Zebra ZQ22-A0E01KE-00 User Manual

ZQ220

Mobile Printer

User Guide

P11029 27- 001 Rev. A

December 2018

Contents

Proprietary Statements ...................................................... 5

Document Conventions ..................................................... 7

Introduction to the ZQ220 Printer ..................................... 8

Unpacking and Inspection ..................................................................9

Reporting Damage .............................................................................9

ZQ220 Technology ...........................................................................10

Battery .............................................................................................10

QR Code .......................................................................................... 11

Made for iPhone (MFi) .....................................................................12

Near Field Communication (NFC) ....................................................12

Printer Overview ............................................................... 13

Getting Ready to Print ...................................................... 15

Battery ..............................................................................................15

Removing the Battery ......................................................................15

Removing the Battery Tape Insulator ...............................................16

Installing the Battery ........................................................................17

Battery Safety ..................................................................................18

Charger Safety .................................................................................18

Charging the Battery ........................................................................19

AC-to-USB Charger ........................................................................19

Loading Media Procedure ................................................................21

Operator Controls ............................................................................23

Standard User Controls ...................................................................23

LCD Control Panel ...........................................................................23

ZQ220 User Guide

Information Screen ...........................................................................25

Conguration Screen ......................................................................26

Buttons .............................................................................................27

Power-Up Sequences ......................................................................27

Verify the Printer is Working ............................................................. 27

Printing a Conguration Report ........................................................27

Connecting the Printer .....................................................................28

Cable Communication ......................................................................29

USB Communications ......................................................................29

Zebra Setup Utilities .........................................................................30

Wireless Communications with Bluetooth ........................................30

Bluetooth Networking Overview .......................................................30

Bluetooth Security Modes ................................................................31

Bluetooth Minimum Security Modes ................................................32

Setting Up the Software ...................................................................33

Designing Labels .............................................................................34

Using Pre-Printed Receipt Media .....................................................35

Black Mark Dimensions (Receipt Media) .........................................35

Label Areas ......................................................................................36

Label Design Examples ...................................................................37

Keep-Out Areas ...............................................................................38

Near Field Communication (NFC) ....................................................38

NFC Use Cases ...............................................................................39

Wearing the Printer ..........................................................................40

Swivel Belt Clip ................................................................................40

Adjustable Shoulder Strap ...............................................................41

Soft Case .........................................................................................42

Preventive Maintenance ..................................................................43

Extending Battery Life ......................................................................43

General Cleaning Instructions ..........................................................43

LCD Control Panel Indicators ..........................................................46

Troubleshooting Topics ....................................................................46

Troubleshooting Tests ......................................................................48

Printing a Conguration Label ..........................................................48

Communications Diagnostics ...........................................................48

Specications ................................................................... 52

ZQ220 User Guide

Printing Specications ......................................................................52

Memory and Communications Specications ..................................52

Label Specications .........................................................................53

Physical, Environmental and Electrical Specications ..................... 53

CPCL Font and Bar Code Specications and Commands ...............54

Printer Dimensions ...........................................................................55

Printer Accessories ..........................................................................56

Appendix A ........................................................................ 57

USB Cables .....................................................................................57

Appendix B ........................................................................ 58

Media Supplies ................................................................................58

Appendix C ........................................................................ 58

Maintenance Supplies ......................................................................58

Appendix D ........................................................................ 59

Appendix E ........................................................................ 60

Battery Disposal ...............................................................................60

Product Disposal ..............................................................................60

Appendix F ........................................................................ 61

Alert Messages ................................................................................61

Appendix G ....................................................................... 62

Using Zebra.com ..............................................................................62

Appendix H ........................................................................ 64

Product Support ...............................................................................64

ZQ220 User Guide

Proprietary Statements

© 2018 ZIH Corp and/or its afliates. All rights reserved. ZEBRA and the st ylized Zebra head are trademarks of ZIH Corp., registered in many jurisdic tions worldwide. All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice.

For further information regarding legal and proprietary statements, please go to:

COPYRI GHTS AND T RADEMARKS: Fo r complete copyr ight and tr ademark i nformation, go to w ww.zebra.com/copyright WARRANTY: For complete wa rranty i nformat ion, go to www.zebra.com/warranty END USER L ICENSE AG REEMENT: For complet e EULA inf ormati on, go to www.zebra.com/eula

Proprietary Statement: This manual contains proprietary information of Zebra

Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other pur pose without the express, written permission of Zebra Technologies.

Product Improvements: Continuous improvement of products is a policy of Zebra

Technologies. All specications and designs are subject to change without notice.

Liability Disclaimer: Zebra Technologies takes steps to ensure that its published

Engineering specications and manuals are correct; however, errors do occur. Zebra

Technologies reser ves the r ight to correct any such errors and disclaims liability resulting therefrom.

Liability Disclaimer: Zebra Technologies takes steps to ensure that its published

Engineering specications and manuals are correct; however, errors do occur. Zebra

Technologies reser ves the r ight to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation,

consequential damages including loss of business prots, business interr uption, or loss

of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jur isdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

ZQ220 User Guide

“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory has

been designed to connect specically to iPod, iPhone, or iPad, respectively, and has been certied

by the developer to meet A pple perfor mance standards. Apple is not responsible for the operation of this device or its c ompliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may af fect wireless performanc e.

Bluetooth® is a registered trademark of the Bluetooth SIG.

All other brand names, product names, or trademarks belong to their respective holder s.

2018 ZIH Corp.

Works with:

Certied by:

ZQ220 User Guide

Document Conventions

The following graphic icons are used throughout the documentation set. These icons and their associated meanings are described below.

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn

Caution • Advises you that failure to take or avoid a specic action could result in physical harm to you.

Caution • Advises you that failure to take or avoid a specic action could result in physical harm to the hardware.

Important • Advises you of information that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.

ZQ220 User Guide

Introduction to the ZQ220 Printer

This user guide gives you the information you will need to operate the ZQ220 Mobile Printer. The printer uses some of the latest technologies such as USB charging (Type-C connector), an embedded Dual Mode Bluetooth 2.1 + EDR/4.1 Low Energy module, Near Field Communication (NFC) and Made for iPhone® (MFi). MFi printers provide Apple co-processor (MFi) support which allows an Apple device such as an iPhone or iPad® to authenticate and connect over Bluetooth®.

This printer uses CPCL programming language. To create and print labels using this language, refer to the Programming Guide for CPCL (p/n P1073699-001). See “Appendix G” on page 62 for instructions on how to access manuals on zebra.com.

ZQ220 Software Utilities:

• ZebraNet Bridge Enterprise™: printer conguration, eet

management

• Zebra Setup Utility: single printer conguration, quick setup

• ZebraDesigner Pro v2: label design

• ZebraDesigner Drivers: Windows® driver

• OPOS Driver: Windows driver

• Legacy SDK (part of Multiplatform SDK that supports limited legacy freatures.) These utilities can be found on the Zebra website at

http://www.zebra.com/support. (See “Appendix G” on page 62.)

ZQ220 User Guide

Unpacking and Inspection

Zebra Technologies Corporation

• Check all exterior surfaces for damage.

• Open the media cover (see “Loading Media Procedure” on page

21) and inspect the media compartment for damage.

In case shipping is required, save the carton and all packing material.

475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

In the Americas contact:

475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

In Europe, Africa, the Middle East, and India contact:

Zebra Technologies Europe Limited

Dukes Meadow, Millboard Road Bourne End Buckinghamshire SL8 5XF, UK T: +44 (0)1628 556000 F: +44 (0)1628 556001

120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +65 6858 0722 F: +65 6885 0838

AA18153-104 Rev. B

AA18153-104

August 2012

(Adapter and plugs do not ship

with EMEA and LATAM printers)

Reporting Damage

If you discover shipping damage:

• Immediately notify and le a damage report with the shipping

company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.

• Keep the carton and all packing material for inspection.

• Notify your authorized Zebra re-seller.

ZQ220 User Guide

ZQ220 Technology

The ZQ220 printer uses several technologies made popular in other Zebra Mobile Printer product lines, as well as newer, state-of-theart technologies.

Battery

The printer uses a 2-cell Li-Ion battery pack (p/n BTRY-MPV24MA1-01) with a charge time of under four (4) hours using a 10W USB charger or cigarette-to-USB adapter. The battery allows the printers to print reliably without recharge for three (3) work days under the following conditions: 25 stops per day and will power up

the device 25 times per day; up to 500 3x8.5 in. receipts per 8-hour

shift with 13% coverage.

Operating Temperature Charging Temperature Storage Temperature

-10˚C to +50˚C (14˚F to 122˚F)

The ZQ220 printer will only function properly with genuine Zebra battery packs.

0˚C to +40˚C

(32˚F to 104˚F)

-20˚C to +60˚C (-4˚F to 140˚F)

Note • Power down the printer before removing the battery to minimize the risk of corruption.

ZQ220 User Guide

Printing Technology

The ZQ220 printer uses the Direct Thermal method to print human-readable text, graphics, and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions. Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Because the printing elements are arranged very densely at 203 dpi (dots per inch) horizontal and 200 dpi vertical, highly legible characters and graphic elements may be created a row at a time as the media is advanced past the printhead. This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner. However, because the media is sensitive to heat, it will gradually lose legibility over long periods of time, especially if exposed to environments with relatively high temperatures or in direct sunlight.

QR Code

The QR barcode includes human readable text URL, for example

www.zebra.com/zq220-info, which links the user to printer

information and short videos on topics such as buying supplies,

features overview, loading media, printing a conguration report,

cleaning instructions, and accessory information.

QR Code

Figure 1 • QR Code

ZQ220 User Guide

Made for iPhone (MFi)

The ZQ220 printer supports communication with Apple devices running iOS 10 or later over a standalone Bluetooth 4.1 radio.

Near Field Communication (NFC)

The printer supports a passive NFC tag which complies with the “Android Standard Tag format” because Android devices are the most common found on the market today. The NFC tag is programmed from the factory and supports Bluetooth pairing to enable a tablet, smartphone, or terminal to automatically pair with the printer via a Bluetooth connection (within the bounds of the

security prole being used).

The NFC tag also supports app launching whereby an app developed either by Zebra or a third party will launch on an NFCenabled smartphone, tablet or terminal. Similarly, the NFC tag enables launching to a web support page via a tablet, smartphone, or terminal.

ZQ220 User Guide

Printer Overview

Figure 2 • Overview of Features

1. Platen Roller

2. Back Side Sensor

3. Front Side Sensor

4. Latch Release Lever

5. Tear Bar

6. USB Port

7. Feed Button

8. Strap Posts

9. Congure Button

10. Power Button

11. LCD Display

12. Printhead

13. Media Cover

14. Belt Clip

15. Battery

16. MAC Address Label

17.

18.

ZQ220 User Guide

QR Code Print Touch Icon (pg. 14)

Note • Scanning the QR code with a smartphone will provide printer

specic information at www.zebra.com/zq220-info.

Note • Tapping the Zebra Print Touch™ icon with a Near Field Communication (NFC) enabled smartphone will provide instant

access to printer-specic information. For more information about

NFC and Zebra products, go to http://www.zebra.com/nfc. Bluetooth pairing applications via NFC is also possible. See the Zebra Legacy SDK for more information.

ZQ220 User Guide

Getting Ready to Print

Battery

Installing/Removing Battery & Battery Tape Insulator

Important • Batteries are shipped in sleep mode to preserve their maximum capacity while in storage prior to initial use. Plug in the USB adapter (see “AC-to-USB Charger” on page 19) to wake it up

before using for the rst time.

Removing the Battery

1. If a belt clip is present on the bottom of the printer, rotate it such that it provides clear ance for the battery.

2. Depress the latch on the battery pack where indicated.

3. Rotate the pack away from the battery well. Lift the battery up and out of the printer.

ZQ220 User Guide

Removing the Battery Tape Insulator

The battery tape insulator is designed to cover the battery contacts and allow the printer to be shipped with the battery installed.

Battery Tape Insulator

1. Pull up on the tape insulator tab located on the bottom of the batter y pack.

2. Peel back the tape insulator and remove it from the top of the battery pack. Discard upon removal.

Caution • Battery can explode, leak or catch re if improperly charged or exposed to high temperature. Do not disassemble, crush,

puncture, short external contacts or dispose of in re or water.

Charge on a Zebra approved Lithium-Ion charger only.

ZQ220 User Guide

Installing the Battery

1. Locate the battery compartment on the bottom of the printer (where indicated).

2. Swivel the belt clip (if present) to access the battery compartment.

3. Insert the battery into the printer as shown. (It is not possible to insert the pack in the incorrect orientation.)

4. Rock the battery into the compartment as shown until it locks in place.

ZQ220 User Guide

Battery Safety

Caution • Avoid accidental short circuiting of any battery. Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a

re.

Important • Always refer to the Important Safety Information data sheet shipped with each printer and the Technical Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer.

Important • Always dispose of used batteries properly. See

“Appendix E” on page 60 for more battery recycling information.

Caution • Use of any charger not approved specically by Zebra for use with its batteries could cause damage to the battery pack or the printer and will void the warranty.

Caution • Do not incinerate, disassemble, short circuit, or expose to temperatures higher than 60oC (140oF).

Charger Safety

Do not place any charger in locations where liquids or metallic objects may be dropped into the charging bays.

ZQ220 User Guide

Charging the Battery

AC-to-USB Charger

Important • You must charge the battery fully before using the printer

for the rst time.

Adapter Plugs

Install the adapter plug into the Power Supply by hooking the top edge into the adapter’s receptacle cavity and rotating it until it snaps into place.

Note • Verify that the adapter plug shipped with your Printer is the correct one for your region.

Note • The battery can also be charged using the 3-slot charger, but

only after rmware modications have been made to the charger.

See “Printer Accessories” on page 56 for part numbers.

Note • Batteries which have reached partial charge capacity may be used, however, it is recommended that you allow the batteries to reach a full charge to maintain maximum battery life.

ZQ220 User Guide

AC-to-USB Charger (cont.)

1. Connect the male end of the AC-to-USB adapter into an appropriate power outlet using the appropriate plug for your region.

2. Connect one end of the USB charging cable to the adapter (as shown).

3. Rotate the rubber door on the side of the printer to access the USB port.

4. Connect the other end of the USB cable to the port on the side of the printer.

5. The printer will power-on and begin charging.

ZQ220 User Guide

Loading Media in the Printer

Loading Media Procedure

Press the Latch Release Lever on the side of the printer as shown in “1” below. The Media Cover will open automatically.

Rotate the Media Cover back completely as shown in “2”, exposing the media compartment.

Figure 3 • Opening the Printer

Media Cover

Media Compartment

Latch Release Lever

Note • The printers also have the option to use media spacers

(p/n KIT-MPV-MD3SPR1-5) which are placed in the media compartment and allow the printer to accept 76.2 mm (3 in.), 58 mm (2.3 in.) and 50.8 mm (2 in.) wide paper.

ZQ220 User Guide

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