Setting the Theme ............................................................ 31

Setting the Home Screen Transition Effect ....................... 31

Changing Screen Brightness ............................................ 31

Protecting Your Phone With Screen Locks ........................ 32

Using Your Fingerprint ...................................................... 33

Protecting Your Phone With Screen Pinning ..................... 35

Knowing the Basics ............................................... 37

Monitoring the Phone Status ............................................ 37

Managing Notifications ..................................................... 38

Managing Shortcuts and Widgets ..................................... 41

Organizing With Folders ................................................... 43

Rearranging the Primary Shortcuts ................................... 44

Entering Text .................................................................... 44

Google Keyboard ............................................................. 45

TouchPal Keyboard .......................................................... 48

Editing Text ...................................................................... 55

Opening and Switching Apps ........................................... 56

Using Two Apps in Split-Screen Mode .............................. 57

Uninstalling or Disabling an App ....................................... 57

Connecting to Networks and Devices .................. 59

Connecting to Mobile Networks ........................................ 59

Connecting to Wi-Fi ......................................................... 61

Using Wi-Fi Direct® .......................................................... 64

Connecting to Bluetooth Devices ..................................... 66

Connecting to Your Computer via USB ............................. 68

Using the microSDXC Card as Portable or Phone Storage69

Sharing Your Mobile Data Connection .............................. 73

Connecting to Virtual Private Networks ............................ 75

Phone Calls ............................................................ 77

Placing and Ending Calls ................................................. 77

Answering or Rejecting Calls ........................................... 78

Working With the Call History ........................................... 79

Calling Your Contacts ....................................................... 81

Checking Voicemail ......................................................... 81

Using Options During a Call ............................................. 81

Managing Multi-party Calls ............................................... 82

Adjusting Your Call Settings ............................................. 84

Contacts .................................................................. 90

Checking Contact Details ................................................. 90

Adding a New Contact ...................................................... 90

Setting Up Your Own Profile ............................................. 91

Importing, Exporting, and Sharing Contacts ...................... 91

Working With Favorite Contacts ....................................... 93

Working With Groups ....................................................... 94

Searching for a Contact .................................................... 96

Editing Contacts ............................................................... 96

Web Accounts ........................................................ 98

Adding or Removing Accounts .......................................... 98

Configuring Account Sync ................................................ 99

Email ..................................................................... 101

Setting Up the First Email Account ................................. 101

Checking Your Emails .................................................... 101

Writing and Sending an Email ........................................ 102

Responding to an Email ................................................. 102

Marking an Email as Unread .......................................... 103

Deleting an Email ........................................................... 103

Adding and Editing Email Accounts ................................ 104

Changing General Email Settings ................................... 105

Messaging ............................................................ 106

Opening the Messaging Screen ..................................... 106

Sending a Message ....................................................... 106

Replying to a Message ................................................... 107

Forwarding a Message .................................................. 107

Deleting Messages or Threads ...................................... 108

Changing Message Settings .......................................... 108

Calendar ............................................................... 109

Viewing Your Calendars and Events ............................... 109

Creating an Event .......................................................... 110

Editing, Deleting or Sharing an Event .............................. 111

Changing Calendar Settings ........................................... 111

Searching an Event ....................................................... 112

Web Browser ........................................................ 113

Opening the Browser ..................................................... 113

Setting the Home Page .................................................. 113

Using Multiple Browser Windows ................................... 114

Downloading Files ......................................................... 114

Using Bookmarks .......................................................... 115

Clearing Browsing History .............................................. 116

Changing Browser Settings ............................................ 116

Camera .................................................................. 117

Capturing a Photo .......................................................... 117

Using Manual Camera Mode ......................................... 119

Using Other Camera Modes .......................................... 120

Recording a Video ......................................................... 120

Customizing Camera and Video Settings ....................... 122

Gallery ................................................................... 124

Opening Gallery ............................................................. 124

Working With Albums ..................................................... 124

Working With Pictures .................................................... 125

Retouching Your Pictures ............................................... 127

Making a GIF or a Collage.............................................. 128

Playing Videos ............................................................... 129

Music .................................................................... 130

Copying Music Files to Your Phone ................................ 130

Viewing Your Music Library ............................................ 131

Setting a Song as the Default Ringtone .......................... 132

Playing Music ................................................................. 132

Managing Playlists ......................................................... 135

Video Player ......................................................... 136

Opening the Video Library .............................................. 136

Playing and Controlling Videos ....................................... 136

Managing Video Files ..................................................... 138

Sound Recorder ................................................... 140

Recording a Voice Memo ............................................... 140

Playing a Voice Memo .................................................... 140

More Apps ............................................................ 142

Backup & Restore .......................................................... 142

Calculator ...................................................................... 142

Clock ............................................................................. 142

Dolby Audio.................................................................... 144

FM Radio ....................................................................... 144

Downloads..................................................................... 147

File Manager ................................................................. 148

Google Apps ......................................................... 149

Chrome ......................................................................... 149

Drive .............................................................................. 149

Duo ............................................................................... 149

Gmail ............................................................................. 149

Google .......................................................................... 150

Maps ............................................................................. 150

Photos ........................................................................... 150

Play Movies & TV .......................................................... 150

Play Music ..................................................................... 150

Play Store ...................................................................... 150

Voice Search ................................................................. 151

YouTube ........................................................................ 151

Settings ................................................................. 152

Wireless & Networks ...................................................... 152

Device ........................................................................... 155

Personal ........................................................................ 160

System .......................................................................... 165

Upgrading the Phone Software ........................... 166

Troubleshooting ................................................... 167

For Your Safety .................................................... 172

General Safety ............................................................... 172

Radio Frequency (RF) Energy ........................................ 173

FCC Regulations ............................................................ 175

Hearing Aid Compatibility (HAC) Regulations for Mobile

Phones .......................................................................... 176

CTIA Requirements ........................................................ 178

Distraction ...................................................................... 180

Product Handling ........................................................... 180

Electrical Safety ............................................................. 184

Radio Frequency Interference ........................................ 185

Explosive Environments ................................................. 187

Specifications ...................................................... 188

Warranty ................................................................. 189

LIMITED WARRANTY .................................................... 190

Consumer limited warranty ............................................. 191

How to get warranty service ........................................... 194

Other warranty programs ............................................... 195

Getting Started

Installing the nano-SIM Card (Included) and a microSDXC Card (Not Included)

The nano-SIM card and the microSDXC card can be installed or removed while the phone is turned on. You need to unmount the microSDXC card before removing it.

NOTE: Your phone will come with the nano-SIM card already installed.

WARNING! To avoid damage to the phone, do not use any other kind of SIM cards, or any non-standard nano-SIM card cut from a SIM card. You can get a standard nano-SIM card from your service provider.

Insert the tip of the tray eject tool into the hole on the nano-SIM/

microSDXC card tray and pull the tray out.

microSDXC

tray

SIM card

tray

Place the nano-SIM card and the microSDXC card on the tray

with the gold-colored contacts facing down.

Carefully slide the tray back into place.

card

nano-

Charging the Battery

Your phone’s battery should have enough power for the phone to turn on, find a signal, and make a few calls. You should fully charge the battery as soon as possible.

Do not change the built-in rechargeable battery in your phone by yourself. The battery can only be changed by ZTE or a ZTE authorized service provider.

WARNINGS!

Use only ZTE-approved chargers and USB Type-C™ cables.

The use of unapproved accessories could damage your phone or cause the battery to explode.

Do not remove the back cover. The battery is not removable.

Removal may cause fire or explosion.

NOTE: Use the USB Type-C charger that comes in-box with your phone to charge the battery. It’s specially built to support Qualcomm® Quick Charge™ 1.0.

1. Connect the adapter to the charging jack.

Connect the charger to a standard AC wall outlet. If the phone is

on, you’ll see a charging icon, such as or , appear in the Status Bar.

Disconnect the charger when the battery is fully charged.

NOTE: If the battery is extremely low, you may be unable to power on the phone even when it is being charged. In this case, try again after charging the phone for at least 20 minutes. Contact customer service if you still cannot power on the phone after prolonged charging.

This device contains a nonremovable battery. Attempting to remove will void your warranty and could cause serious injury. Do not damage, alter, or try to remove the battery.

Extending the Battery Life

Active applications, screen brightness levels, Bluetooth and Wi-Fi

usage and GPS functionality can drain your battery. You can

follow the helpful tips below to conserve your battery power:

Reduce the screen backlight time.

Lower the screen brightness.

Turn auto-sync, Wi-Fi, and Bluetooth off when not in use.

Disable the GPS function when not in use. Most applications

using this function will periodically query the GPS satellites for your current location; each query drains your battery.

Powering Your Phone On/Off



Press and hold the Power/Lock Key to turn on your phone.



To turn it off, press and hold the Power/Lock Key to open the options menu. Tap Power off.

NOTE: If the phone freezes or takes too long to respond, press and hold the Power/Lock Key for about 10 seconds to restart the

phone.

Setting Up Your Phone for the First Time

When you first power on your phone after you purchase it or reset it to factory settings (see Settings – Personal – Backup & Reset), you will need to set it up before using it. Select the language and then follow the prompts to set up your phone.

Locking/Unlocking the Screen and Keys

Your phone allows you to quickly lock the screen and keys (put the phone into Sleep mode) when not in use and also to turn the screen back on and unlock it when you need it.

Locking the Screen and Keys

To quickly turn the screen off and lock the keys, press the

Power/Lock Key.

NOTE: To save battery power, the phone automatically turns off

the screen after a certain period of time when you leave it idle. You will still be able to receive messages and calls while the phone screen is off.

Unlocking the Screen and Keys

1. Press the Power/Lock Key to turn the screen on.

Press and hold a blank area of the screen to unlock the phone,

press and hold to make a call. Press and hold to take a front-facing selfie photo or video. You can also double-tap a

notification to open the related app.

NOTE: If you have set a fingerprint, an unlock pattern, a PIN, or a

password for your phone (see Personalizing – Protecting Your Phone With Screen Locks or Using Your Fingerprint), you’ll need

to press your finger against the sensor, draw the pattern, or enter the PIN/password to unlock your screen.

Using the Touch Screen

Your phone’s touch screen lets you control actions through a variety of touch gestures.



Tap – When you want to type using the on-screen keyboard, select on-screen items (such as application and settings icons), or press on-screen buttons, simply tap them with your finger.



Press and Hold – To open the available options for an item (for example, a message or link in a web page), press and hold the item; To quick access available apps to open menus ( for example, press and hold the Camera icon and select the options.)



Swipe or Slide – To swipe or slide means to quickly drag your finger vertically or horizontally across the screen.



Drag – To drag, press and hold your finger with some pressure before you start to move your finger. While dragging, do not release your finger until you have reached the target position.

Pinch – In some apps (such as Maps, web browser, and



Gallery), you can zoom in and out by placing two fingers on the screen at once and pinching them together (to zoom out) or spreading them apart (to zoom in).

Rotate the Screen – For most screens, you can



automatically change the screen orientation from portrait to landscape by turning the phone sideways.

NOTES:



The Auto-rotate feature needs to be enabled for the screen orientation to automatically change. Press the Home

Key > > Settings > Display > When device is rotated and select Rotate the contents of the screen.



You can also access the screen rotation control by sliding down the Status Bar twice and tapping Auto-rotate or Portrait.

Auxiliary

Getting to Know Your Phone

Front Camera

Touch Screen

Microphone

Earpiece

nano-SIM

microSDXC

Card Tray

Home Key

Back Key*

Proximity & Light Sensor Indicator Light

Recent Apps Key*

3.5mm Headset

Main

Back Camera

Flash

Volume Up Key

Volume Down Key

Power Key

Jack

Fingerprint Sensor

Speaker

microphone

Charging/USB Type-C™ Port

* You can switch the positions of the Back Key and Recent Apps Key. Press the Home Key > > Settings > Navigation key and select one option.

Key

Description

Key Functions

Power Key Press and hold to turn Airplane mode on or off,

Home Key Press to return to the home screen from any

Recent Apps Key

Back Key Press to go to the previous screen.

Volume Key

restart, or to power off. Press to change your phone to Sleep mode. Press to wake up your phone.

application or screen. Press and hold to access Google Search.

Press to see recently used applications.

Press or hold to turn the volume up or down.

Getting to Know the Home Screen

The home screen is the starting point for your phone’s applications, functions, and menus. You can customize your home screen by adding application icons, shortcuts, folders, widgets, and more.

Widget

Wallpaper

Status & Notifications

Shortcut Folder

Primary

Shortcuts

Extended Home Screen

The home screen extends beyond the screen width, giving you a lot more space to add more stuff. Simply swipe left or right on the home screen to see the extended panels. You can add or remove home screen panels, or adjust the order.

To add a new home screen panel:

1. Press the Home Key > , or press and hold an empty area of the home screen and select Widgets.

Press and hold an application icon or a widget and drag it to the

right edge of the screen to create a new home screen panel and put the icon or widget on it.

To delete a home screen panel:

1. Press and hold an empty area of the home screen and select Home. You can slide left or right to view the home screen thumbnails.

Tap on the top right corner of a thumbnail.

Tap OK. The items on the panel will also be removed.

To adjust the order of a home screen panel:

1. Press and hold an empty area of the home screen and select

Home. You can slide left or right to view the home screen thumbnails.

2. Press and hold a thumbnail and drag it left or right to the

place you need.

NOTE:

Tap at the bottom of a home screen thumbnail to set it as the main home screen.

Personalizing

Changing the System Language

1. Press the Home Key > > Settings > Language &

input > Languages. The first language in the list is the

default system language.

2. Tap Add a language to add another language to the list.

3. To change the system language, press and hold next to

the language you want and drag it to the top of the list.

NOTE: To remove languages from the list, tap > Remove and select the languages you want to delete.

Setting the Date and Time

1. Press the Home Key > > Settings > Date & time.

2. Set the date, time, time zone, and time format.



To adjust the date and time automatically, tap to turn on Automatic date & time.

To adjust the date and time manually, tap to turn off



Automatic date & time and tap Set date / Set time to change the date and time.



To adjust the time zone automatically, tap to turn on Automatic time zone.



To adjust the time zone manually, tap to turn off Automatic time zone and tap Select time zone to set the correct time zone.



To adjust the time format, tap to turn on Use 24-hour

format.

Changing the Ringtone and Notification Sound

You can quickly customize the default ringtone for incoming calls and the default notification sound.

1. Press the Home Key > > Settings > Sound.

2. Tap Phone ringtone or Default notification ringtone.

3. Scroll through the list and select the ringtone you’d like to use.

4. Tap OK.

Turning System Sounds On/Off

1. Press the Home Key > > Settings > Sound > Other sounds.

2. Tap the switch beside each option to turn it on or off.

Adjusting Volumes

1. Press the Home Key > > Settings > Sound.

2. Drag the sliders below Media volume, Alarm volume, Ring volume and Notification volume to adjust the volume for each type of audio.

NOTE: You can adjust the media volume when a media application is in use by pressing the Volume Up/Down Key. If no media application is active, press the Volume Up/Down Key to adjust ringtone volume (or the earpiece volume during a call).

Switching to Silent or Vibration Mode

You can set the phone to silent or vibration mode by using one of the following methods.



Press the Volume Key when no media application is active to show the volume management window. Drag the slider to the left or keep pressing the Volume Down Key to switch the phone to vibration mode. Press the key again in vibration mode to switch the phone to silent mode.



Swipe down from the top of the screen to open the Notification Panel and drag the panel downwards. Slide left and then tap Sound or Vibrate to switch the phone to vibration or silent mode.



Press the Home Key > > Settings > Sound > Notification mode and select Vibrate or Mute to switch to vibration or silent mode.

NOTE: To restore normal sound settings, press or hold the Volume Up Key.

Using Do Not Disturb Mode

You can limit interruptions with Do not disturb mode. This mode silences your phone so that it doesn’t make sounds or vibrate when you don’t want it to.

To turn on Do Not Disturb mode:

1. Press the Home Key > > Settings > Sound > Do not disturb.

2. Tap Do not disturb and select Always or Scheduled.

3. Set the detailed settings.



If you have selected Scheduled, set the days and start/end time you’d like your phone to be in Do not disturb mode.



Tap Disturb rules to choose if you’d like to allow certain notifications or not.

- Priority only: Only notifications you have marked as

priority are allowed.

- Alarms only: Only alarms are allowed.

- Total silence: No notifications are allowed.

If you have allowed priority interruptions, you can



customize the types of allowed sounds or vibration in the

Priority interruptions section.

NOTE: To turn off Do not disturb mode quickly, press the Volume Key and then tap END NOW.

To set exceptions for Do Not Disturb mode:

You can set reminders, certain calls and messages as exceptions when Do not disturb mode is on and Priority only is selected as the disturb rule, so these ringtones, sounds and vibration are not turned off.

1. Press the Home Key > > Settings > Sound > Do not disturb.

2. Tap the switches next to the items you want to allow. Tap Messages or Calls and set who can alert you of their messages or calls.

NOTE: To set exceptions based on apps, press the Home Key >

> Settings > Notifications. Select an app and switch on

Override Do Not Disturb.

Applying New Wallpapers

You can set the wallpaper for the home screen or lock screen.

1. Press the Home Key > > Settings > Display > Wallpaper.

2. Tap Gallery, Live Wallpapers, Photos or ZTE Lock Screen and select an image or an animation. Some cropping may be needed for Gallery and Photos images.

3. If necessary, tap SET WALLPAPER.

4. If prompted, select to set the image as the lock screen wallpaper, the home screen wallpaper or both.

NOTE: In addition, you can press and hold an empty place on the home screen, tap Wallpapers and then tap Lock screen or Home screen. Then select a built-in image, a live wallpaper, or

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