Zoom X5-5654A User Manual

ADSL X5

U S E R ’ S G U I D E

NOTICE

This document contains proprietary information protected by copyright, and this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware, software, and documentation without obligation to notify any person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents
OVERVIEW................................................................................	4
CHAPTER 1: INSTALLATION INSTRUCTIONS............................	5
INSTALLING THE X5...........................................................................	8
REMOVING THE X5 SOFTWARE .....................................................	27
UNIVERSAL PLUG AND PLAY..........................................................	28
IF YOU NEED HELP..........................................................................	28
CHAPTER 2: STATUS MONITORING .......................................	29
WHY MONITOR STATUS?.................................................................	29
MONITORING SYSTEM STATUS.......................................................	30
MONITORING ADSL STATUS .........................................................	31
CHAPTER 3: ADVANCED SETUP OPTIONS..............................	32
HOW TO USE THE ADVANCED OPTIONS ....................................	33
CHANGING YOUR WAN SETTINGS ..............................................	38
CHANGING YOUR FIREWALL SETTINGS ......................................	39
CHANGING USER NAMES AND PASSWORDS................................	40
BACKING UP YOUR CONFIGURATION .........................................	41
RESETTING DEFAULT SETTINGS ...................................................	43
USING IP FILTERS.............................................................................	44
APPENDIX A: ADSL INTERNET SETTINGS TABLES ..............	45
APPENDIX B: FRONT AND BACK PANELS ..............................	48
APPENDIX C: TCP/IP NETWORK SETTINGS.........................	50
APPENDIX D: TROUBLESHOOTING .......................................	57
APPENDIX E: CONFIGURING YOUR BROWSER ......................	62
APPENDIX F: REGULATORY INFORMATION ..........................	66

Overview

The X5 integrates an ADSL modem, a router, and a four-port switch in one device. It includes an advanced firewall, which allows you to control Internet access from your local network, and which protects your local network from unwanted Internet traffic.

With four LAN ports (labeled 1, 2, 3, 4), the X5 supports the direct connection of up to four computers with Ethernet ports. Those with a network device (such as a wireless access point) can plug it into one of the LAN ports to support up to 253 Internet connections. (There is also a USB port for Windows computers that do not have an Ethernet port, or for Windows users that want to connect five computers directly to the modem.)

The X5 modem is also enabled for Universal Plug and Play (UPnP™). This means that if you plug other devices with UPnP capabilities into your computer or network (for example, a gaming application, router, or stand-alone firewall) they should automatically detect the X5 and make the needed configurations for them to work together.

This User’s Guide contains installation instructions for Macintosh, Linux, and Windows computers, and information about the X5’s advanced setup options. While most users will not need to use the advanced setup options, there are cases in which these advanced settings are necessary (for example, if you have a static IP address).

Overview

Installation Instructions

This chapter covers the basic instructions needed to install your X5 and connect to the Internet. These instructions can be used by those with a Macintosh, Linux, or Windows operating system. If you already installed and connnected your X5 (using the separate Quick Start booklet provided for Windows users), you can skip this chapter and begin with Chapter 2.

Package Contents

Your package contains the items shown below:

Zoom X5	USB Cable
ADSL Modem	USB Cable
Phone Cord	Power Cube
Ethernet Cable	Software
Ethernet Cable	CD-ROM

The CD contains the installation software, documentation, warranty, and Customer Support information.

Chapter 1: Installation Instructions

If anything is missing or damaged, please contact Zoom Customer Support or whoever sold you the modem.

In addition, the package may include:

•Phone-jack adapter to adapt the phone cord to a particular phone jack (certain countries only)

•ADSL line filter(s) (certain models only)

Before You Begin

Before you begin installing the X5 modem using this guide, you must have the following available to you:

•ADSL service enabled on your telephone line. To do this, you need to sign up with an ADSL service provider. Once this service is enabled, you should have an ADSL-enabled telephone wall jack to plug the X5 modem into. (Your service provider may refer to “ADSL service” as “DSL service.”)

•One or more computers that you want to connect to the Internet. The X5 supports the connection of up to four Macintosh, Linux, or Windows computers with Ethernet ports.

Note for Windows users:

Your computers must use one of the following operating systems: Windows 98/Me/2000/XP. We recommend that you connect all of your Windows computers using Ethernet ports. If any of your computers do not have an Ethernet port, you can purchase a Network Interface Card (NIC) to add one. Alternately, you can connect one of your computers using its USB port. (This also enables Windows users to connect five computers, instead of four, directly to the X5.)

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•[Optional] Network device: You can connect a network device (such as a wireless access point, router, hub, or switch) to the X5 modem. If you plan to connect a network device, be aware that you must first connect at least one of your computers directly to the X5. This will be the computer from which you will configure the modem. (For Windows users, this will also be the computer on which you will install the software.)

Note:

Because network devices can be set up in many ways, this user’s guide provides general instructions about connecting a network device to the X5. For information about setting up your network device, see that device’s documentation.

•Additional Ethernet cables. These are only required if you plan to connect more than one computer/network device with an Ethernet port to the X5. (The X5 comes with one Ethernet cable and one USB cable.)

Chapter 1: Installation Instructions

Installing the X5

Installing the X5 involves four steps: Installing the Software,

Installing the Hardware, Establishing Communication, and Connecting Additional Computers to the Internet.

Step 1: Installing the Software

Important!

This section is for Windows computers only. If you are using a Macintosh or Linux computer (or you are a Macintosh or Linux user who is connecting the X5 directly to a network device), skip this section and begin with the next one, Installing the Hardware on page 10.

Regardless of how many Windows computers you plan to connect to the X5, you only have to install the software on one of them.

The Windows computer on which you install the software will also be the first computer that you physically connect to the X5. It will also be the computer from which you configure the modem. (The hardware connection and the modem configuration process are explained later in this user’s guide.)

Determining which computer to install the software on depends on how the computers will be connected to the X5:

•If all of your Windows computers will be connected using their Ethernet ports: You can install the software on any one of these computers.

•If one of the Windows computers will be connected using its USB port and the rest using their Ethernet ports: You must install the software on the computer with the USB port. Because the back panel of the X5 modem has one USB port and four LAN (Ethernet) ports, only one computer can be connected using a USB port. Note, however, that we recommend you connect your computers using Ethernet ports, if possible.

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•If you will be connecting a network device (such as a wireless access point, router, hub, or switch): You must install the software on a Windows computer that will be directly connected to the X5. This means that if you have a network device, you should choose a computer to connect to the modem (the actual physical connection will be made later in this user’s guide) and install the software on it. For most users, this will probably be the computer that is closest to the ADSL-enabled phone jack. If you were already planning to connect multiple computers directly to the X5 (in addition to a network device), review the previous two bullets to determine which computer to install the software on.

Windows computer users MUST install the software BEFORE installing the hardware.

Important!

If you need to use the X5’s USB option, you must remove any existing USB modem drivers on your Windows computer before installing this software. On the desktop, click the Start button, and then—depending on your operating system—either click Control Panel, or click Settings and then Control Panel. In the Control Panel, double-click Add/Remove Programs. On the Add/Remove Program Properties dialog box, select the USB modem you are removing on the Install/Uninstall tab, click Remove, and then click OK.

1 Turn on your computer (if it is not on already).

2 Insert the supplied CD into the CD-ROM drive of your computer. The CD should start automatically and the Language Selection screen should appear. (If the CD does not start automatically, on the desktop, click the Start button, click Run, and then type D:\setup.exe, where D is the letter of your CD-ROM drive.)

3 Select your language. The Main Menu screen opens.

Chapter 1: Installation Instructions

4 Click Installation Wizard.

5 Click ADSL X5 Modem to start the software installation, then click Next when prompted.

6 When the installation is complete, click Finish, then click

Exit.

7 Close any applications that may be open, then remove the CD from the CD-ROM drive.

8 Shut down the computer.

Congratulations! You have installed the software. Now, continue with the next section, Installing the Hardware.

Step 2: Installing the Hardware

Windows users only: Be sure that you have already installed the software BEFORE beginning this section. Software installation is not required for Macintosh and Linux computers.

1 Shut down your computer (if it is not shut down already).

!For Windows users, this is the computer on which you just installed the software.

!For Macintosh or Linux users, this can be any one of the computers that you plan to plug directly into the X5. If you plan to use a network device (such as a wireless access point, router, hub, or switch) you must connect at least one of your computers directly to the modem.

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Connect the modem to the computer’s Ethernet jack. If you are using a Windows computer, you have the option of connecting your computer’s USB port. However, Windows users should only be connecting to a USB port if your computer does not have an Ethernet port or if you plan to plug five computers directly to the X5 modem.

!If you are using an Ethernet port: Plug one end of the Ethernet cable into one of the X5 modem’s LAN ports (1, 2, 3, or 4) and plug the other end into your computer’s Ethernet port.

Important!

Do not connect additional computers or a network device (such as a wireless access point, router, hub, or switch) to the other LAN ports at this time. These instructions will let you know when to connect them.

!If you are using a USB port (Windows computers only): Plug one end of the USB cable into the modem’s USB port and the other end into your Windows computer’s USB port.

The connection is made to the back panel of the modem.

Plug the included X5 power cube into a power strip or wall outlet, and then into the modem’s power (PWR) jack.

Important!

Only use the power cube shipped with the X5. Other power cubes may damage your hardware.

The PWR light on the front panel of the modem should become steady on, and the ADSL light should blink once. If the PWR light does not turn on, make sure there is power at the wall outlet or power strip where you plugged in the power cube.

Chapter 1: Installation Instructions

4 Turn the computer on. Windows users who connected their computer to the USB port may see a Found New Hardware box indicating the progression of the installation. Typically no user action is necessary. If you are using Windows XP, you may be required to click Next.

Depending on your operating system, you may also see a

Hardware Installation box or a Digital Signature Not Found box. You can safely ignore these messages and click Yes or Continue Anyway. If prompted, click Finish and/or Yes to restart your computer to finish setting up your new hardware.

5 Plug one end of the supplied phone cord into the modem’s ADSL jack and the other into the ADSL wall jack. The ADSL light should blink and then become steady on. If it does not, refer to Appendix D: Troubleshooting on page 57.

6 We HIGHLY RECOMMEND that you install a filter on EVERY phone and fax machine that is sharing the ADSL phone line. (Do not plug a filter between the wall jack and the X5.) Phone filters block the ADSL frequencies so that someone making a normal phone call will not hear modem noise on the line. They also keep phone conversations from interfering with ADSL performance.

You may have received ADSL phone filters with your X5. If you did not, or if you need more filters, they are available at most retail stores that carry consumer electronics.

For each filter, plug the phone or fax machine’s cord into the filter’s PHONE end and plug the filter’s LINE end into the wall jack.

Congratulations! You have installed the hardware. Now, continue with the next section, Establishing Communication.

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Step 3: Establishing

Communication

Important!

Macintosh and Linux users must make sure that the computer’s TCP/IP settings are configured properly BEFORE starting this section. See Macintosh TCP/IP Settings on page 51 or Linux TCP/IP Settings on page 53 for instructions.

You must set up the X5 so that it can communicate with your Internet service provider. To do this, you must use the Zoom Configuration Manager.

1 Log in to the Zoom Configuration Manager from the computer you connected to the X5 modem:

aOpen your Web browser and, in its address bar, type http://10.0.0.2 if you are using the Ethernet jack or http://10.0.0.3 if you are using the USB port (Windows only), then press the Enter key on your keyboard.

Tip!

If you are using a Windows computer, a Zoom icon should have been placed on your desktop automatically. Instead of typing one of the addresses above in your Web browser, you can double-click the Zoom icon.

bWhen prompted, type the following user name and password in the appropriate boxes, then click OK. You must enter them using lowercase letters.

User Name: admin Password: zoomadsl

If you are not prompted for a user name and password, do the following in this order: Recheck all connections; restart the modem and computer; and reset the modem by inserting a paper clip into the Reset pinhole in the center of the modem’s back panel and holding it for five seconds.

The user name and password you enter here do not serve the same purpose as any name and password that your Internet service provider may have given you.

Chapter 1: Installation Instructions

2 The Zoom Configuration Manager opens and displays its Basic Setup page.

Use this Web page to configure the modem so it can connect with your Internet service provider. You can configure the X5 manually or you can have the modem automatically configure itself.

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Depending on your situation, do the following:

!Select MANUALLY if one or both of the following are true:

"You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.

"You have a static IP address that you plan use with the X5. (Only those whose Internet service provider instructs them to use a static IP address and advanced users with special configuration needs will require static IP addressing.)

To continue configuring the modem manually, skip the rest of the steps in this section and follow the instructions on page 19 (if you are NOT using a static IP address) or on page 22 (if you have a static IP address).

!Select AUTOMATICALLY if neither of the special circumstances mentioned above fits your situation. When this option is selected, the screen changes to show automatic configuration options. Do the following:

a Select the Enable option button, then click Save Changes.

b The page changes to the Autodetect page and a Start button appears. Click the Start button to begin the automatic configuration. A message appears to let you know that the current configuration, if any, will be lost when the X5 configures itself. Click OK to dismiss this message.

c Wait while the X5 modem searches for the correct VPI, VCI, and Encapsulation settings and connects with your Internet service provider. This may take a few minutes because the modem must try various combinations until it finds the settings that match your service provider’s.

Chapter 1: Installation Instructions

3 Once the modem detects your settings, your VPI, VCI, and Encapsulation settings will appear in the table on the Autodetect page. Click the Encapsulation setting to continue with the process.

When your Encapsulation setting appears, click it to continue with the process. (Note that yours may be something other than PPPoE.)

Note:

If your Encapsulation setting is not found (that is, if “No Encapsulation Protocol Detected” remains on the screen), select the Disable option button, click Save Changes, then click the Basic Setup icon at the top of the screen and try to manually configure the modem, as explained in Configuring the X5 Manually on page 19.

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4 Depending on your Encapsulation setting, the following will happen when you click it:

!If your Encapsulation setting begins with PPP: You will be prompted for your Login Name and Password. Your Internet service provider should have given you a User ID or Username (usually your email address or the characters preceding the @ sign in your email address) and a Password. Enter this information in the applicable boxes, then click Save Changes. A screen appears to let you know that the process was a success. Click Close to return to the Autodetect page and notice that the Encapsulation setting has changed from bold to regular text. (These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager.)

When the configuration is complete, your

Encapsulation setting will change from bold to regular text.

Tip:

If you do not know your Login Name and Password, contact your service provider and tell them that you misplaced the information.

!If your Encapsulation setting begins with something other than PPP: The EOA Interface—Add page will open. Click Save Changes on this page (without changing any settings on it). A screen appears to let you know that the process was a success. Click Close to return to the

Autodetect page and notice that the Encapsulation setting has changed from bold to regular text.

Chapter 1: Installation Instructions

5 On the Autodetect page, click Write Settings to Flash.

6 Verify that your Internet connection is working. Open your Web browser (e.g., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address.

If you connect successfully, you are ready to browse the Web from this computer!

Congratulations! You have established communication and your computer is now connected to the Internet. If you want to connect more computers or a network device to the X5, continue with Connecting Additional Computers to the Internet on page 24. Otherwise, you are done with this user’s guide. Enjoy your X5!

Important!

If you did not connect, see Appendix D: Troubleshooting on page 57.

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Configuring the X5 Manually

Some users may need to configure the X5’s IP settings manually, instead of having the modem automatically configure itself.

Typically, you would manually configure your modem if:

•You already have the VPI, VCI, and Encapsulation settings from your Internet service provider.

•You have a static IP address that you plan to use with the X5. If this is the case, skip this section and continue with Using Static IP Addressing on page 22.

•The auto configuration process was unable to find your settings.

Manually configuring the modem requires that you log in to the

Zoom Configuration Manager and enter information on its

Basic Setup page. (If you need help logging in, see page 13.)

1 On the Basic Setup page, ensure that the MANUAL option button is selected.

2 Do the following, depending on whether you know your VPI,

VCI, and Encapsulation settings:

!If your Internet service provider gave you the settings, continue with step 3 below.

!If you do not know the settings, refer to the ADSL Internet Settings Tables beginning on page 45. Find your service provider on the list and make note of its settings. If there is more than one listing for your service provider, the most common one is labeled (1), the next (2), and so on.

Tip:

If you are in the United States and your service provider is not on the list, use the settings for Service Provider Not Shown at the bottom of the table.

Chapter 1: Installation Instructions

3 Select Enabled from the Current Connection drop-down list. (That is, click the arrowhead at the far right of the box to view the items in the list, then select Enabled.)

4 Select your service provider’s Encapsulation setting from the Encapsulation drop-down list. Depending on your selection, do the following:

!If your Encapsulation setting begins with PPP: Enter your Username and Password in the boxes provided. Your Internet service provider should have given you a User ID or User Name (usually your email address or the characters preceding the @ sign in your email address) and a Password. (These are NOT the same User Name and Password you that you used earlier to open the Zoom Configuration Manager.)

Tip:

If you do not know your Username and Password, contact your service provider and tell them that you misplaced the information.

!If your Encapsulation setting begins with 1483 Bridged or 1483 Routed: The Username and Password boxes will automatically disappear from the page because you do not need to enter this information. Continue with step 5.

Important!

If you plan to use a static IP address, you must manually configure the X5 from the WAN Configuration page and not the Basic Setup page. For more information, see

Using Static IP Addressing on page 22. Typically, you must make arrangements with (and pay) your Internet service provider for a static IP address.

5 In the VPI and VCI boxes, enter the settings for your service provider.

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6 Click Save Changes and then Write Settings to Flash. Once the process is complete, the X5’s ADSL light should remain on steady (this should take about 15 seconds).

7 Verify that your Internet connection is working. Open your Web browser (e.g., Internet Explorer or Netscape Navigator) and try to connect to a familiar Web address.

If you connect successfully, you are ready to browse the Web from this computer!

If You Did Not Connect

If you did not connect and you are using settings provided by your service provider, repeat steps 3–7 above and make sure that you enter the information correctly (especially your Username and Password, if your Encapsulation begins with PPP). If you still cannot connect, look up your provider in the ADSL Internet Settings Tables on page 45 and try the setting(s) shown, if different.

If you did not connect and were using settings from the ADSL Internet Settings Tables, return to the tables and find the next most frequently used settings—those labeled (2) if you just entered (1), or (3) if you just entered (2), and repeat steps 3–7 above.

Chapter 1: Installation Instructions

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