Zoom X5V User Manual

ADSL X5v

U S E R’S G U I D E

NOTICE

NOTICE

NOTICENOTICE
This document contains proprietary information protected by copyright, and

this Manual and all the accompanying hardware, software, and
documentation are copyrighted. No part of this document may be
photocopied or reproduced by mechanical, electronic, or other means in
any form.

The manufacturer do es not warrant that the hardwar e will work properly in
all environments and applications, and makes no warranty or representation,
either expressed or implied, with respect to the quality, performance,
merchantability, or fitness for a particular pur po s e of the software or
documentation. The manu facturer reserves the right to make changes to the
hardware, software, and documentation without obligat ion to notify an y
person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

© Copyright 2004
All rights reserved.

Contents

OVERVIEW .......................................................................... 4

1 I

NSTALLATION INSTRUCTIONS............................................. 5

1.1 I

NSTALLING THE SOFTWARE................................................. 6

1.2 I

NSTALLING THE HARDWARE................................................ 7

ONFIGURING INTERNET EXPLORER....................................... 9

1.3 C

1.4 C

ONFIGURING ADSL ........................................................11

ETTING UP VOIP SERVICE ................................................16

1.5 S

ALLING TIPS .................................................................16

1.6 C

1.7 P

LAYING ONLINE GAMES USING YOUR X5V ............................18

RONT PANEL DESCRIPTION ...............................................29

1.8 F

1.9 I

F YOU NEED HELP...........................................................29

ESETTING THE X5V TO ITS DEFAULT SETTINGS....................30

1.10 R

1.11 W

2 V

2.1 H

2.2 C

2.3 C

3 A

3.1 H

3.2 H

3.3 H

3.4 H

4 U

4.1 M

4.2 C

4.3 S

A

PPENDIX A DSL INTERNET SETTINGS TABLES....................... 65

INDOWS USERS: REMOVING THE X5V...............................31

OICE OVER IP SETTINGS................................................ 32

OW TO ACCESS THE VOIP OPTIONS...................................32

HANGING YOUR VOIP SETTINGS........................................35

ALL FORWARDING AND CALL WAITING.................................37

DVANCED SETUP OPTIONS .............................................. 40

OW TO USE THE ADVANCED OPTIONS.................................40

OW TO SET UP YOUR X5V TO USE A STATIC IP ADDRESS .......41

OW TO CHANGE THE X5V’S NAT SETTING ...........................42

OW TO SET UP A DMZ ...................................................44

SING THE X5V’S ADVANCED FIREWALL ............................. 51

AIN FIREWALL FEATURES.................................................53

REATING INBOUND/OUTBOUND POLICIES.............................57

ETTING UP FIREWALL DATABASES ......................................60

PPENDIX B VOIP PHONE INSTALLATION OPTIONS................. 67

A
A

PPENDIX C MAC AND LINUX USERS: SETTING TCP/IP NETWORK

SETTINGS ......................................................................... 69

A

PPENDIX D TROUBLESHOOTING .......................................... 72

ONNECTION TROUBLESHOOTING TIPS .......................................72

C

OIP AND PHONE TROUBLESHOOTING TIPS .................................74

V

A

PPENDIX E REGULATORY INFORMATION............................... 79

Overview

The X5v is an ADSL modem, a gateway/router, and a VoIP
telephone adapter, all contained in one device. The ADSL modem
gives you a connection to the Internet through your Internet
service provider. The gateway/router provides an interface
between the Internet and your own local network. It also includes
an advanced firewall, which allows you to control Internet access
from your local network, and which protects your local network
from unwanted Internet traffic. The VoIP telephone adapter lets
you make telephone calls over the Internet, using a normal
telephone that you plug into the X5v.

Important! Before You Begin

Before installing your X5V, you must have DSL service
enabled on your telephone line. To do this, you need to sign
up with a DSL service provider.

This User Guide contains installation instructions and explains how
to configure the X5v for some popular applications. Most users
should go now to the next chapter, Installation Instructions.

Note: If you are an Internet service provider, a VoIP service provider, or a system
administrator, additional information is available in the X5v Technical Reference
Manual at www.zoom.com
The Technical Reference manual includes information such as voice parameters,
dialing plan configuratio ns, DNS, and advanced DSL settings.

4ADSL

X5v

User’s Guide

1

Installation Instructions

This chapter covers the basic instructions needed to install your
X5v, connect to the Internet, and place VoIP calls. If you
purchased an X5v Model 5565 and used its Quick Start for
Windows, please go to Chapter 2. Otherwise please continue
below.

What’s in the Package

Software CD-ROM

Phone Cord

Power Cube

Ethernet Cable

USB Cable

The CD contains the installation software, documentation,
warranty, and Customer Support information.

Chapter 1: Installation Instructions 5

If anything is missing or damaged, contact Zoom Customer
Support or your retailer or distributor.

In addition, you may have:

• Phone-jack adapter to adapt the RJ-11 phone cord to a

different phone jack (certain units only)

• DSL line filter(s) (certain units only).

What You Will Need

•

A Macintosh, Linux, or Windows computer with an
Ethernet port, a Windows computer with a USB port, or a
network device like a wireless access point or hub.

•

An ADSL-enabled telephone wall jack to plug the X5v unit
into.

•

A telephone to plug into the X5v if you plan to use VoIP.

Installing the X5v involves several steps: Installing the Software,

Installing the Hardware, Configuring Internet Explorer,
Configuring ADSL, and Setting Up VoIP Service.

1.1 Installing the Software

Installing the software is only required for people connecting a
Windows computer directly to the X5v. All others should skip to
Step 1.2 below.

Windows 98/98SE, Me, 2000, and XP Users:
If your computer has an available Ethernet jack, we

recommend that you use that instead of the USB jack to
simplify installation.

If you need to use the X5v’s USB jack, you must remove any
previously installed USB modem drivers on your computer

before installing this software. To do this from your Windows
desktop, click the Start button, point to Settings, and select

Control Panel. In Control Panel, double-click Add/Remove
Programs, on the Install/Uninstall tab, select your old USB
modem from the list, and click Remove. Now continue below.

6ADSL

X5v

User’s Guide

Your computer must be on. Insert the supplied CD into the

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CD-ROM drive. The CD starts automatically and the Main
Menu opens. (Note: If the CD does not start automatically, on
the desktop, click the Start button, click Run, and then type
D:\setup.exe, where D is the letter of your CD-ROM drive.)

Select your language and click the Installation Wizard button.

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The software installation proceeds automatically.

When the process is complete, you will be prompted to click

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Finish and then shut down your computer so you can
connect the hardware. After shutting down, be sure to remove
the CD from your computer.

1.2 Installing the Hardware

Important! Unplug or turn off the power to your
computer
install the X5v software

Note: If you are replacing an older DSL modem with an
X5v, you need to remove the old hardware now.

before

proceeding. Remember, you must

before

installing the hardware.

Connect the hardware from the X5v’s back panel.

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LAN 1 2 3 4

ADSL USB

Plug your phone into the PHONE jack.

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Tip:

If you have a cordless phone with one or more

handsets, plug the base station into the X5v’s PHONE
jack.
Note: If RJ-11 phone jacks are not used in your country,
you will need a phone adapter. Plug the adapter into the
X5v’s PHONE jack and plug your phone into the other
end.

Plug one end of the X5v’s phone cord into the X5v’s

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ADSL jack and the other end into the wall telephone jack
(the jack on the wall where you would normally plug in a
standard phone). This jack must be a jack that has been
connected to ADSL service.

Chapter 1: Installation Instructions 7

RESET PWRPHONE

If you are connecting the X5v directly to a computer:

cccc

If possible, use your computer’s Ethernet port: Plug one
end of the included Ethernet cable into one of the X5v’s
LAN jacks (1, 2, 3, or 4) and plug the other end into the
computer’s Ethernet port. You can plug in one computer
per LAN jack.
If your computer doesn’t have an available Ethernet port,
you can use a Windows computer’s USB port: Plug one
end of the USB cable into the X5v’s USB jack and the
other end into the computer’s USB port.

Note: You can connect multiple computers to the X5v using
a combination of ports and share Internet access.

If you are connecting the X5v directly to a hub,

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switch, wirelesss access point, or other network
device:

You can probably use the X5v’s straight-through
Ethernet cable to connect the X5v’s LAN jack to the
network device’s Ethernet port, which is typically called
an Uplink or Expansion port.
The X5v’s cable may not work for some access points or
other devices. In that case, you should purchase a
Crossover Ethernet cable.

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Plug the included power cube into a power outlet and then
into the X5v’s power (PWR) jack.

IMPORTANT

The front panel LINK light should blink during this step.
When this physical connection step is complete, the LINK
light should change from blinking to solid. If it doesn’t, refer
to page 72.

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Turn the computer on.

If you are using the USB option, a Found New Hardware
box should display, showing the progress of the installation.
Follow the prompts.
Windows XP users: You may see Hardware Installation
disclaimer boxes regarding Windows logo testing. You can
safely disregard these messages and click Continue Anyway.

8ADSL

:
Use only the power cube shipped with the X5v.
Other power cubes may damage your hardware.

X5v

User’s Guide

Windows 2000 users: You may see a Digital Signature Not
Found dialog box. You can safely disregard this message and

click Yes.
Windows 98/Me users: Restart your computer if you are
prompted to do so.

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Phone filters are not absolutely required, but we HIGHLY
RECOMMEND that you install a filter on EVERY
phone that is sharing the DSL phone line. (Do not plug a

filter between the phone wall jack and the X5v.) Phone filters
block the DSL frequencies so that someone making a normal
phone call won’t hear noise on the line. They also keep phone
conversations from interfering with DSL performance.

The X5v phone jack has a filter built-in, so there is no need
for a filter on that phone.

You may have received DSL phone filters with your X5v. If
you did not, or need more filters, they are available at most
retail stores that carry consumer electronics.

For each additional phone, plug the phone’s cord into the
filter’s PHONE end and plug the filter’s LINE end into the
wall.

1.3 Configuring Internet Explorer

Macintosh and Linux users: Your Web browser is set up
automatically, so you can skip this section. Turn to page 69 to
make sure that your computer’s TCP/IP settings are configured
correctly.

Windows users: Your software that you use to make an Internet
connection must be set for a network connection, not a dial-up
connection. The instructions below are for Internet Explorer, the
most popular Web browser. If you are using Netscape Navigator
or another browser, set it up now to use a network connection
(this might be called a “Local Area Network” or “broadband”
connection).

If you use Internet Explorer, you need Version 5 or later. Most
people have the right version. If you don’t, we suggest you get a
free upgrade. If you want to check your version number, open
Internet Explorer, select Help, then About Internet Explorer.

Chapter 1: Installation Instructions 9

Your version number is right under the Microsoft Internet
Explorer logo. You can ignore all the numbers after the period
following the first digit.

On the desktop, right-click (not left-click) the Internet

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Explorer icon, and select Properties.
If you cannot access Internet Explorer:

Windows XP users: From the desktop, click the Start button,
then click Control Panel. In Control Panel, click Network
and Internet Options and then click the Internet Options
icon.

Windows 98/Me/2000 users: From the desktop, click the Start
button, point to Settings, and then click Control Panel. In
Control Panel, click the Internet Options icon.

In the Internet Properties dialog box, click the Connections

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tab.

On the Connections tab, click Setup.

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Windows XP users: In the Welcome to the New Connection

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Wizard dialog box, click Next.
If you see a Location Information dialog box, click Cancel

to return to the Welcome dialog box, and click Next again.
In the Network Connection Type dialog box, click Connect

to the Internet.
In the Getting Ready dialog box, click “Set up my

connection manually,” and then click Next.
In the Internet Connection dialog box, click “Connect

using a broadband connection that is always on,” and click
Next.

Windows 98/Me/2000 users: In the Internet Connection

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Wizard dialog box, select “I want to set up my Internet
connection manually, or I want to connect through a local
area network (LAN)”, and click Next.

In the Setting up your Internet connection dialog box,
change the selection to “I connect through a local area
network (LAN)” and click Next.

10 ADSL

X5v

User’s Guide

In the Local area network Internet configuration dialog
box, uncheck the box “Automatic discovery of proxy
server”. Then click Next.

A dialog box asks if you want to set up an email account. Click
No and then Next.

When the configuration process is done, you will see a

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Completing the Internet Connection Wizard dialog box.
Windows 98/Me/2000 users: Be sure to uncheck the box that

says “To connect to the Internet immediately, select this

box….”

Click Finish.

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Windows XP users: Close Control Panel.

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Windows 98/Me/2000 users: If Internet Explorer is open,
close it before going to the next step of the installation,
Configuring ADSL, below.

1.4 Configuring ADSL

If you have Windows, you should have a Zoom

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icon on your desktop that looks like this. You
must double-click this icon to open up the
Zoom DSL VoIP Gateway Web-Console.
If you do not have an icon, open your Web
browser, type http://10.0.0.2 and press
Enter.

Log in by typing the following information in lower-case

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letters. (Note: You will need this user name and password each
time you want to open up the Zoom DSL VoIP Gateway
Web-Console.)

User Name:
Password:

The Basic Setup page displays.

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Chapter 1: Installation Instructions 11

admin

zoomvoip

You need to fill in at least three of these boxes: VPI, VCI,
and Encapsulation. Your service provider may have given

you these settings, although most do not. If you have them, it
will make installation a little faster and easier, but don’t worry if
you don’t have them. We’ll tell you how to figure them out.

If Your Service Provider Gave You
VPI, VCI, and Encapsulation

(Most Users Will Not Have

Settings

These)

These)

These)These)

If you have this information (VPI, VCI, and Encapsulation),

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enter it now in the appropriate boxes. The screen may
change slightly, depending on the Encapsulation you select.
If you are using PPP, your service provider should also have
given you a username (usually your email address or the
characters preceding the @ sign in your email address) and a
password. These are NOT the username and password that
you used to get into the Basic Setup menu.) If you cannot
remember or cannot find your username and password, call
your service provider and tell them you have misplaced your
username and password. Then enter them as well.

(Most Users Will Not Have

(Most Users Will Not Have (Most Users Will Not Have

12 ADSL

X5v

User’s Guide

Click Save Changes.

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If the Encapsulation setting that you entered starts with

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either PPPoE or PPPoA: Click Write Settings to Flash and
Reboot, and Confirm. Once the process is complete, the

X5v’s LINK light remain on steady (this should take about 15
seconds). If it doesn’t, go to the Connection Troubleshooting
Tips on page 72.

If the Encapsulation setting that you entered starts with
either 1483 Bridged or 1483 Routed: You must check now to

make sure that your IP Addressing is correctly set. Go to page

15.
Go to your Web Browser (i.e., Internet Explorer or Netscape

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Navigator) and try to connect to a familiar Web address.
If you connect successfully, your installation is complete

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and you’re ready to browse the web! Continue with Setting
Up VoIP Service on page 16.
If you do not connect successfully, refer to the
Troubleshooting Appendix on page 72.

Chapter 1: Installation Instructions 13

If You DO NOT Have VPI, VCI, and Encapsulation Settings from Your Service Provider

If you do not have the settings from your service provider, the
tables beginning on page 65 show the settings for the most
commonly encountered service providers in the USA and many
other countries. If there is more than one setting for your service
provider, the most common is labeled (1), the next (2), and so on.

Go to the Tables on page 65 and find your service provider

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on the list. If you are in the USA and your service provider is
not on the list, follow the instructions using the settings for
Service Provider Not Shown at the bottom of the table.

Now enter the corresponding VPI, VCI, and

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Encapsulation settings in the appropriate boxes in the Basic
Setup menu. The screen may change slightly, depending on

the Encapsulation you select.
If you are using PPP, your service provider should have given
you a username (usually your email address or the characters
preceding the @ sign in your email address) and a password.
These are NOT the username and password that you used to
get into the Basic Setup menu.) If you cannot remember or
cannot find your username and password, call your service
provider and tell them you have misplaced your username and
password. Then enter them as well.

Click Save Changes.

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If the Encapsulation setting that you entered was either

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PPPoE or PPPoA: Click Write Settings to Flash and
Reboot and Confirm. Once the process is complete, the X5’s
LINK light should remain on steady (this should take about 15

seconds). If it doesn’t, go to the Connection Troubleshooting
Tips on page 72.

If the Encapsulation setting that you entered was either
1483 Bridged or 1483 Routed: You must check now to make

sure that your IP Addressing is correctly set. Go to that section
below.

14 ADSL

X5v

User’s Guide

Go to your Web Browser (i.e., Internet Explorer or Netscape

5555

Navigator) and try to connect to a familiar Web address.

If you connect successfully, your installation is complete

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and you’re ready to browse the web! Continue with Setting
Up VoIP Service on page 16.
If you do not connect successfully, continue with the next step
below.

Go back to the tables on page 65 and enter the next most

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frequently used settings—those labeled (2) if you just
entered (1), or (3) if you just entered (2). Click Save Changes,
Write Settings to Flash and Reboot, and Confirm. Once the
process is complete, the X5’s LINK light should remain on
steady (this should take about 15 seconds). Remember, if you
are entering either 1483 Bridged or 1483 Routed for your
Encapsulation setting, you must check now to make sure that
your IP Addressing is correctly set if you haven’t already done
so. See Setting IP Addressing below. If there are no more
settings shown for your service provider, and you cannot
connect, refer to Troubleshooting on page 72.

Now jump back to Step 5.

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Setting IP Addressing

If the Encapsulation setting that you entered on the Basic Setup
menu was either 1483 Bridged or 1483 Routed, the X5v can be set
for DHCP (also known as a dynamic IP address) or for a static IP
address. Most DSL service providers use DHCP. There is typically
an extra charge for a static IP address, and you normally have to
make a special request to get one.

To set the X5vfor DHCP, on the Basic Setup menu, check

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the DHCP client enable box. Leave the Host Name field
blank.

To Set the X5v for Static IP Addressing, go to the X5v’s
Advanced Settings page and click WAN Settings. Enter the
static IP address and subnet mask assigned to you by your
service provider. Do not change any other fields!

Chapter 1: Installation Instructions 15

Click Save Changes, then Write Settings to Flash and

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Reboot, and then Confirm.

Resume where you left off (either Step 4 on page 13 or

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Step 5 on page 15).

1.5 Setting up VoIP Service

If you purchased an X5v Model 5565, your unit has been set up for
VoIP service, so continue at Section 1.6 Calling Tips below. If you
purchased another Model X5v, please go to Chapter 2 on page 32.

1.6 Calling Tips

X5v users can use phones plugged into the X5v to:

1) Make or receive a VoIP call. Your ADSL phone line will
remain open for calls, so using VoIP gives you many of the
benefits of having a second phone line.

2) Make or receive a “conventional” call.
Making a VoIP call to another X5v VoIP user: Pick up the

telephone that you plugged into the X5v. Dial # and wait for the
dial tone, and then dial the VoIP phone number you want to call.
Note that this number is not the same as a phone number reached
through the traditional public phone network. Your service
provider’s web site should include a directory of VoIP phone
numbers.

Making a VoIP call to another VoIP user who isn’t using an
X5v: You must begin your call by dialing a code for that person’s

VoIP service. You will have to ask the person for the code, or
check their service provider’s web site for directions.

Receiving incoming VoIP calls: When VoIP users call into your
VoIP number, you will hear a distinctive ring to alert you that you
are receiving a VoIP call.

Communicating with people who don’t have VoIP: You may
use VoIP to call any phone that can be called through the
traditional phone network. Your service provider may offer this as
an additional feature. Check with your service provider.

16 ADSL

X5v

User’s Guide

Making a conventional phone call: Pick up the telephone and
dial as you normally would. As long as you don’t dial # to indicate
that you are dialing a VoIP call, your calls will be routed and billed
as if you didn’t have VoIP, through your regular telephone service.

Note:

In the event of a power failure, the X5v routes all calls as
conventional calls.

Distinctive Ring and Dial Tone: The X5v’s ring and dial tone
sound different from your normal phone. This means that you can
easily tell by the ring that you are receiving a VoIP call. Perhaps
more important, when you dial # to make a VoIP call, you will
hear a different dial tone than you hear on the public phone
network, so that you can be sure you are making a VoIP call.

Speed dialing: You may program your phone to speed-dial VoIP
numbers. Just be sure to remember to start the VoIP numbers with

#
Redial: You may redial a VoIP number just as you would redial

any other number, using a redial feature on your handset.
Hook Flash: If you receive a second call while already engaged in

a VoIP call, you will hear a call waiting tone. Momentarily press the
hook button on your phone to talk to the second caller, and press
it again to go back to your first conversation. After you have
completed a VoIP call, you can press the hook button to get a
fresh VoIP dial tone and make another VoIP call without dialing #
Note that redial or speed dialing will not work in this case,
however. You must hang up for at least one second if you need to
make a conventional phone call.

VoIP-only Mode: If you want to make only VoIP calls from the
phone plugged into the X5v, you must switch the X5v to VoIP­only mode. On the X5v’s VoIP page, check the VoIP Only box.
All calls you dial from the phone attached to the X5v will be VoIP
calls, so you do not need to dial # first.

Chapter 1: Installation Instructions 17

1.7 Playing Online Games Using Your X5v

Setting up the X5v for online gaming depends on what you
want to do:

•

If you have Xbox Live, go to page 26.

•

If you have PlayStation 2, go to page 27.

•

If you have another online game, continue below.

Do I Need To Do Anything?

There are only two cases where you need to set up your X5v
for online gaming.

— If you are playing a “peer-to-peer” or “head-to-head” game

over the Internet, you always have to set up the X5v unless
you linked up to your partner by going to a web site. A peer­to-peer game is a game where two players are competing
directly against one another. Popular peer-to-peer games
include Age of Empires, Command and Conquer
2, and Unreal Tournament. If you are unsure whether your
game is a peer-to-peer game check the game instructions.

— If you want to play a multiplayer game and you want to

host the game. Popular multiplayer games include Half Life,

Diablo II, Delta Force, Hexen II, Myth, Quake II, and
Warcraft II, III.

, Dark Reign

In both these cases you will need to open one or more ports
in the X5v’s built-in firewall as described below, so that the
firewall doesn’t block the other players. The two ways to

accomplish this are to Set up a Virtual Server if you only need to
open a few ports, or to Set up a DMZ, which opens all the X5v’s
ports.

Important! If your computer already has firewall software
installed: If you have third-party firewall software installed on

your computer, such as the Windows XP firewall, you may need
to deactivate it before opening ports by setting up a virtual server
or a DMZ. If you don’t, your computer may block the ports you
are trying to open.

18 ADSL

X5v

User’s Guide

Setting Up the X5v for Peer-to-Peer
Gaming and Mu ltiplayer Game
Hosting

Find out which ports need to be opened for gaming.

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Most peer-to-peer and multiplayer game manuals will tell you
exactly which port or ports need to be opened. If yours didn’t, you
may be able to look up the information at:

www.practicallynetworked.com/sharing/app_port_list.htm

If you have found your games port settings, we recommend that
you print them out, write them down now, or keep the game
manual handy.

Different games require different numbers of ports to be open.
This can be a single port, or it can be a hundred ports or more.

Each required port needs to be set individually, so the more
ports that your game requires, the more time it will take to do
the configuration. Some games even use “dynamic” ports,

meaning that the ports used by the game are constantly changing,
so you can’t set the ports.

There is a setting that opens all your ports for gaming, called a
DMZ. If you can’t find the port settings in your game manual or

on the web site shown above, or if you have to open more than 20
ports (which is the maximum allowable), or if your game
documentation says that the game uses dynamic ports, or if you
don’t want to spend the time to open multiple ports, refer to the
DMZ instructions on page 44.

(Setting Up a Virtual Server)

WARNING:

Every time you open an additional port, it decreases the
effectiveness of your firewall, so the less ports you open the better.

Choose an IP address for Gaming.

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Click on the Zoom X5v icon on your desktop (or type 10.0.02 in
your Web browser just the way you would normally type a web
address) to get to the X5v’s Main Page. Click the Advanced
Setup icon, then click LAN Settings. There you will see the
starting and ending range of the X5v’s dynamic (DHCP) LAN IP
addresses. You need to choose an IP Address that is outside this

Chapter 1: Installation Instructions 19

range. Normally you should pick the next higher number. For
example, if the range shown is 10.0.0.4 to 10.0.0.15, your Host IP
Address should be the next IP address after 10.0.0.15, which would
be 10.0.0.16. Unless you have changed the X5v’s IP address
settings, which is very unlikely, just use the number 10.0.0.16. Write
down the number you choose for reference if you are not using

10.0.0.16. The rest of the instructions will assume that you are
using 10.0.0.16.

Gaming IP Address: _______________________________

Windows users continue below.
Macintosh users jump to Step 5 (page 22).
Linux users jump to Step 6 (page 24).

Windows Users: Open the TCP/IP Properties dialog

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box.

For Windows XP: From the desktop click the Start button, point

to Control Panel and then Network Connections. Then right-
click (NOT left-click) Local Area Connection, select Properties,
highlight your NIC card’s TCP/IP entry (it should start with
TCP/IP and have the characters 10/100, NIC, or Ether in it –
and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.

For Windows 2000: From the desktop click the Start button,
point to Settings and then Network and Dial-up Connections.
Then right-click (NOT left-click) Local Area Connection, select
Properties, highlight your NIC card’s TCP/IP entry (it should
start with TCP/IP and have the characters 10/100, NIC, or Ether
in it – and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.

For Windows 98 and Me: From the desktop click the Start
button, then point to Settings and then Co ntr ol Panel. Double­click the Network icon to display the Network configuration
screen. Highlight your NIC card’s TCP/IP entry (it should start
with TCP/IP and have the characters 10/100, NIC, or Ether in it

20 ADSL

X5v

User’s Guide

– and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog

box.

Windows Users: Enter the IP Settings.

4444

For Windows 2000 and XP:
Click the Use the following IP address and Use the following

DNS server addresses buttons so that a black dot appears. Then
enter the settings for IP address, Subnet mask, Default
gateway, and Preferred DNS serve r as shown below.

Most users can copy the information exactly as it is shown above
and in the chart below. However, if you chose an IP address in
Step 2 other than 10.0.0.16, enter the number that you chose
instead of 10.0.0.16. When done, click OK and

continue with

Step 7.

Chapter 1: Installation Instructions 21

IP address 10.0.0.16
Subnet mask 255.255.255.0
Default gateway (X5v’s LAN IP address) 10.0.0.2
Preferred DNS server 10.0.0.2

For Windows 98 and Me:
Click Specify an IP Address and enter the settings for IP

Address and Subnet Mask shown below, unless you chose an
IP address in Step 2 other than 10.0.0.16, in which case you

should enter the number that you chose instead of 10.0.0.16.

IP address 10.0.0.16
Subnet mask 255.255.255.0

Now click the DNS Configuration tab at the top of the menu.
Then click Enable DNS. Enter any name (i.e., your name, the
words “My Computer”, a favorite word, or any other letters or
numbers) in the box labeled Host:. A Host: name is required.

Fill in the DNS Server Search Order box with the number

10.0.0.2, click Add, and then click the Gateway tab near the top of
the page. When the Gateway screen opens, fill in the New

gateway: box with the number 10.0.0.2 and click Add and OK,

continue with Step 7

and

.

Macintosh Users: Open the TCP/IP Pane or

5555

Window and enter the IP settings.

For Mac OS X:

From the Dock, choose System Preferences and then Network
to display the Network pane. (For OS X 3, you also have to click
the Configure button.)

22 ADSL

X5v

User’s Guide

Under the TCP/IP tab, highlight Manually in the Configure: list
box and enter the settings for IP Address, Subnet Mask, Router,
and DNS Servers shown below, unless you chose an IP address
in Step 1 other than 10.0.0.16, in which case you should enter the
number that you chose instead of 10.0.0.16. When done, click Save
or Apply Now, and

IP Address 10.0.0.16
Subnet Mask 255.255.255.0
Router

(X5v’s LAN IP address)

DNS Servers 10.0.0.2

continue with Step 7.

10.0.0.2

For Mac OS 7.6.1 – 9.2.2:

From the Apple menu, choose Control Panels and then TCP/IP
to display the TCP/IP Window. Under the TCP/IP tab, highlight

Manually in the Configure: list box and enter the settings for IP
Address, Subnet mask, Router address, and Name server
addr. shown below, unless you chose an IP address in Step 1

Chapter 1: Installation Instructions 23

other than 10.0.0.16, in which case you should enter the number
that you chose instead of 10.0.0.16. When done, close the Window
and you will be prompted to click Save. Then

continue with

Step 7.

IP address 10.0.0.16
Subnet mask 255.255.255.0
Router address

(X5v’s LAN IP address)

Name server addr. 10.0.0.2

Red Hat Linux Users:

6666

Edit /etc/sysconfig/network-scripts/ifcfg-eth0 so that it

aaaa

contains the following lines:

DEVICE=eth0
ONBOOT=yes
BOOTPROTO=static
BROADCAST=10.0.0.255
NETMASK=255.255.255.0
IPADDR=10.0.0.16
GATEWAY=10.0.0.2
NETWORK=10.0.0.0

10.0.0.2

Then edit or create /etc/resolv.conf so that it contains

bbbb

the following line:

NAMESERVER=10.0.0.2

Note: If you are using another version of Linux and you are unsure
how to enter this information, consult the help file or
documentation that came with your operating system.

Continue with Step 7.

cccc

All Users: Go back to the X5v’s Advanced Setup page

7777

and click the Virtual Server button.

If you already closed the Zoom DSL VoIP Gateway Web­Console, click on the Zoom X5v icon on your desktop (or type

10.0.0.2 in your Web browser) and click the Advanced Setup icon.

24 ADSL

X5v

User’s Guide

Configure the Virtual Server.

8888

This is where you’ll need to enter the information that you got
from your gaming manual or the

www.practicallynetworked.com web site. Unfortunately, you
can only configure one port at a time. Each time you configure
a new port, your computer will reboot when you hit Write
Settings to Flash and Reboot.

If you have more than a few ports, it could take a long time. That’s
why some people choose to set up a DMZ, which opens all your
ports at once. If you’d like to set up a DMZ, refer to the DMZ
instructions on page 44. Remember, a DMZ is easy and will work
with any game, but it keeps the X5v’s firewall from providing any
security for your system.

If you want to continue, enter the information shown below
now on the Virtual Server configuration screen.

Chapter 1: Installation Instructions 25

Public Port

Private Port

Port Type

Host IP Address

After entering the above information, click Add This

9999

Inbound port from the Internet that you want
to open. This is the port number, or one of
the port numbers, that you got from your
gaming manual or the web site at

www.practicallynetworked.com

Inbound port from the X5v that you want to
open to the LAN side. This is the port
number, or one of the port numbers, that you
got from your gaming manual or the web site

www.practicallynetworked.com

at

This number and the public port number
above should be the same for any
individual port entry.

The default is TCP. Some games use both
TCP and UDP. If your game uses both, you
will have to fill out this table twice for each
port, once using TCP and once using UDP.

Fixed IP address of the host computer—

is the same IP address that you chose in
Step 2 and entered in Step 4,

10.0.0.16.

Setting.
Click Write Settings to Flash and Reboot.

10

10

1010

this

probably

Your computer will reboot. If you need to open additional
ports, go back to Step 3, 5, or 6 (Window, Mac, Linux,

respectively), and repeat.

IMPORTANT:

Outside game players will need to know the X5v’s WAN IP
address. To find this address, click the System Status icon at the

top of the X5v’s web page and scroll down to the WAN Status
section.

Now please turn to Section 1.8 Front Panel Description on page

29.

26 ADSL

X5v

User’s Guide

Using Your X5v with Xbox® Live

No special settings are required to use Xbox Live. If you are using
PPP encapsulation, just be sure to enter the login DSL User Name
and Password supplied by your provider on the X5v’s Basic Setup
page. Once installation is complete, follow these steps.

Update the Xbox Dashboard: Make sure you have your

1111

Xbox Live Starter Kit at hand. Insert the Xbox Live CD into
your Xbox. Once the upgrade is complete, the main menu will
include an Xbox Live entry.

Connect the X5v and the Xbox: Using an Ethernet cable,

2222

plug one end into the Xbox’s jack and the other end into one
of the X5v’s Ethernet (LAN) jacks. Note: If you didn’t use the
Ethernet cable that came in your X5v package to connect the
X5v to your computer, you can use that cable. Otherwise, you
can buy one at your local electronics or computer store. Insert
the Xbox Communicator module into the Xbox Controller
expansion slot (top slot) and then insert the headset plug into
the Communicator module.

Activate your Xbox Live account: The Xbox Live CD

3333

should still be in your Xbox. We recommend that you watch a
video that explains the installation process: Select Xbox Live
from the menu. Then, from the Dashboard, select Xbox Live
and follow the prompts. Note: You will need your
subscription code to activate your account—this number is
located on the CD’s sleeve. (If you require more detailed
instructions, please refer to your Xbox Live documentation.)

That’s it! You can load one of the demo games included on your
Xbox Live CD or use any other Xbox Live-enabled game to begin.
Now please turn to Section 1.8 Front Panel Description on page

29.

Using Your X5v with PlayStation® 2

Your PlayStation 2 must be connected to your X5v: Using an
Ethernet cable, plug one end into the PlayStation’s Network jack
and the other end into one of the X5v’s Ethernet (LAN) jacks.
Note: If you didn’t use the Ethernet cable that came in your X5v
package to connect the X5v to your computer, you can use that

Chapter 1: Installation Instructions 27

cable. Otherwise, you can buy one at your local electronics or
computer store. Then follow the steps below.

Load the PS2 Network Adapter Start-up Disc that was

1111

supplied with the PS2 network adapter into the PlayStation 2.

At the PlayStation’s main menu, select ISP Setup.

2222

If you have pre-existing network settings on your PlayStation

3333

2, you will be prompted to select New Network Setting
before selecting Local Area Network (LAN). Otherwise,
simply select Local Area Network (LAN).

Select Advanced Setup and then Set Manual IP.

4444

Fill out these fields:

5555

IP Address
Subnet Mask
Default Gateway

or Router

10.0.0.50

255.255.255.0

10.0.0.2

Then select Continue.

Fill out these fields:

6666

Primary DNS
Secondary DNS

10.0.0.2

10.0.0.2

Then select Continue.

Select Test Settings. A connection test runs. You will then see

7777

the message, “The test for connecting to your ISP was
successful! Please save your network setting.” If you are

unsuccessful, re-check the information you entered in Steps 5
and 6.
Then select Continue.

Now enter a Network Setting Name (anything you choose)

8888

and then select Save. Your Service Provider setup is now
complete. Follow the prompts for online registration.

Now, using the computer connected to the X5v, go to the

9999

X5v’s Advanced Setup page and click the DMZ button. Then
select Enable from the DMZ dropdown list, and enter the
static IP address 10.0.0.50 in the DMZ Host IP field. Click

28 ADSL

X5v

User’s Guide

Save Changes, then Write Settings to Flash and Reboot,
and then Confirm to complete the process.

IMPORTANT:

Outside game players need to know the X5v’s WAN IP address.
To find this address, click the System Status icon at the top of the
X5v’s web page and scroll down to the WAN Status section.

Now please continue at the next Section below.

1.8 Front Panel Description

Light Description

PWR
LINK

DATA
USB

LAN
1-4

VoIP

Lights when the X5v is plugged into a power source.
Blinks when the X5v is performing its startup sequence; stays

on solid when unit has synched up with its ADSL connection.
Note: If the light fails to switch from blinking to steady after a
minute or two, check with your DSL provider that the DSL
connection is activated, or refer to the troubleshoo ting tips on
page 72.

Blinks when data is being transferred through the ADSL line.
Lights when the USB port of the X5v is plugged into a

powered-up computer’s USB port.
Lights when a LAN port of the X5v is plugged into the

Ethernet port of a powered-up device.
Lights when a Voice over IP call is taking place.

If you have followed the manual to this point, your ADSL gateway
and VoIP should be working. Congratulations, you’re ready to
enjoy the X5v!

1.9 If You Need Help

•

If you have hardware installation problems, our Technical
Support Staff will be happy to assist you.

Chapter 1: Installation Instructions 29

Windows Users: Please see the Customer Support portion of
the CD for contact information. You may also want to refer to
the Frequently Asked Questions on the CD.

Macintosh and Linux Users: You will find Customer
Support information and User Documentation in Adobe PDF
format in the appropriately named folders in the directory of
the CD-ROM that came with your X5v.

• From time to time, Zoom may release improved firmware.

This is available at www.zoom.com , along with upgrade
instructions. We recommend that you check this site
periodically for updates.

1.10 Resetting the X5v to Its Default Settings

If you have changed the system settings on your X5v unit and for
some reason want to restore them to the factory default settings,
you can do so in one of two ways: You can perform a software
reset or a hard reset.

If you can open your Web browser and access your X5v’s user
interface, here’s how to perform a software reset:

•

From the Advanced Setup page, under Administration, click
Reset to Default. You will be prompted to click the Write
Settings to Flash and Reboot button. Once this process is

complete, your unit is reset to its factory settings. Click on any
of the icons at the top of page to continue.

If you lose your link to the unit and cannot communicate with it
via the Web browser, here’s how to perform a hard reset.

•

Using a paper clip, press the RESET button on the unit’s back
panel. While holding in this button, count to five, and then
release the button. The unit’s LINK light will turn off and
then it will blink slowly, about once per second. You are now
guaranteed that all system settings are restored to the unit’s
factory defaults.

30 ADSL

X5v

User’s Guide

1.11 Windows Users: Removing

the X5v

If you have Windows and want to remove your X5v—for instance,
if you move your computer to a location without ADSL service—
you should remove the software before disconnecting the
hardware.

From the desktop, select Start | Programs | Zoom VoIP

1111

Gateway | Uninstall.
When prompted to confirm your choice, click Yes.

2222

When the process is complete, you will be prompted to click

3333

Finish.
Unplug your X5v hardware.

4444

Chapter 1: Installation Instructions 31

2

Voice Over IP Settings

If you purchased an X5v Model 5565, you do not need this
chapter. If you have another X5v model, please continue
below.

2.1 How To Access the VoIP

Options

To access the VoIP options, click the Voice over IP telephone
icon at the top of the X5v’s main interface page. (If you have exited
from the X5v and have forgotten how to establish communication
with it, refer to page 11.) This page shows the status of your VoIP
connection and a few basic settings. If this page has a User ID
filled in already, your settings are probably good and you can go
now to Section 1.6 Calling Tips on page 16. Otherwise continue
below. Note that for some service providers, voice over IP settings
are shown on their web site or in the VoIP section of

www.zoom.com

32 ADSL

X5v

User’s Guide

The Status section of the page is display-only.

Registration Status

User ID

Auto-Configuration
Status

World Wide Number

Indicates whether the X5v is registered with
your VoIP service provider, and if not, the
last registration step that was completed.

Number assigned to you by your VoIP
service provider. Note: Most likely, it is
identical to your VoIP phone number.

Indicates whether your X5v has received
automatic account configuration information
from your VoIP service provider (if
available).

A DID (Direct Inward Dialing) number that
people calling from a standard phone can
use to call you on your VoIP connection.
Note: You must sign up for this service, and
not all service providers offer this feature.

The Basic Setup section of the Voice Over IP page displays a few
settings detailed below.

Chapter 2: Voice Over IP Settings 33

Server

Filename

Encryption

Display Name

Select Tone & Ring by
Country/Region

Download
Configuration Now

VoIP only

The IP address of your VoIP service’s TFTP
server. If this address isn’t preconfigured,
you will have to enter the TFTP server’s IP
address that your service provider gives you.

The filename of the X5v’s config. file on the
TFTP server. If this isn’t preconfigured, use
the filename your service provider gives you.

Check this box if your service provider
supports encryption of the downloaded
config. file.

The name or ID you want to be displayed
when you place a call. The person you are
calling must have Caller ID for this feature to
work. Note: Not all service providers support
this feature.

Pull-down menu of countries and regions.
For each country menu entry, there are two
alternatives: standard or VoIP. The VoIP
choice provides rings and tones that make it
easy for you to differentiate between a VoIP
and a PSTN call. If none of the pulldown
choices seems appropriate, we recommend
using ITU/Europe. However, if you wish, you
can customize these settings by sele cti ng

Add/Edit Country

Click to initiate a download of an updated
account configuration file from your service
provider. Note: Every time you reboot the
X5v, an updated configuration file is
downloaded automatically; this button is
meant for those users who do not want to
reboot but do want to check for configuration
file updates.

Disabled by default. Check if you want all
calls placed using the phone attached to the
X5v to be VoIP calls. Do not dial # before
making a call.

.

34 ADSL

X5v

User’s Guide

2.2 Changing Your VoIP Settings

Click the Advanced VoIP Setup button on the bottom of the
Voice Over IP page. From this page, you can change the X5v’s

VoIP settings if you need to match those of your service provider.

Chapter 2: Voice Over IP Settings 35

Enable or Disable VoIP

Enable or Disable SIP
Registration

Auto Account
Configure

User ID

Authorization ID

Password

Display Name

SIP Registrar Address

SIP Registrar Port

SIP Proxy Address

SIP Proxy Port

Outbound Proxy
Address

Outbound Proxy Port

Default is Enable. Click Disable to deactivate
the X5v’s VoIP feature.

Default is Enable. Click Disable to set up
calls directly to another VoIP device without
registering with a VoIP service. The
Technical Reference Manual contains SIP
registration instructions; see the Technical
Support section of

Enabled by default. Clear the check box to
prevent information that you have entered in
this page from being automatically
overwritten. Note: If you want to configure
your account manually, you will need
information specific to your service provider
to complete the fields in this page.

ID assigned to you by your VoIP service
provider.

ID to authorize your account and assigned
by your VoIP service provider (not all service
providers have this feature).

Password assigned by your VoIP service
provider.

The name or ID you want to be displayed
when you place a call. The person you are
calling must have Caller ID for this feature to
work. Not all service providers support this
feature.

IP address of your VoIP service provider’s
SIP registrar. You can enter this either as a
numeric IP address or as a URL.

IP port of your VoIP service provider’s SIP
registrar. Default is 5060.

IP address of your VoIP service provider’s
SIP proxy server. You can enter this either
as a numeric IP address or as a URL.

IP port of your VoIP service provider’s SIP
proxy server. Default is 5060.

IP address of your VoIP service provider’s
outbound proxy server. You can enter this
either as a numeric IP address or as a URL.

IP port of your VoIP service provider’s
outbound proxy server. Default is 5060.

www.zoom.com

36 ADSL

X5v

User’s Guide

SIP Registration
Interval

Authentication
Method

Local SIP Port

RTP Media Port

Codec Preferences

Time (measured in seconds) between
registration requests to the VoIP service.
Default is 30.

Security authentication method that your
VoIP service provider uses. Default is MD5
(Message Digest 5), RSA-sanctioned
cryptographic algorithm.

The port that the X5v uses, vs. the SIP port
that the service provider’s equipment uses.
Default is 5060.

Base IP port that the X5v uses for RTP
(Real-Time Transport Protocol, an Internet
protocol for transmitting data such as audio
and video in real time). Default is 5000.

You can prioritize the codecs
(COde/DECode) to use from 1 to 3. First
priority default is G.711u (North America
best voice quality). Other choices are G711a
(outside of North America) and G729 (uses
less bandwidth).

2.3 Call Forwarding and Call

Waiting

The Supplementary Services page displays the X5v’s VoIP call
management features such as call forwarding and call waiting. Click
its button on the bottom of the Voice Over IP page.

Important: The X5v’s call forward capabilities are displayed on
this page. However, to activate these functions, you must enter
the X5v’s VoIP call management commands using your telephone
keypad. The section immediately following the table, Activating
Call Management Features, explains how to do this.

Chapter 2: Voice Over IP Settings 37

Enabling Call Management Features

Enable Call Forwarding

Forward Calls To

Forward All Calls

Forward When Busy

Forward When No
Answer

Enable Call Waiting

Enable Call Return

Click to turn on the call forwarding feature.
Then select (click) the options listed below
that you want to use.

Enter the phone number of the location
where you want to forward incoming VoIP
calls. You must also enter the forwarding
number using your telephone keypad, as
explained below this table.

Enables the forwarding of all VoIP calls to
the specified forwarding number.

Enables the forwarding of VoIP calls to the
specified forwarding number when the
X5v’s phone is busy.

Enables the forwarding of VoIP calls to the
specified forwarding number when there is
no answer.

Enabled by default.
Call waiting signals you with a tone when
another caller tries to contact you while you
are on the phone. Press the hook button on
your phone to be connected to the second
caller, and the person you were talking with
will be placed on hold. Press it again to
return to the first conversation. If you
disable it, callers will either hear a busy
signal or they will be given the option to
leave a voice mail message; this depends
on your service provider.

Enabled by default. Dial the call return
number for your region, preceded by the
sign, if you want the X5v to dial the last
number that attempted to call you. if you do
not know the call return number or it does
not work, dial # and then

* 6 9

#

Activating Call Management Features

Note: Call forwarding works only for calls that arrive over VoIP.
The X5v cannot forward calls from the PSTN. However, if you

38 ADSL

X5v

User’s Guide

have VoIP to PSTN service, you can forward VoIP calls from the
X5v to the PSTN.

The command sequence to control call management is simple. We
have included a sample table below. On your telephone keypad,
enter

# <Forward code> <Forward Number> #

The X5v will attempt to place a call to the Forward Number.
If someone answers within 15 seconds, the forwarding feature will

become active. If not, you need to re-enter the command:

# <Forward code> <Forward Number> #

Then the forwarding feature you have selected will become active.
You will hear a stutter dial tone while call forwarding is active.

Sample Table of Enable/Disable Codes

Function USA UK

Forward All * 7 2 * 2 1 *
Forward Busy * 7 4 * 6 7 *
Forward No Ans * 7 5 * 6 1 *
Forward Deactivate * 7 3 # 2 1 *
Call Waiting Disable *7 0 # 4 3 #

To deactivate Call Forwarding, enter

# < Forward Deactivate code > #
Note: Deactivating call forward from the keypad only deactivates the

last phone number programmed—that is, the currently active
forwarding function. It does not turn off the X5v’s call forwarding
capability. This must be done from the X5v’s Supplementary
Services page or by your service provider.

To deactivate Call Waiting, enter

# < Call Waiting Disable code > #

Now go to Section 1.6 Calling Tips on page 16.

Chapter 2: Voice Over IP Settings 39

3

Advanced Setup Options

In addition to its basic setup options, the X5v unit includes
options for advanced settings. The X5v is designed so that the
basic setup settings are sufficient for most users. The
information in this chapter applies to you if:

Your provider is using 1483 encapsulation. In that case,

•

you might be instructed to set up your X5v to use a static IP
address.
You have a LAN and want to change your NAT settings.

•

You need to set up a DMZ (demilitarized zone) to play an

•

Internet game.

3.1 How To Use the Advanced

Options

The X5v’s advanced configuration settings are accessible from the
Advanced Setup page. Click its icon at the top of the X5v’s web
page. (If you have exited from the X5v and have forgotten how to
establish communication with it, refer to page 11.)

40 ADSL

X5v

User’s Guide

3.2 How To Set Up Your X5v To

Use a Static IP Address

Most DSL service providers use DHCP, also known as dynamic IP
addressing, rather than static IP addresses. If your provider is using
1483 Bridged or Routed IP encapsulation, however, you have the
option of using a static IP address. Typically, you must request (and
pay extra) for a static IP address. To set up your X5v to use a static
IP address, go to the WAN Settings page, and fill out these fields.

Encapsulation

VPI

VCI

DHCP client enable
Static IP Address

Subnet Mask

Default Gateway

Chapter 3: Advanced Setup Options 41

Enter the encapsulation mode supplied by your
provider. Remember, it must begin with either

1483 Bridged IP

you cannot use a static IP address.
Supplied by your service provider. You can refer

to the tables beginning on page 65 if you have
misplaced or forgotten your VPI setting.

Supplied by your service provider. You can refer
to the tables beginning on page 65 if you have
misplaced or forgotten your VCI setting.

You must uncheck this box. It
Enter the static IP address supplied by your

service provider.
Enter the subnet mask of the static IP address

given to you by your service provider.
Enter the default gateway IP address given to

you by your service provider.

1483 Routed IP

or

must

; otherwise,

be disabled.

Once you’re done, be sure to click Save Changes and then Write
Settings to Flash and Reboot.

Then go back to the Advanced Settings page and click DNS.
Check the User Configuration box, enter the DNS Server IP
address assigned to you by your service provider, and click Add.
Do not change any other fields! Click Save Changes and then
click Write Settings to Flash and Reboot.

3.3 How To Change the X5v’s

NAT Setting

The X5v’s NAT (Network Address Translation) capability provides
a good level of protection from unauthorized access: It hides the
IP addresses of the in-house computers connected to the X5v from
other computers outside on the Internet.

In a typical computer setup using NAT, your service provider
assigns one public IP address for your network. By virtue of the
X5v’s DHCP Server feature, private IP addresses are automatically
assigned to the computers on your network. For any data that the
computers on your network send to the Internet, NAT substitutes
your private IP addresses with the public address supplied by your
service provider. That way, it appears to other computers on the
Internet that the data packets being sent out originated from your
X5v’s single WAN connection, not the computer or computers
behind the X5v.

NAPT takes NAT one step further by disguising a computer’s
source port in the actual data packet, so that outside users cannot
determine either the IP address or the port number of the
computer sending the packet.

The X5v’s default setting is dynamic NAPT—everything is
automatic. With dynamic NAPT, any computer on your network
can use the public IP address (that is, the gateway’s WAN IP
address). You shouldn’t want or need to change the X5v’s NAT
setting unless you need each computer on your LAN to have its
own public IP address. To change the NAT setting, click the NAT
button on the Advanced Setup page.

42 ADSL

X5v

User’s Guide

NAT

Session Name

User’s IP

Action

Default is dynamic NAPT. Options are NAPT, NAT,
and Disable. See descriptions above.

Not applicable to dynamic NAPT. User-definable
name to differentiate between different NAT
sessions, different PPP sessions, and different
PVCs.

IP address of the client computer you want to add
for the defined session.

Choices are Add or Delete a session.

In addition to its built-in NAT security protection, the X5v
includes advanced firewall protection; please see page 51.

Chapter 3: Advanced Setup Options 43

3.4 How To Set Up a DMZ

If you are playing a game or using an application that requires a
specific port or ports to be open, go to page 19 for instructions
on setting up a Virtual Server. A virtual server can have a
maximum of 20 ports open.

If you need more than 20 ports open, or you don’t know which
ports to open (some games or applications like NetMeeting use
“dynamic” ports, meaning that the ports used by the game are
constantly changing, so it is not possible to set specific ports), you
have to set up what is called a DMZ (Demilitarized Zone).

To set up a DMZ, you need to make all four of the settings in the
chart below. You make these settings on the computer where you
set up the DMZ, no matter whether the computer is a Windows,
Macintosh, or Linux computer.

Important! If your computer already has firewall software
installed: If you have third-party firewall software installed on

your computer, such as the Windows XP firewall, you may need
to deactivate it before opening ports by setting up a virtual server
or a DMZ. If you don’t, your computer may block the ports you
are trying to open.

IP address 10.0.0.16 (see

Step 1 below)
Subnet mask 255.255.255.0
Default gateway or router

(X5v’s LAN IP address)

Preferred DNS server

or Name server

Choose an IP address.

1111

10.0.0.2

10.0.0.2

Click on the Zoom X5v icon on your desktop (or type 10.0.0.2 in
your Web browser just the way you would normally type a web
address) to get to the X5v’s Main Page. Click the Advanced
Setup icon, then click LAN Settings. There you will see the
starting and ending range of the X5v’s dynamic (DHCP) LAN IP

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addresses. You need to choose an IP Address that is outside this
range. Normally you should pick the next higher number. For
example, if the range shown is 10.0.0.4 to 10.0.0.15, your Host IP
Address should be the next IP address after 10.0.0.15, which would
be 10.0.0.16. Unless you have changed the X5v’s IP address
settings, which is very unlikely, just use the number 10.0.0.16. Write
down the number you choose for reference if you are not using

10.0.0.16. The rest of the instructions will assume that you are
using 10.0.0.16.

DMZ IP Address: _______________________________

Windows users continue below.
Mac users jump to Step 4 (page 47).
Linux users jump to Step 5 (page 49).

Windows Users: Open the TCP/IP Properties dialog

2222

box.

For Windows XP: From the desktop click the Start button, point

to Control Panel and then Network Connections. Then right-
click (NOT left-click) Local Area Connection, select Properties,
highlight your NIC card’s TCP/IP entry (it should start with
TCP/IP and have the characters 10/100, NIC, or Ether in it –
and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.

For Windows 2000: From the desktop click the Start button,
point to Settings and then Network and Dial-up Connections.
Then right-click (NOT left-click) Local Area Connection, select
Properties, highlight your NIC card’s TCP/IP entry (it should
start with TCP/IP and have the characters 10/100, NIC, or Ether
in it – and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog
box.

For Windows 98 and Me: From the desktop click the Start
button, then point to Settings and then Co nt rol Panel. Double­click the Network icon to display the Network configuration
screen. Highlight your NIC card’s TCP/IP entry (it should start
with TCP/IP and have the characters 10/100, NIC, or Ether in it

Chapter 3: Advanced Setup Options 45

– and not have the words AOL, Dial-up, or Adapter). Click
Properties to display the Windows TCP/IP Properties dialog

box.

Windows Users: Enter the IP Settings.

3333

For Windows 2000 and XP:
Click the Use the following IP address and Use the following

DNS server addresses buttons so that a black dot appears. Then
enter the settings for IP address, Subnet mask, Default
gateway, and Preferred DNS serve r as shown below.

Most users can copy the information exactly as it is shown above
and in the chart below. However, if you chose an IP address in
Step 1 other than 10.0.0.16, enter the number that you chose
instead of 10.0.0.16. When done, click OK and

continue with

Step 6.

IP address 10.0.0.16
Subnet mask 255.255.255.0
Default gateway (X5v’s LAN IP address) 10.0.0.2
Preferred DNS server 10.0.0.2

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For Windows 98 and Me:
Click Specify an IP Address and enter the settings for IP

Address and Subnet Mask shown below, unless you chose an
IP address in Step 1 other than 10.0.0.16, in which case you

should enter the number that you chose instead of 10.0.0.16.

IP address 10.0.0.16
Subnet mask 255.255.255.0

Now click the DNS Configuration tab at the top of the menu.
Then click Enable DNS. Enter any name (i.e., your name, the
words “My Computer”, a favorite word, or any other letters or
numbers) in the box labeled Host:. A Host: name is required.

Fill in the DNS Server Search Order box with the number

10.0.0.2, click Add, and then click the Gateway tab near the top of
the page. When the Gateway screen opens, fill in the New

OK,

gateway: box with the number 10.0.0.2, click Add, and

and

continue with Step 6.

Macintosh Users: Open the TCP/IP Pane or

4444

Window and enter the IP settings.

For Mac OS X:

From the Dock, choose System Preferences and then Network
to display the Network pane. (For OS X 3, you also have to click
the Configure button.)

Chapter 3: Advanced Setup Options 47

Under the TCP/IP tab, highlight Manually in the Configure: list
box and enter the settings for IP Address, Subnet Mask, Router,
and DNS Servers shown below, unless you chose an IP address
in Step 1 other than 10.0.0.16, in which case you should enter the
number that you chose instead of 10.0.0.16. When done, click Save
or Apply Now, and

IP Address 10.0.0.16
Subnet Mask 255.255.255.0
Router

(X5v’s LAN IP address)

DNS Servers 10.0.0.2

continue with Step 6.

10.0.0.2

For Mac OS 7.6.1 – 9.2.2:

From the Apple menu, choose Control Panels and then TCP/IP
to display the TCP/IP Window. Under the TCP/IP tab, highlight

Manually in the Configure: list box and enter the settings for IP
Address, Subnet mask, Router address, and Name server
addr. shown below, unless you chose an IP address in Step 1

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other than 10.0.0.16, in which case you should enter the number
that you chose instead of 10.0.0.16. When done, close the Window
and you will be prompted to click Save. Then

continue with

Step 6.

IP address 10.0.0.16
Subnet mask 255.255.255.0
Router address

(X5v’s LAN IP address)

Name server addr. 10.0.0.2

Red Hat Linux Users:

5555

Edit /etc/sysconfig/network-scripts/ifcfg-eth0 so that it

aaaa

contains the following lines:

DEVICE=eth0
ONBOOT=yes
BOOTPROTO=static
BROADCAST=10.0.0.255
NETMASK=255.255.255.0
IPADDR=10.0.0.16
GATEWAY=10.0.0.2
NETWORK=10.0.0.0

10.0.0.2

Then edit or create /etc/resolv.conf so that it contains

bbbb

the following line:

NAMESERVER=10.0.0.2

Note: If you are using another version of Linux and you are unsure
how to enter this information, consult the help file or
documentation that came with your operating system.

Continue with Step 6.

cccc

Chapter 3: Advanced Setup Options 49

All Users: Go back to the X5v’s Advanced Setup page

6666

and click the DMZ button.

If you already closed the Zoom DSL VoIP Gateway Web­Console, click on the Zoom X5v icon on your desktop (or type

10.0.0.2 in your Web browser) and click the Advanced Setup icon.

Configure the DMZ.

7777

Select Enable from the DMZ list, and enter 10.0.0.16 in the DMZ
Host IP box. Click Save Changes and then click Write Settings
to Flash and Reboot. You’re done!

IMPORTANT:

Outside users will need to know the X5v’s WAN IP address. To
find this address, click the System Status icon at the top of the
X5v’s web page and scroll down to the WAN Status section.

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4

Using the X5v’s Advanced

Firewall

In addition to the security provided by NAT, the X5v includes
an advanced firewall. This chapter describes the firewall and
the types of protection it offers. If you are like most users, you
probably will not need to modify your firewall settings. If,
however, you are an administrator or an expert user who wants
to customize the firewall to protect a network against specific
threats, you should refer to this chapter.

You can think of the firewall as playing a role like that of a guard at
the gate of an ancient walled city. The guard has a great scroll,
which lists allowed and proscribed traffic. In one possible set of
rules, visitors may enter only if they show an invitation from a
citizen of the city. Children may not leave the city. The guard may
allow entry of carts of flour, but only for delivery to the bakery.
Any messenger who doesn’t know the password to the city is
thrown in the moat, and can’t pass through the gate.

You may set the policies of your firewall, which is like writing the
rules on the great scroll in the example. The firewall will then
follow the rules, acting like the guard. Instead of controlling entry
and exit of goods and people, you control entry and exit of
particular types of IP packets. In general, you will want to do this
to prevent unwanted packets from entering your network (this is
the purpose of the wall in the first place).

By default, the firewall will allow only those packets to enter that
you are likely to need; for example, in response to a request for a
web page, or as part of a VoIP call you make. You may want to
accept other, specific packets, perhaps to facilitate Internet gaming,
or because you want people outside your network to access a server

Chapter 4: Using the X5v’s Advanced Firewall 51

you have set up. You may want to deny some users from accessing
the Internet at all.

To access the X5v’s firewall settings, from the Advanced Setup
page, click the Firewall button. (If you have exited from the X5v
and have forgotten how to establish communication with it, refer
to page 11.)

The main Firewall page displays.
Note: If you ever want to disable the advanced firewall, there is an

option to do so at the bottom of the page.

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4.1 Main Firewall Features

The X5v’s (DoS) Denial of Service firewall features are grouped
together in the top section, under Advanced Options. These DoS
features mean that the X5v provides protection from a potentially
devastating attack on your computer. Such attacks can overwhelm
and shut down a computer or a server. The X5v’s DoS features are
grouped together as follows:

• Protection Policy

• Hacker Log

• Service Filtering.

Protection Policy

Click the Protection Policy link to display the basic and advanced
protections. Protection policies provide a defense from the most
common methods of tampering with the security of a network. All
the defense mechanisms listed below are enabled by default.

Chapter 4: Using the X5v’s Advanced Firewall 53

IP Spoof
checking

Ping of Death
checking

Land Attack
checking

Reassembly
checking

SYN
(synchronize)
Flooding
checking

ICMP
Redirection
checking

Source
Routing
checking

Winnuke
checking

Inspects so-called “trusted” IP addresses to ensure
legitimacy.

Prevents oversized ping packet fragments (totaling
more than 65,536 bytes) from getting through—
which cause the computer to hang or crash.

Guards against attackers who mimic source and
destination ports and IP addresses, causing infinite
loops and system crashes.

Ensures correct reassembly of datagrams—
prevents attackers from sending a continuous
stream of identical, invalid datagram fragments that
can cause system state problems.

Prevents attackers from flooding the system with
incomplete synchronizat ion connection requests,
which can exhaust server resources and cause
operating system crashes.

Keeps route information hidden, ensuring that ICMP
messages cannot be compromised, or forged, and
redirected to the attacker’s destination of choice.

Prevents attackers from illegally obtaining network
data by stipulating that data packets must follow
strict source routing.

Only applicable to Windows 95, NT, and 3.11
systems. Prevents OOB (out of band) data from
reaching an IP address, which can cause lost
connections and system crashes.

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Hacker Log

Whenever the firewall prevents a packet from being delivered
because of a perceived security threat, the Hacker Log feature
keeps track. You have the option of specifying which types of
messages are logged in and displayed. Note: These options are
directly related to the Protection Policy page described above.

Alert Log

Log Database Properties
Log Frequency

General Log

Chapter 4: Using the X5v’s Advanced Firewall 55

Click to add any of these types of
attacks—SYN Flooding, Ping of Death, IP
Spoofing, Win Nuke—to the log entries in
the system log of policy violations. (To
view the log, go to the
page and click

You have the option of selecting how often
a particular type of hacker event can occur
before the X5v generates a system log
entry. The default is every 100 records or
events. Available range is 1-65535
records/events.

Click to add General Attacks, Deny
Policies, or Allow Policies to the log
entries in the system log of policy
violations. (To view the log, go to the

Advanced Setup
Log

.) General Attacks are those most
likely to occur—Land Attack, Reassembly
Attack, ICMP Redirection, and Source
Routing. Deny Policy and Allow Policy are
tied to inbound and outbound firewall
policies (see page 57).

Advanced Setup

System Log.

page and click

)

System

Once you’ve made your selections, click Save Changes and Write
Settings to Flash and Reboot.

Service Filtering

The Service Filtering feature lets you give certain users permission
to access the X5v from outside the network—that is, over the
Internet. If you enable one of the services listed on this page, the
X5v’s firewall will open up the appropriate port to allow the service
to work.

PING from External Network

FTP from External Network*

DNS from External Network

IKE from External Network

RIP from External Network

DHCP from External Network

Disabled by default. Enable it
to allow an external user to
ping your X5v. This can be
useful if you need to
troubleshoot your unit.

Disabled by default. Enable it
to allow an external user to ftp
into your X5v. Typically, you
would do this if you wanted
someone to check the X5v’s
configuration.

Disabled by default. Enable it
to allow your X5v to accept
DNS requests from an external
source.

Disabled by default. Enable it
to allow a VPN (virtual private
network) connection to your
network.

Disabled by default. Enable it
to allow your X5v to receive
RIP (Routing Information
Protocol) requests from an
external source. The Technical
Reference Manual contains
details about RIP; go to

www.zoom.com

Disabled by default. Enable it
to allow your X5v to receive
DHCP requests from an
external source.

*Important: To complete the step of allowing remote users to
FTP into the X5v, you must go to the X5v’s Advanced Setup

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page, click the Misc. Config. button, and do the following: Enable
FTP Server in the dropdown list and uncheck the box “Disable
WAN side FTP access.” FTP must be enabled in both places for
this feature to work.

Once you’ve made your selections, click Save Changes and Write
Settings to Flash and Reboot.

4.2 Creating Inbound/Outbound Policies

The X5v offers ways to tailor, or restrict, incoming and outgoing
Internet traffic to increase security. Your X5v comes with three
inbound/outbound policies preconfigured for VoIP: 1) SIP Port
5060; 2) RTP Media Base 5000; 3) TFTP Port 60.

To create additional policies, from the main Firewall page, click
the Inbound Policy or Outbo und Pol icy link, depending on
what you want to do.

Tip:

When setting up policies, it may help to think of inbound
and outbound policies as mirror images of each other. In
each case, the source and destination IP addresses, subnet
masks, and ports are reversed. That is, for an inbound policy,
the source address appears on the WAN side, and the
destination appears on the LAN side; for an outbound
policy, the source is on the LAN side and the destination is
on the WAN side.

Inbound Polic ies

Inbound firewall policies allow you to filter the traffic that arrives
over the Internet—from the WAN side to the X5v LAN side—
based on rules that you set up.

Chapter 4: Using the X5v’s Advanced Firewall 57

Src IP

Dest IP

Src Port

Dest Port

Transport Protocol

Filtering Action
Time Window

Filtering

DB

Source IP address to which this rule should
apply.*

Destination IP address to which this rule
should apply.*

Source Port number to which this rule should
apply.*

Destination Port number to which this rule
should apply.*

Protocol to be used. Choices are All, TCP,
UDP, ICMP, AH, ESP, GRE.

Choices are Allow or Deny.
Default is none. If you set up Time Groups

(see page 63), they appear in this list as
options.

Short for Database. Default is none. If you set
up IP Groups or Service Groups (see page 61
and 62), they appear in this list as options.

*For each of these fields, choices are any IP address, a single IP address, an IP range,
or a mask range.

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Once you have entered all applicable information, click Add
Inbound Policy. From the subsequent page that displays, you can

move or edit this policy using the Up, Dn (short for Down), Edit,
and Delete buttons.

inbound policies in a top-down order according to their location in
the policy table. Once you have completed the creation of your
rules, use the Up and Dn buttons to put them in order in the table
from top to bottom. You can always add an All policy at the
bottom of the list, so that if there are any packets that don’t match
any of the above policies in the list, they will be denied (if you set
up Deny All), or permitted (if you set up Allow All).

Important:

The firewall applies all

Outbound Policies

Outbound firewall policies allow you to filter the traffic that users
inside the firewall—on the X5v’s LAN side—are allowed to send
out over the Internet—to the WAN side.

Chapter 4: Using the X5v’s Advanced Firewall 59

Src IP

Dest IP

Src Port

Dest Port

Transport Protocol

Filtering Action
Time Window

Filtering

DB

*For each of these fields, choices are any IP address, a single IP address, an IP range,
or a mask range.

Source IP address to which this rule should
apply.*

Destination IP address to which this rule
should apply.*

Source Port number to which this rule should
apply.*

Destination Port number to which this rule
should apply.*

Protocol to be used. Choices are All, TCP,
UDP, ICMP, AH, ESP, GRE.

Choices are Allow or Deny.
Default is none. If you set up Time Groups

(see page 63), they would appear in this list as
options.

Short for Database. Default is none. If you set
up IP Groups or Service Groups (see page 61
and 62), they would appear in this list as
options.

Once you have entered all applicable information, click Add
Outbound Policy. From the subsequent page that displays, you
can move or edit this policy using the Up, Dn (short for Down),

Edit, and Delete buttons.

Important:

The firewall applies
outbound policies in a top-down order according to their location
in the policy table page. Once you have created all your rules, or
policies, use the Up and Dn buttons to put them in order in the
table from top to bottom. You can always add an All policy at the
bottom of the list, so that if there are any packets that don’t match
any of the above policies in the list, they will be denied (if you set
up Deny All), or permitted (if you set up Allow All).

4.3 Setting Up Firewall Databases

The X5v includes options to set up databases of user information,
so you can create different combinations of user groups. Drawing
from these groups, or databases, you can then create and apply

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certain inbound and outbound policies and restrict Internet traffic.
For example, if you don’t want your children accessing the Internet
during the day, you can set up a time group that blocks access from
8am to 5pm. For instructions on how to create inbound and
outbound policies, refer to the section above.

•

IP Group

•

Service Group

•

Time Group.

IP Group

The IP Group page lets you specify IP addresses and subnet masks
and assign a group name to them. That way, you can create a set of
inbound and outbound firewall policies pertaining to multiple
individuals simultaneously. For example, if you have a small office
and you don’t want certain computers (or users) to have Internet
access, you can set up an IP group that includes those computers
and then set up an outbound policy that blocks Internet access for
that IP group.

IP/Mask

IP Entry Name

Chapter 4: Using the X5v’s Advanced Firewall 61

There are three ways to use this database. Choices

Single IP, IP Range

are
selection depends on whether you want to specify
one IP address for an entire group, a range of IP
addresses for a group, or a range of subnet masks
for a group.

Name of your choosing. Purpose is to identify the IP
group you want to set up. Maximum field length=19
characters.

Subnet Mask

, or

. Your

IP addr.1

IP addr.2

IP address that you want to assign to a group.
If you selected
If you selected the

want to designate a range of addresses, enter the
beginning of the range here and enter the ending
range in the IP

If you selected the
desired IP address here and enter the subnet mask

IP addr.2

in the
subnet will be included in the group you set up.

If you are using the
applicable.

If you are using the
of the IP address range here. Note: IP
contain the beginning of the range.

If you are using the
subnet mask here. The subnet mask divides IP
addresses into groups. In the
must enter an IP address of the group that you want
in the database. All IP addresses within the same
group as the address in the
affected.

For example, if you enter the IP address 192.168.0.1

ip addr.1

in the

255.255.255.0 in the
include the addresses 192.168.0.1 to 192.1 68.0.255
(for a total of 255 addresses). If you enter the IP
address 192.168.0.1 in the
subnet mask 255.255.255.240 in the
the group will include the addresses 192.168.0.1 to

192.168.0.15 (a total of 15 addresses).

Single IP

addr.2

field. All addresses falling within that

field and the subnet mask

, enter that IP address here.

IP Range

Subnet Mask

Single IP

IP Range

Subnet Mask

ip addr.2

option because you

field.

option, enter the

option, this field is not

option, enter the end

option, enter the

IP addr.1

IP addr.1

field, the group will

ip addr.1

addr.1

field will be

field, and the

ip addr.2

has to

field, you

field,

Once you have filled in these fields, click Add/Modify this entry.
A new page displays, showing the new entry at the top, with two
buttons Modify and Delete. You can change or delete this entry at
any time. From this page, you can also add new entries.

Service Gro u p

The Service Group page lets you specify a port and assign a group
name to it. This is useful if you want to identify a group by a
particular port. You can then use that service group when creating
an inbound or outbound policy.

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Service Entry Name

TCP/UDP

Port #

Name of your choosing. Purpose is to identify
the group that you want to assign to a
particular port. Maximum field length=19
characters.

Specify which protocol this group should use,
TCP (Transmission Control Protocol) or UDP
(User Datagram Protocol).

Port number of your choosing that should be
associated with this group.

Once you have filled in these fields, click Add/Modify this entry.
A new page displays, showing the new entry at the top, with two
buttons Modify and Delete. You can change or delete this entry at
any time. From this page, you can also add new entries.

Time Group

The Time Group, or Time Window, page lets you specify a
particular time period and assign a group name to it. For example,
if you don’t want your children accessing the Internet during the
day, you can set up a time group that blocks Internet access from
8am to 5pm. Time windows are useful when configuring inbound
and outbound firewall policies for a particular group of individuals.

Chapter 4: Using the X5v’s Advanced Firewall 63

Time Window Name

Time Period

Name of your choosing. Purpose is to identify
the group that you want to associate with a
given time period. Maximum length=19
characters.

Starting and ending time window—day, hour,
minute, and AM or PM.

Once you have filled in these fields, click Add/Modify this entry.
A new page displays, showing the new entry at the top, with two
buttons Modify and Delete. You can change or delete this entry at
any time. From this page, you can also add new entries.

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Appendix A

DSL Internet Settings Tables

These tables are for customers whose service providers do not
supply them with the DSL settings to connect to the Internet. We
post updated tables on our web site. If your country isn't listed,
please consult www.zoom. c om

If your DSL service provider is not shown below, first use the settings
for Service Provider Not Shown at the bottom of the table. If those
settings don’t work, use the settings for the company that provides local
telephone service in your area. (Refer to page 14 for more detailed
installation instructions on entering the settings.)

Table A: USA

Service Provider VPI VCI Encapsulation

AllTel (1) 0 35 PPPoE LLC
AllTel (2) 0 35 1483 Bridged IP LLC
August.net (1) 0 35 1483 Bridged IP LLC
August.net (2) 8 35 1483 Bridged IP LLC
BellSouth 8 35 PPPoE LLC
CenturyTel (1) 8 35 PPP oE LLC
CenturyTel (2) 8 35 1483 Bri dged IP LLC
Covad 0 35 PPPoE LLC
Earthlink (1) 0 35 PPPoE LLC
Earthlink (2) 8 35 PPPoE LLC
GWI 0 35 1483 Bridged IP LLC
Qwest (1) 0 32 PPPoA LLC
Qwest (2) 0 32 PPPoA VC-MUX
SBC (1) 0 35 PPPoE LLC
SBC (2) 0 35 1483 Bridged IP LLC
SBC (3) 8 35 1483 Bridged IP LLC
Sprint (1) 0 35 PPPoA LLC
Sprint (2) 8 35 PPPoE LLC
Verizon (1) 0 35 PPPoE LLC
Verizon (2) 0 35 1483 Bridged IP LLC

Service Provider Not
Shown

(If the settings for
the company that provides local phone service in your area.)

www.zoom.com

www.zoom.comwww.zoom.com

Note to USA customers

Note to USA customers

Note to USA customersNote to USA customers

0 35 PPPoE LLC

Service Provider Not Shown

do not work, try the settings for

Appendix A: DSL Internet Settings Tables 65

Table B: Other Countries

Service Provider

Belgium-ADSL Office 8 35 1483 Routed IP LLC
Belgium-Turboline 8 35 PPPoA LLC
Denmark-Cybercity, Tiscali 0 35 PPPoA VC-MUX
France (1) 8 35 PPPoE LLC
France (2) 8 67 PPPoA LLC
France (3) 8 35 PPPoA VC-MUX
Germany 1 32 PPPoE LLC
Iceland-Islandssimi 0 35 PPPoA VC-MUX
Iceland-Siminn 8 48 PPPoA VC-MUX
Italy 8 35 PPPoA VC-MUX
Netherlands-MX Stream 8 48 PPPoA VC-MUX
Portugal 0 35 PPPoE LLC
Saudi Arabia (1) 0 33 PPPoE LLC
Saudi Arabia (2) 0 35 PPPoE LLC
Saudi Arabia (3) 0 33 1483 Bridged IP LLC
Saudi Arabia (4) 0 33 1483 Routed IP LLC
Saudi Arabia (5) 0 35 1483 Bridged IP LLC
Saudi Arabia (6) 0 35 1483 Routed IP LLC
Spain-Albura, Tiscali 1 32 PPPoA VC-MUX
Spain-Colt Telecom, Ola

Internet
Spain-EresMas, Retevision 8 35 PPPoA VC-MUX

Spain-Telefonica (1) 8 32 PPPoE LLC
Spain-Telefonica (2), Terra 8 32 1483 Rout ed IP LLC
Spain-Wanadoo (1) 8 35 PPPoA VC-MUX
Spain-Wanadoo (2) 8 32 PPPoE LLC
Spain-Wanadoo (3) 8 32 1483 Routed IP LLC
Sweden-Telenordia 8 35 PPPoE
Sweden-Telia 8 35 1483 Bridged IP LLC

Switzerland 8 35 PPPoE LLC
Turkey(1) 8 35 PPPoE LLC
Turkey(2) 8 35 PPPoA VC-MUX
UK (1) 0 38 PPPoA VC-MUX
UK (2) 0 38 PPPoE LLC
Venezuela-CANTV 0 33 1483 Routed IP LLC
Vietnam 0 35 PPPoE LLC

VPI VCI Encapsulation

035PPPoA VC-MUX

66 ADSL

X5v

User’s Guide

Appendix B

VoIP Phone Installation

Options

Your X5v gateway makes it easy to make both VoIP calls over
the Internet and regular phone calls using your standard phone
service. You can plug a single telephone into the X5v’s PHONE
jack. You may prefer to connect more than one phone to the
X5v so that you can make VoIP calls from other rooms. You
have a choice of several ways to accomplish this without
running wires.

Plug Multiple Phones Directly into the X5v

Plug Multiple Phones Directly into the X5v

•

Plug Multiple Phones Directly into the X5vPlug Multiple Phones Directly into the X5v
Use Cordless Phones to Link to the X5v

Use Cordless Phones to Link to the X5v

•

Use Cordless Phones to Link to the X5vUse Cordless Phones to Link to the X5v
Install the X5v Where Your Phone Line Enters Your Home

Install the X5v Where Your Phone Line Enters Your Home

•

Install the X5v Where Your Phone Line Enters Your HomeInstall the X5v Where Your Phone Line Enters Your Home
(USA Only)

(USA Only)

(USA Only)(USA Only)
The first two ways are very easy and virtually foolproof. The
third requires more effort.

Plug Multiple Phones Directly into
the X5v

PHONE

PHONEPHONE

If you want more than one phone near the X5v—in a small office,
for example—you can use standard telephone adapters to connect
multiple phones. These adapters are called T-adapters or 2-jack
modular adapters; many people use them to plug in their answering
machines. You can plug in as many phones as you’d like. (If you
plug multiple phones directly into the X5v, just be sure that when
you add up all their Ringer Equivalence Numbers (RENs), the total
is 5 or lower. Virtually all phones show the REN somewhere. Most
phones have a REN that’s 1 or lower.)

Use Cordless Phones to Link to the
X5v

If you have a cordless phone that has more than one handset,
simply plug the base station into the X5v—you can then make
VoIP and regular calls using all the handsets.
Note: If you have a wireless network that operates over the typical

Appendix B: VoIP Phone Installation Options 67

2.4GHz frequency and you want to use cordless phones, it is best if
you use 900MHz or 5GHz phones; that way, you will minimize any
chance of interference.

Install the X5v Where Your Phone Line Enters Your Home (USA Only)

In many homes, there is a telephone jack where the phone line
enters the house. This box is called the “demarcation point.” It
marks the point where the phone company’s wiring ends and your
wiring begins. This is an excellent place to install your X5v and
connect it so that it provides VoIP capability to all the phones in
your home.

There is a catch. To use the ADSL line, you need to connect your
X5v gateway to the demarcation point’s jack and to either a wired
or wireless network. If you have a wired network, you simply run a
network cable to the gateway as you would in a typical installation
scenario. If you don’t have a wired network, plugging the gateway
into an 802.11 wireless access point is a fast, inexpensive, and
convenient way to deliver your ADSL connection to one or more
computers without running wires.

To connect your phones, disconnect the modular plug at the
demarcation point and plug it into the X5v’s jack marked
PHONE. (If the demarcation point doesn’t have a modular plug,
you will need to unwrap the wire that is providing the connection.
You may have to call a technician if you do not have a modular
plug.) Then connect one end of the phone cord that came with the
X5v into its ADSL jack and the other end into the jack on the
demarcation point. With the computer’s power off, check that your
phones work normally.

Important:

If you install the X5v where your phone line enters your
home, be sure to connect an answering machine between
the X5v and the demarcation point. If you don’t, and
someone calls you over the regular phone network while
you are on a VoIP call, the call will not go through. No
phone will ring at your end. If you attach an answering
machine to the X5v, regular phone callers can leave a
message if you are on a VoIP call.

68 ADSL

X5v

User’s Guide

Appendix C

Mac and Linux Users: Setting

TCP/IP Network Settings

If you are using the Linux operating system, or if you are using
a Macintosh computer, you must ensure that your computer’s
network, or TCP/IP, settings are configured correctly.
Otherwise, you will not be able to connect to the Internet.
Windows automatically configures your network settings, so
you don’t have to perform this task.
Linux users: Turn to page 70.
Macintosh users: Continue below.

Macintosh TCP/IP Settings

Depending on your Mac OS, the directions to configure your
Macintosh’s network settings will differ. For OS X, follow the
instructions below. Otherwise go to page 70.

For Mac OS X

From the Dock, choose System Preferences and then

1111

Network to display the Network pane. (For OS X 3, you also
have to click the Configure button.)

From the Location: list box, make sure Automatic is

2222

selected.
Under the Show drop-down tab, choose Built-in Ethernet.

3333

Under the TCP/IP tab, make sure that Using DHCP is

4444

highlighted in the Configure: list box. Do not enter anything
into the DHCP Client ID field.

Click Apply Now (or Save if prompted) and close the

5555

Network pane.
For Mac OS X, you’re done with your network settings. Now

6666

return to Configuring ADSL on page 11.

Appendix C: Macintosh and Linux Users: Setting TCP/IP Network Settings 69

For Mac OS 7.6.1 - 9.2.2

1111

From the Apple menu, choose Control Panels and then
TCP/IP to display the TCP/IP Window.

2222

Under Connect via:, select Ethernet built-in.
Under Configure:, select Using DHCP Server.
Do not enter anything in the DHCP Client ID field.

3333

Close the TCP/IP Window. You will be asked if you want to
save the changes. Click Save.

4444

Now return to Configuring ADSL on page 11.

Linux TCP/IP Settings

The instructions for setting up boot-time DHCP vary dramatically
by distribution, so you may want to refer to your particular
version’s documentation.

Note:

If you have more than one network card installed, you will
need to pick distinct Ethernet identifiers for each (eth0,
eth1, eth2, etc.). If you select an identifier other than eth0
for your ADSL modem, use that identifier throughout.

For RedHat

Edit or create /etc/sysconfig/network-scripts/ifcfg-eth0 so
that it contains the following three lines:

DEVICE=eth0
ONBOOT=yes
BOOTPROTO=dhcp

For SuSE

Edit the file /etc/rc.config; search for the variables
NETCONFIG, NETDEV _0, and IFCONFIG_0.

Set them as follows (see the instructions in rc.config):

NETCONFIG="_0"
NETDEV_0="eth0"
IFCONFIG_0="dhcpclient"

70 ADSL

X5v

User’s Guide

Reboot with this command: /sbin/shutdown -r now.

For Debian

Add this line to the file /etc/network/interfaces: iface eth0 inet
dhcp. Reboot with this command: /sbin/shutdown -r now.

Now return to Configuring ADSL on page 11.

Appendix C: Macintosh and Linux Users: Setting TCP/IP Network Settings 71

Appendix D

Troubleshooting

Our Technical Support staff is ready to help you with any
questions you may have. However, if you are having trouble,
you may find an easy solution below. Otherwise, refer to the
Frequently Asked Questions (FAQs) on the CD (click Support
or visit our web site for the latest tips: www. zoom.com

www.zoom.com

www.zoom.comwww.zoom.com

Connection Troubleshooting Tips

I installed the software and connected the X5v gateway to my
phone line, but I cannot connect to the Internet.

If the X5v’s LINK light continually blinks and does not stay solidly
lit, make sure that:

•

The RJ-11 phone cord is firmly plugged into the wall jack and

the ADSL port on the back of the X5v (not the PHONE

port).

•

The RJ-11 phone cord is connected to a DSL-enabled phone

jack. You cannot use a standard telephone jack for DSL service

unless your service provider has activated it for DSL.

Support),

SupportSupport

•

Your RJ-11 phone cord may be defective. Replace the phone

cord with a known good one.

•

Your Ethernet or USB are okay. Check that the correct X5v

front panel light is lit (LAN or USB). This will confirm that

the connection is good.

•

You have installed phone filters on all the phones and fax

machines using the same DSL line as the X5v. These devices

can produce noise and interfere with your DSL connection.

•

You may have inadvertently changed your X5v’s DSL

configuration values. If you think this may be the case, using a

paper clip, press the RESET button on the X5v’s back panel.

While holding in this button, count to five, and then release the

button. The front panel LINK light will turn off and then

72 ADSL

X5v

User’s Guide

blink slowly, about once per second. You are now guaranteed

that all system settings are restored to the unit’s factory

defaults. (Note: If you had changed your VPI, VCI, or

encapsulation settings since purchasing the X5v, you need to

re-enter this information; refer to page 11 if you need help).

•

The X5v’s ADSL Handshake Protocol setting may need to be

changed. The X5v uses a MultiMode setting to automatically

connect to most types of DSL service providers’ equipment.

You may want to try forcing the different protocols to try to

connect. In the Advanced Setup page, click ADSL

Configuration to view the Handshake Protocol. One at a

time, try each of the other settings, clicking Save Changes

and Reboot.
If the X5v’s LINK light is solidly lit but you can’t connect to the

Internet, make sure that:

•

Your computer’s TCP/IP properties are correct.

Windows users:

Open the Windows TCP/IP Properties dialog box (double-

click the My Computer icon on your desktop and select Help

if you don’t know how to locate the TCP/IP Properties box).

If you are using DHCP (dynamic IP addressing): Make sure

that “Obtain an IP address automatically” and “Obtain a

DNS server address automatically” are selected. All other

fields should be blank.

If you are using a static IP address: Make sure that both the

Default Gateway IP address and the DNS server IP address

match the LAN IP address of the X5v. (See page 21 for an

illustration of the Windows XP and 2000 TCP/IP Properties

dialog box.)

Macintosh users: TCP/IP instructions are on page 69.

Linux users: TCP/IP instructions are on page 70.

•

You have entered the proper VPI, VCI, and Encapsulation

Mode settings for your DSL service provider. Refer to the

tables beginning on page 65.

•

You have typed your DSL Username and Password correctly.

Appendix D: Troubleshooting 73

•

Your service provider’s DSL connection is functioning

properly by placing a call to customer support.

I type http://10.0.0.2 into my Web browser’s address bar, but
the X5v’s Network Password box won’t open so I can’t
communicate with the X5v.

•

If you are using a Macintosh or Linux computer, your Internet

settings may need adjustment; turn to page 69 for instructions.

•

If you are using Mac OS X 10.3 and above, renew your IP

address: Go to System Preferences | Network. Click the

Configure button and then the Renew DHCP Lease button.

•

If you are using a Windows computer, perform a

Release/Renew operation.

For Windows 2000/XP: From the desktop, click Start |(All)

Programs | Accessories | Command Prompt. Then type

ipconfig /all and press Enter. In the subsequent dialog box,

make sure the NIC adapter is highlighted in the dropdown list,

click Renew and then click Release. Then type 10.0.0.2 into

your browser’s address bar, and the Network Password box

should display.

For Windows 95/98/Me: From the desktop, click Start |

Run, type winipcfg, and click OK. In the subsequent dialog

box, make sure the NIC adapter is highlighted in the

dropdown list, click Renew and then click Release. Then type

10.0.02 into your browser’s address bar, and the Network

Password box should display.

VoIP and Phone Troubleshooting Tips

When I pick up the phone, I don’t hear a dial tone.

The dial tone you hear when you first pick up your phone comes
from the local phone company. Check that:

•

You have installed any phone adapters required for your

country.

74 ADSL

X5v

User’s Guide

•

Your DSL line is firmly plugged into the telephone wall jack.
If you have another phone jack for the same phone line, plug your

phone into that jack, and make sure you hear a dial tone. If you
don’t, contact your local phone service provider. If you do, then
check that:

•

Your phone company has provisioned your DSL line to

support phone calls made over the PSTN. If you do not know

the answer, you will have to contact the company’s customer

support department.

If your phone service provider does not or cannot support a

PSTN connection, you will need to go to the X5v’s VoIP page

and select VoIP only mode. Then pick up the phone, and you

should get a dial tone.

When I pick up the phone and press #, I don’t get a VoIP dial
tone.

Your X5v may be in VoIP only mode. If so, you shouldn’t press #
to begin a call.

Your Internet Protocol connectivity may not be working. Try
browsing the Internet. If you can’t, refer to the Connection
Troubleshooting Tips above.

Check that your VoIP service is properly configured.

•

If your service supports automatic configuration downloads,

go to the X5v’s VoIP page to see if the X5v has received a

configuration download. If not, press the Download

Configuration Now button, or reboot the X5v.

•

If your service doesn’t support automatic configuration

downloads, double-check all the settings for your account and

service provider on the VoIP page.
If none of the above helps, contact your VoIP service provider

When I try to make a VoIP call to another VoIP phone, the
call doesn’t go through.

Appendix D: Troubleshooting 75

The person or persons you are calling may not be available. Try
again later. Or, if there is a chance you may have the wrong
number, go to the provider’s web site and check the directory.

Check if the person you are trying to call uses the same VoIP
service as you. If not:

•

You will have to precede your call by dialing a code for that

person’s VoIP service. Ask the person you are attempting to

call for the code, or check the service provider’s web site for a

list.

•

In some cases, there may not be a way to make direct VoIP

calls from your service to people subscribing to another VoIP

service. Check the web site, or email your provider.

When I try to make a VoIP call to a standard PSTN number,
the call doesn’t go through.

Make sure that:

•

You have signed up for PSTN service with your VoIP service

provider. Contact your provider’s customer support

department if necessary.

•

You are dialing according to the guidelines your service

provider gave you. Your provider’s web site should provide

instructions and examples. For instance, you may need to dial

local calls as though they were long distance. Or, you may need

to dial a call within your country as though you were calling

from outside the country—beginning with an international

prefix such as 00, followed by the country code, city code or

area code, and local number.

•

You aren’t taking too long between digits when you dial a

number. If you take a very long time, the X5v may register that

you have completed dialing before you are through. If this is a

possibility, hang up and try again.

76 ADSL

X5v

User’s Guide

When some people call me, my Caller ID display doesn’t
work.

Some phones that display caller ID are very sensitive to ring type.
If you are using the VoIP version of the ring and tone sounds but
find that the Caller ID display on your phone is unreliable, try
switching back to the standard ring and tone configuration. See
page 34 for instructions.

The Caller ID setting may not be set to the right value for your
phone. You have one of two choices, Bell 212 or V.23. Go to the
X5v’s Advanced Voice page and click the Advanced VoIP Setup
button to check your setting.

Your service provider may not pass through caller information for
all calls, in particular, DID calls to your VoIP connection that
come from the PSTN. Check with your provider’s customer
support.

My phone’s ring sounds strange.

If you don’t like the ring, you can change it. Go to the X5v’s VoIP
page and click Select Tone & Ring by Country/Region (see
page 34 for instructions on changing your ring). Note: Some
country selections include two choices, one of which is a special
VoIP ring. This ring sounds a little different from the standard ring
for that country or region.

When I start to dial, I sometimes forget whether I’m dialing
over the PSTN or over the Internet (VoIP).

The X5v has a distinctive, lower-pitched dial tone when it is in
VoIP mode, compared to the standard phone dial tone for your
country. If you do not notice the X5v’s change in dial tone after
you press # to begin a VoIP call, we recommend that you change
your VoIP dial tone to make it more easily recognizable. See page
34 for help changing your ring tones.

Appendix D: Troubleshooting 77

Sometimes it’s hard to understand people on VoIP calls.

If you are making or receiving VoIP calls during a period when
there is very heavy Internet traffic, you may notice an effect on
voice quality. For example, you may encounter a delay in hearing
the other person talk, or there may be brief intervals where it’s
difficult to understand what the other person is saying. Sometimes
this is unavoidable. Your service or some other connecting link
between you and the person you are calling may become
congested. If someone is using the ADSL line to download or
upload large files—music or video files, for example—while you
are on the phone, it may affect voice quality. You may want to
avoid this situation.

78 ADSL

X5v

User’s Guide

Appendix E

Regulatory Information

U.S. FCC Part 68 Statement

This equipment complies with Part 68 of the FCC ru les and the requirements adopted by the
ACTA. The unit bears a label on the back which contains among other information a
product identifier in the format US: AAAEQ## T XX XX. If requested, this number must be
provided to the telephone company.

This equipment uses the following standard jack types for network connection: RJ11C.
This equipment contains an FCC compliant modular jack. It is designed to be connected to

the telephone network or premises wiring using compatible modular plugs and cabling
which comply with the requirements of FCC Part 68 rules.

The Ringer Equivalence Number, or REN, is used to determine the number of devices
which may be connected to the telephone line. An excessive REN may cause the equipment
to not ring in response to an incoming call. In most areas, the sum of the RENs of all
equipment on a line should not exceed five (5.0).

In the unlikely event that this equipment causes harm to the telephone network, the
telephone company can temporarily disconnect your service. The telephone company will try
to warn you in advance of any such disconnection, but if advance notice isn't practical, it
may disconnect the service first and notify you as soon as possible afterwards. In the event
such a disconnection is deemed necessary, you will be advised of your right to file a
complaint with the FC C .

From time to time, the telephone company may make changes in its facilities, equipment, or
operations which could affect the operation of this equipment. If this occurs, the telephone
company is required to provide you with advance notice so you can make the modifications
necessary to obtain uninterrupted service.

There are no user serviceable components within this equipment. See Warranty flyer for
repair or warranty information.

It shall be unlawful for any person within the United States to use a computer or other
electronic device to send any message via a telephone facsimile unless such message clearly
contains, in a margin at the top or bottom of each transmitted page or on the first page of
the transmission, the date and time it is sent and an identification of the business, other
entity, or individual sending the message and the telephone number of the sending machine
or of such business, other entity, or individual. The telephone number provided may not be
a 900 number or any other number for which charges exceed local or long distance
transmission charges. Telephone facsimile machines manufactured on and after December
20, 1992, must clearly mark such identifying information on each transmitted message.
Facsimile modem boards manufactured on and after December 13, 1995, must comply with
the requirements of this section.

This equipment cannot be used on public coin phone service provided by the telephone
company. Connection to Party Line Service is subject to state tariffs. Contact your state
public utility commission, public service commission, or corporation commission for more
information.

U.S. FCC Part 15 Emissions Statement

This equipment has been tested and found to com p ly with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates, uses and can radiate radio frequency and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.

Appendix E: Regulatory Information 79

However, there is no guarantee that interf erence will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the

•

receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

•

Industry Canada Emissions Statement

This Class B digital apparatus meets all requirements o f th e C anadian Interference-Causing Equipment
Regulations. Cet appa reil n umérique de la classe B respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.

Industry Canada CS03 Statement

Notice: The Industry Cana da la b el iden tif ies certified equipment. This certifi ca tio n m ea ns that the
equipment meets telecommunications network protective, operational and safety requirements as
prescribed in the approp ria te T erm in a l Eq uip m en t T ech n ica l Requirements document(s). T h e
Department does not gua ra n t ee t h e equip m en t w ill o perate to the user's satisfa ction.

Before installing the eq uipment, users should en sure that it is permissible to be connected to the facilities
of the local telecommunication s co m p a ny. The equipment must also be insta lled using an acceptable
method of concern. The custom er sh o uld be a w a re th a t co m p lia n ce w ith th e abo ve co n ditio ns may not
prevent degradation of service in so m e situations.

Repairs to certified equipmen t sh o uld be co o rdin a ted b y a rep resen ta tive designated by the supplier. Any
repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the
telecommunications com p a n y ca use to request the user to disconnect the equip m en t.

Users should ensure for their own protection tha t t h e elect rica l g round connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are conn ected together. This precaution
may be particularly important in rural areas. Caution: Users should not attempt to make such connections
themselves, but should contact th e a p p ro p ria te electri c inspection authority, or electricia n , a s a ppropriate.

Notice: The Ringer Equivalen ce Number (REN) assigned to each term in a l devi ce p ro vides an indication
of the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of an y co m b in a tion of devices subject only to the requiremen t th a t th e sum o f
the Ringer Equivalence N um b ers o f a ll th e devices does not exceed 5.

European Declaration of Conformity

The manufacturer declares under sole responsibility that this equipment is compliant to Directive
1999/5/EC (R&TTE Directive) via th e following. This product is CE Mar ked.

Directive Standard Test Report

73/23/EEC-Low
Voltage

89/336/EEC-EMC EN 300 386 v1.3.1

EN 60950 : 2000
IEC 60950 : 3

EN 55022 : 1998

e

éd. 1999

electrical safety

EMC-emissions

Electrosta ti c Di sc harge Statem ent

The unit may require resett in g a f ter a severe electrostatic discharge event.

Note: If you do not use the supplied phone cord, use an equivalent of minimum AWG 26 line cord.

2724-C 27317 ©2004