Zoom X5V User Manual

Quick Start

X5v ADSL VoIP Gateway

This Quick Start covers instructions for Windows PC users.
Macintosh and Linux users should refer to the User’s Guide on
the CD, which also has additional information for Windows
users. The CD also contains a Glossary of technical terms and
Customer Support information.

Important! Before You Begin

Before installing your X5v, you must have DSL service
enabled on your telephone line. To do this, you need to sign
up with a DSL service provider.

What’s in the Package

Software CD-ROM

Power Cube

Phone Cord

Ethernet Cable

USB Cable

The CD contains the installation software, documentation,
warranty, and Customer Support information.

If anything is missing or damaged, contact Zoom Customer
Support or your provider.

In addition, you may have

• Phone-jack adapter to adapt the RJ-11 phone cord to a

different phone jack (certain units only)

• DSL line filter(s) (certain units only).

What You Will Need

•

A Windows PC equipped with a Network Interface Card
(NIC) or a USB port.

Note: If you are using a Macintosh or a Linux computer,

please see the User’s Guide for instructions.

•

An ADSL-enabled telephone jack to plug the X5v unit into.

•

A telephone to plug into the X5v if you plan to use VoIP.

Installing the X5v involves five steps: Installing the Software,

Installing the Hardware, Configuring Internet Explorer,
Configuring ADSL, and Setting Up VoIP Service.

Step 1: Installing the Software

If your computer has an available Ethernet jack, we
recommend that you use that instead of the USB jack to
simplify installation.

If you need to use the X5v’s USB jack, you must remove any
previously installed USB modem drivers on your computer

before installing this software. On the desktop, click the Start
button, point to Settings, and select Control Panel. In Control

Panel, double-click Add/Remove Programs, on the
Install/Uninstall tab, select your old USB modem from the list,
and click Remove. Now continue below.

You MUST install the software BEFORE installing the
hardware.

2 X5v Quick Start

1111 Your computer must be on. Insert the supplied CD into the

CD-ROM drive. The CD starts automatically and the Main
Menu opens. (If the CD does not start automatically, on the
desktop, click the Start button, click Run, and then type
D:\setup.exe, where D is the letter of your CD-ROM drive.)

2222 Select your language and click the Installation Wizard

button. The software installation proceeds automatically.

3333 When the process is complete, you will be prompted to click

Finish and then shut down your computer so you can
connect the hardware. After shutting down, be sure to remove
the CD from your PC.

Step 2: Installing the Hardware

Important! Unplug or turn off the power to your PC

before

software

Note: If you are replacing an older DSL modem with an
X5v, you need to remove the old hardware now.

proceeding. Remember, you must install the X5v

before

installing the hardware (Step 1).

1111 Connect the hardware from the X5v’s back panel.

LAN 1 2 3 4

ADSL USB

Plug your phone into the PHONE jack.

aaaa

Tip:

If you have a cordless phone with one or more handsets,
plug the base station into the X5v’s PHONE jack.
Note: If RJ-11 phone jacks are not used in your country, you
will need a phone adapter. Plug the adapter into the X5v’s
PHONE jack and plug your phone into the other end.

bbbb

Plug one end of the X5v’s phone cord into the X5v’s ADSL
jack and the other end into the wall telephone jack (the jack on
the wall where you would normally plug in a standard phone).
This jack must be a jack that has been connected to ADSL
service.

RESET PWRPHONE

3

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If possible, connect the X5v using your computer’s
Ethernet port: Plug one end of the included Ethernet cable

into one of the X5v’s LAN jacks (1, 2, 3, or 4) and plug the
other end into the computer’s Ethernet port.

If your computer doesn’t have an available Ethernet port,
you can use your computer’s USB port: Plug one end of the

USB cable into the X5v’s USB jack and the other end into the
computer’s USB port.

2222 Plug the included power cube into a power outlet and then

into the X5v’s power (PWR) jack.

IMPORTANT

Use only the power cube shipped with the X5v. Other power cubes
may damage your hardware.

The front panel LINK light should blink during this step. When
this physical connection step is complete, the LINK light should
change from blinking to solid. If it doesn’t, refer to the

Connection Troubleshooting Tips on page 12.

:

3333 Turn the computer on.

If you are using the USB option, a Found New Hardware box
should display, showing the progress of the installation. Follow the
prompts.
Windows XP users: You may see Hardware Installation
disclaimer boxes regarding Windows logo testing. You can safely
disregard these messages and click Continue Anyway.
Windows 2000 users: You may see a Digital Signature Not

Found dialog box. You can safely disregard this message and click
Yes.

Windows 98/Me users: Restart your computer if you are prompted
to do so.

4444 Phone filters are not absolutely required, but we HIGHLY

RECOMMEND that you install a filter on EVERY phone
that is sharing the DSL phone line. (Do not plug a filter

between the phone wall jack and the X5v.) Phone filters block
the DSL frequencies so that someone making a normal phone

4 X5v Quick Start

call won’t hear noise on the line. They also keep phone
conversations from interfering with DSL performance.

The X5v phone jack has a filter built-in, so there is no need for a
filter on that phone.

You may have received DSL phone filters with your X5v. If you
did not, or need more filters, they are available at most retail stores
that carry consumer electronics.

For each additional phone, plug the phone’s cord into the filter’s
PHONE end and plug the filter’s LINE end into the wall.

Step 3: Configuring Internet Explorer

The software that you use to make an Internet connection must be
set for a network connection, not a dial-up connection. The
instructions below are for Internet Explorer, the most popular
Web browser. If you are using Netscape Navigator or another
browser, set it up now to use a network connection (this might be
called a “Local Area Network” or “broadband” connection).

If you use Internet Explorer, you need Version 5 or later. Most
people have the right version. If you don’t, we suggest you get a
free upgrade. If you want to check your version number, open
Internet Explorer, select Help, then About Internet Explorer.
Your version number is right under the Microsoft Internet
Explorer logo. You can ignore all the numbers after the period
following the first digit.

On the desktop, right-click (not left-click) the Internet

1111

Explorer icon, and select Properties.

If you cannot access Internet Explorer:

Windows XP users: From the desktop, click the Start button, then
click Control Panel. In Control Panel, click Network and
Internet Options and then click the Internet Options icon.

Windows 98/Me/2000 users: From the desktop, click the Start
button, point to Settings, and then click Control Panel. In
Control Panel, click the Internet Options icon.

5

2222 In the Internet Properties dialog box, click the Connections

tab.

3333 On the Connections tab, click Setup.

Windows XP users: In the Welcome to the New Connection

4444

Wizard dialog box, click Next.

If you see a Location Information dialog box, click Cancel to
return to the Welcome dialog box, and click Next again.

In the Network Connection Type dialog box, click Connect to
the Internet.

In the Getting Ready dialog box, click “Set up my connection
manually,” and then click Next.

In the Internet Connection dialog box, click “Connect using a
broadband connection that is always on,” and click Next.

5555 Windows 98/Me/2000 users: In the Internet Connection

Wizard dialog box, select “I want to set up my Internet
connection manually, or I want to connect through a local
area network (LAN)”, and click Next.

In the Setting up your Internet connection dialog box, change
the selection to “I connect through a local area network
(LAN)” and click Next.

In the Local area network Internet configuration dialog box,
uncheck “Automatic discovery of proxy server”. Click Next.

A dialog box asks if you want to set up an email account. Click No
and then Next.

6666 When the configuration process is done, you will see a

Completing the Internet Connection Wizard dialog box.

Windows 98/Me/2000 users: Be sure to uncheck the box that says

“To connect to the Internet immediately, select this box….”

7777 Click Finish.

6 X5v Quick Start

8888 Windows XP users: Close Control Panel.

Windows 98/Me/2000 users: If Internet Explorer should
open, close it before going to the next step of the installation.

Step 4: Configuring ADSL

You should have a Zoom icon on your desktop

1111

that looks like this. You must double-click this
icon to open up the Zoom Configuration
Manager (If you do not have an icon, open
your Web browser, type http://10.0.0.2 and
press Enter to display the Network
Password box.)

2222 Log in by typing the following information in lower-case

letters. (You will need this user name and password each time
you want to open up the Zoom Configuration Manager.)

User Name:

Password:

admin

zoomvoip

3333 The Basic Setup page displays.

7

You need to fill in at least three of these boxes: VPI, VCI, and
Encapsulation. Your service provider may have given you these

settings. If you have them, it will make installation a little faster and
easier, but don’t worry if you don’t have them. We’ll tell you how
to figure them out.

If Your DSL Service Provider Gave You VPI, VCI, and Encapsulation Settings

1111 If you have this information (VPI, VCI, and Encapsulation),

enter it now in the appropriate boxes. The screen may
change slightly, depending on the Encapsulation you select.
If you are using PPP, your service provider should also have
given you a username (usually your email address or the
characters preceding the @ sign in your email address) and a
password. These are NOT the username and password that
you used to get into the Basic Setup menu.) If you cannot
remember or cannot find your username and password, call
your service provider and tell them you have misplaced your
username and password. Then enter them as well.

2222 Click Save Changes.

8 X5v Quick Start

3333 If the Encapsulation setting that you entered starts with

either PPPoE or PPPoA: Click Write Settings to Flash and
Reboot and Confirm. Once the process is complete, the

X5v’s LINK light should remain on steady (this should take
about 15 seconds). If it doesn’t, go to the Troubleshooting

Tips on page 12.

If the Encapsulation setting that you entered starts with
either 1483 Bridged or 1483 Routed: You must check now to
make sure that your IP Addressing is correctly set. See Setting
IP Addressing on page 11.

4444 Go to your Web browser (i.e., Internet Explorer or Netscape

Navigator) and try to connect to a familiar Web address.

5555 If you connect successfully, your installation is complete

and you’re ready to browse the web! Continue with Step 5:
Setting Up VoIP Service on page 13.

If you do not connect successfully, refer to the
Troubleshooting Tips on page 12.

If You Do Not Have VPI, VCI, and Encapsulation Settings from Your DSL Service Provider

If you do not have the settings from your service provider, the
tables beginning on page 30 show the settings for the most
commonly encountered service providers in the USA and many
other countries. If there is more than one setting for your service
provider, the most common is labeled (1), the next (2), and so on.

1111 Go to the Tables on page 30 and find your service provider

on the list. If you are in the USA and your service provider is
not on the list, follow the instructions using the settings for
Service Provider Not Shown at the bottom of the table.

2222 Now enter the corresponding VPI, VCI, and

Encapsulation settings in the appropriate boxes in the Basic
Setup menu. The screen may change slightly, depending on

9

the Encapsulation you select. If you are using PPP, your
service provider should have given you a username (usually
your email address or the characters preceding the @ sign in
your email address) and a password. These are NOT the
username and password that you used to get into the Basic
Setup menu.) If you cannot remember or cannot find your
username and password, call your service provider and tell
them you have misplaced your username and password. Then
enter them as well.

Click Save Changes.

3333

4444 If the Encapsulation setting that you entered starts with

either PPPoE or PPPoA: Click Write Settings to Flash and
Reboot and Confirm. Once the process is complete, the

X5v’s LINK light should remain on steady (this should take
about 15 seconds). If it doesn’t, go to the Troubleshooting

Tips on page 12.

If the Encapsulation setting that you entered starts with
either 1483 Bridged or 1483 Routed: You must check now to

make sure that your IP Addressing is correctly set. Go to
Setting IP Addressing below.

5555 Go to your Web Browser (i.e., Internet Explorer or Netscape

Navigator) and try to connect to a familiar Web address.

6666 If you connect successfully, your installation is complete

and you’re ready to browse the web! Continue with Step 5:
Setting Up VoIP Service on page 13.

If you do not connect successfully, continue with the next step
below.

7777 Go back to the tables on page 30 and enter the next most

frequently used settings—those labeled (2) if you just
entered (1), or (3) if you just entered (2). Click Save Changes,
Write Settings to Flash and Reboot, and Confirm. Once the
process is complete, the X5v’s LINK light should remain on
steady (this should take about 15 seconds). Remember, if you
are entering either 1483 Bridged or 1483 Routed for your

10 X5v Quick Start

Encapsulation setting, you must check now to make sure that
your IP Addressing is correctly set if you haven’t already done
so. See Setting IP Addressing below. If there are no more
settings shown for your service provider, and you cannot
connect, refer to the Troubleshooting Tips on page 12.

Now jump back to Step 5.

8888

Setting IP Addressing

If the Encapsulation setting that you entered on the Basic Setup
menu started with either 1483 Bridged or 1483 Routed, the X5v
can be set for DHCP (also known as a dynamic IP address) or for a
static IP address. Most DSL service providers use DHCP. There is
typically an extra charge for a static IP address, and you normally
have to make a special request to get one.

1111 To set the X5v for DHCP, on the Basic Setup menu, check

the DHCP client enable box. Leave the Host Name field
blank.

To set the X5v for Static IP Addressing, go to the X5v’s
Advanced Settings page and click WAN Settings. Enter the
static IP address, subnet mask, and default gateway
assigned to you by your service provider, and click Save
Changes. Then go back to the Advanced Settings page and
click DNS. Check the User Configuration box, enter the
DNS Server IP address assigned to you by your service
provider, and click Add. Do not change any other fields!

2222 Click Save Changes, then Write Settings to Flash and

Reboot, and then Confirm.

3333 Resume where you left off (either Step 4 on page 9 or Step

5 on page 10).

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