Zoom X5 User Manual

ADSL Modem

U S E R ’ S M A N U A L

NOTICE

NOTICENOTICE This document contains proprietary information protected by copyright, and

this Manual and all the accompanying hardware, software, and documentation are copyrighted. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer do es not warrant that the hardwar e will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular pur po s e of the software or documentation. The manu facturer reserves the right to make changes to the hardware, software, and documentation without obligat ion to notify an y person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

1 INSTALLATION INSTRUCTIONS ................................... 4

1.1 I

MPORTANT! BEFORE YOU BEGIN ..........................................4

ACKAGE CONTENTS.......................................................... 6

1.2 P

1.3 Q

UICK START INSTRUCTIONS............................................... 6

F YOU NEED HELP...........................................................13

1.4 I

2 ADVANCED SETUP OPTIONS....................................... 14

OW TO USE THE ADVANCED OPTIONS.................................14

2.1 H

2.2 WAN S

2.3 LAN S

2.4 NAT F

2.5 V

2.6 DMZ............................................................................25

2.7 DNS ............................................................................ 28

2.8 ADSL C

ROUTE TABLE .................................................................30

2.9

2.10 M

3 SYSTEM ADMINISTRATION........................................ 34

3.1 M

3.2 M

3.3 P

3.4 R

3.5 U

4 REMOVING THE X5 MODEM........................................ 40

ETTINGS..............................................................15

ETTINGS ...............................................................20

IREWALL...............................................................21

IRTUAL SERVER (PORT FORWARDING).................................22

ONFIGURATION.....................................................29

ISCELLANEOUS ............................................................32

ONITORING SYSTEM STATUS ............................................34

ONITORING ADSL STATUS ..............................................35

ERFORMING SYSTEM ADMINISTRATION TASKS........................37

ESETTING THE UNIT TO ITS DEFAULT SETTINGS.....................38

PDATING THE UNIT’S FIRMWARE........................................39

APPENDIX A: FRONT AND BACK PANEL DATA............... 41

APPENDIX B: ONLINE GAMING AND THE X5................. 43

SING YOUR X5 WITH XBOX® LIVE ...........................................43

U U

SING YOUR X5 WITH PLAYSTATION

2.....................................44

APPENDIX C: CONFIGURING YOUR BROWSER............. 46

APPENDIX D: MACINTOSH AND LINUX USERS:

CONFIGURING TCP/IP SETTINGS................................. 50

APPENDIX E: TROUBLESHOOTING................................ 55

APPENDIX F: REGULATORY INFORMATION.................. 57

Installation Instructions

1.1 Important! Before you Begin

Before installing your X5 ADSL modem, you must have DSL service enabled on your telephone line. To do this, you need to sign up with a DSL service provider. They will arrange to have DSL enabled, and provide you with a User Name and Password (if required) and the Communications Settings necessary to log on to their network.

You will need your User Name and Password to complete the installation, so please make sure you have them at hand.

User Name _________________________

Password _________________________

The following table lists some DSL broadband communications settings. This table is intended for reference only. Typically you should not need to enter this information; it should be automatically supplied if needed as part of your service provider’s installation procedure.

ADSL Modem User’s Manual

Service Provider VPI VCI Encapsulation

Belgium—ADSL Office 8 35 Routed IP over ATM LLCSNAP (RFC

Belgium—Turboline 8 35 PPPoA LLCSNAP (RFC 2364) Denmark—Cybercity, Tiscali 0 35 PPPoA VCMUX (RFC 2364) France (1) 8 35 PPPoA LLCSNAP (RFC 2364) France (2) 8 67

Iceland—Islandssimi 0 35 PPPoA VCMUX (RFC 2364) Iceland—Siminn 8 48 PPPoA VCMUX (RFC 2364) Italy 8 35 PPPoA VCMUX (RFC 2364) Netherlands—MX Stream 8 48 PPPoA VCMUX (RFC 2364) Portugal 0 35 PPPoE LLCSNAP (RFC 2516) Saudi Arabia (1) 0 33 PPPoE LLCSNAP (RFC 2516) Saudi Arabia (2) 0 35 PPPoE LLCSNAP (RFC 2516) Saudi Arabia (3) 0 33

Saudi Arabia (4) 0 33

Saudi Arabia (5) 0 35

Saudi Arabia (6) 0 35 Routed IP over ATM LLCSNAP (RFC

Spain—Albura, Tiscali 1 32 PPPoA VCMUX (RFC 2364) Spain—Colt Telecom, Ola

Internet Spain—EresMas, Retevision 8 35 PPPoA VCMUX (RFC 2364)

Spain—Telefonica (1) 8 32 PPPoE LLCSNAP (RFC 2516) Spain—Telefonica (2),

Terra Spain—Wanadoo (1) 8 35 PPPoA VCMUX (RFC 2364)

Spain—Wanadoo (2) 8 32 PPPoE LLCSNAP (RFC 2516) Spain—Wanadoo (3) 8 32 Routed IP over ATM LLCSNAP (RFC

Sweden—Telia 8 35 Bridged IP over ATM VCMUX (RFC

Sweden—Telenordia 8 35 PPPoE (RFC 2516) Switzerland 8 35 PPPoE LLCSNAP (RFC 2516) UK (1) 0 38 PPPoA VCMUX (RFC 2364) UK (2) 0 38 PPPoE LLCSNAP (RFC 2516) USA 0 35 PPPoE LLCSNAP (RFC 2516) Venezuela—CANTV 0 33

The information in this table is subject to change. If necessary, check with your provider.

0 35 PPPoA VCMUX (RFC 2364)

8 32 Routed IP over ATM LLCSNAP (RFC

1483)

PPPoA (RFC 2364) or PPPoE (RFC

2516)

Bridged IP over ATM LLCSNAP (RFC

1483) Routed IP over ATM LLCSNAP (RFC

1483) Bridged IP over ATM LLCSNAP (RFC

1483)

Routed IP over ATM LLCSNAP (RFC

1483)

Chapter 1: Installation Instructions 5

1.2 Package Contents

In addition to these installation instructions, your package includes the following items:

• X5 ADSL unit

• Power adapter and power cord

• Straight-through Ethernet cable

• USB cable

• RJ-11 phone cord

• RJ-11-to-wall-jack adapter (certain models only)

• CD-ROM, including installation software

• Warranty and Customer Support information (on CD-ROM)

• Phone filter(s) (certain models only).

If anything is missing or damaged, please contact your supplier.

You Will Also Need

•

A Macintosh, Linux, or Windows 98/98SE/2000/Me/XP computer equipped with a Network Interface Card (NIC) or a Windows 98/98SE/2000/Me/XP computer equipped with a USB port.

•

A telephone wall jack to plug the X5 unit into. The associated phone line must be DSL enabled.

1.3 Quick Start Instructions

Your computer should be on.

Windows users:

to your computer’s Ethernet port or its USB port.

Macintosh and Linux users:

Depending on your operating system and preference, follow the appropriate instructions below.

You have the option of connecting your X5 unit

You must use the Ethernet option.

ADSL Modem User’s Manual

Windows users:

Using any combination of Ethernet and USB jacks, you can connect multiple computers to your X5 unit and share Internet access.

Macintosh and Linux users:

You can use the X5’s four Ethernet jacks to connect multiple computers and share Internet access.

To Connect via the Ethernet Option

Macintosh and Linux Users:

1111

You do not need to run the CD-ROM software. Skip to Step 2 below.

Windows 98/98SE, Me, 2000, and XP Users: Install the software before connecting the hardware.

Insert the supplied CD-ROM into your computer. The

aaaa

CD starts automatically and the (

If the CD does not start automatically, from the

Note:

desktop, go to where D is the letter of your CD-ROM drive.)

Start | Run

Main Menu

and then type

opens:

D:\setup.exe

Click the

bbbb

and then click the installation proceeds automatically.

When the process is complete, you will be prompted to

cccc

click connect the hardware.

Chapter 1: Installation Instructions 7

ADSL Modem Installation Wizard

Ethernet

. Your computer will shut down so you can

Finish

option. The software

button,

All hardware connections originate from the modem’s back

2222

panel. (For reference, we have included a table that defines these back panel ports, or jacks; see page 41.)

Plug one end of the supplied phone cord into the unit’s

aaaa

jack and the other end into the ADSL wall jack.

DSL

Plug one end of the straight-through Ethernet (10BaseT)

bbbb

cable into one of the modem’s LAN jacks (1, 2, 3, or 4) and plug the other end into your computer’s Ethernet port.

Plug one end of the included power adapter into the

cccc

unit’s

POWER

or wall receptacle. Turn the unit on by pushing the

dddd

light on the unit’s front panel turns on.

PWR

jack and the other end into a power strip

ON/OFF

switch. The

Note: You can also attach the X5 to an access point,

switch, or network hub via its LAN jack(s) and thereby connect additional computers.

If your hub has an uplink or daisy chain port, you can use

—

the supplied straight-through Ethernet cable to connect the two.

If your hub has a numbered port or if you are using an

—

access point, you need a crossover Ethernet cable (sold separately). Throughout this manual, when we refer to an X5 Ethernet connection, it should be understood that this connection may be to a computer, access point, or hub.

The unit performs a startup sequence—the front panel

3333

light blinks. (For reference, we have included a table on page 42 that defines the X5’s front panel lights.) When the light changes from blinking to solid, turn your computer back on and proceed to

(page 10).

Establishing Communication with the

ADSL Modem User’s Manual

LINK

To Connect via the USB Option

You must install the requisite USB software on your

1111

Windows computer before connecting the hardware.

Insert the supplied CD-ROM into your computer. The

aaaa

CD starts automatically and the (

If the CD does not start automatically, from the

Note:

desktop, go to where D is the letter of your CD-ROM drive.)

Click the

bbbb

and, if prompted, the installation proceeds automatically. When the process is complete, the Main Menu minimizes for future use and a Zoom Web Console icon resides on your desktop.

Start | Run

ADSL Modem Installation Wizard

USB

Main Menu

and then type

option. The software

opens:

D:\setup.exe

button

Now connect the hardware. All connections originate from

2222

the X5’s back panel. (For reference, we have included a table that defines these back panel ports, or jacks; see page 41.)

Plug one end of the included power adapter into the

aaaa

unit’s

POWER

or wall receptacle. Turn the unit on by pushing the

bbbb

light on the unit’s front panel turns on.

PWR

Plug one end of the supplied phone cord into the unit’s

cccc

jack and the other end into the ADSL wall jack.

DSL

Plug one end of the USB cable into the modem’s

dddd

jack and plug the other end into your computer’s corresponding USB port.

Chapter 1: Installation Instructions 9

jack and the other end into a power strip

ON/OFF

switch. The

USB

The unit performs a startup sequence—the front panel

3333

light blinks. (For reference, we have included a table on page 42 that explains the meaning of the X5’s front panel lights.)

LINK

Note:

indicating the progression of the installation; typically no user action is necessary. If you are using Windows XP, however, you may be required to click

Depending on your operating system, you may see a

4444

Hardware Installation Signature Not Found

these messages and click

Windows XP Users:

When the modem’s startup sequence is complete, the light will change from blinking to solid. Continue below with

Establishing Communication with the X5

You may see a

Found New Hardware

disclaimer box or a

dialog box. You can safely ignore

Yes

If prompted to do so, click

Continue Anyway

box

Digital

Establishing Communication with the X5

Depending on your computer’s operating system, you may

1111

have a Zoom Web Console icon on your desktop.

• If you do, double-click it to display the

Password

dialog box.

Network

Finish.

LINK

• If you do not have a Zoom Web Console icon on your

desktop, open your Web browser, type and press Enter to display the

Note:

that your Internet settings need adjustment. Turn to page 46 for instructions.

Note:

If your web browser doesn’t open properly, it may be

This User Name and Network Password are different

from the ones that your service provider gave you. They provide an added level of security that protects your ADSL unit’s settings.

Network Password

ADSL Modem User’s Manual

http://10.0.0.2

box.

Type the following letters, the X5’s default User Name and Password.

•

User Name=

•

Password=

Remember:

sensitive.

Tip:

If the

the following in this order:

Recheck all connections.

aaaa

Restart the modem and computer.

bbbb

Perform a “hard” reset. (See page 38.)

cccc

The

2222

Basic Setup

with your X5. This page provides details about your Internet connection and includes information that the X5 uses to automatically connect to your service provider.

admin

zoomadsl

The

User Name

Network Password

page displays. You are now communicating

and

Password

box doesn’t display, perform

letters are case-

Check that the VPI, VCI, and Encapsulation settings

aaaa

match those supplied by your service provider. (Refer to the table on page 5 if necessary or consult your provider.)

Chapter 1: Installation Instructions 11

Enter the login

bbbb

your service provider. Optional: Enter a

cccc

has given you one. Click

dddd

IMPORTANT:

Save Changes

Flash and Reboot

unit has reset itself (when the front panel’s remains on steady again), your X5 is ready to use. You can open another Web browser or use the one that is already open to access the Internet.

Every time you make changes to the Basic Setup page, you must click the

Write Settings to Flash and Reboot Confirm

process. If not, any changes will be lost when you navigate to another page.

User Name

Service Name

. Once the reboot is complete and the

Save Changes

page displays; click the button to complete the

and

Password

if your service provider

and then click

supplied by

Write Settings to

LINK

button and then the

button. A

light

ADSL Modem User’s Manual

Using Phone Filters

You should use a filter with each device—phone, fax machine, analog modem, etc.—that is sharing the DSL-enabled line, because this prevents the device from receiving noise when the DSL modem is on. For all other devices on the DSL-enabled line, plug the device’s phone cord into the filter’s filter’s

end into the wall jack. Some X5 models come with

LINE

PHONE

end, and plug the

filters, and more can be purchased from a retailer or service provider.

Now that your modem is installed and appropriate filters are attached, you’re done. Enjoy using the X5.

The remainder of this manual contains information intended for those users looking for expanded capabilities or for future reference—for example, there are chapters on

Options

and

System Administration

. Refer to the Table of

Advanced Setup

Contents for guidance.

1.4 If You Need Help

•

If you have hardware installation problems, our Technical Support Staff will be happy to assist you.

Windows Users:

Please see the Customer Support portion of the CD for contact information. You may also want to refer to the Frequently Asked Questions on the CD.

Macintosh and Linux Users:

You will find Customer Support information and Documentation in Adobe PDF format in the appropriately named folders in the CD-ROM’s directory.

• If you have DSL service problems, you should contact your

DSL service provider.

Chapter 1: Installation Instructions 13

Advanced Setup Options

In addition to its basic setup options, the X5 unit includes options for specialized, or advanced, settings. If you are like most users, you will not need these options. The X5 is designed so that the basic setup settings are sufficient for most users. This chapter is applicable only if you need to perform sophisticated tasks.

2.1 How To Use the Advanced Options

All the Advanced Configuration settings are accessible from the

Advanced Setup

interface page. (If you have exited from the X5 and have forgotten how to establish communication with it, refer to page 10.)

page. Click its icon at the top of the X5’s main

ADSL Modem User’s Manual

IMPORTANT:

Every time you make changes to an Advanced Setup page, you must click the

Settings to Flash and Reboot

displays; click the button to complete the process. If not, any changes will be lost when you navigate to another page.

Save Changes

button and then the

button. A

Confirm

page

2.2 WAN Settings

The WAN Settings page contains information pertaining to your Wide Area Network (WAN) ADSL setup and how you access the Internet. From the

Settings

each field or category, we have included a table for reference.

Note:

reflected in the

button. A screen displays with several fields to fill in. For

Any settings entered in the

Advanced Setup

WAN Settings

page, click the

Basic Setup

page.

WAN

page will be

Write

Chapter 2: Advanced Setup Options 15

ADSL Modem User’s Manual

Permanent VC (Virtual Circuit) Settings

Your service provider will supply the Permanent Virtual Circuit (PVC) setting for your basic Internet connection. You can define additional PVCs for services such as telephony or to connect to a managed Virtual Private Network (VPN) if available in your area. Consult your service provider.

Enabled? VPI

VCI

Static IP Address

Subnet Mask

Virtual Circuits

You must scroll down to the bottom of the page to reach

Note:

the

Virtual Circuit

Enabled by default. Supplied by your service provider (reference

table appears on page 5). Supplied by your service provider (reference

table appears on page 5). Most providers use dynamic IP addressing;

only providers using Bridged or Routed IP Encapsulation can use static IP addresses. If your provider has given you a static IP address, enter it here.

For static IP address users only (see above): Enter the subnet mask of the static IP address given to you by your service provider.

No. of virtual circuits that can be set up: 1-7.

field and select a number from the dropdown list to identify a PVC. The number 0 is reserved for the Basic Setup settings preconfigured for your provider. Be sure to click

Changes

and then

Write Settings to Flash and Reboot

Save

. Once you have set up multiple PVCs, you can switch between them by selecting a different number from the list and clicking

and Reboot

Save Changes

and

Writing Settings to Flash

Virtual Circuit

dropdown

ATM

ATM, or Asynchronous Transfer Mode, allows you to change the way in which your data is sent over the Internet.

ATM Service Category

Bandwidth

Chapter 2: Advanced Setup Options 17

Default is UBR (Unspecified Bit Rate). CBR (Constant Bit Rate) is optional. You can only use CBR if you have arranged to do so with your provider.

Default is 0 (which equals UBR). Specifying bandwidth is only possible with CBR.

Encapsulation

The

Encapsulation

specified by your service provider (see page 17).

mode, like the VPI and VCI numbers, is

Permanent VC Settings

Encapsulation

This mode is supplied by your service provider (reference table appears on page 5).

Bridge

The

Bridge

only if your service provider instructs you to.

option is disabled by default. You should enable it

IGMP (Internet Group Manageme nt Pr otocol)

IGMP is the Internet standard for IP multicasting, or broadcasting a message to many recipients simultaneously. Your choices are

enabled

disabled

; the default is

disabled

IMPORTANT:

Before enabling IGMP, navigate to the Advanced Setup page, click

IGMP Proxy

Misc Configuration

dropdown list, and click

Write Settings to Flash and Reboot

, select

. If you don’t

Enabled

in the

Save Changes

and

perform this step first, enabling IGMP on this page will not have any effect.

Default Gateway

Normally, you would not enter anything into the field. You would do so only if you want to connect your modem to the Internet via a different Gateway Router, or if your service provider has instructed you to change it.

Default Gateway

PPP (Point-to-Point Protocol)

PPP is the most widely used protocol for authenticating your connection to the Internet. Should you change service providers, you may need to change the data in these fields. settings also appear on your

Basic Settings

page.

ADSL Modem User’s Manual

Note:

These

User Name Password Service Name Disconnect Time

MRU*

MTU*

MSS*

Authentication

Automatic Reconnect

*You must enter your PPP User Name and Password before making changes to these fields; otherwise they will not take effect.

Supplied by your service provider. Supplied by your service provider. Optional; supplied by your service provider. ADSL connection will be dropped after the

ADSL line is idle for a certain amount of time (measured in seconds). Select 0 to ensure that you won’t be disconnected.

Maximum Receive Unit. Largest physical packet size, in bytes, that a network can accept. Any messages larger must be fragmented. Default is 1492.

Maximum Transmission Unit. Largest physical packet size, in bytes, that a network can send. Any messages larger must be fragmented. Default is 1492.

Maximum Segment Size. Largest data segment, in bytes, allowed within each IP packet. Default is 1432.

PPP user authentication method. Default is

Auto

; you can specify CHAP or PAP only.

Enabled by default. Check this box if you do not want to be reconnected automatically if the ADSL connection is terminated unexpectedly.

DHCP (Dynamic Host Configuration Protocol)

DHCP

change your DHCP setting. Do so only if your service provider requests it.

DHCP client enable

Host Name

Chapter 2: Advanced Setup Options 19

is disabled by default. Typically, you should not need to

Check this box only if instructed to by your service provider.

If necessary, supplied by your service provider.

2.3 LAN Settings

By modifying your LAN ADSL setup and DHCP settings, you can limit the number of DHCP addresses assigned by the X5. To change your settings, from the

LAN Settings

button.

Advanced Setup

page click the

LAN IP Address Subnet Mask

DHCP Server DHCP Address

Pool Selection

User Defined Start Address

User Defined End Address

Lease Time

User Mode

X5’s IP address. Default is 10.0.0.2. X5’s subnet mask address. Default is

255.255.255.0. Enabled by default. The DHCP Address Pool is based on the X5’s LAN

IP address plus 12 IP addresses; for ex., if you are using the X5’s default LAN IP address of 10.0.0.2, the DHCP Address Pool would be 10.0.0.4-

10.0.0.15. Default is System Allocated. A pool of 253 (max.) user-defined addresses is optional.

Starting address of LAN IP address pool.

Ending address of LAN IP address pool.

Measured in days/hours/minutes/seconds. Default is 1 day: After 24 hours, lease expires if not renewed.

Default is Multi-User.

ADSL Modem User’s Manual

2.4 NAT Firewa ll

The X5’s built-in NAT (Network Address Translation) firewall provides a good level of protection from unauthorized access. NAT keeps private a network’s internal IP addresses and presents to the Internet one public IP address. With NAT, only one LAN user can use the public IP address. NAT’s more robust counterpart, NAPT (Network Address Port Translation), allows specified LAN users to share the one public IP address. Both NAPT and NAT are transparent to end users.

Your X5’s NAT firewall is enabled by default; the default setting is

dynamic NAPT

anyone can use the public IP address (that is, the modem’s WAN IP address). You shouldn’t need to change this setting. However, if your service provider instructs you to disable it (or change it), go to the

Advanced Setup

—everything is automatic. With dynamic NAPT,

page and click the

NAT

button.

NAT

Session Name

User’s IP Action

Chapter 2: Advanced Setup Options 21

Default is dynamic NAPT. Options are NAPT, NAT, and Disable. You should not need to change this setting, unless advised to do so by your provider.

Warning:

firewall capabilities are turned off. Only applicable to NAT and NAPT; user-definable

name to differentiate between different NAT sessions, different PPP sessions, and different PVCs.

IP address of the client computer you want to add. Choices are Add or Delete.

If you select Disable, all your modem’s

2.5 Virtual Server (Port Forwarding)

If you need to allow outside users access to a computer (or computers) on your LAN—for example, if you are hosting an Internet game—you have to open up an X5’s inbound port. A port is an endpoint to a logical connection. The port number identifies the logical channel being used; for instance, port 21 is associated with FTP (File Transport Protocol). If a port is not opened, the X5 will block and discard the packets.

One way to open up a port is to implement a virtual server (sometimes referred to as port forwarding). Note that one virtual server entry opens up one port. It is possible to open multiple ports (for a maximum of 20), but you have to configure a virtual server entry for each one individually. In other cases, you might want to have all ports open and for this you need to set up a Demilitarized Zone (DMZ); see page 25 for instructions on configuring a DMZ.

An example will help to illustrate how to set up a virtual server. In our example, we will demonstrate how to use your computer as an FTP server.

Tip:

We recommend that you visit the ports list section of Practically Networked’s web site if you need help:

http://www.practicallynetworked.com/sharing/app_port_l ist.htm

First you need to specify a Host IP address. Navigate to the

1111

LAN Settings

and clicking LAN IP address range; for example, 10.0.0.4 and 10.0.0.15. Your Host IP Address should be a static IP address outside of this range—say, 10.0.0.16.

To set this static IP address, go to

and Dial-up Connections Connection, TCP/IP

page by returning to the

. You’ll see the defined starting and ending

LAN

select

Properties

entry and click

Properties

Advanced Setup

Start | Settings | Network

. Right-click

, highlight your NIC card’s

Local Area

ADSL Modem User’s Manual

page

Note:

These TCP/IP instructions and screenshot are typical of a computer using Windows 2000 or XP; if you are using Windows 98 or Me, yours may differ slightly. If you are a Macintosh or Linux user and need help with your TCP/IP settings, turn to the Appendix on page 50.

Click the radio buttons

aaaa

Use the following IP address

Use the following DNS server addresses

Fill in the

bbbb

Properties

dialog box by entering the following

addresses.

IMPORTANT:

You must complete all four fields.

and

IP address Subnet mask Default gateway (X5’s LAN IP address) Preferred DNS server

Click OK.

cccc

Chapter 2: Advanced Setup Options 23

10.0.0.16

255.255.255.0

10.0.0.2

Navigate back to the X5’s

2222

Virtual Server

button.

Advanced Setup

page and click the

Public Port Private Port Port Type Host IP Address

Select an ID number that you want to associate with this

aaaa

The ID number is a convenient way to refer to a particular computer.

Inbound port from the Internet. Inbound port from the modem to the LAN. Default is TCP. UDP is optional. IP address of the host computer—i.e., on the

LAN side.

computer—1, for example. In this example, the public and private port numbers are the

bbbb

same: 21. Enter 21 in the Select the

cccc dddd

Enter the

Port Type Host IP Address

Public Port

. For FTP, it is

. (This is the fixed IP address of

and

Private Port

, which is the default.

TCP

the computer or device to which the virtual server is passing data.)

eeee

Click

Add This Setting Changes Reboot

button), and then click

(in this case, there is no

Write Settings to Flash and

Save

fields.

ADSL Modem User’s Manual

IMPORTANT:

Outside users who want to access the X5’s virtual server need to use the X5’s (supplied by your ISP), not the LAN IP address. If you don’t know the WAN IP address, you can find it by clicking the top of the X5’s main interface page and scrolling down to the WAN Status section.

WAN IP address

System Status

icon at the

Note:

To test the port forwarding feature, you must use another person’s dial-up or Internet connection so that you are accessing the virtual server from outside the network.

2.6 DMZ

In certain instances, you may want to give outside users

unrestricted

LAN. For example, you may want to use an application such as NetMeeting that uses dynamic ports. Or you may want to use the computer to play games over the Internet, and you want others to be able to initiate games with you. Because of the X5’s firewall, without a DMZ you would always have to be the one to initiate a game. A DMZ configuration bypasses the modem’s NAT firewall and allows the computer to accept all incoming packets.

CAUTION!

To enable the X5’s DMZ feature, follow these steps.

You need to specify the

1111

this address, navigate to the to the button. You’ll see the defined starting and ending LAN IP address range; for example, 10.0.0.34 and 10.0.0.15. Your DMZ Host IP Address should be a static IP address outside of this range—say, 10.0.0.16.

access from the Internet to one computer on your

Use the exposes the DMZ computer’s entire contents to the Internet; there is no firewall protection whatsoever.

Advanced Setup

feature with the utmost care. It

DMZ

DMZ Host IP address

LAN Settings

page and clicking the

. To obtain

page by returning

LAN Settings

Chapter 2: Advanced Setup Options 25

To set this static IP address, go to

and Dial-up Connections Connection

Select the

Properties

and select

Internet Protocol TCP/IP

. Right-click

Properties

Start | Settings | Network

Local Area

. Click the

Install

button.

option and click

Note:

Click the radio buttons

aaaa

Use the following IP address

Use the following DNS server addresses

Fill in the

bbbb

Properties

dialog box by entering the following

addresses.

IMPORTANT:

IP address Subnet mask Default gateway (X5’s LAN IP address) Preferred DNS server

Click OK.

cccc

You must complete all four fields.

and

10.0.0.16

255.255.255.0

10.0.0.2

ADSL Modem User’s Manual

Return to the

2222

button.

Advanced Setup

page and click the

DMZ

Select

3333

IMPORTANT:

Enable

static IP address 10.0.0.16 in the click

Save Changes

Reboot

from the

and

Outside users who want to access the X5’s DMZ need to use the X5’s by your ISP), not the LAN IP address. If you don’t know the WAN IP address, you can find it by clicking the the X5’s main interface page and scrolling down to the WAN Status section.

dropdown list, and enter the

DMZ

DMZ Host IP

Write Settings to Flash and

WAN IP address

System Status

field. Then

icon at the top of

(supplied

Chapter 2: Advanced Setup Options 27

2.7 DNS

Typically, you should not need or want to change your DNS settings. Should your service provider instruct you to make changes, however, from the button.

Advanced Setup

page, click the

DNS

DNS Proxy Selection

User Configuration

Default is Use Auto Discovered DNS Servers Only. Options are: —Disable DNS Proxy —Use User-Configured DNS Servers Only —Auto Discovery + User Configured

IP address of the prime DNS server. IP address of the alternate DNS server.

ADSL Modem User’s Manual

•

From the dropdown list, select the option you want using the table above for reference.

•

If your provider instructed you to select

Configured DNS Servers Only Configured

, in the

User Configuration

Use User-

Auto Discovery + User

field you need to type in the preferred and alternate DNS server IP addresses that your provider has given you.

2.8 ADSL Configuration

Normally, you should not need or want to change your ADSL configuration. Should your service provider instruct you to make changes, however, from the

Configuration

button to display the ADSL parameters.

Advanced Setup

page click the

ADSL

Trellis Handshake Protocol Wiring Selection Bit Swapping

Chapter 2: Advanced Setup Options 29

Enabled by default. Default is Autosense - G.dmt first. Default is Tip/Ring. Disabled by default.

2.9 Route Table

The X5 includes a routing table function for users who want to set up an additional network (or networks) residing on a different subnet than the X5. Without a route table, any computer residing on an additional subnet would be invisible to the modem. The route table acts as a map for the modem, so that it directs traffic to the correct subnet location.

To access the route table function, click the the top of the

Advanced Setup

page. You will see at least three

Route Table

button at

route table entries. (These entries are automatically displayed once you connect the X5.) Under

Destination

, you will see the IP address of the X5’s LAN interface (for example, 10.0.0.0), the IP address of the local loopback test (127.0.0.1), and the IP address of the WAN interface (for example, 192.168.1.1). Under

Netmask

, you will see the corresponding subnet masks for these three Destinations. Under

Gateway

Gateway IP addresses. The

, you will see the corresponding

Interface

field denotes the type of interface; for example, br0 denotes Ethernet, lo0 denotes loopback, and ppp1 denotes PPP (WAN).

ADSL Modem User’s Manual

Destination Netmask

Gateway

—Specify IP —Select Interface #

IP address of the subnet. Subnet mask address that corresponds to the

Destination’s IP address. IP address of the Gateway that is on the same

subnet as the modem. Choices are enter a static IP address or select an

interface type from a dropdown list.

As you add entries to the Route Table, the X5 automatically assigns sequential ID numbers.

To manually configure entries for your X5’s these steps.

Enter the subnet’s IP address in the

1111

Enter the matching subnet mask address in the

2222

Click the

3333

address. address, from the Command prompt of the computer acting as the Gateway, type

Select

4444

Changes

click will see your new entry in the table at the bottom of the page, along with an ID number.

Should you ever want to remove an individual route table entry, follow these steps.

In the

1111

information for the entry that you want to remove. (You do not have to enter the Gateway IP address.)

Specify IP

Tip:

from the dropdown list and then click

Add

. (If you want to delete your entry and begin again,

.) When the

Reset

Destination

button and enter the Gateway’s IP

If you need help determining the Gateway’s IP

ipconfig /all

Route Table

and

Netmask

Manually Configured Routes

Route Table

Destination

page displays again, you

fields, enter the IP address

, follow

field.

Netmask

Save

field.

Select

2222

Chapter 2: Advanced Setup Options 31

Delete

Changes

from the dropdown list and then click

Save

2.10 Miscellaneous

From the

Advanced Setup

Configuration

button. This page allows you to change your X5

page, click the

Miscellaneous

configuration and set up an IGMP proxy, for example, or enable the X5’s PPP Half Bridge feature.

ADSL Modem User’s Manual

HTTP server access

HTTP server port

FTP server

DHCP Relay

DHCP Target IP

IGMP Proxy

PPP reconnect on WAN access

PPP Half Bridge

Default is Restricted LAN. Choices are All (WAN and LAN); Restricted WAN and/or LAN. If restricting WAN access, be sure to fill in the IP address and subnet mask address of the device that is communicating in from the Internet.

Port number to use for Web access; for ex., if you change it to 1001, the modem’s HTTP server address on either side would be http://10.0.0.2:1001.

Disabled by default. Enabling this feature is useful strictly for Technical Support diagnostics.

Disabled by default. Enabling this feature forces all local PCs’ DHCP requests to be forwarded to the WAN DHCP server.

Important:

DHCP server (navigate back to the

Advanced Setup

to do so; see page 20 for instructions). IP address of the device that you want to

function as the DHCP server. Disabled by default. Select enable, then

navigate back to the page and IGMP proxy. See page 18 for instructions.

Disabled by default. Enabling this feature ensures that the PPP session is automatically established when a packet is ready to be transferred over to the WAN.

Disabled by default. Enabling this feature forces the DHCP server to duplicate the X5’s WAN IP address to one local client computer; thus, only one computer on the LAN can access the Internet at a time.

Be sure to disable the LAN

page and

Advanced Setup

WAN Settings

LAN Settings

to set up your

Chapter 2: Advanced Setup Options 33

System Administration

Using a computer attached to the X5 and a Web-based browser such as Netscape Communicator or Internet Explorer, you can administer your X5 unit and monitor your ADSL connection. Remember

Remember: If you are using an access point or a network hub,

RememberRemember you can administer your X5 from any of the computers that are connected to the access point or hub.

3.1 Monitoring System Status

If you want to check the overall system status, click the

icon at the top of the X5’s main interface page. (If you have

Status

exited from the X5 and have forgotten how to establish communication with it, refer to page 10.)

ADSL Modem User’s Manual

System

3.2 Monitoring ADSL Status

If you want to check the status of your ADSL connection, click the

ADSL Status

From here, you can verify whether your ADSL connection is active or not ( can also monitor related ADSL parameters—for example, how fast the X5 is transferring data.

icon at the top of the X5’s main interface page.

ADSL Line State Status

will read

SHOWTIME

). You

If you want to review other network settings, click the

icon at the top of the main interface page.

Setup

Chapter 3: System Administration 35

Advanced

Under

Status, TCP Status

any of these buttons displays pertinent information.

Status

, you will see

, and

WAN Status, ATM Status, PPP

MAC Table Status

buttons. Clicking

Note:

You can’t make changes to the ATM or TCP Status pages; you can make changes to the PPP and WAN Status pages.

If your provider is using Bridged or Routed IP Encapsulation, you may be instructed to perform a Release/Renew operation to gain a new, valid IP address. To do so, perform the following:

•

Highlight

Changes

•

Highlight

Save Changes

Release

Renew

in the pulldown menu, and then click

in the same pulldown menu, and then click

Save

ADSL Modem User’s Manual

3.3 Performing System Administration Tasks

To change system administration-type settings, click the

icon at the top of the main user interface page. Under the

Setup Administration Password

heading, you will see items such as

and

System Log

Advanced

Admin

For example, you can

•

Change the

Admin Password

Type the new password, then retype it for verification purposes.

The password must be at least 8 characters. If

Note:

you change your password and then forget it, your only recourse is to reset it to the default by performing a hardware system reset (see page 38).

•

View

System Log

Click this button to view a log of system activity.

•

Perform a

Diagnostic Test

The X5’s user interface uses a few basic buttons, which are listed in the table below.

Button Function

Save Changes

Write Settings to Flash and Reboot

Help

Clicking this button initiates new settings and changes.

Clicking this button puts new settings and changes into effect—and restarts the unit. (Changes do not become effective until unit is restarted.)

Clicking the displays context-sensit iv e help.

Help

icon at the top of any page

Note:

We strongly recommend that you change the administrator

password to safeguard the security of your network.

Chapter 3: System Administration 37

3.4 Resetting the Unit to Its Default Settings

If you have changed the system settings on your X5 unit and want to restore them to the factory default settings, you can do so in one of two ways: You can perform a software reset or a “hard” reset.

Note:

The unit’s default IP address is

http://10.0.0.2

If you can open your Web browser and access your X5’s user interface, initiate a software reset:

•

From the

Reset to Default

Advanced Setup

. You will be prompted to click the

Settings to Flash and Reboot

page, under

Administration

button. Once this process is complete, your unit is reset to its factory settings. Click on any of the icons at the top of page to continue.

Write

, click

If you lose your link to the unit and cannot communicate with it via the Web browser, initiate a hard reset.

•

Using a paper clip, press the

RESET

button on the unit’s back panel. While holding in this button, count to five, and then release the button. The unit’s

LINK

light will turn off and then it will blink slowly, about once per second. You are now guaranteed that all system settings are set to the unit’s factory defaults.

ADSL Modem User’s Manual

3.5 Updating the Unit’s Firmware

To upgrade the X5’s firmware, click the the top of the main interface page and then follow these steps.

You must first download the upgrade file (for example, from

1111

our web site or a floppy disk). Save it under a filename with a .dlf extension.

Click the

2222

Download

download mode. Click

3333

Click

4444

done. The front panel rebooting process. Then it will blink and finally remain on steady; the process is now complete. take up to a minute.

VERY IMPORTANT!

Do not turn off the X5 or unplug it while you are upgrading the firmware or while the unit is in download mode.

Firmware Update

. The unit will restart itself and switch into

Browse Upload

and select the upgrade file. . The modem will restart itself when the upload is

button and then click

light will go off during the

LINK

Advanced Setup

This process may

Note:

icon at

Image

Close and re-open your Web browser and resume your

5555

Internet session.

Chapter 3: System Administration 39

Removing the X5 Modem

If you ever want to remove your ADSL modem—for instance, if you move your computer to a location without ADSL service— you should remove the software before disconnecting the hardware. Follow the steps below.

From the desktop, select

1111

Modem | Uninstall

When prompted to confirm your choice, click

2222

When the process is complete, you will be prompted to click

3333

4444

Finish

Unplug your modem hardware.

Start | Programs | Zoom ADSL

Yes

ADSL Modem User’s Manual

Appendix A

Front and Back Panel Data

Back Panel

The table below defines the purpose of the X5’s back panel ports, or jacks.

Port Description

DSL USB 1

2 3

4 RESET POWER

ON/OFF

Port to connect the unit to the ADSL telephone wall jack. Port to connect the unit to the USB port of a computer. LAN port to connect the unit to an access point, network

hub, network switch, or Ethernet (10/100BaseT) port of a computer.

See above definition. See above definition.

See above definition. Button to reset the unit to its system default settings. Port to connect the unit to the power adapter.

Pushbutton switch to turn the unit on or off.

Note:

The unit has four LAN ports.

Appendix B: Online Gaming wit h Your X5 41

Front Panel

The table below defines the X5’s front panel lights and how to interpret them.

Light Description

PWR LINK

LAN 1

LAN 2

LAN 3

LAN 4

Lights when power switch on back panel is turned on. Blinks when unit is performing its startup sequence; stays on

solid when unit is connected to the ADSL line. Lights when LAN port 1 connection is established; blinks when

data is being transferred. Lights when LAN connection 2 is established; blinks when data

is being transferred. Lights when LAN port connection 3 is active; blinks when data is

being transferred. Lights when LAN connection 4 is established; blinks when data

is being transferred.

ADSL Modem User’s Manual

Appendix B

Online Gaming and the X5

Using Your X5 with Xbox® Live

You should have already completed the Quick Start Instructions on page 6. use the USB connection, not Ethernet. No special settings are required to use Xbox Live—just be sure to enter the login User Name and Password supplied by your ISP on the X5’s

page. Once installation is complete, follow these steps.

Setup

Update the Xbox Dashboard: Make sure you have your Xbox

1111

Live Starter Kit at hand. Insert the Xbox Live CD into your Xbox. Once the upgrade is complete, the main menu will include an

Connect the X5 and the Xbox: Using the straight-through

2222

Ethernet cable that came with your X5 modem, plug one end into the X5’s Ethernet jack and the other end into the Xbox’s jack. Insert the Xbox Communicator module into the Xbox Controller expansion slot (top slot) and then insert the headset plug into the Communicator module.

Windows users connecting directly to the X5 should

Note:

Xbox Live

entry.

Basic

Activate your Xbox Live account: The Xbox Live CD should

3333

still be in your Xbox. We recommend that you watch a video that explains the installation process: Select the menu. Then, from the Dashboard, select follow the prompts. code to activate your account—this number is located on the CD’s sleeve. (If you require more detailed instructions, please refer to your Xbox Live documentation.)

That’s it! Load one of the demo games included on your Xbox Live CD or use any other Xbox Live-enabled game to begin international online gaming.

Appendix B: Online Gaming wit h Your X5 43

You will need your subscription

Note:

Xbox Live

from

and

Using Your X5 with PlayStation® 2

You should have already completed the Quick Start Instructions on page 6.

Note:

1111

aaaa

bbbb

You must plug the PlayStation unit into a computer to configure it and you must use the X5’s Ethernet option. Be sure to enter the login User Name and Password supplied by your ISP on the X5’s

Navigate to the

Server

specify 10 entries, one at a time. setting up a virtual server, please refer to page 22 of this manual.

Fill out the following fields:

Public Port=10070 Private Port=10070 Port Type=TCP Host IP Address=10.0.0.50

and then click You have to perform this task for ports 70 to 80. That is, the

next entry would be

Public Port=10071

button. On the

Advanced Setup

Virtual Server

Add This Setting

Basic Setup

page and click the

page, you need to

If you are unfamiliar with

Tip:

page.

Virtual

Private Port=10071 Port Type=TCP Host IP Address=10.0.0.50

and so on until you have entered Don’t forget to click

When you have entered all 10 entries, click

cccc

Flash and Reboot

Important:

installation using the PS2 CD. Follow the prompts.

Once you are done, you must run the PlayStation

Add This Setting

and then

Confirm

10080

each time.

Write Settings to

ADSL Modem User’s Manual

Then you must perform these steps.

Load the PS2

1111

supplied with the PS2 network adapter. Select

2222 3333 4444 5555

6666

7777

8888

Get Connected

Select

Advanced Options

Select

Edit Network Configuration

Select the memory card where you have saved your network configuration and select your network configuration profile.

Select

DHCP IP address=10.0.0.50 Subnet mask=255.255.255.0 Gateway=10.0.0.2

Set DNS to No and fill out these fields:

Primary DNS=10.0.0.2 Secondary DNS=10.0.0.2

Save under a different profile name.

Network Adapter Start-up Disc

, set it to No, and fill out these fields:

that was

Select

9999

When running a network game, please select the new profile.

Note:

specific ports in your computer’s firewall. Your game manual should list which ports must be opened. If you need additional guidance opening up ports, please refer to the

Forwarding)

Appendix B: Online Gaming wit h Your X5 45

Save all changes

Some online games require that you open up other,

section of this manual on page 22.

and run the diagnostic test.

Virtual Server (Port

Appendix C

Configuring Your Browser

An Internet browser is a program used to find and display Web pages. To find a page, the browser must connect to the Internet. This Appendix describes how to configure some of the most common Internet browsers. If you are using another browser, please consult the documentation that came with it.

Internet Explorer 4.0

Start

1 2

3 4

Internet Explorer 5.x or Later

1111

2222 3333

4444

Internet Explorer

Open the In the

Internet Properties

tab. Click

Connect to the Internet using local area network

click

On the desktop, click the If you cannot access the Internet Explorer menu, follow these

steps:

•

Click

•

Click the

Click the In the

Internet Properties

tab. On the

Connections

menu and select

View

Start | Settings | Control Panel

Internet Options

menu, and then

Tools

Internet Options

dialog box, click the

Internet Explorer

icon, and go to Step 3.

Internet Options

dialog box, click the

tab, click the

Setup

Connections

icon.

Connections

button.

, and

ADSL Modem User’s Manual

You will see the following dialog box. Make sure that

5555

to set up my Internet connection manually, or I want to connect through a local area network (LAN)

and click OK.

When the next dialog box appears, change the selection to

6666

connect through a local area network (LAN)

is selected,

and click

I want

Appendix C: Configuring Your Browser 47

A dialog box describing your LAN Internet configuration

7777

displays. Uncheck the box

and click

server

You will be prompted whether you want to set up an email

8888

account. Check No and click

Automatic discovery of proxy

When the process is complete, you will be prompted to click

9999

Finish

ADSL Modem User’s Manual

Netscape Navigator

On the desktop, click the

1111

from the In the

2222

3333

Preferences

and then click

Select the option click OK.

menu, select

Edit

Proxies

Netscape Navigator

Preferences

dialog box, click the

Direct connection to the Internet

Advanced

icon, and then

option,

and

Appendix C: Configuring Your Browser 49

Appendix D

Macintosh and Linux Users: Configuring TCP/IP Settings

If you are using the Linux operating system, or if you are using a Macintosh computer, you must ensure that your computer’s network, or TCP/IP, settings are configured correctly. Otherwise, you will not be able to connect to the Internet. Windows automatically configures your network settings, so you don’t have to perform this additional task.

Macintosh TCP/IP Settings

Macintosh TCP/IP Settings, below.

•

Macintosh TCP/IP SettingsMacintosh TCP/IP Settings Linux TCP/IP Settings

Linux TCP/IP Settings, page 53.

•

Linux TCP/IP SettingsLinux TCP/IP Settings

Macintosh TCP/IP Settings

Depending on your Mac OS, the directions to configure your Macintosh’s network settings will differ. For OS X, follow the instructions on page 52. Otherwise, continue directly below.

For Mac OS 7.6.1 - 9.2.2 and Above but not OS X

For Mac OS 7.6.1 - 9.2.2 and Above but not OS XFor Mac OS 7.6.1 - 9.2.2 and Above but not OS X

From the

1111

TCP/IP

dialog box in Step 6). On the main toolbar, from the

2222

Configurations

to display the

menu, choose

Apple

Control Panels

TCP/IP

File

and then

dialog box (you will use this

menu, choose

ADSL Modem User’s Manual

3333

In the

Configurations

dialog box, click

Duplicate

The

4444

5555

6666

Duplicate Configuration

name, such as “

The

Configurations

your new configuration—in our example,

Modem

In the

Ethernet

Do not enter anything in the

—and click

TCP/IP

Zoom ADSL Modem

dialog box appears again. Highlight

Make Active

dialog box, under

. Under

Configure:

dialog box appears. Type a

, select

DHCP Client ID

,” and click OK.

Zoom ADSL

Connect via:

Using DHCP Server

, select

field.

Note:

you were setting up a virtual server (page 22) or a DMZ (page

25)—you would highlight and then enter the static IP address, subnet mask, etc.

Appendix D: Macintosh and Linux Users: Configur ing TCP/IP Settings 51

If you want to use a static IP address—for example, if

Manually

from the

Configure:

list

Close the

7777

to save the changes. Click

For Mac OS X

For Mac OS XFor Mac OS X

TCP/IP

dialog box. You will be asked if you want

Save

From the

1111

Network

From the

2222

Location…

as “

Zoom ADSL Modem

Under the

3333

Ethernet

Make sure that the

4444

Make sure that dropdown list box. Do not enter anything into the

Client ID

Note:

you were setting up a virtual server (page 22) or a DMZ (page

25)—you would highlight and then enter the static IP address, subnet mask, etc.

If you want to use a static IP address—for example, if

, choose

Dock

. The

Network

Location:

. In the box, type a name of your choosing, such

Configure

Ethernet

Using DHCP

field.

System Preferences

pane appears.

drop-down list box, select

,” and click OK.

drop-down tab, choose

TCP/IP

tab is foremost.

is highlighted in its

Manually

in the

and then

New

Built-in

Configure:

DHCP

ADSL Modem User’s Manual

5555

Click

and close the

Save

Network

pane.

Linux TCP/IP Settings

The instructions for setting up boot-time DHCP vary dramatically by distribution, so you may want to refer to your particular version’s documentation.

Note:

For RedHat

For RedHatFor RedHat

Edit or create that it contains the following three lines:

DEVICE=eth0 ONBOOT=yes BOOTPROTO=dhcp

If you want to use a static IP address—for example, if you were setting up a virtual server (page 22) or a DMZ (page 25)—you would edit or create so that it contains the following lines:

DEVICE=eth0 ONBOOT=yes BOOTPROTO=static

Appendix D: Macintosh and Linux Users: Configur ing TCP/IP Settings 53

If you have other network cards installed, you will need to pick distinct Ethernet identifiers for each (eth0, eth1, eth2, etc.). If you select an identifier other than eth0 for your ADSL modem, use that identifier throughout.

/etc/sysconfig/network-scripts/ifcfg-eth0

BROADCAST=172.16.31.255 IPADDR=172.16.16.55 NETMASK=255.25.240.0 NETWORK=172.16.16.0

Note:

If your computer won’t always be on a network with

working DNS at boot-time, set ONBOOT=no. If you don’t, RedHat 6.2 (and possibly other versions) might hang. To activate the card by hand when you have attached your computer to the network, at root, run the command:

For SuSE

For SuSEFor SuSE

Edit the file

/sbin/ifup eth0

/etc/rc.config

; search for the variables

NETCONFIG, NETDEV_0, and IFCONFIG_0.

Set them as follows (see the instructions in

NETCONFIG="_0" NETDEV_0="eth0" IFCONFIG_0="dhcpclient"

Reboot with this command:

/sbin/shutdown -r now

rc.config

If you want to use a static IP address—for example, when setting up a virtual server (page 22) or a DMZ (page 25)—consult the help file or documentation that came with your operating system.

For Debian

For DebianFor Debian

Add this line to the file

. Reboot with this command:

dhcp

/etc/network/interfaces: iface eth0 inet

/sbin/shutdown -r now

If you want to use a static IP address—for example, when setting up a virtual server (page 22) or a DMZ (page 25)—consult the help file or documentation that came with your operating system.

ADSL Modem User’s Manual

Appendix E

Troubleshooting

Our Technical Support staff is ready to help you with any questions you may have about your DSL modem or Internet connection options. You may, however, find an easy solution to your problem by referring to these troubleshooting tips. You should also refer to the Frequently Asked Questions (FAQs) on the CD (click on Support tips: www.zoom.com.

Support), and visit our web site for the latest

SupportSupport

PROBLEM:

SOLUTION:

I installed the software and connected the X5 modem to my phone line, but I cannot connect to the Internet.

Make sure you’ve securely connected the RJ-11 phone cord from the wall jack to the DSL modem connector on the back of your computer.

Make sure you’ve conn ected the RJ-11 phone cord to a DSL line, not a standard telephone jack. You cannot use a standard telephone jack for DSL service

unless

that phone line has been enabled for DSL by

your phone service provider.

If you are using the modem’s USB option, make sure the unit’s USB cord is securely plugged into your computer’s USB p

Make sure, if you are using phone filters, that they are installed correctly (see page 13).

Make sure you have typed your Username and Password correctly.

Contact your service provider to ensure that the DSL connection is functioning properly.

ort.

Appendix E: Troubleshoot ing 55

SOLUTION:

Your computer’s TCP/IP properties might not be set correctly. Both the Default Gateway IP address and the DNS server IP address must match the LAN IP address of the modem. (See page 23 for an illustration of the Windows TCP/IP dialog box.)

PROBLEM

SOLUTION:

PROBLEM:

I accidentally unplugged the USB cable while

SOLUTION:

Why do I hear static or noise when I’m using

my telephone?

If that phone does not have its own filter, you may hear static or high-pitched noise if you make a phone call while your ADSL modem is on. A filter also prevents a phone from interfering with, or dropping, your DSL connection.

using my modem. This resulted in a general protection fault (GPF) error message. What should I do?

You must plug the modem back in and restart your computer to rectify this problem.

ADSL Modem User’s Manual

Appendix F

Regulatory Information

U.S. FCC Part 68 Statement

This equipment complies with Part 68 of the FCC rules and the req uirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provid ed to the telephone company.

This equipment uses the following standard jack types for network connection: RJ11C.

This equipment contains an FCC compli ant m odular jack. It is designed to be connected to the telephone network or premises wiring using compatible modular plugs and cabling which comply with the requirements of FCC Part 68 rules.

The Ringer Equivalence Number, or REN, is used to determine the number of devices which may be connected to t he telephone line. An excessive REN may cause the equipment to not ring in response to an incoming call. In most areas, the sum of the RENs of all equipment on a line should not exceed five (5.0).

In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any su ch disconnection, but if advance notice isn't practical, it may disconnect the service first and notify you as soon as possible afterwards. In the event such a disconnection is deemed necessary, you will be advised of your right to file a complaint with the FCC.

From time to time, the telephone company may make changes in its fac ilities, equipment, or operations which could affect the operation of this eq uipment. If this occurs, the telephone company is required to provide you with advance notice so you can make the modifications necessary to obtain uninterrupted service.

There are no user serviceable components within this equipment. See Warranty flyer for repair or warrantee information

It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the busines s, ot her entity, or individual sending the message and the telephone number of the sending machine or of such business, other enti t y, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted

Appendix F: Regulatory Information 57

message. Facsimile modem boards manufactured on and after December 13, 1995, must comply with the requirements of this section.

This equipment cannot be used on pu blic coin phone service provided by the telephone company. Connecti on t o Party Line Service is subject to state tarif fs. Contact your state public utility commission, public service commission, or corporation commission for more inf ormation.

U.S. FCC Part 15 Emissions Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These lim its are designed to provide reasonable protection ag ainst harmful interference in a residential installation. This equipm ent generates, uses and can rad i ate radio frequency and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determ ined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an out l et on a circuit different from that to

•

which the receiver is connected. Consult the dealer or an experienced rad io/TV technician for help.

•

Declaration of Conformity

The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC (R&TTE Directive) via the following:

Directive Standard Test Report

73/23/EEC-Low Voltage

89/336/EEC-EMC EN 55024: 1998 89/336/EEC-EMC

This product is CE Marked.

Electrostatic Discharge Statement

The unit may require resetting after a severe electrostatic discharge event.

Additional complianc e information is locate d on the CD.

IEC 60950: 3rd ed. 1999 electrical safety

EN 55022 : 1998 EN 61000-3-2:1998 EN 61000-3-3: 1995

;

; A1, A2;

EMC-immunity EMC-emissions

ADSL Modem User’s Manual

Zoom X5 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

1.1 Important! Before you Begin

1.2 Package Contents

You Will Also Need

1.3 Quick Start Instructions

To Connect via the Ethernet Option

To Connect via the USB Option

Establishing Communication with the X5

Using Phone Filters

1.4 If You Need Help

2.1 How To Use the Advanced Options

2.2 WAN Settings

Permanent VC (Virtual Circuit) Settings

Encapsulation

Bridge

IGMP (Internet Group Manageme nt Pr otocol)

Default Gateway

PPP (Point-to-Point Protocol)

DHCP (Dynamic Host Configuration Protocol)

2.3 LAN Settings

2.4 NAT Firewa ll

2.5 Virtual Server (Port Forwarding)

2.6 DMZ

2.7 DNS

2.8 ADSL Configuration

2.9 Route Table

2.10 Miscellaneous

3.1 Monitoring System Status

3.2 Monitoring ADSL Status

3.3 Performing System Administration Tasks

3.4 Resetting the Unit to Its Default Settings

3.5 Updating the Unit’s Firmware

Back Panel

Front Panel

Using Your X5 with Xbox® Live

Using Your X5 with PlayStation® 2

Internet Explorer 4.0

Macintosh TCP/IP Settings

For Mac OS 7.6.1 - 9.2.2 and Above but not OS X

For Mac OS X

For RedHat

For SuSE

For Debian