Zebra ZQ21-A0E12KE-00 User Manual
P
1106453-01EN
ZQ210
Mobile Printer
User Guide
Contents
Proprietary Statements ...................................................... 5
Document Conventions ..................................................... 7
Introduction to the ZQ210 Printer ..................................... 8
Unpacking and Inspection ..................................................................9
Reporting Damage .............................................................................9
ZQ210 Technology ...........................................................................10
Battery .............................................................................................10
QR Code .......................................................................................... 11
Made for iPhone (MFi) .....................................................................12
Near Field Communication (NFC) ....................................................12
Printer Overview ............................................................... 13
Getting Ready to Print ...................................................... 15
Battery ..............................................................................................15
Removing the Battery ......................................................................15
Installing the Battery ........................................................................17
Battery Safety ..................................................................................18
Charger Safety .................................................................................18
Charging the Battery ........................................................................19
AC-to-USB Charger ........................................................................19
AC-to-USB Charger (cont.) ..............................................................20
Loading Media Procedure ................................................................22
Operator Controls ............................................................................24
Standard User Controls ...................................................................24
LCD Control Panel ...........................................................................24
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ZQ210 User Guide
Information Screen ...........................................................................26
Conguration Screen ......................................................................27
Buttons .............................................................................................28
Power-Up Sequences ......................................................................28
Verify the Printer is Working ............................................................. 28
Printing a Conguration Report ........................................................28
Connecting the Printer .....................................................................29
Communication to the Printer ..........................................................30
USB Communications ......................................................................30
Zebra Setup Utilities .........................................................................31
Wireless Communications with Bluetooth ........................................31
Bluetooth Networking Overview .......................................................31
Bluetooth Security Modes ................................................................32
Bluetooth Minimum Security Modes ................................................33
Setting Up the Software ...................................................................35
Designing Labels .............................................................................35
Using Pre-Printed Receipt Media .....................................................37
Black Mark Dimensions (Receipt Media) .........................................37
Label Areas ......................................................................................37
Label Design Examples ...................................................................38
Keep-Out Areas ...............................................................................39
Near Field Communication (NFC) ....................................................39
NFC Use Cases ...............................................................................40
Wearing the Printer ..........................................................................41
Swivel Belt Clip ................................................................................41
Soft Case .........................................................................................42
Preventive Maintenance ..................................................................43
Extending Battery Life ......................................................................43
General Cleaning Instructions ..........................................................43
LCD Control Panel Indicators ..........................................................46
Troubleshooting Topics ....................................................................46
Troubleshooting Tests ......................................................................48
Printing a Conguration Label ..........................................................48
Communications Diagnostics ...........................................................48
Specications ................................................................... 52
Printing Specications ......................................................................52
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ZQ210 User Guide
Memory and Communications Specications ..................................52
Label Specications .........................................................................53
Physical, Environmental and Electrical Specications ..................... 53
CPCL Font and Bar Code Specications and Commands ...............54
Printer Dimensions ...........................................................................55
Printer Accessories ..........................................................................56
Appendix A ........................................................................ 57
USB Cables .....................................................................................57
Appendix B ........................................................................ 58
Media Supplies ................................................................................58
Appendix C ........................................................................ 58
Maintenance Supplies ......................................................................58
Appendix D ........................................................................ 59
Appendix E ........................................................................ 60
Battery Disposal ...............................................................................60
Product Disposal ..............................................................................60
Appendix F ........................................................................ 61
Alert Messages ................................................................................61
Appendix G ....................................................................... 62
Using Zebra.com ..............................................................................62
Appendix H ........................................................................ 64
Product Support ...............................................................................64
Index .................................................................................. 65
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ZQ210 User Guide
Proprietary Statements
Copyright
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies
Corporation, registered in many jurisdictions worldwide. All other trademarks
are the property of their respective owners. ©2019 Zebra Technologies
Corpo ration and/or its aliates. All rights reserved.
Information in this document is subject to change without notice.
For further information regarding legal and proprietary statements, please go to:
COPYRI GHTS AND TR ADEMARKS: For c omplete copyri ght and trade mark informati on, go to www.zebra.com/copyright
WARRANTY: For complete wa rranty inf ormation, go to ww w.zebra.com/warranty
END USER L ICENSE AGR EEMENT: For complete EU LA informatio n, go to www.zebra.com/eula
Terms of Use
Proprietary Statement: This manual cont ains proprietar y information of Zebra
Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended
solely for the infor mation and use of par ties operating and maintaining the equipment
described herein. Such proprietary infor mation may not be used, reproduced, or
disclosed to any other parties for any other purpose without the express, written
permission of Zebra Technologies.
Product Improvements: Continuous improvement of products is a policy of Zebra
Technologies. All specications and designs are subject to change without notice.
Liability Disclaimer: Zebra Technologies takes steps to ensure that its published
Engineering specications and manuals are correct; however, errors do occur. Zebra
Technologies reser ves the right to correct any such errors and disclaims liability
resulting therefrom.
Liability Disclaimer: Zebra Technologies takes steps to ensure that its published
Engineering specications and manuals are correct; however, errors do occur. Zebra
Technologies reser ves the right to correct any such errors and disclaims liability
resulting therefrom.
Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in
the creation, production, or deliver y of the accompanying product (including hardware
and software) be liable for any damages whatsoever (including, without limitation,
consequential damages including loss of business prots, business interruption, or loss
of business information) arising out of the use of, the results of use of, or inability to use
such product, even if Zebra Technologies has been advised of the possibility of such
damages. Some jurisdictions do not allow the exclusion or limit ation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
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ZQ210 User Guide
“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory has
been designed to connect specically to iPod, iPhone, or iPad, respectively, and has been certied
by the developer to meet Apple per formance standards. Apple is not responsible for the operation
of this device or its complianc e with safety and regulatory standards. Please note that the use of this
accessory with iPod, iPhone, or iPad may aect wireless performance.
Bluetooth
© 1996 –200 9, QNX Sof tware Systems GmbH & Co. KG. All rights reserved. Published under license
by QNX Sof tware Systems Co.
All other brand names, produc t names, or trademar ks belong to their respective holders.
©
®
is a registered trademark of the Bluetooth SIG.
2019 Zebra Technologies Corporation
Works with:
Certied by:
43
IP
IP
(with soft case)
54
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ZQ210 User Guide
Document Conventions
The following graphic icons are used throughout the documentation
set. These icons and their associated meanings are described
below.
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could
cause a burn
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specific action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete
a task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.
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ZQ210 User Guide
Introduction to the ZQ210 Printer
This user guide gives you the information you will need to
operate the ZQ210 Mobile Printer. The printer uses some of the
latest technologies such as USB charging (Type-C connector),
an embedded Dual Mode Bluetooth 2.1 + EDR/4.1 Low Energy
module, Near Field Communication (NFC) and Made for iPhone®
(MFi). MFi printers provide Apple co-processor (MFi) support which
allows an Apple device such as an iPhone or iPad® to authenticate
and connect over Bluetooth®.
This printer uses CPCL programming language. To create and
print labels using this language, refer to the Programming Guide
for CPCL (p/n P1073699-001). See “Appendix G” on page 62 for
instructions on how to access manuals on zebra.com.
ZQ210 Software Utilities:
• ZebraNet Bridge Enterprise™: printer conguration, eet
management
• Zebra Setup Utility: single printer conguration, quick setup
• ZebraDesigner Pro v2: label design
• ZebraDesigner Drivers: Windows
• OPOS Driver: Windows driver
• Legacy SDK (part of Multiplatform SDK that supports limited
legacy freatures.)
These utilities can be found on the Zebra website at
http://www.zebra.com/support. (See “Appendix G” on page 62.)
®
driver
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ZQ210 User Guide
Unpacking and Inspection
• Check all exterior surfaces for damage.
• Open the media cover (see “Loading Media Procedure” on page
22) and inspect the media compartment for damage.
In case shipping is required, save the carton and all packing
material.
(Adapter and plugs do not ship
with EMEA and LATAM printers)
Reporting Damage
If you discover shipping damage:
• Immediately notify and le a damage report with the shipping
company. Zebra Technologies Corporation is not responsible for
any damage incurred during shipment of the printer and will not
cover the repair of this damage under its warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
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ZQ210 User Guide
ZQ210 Technology
The ZQ210 printer uses several technologies made popular in other
Zebra Mobile Printer product lines, as well as newer, state-of-theart technologies.
Battery
The printer uses a 1500mAh 2-cell Li-Ion battery pack (p/n BTRYMPV-15MA1-01) with a charge time of under 3.5 hours
(at <23˚C ±5 while the printer is o) using a 10W USB charger
or cigarette-to-USB adapter. The battery allows the printers to
print reliably without recharge for three (3) work days under the
following conditions: 25 stops per day and will power up the device
25 times per day; up to 600 2”x6” receipt form, 13% density via
USB communication, and up to 500 2”x6” receipt form, 13% density
via BT communication.
Operating Temperature Charging Temperature Storage Temperature
-20˚C to +50˚C
(-4˚F to 122˚F)
Linered
-20˚C to +38˚C
(-4˚F to 100.4˚F)
Linerless
0˚C to +45˚C
(32˚F to 113˚F)
-25˚C to +60˚C
(-13˚F to 140˚F)
The ZQ210 printer will only function properly with genuine Zebra
battery packs.
Note • Power down the printer before removing the battery to
minimize the risk of corruption.
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ZQ210 User Guide
Printing Technology
The ZQ210 printer uses the Direct Thermal method to print
human-readable text, graphics, and barcodes. It incorporates a
sophisticated print engine for optimal printing under all operational
conditions. Direct thermal printing uses heat to cause a chemical
reaction on specially treated media. This reaction creates a
dark mark wherever a heated element on the printhead comes
in contact with the media. Because the printing elements are
arranged very densely at 203 dpi (dots per inch) horizontal and
200 dpi vertical, highly legible characters and graphic elements
may be created a row at a time as the media is advanced past the
printhead. This technology has the advantage of simplicity, as there
is no requirement for consumable supplies such as ink or toner.
However, because the media is sensitive to heat, it will gradually
lose legibility over long periods of time, especially if exposed to
environments with relatively high temperatures or in direct sunlight.
QR Code
The QR barcode includes human readable text URL, for example
www.zebra.com/ZQ210-info, which links the user to printer
information and short videos on topics such as buying supplies,
features overview, loading media, printing a conguration report,
cleaning instructions, and accessory information.
QR Code
Figure 1 • QR Code
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ZQ210 User Guide
Made for iPhone (MFi)
The ZQ210 printer supports communication with Apple devices
running iOS 10 or later over a standalone Bluetooth 4.1 radio.
Near Field Communication (NFC)
The printer supports a passive NFC tag which complies with
the “Android Standard Tag format” because Android devices are
the most common found on the market today. The NFC tag is
programmed from the factory and supports Bluetooth pairing to
enable a tablet, smartphone, or terminal to automatically pair with
the printer via a Bluetooth connection (within the bounds of the
security prole being used).
The NFC tag also supports app launching whereby an app
developed either by Zebra or a third party will launch on an NFCenabled smartphone, tablet or terminal. Similarly, the NFC tag
enables launching to a web support page via a tablet, smartphone,
or terminal.
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ZQ210 User Guide
Printer Overview
Figure 2 • Overview of Features
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10
9
8
1. Platen Roller
2. Black Bar Sensor
3. Gap Sensor
4. Latch Release Lever
5. Tear Bar
6. USB Port
7. Feed Button
8. Congure Button
9. Power Button
10. LCD Display
11. Printhead
12. Media Cover
13. Belt Clip
14. Battery
15. MAC Address Label
16. QR Code
17. Print Touch Icon (Pg. 14)
12
1
2
3
4
5
6
7
13
14
16
15
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ZQ210 User Guide
Note • Scanning the QR code with a smartphone will provide printer
specific information at www.zebra.com/ZQ210-info.
Note • Tapping the Zebra Print Touch™ icon with a Near Field
Communication (NFC) enabled smartphone will provide instant
access to printer-specific information. For more information about
NFC and Zebra products, go to http://www.zebra.com/nfc. Bluetooth
pairing applications via NFC is also possible. See the Zebra Legacy
SDK for more information.
17
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ZQ210 User Guide
Getting Ready to Print
Battery
Installing/Removing Battery
Important • Batteries are shipped with a 70% State of Charge (SOC)
which allows for immediate use of the printer before having to
charge the battery.
Removing the Battery
1. Use a #1 Phillips driver (with or without the belt clip present) to
remove the screw on the battery compartment cover where
indicated.
2. Remove the battery compartment cover (and belt clip if
applicable) to expose the battery.
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ZQ210 User Guide
3. Unplug the 5-pin connector and lift the battery pack from
the printer.
Caution • Battery can explode, leak or catch fire if improperly charged
or exposed to high temperature. Do not disassemble, crush, puncture,
short external contacts or dispose of in fire or water. Charge on a Zebra
approved Lithium-Ion charger only.
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ZQ210 User Guide
Installing the Battery
1. Locate the battery compartment on the bottom of the printer.
2. Plug in the 5-pin connector and insert the battery in the battery
compartment.
3. Insert the battery compartment cover over the battery. Secure
the cover with the screw and a #1 Phillips driver. (If also using a
belt clip, thread the screw through the belt clip and the cover to
sec u re.)
OR
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ZQ210 User Guide
Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit, which could cause burns and other injuries or could start a
fire.
Important • Always refer to the Important Safety Information data
sheet shipped with each printer and the Technical Bulletin shipped
with each battery pack. These documents detail procedures to
ensure maximum reliability and safety while using this printer.
Important • Always dispose of used batteries properly. See
“Appendix E” on page 60 for more battery recycling information.
Caution • Use of any charger not approved specifically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Caution • Do not incinerate, disassemble, short circuit, or expose to
temperatures higher than 60oC (140oF).
Charger Safety
Do not place any charger in locations where liquids or metallic
objects may be dropped into the charging bays.
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ZQ210 User Guide
Charging the Battery
AC-to-USB Charger
Important • You must charge the battery fully before using the
printer for the first time.
Install the adapter plug into the Power Supply by hooking the top
edge into the adapter’s receptacle cavity and rotating it until it
snaps into place.
Note • Verify that the adapter plug shipped with your printer is
the correct one for your region.
Note • Batteries that have reached partial charge capacity may
be used. However, it is the recommended that you allow the
batteries to reach a full charge to maintain maximum battery
life.
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ZQ210 User Guide
AC-to-USB Charger (cont.)
1. Connect the male end of the
AC-to-USB adapter into an
appropriate power outlet using
the appropriate plug for your
region.
2. Connect one end of the USB
charging cable to the adapter
(as shown).
3. Rotate the rubber door on the
side of the printer to access
the USB port.
4. Connect the other end of the
USB cable to the port on the
side of the printer.
5. The printer will power-on and
begin charging.
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ZQ210 User Guide
5-Bay Docking Cradle
Use Case: Settlement Room
The ZQ210 5-Bay Docking Cradle is designed to dock and charge up to
ve (5) printers simultaneously. The 5-bay cradle is benecial for use in settlement rooms where space and electrical outlets are at a premium and
charging in volume is critical. The 5-bay cradle charges the printer from
empty to full in less than four (4) hours (at <23˚C ±5 while the printer is o).
The user is allowed to operate the printer during charging, although the media compartment is not accessible while the printer is docked.
1. Insert the docking cutouts on the back of the printer onto the posts of
the docking cradle.
2. Rotate the printer back so the metal plate on the bottom of the printer
connects with the magnet on the cradle.
Magnet
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ZQ210 User Guide
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