P1106176-02EN Rev. A
ZQ120
Mobile Printer
User Guide
Contents
Proprietary Statements ...................................................... 5
Document Conventions ..................................................... 7
Introduction to the ZQ120 Printer ..................................... 8
Unpacking and Inspection ..................................................................9
Reporting Damage .............................................................................9
ZQ120 Technology ...........................................................................10
Battery .............................................................................................10
QR Code .......................................................................................... 11
Made for iPhone (MFi) .....................................................................12
Near Field Communication (NFC) ....................................................12
Printer Overview ............................................................... 13
Getting Ready to Print ...................................................... 15
Battery ..............................................................................................15
Removing the Battery ......................................................................15
Removing the Battery Tape Insulator ...............................................16
Installing the Battery ........................................................................17
Battery Safety ..................................................................................18
Charger Safety .................................................................................18
Charging the Battery ........................................................................19
AC-to-USB Charger ........................................................................19
Loading Media Procedure ................................................................21
Operator Controls ............................................................................23
Standard User Controls ...................................................................23
LCD Control Panel ...........................................................................23
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ZQ120 User Guide
Information Screen ...........................................................................25
Conguration Screen
Buttons
.............................................................................................27
Power-Up Sequences
Verify the Printer is Working
Printing a Conguration Report
Connecting the Printer
Cable Communication
USB Communications
Zebra Setup Utilities
Wireless Communications with Bluetooth
Bluetooth Networking Overview
Bluetooth Security Modes
Bluetooth Minimum Security Modes
Setting Up the Software
Designing Labels
Using Pre-Printed Receipt Media
Black Mark Dimensions (Receipt Media)
Label Areas
......................................................................................36
Label Design Examples
Keep-Out Areas
Near Field Communication (NFC)
NFC Use Cases
Wearing the Printer
Swivel Belt Clip
Adjustable Shoulder Strap
Soft Case
.........................................................................................42
Preventive Maintenance
Extending Battery Life
General Cleaning Instructions
LCD Control Panel Indicators
Troubleshooting Topics
Troubleshooting Tests
Printing a Conguration Label
Communications Diagnostics
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Specications ................................................................... 52
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ZQ120 User Guide
Printing Specications ......................................................................52
Memory and Communications Specications ..................................52
Label Specications .........................................................................53
Physical, Environmental and Electrical Specications ..................... 53
CPCL Font and Bar Code Specications and Commands ...............54
Printer Dimensions ...........................................................................55
Printer Accessories ..........................................................................56
Appendix A ........................................................................ 57
USB Cables .....................................................................................57
Appendix B ........................................................................ 58
Media Supplies ................................................................................58
Appendix C ........................................................................ 58
Maintenance Supplies ......................................................................58
Appendix D ........................................................................ 59
Appendix E ........................................................................ 60
Battery Disposal ...............................................................................60
Product Disposal ..............................................................................60
Appendix F ........................................................................ 61
Alert Messages ................................................................................61
Appendix G ....................................................................... 62
Using Zebra.com ..............................................................................62
Appendix H ........................................................................ 64
Product Support ...............................................................................64
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ZQ120 User Guide
Proprietary Statements
Copyright
© 2018 ZIH Corp and/or its afliates. All rights reserved. ZEBR A and the stylized
Zebra head are trademarks of ZIH Cor p., registered in many jurisdictions worldwide.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice.
For further information regarding legal and proprietary statements, please go to:
COPYRI GHTS AN D TRAD EMARKS: For compl ete copyr ight and trademar k information, go t o www.zebra.com/copyright
WARRANTY: For complete wa rranty i nformation, go to w ww.zebra.com/warranty
END USER L ICENSE AG REEMENT: For complet e EULA in format ion, go to ww w.zebra.com/eula
Terms of Use
Proprietary Statement: This manual contains proprietary information of Zebra
Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended
solely for the information and use of parties operating and maintaining the equipment
described herein. Such proprietar y infor mation may not be used, reproduced, or
disclosed to any other parties for any other purpose without the express, written
permission of Zebra Technologies.
Product Improvements: Continuous improvement of products is a policy of Zebra
Technologies. All specications and designs are subject to change without notice.
Liability Disclaimer: Zebra Technologies takes steps to ensure that its published
Engineering specic ations and manuals are correct; however, errors do occur. Zebra
Technologies reser ves the right to c orrect any such errors and disclaims liability
resulting therefrom.
Liability Disclaimer: Zebra Technologies takes steps to ensure that its published
Engineering specic ations and manuals are correct; however, errors do occur. Zebra
Technologies reser ves the right to c orrect any such errors and disclaims liability
resulting therefrom.
Limitation of Liabilit y: In no event shall Zebra Technologies or anyone else involved in
the creation, production, or delivery of the accompanying product (inc luding hardware
and software) be liable for any damages whatsoever (including, without limitation,
consequential damages including loss of business prots, business interruption, or loss
of business information) arising out of the use of, the results of use of, or inabilit y to use
such product, even if Zebra Technologies has been advised of the possibility of such
damages. Some jur isdictions do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
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ZQ120 User Guide
“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory has
been designed to connect specically to iPod, iPhone, or iPad, respectively, and has been certied
by the developer to meet Apple performance standards. Apple is not responsible for the operation
of this device or its compliance with safety and regulator y standards. Please note that the use of this
accessory with iPod, iPhone, or iPad may af fect wireless per formance.
Bluetooth® is a registered trademark of the Bluetooth SIG.
© 1996 –2009, QNX Soft ware Systems GmbH & Co. KG. All rights reserved. Published under license
by QNX Sof tware Systems Co.
All other brand names, product names, or trademarks belong to their respective holders.
©
2018 ZIH Corp.
Works with:
Certied by:
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IP
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ZQ120 User Guide
Document Conventions
The following graphic icons are used throughout the documentation
set. These icons and their associated meanings are described
below.
Caution • Warns you of the potential for electrostatic discharge.
Caution • Warns you of a potential electric shock situation.
Caution • Warns you of a situation where excessive heat could
cause a burn
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to you.
Caution • Advises you that failure to take or avoid a specic action
could result in physical harm to the hardware.
Important • Advises you of information that is essential to complete
a task.
Note • Indicates neutral or positive information that emphasizes or
supplements important points of the main text.
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ZQ120 User Guide
Introduction to the ZQ120 Printer
This user guide gives you the information you will need to
operate the ZQ120 Mobile Printer. The printer uses some of the
latest technologies such as USB charging (Type-C connector),
an embedded Dual Mode Bluetooth 2.1 + EDR/4.1 Low Energy
module, Near Field Communication (NFC) and Made for iPhone®
(MFi). MFi printers provide Apple co-processor (MFi) support which
allows an Apple device such as an iPhone or iPad® to authenticate
and connect over Bluetooth®.
This printer uses CPCL programming language. To create and
print labels using this language, refer to the Programming Guide
for CPCL (p/n P1073699-001). See “Appendix G” on page 62 for
instructions on how to access manuals on zebra.com.
ZQ120 Software Utilities:
• ZebraNet Bridge Enterprise™: printer conguration, eet
management
• Zebra Setup Utility: single printer conguration, quick setup
• ZebraDesigner Pro v2: label design
• ZebraDesigner Drivers: Windows® driver
• OPOS Driver: Windows driver
• Legacy SDK (part of Multiplatform SDK that supports limited
legacy freatures.)
These utilities can be found on the Zebra website at
http://www.zebra.com/support. (See “Appendix G” on page 62.)
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ZQ120 User Guide
Unpacking and Inspection
Zebra Technologies Corporation
Zebra Technologies Corporation
• Check all exterior surfaces for damage.
• Open the media cover (see “Loading Media Procedure” on page
21) and inspect the media compartment for damage.
In case shipping is required, save the carton and all packing
material.
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847.634.6700 or +1 800.423.0442
In the Americas contact:
475 Half Day Road, Suite 500
Lincolnshire, IL 60069 USA
T: +1 847.634.6700 or +1 800.423.0442
In Europe, Africa, the Middle East, and India contact:
Zebra Technologies Europe Limited
Dukes Meadow, Millboard Road
Bourne End
Buckinghamshire SL8 5XF, UK
T: +44 (0)1628 556000
F: +44 (0)1628 556001
120 Robinson Road
#06-01 Parakou Building
Singapore 068913
T: +65 6858 0722
F: +65 6885 0838
AA18153-104 Rev. B
AA18153-104
August 2012
Reporting Damage
If you discover shipping damage:
• Immediately notify and le a damage report with the shipping
company. Zebra Technologies Corporation is not responsible for
any damage incurred during shipment of the printer and will not
cover the repair of this damage under its warranty policy.
• Keep the carton and all packing material for inspection.
• Notify your authorized Zebra re-seller.
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ZQ120 User Guide
ZQ120 Technology
The ZQ120 printer uses several technologies made popular in other
Zebra Mobile Printer product lines, as well as newer, state-of-theart technologies.
Battery
The printer uses a 2-cell Li-Ion battery pack (p/n BTRY-MPV24MA1-01) with a charge time of under four (4) hours using a 10W
USB charger or cigarette-to-USB adapter. The battery allows the
printers to print reliably without recharge for three (3) work days
under the following conditions: 25 stops per day and will power up
the device 25 times per day; up to 500 3x8.5 in. receipts per 8-hour
shift with 13% coverage.
Operating Temperature Charging Temperature Storage Temperature
-10˚C to +50˚C
(14˚F to 122˚F)
The ZQ120 printer will only function properly with genuine Zebra
battery packs.
0˚C to +40˚C
(32˚F to 104˚F)
-20˚C to +60˚C
(-4˚F to 140˚F)
Note • Power down the printer before removing the battery to
minimize the risk of corruption.
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ZQ120 User Guide
Printing Technology
The ZQ120 printer uses the Direct Thermal method to print
human-readable text, graphics, and barcodes. It incorporates a
sophisticated print engine for optimal printing under all operational
conditions. Direct thermal printing uses heat to cause a chemical
reaction on specially treated media. This reaction creates a
dark mark wherever a heated element on the printhead comes
in contact with the media. Because the printing elements are
arranged very densely at 203 dpi (dots per inch) horizontal and
200 dpi vertical, highly legible characters and graphic elements
may be created a row at a time as the media is advanced past the
printhead. This technology has the advantage of simplicity, as there
is no requirement for consumable supplies such as ink or toner.
However, because the media is sensitive to heat, it will gradually
lose legibility over long periods of time, especially if exposed to
environments with relatively high temperatures or in direct sunlight.
QR Code
The QR barcode includes human readable text URL, for example
www.zebra.com/ZQ120-info, which links the user to printer
information and short videos on topics such as buying supplies,
features overview, loading media, printing a conguration report,
cleaning instructions, and accessory information.
QR Code
Figure 1 • QR Code
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ZQ120 User Guide
Made for iPhone (MFi)
The ZQ120 printer supports communication with Apple devices
running iOS 10 or later over a standalone Bluetooth 4.1 radio.
Near Field Communication (NFC)
The printer supports a passive NFC tag which complies with
the “Android Standard Tag format” because Android devices are
the most common found on the market today. The NFC tag is
programmed from the factory and supports Bluetooth pairing to
enable a tablet, smartphone, or terminal to automatically pair with
the printer via a Bluetooth connection (within the bounds of the
security prole being used).
The NFC tag also supports app launching whereby an app
developed either by Zebra or a third party will launch on an NFCenabled smartphone, tablet or terminal. Similarly, the NFC tag
enables launching to a web support page via a tablet, smartphone,
or terminal.
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ZQ120 User Guide
Printer Overview
Figure 2 • Overview of Features
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1
2
3
4
5
6
9
8
7
1. Platen Roller
2. Back Side Sensor
3. Front Side Sensor
4. Latch Release Lever
5. Tear Bar
6. USB Port
7. Feed Button
8. Strap Posts
9. Congure Button
10. Power Button
11. LCD Display
12. Printhead
13. Media Cover
14. Belt Clip
15. Battery
16. MAC Address Label
17.
QR Code
18.
Print Touch Icon (pg. 14)
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17
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ZQ120 User Guide
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16
Note • Scanning the QR code with a smartphone will provide printer
specic information at www.zebra.com/ZQ120-info.
Note • Tapping the Zebra Print Touch™ icon with a Near Field
Communication (NFC) enabled smartphone will provide instant
access to printer-specic information. For more information about
NFC and Zebra products, go to http://www.zebra.com/nfc. Bluetooth
pairing applications via NFC is also possible. See the Zebra Legacy
SDK for more information.
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ZQ120 User Guide
Getting Ready to Print
Battery
Installing/Removing Battery & Battery Tape Insulator
Important • Batteries are shipped in sleep mode to preserve their
maximum capacity while in storage prior to initial use. Plug in the
USB adapter (see “AC-to-USB Charger” on page 19) to wake it up
before using for the rst time.
Removing the Battery
1. If a belt clip is present on the
bottom of the printer, rotate it
such that it provides clear ance for the battery.
2. Depress the latch on the
battery pack where indicated.
3. Rotate the pack away from
the battery well. Lift the
battery up and out of the
printe r.
ZQ120 User Guide
15
Removing the Battery Tape Insulator
The battery tape insulator is designed to cover the battery contacts
and allow the printer to be shipped with the battery installed.
Battery Tape
Insulator
1. Pull up on the tape insulator tab
located on the bot tom of the batter y
pack.
2. Peel back the tape insulator and
remove it from the top of the battery
pack. Discard upon removal.
Caution • Battery can explode, leak or catch re if improperly
charged or exposed to high temperature. Do not disassemble, crush,
puncture, short external contacts or dispose of in re or water.
Charge on a Zebra approved Lithium-Ion charger only.
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ZQ120 User Guide
Installing the Battery
1. Locate the battery
compartment on the bottom of
the printer (where indicated).
2. Swivel the belt clip (if
present) to access the battery
compartment.
3. Insert the battery into the
printer as shown. (It is not
possible to insert the pack in
the incorrect orientation.)
4. Rock the battery into the
compartment as shown until it
locks in place.
ZQ120 User Guide
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Battery Safety
Caution • Avoid accidental short circuiting of any battery. Allowing
battery terminals to contact conductive material will create a short
circuit which could cause burns and other injuries or could start a
re.
Important • Always refer to the Important Safety Information data
sheet shipped with each printer and the Technical Bulletin shipped
with each battery pack. These documents detail procedures to
ensure maximum reliability and safety while using this printer.
Important • Always dispose of used batteries properly. See
“Appendix E” on page 60 for more battery recycling information.
Caution • Use of any charger not approved specically by Zebra for
use with its batteries could cause damage to the battery pack or the
printer and will void the warranty.
Caution • Do not incinerate, disassemble, short circuit, or expose to
temperatures higher than 60oC (140oF).
Charger Safety
Do not place any charger in locations where liquids or metallic
objects may be dropped into the charging bays.
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ZQ120 User Guide
Charging the Battery
AC-to-USB Charger
Important • You must charge the battery fully before using the printer
for the rst time.
Adapter Plugs
Install the adapter plug into the Power Supply by hooking the top
edge into the adapter’s receptacle cavity and rotating it until it
snaps into place.
Note • Verify that the adapter plug shipped with your Printer is the
correct one for your region.
Note • The battery can also be charged using the 3-slot charger, but
only after rmware modications have been made to the charger.
See “Printer Accessories” on page 56 for part numbers.
Note • Batteries which have reached partial charge capacity may be
used, however, it is recommended that you allow the batteries to
reach a full charge to maintain maximum battery life.
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ZQ120 User Guide
AC-to-USB Charger (cont.)
1. Connect the male end of the
AC-to-USB adapter into an
appropriate power outlet using
the appropriate plug for your
region.
2. Connect one end of the USB
charging cable to the adapter
(as shown).
3. Rotate the rubber door on the
side of the printer to access
the USB port.
4. Connect the other end of the
USB cable to the port on the
side of the printer.
5. The printer will power-on and
begin charging.
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ZQ120 User Guide
Loading Media in the Printer
Loading Media Procedure
Press the Latch Release Lever on the side of the printer as shown in
“1” below. The Media Cover will open automatically.
Rotate the Media Cover back completely as shown in “2”, exposing
the media compartment.
Figure 3 • Opening the Printer
Media
Cover
Media
Compartment
Latch
Release Lever
1
Note • The printers also have the option to use media spacers
(p/n KIT-MPV-MD3SPR1-5) which are placed in the media compartment
and allow the printer to accept 76.2 mm (3 in.), 58 mm (2.3 in.) and 50.8
mm (2 in.) wide paper.
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ZQ120 User Guide
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